Corporate communication manager jobs in ,

About us

We're Centre for Mental Health. We take the lead in challenging policies, systems and society, so that everyone can have better mental health.

By developing mental health research, economic analysis and policy ideas, we’re equipping services and decision makers to meet people’s needs and reduce mental health inequalities.

2025 marks 40 years of our ground-breaking research. So it's a perfect time to join our team and help us fight for a mentally healthier future.

Who we're looking for

We’re looking for a Communications Lead with excellent written communication skills to help us promote the Centre’s research, campaigns and services across a range of channels. You will ensure our written and visual outputs are of the highest quality, and harness the Centre’s respected brand and reputation to influence change. 

Day-to-day tasks include:

• Copy-editing and proofreading a range of written materials, including blogs and publications
• Laying out our research reports for publication using Adobe InDesign
• Creating on-brand, engaging infographics and social media assets
• Writing and curating content to post to our social media channels
• Producing the Centre's monthly newsletter using Mailchimp
• Issuing press releases and responding to press enquiries

We're looking for someone with strong attention to detail, experience of using Adobe InDesign or Adobe Illustrator, with skills in writing copy for a range of key audiences and channels.

We’re looking for someone who is passionate about tackling mental health inequalities, mindful of the sensitivities of communicating in this area, and able to harness and promote the Centre’s respected brand to drive change.

We offer wellbeing support including one paid hour weekly for wellbeing, generous annual leave, flexible working, and a comprehensive employee assistance programme. We support your career development with relevant training and offer up to 12% employer pension contributions.

Centre for Mental Health wishes to increase our diversity and we particularly welcome applications from people from racialised communities and LGBTQ+ applicants.

All our shortlisting is done without reference to personal details.

Interviews will be held on 28 and 29 May. 

Please note that we may choose to close this job earlier than the stated deadline if we receive a high volume of interest. Early applications are encouraged.

Lead Impactful Change as Head of Fundraising & Communications – 224 Youth Zone, South Bristol

Are you a strategic, relationship-driven fundraising leader ready to make a real difference? At 224 Youth Zone, we’re building a life-changing space for thousands of young people and we need your expertise to secure the £1.4m annual income that will make it thrive.

You'll lead our fundraising and communications strategy, manage and grow a high-performing team, and build lasting relationships with major donors and local businesses through our Founder Patron campaign. This is your chance to shape the future of a brand-new Youth Zone, diversify income streams, and inspire a movement of support across South Bristol.

If you're an ambitious, proven income generator with a passion for youth opportunity, this is your platform to lead with purpose and legacy.

KEY RESPONSIBILITIES

•  Generate the requisite income (c£1.4m pa) to ensure the Youth Zone operates as per the OnSide DNA.

•  Lead an effective stewardship programme to ensure the Founder Patrons, and any donors, thereafter, are retained and uplift their giving.

•  Build and lead a team of fundraisers who each have personal income targets and a clear but small set of Key Performance Indicators that guide their work.

•  Be personally responsible for a small but high level portfolio of prospects to drive a personal annual income target, c15-20 annually.

To act as an enthusiastic ambassador for the charity; building strong relationships across a variety of networks to support and develop the public presence of the charity and community fundraising income. The role may involve evening and weekend working to support community fundraising activities and events, and working hours are flexible to reflect this.

Key Duties

Fundraising:

• Be the primary point of contact for new and existing supporters.
• Proactively look for opportunities to support and develop local fundraising initiatives.
• Develop and deliver a varied range of fundraising activities to a range of audiences, including events and campaigns.
• Act as an ambassador for the charity with local community groups and organisations.
• Work with the wider team to develop relationships with local businesses and corporate partners.
• Work to set targets and generate income. Work with the wider team to recruit and support local fundraising volunteers.
• Maintain up to date records of communication with funders; income generated and how this compares to budget.
• Keep up to date with the latest fundraising trends, regulations and news.

Marketing & Communications:

• Develop the charity’s public presence and brand.
• Produce marketing materials to represent the charity and its projects, including online newsletters, print media and merchandise.
• Manage the charity’s digital content including social media channels and website.
• Support with e-commerce and support the enterprise team to maximise opportunities.
• Represent the organisation at networking events, meetings and other outside events, as necessary.

Other:

• Supporting other members of the team to deliver activities; including, but not limited to, activity days and evening clubs.
• To help develop new and innovative ideas to help our target groups and meet our charitable objectives.
• To carry out any other duties within the general scope of the post, as directed by your line manager/the Co-Directors.
• Every Yellow Submarine employee is required to uphold equal opportunities and anti-oppressive practice; whilst upholding safeguarding policies and procedures as set out by the organisation.

Requirements

Qualifications:

• Have a sound education to A-level standard or equivalent.

Experience:

• Experience of supporting community fundraisers; have a good understanding of community and events fundraising and supporter care.
• Experience of developing marketing materials in a variety of mediums.
• Be adept in using a variety of social media channels and platforms.

Skills:

• Demonstrate excellent communication skills (verbal and written) and the ability to represent the charity in a variety of settings.
• Be able to prioritise and demonstrate excellent planning, organisational and time management skills.
• Excellent IT skills in a variety of website platforms and applications which should include Microsoft Office, Wix and WordPress.
• Ability to identify needs and set up new systems and procedures

Personal Attributes:

• Full, clean UK driving license.
• Be able to ‘get on’ with people from all walks of life and a ‘Can do’ attitude.
• Be able to handle situations with tact, sensitivity and compassion.
• Have commitment and a conscientious approach to work.
• Have a responsive and helpful manner.
• Have the self-confidence and self-reliance to undertake the role.
• Have a proven reliability, excellent time keeping and attendance record.
• Be able to work under pressure.
• Be confidential.
• Be able to work as part of a team.
• A willingness to undertake training where necessary.

Turning Tides is a charity that supports people experiencing homelessness in West Sussex. While our central office is in Worthing, our work spans the county – from East Grinstead to Littlehampton and across areas in between. With over 20 accommodation projects, community hubs and outreach teams, we offer local single adults tailored support to move towards a more stable future. We strongly believe in addressing the root causes for homelessness, so our specialist teams support in areas such as mental health, substance misuse, tenancy sustainment, IT skills, employment guidance and much more. 

The Fundraising team is small but mighty. We shape and support the raising of funds for Turning Tides, by inspiring compassion for people facing homelessness and aim to engage supporters through powerful storytelling. From supporting and creating fundraising events, engaging with community groups, corporate clients and providing 1:1 stewardship with donors we aim to spread the word of our mission to the wider community, inspiring people to take action in support of those who are impacted by homelessness. This is an exciting time in the Fundraising team as we embark on a review of how we make our supporters and journey one that they value and a part of the work we undertake.

About the role

The Fundraising Officer will work closely with the Fundraising Manager on a wide range of tasks, ensuring our messages reach the right people in the right way. This could include giving talks at local community groups such as schools and churches, delivering fundraising, stewardship of fundraisers and donors. This role will include weekend and evening work to support our fundraising events.

The role is a two day a week commitment. (16 hours) £150 per day.  We are flexible on working from home but would prefer that at least one of the two days is at the office with the other two staff members, our Office Administrator and CEO.

It involves –

Monitoring and recording all income for the charity

Sourcing funding, at present primarily from Trusts and Foundation or individuals

Collaborating with the office team on other fundraising initiatives and events

Support the delivery of digital fundraising activities

Being a small team, other tasks may come up from time to time

Exploring and obtaining fundraising from Corporate entities.

It requires –

A good knowledge of a CRM database, preferably Advantage nfp

Good writing and communication skills

Someone with attention to detail

Someone who can work flexibly in a team.

The charity has an office in Bermondsey

To apply please email  with a CV and covering letter outlining any experience of health or stroke related work additional to your fundraising experience.

About Us: The Weir Link is a small and vibrant charity and community centre dedicated to bringing the community together through educational, training, and social opportunities. Established in June 2010, we have transformed a derelict space into a thriving hub for local residents. Our centre hosts a variety of activities including after-school clubs, stay-and-play sessions, arts and crafts, Pilates, yoga, ante-natal classes, and community meetings.

Contract type: Fixed Term Contract – 1 year (potential to extend)

Location: Clapham Park/Balham, SW12

Hours: 20 hours per week, working pattern can be flexible, subject to agreement

Salary: £20-25 per hour depending on experience

Job Description: We are seeking an experienced Centre Manager to join our team and manage this important community resource. This role is ideal for someone who is passionate about community development and has a proven track record in business development, fundraising, and, ideally, project management.

Key Responsibilities:

Oversee the management and operation of The Weir Link in alignment with our mission, vision, and values.

Identify fundraising opportunities and submit credible applications resulting in income generated to support the great work of the Centre.

Manage the delivery of high-quality activities and events for the local community.

Maintain and develop partnerships with organizations and community groups.

Line-manage the Facilities and Bookings Coordinator to ensure the building is well-maintained and safe.

Work with Trustees to implement the business plan and sustainable funding strategy.

Develop and execute an effective marketing strategy to promote our activities and events.

Ensure all visitors feel welcome, safe, and encouraged, and maintain systems for monitoring satisfaction and evaluating outcomes.

Person Specification:

Experience in business development and identifying potential opportunities.

Proven success in fundraising and applying for grants.

Strong project management skills, including marketing and communications.

Experience in community research and organizing events.

Motivated, organized, and reliable with a flexible and resourceful approach.

Commitment to contributing meaningfully to the local community.

Benefits:

Flexible working pattern, ideal for parents or carers.

Hybrid working options during school holidays.

Opportunity to make a significant impact in the community.

How to Apply: Please send your CV and a short cover letter explaining why you are suitable for the role and why you would like to work for The Weir Link.

Interview Process: First interviews will take place between 20th and 23rd May, in person, at The Weir Link.  There will be a final, informal conversation between the successful candidate and the trustees as a second and final stage (virtual).

Ready to make an impact? Apply now!

Tearfund's Global Fundraising and Communications Group are looking for an experienced and effective Marketing Project Manager to join their team.

The Global Fundraising and Communications Group has a  vision to grow a global community of people who want to enter into a whole-life response to poverty with help from Tearfund. They will be invited to give, pray, campaign, volunteer and make lifestyle changes, according to how they feel challenged to respond. We have a ministry to inspire and help people to live generously – in every sense of the word. 

To help us outwork this we need excellently run projects. This role manages marketing, communications, fundraising, campaigning, digital and other projects, often in situations where there are multiple teams required to deliver the project objectives.

The successful candidate will have:

• Proven ability in project management
• The ability to lead a project effectively with budgeting and scheduling experience
• Clear and effective verbal and written communication 
• Excellent team building and people skills
• An understanding of marketing and/or fundraising communications

Does your skill-set match these requirements? If so, this could be the role for you!

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Hybrid Working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

All applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure. 

Major Donor Fundraising Manager

These are ambitious times for the Charity after recently launching a new strategy that sees growing impact across the world exponentially. 

We have now have an exciting opportunity for a proactive and professional individual with outstanding relationship building and influencing skills to join the dedicated Fundraising Department. 

Position: 1934 Major Gifts Manager 

Location: This role is nominally based at our site based in Sidmouth, Devon – an Area of Outstanding Natural Beauty – and we offer hybrid working. We are keen to make the role work for you, and will consider fully remote/home working and flexible working patterns, where required.

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £40,000 per annum

Contract: Permanent

Closing Date: Monday 26 May 2025. However, we reserve the right to close this role early if a suitable candidate is found. Interviews will be held in Sidmouth, during the week commencing 16 June 2025. 

About the Role

As Major Gifts Manager, you will provide expertise in Major Gifts, successfully developing the programme in line with agreed annual targets and our Fundraising Strategy. You will work closely with the Head of Major Gifts to evolve and continuously improve the major gift activity, bringing an integrated approach across the charity to deliver the most donor-centric activity, whilst continuously evaluating performance.

Your principal duties and responsibilities will include:

• Inputting into and delivering the Major Gifts Strategy and improving the Major Gift portfolio and performance.

• Delivering and reporting on agreed projects, fundraising targets and KPIs.

• Proactively identifying and delivering new fundraising donors and income growth opportunities within Major Gifts.

• Leading on selected donor cultivation and stewardship projects to support sustainable income growth in Major Gifts, including events and other opportunities;

• Personally securing, managing and stewarding a portfolio of active Mid-Value, Major Donors and Charitable Trusts, forging and maintaining strong and enduring relationships.

• Supporting and growing the Major Gifts cultivation programme and pipeline to grow funders’ understanding of the diversity of the charity’s work.

• Being agile to changing market conditions and trends and working with the Head of Major Gifts to relay this into cultivation and stewardship.

About You

With experience of managing, cultivating, and delivering major gifts, and of planning future major gifts pipeline, you will have a proven track record of meeting and exceeding personal fundraising targets.

You will also have:

• A demonstrable record of building excellent stewardship and successful relationships with supporters at all levels including high net worth supporters, charitable trusts and other major donors.

• Well-developed knowledge of monitoring, evaluation, and interpretation of programme performance.

• Demonstrable experience of project budget management/reporting.

• Excellent communication and negotiation skills.

• The ability to multi-task and work with several conflicting demands and timescales.

Benefits include

• Competitive pension.

• Life assurance – 2 x annual salary.

• Healthshield.

• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.

• Wellbeing team.

• Recorded Pilates and Yoga classes.

• Long service awards.

• Healthshield plan 

• Free parking.

• Subsidised restaurant and shop.

About the Organisation

The Donkey Sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Major Donor, Major Gifts, Major Donor Fundraising, Major Gifts Fundraising, Major Donor Fundraising Manager, Major Gifts Fundraising Manager, Major Donor Fundraising Officer, Major Gifts Fundraising Officer, Major Donor Fundraiser, Major Gifts Fundraiser.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Acorns Children's Hospice are now seeking a passionate and results-driven Partnership Fundraising Manager - Trusts & Foundations to development a programme of Trust and Foundation grant applications and deliver agreed income.  This role is offered on a fixed term until May 2026, with a possible extension (maternity cover)

About the Role

Acorns is currently the UK’s largest children’s hospice charity, in terms of both numbers of children and families supported and annual expenditure on our care work.  We need to raise more than £13 million each year to run and support our care services and we rely heavily on the goodwill and generosity of our local community. 

As Partnership Fundraising Manager, you will:

• be responsible for the creation and submission of bespoke applications to trusts and foundations, including high value and multi-year funding organisations.
• maintain, develop and support existing relationships with grant making trusts and foundations
• deliver engagement events to motivate and inspire trusts and foundations
• develop and use a bank of Acorns stories and case studies
• build good relationships and work closely with the wider Acorns teams including Care Teams, Finance, Data Team and Marcomms

About You

• Experience of trust and foundation work in the voluntary sector
• Evidence of success in putting together funding bids to trusts/foundations
• Fundraising experience
• Evidence of achieving significant income budgets
• Experience of conducting research, analysis of data and developing prospects lists

What We Offer

• £37,000 to £44,000 per annum
• 37.5 hours per week
• Fixed term until May 2026 (maternity cover)
• Birmingham office (B47 6JR) and home based, plus travel
• Employee discounts from leading retailers
• Employee gym discount scheme
• Bike-to-Work scheme
• Generous contribution to group personal pension plan or continuation of current NHS pension scheme. Organisation will contribute 7.5% to pension
• NHS pension scheme life assurance or Acorns group life assurance scheme

Interviews are scheduled to be held on 16 June 

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore you will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders. 

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Are you a passionate, driven professional who wants your work to have real meaning? Do you believe everyone deserves a safe place to call home and the support to rebuild their life?

As a charity supporting adults who are homeless or at risk of homelessness, we provide essential services that empower people to rebuild their lives with dignity and independence.

We’re now looking for a dedicated and proactive Fundraiser to help grow our income and sustain the life-changing work we do every day.

This is a brand-new and exciting opportunity to join our team at a pivotal time in our journey. Working closely with the Chief Executive, you’ll play a central role in shaping and delivering a diverse range of income-generating activities that drive forward our strategic fundraising plan. Your work will directly support the growth of our services, enable us to reach more people, and help create lasting, positive change in the community.

Key responsibilities include:

• Researching and securing funding from trusts, foundations, individuals, and corporate partners

• Writing compelling grant applications and donor proposals

• Building and maintaining meaningful relationships with donors and supporters

• Developing engaging fundraising campaigns and communications

• Ensuring accurate reporting and compliance across all fundraising activities

We’re seeking someone who is:

• Experienced in fundraising with a track record of securing income

• An excellent communicator - both written and verbal

• Organised, self-motivated, and creative in their approach

• Passionate about making a difference in people’s lives

Why work with us?

At Shiloh, you’ll be part of a compassionate, values-driven team that genuinely cares. We offer:

• A welcoming and supportive workplace

• Flexibility to help you achieve a healthy work-life balance

• The opportunity to contribute to a cause that matters

• Ongoing training and development

We welcome applicants from all backgrounds. While our charity is founded on Christian values, we support and employ people of all faiths and none, united by a shared commitment to compassion and community.

The application deadline is 12 noon on Wednesday, 11th June 2025.

Bamboo Fundraising Recruitment are delighted to be partnered with Theirworld in search of their new Donor Relations Manager!

Location: Central London (Hybrid – 4-day work week)
Salary: £40,000 per year, with flex for the right candidate
Hours: Full-time, Monday to Thursday (office closed Fridays)

About Theirworld
Theirworld is a leading global children's charity with a bold mission: to end the global education crisis and give every child the best start in life. For over 23 years, they’ve been at the forefront of unlocking potential and creating lasting change — from climate and gender equality to inclusion and refugee support.

They believe big change starts with bold people — and it starts with you.

About the Role
As Donor Relations Manager, you’ll play a pivotal role in managing and growing their donor base. You’ll work closely with the Fundraising Director, and be part of a dynamic and passionate team. If you’re proactive, detail-driven, and love building relationships that create real impact, we want to hear from you.

What you’ll do:

• Build and manage relationships with individual donors, corporates, and schools
• Support creative public fundraising initiatives like “Theirworld Your Walk”
• Coordinate donor engagement communications with the digital team
• Track and steward donations through Salesforce
• Oversee donor recognition & reports
• Develop toolkits and fundraising packages for supporters

Who we’re looking for:
✔️ 3+ years’ experience in donor relations, fundraising, or partnership management
✔️ Passionate about children’s rights, education, and global development
✔️ A confident communicator who thrives on collaboration and creativity
✔️ Highly organised, with sharp attention to detail
✔️ Experience with Salesforce? Even better!

How to apply
Bamboo Fundraising Recruitment are your point of contact for this appointment.

Click apply or reach out to Conán Finnegan. 

Applicants must have the right to work in the UK. If you require any accommodations due to disability, please let us know and we’ll be happy to help.

Are you passionate about fundraising? Do you want to work for an organisation that puts people at the heart of everything it does?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are looking for a passionate and driven Head of Fundraising to help us take our fundraising to the next level.

The impact you will have

Leading Connection Support’s fundraising activities, you will generate income from existing sources and new income streams, and inspire funders, donors and local companies to support our work. Providing strategic direction combined with a hands-on role, you will lead on funding applications, plan and deliver campaigns and events, and develop lasting relationships with our supporters.

This is an exciting time to join Connection Support as we celebrate our 30th anniversary and turn our focus to preventing homelessness long before it happens, as well as continuing to provide support for those in crisis. You will be joining a supportive and friendly team and will work closely with colleagues from across the organisation to deliver fundraising activities and raise the profile of Connection Support.

Contract: Permanent, Hybrid working

Hours: Between 30 – 37.5 hours per week.

Salary: £42,322 - £44,558 per annum (pro rata for part- time)

Closing date: Tuesday 10th June @10am

Interviews: Monday 16th June

About you

You will have significant fundraising experience, including trust and foundation fundraising. In addition, you will have experience of at least one charitable income stream, i.e. cooperate, public, major donor or legacy, and a successful track record of delivering results.

Your experience should also include designing and managing fundraising campaigns and monitoring and analysing fundraising performance.

You will be passionate about solving homelessness and mental ill-health and share the values of Connection Support.

What we offer in return

Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience.

We welcome applications from all backgrounds and underrepresented candidates, including but not limited to Black, Asian, ethnic backgrounds, people with disabilities, neurodivergent people, LGBTQIA+, men, women, and people with lived experience.

We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more. 

Should you need additional support with your application or require adjustments to any part of our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:

· Can this be stopped?

· How will I live my life?

Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.

We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.

We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. We’ve secured well-respected and highly engaged ambassadors, such as Sir John Major and Frances Segelman.

We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. You’ll be part of something impactful, we’d love to hear from you.                                                                           

As Assistant Donation Hub Manager, your primary purpose is to support the efficient and effective operation of our Donations Hub, ensuring that all incoming stock is sorted, processed, and distributed in line with the needs of our retail and ecommerce operations.

You will work closely with the Operations Manager to manage a complex and varied stock flow coming from multiple sources - including in-store donations, house clearances, home collections, corporate and community events, and direct drop-offs from the public. A key part of your role will be to ensure these donations are processed efficiently, assessed for maximum value, and appropriately segmented to drive income across our 14 shops and online platforms.

This is a highly practical and physical role that requires strong organisational skills and a deep understanding of operational logistics. You’ll be responsible for ensuring timely fulfilment of shop orders, maintaining high standards of stock quality by both sorting incoming donations from shops, allocating corporate donations and supporting the movement and dispatch of goods in a way that maximises efficiency and minimises waste.

You’ll lead day-to-day activities in the hub, supervising volunteers and working collaboratively with drivers to deliver an excellent internal service to shop teams. You will also act as a key support for community-facing donation activity - helping to deliver excellent service during home collections, managing local donor interactions at the warehouse, and assisting with the logistics of house clearances.

Flexibility will be vital, as the role will operate across a seven-day rota and may require you to deputise for the Operations Manager or drivers when needed. Experience in a charity retail setting, excellent customer service and relationship-building skills, and a general understanding of charity retail would be a distinct advantage. A full UK driving licence is also highly desirable.

This role offers the opportunity to play a key part in the growth and success of our retail network and the wider mission of Fight for Sight: to Save Sight. Change Lives.

Responsible to

Operations Manager

Direct reports

None

Working hours and contract

35 hours per week, working across a flexible seven-day rota

Salary

£25,207 per annum (London Living Wage)

Location

Attending to all the shops around London, from Hampton Hill in the West to Crouch End in the north. Our Donations Hub is currently located within West Norwood, with a second small warehouse attached to our West Norwood Shop.

How to Apply 

Please submit your CV and an up to two page supporting statement which evidences the specification with subject header - Assistant Donation Hub Manage

Role Responsibilities

· Support the day-to-day running of the donation hub, ensuring a smooth, accurate and timely flow of donations through the hub

· Oversee and participate in the physical sorting, quality checking, and categorising of stock in line with stock standards and retail priorities

· Prepare and fulfil stock requests from shops and ecommerce channels, ensuring timely and accurate dispatch

· Maintain clear, efficient systems for inventory tracking and stock distribution

· Deputise for the Operations Manager as required, supporting wider operational priorities

· Ensure all machinery and warehouse equipment is fit for purpose, reporting faults and maintaining safety standards

· Coordinate with drivers and retail staff to organise timely deliveries, collections, and transfers between locations

· Step in to cover driving duties as required (subject to driving licence)

· Load vans safely and efficiently, ensuring optimal routing for stock movement

· Maintain roadworthiness and cleanliness of retail vehicles, completing regular checks and liaising on repairs or servicing

· Support waste management processes to reduce landfill and maximise recycling or resale potential

· Supervise, train, and support volunteers in daily warehouse activities, including sorting and logistics

· Create a positive, inclusive environment where volunteers are valued, recognised, and supported

· Define clear volunteer tasks and responsibilities in line with operational needs

· Assist in volunteer recruitment and onboarding in partnership with the Volunteer Engagement Manager

· Deliver excellent internal service to retail shops and ecommerce, responding to stock needs and changes with flexibility

· Provide a professional and friendly experience for public donors during drop-offs, collections, or house clearances

· Support and represent Fight for Sight during home collections and local engagement initiatives

· Promote and encourage donations through strong community-facing presence and service

· Ensure the Donations Hub operates in line with all health and safety standards, including proper manual handling, use of equipment and fire safety

· Carry out regular H&S checks, reporting hazards and ensuring safe working practices

· Adhere to data protection, safeguarding, and secure stock handling procedures

· Ensure all practices within the hub are in line with Fight for Sight’s Safe, Legal & Secure requirements

· Contribute to data tracking on stock volumes, processing times, and donation sources to help drive improvement

· Contribute to achieving KPIs related to stock value, waste reduction, ecommerce contribution, and volunteer hours

· Work with the Operations Manager to identify opportunities to improve donation hub processes, stock handling efficiency, and volunteer engagement

· Provide feedback and insights to the Operations Manager to support continuous improvement

Other

· Keep up to date with developments in the sector and key new initiatives in our field. 

· To work at all times in compliance with the Fundraising Regulator’s Code of Practice and data protection legislation.

Person specification

Desirable skills, knowledge & experience

· Previous experience in a warehouse, stockroom, logistics or charity retail environment

· Demonstrated experience in leading or supervising volunteers or small teams

· Excellent organisational and time management skills

· Ability to prioritise workload in a busy environment with changing demands

· Comfortable with physical work including lifting, sorting and operating equipment

· Strong IT skills (Microsoft Excel, Word, ability to learn existing systems)

· Managing multiple workstreams and deadlines.

Qualifications

· Full UK manual driving licence

· GCSE C or equivalent in Mathematics and English

Personal qualities  

· An understanding of and commitment to the sight loss community

· Strong verbal and written communication skills

· Flexible, motivated, and able to manage a varied workload with a practical, can-do attitude

· Personable, with excellent listening skills

· Calm under pressure and solution-oriented

· Commitment to excellent customer service and volunteer experience

· Excellent accuracy and attention to detail

· Highly organised with ability to plan effectively and allocate resources appropriately. 

Flexibility

The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.

Employee benefits

We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:

· A great team and a supportive culture

· Employer pension contributions matching up to 10%, and death in service cover

· Generous parental leave

· Apprenticeships scheme, study leave and financial support for training & development

· Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program

· An active Social Committee and staff events

Application & Interview process

See above for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials. Applications drafted with the assistance of AI will be automatically rejected.

Successfully shortlisted applicants will be invited to interview TBC

The interview process is planned as follows: TBC

· 1st Interview: TBC

· 2nd Interview and an informal meeting with trustees and colleagues: TBC

Accessibility

We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.

Equal opportunities, diversity & inclusion 

Don’t meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.

We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.

We are hiring for a brand new additional role of Development Manager workingpart-time (4 days) based in Manchester at our amazing venue at Greater Manchester Arts Centre Ltd t/a HOME.  Benefits include:

• Generouse holidays
• Paid 1 hour lunch break
• Option to purchase additional holiday pro rata
• Employee assistance programme
• Pension scheme 
• Offers and discounts on theatre and cinema tickets

What are you waiting for apply now by visiting the website.  If you would like a chat with the Hiring Manager please reach out to our Development Director, Alex Jones for an informal conversation details on how to contact within the recruitment pack on our website.

• Discount on cycle to work and tech schemes