Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Income Generation Support Officer will provide day-to-day administrative departmental support and support to the department Director to ensure the successful delivery of the organisation’s operations in an efficient manner. This role will focus on generating reports, tracking progress, and ensuring all the necessary processes relating to compliance, finance and HR are completed in a timely and accurate manner.
About the Role:
- Maintain and improve departmental filing systems to achieve maximum efficiency.
- Prepare purchase orders and document payments according to Muslim Aid’s financial procedure and in conjunction with the Finance team to ensure speedy payment of invoices for internal / external stakeholders.
- Undertake small-scale project work including researching, analysing and recommending next steps.
- Provide support to the IGM management team in responding to correspondence, booking meetings, minute-taking, planning and supporting events, organising travel and preparing travel itineraries and relevant tasks as required.
- Track Managers delivery of action points to ensure timeframes and outcomes are met, escalating to Head or Director of IGM for further action as appropriate.
- Undertake full inbox and extensive diary management, ensuring an effective use of time and preparation of information in advance. Sort, redirect and action emails and review an effective ‘bring up’ system to brief and prepare the Director Income Generation and Marketing for meetings / events.
About You:
You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.
To be successful in this role, you will need:
- Experience of organising and coordinating meetings and events.
- Proven office administrative experience.
- Proven experience supporting senior leaders.
- Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
- Ability to utilise task management tools to track progress, set reminders, and monitor completion of tasks and projects.
- Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
Why you should apply:
Join Muslim Aid as an Income Generation Support Officer and play a vital role in keeping our operations running smoothly and efficiently. You’ll provide essential administrative support to the department and Director, helping to ensure that key processes in compliance, finance, and HR are completed accurately and on time. From generating reports to tracking progress and supporting the delivery of our organisational goals, your work will help Muslim Aid continue making a positive impact worldwide. If you’re detail-oriented, organised, and committed to excellence, apply now and use your skills to strengthen a mission-driven organisation.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Applications will be accepted until the closing date. However, please note that Muslim Aid may conduct interviews and progress with the selection process on a rolling basis, with the aim of appointing a suitable candidate as soon as possible
Thank you!
JOB TITLE: Director, Herts Welcomes Refugees
Salary: £40-45,000
Full time, remote, with regular travel across Hertfordshire required with potential for flexible hours
Responsible to: The Trustees through the Chair
Responsible for: The staff team Functional links with: The Trustees, the Management Committee, other relevant partner organisations within Hertfordshire and with refugee, asylum seeker and migrant organisations nationally.
Herts Welcomes Refugees is the leading charity in Hertfordshire providing welcome and practical support for refugees and asylum seekers.
With a new NLCB grant we need to develop in a way that is structured and sustainable, and that’s where you come in! Working closely with the Trustees, you’ll ensure that our passionate volunteers and staff team are enabled to deliver effectively for the refugee and asylum seeker communities we serve in Herts. This is a unique opportunity to help shape the organisation’s future. You’ll help us to support volunteers and staff and make sure that day-to-day services are responsive and align fully with our mission, vision and values. Ultimately, you will help build the strong foundations and infrastructure enabling HWR to grow sustainably, deliver high-quality services, and deepen its impact for the communities we support.
Why work with us?
• Be part of a small, passionate, and values-driven team making very tangible differences for refugees and asylum seekers
• Help shape the future of the organisation at a pivotal stage of its development
• Take on a broad and varied leadership role
• Receive support for professional development and training
• Enjoy a remote and flexible working environment.
Introduction
Herts Welcomes Refugees is at a transitional stage of its development, moving from a charity
managed entirely by volunteers to one in which a small team of paid staff at its core facilitate and
support the trustees to guide the work of the 170 or so volunteers. The staff team currently
comprises a Volunteer Coordinator an IT Support Assistant and soon we will also be recruiting an
Administrative Assistant. The Director will also work collaboratively with the (volunteer)
Management Committee, the volunteer teams delivering services across the county and those
volunteers providing support in key areas such as evaluation media and safeguarding.
Having come through a period of rapid development in the last four years, we now need to
consolidate our knowledge and experience and further professionalise how we operate to ensure
the sustainability and further development of the charity. Whilst committed to remaining a
volunteer led charity, we need an energetic and experienced Director to support the trustees in
achieving our objectives and take the charity into the next phase of its development.
This brand-new senior role, which is being created as part of a new three-year funding programme by the
National Lottery Community Fund, is key to the next stage of our development. The postholder
will need to be flexible in working with the Trustees, existing staff team and volunteers to help
steer the charity through this transition.
Main purposes of the job:
1. To work with the trustees and volunteers in developing, supporting and facilitating the work of
the charity and its volunteers to increase the efficiency, effectiveness, quality and consistency of
the services provided to refugees and asylum seekers.
2. To be responsible for the day-to-day management and administration of HWR in line with the
organisation’s policies and in compliance with all applicable law and regulation and to manage the
staff team to increase the efficiency of the administration of the charity.
3. To support the trustees in achieving HWR’s vision, mission and charitable objects and strategic
objectives and ensure the sustainability of the charity
Major duties and responsibilities:
1. Working with trustees, staff and volunteers
1.1 To manage the staff team to ensure that individual volunteers and area teams are supported
and enabled to offer effective services across the county. This will involve regular travel across Hertfordshire.
1.2 To work with the management group to ensure its effective organisation.
1.3 To ensure that HWR's values, vision, mission are promoted and practised throughout the
organisation.
1.4 To establish and maintain an effective system for the recruitment, management, training,
support and development of volunteers and staff.
1.6 To support the organisation to ensure the inclusion and voice of service users throughout the
organisation.
1.7 To ensure that structures and systems are in place to comply with law and regulation and to
implement the charity’s policies.
1.8 To report to the trustees on the progress of the organisation and on other matters relevant to
the discharge of the trustees’ responsibilities.
1.9 To formulate proposals for submission to, and approval by, the trustees.
1.10 Working with the trustees, to ensure that the organisation discharges its constitutional and
legal obligations and that the necessary resources are provided and proper standards maintained
for the protection of people and the organisation's assets.
2. Fundraising, Financial and Risk
2.1 To support the trustees in relation to HWR’s income generation activities in line with the
organisation's priorities.
2.2 Together with the trustees to consider development of other income streams, including
corporate fundraising and legacies.
2.3 To work with the Treasurer to help develop and monitor the budget.
2.4 To oversee HWR’s outsourced payroll administration
2.5 To support the trustees with identifying and managing risk.
3. Knowledge and Information Management
3.1 To develop and implement robust mechanisms for the monitoring, reporting and evaluation of
HWR’s work, and the impact and outcomes of its services.
3.2 To work with trustees and staff and volunteers to ensure the efficient operation of the charity
through the development of IT infrastructure, and efficient and effective delivery of services and
back-office administration.
3.3 To work with trustees and staff and volunteers to ensure compliance with all regulation and
good practice in relation to data confidentiality, security, safeguarding and GDPR.
4. General Tasks
4.1 Share with other staff responsibility for providing office cover, including answering the
telephone and website enquiries, keeping records and statistics and self-servicing your own
administration.
4.2 Carry out such other duties and responsibilities as may reasonably be required by the trustees,
commensurate with the objectives and level of responsibilities held by the post.
PERSONAL SPECIFICATION
Skills, Knowledge, Experience and Abilities
Strategic Thinking and Service Delivery
• Knowledge and experience of the UK voluntary sector, preferably including the refugee and
asylum sector and issues affecting refugees and asylum seekers
• Understanding and experience of working effectively with a range of partners to deliver
services and effect positive change
• Good analytical and problem-solving skills, and ability to respond proactively and creatively
to changes in the external and internal environments
• Knowledge and experience of an organisation(s) providing individual services and advocacy
for vulnerable people in community-based services
• Understanding and experience of volunteer management
• Experience of using user-feedback and effective data monitoring and reporting to improve
services
• Experience of producing and contributing to strategic/business plans
Management, Leadership and Governance
• Experience and ability as an effective manager and team builder
• Ability to organise, plan and prioritise the workloads of the staff and volunteer teams
• Ability to motivate staff and volunteers working in a fast-changing environment
• Ability to communicate our vision, mission, objectives and services for a wide range of
audiences
• Experience of working in a multi-cultural/diverse environment
• Knowledge of HR best practice and HR policy development
• Commitment to and understanding of the principles and benefits of Equality, Diversity and
Inclusion (EDI) in the workplace
• Understanding and knowledge of best practice in relation to Safeguarding and Health and
Safety
• Ability to work effectively both individually and as part of a collaborative team
Communications
• Excellent interpersonal skills, both oral and written
• Experience of communicating, networking and working collaboratively with a wide range of
audiences and stakeholders to promote an organisation in its best light
• Computer literate with IT skills, experience of using standard office software, and
familiarity with popular social media channels (LinkedIn, Facebook, Instagram)
• Experience of overseeing the production of occasional printed materials
Financial Management and Income Generation
• Understanding financial control within an organisation;
• Experience of leading or contributing to successful fundraising.
Personal qualities
• Commitment to the rights and protection of refugees and asylum seekers
• Commitment to a participative management style
• Ability to work some evenings and occasional weekends
• The ability to travel efficiently and economically to all parts of Herts. Since Herts is a large
county, this is highly likely to mean the ability to drive and access to a vehicle. (Expenses
will be fully reimbursed subject to agreeing an appropriate home base for calculations).
• Commitment to the rights and protection of refugees and asylum seekers
• Appropriate degree of self-awareness and emotional intelligence
• Emotional resilience and ability to deal with stressful or difficult situations
When you apply for this position, please download and complete our application form.
Registered Charity
1 - 5
We welcome refugees and people seeking asylum across Hertfordshire. We support the Refugee Council's campaign for a fair and humane asylum system.
The client requests no contact from agencies or media sales.
Thank you!
We are looking to appoint an Administration Lead to join the team.
Learning Disability England works hard to be a member led organisation. This role plays an important part in the day-to-day workings of the organisation by leading on the administrative management of memberships and financial functions, as well as supporting projects and events led by other members of the team. The Administration Lead’s contribution will ensure that we deliver a national movement for change and a network for members and partners.
For more information about the role, and for an application form, please download the application pack.
About Us
We are a small staff team of 7 people mostly working part time. All of us are home based and work flexibly. Annual leave entitlement is 27 days plus Statutory Holidays pro rata.
There are different lead roles in the team but being small we support each other and work with members and partners to achieve as much as can together.
Learning Disability England is a membership organisation that brings together people with learning disabilities, family members and people in paid roles to make a difference together.
Being led by what is important to our members is central to how we work. Working closely with the Representative Body and other team members to support being member led is an important part of all our jobs.
Diversity matters to us. We particularly welcome applications from people from Black, Asian or minority ethnic backgrounds as they are currently underrepresented in our organisation.
Closing date for applications is 13th November 2025 at 8am.
We will be conducting online interviews on the 20th November 2025
The client requests no contact from agencies or media sales.