Counselling service team leader jobs

Healthwatch Brent, Westminster and Royal Borough of Kensington & Chelsea

Healthwatch was set up in 2013 to champion the rights of health and social care users, and hold the health and social care system to account for how well it engages with the public. Healthwatch Brent, Healthwatch Westminster and Healthwatch Kensington & Chelsea are three of 152 local Healthwatch organisations.

Healthwatch’s remit covers all publicly funded health and social care services for adults and children.

The Advocacy Project has been awarded the contracts for all three of these Healthwatch services. We will build on the important work that’s been done to date, while bringing new insights from the voices of seldom heard and hard to hear groups. You’ll have an opportunity to develop the service 
in line with our ambitious vision, making sure all views in the three 
boroughs, including the most marginalised, are at the heart of 
health and care and shape the services they need.

About the role

This role is to deliver our vision for Healthwatch over the next 3-5 years, as set out in our contract with the three councils.

Key outcomes

 Engaging and working with local diverse voluntary and community groups

 Working with local health and social care services (adults and children)

 Engaging with BAME communities and hard to reach groups

We’ll do this through a robust governance model incorporating:

 a board of trustees, overseeing compliance of statutory functions

 advisory boards in each borough, to set priorities and champion key Healthwatch functions 

 a grassroots listening network, to inform and influence Healthwatch priorities and connect with BAME and hard to reach communities 

 a network of independent experts, to provide specialist knowledge and intelligence to support understanding and develop insight.

We aim to embed user engagement and community development at the heart of the Healthwatch service model, empowering user voices and improving access to health services, with a particular focus on the most disadvantaged and hardest to reach groups.

Key responsibilities

 Make sure the work of HW Brent (HWB), HW Westminster (HWW) and HW Kensington & Chelsea (HWRBKC) conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between The Advocacy Project (as host organisation) and the borough councils.

 Provide strategic management for effective, inclusive and high quality local Healthwatch.

 Line management of lead officers in each borough. 

 Provide leadership to make sure the patient and public voice is heard across health, social care, children’s and other sectors in a continuously changing external environment.

 Working with lead officers in each borough, make sure HWB, HWW and HWRBKC involve the local community, particularly seldom heard groups and BAME groups, in influencing local and national policy and are responsive and sensitive to the needs of community groups with protected characteristics.

 Facilitate the ability of HWB, HWW and HWRBKC to improve health and social care underpinned by robust intelligence gathering arrangements.

 Represent HWB, HWW and HWRBKC at all strategic governance and external meetings with key stakeholders, liaising with nominated Board leads regularly.

 Support area leads to develop the services to respond to emerging trends and needs, keeping abreast of Healthwatch England best practice to continually enhance the quality of the service.

 Maintain the risk register for each Healthwatch.

 Monitor the service to make sure it delivers to time, budget and quality; provide reports evidencing this to key stakeholders, including commissioners, Advisory Boards, Health and Wellbeing Boards and Healthwatch England.

 Develop effective partnerships with key staff in health and social care services.

 Work with lead officers in each borough to ensure all projects are informed and influenced by, and planned, resourced, and communicated to key stakeholders.

 Work with the shared Insight and Outcomes Officer to make sure quality systems are effective and used to demonstrate the service is achieving outcomes and impact, and meeting key performance indicators.

 Work with the shared Communications Officer to make sure all relevant internal and external stakeholders receive relevant, timely and up-to-date communication about all Healthwatch projects.

 Work with key staff to ensure timely, accurate and high quality reports and presentations to commissioners and stakeholders. 

 Keep up to date with current trends in health policy, service provision, current practice and matters concerning people as citizens, by reading, attending courses and networking.

 Work with key staff to identify and secure new funding opportunities

General responsibilities

 Participate in team meetings, training and organisational development.

 Contribute to monitoring reports.

 Keep to our policies, including health & safety, safeguarding and risk regulations.

 Work to our mission, vision, and values.

 Work flexibly to meet the needs of the service, in line with the changing local and national landscape and carry out other projects and tasks as needed.

Person specification

Essential

 Excellent knowledge of and experience of working at a high strategic level with the health and social care system and the voluntary and community sector, in particular Healthwatch. 

 Thorough understanding of user engagement, community development, user involvement and co-production principles and practice.

 Extensive experience of working with diverse communities and tackling discrimination and inequality.

 Understanding of the public health challenges in Brent, Westminster and RBKC.

 Management experience including managing, developing and motivating a staff team.

 Experience of contract management and compliance.

 Excellent communications (written and verbal) and interpersonal skills. Effective in working with a wide variety of stakeholders ranging from trustees, commissioners, partners, colleagues and local residents.

 Able to interpret complex information and deal effectively with competing interests and challenging situations.

 Excellent organisational skills who can work on their own initiative and plan and prioritise your own workload.

 Experience of managing a budget.

 Commitment to working within The Advocacy Project and Healthwatch code of conduct, equality and safeguarding policies.

 Willingness to attend further training as appropriate and to adopt new procedures.

 Willingness to promote Healthwatch and The Advocacy Project in line with our mission, vision and values.

Desirable

 Evidence of ongoing personal development and training related to the role.

 Experience of working with senior managers in public sector bodies.

 Experience of developing a new service.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years.  

Our out of hours crisis service, Journey Recovery Hub, has been running since December 2019. The service provides support to those suffering from mental health problems, aiming to prevent escalation, reduce isolation, increase independence and self-management and improve mental health and wellbeing.

We are looking for an individual who is a highly motivated team coordinator, with knowledge and experience of supporting vulnerable adults and using the recovery approach in service provision. 

The successful applicant will have clear project management skills to support our flexible approach to delivering crisis interventions moving forwards.  You will also be a motivating and inspirational leader, and be skilled at encouraging and supporting your team of staff and volunteers to deliver effective person centred support for our clients.  You will be enthusiastic and self-motivated, and must be able to work on your own initiative.

You will be required to work face to face in our Kingston Hub primarily, but you may be asked to cover some shifts in our Richmond Hub too. The work will be delivered in a shift pattern over evenings, weekends and Bank Holidays. 

Benefits of working for RB Mind:

• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days)
• Bonus 1 day of annual leave per year over the festive period (subject to Trustee approval)
• Paid time off for medical appointments
• Employee Assistance Programme (EAP) including free counselling sessions and a wellbeing app
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities via Mind Federated Network

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community, particularly individuals with lived experience of mental health problems.

Successful candidates will be required to complete an enhanced DBS.

We’re looking for a Team Coordinator to join our brand-new peer support service.

We’re particularly looking for someone who is a true team player and a highly organised people person with a positive can-do attitude.

Our team are all new – 18 people have been recruited into the service over recent months, so you’d be joining a welcoming team which is still in development – you could learn and grow with us.

If you are a kinship carer or have caring responsibilities, this is a role you can make work around your other commitments. We are an incredibly flexible organisation.

Ideally, you’ll have experience supporting a large team with administration. But if you have other transferable experience, please ensure you demonstrate this in your application.

Our values are important to us, so we’re looking for someone who shares them. We’re inspired by kinship carers to:

• Be bold
• Put people first
• Be stronger together
• Step up

This is a fixed-term role for 16 months (with the potential of extension, depending on funding), where you’ll be based at home with occasional travel across England. Depending on your preference, you will work 21–35 hours per week.

About Kinship

Kinship is the leading charity in England and Wales for kinship carers – relatives and friends who raise children when their parents aren’t able to. We offer kinship carers expert advice as well as financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. We’re always there to help with the complicated and stressful decisions that so many kinship families have to make, as well as to celebrate the good times.

Working alongside kinship carers and the children they raise, with their voices and views at the fore, we build communities of support and give everything we have to fight for each family and their rights, as well as to raise awareness of kinship care and secure better support for all those playing this critical role.

For further details about the role, please refer to the attached job specification.

To apply, please click the Apply button to send us your CV and cover letter addressing the following four questions:

1. Why do you want to work for Kinship?
2. How does your experience match what we’re looking for?
3. What are you most proud of in your career so far?
4. What’s your ‘why’? (What motivates you at work?)

Closing date: Wednesday 24 August 2022

Interviews will be scheduled as suitable candidates are identified.

Salary: £43,500.00 per annum + generous benefits

Initial term: One-year Fixed Term Contract with potential to extend

Reporting to: Senior HR Manager

Location: London, Westminster (Hybrid: we encourage flexible working and therefore do not require you to work from our office full time).

Closing date: noon Monday 22 Aug

Interviews: w/c 5th Sept

NHS Providers has an exciting opportunity for someone with a real passion for ED&I and we are looking for someone who can help us embed best practice into everything we do.

The ED&I Lead will help drive forward NHS Providers’ commitment to be an anti-racist organisation and to support our wider ED&I programme. You will lead and implement our race equality action plan from within the HR team, working collaboratively to support the organisation as each directorate implement their race equality actions.You will be pivotal in supporting ongoing cultural change and creating an inclusive environment, where equality issues are firmly embedded within our policies, processes, procedures, and practices.

We are actively committed to looking for all kinds of talent to build a diverse staff team at NHS Providers. We understand that creating and maintaining a work environment in which all social groups are represented and feel safe and respected, is something we must work at. We do not take this for granted. We see anti-racism and anti-discrimination more broadly as a life-long commitment. We are working towards removing all barriers that staff and applicants may experience. Steps taken include having gender-balanced and racially diverse panels and considering all candidates against a clear, realistic and well-defined person specification. We would particularly encourage applications from under-represented groups, such as people with disabilities and those identifying as male, female, non-binary or trans.

If you feel you have the requisite skills and experience and would like to join our team then please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.

Contract Type: Full time, Permanent
Location: Worcester
Salary: £31,060-£32,879 (depending on experience)
Benefits; Competitive

Role overview
WMRSASC has an exciting new role within our established Counselling team. The Adult Counselling Service Team Leader will work in co-operation with the counselling services manager, mentoring and supporting the counselling team and volunteers to deliver services offered by WMRSASC to any person who has experienced sexual violence of any kind.

Main Responsibilities:

- Support the Counselling Team and Volunteers to maintain a safe, professional and accessible counselling service for all service users, in conjunction with the counselling services management team.
- Keep abreast of issues regarding rape and sexual abuse and support the management team to ensure services remain relevant and responsive to need.
- Maintain appropriate records of counselling in line with legal, ethical and organisational constraints including pre-trial therapy.
- Communicate and liaise with other agencies within the limitations of the role and
- Ensure ongoing professional practice through the use of supervision and ongoing CPD.
- Ensure that monitoring and feedback is maintained as part of the ongoing sustainability of the service.
- Promote the principles of equal opportunities and anti-oppressive practice.
- Participate in regular supervision in line with BACP guidelines.

The post is based in Worcestershire but the post holder may be required to support clients in Herefordshire and must have the ability to travel throughout both counties.

WMRSASC benefits:
Salary of £31,060-£32,879 (depending on experience)
Access to accredited training programmes
Hybrid working
26 days holiday plus 8 statutory holidays per annum (pro rata to hours worked), increasing to 31 days following five years' continuous service.
5% Employer Pension Contribution
Benenden Health Scheme
Company sick pay (after successfully probationary period)
Regular clinical and case management supervision

The closing date for this position is 26th August 2022. Interviews to take place week commencing 29th August 2022.

Ref: 1358 147

Reports to: Children’s Services Manager

Main Objectives of Post 

• Supporting the Children’s Services Manager in the smooth running and development of children’s services 

• Dealing with queries from CYP Team members 

• Being a first point of contact for external stakeholders 

• Producing monthly and quarterly reports 

Detailed Description: 

Supporting the Children’s Services Manager in the smooth running & development of children’s services 

• Ensuring that appropriate records are kept by all workers in children’s services and for children’s services as a whole 

• Ensuring all data for children’s services is entered and up to date 

• Attending relevant external meetings related to children’s services, including substituting for the CSM on appropriate occasions and where necessary

• Assisting the CSM in the set-up of new schools

• Carrying out some school review meetings at established schools 

• Attending project meetings relating to CYP services 

• Working with the Children’s Services Manager and other managers to organise events related to young people’s services 

• Organising CYP team meetings, including arranging for meeting space, liaising with the Children’s Services Manager and schools team on agenda, writing up and sharing meeting summaries 

• On occasion, chairing the CYP team meetings 

• Organising and taking part in recruitment activities for children’s services as required and appropriate 

• Updating any documents used by children’s service workers as required

• Support CSM with monitoring sickness and absence within the team and provide information to Operations Assistant to assist with invoicing as required.  
   

Dealing with queries from CYP Team members 

• Responding to and resolving queries from member of the CYP team made in person, telephone and via internal messaging 

• Supporting CYP Team members with any administrative and/or technical queries.

Being a first point of contact for external stakeholders 

• Liaising with external stakeholders and resolving any queries 

• Escalating any issues from external stakeholders to CSM 

Producing monthly and quarterly reports 

• Liaising with the Data Administrator to ensure accurate data for all Children’s Services, resolving and queries and discrepancies 

• Producing monthly and quarterly services reports for contracts in line with contract agreements 

• Ensuring all contract requirements are being met in relation to reporting functions 

• Liaising with the Children’s Services Manager to share reports as required 

Quality 

• Work with the Operations Manager, CSM and other staff to achieve relevant quality assurance standards 

• To work to high professional standards in all areas of work 

• High level of commitment to working within Beacon’s purpose and values 

• Maintain strict confidentiality and a respectful attitude towards clients and the wider work 

• To work within all policies and procedures of Beacon and ensure that you are familiar with and understand all of the latest policies and procedures as they relate to your work 

• To take part in regular performance reviews with the Children’s Services Manager 
   

Information Governance 

• Abide by all policies and procedures relating to Information Governance, maintaining up to date knowledge and training as required 

• Working accurately and consistently to help ensure information security and confidentiality 

Development 

• To identify any of your training and development needs and ensure you make the Children’s Services Manager aware of them 

• To take part in any training agreed as appropriate to your role and development needs 

• To work with the management team on maintaining strong relationships with volunteers, staff and external agencies 

• To attend the office meetings as appropriate and contribute to the discussions and the smooth running of the office 

Other 

• To be a key holder, opening and closing the premises as required 

• This job description is not a list of all duties, so there is a requirement to undertake any other duties commensurate with the post after discussion with the line manager 

For full details, please read through the attached application pack amd complete the online application form to be considered. 

Evolve is looking for an experienced professional with proven ability to manage a small team of professional staff, engage positively with a wide range of stakeholders, attract funds, and generate income through fundraising.

The Director will lead the team to provide the necessary vision, leadership, and fundraising skills which will enable the organisation to achieve its strategic and operational plans and meet fundraising targets.

Location: Croydon- Adult Service

Contract:         Permanent

Hours:         37.5 hours per week, working Monday to Friday

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loan

Aim of the role:

• To act as a central point of contact for the service by providing a professional and welcoming environment.
• Maintaining administrative tasks to ensure the efficient running of hostel activities
• Supporting the team by performing administrative tasks within the service

About You

The role requires excellent administrative and organisational skills, You will need to be proficient in MS Office. Customer service is also extremely important as we work with very vulnerable adults. Excellent Interpersonal skills are key to this role in order to support the team and our customers

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

About our role

We have a commitment to improving care for people with Crohn’s and Colitis and to help us in our goal we are looking for an experienced and effective Interim Health Services Programme Manager on a 12 month contract.  You will provide programme management support to several strands of work currently being led by different partners in IBD UK and will support the charity’s work with IBD UK partners and stakeholders.

This role will have particular responsibility for working with external partners and agencies to reach and engage seldom heard groups to ensure that the 2023 IBD UK patient survey against the standards is representative of the whole community of people affected by Crohn’s and Colitis.

About you

You will have experience in supporting the delivery of projects and programmes for health services in a UK wide context. Your knowledge and use of project management methodology, and evidence of establishing and maintaining effective relationships with external stakeholders is a must. You’ll need excellent communication and written skills and be proactive at identifying, developing and delivering new initiatives.

If you like the sound of this position, and think you have what we are looking for then we would very much like to hear from you.

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. We are able to work very effectively from home or the office so there is plenty of scope for flexible working in this role and you can be home based if you prefer. We may very occasionally require you to attend face to face meetings however if you’re worried about location, do talk to us and we’ll make it work.

We are currently looking to appoint an experienced and passionate community leader to the exciting new role of Youth Team Lead within Oasis Academy Isle of Sheppey. Oasis vision is for transformed communities, and so community is at the heart of everything we do. Oasis works through Hubs, which are local Christ-centred places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community.

As the Youth Team Lead you will be responsible for leading a team of youth workers working across the Academy (Years 7-13) providing activities before, during and after school.  Activities delivered by the team will include open access engagement, targeted mentoring (particularly linked to attendance and pastoral support) and engaging afterschool and evening activities. You will be joining a vibrant local Hub community team working closely with the Academy and other agencies in the local community. Existing activities include the Sheppey support bus (a mobile social supermarket and advice centre that works across the Island).

About OCL and the Oasis family

With 52 academies, Oasis Community Learning (OCL) is widely recognised as one of the leading educational organisations in the UK. At the forefront of transformational education, we are a dynamic, inclusive family of academies with the aim of transforming lives within communities and offering exceptional education to over 20,000 students across four regions of England. OCL is part of the Oasis family of charities in the UK, working alongside Oasis Community Partnerships (which is helping to set up a local charitable company for Oasis Hub: Isle of Sheppey) and Oasis Community Housing.

Our ideal Candidate

We are seeking a highly relational and experienced Youth Leader to join us in this exciting position. To be successful in this role, you will require:

• Experience of leading youth work programmes
• Good understanding of youth work theories and practice
• Experience of growing projects from the initial start-up phase through to maturity
• Experience of leading and line managing a team of staff and volunteers
• Evidence of sustained development and improvement in significant projects

What we can offer you

• A commitment to extensive CPD opportunities
• The opportunity to work across a diverse partnership of projects
• Defined benefit pension (including life cover, lower tax rate and ill health cover)
• Free eye tests
• Opportunity to access private healthcare
• Access to free counselling service
• The exciting opportunity to be part of our vision of community transformation

If you are interested in applying for this position, please click "Apply" and download the application form and return by 12:00pm on Thursday 8th September.  Alternatively, go to the Oasis Community Learning careers website for more information.

CVs alone will not be accepted as an application for this role.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role

OCL is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours, which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

The role

We’re looking for a Marketing Manager to join our team at an exciting time of growth for Breast Cancer Now.  This is a new role and is part of our commitment to investing in and developing our Health Information and Services marketing programme. 

It is our ambition to be recognised as the place to turn for anything and everything to do with breast cancer.  This role provides an exciting opportunity to apply your marketing skills across our Health Information and Services programme, ensuring people affected by breast cancer know we’re here, with support services, trusted breast cancer information and specialist nurses, ready to support whenever they need it.

The Marketing Manager will work closely with the teams across Breast Cancer Now to plan, deliver and manage a programme of marketing campaigns and communications, growing awareness of our support and information offer, amongst key audiences. A key focus of the role will be to manage marketing activity in key moments (e.g. Breast Cancer Awareness Month) which will support and enhance the brand strategy.

The post holder will work across a full range of paid and owned channels, collaborate with both in-house and external agencies to develop creative and media plans and monitor and report on campaign performance to drive maximum impact and value from our marketing investment.

About you

We’re looking for an experienced Marketing Manager who is passionate and enthusiastic about growing awareness of our support and information offer for people affected by breast cancer. 

This is an important role for Breast Cancer Now and one which requires relevant experience in developing marketing campaigns, across a range of channels.  The role provides a great opportunity to work with stakeholders across the charity and with external agencies to support the creation and delivery of marketing campaigns.  As such, you will possess exceptional communication skills and be adept at building positive working relationships with people at all levels.  You will also be dedicated to delivering exceptional creative work with a strong attention to detail. 

The successful candidate will be a confident and experienced project manager, able to work at pace and manage multiple and competing priorities. You will be experienced in setting and monitoring budgets and delivering and evaluating results.

Most of all, you’ll be as passionate as we are about making a significant difference for people affected by breast cancer.

If this sounds like you, we’d love to hear from you!

About us

We’re Breast Cancer Now, the research and support charity. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

The successful candidate will benefit from our excellent staff benefits which include:

• 25 days holiday (increasing annually up to 30 days) plus bank holidays and office closure between Christmas Eve and the new year.
• The opportunity to purchase up to two weeks’ annual leave per year as well as selling incremental leave.
• Employer pension contributions up to 8%.
• A wide array of social and wellbeing groups to join.

This role is primarily based in our London office. However, in line with our hybrid working practice, full-time staff members may choose to work up to three days per week from home. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Wednesday 17 August 2022 at 9:00am

Interview date w/c 22 August 2022

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate. NHS Providers has all trusts in voluntary membership, collectively accounting for £104bn of annual expenditure and employing more than one million staff.

The purpose of this role is to influence the national policy agenda on matters relating to ambulance services (including the urgent and emergency care pathway, 999, NHS 111, and patient transport services) and operational performance (including access standards, progress against national targets, planning and prioritisation) on behalf of our membership of trusts.

This role is an exciting opportunity to support trust leaders as they respond to a challenging and changing environment. This is a diverse role, which will require the postholder to be flexible, adapt to a rapidly changing external landscape, responsively manage a wide-ranging portfolio, and contribute to work across the policy team including system working, finance and workforce.

Background knowledge of the ambulance sector and operational performance would be advantageous but is not essential for success in this role. The key requirements are to have an appreciation of the policy implications of the portfolio, and to build effective working relationships both within and outside the organisation. The role will be of interest to all applicants who wish to broaden their experience of health policy and develop their understanding of ambulance services and operational planning and prioritisation.

Some examples of the type of work the postholder would be involved in can be found here:

• Rapid response: the role of the ambulance sector in transforming services and coping with the long-term impact of COVID-19
• Putting system-thinking to the test in tackling handover delays
• On the day briefing: 2022/23 operational planning guidance

Organisation

Jami is a mental health charity that enriches and saves lives impacted by mental illness and distress in the Jewish community.

Since the start of the pandemic, demand for our services has grown exponentially. In 2021 we undertook a thorough review of the needs of the community, to develop a new strategy that will secure the Jewish community’s mental health provision. The new strategy sets out a huge agenda for change in scale and provision, which will be developed over the next five years while we continue to run our diverse set of highly professional mental health services:

• Advice and advocacy
• Treatment and support
• Education and campaigning

Jami currently supports over 1,400 individuals, delivering almost 50,000 separate service interactions each year, and reaches thousands more people through education, seminars, work in schools and other organisations. Through our social enterprise community café, Head Room, we raise mental health awareness while delivering mental health support on the high street.

Job purpose

The role of the Intake Officer plays an integral role at the front door or first point of call for service users. This includes supporting the duty service with responding to enquiries, providing expert information and advice, initial assessment, and referral. You will also provide up front interventions and / or accessing Jami and other services. The Intake Officer will support in the delivery of the telephone support waiting list, for those waiting to access core services, whilst holding a case load of clients. This will include emotional support either on the phone or in person whilst providing short- term work in the community in conjunction with undertaking core duty tasks.

• Provide a high quality and professional service to respond to the needs of people with mental health problems through short term upfront support
• Developing and sustaining professional working relationships with clients, carers, colleagues and external agencies.
• Embedding Jami values, principles and strategic ambitions in day-to-day operations. 
• Assessing and triaging needs at the front door/ when on duty
• Providing information and advice, initial assessment, access to services and short- term interventions, either on the phone or in the community
• Signpost and liaise with other services where necessary
• To identify safeguarding concerns and risks and respond accordingly
• Empowering individuals to access timely advocacy support when required by working closely with the Intake and Advocacy Manager

Responsibilities

1. To respond to members of the Jewish community experiencing issues with their mental health
2. To work as part of a multi skilled team of staff and volunteers and support the Intake and Advocacy Manager and Intake team
3. To undertake initial duty assessments, and other appropriate assessments to determine needs and interventions
4. To build and sustain effective working relationships with all Jami’s service teams to promote accessible and inclusive referral pathways, enhancing user experiences.
5. To work in partnership with statutory services and build effective working relationships
6. To assess, review and respond to risk in consultation with the service user and the team and to identify and respond to safeguarding concerns and to highlight and respond to any safeguarding issues within the locality and raise these with Jami’s Safeguarding Lead
7. To support service users in gaining access to statutory and community resources and to appropriately refer and signpost to other organisations to help meet holistic needs of the service user
8. To provide specialist information and advice around mental health legislation, rights and access to statutory & voluntary services
9. To maintain client records as required by existing procedures
10. Support with gathering and analyzing information, contributing to service reports
11. To undertake relevant training to enhance the role and the development of the service.
12. To contribute to the development of Jami’s policies, procedures and links to other agencies.
13. Maintain own personal development and keep up to date with current knowledge and legislative changes through reading, attending study days, conferences and meetings as appropriate
14. Work within Health and Safety guidelines, with reference to the Lone Worker Policy and individual risk assessments
15. Compliance with the Equality Act and General Data Protection Regulations (GDPR)
16. Attend regular supervision with named supervisor/ manager and participate in the organisation’s appraisal process
17. Ensure that all activities are operated in a way which is consistent with the values of Jami and the Jewish community it serves.
18. Carry out any other reasonable duties as requested by your line manager or another designated senior manager

Key relationships

• Collaborate with other agencies and ensure that service users are signposted onto appropriate agencies such as housing, counselling, emergency services etc.
• Develop continuing links with the local community to provide good working partnerships with our stakeholders
• Promote the intake service and to reduce stigma and promote Jami services in day-to-day work
• Attend local meetings, workshops and conferences of relevance to the service
• Work closely with line manager/supervisor and Jami services
• Direct contact with public (face to face, telephone, email/ video conferencing) providing advice, information, taking referrals and signposting to relevant services.
• Supporting people through duty needing immediate support in times of crisis
• Be able to respond identify risk and report safeguarding concerns/mental health crises that impact on adults (and children)

Training and Qualifications

Essential

• Educated to degree level and/or minimum 5 years’ experience in mental health/ social care sector

Desirable

• Up to date knowledge of Mental Health and Care Act legislation
• Recognised health and social care Qualification e.g., Degree in Social Work, Occupational therapy, Registered Mental Health Nurse (RMN)
• Registration with appropriate professional body (e.g., Social Work England/ BACP)

Knowledge and Experience

Essential

• Experience of working in a multi-skilled team – relevant to people with mental health difficulties.
• Evidence of partnership working with other agencies including Social Care Services, Health Services, Voluntary Agencies, Education, housing etc.
• Experience of undertaking needs led assessments, care planning and reviewing
• Experience of front-line work and speaking with people at the first point of contact.
• Experience of responding to adult and child safeguarding concerns
• Experience of undertaking immediate risk assessments
• Understanding of Recovery values and principles
• An understanding of the needs and challenges of people who experience mental health problems.
• Ability to develop practical solutions to problems that may arise.
• To be able to work autonomously in a fast-paced environment
• Ability to form good working relationships and partnerships with people who have mental health problems.
• Knowledge and understanding of legislation and issues relevant to client group.
• Understanding of the Mental Health Act 1983 and Amendment 2007 and Equality Act 2010 and the Mental Capacity Act 2005, Care Act 2014.
• Excellent communication skills, both written and verbal.
• Understanding of social care resources and provision available in both statutory and non-statutory agencies
• Good organisational skills - an ability to manage time, prioritise work and meet deadlines
• A commitment to equal opportunities and anti-discriminatory practice
• A commitment to ongoing personal and professional development
• Good IT skills, use of zoom, MS teams and client database systems

Desirable

• Personal experience of using mental health services and/or mental health problems, distress or trauma
• Experience of working within a duty/ first point of contact system
• Knowledge and experience of advocating for clients
• Local knowledge of community resources and facilities
• Working in a complex, challenging and changing environment
• Ability to gather, analyse and interpret data
• Experience of working with and knowledge of the Jewish community

Flexibility

To deliver services effectively, a degree of flexibility is needed, and all post-holders may be required to perform work not specifically referred to above. Such duties will fall within the general scope of the job description. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties of the job. It is expected that there will be a hybrid approach where some duties will be performed remotely, and other interactions will be face to face across Jami sites and elsewhere in the community

Disclosure of criminal background

All employees are checked with the Disclosure Barring Service

If it is a requirement of the post that an enhanced check is undertaken, successful applicants will be asked to complete and sign a Disclosure Form giving permission for the screening to take place.

Having a criminal record will not necessarily bar you from working with Jami. This will depend on the nature of the position and the circumstances and background of offences.

Please note applicants refusing to sign the form will not be progressed further.

Equality and diversity

Jami are proud to be an equal opportunity workplace. We recognise and promote, the positive value of diversity, equality and challenge discrimination. We welcome and encourage job applications from people of all backgrounds.

Confidentiality

All information relating to service users, volunteers and staff gained through your employment with Jami is confidential. Any disclosure to any unauthorized person is a serious disciplinary offence.

To apply for the role, please send your CV and covering letter.

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop is the UK’s LGBT+ anti-abuse charity. Founded in 1982, and have been championing the needs and safety of the LGBT+ community for nearly 40 years.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run three national support helplines: for LGBT+ victims and survivors of domestic abuse, survivors of so-called “conversion therapy”, and LGBT+ people who have experienced hate crime. We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work for national and local policy change to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.

Galop has just launched counselling and therapeutic services. This brand new role will support this new area of our work, ensuring that it meets the needs of our community. Reporting to the Head of Therapeutic Services, and working alongside counsellors and our administrative team, you will support the growth and stability of our therapeutic service work.

We’re looking for someone with good interpersonal skills, who is highly organised and good at juggling multiple demands and priorities. You should be prepared to work with people who have experienced high levels of trauma and to help Galop take its next steps into providing much needed services for our community. You’ll need to have good resilience and self-care, and be prepared to work in an environment where abuse and violence are regularly talked about. You’ll need to understand the impact of trauma and how that affects our frontline staff.

If you want to use your administrative skills to help LGBT+ victims of abuse and violence, as well as supporting the growth of our new national LGBT+ service, and feel excited by this role, we want to hear from you.

We recognise that your experience may be from unpaid roles as well as formal employment. We want to know why you’re the right person for this role, not whether you’ve been given the right opportunities.

At Galop, we believe that life should be safe, just and fair for all LGBT+ people, and that includes our staff in the workplace. We believe in equity and understand the importance of inclusion for staff with a wide range of lived experience. No matter your age, race, faith, orientation, gender identity, disability, or class, we want you to feel welcome here. To that end Galop has a multi-year Equity, Diversity, and Inclusion plan in place, currently focusing on equity and inclusion for trans and BAMER members of staff. We are committed to listening and learning, and to constant improvement. We believe it is our job to make sure that all our staff, particularly those from minoritised backgrounds, feel welcome, safe, and able to thrive at Galop.

Location

Galop’s offices are located in London. This role will be based in the office but some homeworking is possible.

Hours

Full-time (35 hours per week)

Contract

Permanent

Reports to

Head of Therapeutic Services

Salary

Galop uses the NJC scales. This post is on NJC scale points 12-17 (£26,350.20 - £28,698.59 per year including London Weighting).

Closing Date

Applications should be submitted by August 30th at 10:00am.

First round interviews will be held in w/c September 5th.

Please download an application pack from our website to apply.