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The Royal School of Needlework is the International Centre of Excellence for the Art of Hand Embroidery. Based at the historic Hampton Court Palace, we have been dedicated to preserving and innovating in the art of hand embroidery since 1872. Our thriving education programme offers courses for all levels, from beginners to degree level, and we teach onsite and online in locations across the UK, and internationally in America, Japan, and Australia. Our renowned Embroidery Studio creates bespoke embroidery for fashion, art, and royalty and offers expert conservation and restoration services for valuable and historical embroidered pieces.
The RSN is unique. No other single organisation covers the breadth of education and practice to promote the art and technique of hand embroidery or has our connections, collection, archive and heritage. Embroidery is an international language. Cultures and communities have used embroidery-based techniques to tell stories and record events for hundreds of years while the individual benefits of mindfulness and mental wellbeing are now increasingly being recognised today.
Overview of Role:
To provide operational and administrative support across the RSN’s educational programmes, including the Certificate and Diploma, Tutor Training Course, Short Courses, International Summer School and On Demand Courses.
Main Duties
The main duties include, but are not limited to:
General Administration
- Manage the Education Email Inboxes, responding to queries and complaints as appropriate.
- Monitor and order stock levels, ensuring supplies are available as needed.
- Handle the packing and mailing of kits and materials, both nationally and internationally.
- Support classroom setup for various courses, including Short Courses, Bespoke Classes, and events.
- Assist in preparing beverages for students and visitors, maintaining cleanliness in the area.
- Escort visitors and guests from reception, including tour groups, while representing the RSN brand confidently and enthusiastically.
- Attend offsite events as required.
Course-Related Administration
- Support the Certificate and Diploma Programme Managers in the administration of the course.
- Provide logistical support for educational tours and other departmental activities.
Other Duties
- Maintain a professional and efficient workflow within the Education team.
- Provide comprehensive administrative assistanceto the Education Management Team, including scheduling, correspondence, and maintaining organised records to facilitate programme delivery.
- Undertake any additional activities required by your line manager within the scope of this role.
You will not be expected to perform all the above duties, but we will expect you to be able to cover for colleagues where appropriate.
Person Specification
Desirable
- Interest in hand embroidery
- Good customer service experience or potential (email/phone)
- Proficiency in Microsoft Office packages
- Ability to work on own initiative and as part of a team
- Logical thinking and attention to detail
- Ability to multitask and work in a busy environment
- Energetic and enthusiastic
- Experience with CRM databases
- Experience in office administration
- Familiarity with postal systems and packaging of goods
- Experience with event planning and operations
Working Conditions
- The role requires frequent movement between RSN’s operational areas, including collecting items or escorting individuals from reception.
- Some lifting and use of trolleys may be required, and occasional work outside regular office hours may be necessary.
- Flexibility is essential, particularly when lifts are unavailable or in high demand.
This job description is subject to periodic review and may be updated to meet the evolving needs of the RSN.
The client requests no contact from agencies or media sales.
Thank you!
Location: National Support Centre, London SE1
Contract: Full time, permanent
Salary: £32,000 - £35,000 gross per annum, depending on experience.
Closing Date: 29 July 2026
Marine Society have an exciting new role! Help us to manage our rapidly expanding marine apprenticeships and adult skills programmes to meet growing industry demand. We’re looking for someone who has coordinated apprenticeship programmes and is passionate about developing a high-quality experience for apprentices.
You’ll be expected in using learner management systems, reporting and process improvements to strengthen compliance, improve apprentice support and increase progression and retention.
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for an Apprenticeship Programmes Officer to join our team.
About the role
This new role is to support the growth of Marine Society apprenticeship and adult skills provision. The postholder will work with the Apprenticeship Operations Manager to deliver high quality apprenticeship programmes through providing coordination, monitoring, compliance and support for all learners.
Responsibilities
- Support the Apprenticeship Operations Manager to coordinate delivery of all apprenticeship and adult skills programmes ensuring learners achieve maximum progression and achievement.
- Monitor apprentices’ progress, off the job training and attendance and provided individual support to overcome issues and barriers to learning.
- Implement the new learner management system to provide accurate data and improve visibility of apprenticeship performance. Assist the Lead Maritime Trainer with developing the Google Classroom online portfolio and electronic training record books.
- Assist the Lead Maritime Trainer to prepare for and record online teaching sessions and apprentice progress reviews.
- Plan a programme of personal development and enrichment opportunities for apprentices. Work with external agencies such as the Association of Apprentices to access benefits for apprentices.
- Undertake any other reasonable duties and responsibilities reasonably requested by management as may be required.
Requirements
- Minimum 2 years’ experience working in a college or training provider within a curriculum or learner support role
- Experience using VLE/LMS systems within apprenticeship training programmes
- Experience of planning work-based learning programmes within a team
- Good knowledge of levy-funded apprenticeship programmes and associated funding rules
For further information, please download the . If you are interested in this role, please apply now!
Benefits
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Registered Charity
101 - 500
We help launch young people for life through adventure.
The client requests no contact from agencies or media sales.
Thank you!
Create is seeking a dynamic, ambitious, driven, fundraiser (grants/major gifts) with strong strategic skills, an exemplary income generation track record, and a passion for the power of the creative arts. This Senior Leadership Team position reports directly to the Chief Executive and manages a small team.
Do you believe in the power of the creative arts to connect, empower and upskill isolated and vulnerable children and adults? Are you passionate about relationship building, storytelling, meeting targets and changing lives? Are you excited to use your extensive senior-level fundraising experience, knowledge and contacts to lead Create’s income generation from Trusts & Foundations (T&F), public sector and High Net Worth Individuals (HNWI)?
Registered Charity
21 - 50
Create believes in the power of the creative arts to promote inclusion, empower lives and increase acceptance.