Courses and reception assistant jobs

JOB PURPOSE

• Welcoming service users and visitors to Age UK East London.
• To answer the telephone promptly in a welcoming and professional manner.
• Directing visitors and callers to the appropriate department.
• To act as first point of contact for Tower Hamlets, Hackney and Newham office.
• Listening to voicemail messages and relaying them to the teams across our services. 
• Undertake administrative duties as required by the Business Support team.

KEY TASKS

• Act as first point of contact for visitors and telephone callers.
• To advise staff and volunteers of arrival of visitors.
• Escort visitors/service users to their destination within the building if nobody is available to collect.
• Ensure each visitor is made comfortable until collected or escorted to their destination.
• Answer a high volume of telephone calls and queries.
• Transfer calls to the appropriate extension taking messages when person requested in not available.
• Ensure that the telephone extension list is up-to-date including direct telephone and mobile numbers.
• Ensure the reception area is tidy, warm and welcoming.
• Supervision of departmental Volunteers when required.
• To book rooms via outlook for internal & external meetings.
• Ad-hoc admin tasks – replenishing information and advice slips
• To provide up to date and accurate local and national information and signposting to deal promptly with customer requests
• To log all enquiries and cases to our database in adherence of AQS and AUKEL Policy

LIAISON

To represent Age UK East London and participate in appropriate external meetings and events in order to remain aware of local, regional and national issues affecting quality and compliance issues affecting charitable companies.

GENERAL

• To meet regularly with the Head of Information, Advice and Integration for supervision, support and appraisal.
• To attend mandatory staff training.
• To attend staff and team meetings.
• To undertake any other duties within the competence of the post holder under the direction of the Operations and HR Manager as may be required from time-to-time for the smooth running of AUKEL
• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, Data protection, Safeguarding Vulnerable Adults & Children.

FUNCTIONAL LINKS

The post holder is Line Managed by the Head of Information, Advice and Integration.

PERSON SPECIFICATION

Experience

• Administration experience through either paid or voluntary work.
• Experience of working with people from diverse cultural and social backgrounds through either paid or voluntary work.
• Customer service experience through either paid or voluntary work.

Knowledge and Understanding

• Understanding of Health & Safety regulations and risk assessments relating to service users
• Understanding of services available to older people and their carers across East London.
• An understanding of the diversity of AUKEL customers across AUKEL’s area of benefit.
• Knowledge of welfare benefits and advice sector that affect older people

Skills and attributes

• Excellent skills in respect of both written and spoken English.
• IT Skills, using internet, databases and Microsoft Office
• Confident and welcoming telephone manner.
• Ability to ‘type and talk’ – entering key information into our database whilst talking to the caller.
• Ability to work in a busy environment.
• Ability to work under pressure.
• A methodical approach to work.

Additional requirements

• This post is subject to a check through the disclosure and barring service (formerly CRB).

VISIT OUR WEBSITE TO DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.

Based at: Kirby House, Little Park Street, Coventry, CV1 2JZ

Coventry Citizens Advice (CCA) are looking to recruit a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

As a receptionist, you will be the first point of contact for our organisation. Your duties include offering administrative support across CCA. You will welcome guests and greet people who visit the office. You will also coordinate front-desk activities, including distributing correspondence and answering phone calls on the Administration line.

To be successful as a receptionist, you will have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. A Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

The closing date for applications is: Friday 19 August 2022 at 9am

Interviews: to be held on Friday 26 August 2022. (In the event that you are shortlisted, you will need to be available on this date)

Manor Gardens Welfare Trust is a charity with an excellent history of supporting people to improve their health and wellbeing since 1913. Our mission is to work with people and communities to take action and enable good health, resilience and opportunity.

This role is designed to support our newly renovated reception area in our thriving community hub off Holloway Road. You will be there first point of contact to our visitors and clients, whom are vulnerable people from diverse backgrounds. You will make them feel welcome and comfortable, and signpost them to Manor Gardens services or other local organisations as appropriate. It is essential that you have excellent interpersonal skills, and a compassionate and professional approach.

As well as meeting and greeting, as part of the role you will undertake administrative tasks, such as maintaining / updating records, monitoring inboxes, sending out staff communications, and therefore you must have a good level of literacy and numeracy skills and a good IT skillset.  

Benefits include 25 days’ annual leave on appointment (this will increase to 27 after 5 years’ service and 29 after 10 years’ service), employee assistance programme, and family-friendly policies.

For a recruitment pack, please click 'Apply now' to be redirected to our website for an application pack and additional information. 

Manor Gardens Welfare Trust follows safer recruitment procedures, and all successful applicants will be subject to an enhanced DBS check.

Manor Gardens Welfare Trust is committed to achieving a diverse workforce that reflects the communities with which we work. We value, respect and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their sex, race, disability, age, sexual orientation or religious belief.

EERC is urgently seeking a full-time Polish-speaking Gateway Assistant to join our team.

This role provides crucial client support as they access our service. Key aspects of the role include:

• Handling enquiries in person, by telephone, and email
• Providing information, signposting, and referral
• Initial casework preparation and administration

This is an entry level job and EERC will provide full training and supervision. The ideal candidate will be someone who wants to help people and is willing to learn.

This role will be a part of our Outreach and Engagement Project – a small, professional, and supportive team. We prioritise sharing learning and working together to solve problems.

This job can be done entirely from our office or in a hybrid between office and work from home. For the right candidate, we may also consider work from home only. EERC is well set up to facilitate safely seeing clients in the office as well as working remotely.

Please note: this post-holder will liaise with users who are unlikely to speak good or any English, might struggle with literacy, and have experienced disadvantage and trauma. Therefore, we request a fluent or very good Polish-speaker for this role

How to apply - send completed application form to our email address by the 10am on 31 August 2022.

Interviews will be held by Zoom in the week commencing 5 September 2022.

The Fundraising team at St Richard’s have an exciting opportunity for an engaging, motivated and creative individual to join the team as a Community Fundraiser.

As a Community Fundraiser, you will be the face of St Richard’s Hospice in the community, you will help our wonderful fundraisers and inspiring new supporters to raise money for the charity, always ensuring they receive the best possible supporter experience.

You will be part of the wider Fundraising team, contributing to our shared goals and income targets. Although not compulsory, the ideal candidate will have previous experience within the charity sector, delivering income generating activities, with knowledge and awareness of the fundraising regulations and codes of practice. You will need to be an excellent communicator and confident in building relationships with supporters.

Our local community play a fundamental role in ensuring the future of St Richard’s and it is vital that they are well supported throughout their fundraising journey. In this varied role we are looking for someone to support, motivate, develop and inspire fundraising groups and to ensure our community fundraising activity is as effective as possible. The successful candidate must have a full UK driving licence and regular access to a car as driving will be necessary.

The role is based at the Hospice in Wildwood Drive within our new Fundraising Hub which is based in the reception area of our site. The working hours are between 25 and 37.5 hours per week across 5 days. Some flexibility for evening and weekend working will also be required

St Richard’s Hospice is a forward-thinking charity that sits in the heart of the Worcestershire community. St Richard’s Hospice cares for adults with a serious progressive illness, improving their quality of life from diagnosis, during treatment and to their last days. We also support their loved ones. Each year the hospice team supports more than 3,100 patients, family members and bereaved people in Worcestershire.

We offer a competitive salary and a wide range of benefits including;

• Optional opt in to Benenden Healthcare Scheme
• 28 days annual leave per annum (pro rata for part time staff)
• Contributory pension scheme
• Discount to a range of retailers and businesses

Applications can be made directly from our website. 

An application form must be completed to be considered for shortlisting.

This post requires an Enhanced Disclosure and Barring Service check.

Closing date: 29th July 2022

Interview date: 4th & 5th August 2022

The Electoral Reform Society (ERS) is looking for a full-time Office Manager to join our team on a permanent basis. 

Background

The Electoral Reform Society is the UK’s leading voice for democratic reform. We operate on a simple premise - that politics can be better than it is.

We work with everyone – from political parties, civil society groups and academics to our own members and supporters and the wider public – to campaign for a better democracy in the UK.

Our vision is of a democracy fit for the 21st century, where every voice is heard, every vote is valued equally, and every citizen is empowered to take part. We make the case for lasting political reforms, we seek to embed democracy into the heart of public debate, and we foster the democratic spaces which encourage active citizenship.

Job purpose

To ensure the smooth, efficient and effective running of ERS operations by the provision of high-quality administrative support and office management.

Main duties and responsibilities:

OPERATIONS & GOVERNANCE ADMINISTRATION

• Provide events administrative support (including identifying and booking venues, organising travel)
• Assist the CEO with diary management when required
• Schedule all Council meetings; liaise with senior staff and Council members to ensure that meetings are feasible, and apologies are recorded
• Format, print (where necessary) and distribute papers for all Council meetings
• Organise all Council meetings: book venues and assist with travel arrangements, arrange provision of equipment and refreshments
• Take minutes of all Council meetings, record, and track actions
• Maintain document management systems to ensure that Council papers are safely archived, and appropriate security procedures are observed
• Provide support to the ERS Council sub-committees, including the FAIR Committee. Assist with scheduling and minute taking when required.
• Assist in planning and organising the Society’s Council elections
• Assist with recruitment, including advertising and receiving / sorting applications, liaising with candidates, and organising interviews
• Maintain discretion and deal with sensitive and confidential information appropriately

BUILDING & OFFICE MANAGEMENT

• Liaise with the Society’s property managers where necessary over maintenance issues, repairs, contractors, and services to ensure that the building is suitable, legally compliant and conducive to the needs of ERS and its tenants. Respond to and resolve issues and problems connected with the building where required.
• Manage the work environment: ensure that the ERS office space is suitable, legally compliant and conducive to the needs of staff
• Order office supplies and liaise with staff about equipment where necessary 
• Manage and provide support with IT equipment, systems & software (liaising with our IT support where necessary)
• Manage the Meeting Room booking system and assist staff to use it
• Lead the process of office induction for new starters, including IT

ORGANISATIONAL ROLE

• Contribute to the intellectual capital and development of the ERS via team meetings, blogs, staff meetings and planning/away days and by supporting colleagues as required
• Work with colleagues to maximise the recruitment of new members, identified through campaigning and other activity
• Undertake administrative and ‘back office’ tasks as required, including supporting events, operations and media
• Undertake other related duties as required that your manager reasonably considers would assist the Society in meetings its objectives

Please click on the 'Quick Apply' button and sign into your candidate account to access the full job pack and to submit your application.

Position: Communications and Campaigns Officer (Scotland)
Type: Full-time (35 hours per week), permanent
Location: Office-based in Edinburgh, Scotland with flexibility to work remotely
Salary: £30,310 - £32,287 per annum plus excellent benefits
Salary Band: Band E1

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

This is an exciting, challenging opportunity and ideal for someone looking to build their career in the fast-paced world of charity communications.

Reporting to our Policy, Public Affairs and Campaigns Manager (Scotland), you’ll bring some experience in a communications environment.

But more importantly will be able to demonstrate a passion for working with the media and campaigning to further our cause.

As Communications & Campaigns Officer you’ll need to be motivated, efficient and well organised.

You’ll play a key role in supporting the day-to-day activities of our Policy and Communications team in a range of areas.

In particular sourcing and supporting local and regional press, building media relations, developing social media output, supporting campaigns locally and nationally.

You’ll also assist with general administration for the team and support press and communications work across our Scotland directorate.

About us

We offer 35 days annual leave (pro rata for part time employees) including bank holidays.

We have a range of employee benefits including (but not limited to):

• Flexible and smart working (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Opportunity to buy and sell annual leave 
• Enhanced family friendly, disability and carer’s leave
• Discounted season ticket loan/pension scheme/Cycle to work scheme/Interest-free emergency loans

The MS Society is in the midst of an exciting, transformational, period which builds on our great history and will drive us towards achieving our mission and vision as we embark on our Every MS Story strategy.

Right to work in the UK

The successful candidate must have the right to work in the UK. If we do offer you employment, you’ll be required to provide documentation to show that you’re eligible to be employed in the UK before starting employment.

The full list of UK visas and permits that grant you the right to work in the UK can be found on the UK government website. We currently don’t have a Sponsor Licence agreement with the Home Office and will not be in a position to support you with any visa applications you may make. 

Closing date: 9am on Friday 26 August 2022

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We’d be grateful if you could complete the attached equality and diversity monitoring form and submit it with your application.

We’re a Disability Confident Employer. We’re committed to promoting equality and diversity.  We particularly welcome applications from people with disabilities and/or from ethnic minority backgrounds, where we’re looking to build stronger and better representation among our staff.

As part of our commitment to equality, diversity and inclusion, the HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel.

No agencies please.

Lifecentre is a charity that supports those who have had an unwanted sexual experience in West Sussex.  We provide therapy, a helpline and support groups as well as working with schools and universities to educate and support different establishments to become safe spaces. This is a great time to join the Lifecentre team as we innovate and develop our services to better support our clients. 

The CSO role is vital to the work we do and integral member of the staff team.  We are looking for a self-motivated and organised administrator with strong interpersonal skills, to provide a professional service to Lifecentre clients and staff, working primarily in our Crawley hub.   The role requires someone with excellent IT skills, verbal and written communication and organisational skills. The successful applicant will have the ability to multi-task, prioritising their work, and maintain efficient administration systems and work as part of a team.

Benefits of working at Lifecentre

• Being part of an excellent and caring team
• 25 days annual leave + bank holidays pro rata (above the statutory allowance)
• A discretionary gift from the Lifecentre trustees of additional holiday days between Christmas and New Year.
• Access to the NHS wellbeing app ‘Thrive’
• Monthly supervision with a qualified supervisor
• The opportunity to make a difference in people’s lives.

Walking Project Coordinator
24-32 hours per week
£23,953 per annum, pro-rata. Actual annual salary £15,330 - £20,440
Fixed-term until 30th June 2023 - Renewal subject to funding

Older people can experience barriers that prevent them from engaging in local activities and hinder them from keeping active; this may be because of a significant life event like a bereavement or periods of ill health resulting in a lack of confidence. Age UK South Gloucestershire working in partnership with Wesport is looking at reducing these barriers through walking. Walking has amazing health benefits, is accessible and is a great way to reintroduce physical activity into daily life.

This pilot group walking project is supported by local NHS Ageing Well funding under the national 'Live Longer Better' programme. The project will look to develop and support older people by introducing more physical activity to their lives through short weekly walks in areas across South Gloucestershire. We aim for these group walks to be inclusive, flexible enough to adapt to older people's lives and abilities, and act as a gateway to enjoying more regular physical activity. Group walks are appealing to people who have not taken part in exercise for some time, are nervous about walking alone or don't yet feel ready to join a Walking for Health programme, where the shortest walks are a mile long.

As the Walking Project Coordinator, you would develop, coordinate and deliver our new supported walking service for older people throughout South Gloucestershire. Duties will include building relationships with GPs across the area and establishing referral routes, publicising the service, and planning and leading walks. The successful candidate will also identify & implement a reward incentive for those engaging in walking activities.

If you have an enthusiasm for and understanding of the importance of walking for health, can motivate and engage a group, are a good communicator, and would relish the opportunity to positively impact the lives of older people, we would like to hear from you.

Age UK South Gloucestershire offers a generous benefits package, and the charity is committed to equalities, diversity and inclusion and therefore encourages applications from all sectors of the community. We are ideally looking for a candidate available to work 28 hours per week, but we are happy to discuss flexible working and will consider applications for those wishing to work between 24-32 hours per week.

If that person could be you, download an application pack from our website. Applications must be made using the form on our website, and completed application forms should be returned to us directly. Applications will not be accepted when submitted via agencies or other recruitment platforms.

You are advised to submit your application as soon as possible as we reserve the right to close the post at any time once we have received sufficient applications.

Closing date: 8 am, Tuesday 30th August 2022
Interviews: Within three weeks of the closing date

Oasis Southampton City Farm is a community focused registered charity working in Southampton. We provide a range of supported activities for vulnerable communities, children and adult learners with disabilities - with animal care; crafting sessions; woodwork; cooking; gardening; woodwork and farm life sessions.

We are looking for an experienced Administrator who can support the Farm and Business Manager and the wider team in:

• financial management systems of the farm (e.g. co-ordinating the petty cash system)
• the administration of farm projects, services, and activities
• leading on and updating websites, building signage, leaflets, and social media sites
• providing all the administration support to volunteer recruitment
• championing the in-house Impact Tracker and providing training and support to staff
• assisting with animal care duties and managing the animal adoption programme

The successful applicant will need to demonstrate

• relevant qualifications and experience
• excellent maths and oral/written communication skills.
• the ability to manage a range of different responsibilities in a busy environment.
• IT literacy, use of MS Office and Excel.
• punctuality, reliability, and honesty.
• ability to always evidence the Oasis ethos and values.

This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work.  In return we offer:

• flexible working practices which encourage innovation and fresh ideas.
• a supportive network and friendly team in a motivating working environment.
• a non-contributory defined benefit pension scheme with 7% employer contributions.
• 25 days annual leave (plus BH), rising to 30 days after 2 years of service (pro rata).

If you are interested, please click "Apply" on this page or go to the Oasis UK charity website. When sending in your CV and Supporting Statement please address these questions:

1. Expand on your CV to explain how your skills and experience meets the Job Description.  Give specific examples.
2. How do you see the Oasis ethos and 9 Habits being displayed in this role?

Interviews will be held on a rolling basis until the right candidate is found.  We expect a high volume of applicants, so to be considered please send in your CV and Covering Letter early.

Applicants must be able to prove their right to work in the UK. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Based at Oasis Southampton City Farm, Green Lane, Southampton SO16 9FQSouthampton

Part-time (16 hours per week), Permanent Contract

£8,521 - £9,285 per annum (£21,303 – 23,212 FTE p.a.)