Courses Manager Jobs in Hammersmith, Greater London

Age UK Wandsworth is an independent local charity. We've been working in the local community to help older people for over 60 years. We have dedicated staff and over 300 volunteers helping us to deliver services and activities for older people in Wandsworth.

An opportunity has arisen to join our growing Community Engagement Team assisting older people and/or vulnerable adults to improve or maintain their overall wellbeing and stay independent for longer whilst enabling them to retain, gain or regain independence.

The Community Engagement Project Assistant role will include delivering groups and activities, hosting events and working with clients in their homes, within our day centre, and in community settings such as libraries, job centres, sheltered accommodation and other voluntary sector organisation hubs.

The service aspires to support, but is not limited to, older Wandsworth residents in the following groups: BAME; dementia; digitally isolated; financially isolated; LGBTQ; socially isolated; women; and those with, or at risk of, mental and/or physical ill health and disabilities.

What we can offer you:

· A vibrant workplace where no day is ever the same

· An experienced and supportive leadership team

· Kind and caring colleagues who work as a team

· A great employer’s pension contribution

· A cycle to work scheme

· An employee shopping benefits scheme

· An employee assistance programme (EAP)

· A friendly hypo-allergenic office dog to play with

Important notes:

Please note that CVs will not be accepted and only full application packs will be reviewed.

About the role

We have an exciting opportunity for a Project Coordinator to join our team. This position is based in the Clinical Quality department and is responsible to the NMPA Audit Lead. You will be responsible in supporting the seamless execution of audit activities including efficiently coordinating clinical audit reports, sprint audits, governance meetings, website management, and data governance requirements

By contributing to the development of audit support for quality improvement and engaging stakeholders, including women and families, the Project Coordinator plays an important role in strengthening  the audit's impact on national maternity services.

Responsibilities:

• Audit coordination
• Governance group management
• Website management
• Administrative duties

About you

This position is well-suited to an organised and capable person who is looking to contribute to the improvement of maternity services, gaining project management experience in the healthcare environment.

Requirements:

• Confident in working with senior health care professionals in a variety of settings
• Proven ability to provide efficient administrative support in a professional environment, including managing data, documents and correspondence with accuracy and discretion
• Effective communication and interpersonal skills with the ability to engage effectively with diverse stakeholders
• Effective IT skills and confident working knowledge of Microsoft Office (Word, Excel and PowerPoint)
• Competent minute-taking and drafting skills

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• Up to 10% employer pension contribution after probation
• Enhanced occupational Maternity, Adoption, and Shared Parental leave policies
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Free lunch (onsite only)
• Employee Support Service counselling
• Life Assurance Scheme
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.
• Closing date: 10.00am on Monday 24 June

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 16,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

The Senior Procurement Business Partner will proactively lead and manage specific high-profile areas of spend and specialisms. You’ll be accountable for high levels of performance, setting the standard for others to follow, putting our customers first and supporting our shared mind-set to achieve our strategic objectives.

The Procurement team currently has 5 members committed to supporting our objectives.

Social connections and community activities are at the heart of creating healthier, happier lives and a flourishing society. That’s why The National Lottery Community Fund supports amazing community-led projects. And why we’re looking to make a bigger difference in the years ahead, by listening and responding to communities and by focusing on supporting bolder change.

The role will be key in reviewing process efficiency, utilising e-procurement systems, and interpreting data to inform better decision making and improvements within the function and the wider organisation.

You will work closely and collaboratively with other specialist Business Partners within the Fund, and the wider organisation and assist from time to time with any other work or special project as may be assigned. You will be in an environment and an opportunity where you will have a lot of influence over the direction of teams strategy.

You will be:

• highly skilled in key procurement principles and practices, with the ability to devise long term strategies for procurement and build trusting collaborative relationships with key stakeholders to develop a forward plan of procurement projects and actions.
• supporting the Fund and its shared service clients which will enable them to comply with statutory and regulatory frameworks and identify opportunities for innovation, key deliverables, and commercial solutions.
• improving procurement processes, as well as contributing to the development of contract management across the Fund.
• key in raising the profile of the team using your excellent relationships and network, so that business partners are engaged at an early stage and champion procurement activity throughout the organisation.
• responsible for managing and delivering a variety of projects, you will act as a key project team member on cross-departmental projects and reflecting best practice in all you do in order to protect the Fund from risk, exercise its legal rights and deliver value for money.
• Developing and maintaining guidance and template materials to manage risk and compliance and/or deliver value for money, which are fit for purpose and user friendly in line with the Fund’s Strategic Framework is an essential requirement.

Of course, you’ll also need to work within the Fund’s policies and procedures and the necessary legislation, and in a way that is in line with our vision and principles. If the role is based in Wales, or supports customers or colleagues in Wales, an understanding of Welsh language legislation and the Welsh Language Standards of the Fund is required.

Interview Date: Week commencing 1st July - virtual

Location:We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Please align your supporting statement to the criteria below, this is how your application will be scored

Essential criteria

1. Demonstrable strategic commercial awareness and strong working knowledge of key principles of procurement and supplier relationships including knowledge of Contract Management Principles.
2. Experience of procuring large value complex and/or specialist contracts through PCR15 processes.
3. Ability to demonstrate the value of procurement to stakeholders, and able to explain complex legal and regulatory requirements to non-procurement colleagues.
4. Able to work as part of a team, taking responsibility for coaching and mentoring junior colleagues.
5. Evidence experience around your approach to work in a busy environment with competing business needs and deadlines
6. Take responsibility for own continuing professional development, keeping up to date with new legislation, case law or other material changes affecting procurement.

Desirable criteria

1. Willing to work towards MCIPS qualification and other appropriate learning and development opportunities.
2. Understanding of environmental and social value issues relating to procurement

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The post will report directly to the Chief Executive Officer, provide support for Trust Board (and associated subcommittees), and will work across the entire Trust to develop and deliver the highest standards of governance and compliance. It will also support and contribute to the work of the Executive Leadership Team of the Trust, which is responsible for the day-to-day leadership and management of the organisation

Key responsibilities for the role include:

• Ensuring good governance through policy development, coordination and support of the Board of Trustees , local governing bodies and other subcommittees, and compliance with legal and regulatory requirements.
• Committee and meeting support, including servicing Trust Board and a range of other subcommittees.
• Oversight of the recruitment and induction of trustees and governors.
• Support to the CEO and other senior leaders with complaints, investigations and other formal hearings. 
• Support the CEO in their role as Data Protection Officer for the trust, taking administrative responsibility for key duties as required.

The successful candidate will:

• Have worked in the not-for-profit or education sector and have an understanding of the critical role that good governance can play in making an organisation impactful and effective.
• Have an analytical approach to policy.
• Have excellent communication and collaboration skills.

What we offer:

This is a new and exciting role for the Trust, as we move towards a new academic year with a new Chief Executive Officer, a new Executive Leadership Team structure, and the development of a new strategy. There is significant scope for impact and shaping our strategy in this area. We believe you would enjoy working with us and very much look forward to receiving your application.

Key Application Dates:

• Vacancy closes on Sunday 23 June
• First Stage (online MS Teams) Interview on Thursday 4 July
• Second Stage (in person) Interview on Thursday 11 July
• Start in August or September

Our commitment:

The Girls’ Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. In order to meet this responsibility, we follow a rigorous selection process to discourage and screen out unsuitable applicants.

As well as verification of identity, we ask all employees to undertake an enhanced DBS disclosure. In line with Keeping Children Safe in Education (KCSIE) guidance, we may also conduct an online search about any shortlisted candidates as part of our due diligence to identify any matters that might relate directly to our legal duty to meet safeguarding duties in accordance with Keeping Children Safe in Education (KCSIE)

We welcome applications from all suitably qualified people and aim to employ a culturally diverse workforce, which reflects the nature of our communities.

Sponsorship:

We are not able to offer sponsorship to non-settled individuals for a Skilled Worker Visa.

Would you like to spend your day working and playing with children aged 0-5 and advising their parents and carers?

How would you like to be part of a friendly team doing a job that makes a difference to children’s lives in an organisation that puts people before profit?

If the answer is YES, then we would like to hear from you.

Coin Street Family and Children’s Centre have a fantastic opportunity for a motivated, energetic, and enthusiastic Early Years & Family Educator to join our Early Years team. 

The purpose of the role is to deliver stimulating and engaging play sessions, building relationships with parents/carers, and monitoring the progress of children, carrying out 1-2-1 work with families experiencing a range of difficulties. Working in partnership with other services and professionals, we develop a whole family approach, referring parents/carers onto other activities and organisations that could play a useful role in their lives. 

We are looking for people who have: 

• ideally qualified to a level 3 in childcare or early years (at least level 2)
• experience of working with families and children aged 0-5 years
• appreciate the importance of parent partnership
• experience of providing activities to support children’s learning and development 
• a can-do and enthusiastic attitude
• an understanding of how to safeguard and protect children

What can we offer you?

• Competitive salary
• Access to high quality training
• Coaching and mentoring support
• Generous pension at 8% (5% from the employer if you contribute 3%)
• 20% discount of childcare fees
• 35 days off a year, including 8 bank holidays (additional days awarded for long service) - pro-rated for part time staff
• Personal development grant of up to £1,000 per year, once you pass your probation

There's more… 

• Six inset days per year (three with the wider Coin Street team)
• Refer a friend bonus of £500 for existing employees
• Health and wellbeing package including a confidential employee assistance programme and online therapy sessions plus free gym and daily fresh fruit
• Season ticket loan and cycle to work scheme (on completion of probation)
• Staff social events (summer BBQ and Christmas party)
• Opportunities to join Coin Street committees (for example the Black lives Matter Race & Equality Steering Committee, Inset planning, staff social committee)
• Local retail (star card) and online discounts

We are ideally looking for someone who can work 25 hours per week, but will consider 15-25 hours.

This role will be responsible for engaging inactive and hard-to-reach students in physical activity at LSESU through the planning, coordinating and delivery of the recreational sports offer at LSESU.

Who are we?

Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen. Founded in 1897, LSE Students' Union is one of the oldest Students' Unions in the UK and is the representative and campaigning body for students at The London School of Economics and Political Science (LSE). Like other Students' Unions, it also funds and facilitates student activities on campus, including 200+ societies, 40+ sports clubs through the Athletics Union (AU), the Media Group and Raising and Giving (RAG) charitable fundraising initiatives.

What’s the job?

This role will be responsible for engaging inactive and hard-to-reach students in physical activity at LSESU through the planning, coordinating and delivery of the recreational sports offer at LSESU.This will involve working closely with the LSE community and departments to engage students and drive participation in physical activity creating a pathway into long term engagement in sport. Marketing, budgets, health and safety, reports and analysis are some of the key aspects that will need to be considered. You will work closely with the Sports and Recreation team and manage a student staff team to deliver the programme.

Who are we looking for?

We are looking for someone with in-depth knowledge and experience working in sport who has successful experience running events and programmes, ideally with young adults or in Higher Education.

An understanding of the role physical activity can play in students’ experience and a knowledge of barriers in sport is essential.

The successful candidate will be a highly organised individual who can communicate effectively with a range of diverse audiences. They will be committed, positive, outgoing and approachable with a ‘can do’ attitude.

Why apply?

Because you’re excited by the challenge! The exact opposite of corporate, we’re progressive, daring and creative individuals working to make a difference in unconventional workplaces. Plus…

Benefits and Perks

- 25 days of holiday per year (pro rata)

- Additional closure periods at Christmas and Easter

- Free LSE Students’ Union gym membership (including advice from dedicated professionals)

- Cycle to Work scheme enabling significant savings on bicycle purchase

- Access to LSE staff training courses

- Ability to purchase TOTUM (NUS) card, which provides a wide range of discounts

- Flexibility for work-life balance

- Interest-free travel loan

How to apply?  

We want to ensure all systems, policies and processes are free from bias or discrimination and are fair and accessible, therefore we ask that all candidates complete our Application Process by uploading the two following documents:  

• Part 1: Supporting Statement  is all about you telling us about your suitability for the role and will be used to determine if you are shortlisted for interview. Please keep this one page maximum and do not include any personal information, e.g. name or date of birth. Please use the attached job description and person specification to help with this.  
• Part 2: Equal Opportunities Monitoring and Contact Form is personal information – so we can contact you if you are shortlisted for the interview. It also helps us gather and analyse demographic information about our applicants. This part will only be seen by HR and will not have any impact on shortlisting.
• Part 3: CV 

To apply for this role, please complete an online application.

Application forms are formatted to ensure the equality monitoring data is removed before applications are seen by the shortlisting panel. This process allows us to ensure that the shortlisting is done in a fair and consistent manner and all applicants are given the same opportunity to demonstrate their abilities. For further information regarding the role, please see attached the full job description and person specification.

Compulsory Requirement - The UK Government sets the legal regulations that we are required to follow. As an employer we must ensure that everyone is eligible to work in the UK and this is done by us checking and making a copy of the correct original identification/documentation before your first day of work. Currently we require you to have the right to work in the UK, as we are not a Home Office approved sponsor. 

Please note that interviews are planned for the 11th July 2024. If you are unable to attend these dates, please note this in your application. 

Are you an experienced and creative PR and communications professional? Are you looking for a new challenge and want to make a difference? If so, this exciting new role in our Marketing and Communications team at Pancreatic Cancer Action (PCA) could be just for you!

PCA is a national charity, dedicated to saving lives through early diagnosis. This new post has a pivotal role to play in developing and implementing PR and communications strategies that will raise awareness and support the generation of income across the UK.  

You need to be able to generate emotive and persuasive copy, and have the ability to engage journalists and produce a variety of content for both print and digital communications channels. You will also manage the UK Press Office and proactively place a variety of stories and expert speakers to raise the profile of PCA across local, regional and national media.

If you have significant experience in PR and communications, with a proven track record in placing stories, delivering results and creating content that stops people in their tracks – we can’t wait to hear from you!

Main responsibilities

Press and PR:  

• Manage the UK Press Office and deliver a timely, accurate and professional response to media enquiries.
• Generate creative and headline-grabbing content for news stories and features. 
• Pitching of stories, feature ideas and expert speakers to increase our media presence.
• Production of press releases, feature articles and other resources.
• Produce and distribute effective support materials, such as Q&As, media briefings, comments and lines to take when needed.
• Be aware of the national news agenda identifying opportunities and bringing issues to the attention of the Head of Marketing and Communications as appropriate.
• Maintain awareness and knowledge of initiatives across PCA and other organisations that can add value to delivering the Charity’s objectives.
• Lead the production of a monthly media monitoring report evaluating the volume, tone and value of PCA’s media coverage. We use Cision for our media monitoring and distribution..

PR: 

• Identify opportunities to promote PCA and its activities to external audiences, including press, influencers, third parties, supporters, and other organisations.
• Support the production of PCA publications and digital communications, including social media content. 
• Undertake appropriate crisis communications/reputation management as required.

Communications:

• Develop and implement communications strategies and plans to support and maximise impact across all PCA activities.
• Work with the Fundraising Team to maximise income from an annual calendar of events, campaigns and activities.
• Support National and International awareness-raising campaigns such as Pancreatic Cancer Awareness Month and World Pancreatic Cancer Day and the local implementation of activities.

 Case Studies and Patient Stories:

• Source story leads and work with the wider PCA team to identify and maximise opportunities to capture more.
• Interview patients, family members and staff to sensitively capture engaging stories for us to use across a variety of channels.

Content Creation:

• Develop creative and engaging content for a wide variety of audiences to ensure each piece achieves objectives.
• Produce creative and engaging copy for a wide variety of both online and offline channels including emails, magazines, websites, blogs, social media and adverts.
• Attend events to capture quotes, photos and videos that could be used to create future PR and communications assets.
• Support the production of PCA’s annual Action magazine.
• Ensure all content aligns with PCA text style and brand guidelines.

The full job description and person specification is available below.

Please note: The interview date for this role is Wednesday 3rd July 2024

Causeway supports marginalised and vulnerable people to recover from trauma and develop safe and fulfilling futures. Our modern slavery and crime reduction services include safe houses, outreach, community programmes, holistic crisis interventions and signposting into counselling, training and employment. We drive change nationally through research, campaigning and strategic partnerships. Causeway’s four crime reduction services provide crime and violence reduction programmes for those committed to breaking their cycle of criminality. Our trauma-informed approach to supporting those who commit crime has proved successful in reducing rates of reoffending, which not only benefits the individuals involved, but reduces the number of victims and creates a safer society for all.

Role Summary

How this role fits into the vision and objectives of Causeway

The Fundraising and Business Development Team Administrator will form part of a five-strong team led by our Head of Fundraising and Business Development. The role is perfect for someone who would like to make a real difference to the lives of vulnerable and marginalised people and who would appreciate the opportunity to play a big role in a small, friendly and ambitious team.

The successful candidate will be an enthusiastic and proactive person who will play a key role in supporting the team with sight and activity across all fundraising areas and this could be a great opportunity for someone looking to take their first steps into fundraising. Above all, we are looking for someone with drive and initiative - a natural problem solver who is always looking to improve upon current processes.

Responsibilities:

As part of a small team, you will need to take responsibility for identifying where your support is most needed through busy times, juggling different priorities to work effectively and efficiently, often under your own steam.
Key responsibilities are:
Corporate Fundraising

• Support corporate fundraising by completing due diligences on potential partners (you will be trained how to do this), organising corporate visits, volunteering days, supporting corporate fundraising events, keeping corporate partners up to date with our news etc and organising meetings.

Trusts and Foundations

• Support trusts and foundations fundraising by supporting on funder research (again you will be fully trained how to do this) and contributing to a constant pipeline of potential funders for the team to approach.
• Helping to manage the schedule for, and possibly writing and/or submitting basic proposals to trusts and foundations.

Events

•  Support the team by recording and sending fundraising materials to those raising money for us through events and challenge event.
•  Helping to develop, organise and deliver events.

Individual Giving

• Supporting our Individual Giving programme from an administrative point of view, including sending out pre-written emails to our supporters etc and ensuring first-class stewardship.
• Using our fundraising platform Enthuse to produce reports to support the team (and finance) with relevant information and insights.
• To ensure all donations are processed and on the fundraising tracker correctly, supporter records are kept up to date and supporters are thanked in a timely manner.

General

• To be the first point of contact for all fundraising enquiries that come in by telephone, email, and post.
• Supporting other activities in the fundraising team when needed, sending out materials to fundraisers and supporting logistics, diary management and support the organisation and delivery of meetings and events when needed.
• Attend meetings and take concise and accurate minutes.
• Support the Head of Fundraising and Business Development to produce trackers and spreadsheets which help to measure the team’s performance and results. This includes ensuring income is allocated correct from third party platforms and working closely with the Finance Team to ensure that we can report fundraising results and forecast accurately and in a timely way.
• Support with stock control and ordering for our material assistance project, LifeSupply which also forms part of the department.
• Support all income generation activity with the collation of information from other departments, external organisations or though research.
• Other general fundraising and administration duties, as and when required to ensure the smooth running of the department including assisting in other team projects when they arise. 
• Undertake other tasks and duties as may be reasonable which will contribute to the overall success of the Fundraising and Business Development team or the charity’s business objectives.

Community Connector

Salary: £23,625.00 pa* (full time) *inclusive of outer London weighting

Hours : 37 hours pw

Contract: Permanent

Location: Slough (Flexible working arrangements considered, including Hybrid working between home base and community locations in Slough)

Mind in Berkshire is expanding our Community Connectors Team within East Berkshire.  A key role within a multi-agency team,  our Community Connectors will build relationships and support patients to access a wide range of community services and resources including social care, housing, family, debt and employment counselling that support maintaining good health and wellbeing.

Who we are

Mind in Berkshire works to support and represent people with mental health illnesses living across East Berkshire. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with National Mind we will not give up until everyone in our community gets the respect and help that they need.

Do you have the following key skills for this role?

· empathic and active listening skills

· experience in supporting people with their mental health and wellbeing

· strong networking and team skills

· good organisational and planning ability

· a positive approach towards finding solutions

These role provides a real opportunity to develop your skills in working with people, in the mental health charity sector.  You’ll be part of a supportive and dedicated multi-partnership team and have the opportunity to see your work bring about positive change.

As this role is based in the community with travel between several locations, you’ll need access to a vehicle for use during work hours. Alternative transport arrangements will be considered.

See job description for more details and a description of our benefits.

How to apply

Please send your CV and application form.

We will be assessing applications and interviewing on a rolling basis and we reserve the right to close the advert early if we fill the post. If you’re interested please apply early.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check. 

Are you considering entering a career in law, having a strong passion for social justice? We are recruiting a Legal Assistant to provide administrative and legal support to PILC’s Gypsy and Traveller Legal Advice project which aims to defend and promote the rights of gypsies and travellers to pursue a nomadic way of life. You will assist our Supervising Solicitor, an expert in gypsy and traveller law, who has represented this underprivileged community over the last 15 years. As well as working on client files, you will liaise with the Legal Aid Agency to ensure their cases receive public funding, making sure documentation is prepared for court hearings, and arranging for experts and other participants to take part in proceedings.  

Ideally you will be available to join us from the beginning of September to benefit from a full introduction by the incumbent.

Since becoming independent in 2019, PILC has gone from strength to strength by carefully expanding our strategic priorities and project areas. Our team is growing and currently made up of 17 staff working from our modern offices in Cambridge Heath, E2.

Women in Prison’s Advocates deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons, which focuses on early intervention, and holistic provision as part of a ‘whole system’ multi-agency response that looks to address the root causes of women’s offending.

The primary purpose of this role is to provide in-depth, ongoing support to a caseload of women who have been referred for support from Probation Services, in partnership with the Women’s Support Centre, Surrey.

1. Duties and Key Responsibilities

• Client Care

• Monitoring and Evaluation

• Communication

• Organisational Development

• Personal/Professional Development

2. General Responsibilities

Assistant Support and Outreach Worker (Roma Speaking)

Location: London
Department: Frontline London
Contract type: 1 Year Fixed Term Contract
Hours: 35
Salary: £23,933 per annum

Big Issue Changing Lives CIC is looking for an Support and Outreach Assistant to support the direct the direct delivery of services to individuals participating in Big Issue enterprises, including selling the Big Issue magazine.  The core of the role is facilitating access for members of our Roma Communities to the Hand Up Service and other local services, resources and networks required to address the barriers they are facing to moving forwards out of poverty. Where local services and resources are not available you will also support the Outreach Team with the delivery of information, guidance and some direct interventions, such as training sessions, directly.

This is self-starter role in which you’ll be responsible for connecting with potential service users within the Roma community, introducing the service to them, sharing information from our Hand Up plus services and supporting them to engage with the core Hand Up service. You’ll be working within a small team of Outreach workers and will work to maintain a set of Service Standards which help maintain the quality of the service nationally.

The role is highly flexible and no two days are the same. You’ll bring your own experience and knowledge to the role, as well as your ability to speak Romanian. We will support you to build on that through an ongoing training and development programme which aims to ensure all Hand Up Service Team members have up to date, relevant, knowledge in key areas including housing, benefits, debt, immigration and more. In the course of a day, you’ll usually be working with service users across multiple of these issues and supporting engagement with a wide range of external agencies such as health services, local authorities, charities and more, to get access to services for those you are supporting. 

Your main roles and responsibilities will be:

• Undertake phone and in person outreach to introduce the Hand Up service to Roma Big Issues vendors 
• Delivery of direct intervention to Roma vendors using guidance and resources provided 
• Join meetings with Roma Vendors and Outreach Workers to support with action planning and provision of support and guidance 
• Support with translation and interpretation within your local team to enable accessibility of the service for Roma vendors 
• Support the local Hand Up Service to build current knowledge of local and national agencies that can support Roma vendors 
• Support the organisation and delivery with Roma Vendors of 1-2-1 and group training sessions and drop-ins
• Ensure that your work meets service standards and targets and complete surveys with vendors as required
• Involving Roma service users in the service design and delivery as local and national opportunities arise 
• Adhere to all required policies and procedures including with regards to safeguarding, lone and safe working, case work management and expenses and finances
• Undertake any other duties as required by your manager (within reasonable expectations)

You need to be:

• Passionate about and committed to supporting those living in poverty 
• Confident communicator face to face and on the phone in both Romanian and English, with ability to convey information clearly
• Able to build rapport with diverse individuals from the Roma community
• Knowledge and understanding of the challenges and inequalities that individuals from the Roma community may face in the UK
• Excellent time management and very organised, with the ability to complete tasks by agreed deadlines 
• Good data entry skills
• Able to represent the organisation to other professionals and partner agencies 
• Able to work with individuals in both one to one and group formats 
• Able to follow guidelines and work within policies, seeking support from line manager as needed
• Willing to work in flexible locations including our community office, as well as visiting vendors at pitches and attending community meetings. This role is not suitable for home- based working.

Please use your cover letter to demonstrate how you meet each of the following requirements. We recommend addressing each requirement specifically within your application.  Voluntary experience and lived experience are welcome as evidence of your relevant experience, knowledge and skills, as well as any work experience. 

Salary and Benefits offered

• Salary of £23,933 per annum
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Please note that we reserve the right to review and amend our staff benefits and they do not form part of any  contract of employment

Workplace details

This role could be based at our Big Issue office in London, but you will be mostly be working out and about within the community.

Closing date - 16 June 2024. Please note that we may interview before the role is closed so please apply asap. 

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd and Big Issue Invest Ltd (our social investment arm). In addition, we also have our sister charity The Big Issue Foundation.

REF-214308

This is a newly created post in a growing, ambitious charity supporting Whittington Health NHS Trust.

The post holder will focus on building and stewarding relationships with our nearest and dearest in our north London community, including local businesses, schools, community groups, fundraising volunteers and event organisers and participants.

Community engagement and support is central to our ambitions as a charity. We're committed to making a tangible impact on the lives of our community, whether that be addressing health inequalities among local children, refurbishing wards within Whittington Hospital, or building gardens for the benefit of patients and staff.

The post holder will be expected to be collaborative and team-focused. They will also contribute to the growing reputation of the charity within the organisation. We're looking for someone who is articulate, a skilled relationship builder, demonstrates enthusiasm and passion, and operates in a professional, positive, confident and collaborative manner.

This is a full-time post, but we will explore the option of part-time work with candidates. The role will require flexibility - with the ability to attend and support events delivered by community fundraisers.

Please read the attached job description for more details. Applications are via the NHS recruitment portal - please follow the link to complete the online application form.

We're looking for a kind, compassionate and resilient Bank Support Worker to join our Young People service in Hounslow. No personal care or experience is required, just the right values.

£13.15 per hour, Zero Hour Contract.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description.