Courses volunteer volunteer roles in liverpool

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Fundrasing and partnership management
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2 hours per week is required. We are flexible and like to work around you.

Training

We provide accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 accredited courses should you want to study further.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

The Coroners' Courts Support Service (CCSS) is a registered Charity whose trained volunteers give emotional and practical support to bereaved families and other witnesses attending an inquest.

We need volunteers to provide emotional support and practical help to bereaved families, witnesses and others attending Inquests at Coroners' Court. Our volunteers at court also provide help and assistance to the Coroners' Officers, as and when required.

We are looking for reliable, supportive people with excellent communication skills. A mature and calm attitude is needed in order to be able to talk to people during a sometimes bewildering and emotional experience. Volunteers must be willing to undergo a period of observations and shadowing, as well as attend a 3 day training course. A minimum commitment of one day (9:00am - 5:00pm) per fortnight is asked for. Training and mentoring is provided and travel expenses to the court are reimbursed.

New volunteers should possess good communication and listening skills and the ability to empathise with people they support.

Do you want to see more happiness and kindness in the world? We’re looking for dynamic Volunteers to be part of creating exactly that!

About the Role:

Our volunteers bring people together for shared online learning experiences, based on positive psychology, that boost the wellbeing of everyone involved.

Our groups and courses can be run online or in-person in your local area.

- The amazing 6-week Happiness Habits Course is designed to be run by pairs of volunteers.  It features expert videos, science-backed exercises and the chance to form meaningful connections. Our course has been specially designed to gather the insights of the world's leading experts on six fundamental aspects of a happy and meaningful life: Gratitude, Self-Care, Relationships, Resilience, Kindness, and Meaning. It is a very impactful (many say life-changing) experience.

- Alternatively, you can get involved by supporting a Monthly Group, bringing like-minded people together to learn evidence-based tools for creating a happier and more meaningful life. Explore the monthly themes and encourage people to set personal actions towards happiness, that support both themselves and others.

Volunteering with Action for Happiness is a path of action that consistently feels like you are making a difference in the world. You don’t have to be an expert - or be happy all the time. If you are a warm and enthusiastic person that is more than enough to get started.

Why Volunteer with Us?

Do something that matters: spreading happiness and witnessing people transform for the better is a huge source of meaning.

Grow your skills: inspiring others, learning together and reinforcing your own happiness skills all contribute to personal growth.

Build community: meeting like-minded people, building lasting friendships and belonging to a global community contributing to a better future for all.

How do I know it’s right for me?

Try out free VOLUNTEER TRAINING via the Action For Happiness website and decide for yourself.

We've designed it especially to help you answer questions like this as it explains thoroughly what being a volunteer involves and helps you reflect on your readiness.

What is the time commitment?

You'll need to set aside a couple of hours for the training initially and a few more for planning your course or group and connecting with your co-volunteer. Then you'll need a couple of hours per session for facilitating (x6 weekly sessions for a course, or x1 session per month for a group). 

- Apply today! Together, we can inspire change that ripples out through people’s lives, communities and the world.
 

About YAUK

Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects
that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

Overview

We are looking to appoint a Senior Research Manager who is able to lead all our Initial Research function, this function is fulfilled by usually 4 teams all led by a Research Manager and Senior Researcher. Initial Research Teams follow an Initial Research framework which guides our research led approach. Suggestions for research topics are made at regular intervals and these teams carry that research out over the course of a few months. Once initial research has been carried out a report is created and this is referred for either long term research, policy work or a long term project. 

Responsibilities

• To support the overall management of the Research & Policy Department by leading the Initial Research function

• To guide and support more junior management to achieve success in their roles, directly managing up to 4 Research Managers 

• To have overall responsibility for all of our Initial Research work, usually overseeing approximately 4 short term research projects at any one time

• To engage with research ethics volunteers to ensure of ethical compliance

• To oversee and develop relevant procedure and process

• To align Initial Research Team Research Managers with the objectives and goals of the department 

• To provide support to Research Managers and Initial Research Teams, ensuring a good level of support is provided across each team

• To ensure of effective supervision of volunteers

​You will need

• Some experience in a management position 

• At least 2 years of operational research experience

• A postgraduate course of study, ideally at PhD level

• A good understanding of ethical compliance in research 

• Planning skills 

• Research report writing experience

• Ability to create and manage policy

Benefits

• This is a UK based 100% Fully remote and flexible role 

• Supportive Team and Management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights and interests and assist in promoting equality for all young people.

Do you have professional experience in coding and computing? Could you support young people in learning how to code? 

Are you passionate about equipping the next generation with the skills and strategies needed to succeed?

About us: GT Scholars is a social enterprise that tackles educational inequality by giving ambitious young people the support, skills and strategies they need to achieve their aspirations. 

We believe that all young people are gifted and talented, regardless of their background. We run a wide range of programmes that help young people achieve their academic and career aspirations, particularly those from less-privileged backgrounds.

What makes us different? There are many organisations that offer programmes to improve the life chances of young people. However, our programmes use a unique 3:1 model which means that we’re able to sustainably use our profits to provide additional places on our programmes, to young people from low-income homes. 

Our mission is to empower and develop the next generation of leaders and change-makers and we’re looking for workshop facilitators that are passionate about making a difference in young people’s lives!

Responsibilities: Facilitators are responsible for designing creative and interactive workshops for our young people, and delivering these workshops with our young people. We run some of our workshops online and other workshops are held in London. All workshops are held during the school holidays, in the evening and on weekends.

The workshop facilitator role is flexible and as part of your role, you may be involved in:

• Delivering and leading short workshops or courses, on behalf of GT Scholars (Online or offline)

• Designing engaging, interactive and educational workshops and short courses for young people and ensuring that the content is targeted to suit different abilities and capabilities

• Running your own bespoke workshops, eg. workshops in coding and technology

• Managing short activities and Q&A sessions during our workshops

• Working collaboratively with other event coordinators, volunteers, ambassadors, workshop facilitators and speakers at our events

• Following the agreed timings and content for workshops and courses

Person specification: 

As workshop facilitator, you will need to:

• Have passion, knowledge and experience in coding, computing and technology

• Have strong presentation skills

• Have strong communication skills

• Be personable and able to confidently communicate with people from a range of backgrounds and professions.

• Be passionate and committed to tackling educational inequality

• Be punctual and organised

Availability: Workshops will run during the day on school holiday dates, on Saturdays or in the evening (5pm-8pm).

Additional information: We will need to conduct reference checks and you will need an Enhanced DBS for this role as you will be working directly with children. We can process this for you or you may submit one if this is less than 2 years old.

Rate of pay: This is a self-employed role. You must be aged 18 or above. Facilitator sessions range from 2 to 6 hours. The rate of pay will vary based on the budget of the funder.

Our challenge

Brain tumours do not discriminate, and they do not respect boundaries. They can strike anyone, at any age. And they strike quickly. Being told you have a brain tumour diagnosis can be a very frightening and confusing time. At The Brain Tumour Charity, we aim to provide clear, relevant and supportive information to help people to better understand their situation and start to take control of it.

With your help, we want to:

• Increase our visibility – we want to help more people to find our website, following a brain tumour diagnosis.
• Provide high quality information – we want to answer the questions that our community has in a clear and compassionate way, as well as signposting them to resources and support
• Support our current website review process – we want to ensure that our information is up to date, accurate and trustworthy to enable our community to make informed decisions throughout their brain tumour journey

How can you help?

We’re looking for Website Volunteers to review and help improve our new and existing webpages. You’ll be given training in editing these, in order to:

• Improve the readability of our webpages
• Improve our Search Engine Optimisation (SEO), which impacts how easy our website is to find

What impact will you have?

Our website supported over 1.2 million people in 2024/2025 and we want even more people to be able to find us. By helping to improve our visibility, more people will be able to find us sooner after a brain tumour diagnosis and be able to access vital information, resources and support.

We’re looking for

You don’t have to have any experience in SEO or website editing for this role as full training will be provided. We’re looking for individuals with:

• Good written communication skills, including the ability to simplify language into lay friendly terms
• An interest in developing new skills and helping to improve our website information
• General IT skills and an ability to use their own laptop for this role 

The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.

What can you gain from volunteering?

• You’ll have the opportunity to utilise your existing written and IT skills, while developing and learning new skills in website editing and SEO
• You’ll join a friendly, passionate team and develop an understanding of how this team at The Charity operates
• The satisfaction of knowing that you’re making a valuable contribution to the lives of those affected by brain tumours

Time commitment

We ask volunteers to commit to around 3-4 hours each week for a period of at least 6 months. Once you’ve completed the required training, there are no restrictions on when you can do your volunteering – this can be done at a time that works for you, including evenings and weekends. 

Practical considerations

You will receive a full induction to The Brain Tumour Charity and any specific training for the role (Induction training will take place week commencing 15 December). You will receive ongoing direction from one of the team, who will be your key contact.

We carry out reference checks for all individuals who will be volunteering with us on a regular basis. Volunteers will be required to complete some internal data protection and disclosure documentation before commencing the role. Volunteers must be over 18.

We encourage volunteers to claim for any reasonable expenses that are incurred in the course of their volunteering with The Charity. If we receive a high volume of applications, we may close the role early, so we’d encourage you to apply at your earliest opportunity.

Need support with the application process?

We are committed to being inclusive and recognise that there may be a number of ways we could support you through the application process. If there’s any adjustments we can make to help you fully engage in the process, don’t hesitate to let us know by getting in touch with the Volunteering Team.

We are looking for up to ten UK university students to join our volunteer Student Ambassadors team and help Ygam achieve its social purpose by reaching out to students at university. This will be achieved by advising Ygam on the needs of students, supporting with content development, organising activities at your campus, and join us at events to raise awareness of gaming and gambling harms.

We are seeking individuals who are outgoing, with a confident personality. You will enjoy engaging with other students and be able to advise us on the experiences of students with regards to gaming and gambling.We’d love to hear from students with an interest in mental health, psychology, content development, and gaming. 

Location: Virtual / Remote

Usual commitment: One or two 3-hour shifts per month

About Abortion Talk’s Talkline

Abortion Talk is a small charity with a mission to destigmatise abortion, one conversation at a time. 

Our pro-choice, pro-voice Talkline launched in 2021 and is open four evenings a week between 7pm and 10pm. Run entirely by volunteers, it offers a safe, confidential space for people to share their experiences, ask questions, or find information about abortion care and related support services.

The Talkline is for anyone affected by abortion - those who’ve had one, are considering one, have supported someone else or work in abortion care.

By joining our volunteer team, you’ll be a part of a growing network of people working to end abortion stigma through compassion and conversation. You’ll build your confidence in active listening and learn how to support people with respect and empathy. You’ll also gain insight into how abortion care works in the UK, how to access services and how to navigate challenging or emotional conversations with sensitivity. 

Most importantly you’ll be helping to make sure no one feels alone when talking about their abortion. 

In spring of 2025 we introduced our webchat alongside our telephone line, for people who would like support but are unable or don’t want to communicate by phone. Volunteers will have the option to provide support via the phone, webchat or both. 

What being a Talkline Volunteer involves

• Offering support and information in a non-judgemental, non-directive and destigmatising way to people who have abortion experiences, over the phone or via webchat.

• Developing an awareness of abortion care pathways that a caller may have experienced or may be seeking. This includes developing knowledge of how abortion services are delivered and accessed.

• Using our Talkline manual and website to signpost to services that can support people with their individual needs. 

• Recording anonymised, general information about calls on our call log database.

• Attending supervision meetings and Talkline Volunteer training/meetings (online virtual meetings) when needed. 

• Keeping up to date with Abortion Talk news and our work. We have a volunteer WhatsApp group where we share news and updates and support each other.

We’re looking for people who:

• Share our commitment to pro-choice, inclusive approaches to abortion

• Can listen with compassion, and without judgement

• Confident using an internet connected computer, including email, google drive, telephone call and/or webchat apps and scheduling apps such as Doodle. 

• Willingness to follow our training, guidance, manuals, and policies.

• The ability to keep personal and confidential data safe.

• Can commit to one or two shifts a month.

• Can offer a quiet, confidential space to take calls or chats.

Previous experience on a helpline or in abortion-related work is welcome but not essential as we’ll give you all the training you need. 

We particularly encourage applications from volunteers across the UK and from men, as a small but growing number of callers are men seeking support.

Training & Time Commitment 

We’re passionate about training our volunteers in essential skills that enable them to handle challenging calls with ease. Due to the nature of this opportunity, we’re looking for people who can commit to all 3 days of the mandatory Talkline training. 

Training will be three half-day sessions (9.30am – 2pm) on consecutive Saturdays and will take place over Zoom. You will need to be available on each of the following dates:

• 10th January 2026

• 17th January 2026

• 24th January 2026

If you don’t already have Safeguarding training - don’t worry, we will provide this too. 

Once trained you will have access to your Welcome Pack, Talkline Manual and our diverse community of volunteers 

We also invite all volunteers to attend at least one “Talkshop” each year as part of their commitment, which is a friendly online space to debrief, share experiences, and learn together.

Volunteering with Us:

Volunteers are at the heart of what we do. You are the voice, the listener, and the bridge between stigma and understanding. We’ll endeavor to make sure your experience with us is rewarding, supported, and flexible to your life and needs. We’re happy to offer volunteering experience from the comfort of your own home, with transferable skills and development opportunities along the way for those interested. 

The Benefits of Volunteering With Us

• Linkedin endorsements

• Inclusive and affirming space

• Transferable skills and training

• Reference letters after a minimum period

• Volunteer of the month award

• Certificates of completion 

• Working from the comfort of your home

• Networking opportunities

• Volunteering to employment pathways 

• Shared resource hub

• Additional opportunities in the abortion care space

• Ongoing learning opportunities

• Community building with likeminded volunteers

• Virtual social events

• Regular debrief sessions

Volunteer Experience:

“ I can't tell you how much I have enjoyed the training process. Going into it I was really nervous and quite unsure about what it would involve. Three four-hour sessions seemed quite a daunting prospect! But from the very first session, you made me feel so at ease and the group felt like such a friendly, kind, supportive environment - it really felt like spending Saturday mornings with a new group of friends! The training was so informative and I feel like I have learned so much. Of course, the main benefit will be being able to bring all these new skills into my work with Abortion Talk; but I also feel like the work we have done together has made me a better colleague, sister and friend. It was really quite a transformative experience for me.” 

How to Apply

Check out the application pack attached to this job posting for more information.

We won’t ask for references until you have successfully completed the training. Not every candidate will make it through each stage of recruitment into our program. 

Deadline: 9am 5th December 2025

Our amazing team of vibrant & diverse volunteers helps us run over 500 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!

Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.

You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you

Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

What you will be doing

• Work on the till processing sales and returns
• Prepare stock, including sorting, steaming and pricing
• Create stylish window displays
• Replenish stock on the shop floor
• Stock-take and other administrative tasks

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Flexible and willing to do a variety of the shop tasks

What's in it for you

• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Location:

18B Church Street, Runcorn, WA7 1LR, United Kingdom

Minimum age: 14 years

Please note: we only accept applications from those residing in the UK

Our amazing team of vibrant & diverse volunteers helps us run over 500 shops. Our stores sell lots of great donated & new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

Our retail stores are the face of our charity on the high-street and in local communities. We have loads of amazing stock donated to us every week, and this all needs to be sorted, tagged and put on the shop-floor for sale!

Making sure our shops look fantastic is another task you can get involved with. You may also be required to help out on the till too, but we will show you how that works during your time volunteering with us. We value the contribution of everyone who supports Barnardo’s.

You will be a friendly face of Barnardo’s by volunteering in one of our shops. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Why we want you

Our amazing team of vibrant & diverse volunteers helps us run over 700 stores. Our stores sell lots of great donated and new goods to help raise vital funds to make a real difference to disadvantaged children, young people and families across the UK.

What you will be doing

• Work on the till processing sales and returns
• Prepare stock, including sorting, steaming and pricing
• Create stylish window displays
• Replenish stock on the shop floor
• Stock-take and other administrative tasks

The skills you need

• Friendly and helpful
• Happy to be part of an amazing team of staff and volunteers
• Enthusiastic about the work of Barnardo’s
• Flexible and willing to do a variety of the shop tasks

What's in it for you

• Have fun and meet new people
• Develop skills for your CV including confidence, teamwork and problem solving
• Make a difference to the lives of children, young people and their families
• Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
• Full training and experience of working in retail as a volunteer

Location:

Unit 2C, Hunts Cross Retail Park, Liverpool, Merseyside, L24 9WA, United Kingdom

Minimum age: 14 years

Please note: we only accept applications from those residing in the UK

Would you like to become an Ambassador for knus? We've introduced our new arm-chairing volunteer position.

If you're interested arm-chair volunteering (our most flexible, low commitment role) and applying to volunteer at knus, simply read through the information on this page and apply.

• Are you over 18 and living in the UK? You must be over the 18 years of age and live permanently in the UK.
• Do you have a mobile phone or laptop? You can do this role whether you are, whether it be on a sofa or on a plane.
• How much time can you give? As much as you want to do. We are flexible and like to work around you.
• Do you like to learn? We provide training for all volunteers that join us. You'll have access to our courses to help you advance your knowledge and certificates to add to your CV.

How does it work?

In 2025 we launched our arm chair volunteering initiative to help us spread the word about our service and to give people the opportunity to take part in surveys and projects to help us deliver the best mental health support to the UK public.

We'd like to embrace what you love doing, whether that be sharing on socials, proof reading, surveys, sharing experiences or getting involved in our fabulous projects.

Important information:

In order to volunteer for knus as an ambassador, you will need to complete a brief application form and a ID check. A DBS is not required for this role, however, if you wish to progress to another role you may need a disclosure. We do this to ensure of service remains a safe place to volunteer for all. Please do not worry about this, we will help you as much as we can.

Training is provided by us and our training partners. You will be required to attend this training using online conferencing software such as zoom or teams.

Are you a dedicated professional with a passion for community engagement and urban planning? Perhaps you have recently retired and would like to help the next generation of planners to gain some experience?

Planning Aid for London is seeking dynamic individuals to join us as a Lead Volunteer Caseworkers. This role is a great opportunity for experienced town planners to help communities to shape the future of London's neighbourhoods and contribute to positive community development.

What We're Looking For:

We are seeking experienced and motivated individuals with at least 5 years experience in:

• Urban planning
•  Development management
• Planning policy
• Planning enforcement 
• Planning applications (understanding the terminology, responding to planning applications)
• Navigating planning committee meetings

If you have proven leadership skills, excellent communication skills and a commitment to empowering communities, we want to hear from you!

Diversity Statement

Planning Aid for London's main aim is to help support greater diversity and inclusion for residents as part of the planning system. We work to empower people to have real influence over decisions about their environment and communities and welcome opportunities from anyone who would like to help us to achieve that.

Planning Aid for London is aware that discrimination based on sex, race, ability, sexuality, class, gender, religion, age, maternity, parenthood or other characteristics can be consciously or subconsciously replicated in its undertakings and will eliminate any form of discrimination in its activities. To achieve this Planning Aid for London regularly reviews and monitors their work and practises.

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.