Crisis activity centre manager jobs in Edinburgh

Support Line Safeguarding & Quality Assurance Coordinator

Rape Crisis England & Wales

Remote

£35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution

Part-time (30 hours per week (part time))

Permanent

Social Welfare

Save Saved

Job description

30 hours/week (0.8FTE)
£35,000p.a. pro rata (actual salary £28,378.38) plus 6% pension contribution
Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a thoughtful and committed *professional who can combine strong safeguarding knowledge with a collaborative approach to quality assurance and service improvement.

Job Summary

The Support Line Safeguarding & Quality Assurance Coordinator is responsible for the day-to-day quality control, safeguarding oversight, and assurance of the 24/7 Support Line. Acting as the Designated Safeguarding Officer (DSO) for the service, the postholder will provide oversight and assurance of safeguarding practices, complaints, and quality issues are managed appropriately, consistently, and in line with organisational policies, procedures and statutory requirements.

The role is responsible for coordinating and delivering a proactive quality assurance programme that assesses practice, monitors compliance with policies and procedures, identifies areas for learning and development, and supports continuous service improvement. Through audits, case reviews, and quality monitoring activities, the postholder will identify themes, risks, and opportunities to strengthen practice and improve service delivery.

The Support Line Safeguarding & Quality Assurance Coordinator will be experienced in customer service, safeguarding, and quality assurance, including responding to complaints and concerns, with the ability to communicate appropriately and sensitively with a range of stakeholders, including complainants, survivors, delivery partners, and colleagues. They will have a strong understanding of sexual violence, safeguarding responsibilities, and the wide-ranging impacts on survivors and those supporting them.

*This role is restricted to applicants who are female. This is a Genuine Occupational Requirement (GOR) in accordance with Schedule 9, Part 1 of the Equality Act 2010.

Due to the nature of the role, the post holder will be required to provide direct support to women and children who have experienced sexual violence and abuse. The role involves working in women-only spaces and delivering trauma-informed services where privacy, dignity, and the ability to build trust with service users are essential.

We consider that being female is an occupational requirement for this role, and that applying this requirement is a proportionate means of achieving a legitimate aim, namely the provision of safe, appropriate, and effective support services to survivors.

This requirement has been carefully considered in line with equality legislation and is applied only where it is necessary for the effective delivery of the service.

Key Responsibilities

Safeguarding and Quality Assurance

Act as the Designated Safeguarding Lead (DSL) for the national 24/7 Support Line, providing safeguarding oversight, guidance, and decision-making across all delivery partners.
Lead and coordinate safeguarding and quality assurance activity across partner organisations to ensure services are delivered safely, consistently, and in line with organisational standards, contractual requirements, legislation, and best practice.
Identify, assess, manage, and appropriately escalate safeguarding concerns relating to adults and children, ensuring concerns are recorded and responded to in accordance with safeguarding procedures and statutory guidance.
Oversee and undertake safeguarding audits, case reviews, complaint investigations, and quality assurance activities to monitor compliance and identify areas for improvement.
Monitor safeguarding, complaints, and quality assurance trends across the service, identifying themes, risks, learning opportunities, and recommendations for continuous improvement.
Ensure safeguarding records, referrals, investigations, and quality assurance documentation are maintained accurately, confidentially, and in line with data protection and information governance requirements.
Develop and maintain effective working relationships with delivery partners, commissioners, safeguarding agencies, and other stakeholders to support collaborative service delivery and safeguarding responses.
Contribute to the development and delivery of safeguarding and quality assurance training, guidance, and resources, working in partnership with 24/7 Support Line Managers to promote a culture of accountability, continuous learning, reflective practice, and ongoing service improvement.

Complaints, Feedback and Quality Control

Act as the first point of contact for complaints relating to the 24/7 Support Line, ensuring responses are managed sensitively, appropriately, and within agreed timescales.
Investigate complaints and service concerns in collaboration with delivery partners, establishing findings and making recommendations for resolution and service improvement.
Maintain accurate and up-to-date records of complaints, feedback, investigations, outcomes, and actions taken.
Work with delivery partners to ensure consistent collection and review of service user feedback across the Support Line.
Analyse concerns, risks, themes, and patterns identified through complaints, feedback, safeguarding activity, and quality assurance processes, taking responsibility for driving improvements, promoting learning, and working collaboratively with Support Line Managers to strengthen practice and enhance service quality.
Coordinate and oversee Quality assurance activities, including call and chat monitoring, case reviews, and feedback processes, ensuring consistent application across all partners.

Data, Reporting and Insight

Work collaboratively with the Data and Impact Coordinator to review and analyse service data, outcomes, complaints, safeguarding concerns, and quality assurance findings.
Produce reports, summaries, and actionable insights for the Support Line Operations Manager, commissioners, or funders as required.
Identify trends, recurring themes, and development needs across the partnership, supporting improvements to training, guidance, policies, and operational practice.
Support the monitoring of service quality, safeguarding performance, and compliance against agreed standards and contractual requirements.

Service Improvement

Ensure learning from safeguarding activity, complaints, feedback, and quality assurance informs continuous service improvement and operational development.
Work collaboratively with colleagues and delivery partners on service improvement initiatives, including accessibility, consistency, and service user experience.
Contribute to the development of processes and systems that strengthen quality, safeguarding practice, and partnership working across the national Support Line.

Synergy with the wider work of RCEW

Participate in team meetings, cross-organisational projects, and wider organisational activities as required.
Maintain effective communication and collaborative working relationships with colleagues across the organisation and partner network.
Keep up to date with relevant legislation, safeguarding guidance, sector developments, and wider organisational priorities relevant to the role.

This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. We ask all employees to uphold our organisational values, support our mission and purpose, and to maintain respectful and collaborative relationships with colleagues at all levels of the organisation.

Person Specification*

Experience of working to improve support services, ideally within a quality assurance, safeguarding, customer service, helpline, or support service environment.
Experience acting as a Designated Safeguarding Officer (DSO), safeguarding lead, or in a similar role with responsibility for safeguarding oversight and decision-making, or a willingness to undertake relevant DSO training.
Experience of handling complaints, concerns, or service issues effectively and sensitively.
Excellent knowledge of safeguarding practice, including the ability to recognise, assess, and respond appropriately to a range of safeguarding concerns relating to adults and children.
Experience using data, feedback, and performance information to identify trends, monitor service quality, support decision-making, and drive continuous improvement.
Experience of assessing practice, identifying learning opportunities, and supporting service and practice development.
Strong understanding of how helpline or support services operate, including service user needs, operational challenges, and quality standards for call and chat handling.
Knowledge of best practice in complaints handling, safeguarding, quality assurance, and continuous improvement.
Awareness of accessibility requirements and inclusive practice, with the ability to support services that are accessible to diverse user groups.
Strong customer service skills, with the ability to communicate sensitively, professionally, and appropriately with complainants, survivors, colleagues, and stakeholders.
Strong analytical and problem-solving skills, with the ability to investigate concerns, assess information objectively, identify themes and trends, and make clear recommendations.
Good organisational and time management skills, with the ability to manage competing priorities and maintain accurate records.
Experience of coordinating quality assurance activities, audits, service reviews, or improvement initiatives.
Experience working within the sexual violence, violence against women and girls (VAWG), safeguarding, or wider support sector.
Experience of working with multiple partner organisations or external stakeholders.
Knowledge of trauma-informed practice and survivor-centred approaches.

Personal Attributes

A passion for making a difference and for delivering high quality support services for survivors of sexual violence.
Able to think critically and assess information objectively.
Able to see the big picture, to see the connections between complaints, feedback and QA insights and how the service is delivered.

Success in the role of Support Line Safeguarding & Quality Assurance Coordinator is determined by the ability to work collaboratively with delivery partners and stakeholders to ensure safe, high-quality, and consistent service delivery across the national 24/7 Support Line. The role will ensure that safeguarding, complaints, feedback, and quality assurance activity informs continuous improvement and supports positive outcomes for service users. Key measures of success include:

Complaints, safeguarding concerns, and quality issues are managed effectively, appropriately, and within agreed timescales and organisational procedures.
Quality assurance and safeguarding oversight processes are implemented consistently across all delivery partners.
Feedback collection and engagement processes remain effective, with feedback collection rates maintained above agreed targets.
Trends, risks, learning, and insights from safeguarding, complaints, feedback, and quality assurance activity are regularly analysed and used to inform service improvement and operational practice.
Regular, accurate, and data-informed reports are provided to the Support Line Operations Manager or funders as required.
Positive working relationships are maintained with delivery partners, colleagues, and external stakeholders to support safe and effective service delivery.

How to Apply

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.

Organisation

Rape Crisis England & Wales View profile

Registered Charity

11 - 20

View profile

Posted on: 17 June 2026

Closing date: 30 June 2026 at 09:53

Tags: Helpline, Safeguarding

The client requests no contact from agencies or media sales.

Save Saved

Does something look incorrect in this job listing?

Media and PR Manager

Charity People

Remote

£40,000 to £45,000 per annum

Full-time

Permanent

Animal

Save Saved

Job description

Charity People is delighted to be partnering with Animal Free Research UK to recruit the organisation's first full time Media and PR Manager.

About Animal Free Research UK
Animal Free Research UK is a UK charity working to replace the use of animals in medical research. It funds and supports pioneering, human-relevant science such as advanced lab models, data science and other non-animal research methods that aim to deliver better treatments for diseases faster.
Alongside its grant-making work, the organisation actively champions and accelerates the transition to animal-free research by collaborating with scientists, building centres of excellence, and promoting innovation across the life sciences sector.
It also undertakes advocacy, campaigning and policy work; influencing government and public debate to drive legislative and systemic change towards ending animal testing in the UK.
An amazing organisation doing so much incredible work, Animal Free Research UK combines research funding, sector leadership and public affairs activity to create a future where medical research is both effective for humans and free from animal use.

Media and PR Manager
Contract: Permanent, full time position
Salary: £40,000 to £45,000 per annum
Location: Animal Free Research UK is a fully remote organisation, and this is therefore a predominantly home based role. The postholder will be required to travel within the UK around 10 to 12 times per year for team get togethers or events and meetings. Travel will be paid by the organisation when required
Closing date for applications: 9am on Friday 26th June
Interviews: first round interviews will be held on the 7th and 8th July, with second round planned for 14th July

About the role
This is a truly exciting opportunity for a talented media and PR professional to really be creative in a brand new role for an organisation which has made some fantastic inroads into the influencer and media spaces over the past 18 months.
Building on a solid foundation you will be responsible for elevating the organisation's public profile and driving engagement with core media and influencer audiences at a pivotal moment for the organisation.
Delivering influencer and media work that supports across celebrity engagement and fundraising, public affairs advocacy, as well as the organisation's new Centre for Human Specific Research, yours will be a core role within the team.

Key responsibilities within the role will be as follows:

Develop and implement integrated PR campaigns that support the charity's public affairs work, the Centre for Human Specific Research, and wider initiatives
Create persuasive PR materials, including press releases, op-eds, spokespeople briefings, comment pieces, and digital content
Identify newsworthy stories related to campaign milestones, scientific breakthroughs, policy announcements, and funded research
Maintain and grow relationships with journalists, broadcasters, sector media, influencers, and celebrity supporters to secure sustained, high-quality coverage
Draft, place, and pitch press releases, letters to editors, feature articles, and broadcast opportunities aligned with brand guidelines and with appropriate organisational sign-off.
Act as first point of contact for media enquiries, managing proactive and reactive press activity
Track media coverage, sentiment, and reach, using analytics to refine strategy and maximise impact.
Build on the charity's success with celebrity supporters and social media campaigns to increase visibility, engagement, and fundraising impact
Develop and launch a Celebrity Ambassador Scheme, identifying, onboarding, and supporting high-profile advocates
Plan and deliver PR events, photo opportunities, digital campaigns, and celebrity-led activations that amplify awareness, engagement, and fundraising outcomes
Collaborate closely with the digital team to align PR campaigns with social media strategy, amplifying reach through Facebook, Instagram, LinkedIn, and other platforms
Track and report on the impact of social media and celebrity-led initiatives, using insights to optimise campaigns and inform future strategy
Support crisis and risk communications planning, ensuring consistent, credible responses on sensitive or complex issues.
Monitor, evaluate and regularly report on the effectiveness of PR output for senior colleagues, identifying recommendations for continual improvement
Contribute to ongoing reviews and evaluation of whether Animal Free Research UK is reaching the right audiences and is achieving its communications goals Measure

We'd love to hear from individuals with the following core skills and experience:

Educated to degree level or equivalent through experience
PR and/or media trained with a professional qualification or equivalent through experience
Demonstrable success in securing high-impact media coverage in national, broadcast, and digital media
Proven experience building and maintaining relationships with journalists, influencers, and high-profile supporters
Strong copywriting and editing skills tailored to diverse audiences
Experience managing a media desk, including proactive and reactive work
Ability to interpret complex scientific or policy content and communicate it clearly and compellingly
Influential communicator with strong interpersonal skills, confidence in public engagement and stakeholder management
Familiarity with media monitoring and CRM tools
Deep commitment to animal protection, scientific integrity, and the strategic goals of Animal Free Research UK
Strategic thinker who can act tactically, manage multiple priorities, and work under tight deadlines
Flexible and resilient approach to work, with willingness to travel and work out-of-hours as needed

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached by 'Apply Now' button.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Organisation

Charity People View profile

Recruitment Agency

View profile

Posted on: 16 June 2026

Closing date: 26 June 2026 at 09:00

Job ref: 112776

Tags: Communications, Public Relations

Save Saved

Does something look incorrect in this job listing?

Digital Marketing Manager (Mat Cover)

Cool Earth

Remote

£40,000 per year

Full-time

Temporary (12 months)

Environment

Actively Interviewing

Save Saved

Job description

About the role

Are you ready to use your marketing expertise to back Indigenous people and protect the world’s rainforests?

As our Digital Marketing Manager, you won’t just be managing channels; you’ll be the voice for Indigenous and local communities on the front lines of the climate crisis.

We are looking for a creative powerhouse to lead our digital and press presence, turning complex climate issues into compelling stories that inspire action. This is your chance to shape how the world sees rainforest conservation and drive the engagement we need to meet our most ambitious goals yet.

About Cool Earth

Cool Earth is a climate charity that protects the rainforest by supporting the people who live there. We have been working alongside local and Indigenous rainforest communities for over 15 years in the three largest and most important rainforests in the world, the Amazon, The Congo Rainforest and the Papua New Guinea Rainforest. Indigenous and local communities have been protecting the rainforest for thousands of years, but unfortunately are now facing a humanitarian crisis, lacking necessities like safe drinking water, infrastructure, healthcare, and stable incomes.

This makes rainforest communities vulnerable to exploitation by illegal loggers and extractive industries, who pressure them to sell their land. Once these industries take over, Indigenous peoples are displaced, losing their ancestral homes, culture, and traditional ways of life, and the rainforest is destroyed. Without these forests to regulate the earth’s temperature the climate crisis will only worsen. So what do we do to help?

By working in collaboration with these communities we help support their livelihoods, improve health, sanitation and education and provide tech to help monitor their rainforest. Our main programme involves giving direct unconditional cash to rainforest communities so that they can decide how best to use it in order to improve their quality of life. Rainforest communities can only defend their land from illegal loggers and greedy land grabbers when they themselves are resilient and strong. We help them get to that point.

What you’ll be doing

Strategic leadership and impact: we have the digital strategy, now we need someone exceptional to deliver it and keep us on our upwards trajectory.

You’ll lead the charge across our website, social media and email to skyrocket our visibility and engagement. By managing our talented Digital Officer, you’ll ensure every campaign isn't just seen, but drives action. Helping to deliver the KPIs that will define our success through 2026 and 2027.

Social Media and storytelling: in collaboration with our in-country coordinators, you’ll turn raw, frontline stories from people who live in the rainforest, and experts across the team into compelling, high-quality content. You’ll also help us develop key individuals to become the face of Cool Earth’s social. You’ll oversee our organic and paid social strategies (awareness and lead gen), working with our agency partners to ensure every post and every ad isn't just noise, but a meaningful step toward increased engagement and donor conversion.

Digital innovation and website excellence: you will champion our digital home, working with our web agency to deliver a seamless, high-performing website experience. From SEO housekeeping to major content overhauls for AEO and GEO visibility, you’ll ensure our site is more than just a resource, it’s an accessible, optimised journey that captures the imagination of every visitor and converts visitors into supporters and/or donors.

PR and influence: You’ll amplify our press work to help break through the noise. By nurturing relationships with our ambassadors and seeking out global influencers, you will secure the kind of content that puts Cool Earth at the center of the climate conversation.

Movement building via email: you’ll lead our email marketing strategy, working with our fundraising team to email supporters weekly with impact, stories from the forest, quizzes and more. You’ll use DotDigital and Salesforce to build deep, automated journeys for new supporters. By working with our CRM lead, you’ll ensure our donors receive the right message at the right time, turning one-time supporters into lifelong advocates for the rainforest.

Data-Driven Growth: You’ll constantly monitor performance and review the data, providing the Head of Marketing and Communications with the insights needed so we can keep pivoting and growing.

You’ll be proactive, testing, optimising, and implementing agency recommendations to ensure our supporter base is constantly expanding and our conversion rates are always climbing.

Who you are

You’re a strategic storyteller: You have a proven track record of building high-impact PR and marketing strategies that don't just reach people, they move them.

A digital native: You live and breathe social trends and AI capabilities, knowing exactly how to optimise content for engagement and conversion across every platform.

A natural leader: You thrive on coaching and inspiring teams, whether they are Digital Officers in the UK or content coordinators across the globe.

Data-driven and creative: You can dive into Google Analytics or CRM data to find insights, then use your imagination to turn those numbers and our exceptional content into a winning campaign.

Relationship builder: You’re as comfortable negotiating with a national journalist as you are collaborating with our advocacy and programmes teams.

Mission-aligned: You have a genuine, deep-rooted commitment to environmental justice and the humanitarian principles that define Cool Earth.

Desirable skills & abilities

AEO/GEO understanding
Experience in the environmental or social justice sector
Experience in international fundraising and marketing
Fluent in written and spoken Spanish

Equal Opportunities

At Cool Earth we are committed to equal opportunity and celebrate the unique backgrounds, identities, and experiences of all applicants and employees.

We don't discriminate based on factors like gender, race, age, physical abilities, religion, or sexual orientation.

Our application process is designed to be accessible and inclusive, and we value your contributions regardless of these characteristics.

Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. We encourage you to apply even if you feel that you do not meet all of the above requirements.

Safeguarding

Cool Earth is dedicated to strengthening the rights and resilience of Indigenous Peoples and Local Communities (IPLCs) living in rainforests. Cool Earth believes that a child, young person, or adult should never experience abuse of any kind. Protecting their safety and their freedom is integral to our work and our values.

Cool Earth is committed to keeping the IPLCs we work and engage with safe from any harm that could be caused by coming into contact with our organisation. This includes potential harm arising from the conduct and behaviour of staff, partners, or affiliates of Cool Earth, or the design and implementation of our programmes and activities.

We maintain a strict zero-tolerance approach towards any attitudes, behaviours or actions that put others at risk of harm.

Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks as per the Misconduct Disclosure Scheme. For more information see our Job Applicant Privacy Notice.

Organisation