Crisis manager jobs

You’ll play a central role in welcoming new families, assessing their needs, and providing tailored support through peer groups, events, and one-to-one engagement. This includes planning and delivering seasonal events on site or at local hubs, coordinating volunteer support, and occasionally visiting hospitals or homes during times of crisis. Your work will help families feel connected, supported, and empowered.  
  
This role includes participation in a 7 day a week rota, typically covering Saturday/Sunday at The Bluebells, evening and after-school activities.  

The position is primarily part-time, based on a 3-day work week (22.5 hours). Participation in weekend and evening activities (approximately once per month each) is expected, Time Off In Lieu (TOIL) will be provided to ensure compliance with contracted hours. 

Key Responsibilities  

Family Registration & Support  

• Completing registration and initial needs assessments for new families.  

• Assessing existing families’ needs when there is a change in circumstances.  

• Develop and deliver personalised support plans when needed, including form filling and referrals to local services.  

• Monitor progress and adjust support as needed.  

• Be a key point of contact for families on the SAT caseload providing support during the child’s illness and in bereavement.  

Peer Support & Community Engagement  

• Plan, organise, and lead peer support groups for supported children, parents, and siblings at The Bluebells and in local community hubs.  

• Foster peer-to-peer connections and create inclusive, supportive environments.  

• Support and attend after-school and evening activities as needed.  

• Participate and collaborate in annual and seasonal events.  

• Participate in a staff rota to cover 5 annual sleepover for siblings and supported children.

Crisis & Outreach Support  

• Conduct hospital or home visits at times of crisis.   

• Ensure safeguarding policies are followed at all times.  

Collaboration & Communication  

• Effectively and sensitively communicate with children, young people and their families  

• Liaise with professionals and other local partners as required.  

• Work closely with internal teams, including fundraising, to support case studies and funding bids.  

• Ensure all activities align with Trust policies and procedures.  

Supervision and professional development  

• Participate in supervision and staff debriefs.  

• Complete all required mandatory and statutory training.  

• Develop own knowledge and reflect on practice .  

• Participate in annual appraisal.  

Volunteer Supervision  

• Manage family support volunteers, delegating specific tasks such as emotional support calls or practical help as required.  

• Provide training, supervision, and ongoing support to ensure volunteers feel valued and effective – training will be provided.

Person Specification  

Essential  

• Experience working with children and families in a support or outreach role.  

• Strong interpersonal skills with the ability to build trust and rapport quickly.  

• Excellent communication, organisation, and record-keeping skills.  

• Ability to manage a caseload and prioritise effectively.  

• Proficiency in Microsoft Office and digital communication tools.  

• Comfortable working in emotionally sensitive environments.  

Desirable  

• Experience supporting families through grief, loss, or bereavement.  

• Event planning or group facilitation experience.  

• Knowledge of local community services and support networks.  

• Experience of managing volunteers. 

General  

• Be aware of and comply with all relevant policies and procedures  

• Can work autonomously and with a team  

• Comply with all areas of health and safety  

• Work within the purpose and aims of the charity  

• A car driver  

• Competent IT  

• Ensure confidentiality  

• Be an ambassador for the charity  

Job Purpose:  To coordinate and deliver an exciting range of Short Breaks activity clubs for children.

Salary: £29,974 - £34,278

Hours of work:35

Working Pattern: Term time hours: Tuesday/Wednesday – Saturday/Sunday 09:00 – 17:00 on a rota basis with one weekend day each week (max 35 weeks)

School holidays hours: Monday – Friday 09:00 – 17:00 (min 17 weeks)

Employment type: full-time

Contract Type: Permanent

Location:  YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA  Reigate

Annual leave:Starting allowance - 25 days plus Bank Holidays.  Please note that school holidays are key delivery periods and annual leave is not usually agreed during these periods.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Wednesday 6th August 2025

Interviews to be held: Week commencing 11th August 2025(s)

Proposed Start Date: ASAP

Main Responsibilities:

• Plan and deliver a structured programme of enjoyable, recreational, high-quality activities to meet the needs of children and young people with additional needs and disabilities who attend Short Breaks clubs.
• To coordinate and take responsibility for the planning, allocation of places, and sufficient staffing to ensure safe delivery of Short Breaks clubs.
• To assist in the recruitment, training and ongoing development of the Disability staff team.
• Leadership and Line Management of a team of Play/Youth Workers and volunteers.
• Have responsibility for processing new referrals, initial assessments, individual care plans and any associated risk assessments or specialist plans to ensure we meet individual needs.
• To be the lead practitioner providing the staff team with advice, coaching and on-site management of club structure.
• To develop strategies and behavioural support plans for young people attending activities and access YMCA Disability Services.
• To be aware of Ofsted requirements and ensure Short Breaks clubs for children are compliant, with ongoing monitoring.
• Maintain and monitor agreed attendance levels and activity budget.
• To promote clubs and share stories via social media. Manage cohort numbers and waiting lists efficiently.  
• Lead in Administering medication, PEG feeds and undertaking movement and handling for children and young people with complex health needs. Undergo relevant training and transfer this knowledge onto the staff team.
• Work closely with individual children and young people and their families to identify a range of social, recreational and leisure activities to meet the needs of young people and children.
• Ensure that all young people are made to feel valued and enabled to develop and improve self-esteem, life skills, self-confidence and positive experiences
• To gain young people’s feedback, capturing their voice in shaping and evaluating future club sessions.
• Work closely as part of the delivery team, initiate programmed activities, alongside additional opportunities locally.
• To be responsible for the Health and Safety of children, young people and staff, above all, ensuring that Safeguarding Children and Safeguarding Adults at Risk policies are adhered to.
• Managing the venue, ensuring all risk assessments are completed in line with our policies to ensure the environment is safe, secure and suitable for staff, CYP and our service delivery.
• Provide information, guidance and advice for parent/carers about local services for young people and families.
• Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.
• To provide operational Coordinator or Leader cover for other Disability Services or locations as required.
• Design and deliver training sessions to CYP staff.
• To undertake the role of Duty Officer at the Sovereign Centre, at times to be agreed with Disability Services Manager.
• Undertake any other duties and responsibilities reasonably requested by the Disability Services ManagerTop of Form.

About the role

Whether you're looking for an interim opportunity or a permanent role, we’re interested in hearing from experienced professionals who can hit the ground running and make an immediate impact.

This is an inspiring role for someone who wants to contribute to our success by providing strategic leadership and direction to the fundraising and communications functions supporting the Dementia Adventure business plan and charitable mission and objectives.

Managing a team of five across fundraising, communications, special projects and data management, the successful applicant will lead the development of partnerships and campaigns to raise funds for Dementia Adventure’s unique work to support people with dementia and their carers to have a more active and fulfilled life by getting outdoors and experiencing the benefits of nature. 

You will provide strategic leadership and direction for income generation through various fundraising disciplines and joint fundraising partnerships, ensuring the charity's diversification of funding and financial sustainability. Funding sources include major grantmakers, trusts and foundations, corporate partnerships, challenge events, and an individual giving campaign.

Hand in hand with leading fundraising, you will oversee the Communications team, supporting, developing and monitoring the communications strategy, associated budget, resources, systems, processes and operations. This will involve overseeing and directing a communications plan that promotes the work of Dementia Adventure to a broad range of audiences through various channels and campaigns, while also increasing online and social media presence.

Ideally, we would like the successful applicant to be able to come to the office in Essex at least once a week.

About you
We are looking for someone to join the charity’s Senior Leadership Team who will bring experience from their past successes and provide inspirational strategic leadership and direction to the fundraising and communications functions in support of the Dementia Adventure business plan, charitable mission and objectives. The successful applicant will have a strong, successful track record of fundraising and/or other forms of income generation in the charity sector, including management, with proven experience in meeting financial and non-financial targets. You should be able to build and maintain relationships with key stakeholders, including trusts and grant givers, corporates, major donors and other individuals. In addition, you should possess a strong understanding of marketing and communication principles and practices, as well as digital marketing and social media. You should also be confident in engaging audiences sensitively with real-life stories to demonstrate impact and create a compelling case for support.

Dementia Adventure is an evidence-led, multi-award-winning national charity that helps people living with dementia and their carers enjoy the outdoors, connect with nature, and retain a sense of adventure. We look at what people can do, not what they can’t. Through supported holidays, learning, and tailored support, we promote well-being, inclusion, and resilience through fostering meaningful connections and renewed possibilities.

Job Purpose:  To coordinate and deliver an exciting range of Short Breaks activity clubs for children

Salary Range: £29,974  - £34,278

Hours of work:35

Working Pattern:

Term time hours: Tuesday/Wednesday – Saturday/Sunday 09:00 – 17:00 on a rota basis with one weekend day each week (max 35 weeks)

School holidays hours: Monday – Friday 09:00 – 17:00 (min 17 weeks)

With flexibility to meet service requirements

Employment type: Full-time

Contract Type: Permanent

Location:  YMCA Sovereign Centre, Slipshatch Road, Reigate, RH2 8HA (with occasional operation need to lead sessions in other areas such as Epsom, Leatherhead or West Sussex)  Reigate

Annual leave:Starting allowance – 33 days, inclusive of eight UK Bank Holidays.  Please note that school holidays are key delivery periods and annual leave is not usually agreed during these periods.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking availableat all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: Wednesday 6th August 2025

Interviews to be held: Week commencing 11th August 2025(s)

Proposed Start Date: 1st September 2025

Main Responsibilities:

• Plan and deliver a structured programme of enjoyable, recreational, high-quality activities to meet the needs of children and young people with additional needs and disabilities who attend Short Breaks clubs.
• To coordinate and take responsibility for the planning, allocation of places, and sufficient staffing to ensure safe delivery of Short Breaks clubs.
• To assist in the recruitment, training and ongoing development of the Disability staff team.
• Leadership and Line Management of a team of Play/Youth Workers and volunteers.
• Have responsibility for processing new referrals, initial assessments, individual care plans and any associated risk assessments or specialist plans to ensure we meet individual needs.
• To be the lead practitioner providing the staff team with advice, coaching and on-site management of club structure.
• To develop strategies and behavioural support plans for young people attending activities and access YMCA Disability Services.
• To be aware of Ofsted requirements and ensure Short Breaks clubs for children are compliant, with ongoing monitoring.
• Maintain and monitor agreed attendance levels and activity budget.
• To promote clubs and share stories via social media. Manage cohort numbers and waiting lists efficiently. 
• Lead in Administering medication, PEG feeds and undertaking movement and handling for children and young people with complex health needs. Undergo relevant training and transfer this knowledge onto the staff team.
• Work closely with individual children and young people and their families to identify a range of social, recreational and leisure activities to meet the needs of young people and children.
• Ensure that all young people are made to feel valued and enabled to develop and improve self-esteem, life skills, self-confidence and positive experiences
• To gain young people’s feedback, capturing their voice in shaping and evaluating future club sessions.
• Work closely as part of the delivery team, initiate programmed activities, alongside additional opportunities locally.
• To be responsible for the Health and Safety of children, young people and staff, above all, ensuring that Safeguarding Children and Safeguarding Adults at Risk policies are adhered to.
• Managing the venue, ensuring all risk assessments are completed in line with our policies to ensure the environment is safe, secure and suitable for staff, CYP and our service delivery.
• Provide information, guidance and advice for parent/carers about local services for young people and families.
• Attend and participate in relevant internal/external meetings and forums related to the CYP services activities.
• To provide operational Coordinator or Leader cover for other Disability Services or locations as required.
• Design and deliver training sessions to CYP staff.
• To undertake the role of Duty Officer at the Sovereign Centre, at times to be agreed with Disability Services Manager.
• Undertake any other duties and responsibilities reasonably requested by the Disability Services ManagerTop of Form.

About the role:

At Single Homeless Project (SHP), we believe in the power of learning to transform not only careers, but lives. As part of our blended learning approach, e-learning plays a key role in developing and empowering our staff to deliver the best possible support to people experiencing homelessness across London. This fixed-term role for 4–6 months, providing maternity cover with the potential for extension, offers a unique opportunity to shape the learning experiences of SHP staff by enhancing and expanding our e-learning offer. Based within our Learning and Development team, you’ll be surrounded by passionate and collaborative colleagues who are committed to delivering high quality training to staff, locums and volunteers across a wide range of topics.

In this role, you’ll be central to the creation and improvement of interactive, engaging e-learning content using Adapt authoring software. You’ll refine existing modules, build new ones from the ground up, and ensure learning materials are accessible, relevant and impactful. With a particular focus on tailored health and safety training and other priority subjects, you’ll work closely with subject matter experts across SHP to bring ideas to life. Whether you’re tweaking functionality, refining content or developing entirely new modules, your work will enable staff to grow in confidence and skill - helping them provide more effective, compassionate support to our clients.

This is a fantastic opportunity for someone with a keen eye for detail, good IT and organisational skills, and a flair for creating learning content or presentations. You’ll be encouraged to ask questions, take initiative and collaborate with colleagues across the organisation. 

About you:

• Highly IT literate to at least intermediate level, including a great working knowledge of Microsoft Office programmes, with excellent presentation skills.
• Competent in using the Adapt authoring tool, preferably within Learning Pool software, or ability to learn new design package and systems with ease.
• Understanding of learning or training design, with experience in e-learning content creation, or training delivery.
• Excellent organisational skills and the ability to co-ordinate multiple systems/processes and manage time effectively, prioritising different areas of work according to need.
• Ability to build and maintain positive and effective relationships both internally and externally and to work collaboratively with team members and other stakeholders across the organisation.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 10th August at midnight

Interview date: Thursday 21st August at SHP Head Office in Kings Cross

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Fixed term contract for 6 months (with the possibility of extension)

War on Want is seeking a dynamic, self-motivated and experienced senior manager for the role of Interim Campaigns, Policy and Programmes Director for 6 months with the possibility of extension. This role will lead and manage a team of 9 delivering campaign activities, international programmes and movement building work for the organisation.

War on Want is a radical organisation that runs hard-hitting campaigns against the root causes of poverty and human rights violation, mobilising support and building alliances to fight for human rights, especially workers’ rights, raising public awareness of the root causes of poverty, inequality and injustice, and empowering people to take action for change. We work in partnership and active solidarity with grassroots groups around the world, as part of the movement for global justice.

War on Want’s new three-year strategic framework prioritises our work on the intersection of crises of inequality, climate, poverty and injustice, with our campaigns towards a radical Global Green New Deal, and on Justice for Palestine being the priority campaigns for the organisation.

We are entering a period of leadership transition as after 8 years our Executive Director is leaving War on Want for a new leadership role in the climate justice movement. As our current Department Director steps up to cover the Interim Executive Director role we are recruiting an Interim Campaigns, Policy and Programmes Director to lead the department during this time. You will need proven experience of directly managing thematic experts and campaigners and be able to lead the delivery of impactful and transformative campaigns. Reporting to the Interim Executive Director you will also contribute to the overall management of the organisation.

This is a unique and highly rewarding position for a creative and inspirational individual to make a genuine difference in the fight for global justice.

War on Want staff can work from War on Want’s head office, 44-48 Shepherdess Walk, London N1 7JP and from home. Some travel within the UK and overseas may be required.

For more information and to apply for the role, please click the 'redirect' button to visit our website. 

Application deadline: 5pm on Monday 4 August 2025, however we will be recruiting on a rolling basis and interviewing as and when applications arrive.

Please submit your application as early as possible.

War on Want is a registered charity no 208724. We actively encourage applicants from ethnic minorities and aim to be an equal opportunities employer.

Global Internal Communications & Engagement Lead

Contract: 12 Months Fixed term – Maternity cover, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £57,415 - £60,436 with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

We are successful when WaterAiders feel informed, included, engaged and connected - to each other and to our mission. We provide strategic advice and guidance to leaders, subject matter experts and colleagues, while ensuring all have access to the right information, knowledge and tools to succeed.

About the role

As our Global Internal Communications & Engagement Lead you will play a pivotal role in shaping and executing a comprehensive global strategy for internal communications and employee engagement at WaterAid and work closely with senior leaders and key stakeholders to drive sustainable change.

In this role, you will:

• Set the strategic direction for WaterAid’s internal communications. Drive execution of this strategy to ensure staff are informed and inspired, engaged, empowered and connected to each other and the mission.
• Lead WaterAid’s federation-wide approach to employee engagement, ensuring the use of advanced technology and systems to drive, monitor and maintain WaterAid’s high levels of employee engagement.
• Oversee and lead WaterAid’s federation-wide approach to leadership communications, ensuring alignment with the Global Strategy and strategic priorities. Develop and define what leadership communication is required across the federation to foster an environment of transparency, collaboration and engagement.
• Trusted advisor and strategic internal communications business partner to key members of the Global Executive, specifically the WaterAid Chief Executives, Global Director of WaterAid international and the Executive Director, People (Global Lead for People).
• Serve as a strategic internal communications business partner on key global projects, collaborating closely with colleagues across the global federation.
• Lead on our federation-wide approach to deliver a seamless, integrated and highly positive digital employee experience.
• Ensure WaterAid leverages the most effective digital channels to create a positive employee experience, focusing on impactful communication and engagement across the global organisation.
• Act as a champion for WaterAid’s core values throughout the federation, promoting and embodying these principles to ensure that the global organisational culture authentically reflects them.
• Ensure diversity, equity and empowerment are seamlessly integrated into all internal communications and engagement activities. This includes actively promoting inclusive messaging that reflects the diverse voices and perspectives within the organisation.
• Responsible for the ongoing maintenance, development and articulation of WaterAid’s employee value proposition - the People Promise
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Strategic internal communications.
• Leadership communications and coaching.
• Team leadership and coaching.
• Employee engagement best practice.
• Values and culture.
• Global employer brand.
• Digital employee experience.
• Crisis communications.
• Project management.
• Knowledge of industry best practice and emerging trends in internal communications and employee engagement.
• Knowledge and understanding of diversity, equity and empowerment.

Although not essential, we’d prefer you to have:

• Ability to speak, facilitate and coach in languages used in countries where WaterAid works. Particularly French, Portuguese and Spanish.
• Experience of working in the international development sector and of living or working in one of the countries where WaterAid has programmes.

Closing date: Applications will close 12:00 PM UK time on 18th August 2025.

How to apply: Click Apply to complete the pre-screening questions and upload your CV.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Preemployment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

Westminster

We are looking for a for a Volunteer Development Officer to be involved in supporting on and developing the volunteer peer champions for our gang prevention work as well as supporting aspects of the Befriending service to ensure that the organisation reaches and supports as many families as possible. You will provide and support the Team Leader on the coordination, training, recruitment and management of volunteers.as ensuring there is a continual bank of active volunteers,

You will also be responsible for supporting the delivery of volunteer training and providing one-to-one support and group supervision as appropriate. In addition, the role will include matching volunteers to families, keeping accurate records and completing reports

You will need to have experience of volunteer recruitment and training as well as experience of managing volunteers and have knowledge of the role of volunteers in community projects. You will also have the ability to use your own initiative and have excellent communication skills, both written and oral.

Level 3 qualification in health and social care, children and young people's workforce or other equivalent qualification is essential. Comprehensive knowledge of local agencies, networks and partnerships within the area and commitment to ensuring equal opportunities and diversity and the values, aims and objectives of Family Lives are also essential.

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Family Lives offers good flexible working opportunities including flexibility regarding days/hours worked for part time staff and an option to work from home when not working in the community. In addition, all staff start with 27 days annual leave, pro-rata, plus bank holidays. This increases with length of service.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing date: Sunday 24th August 2025. Interview date: w/c 1st September 2025.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

Working within experienced and committed teams, the Behaviour Change Worker will deliver trauma responsive interventions including one to one support and group work to prevent harm.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

There is a requirement for evening working – approximately once per week to deliver group work interventions. There may be a requirement to work weekends. 

Key Responsibilities

• Complete specialist risk assessments according to service guidelines and Respect standards, alongside developing personalised safety and support plans for programme participants.
• Deliver one to one specialist behaviour change interventions for people with vulnerabilities, complex or multiple needs and those who require additional support to access our services.
• Co-facilitate short term and long-term group work, providing a Respect accredited DVPP (Domestic Violence Perpetrator Programme) programme.
• Promote the service externally and ensure our interventions are accessible.
• Provide proactive, trauma responsive and holistic support, with a focus on increasing victim safety and reducing the risk posed by a perpetrator.
• Work within a multi-agency framework to effect change, manage risk and ensure safeguarding of vulnerable adults and children is paramount.
• Offer professional consultancy, training and advice to other agencies on working with perpetrators.
• To work collaboratively with colleagues to ensure the safety of the victim is held central.
• Represent the service user voice in a multi-agency context.
• Attend Multi Agency Risk Assessment Conferences (MARAC) and Multi Agency Public Protection Arrangements (MAPPA) meetings as required.

General

• Live and embody the FearFree values – kind, receptive, open, pragmatic, robust and expert.
• To promote the service to external agencies where applicable.
• Give information and support to service users regarding their other needs and refer them to other support services as required.
• Ensure our service is widely accessible – adapting practice as required to suit individuals.
• Work across a large geographical area to ensure locality is not a barrier to accessing services.
• Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm.
• Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working.
• Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues, via promotion of service and institutional advocacy.
• Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures.
• Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues.
• Support colleagues in all services across FearFree as required.
• Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation,
• To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake all statutory and mandatory training, as required by the organisation.

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and Equal Opportunities form direct to FearFree.

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

About the role:

At Single Homeless Project's (SHP) Elms, we’re looking for a passionate and experienced Support Assistant ready to make a lasting difference in people's lives. Elms is a vibrant service based in Leyton (Waltham Forest) that brings together supported housing, a daytime activity programme, and a small floating support service. The supported housing element provides longer-term placements for adults with a diagnosis of paranoid schizophrenia, some of whom may also be managing physical health needs. Here, you’ll play a vital role in supporting residents to maintain their daily routines, manage their treatment, and grow in confidence as they move toward greater independence. From encouraging healthy eating and personal care to assisting with medication prompts and helping to keep living spaces welcoming and safe, you’ll be a consistent and trusted presence in their journey.

You’ll also contribute to our lively day service, where activities like bowling, lunch clubs and gardening groups help individuals reconnect with their community, learn new skills, and find joy in shared experiences. In addition, you’ll support former residents who are now living semi-independently, offering that extra bit of help as they navigate life with increasing autonomy. Working closely with Project Workers, you’ll be involved in a wide variety of recovery-focused tasks across the service, with the chance to build meaningful, lasting relationships along the way.

Joining SHP means more than taking on a role – it’s a chance to grow your career within an organisation committed to learning, development and progression. You’ll be part of a supportive, skilled team that values your insight and initiative. And most importantly, you’ll be helping people rebuild their lives, rediscover their strengths, and shape futures they can be proud of.

About you:

• An understanding of the principles of planned support and working with clients with multiple disadvantage.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears.
• The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need.
• An ability to be self-servicing in the use of IT applications and basic keyboard skills to record activities and to send and receive emails.
• The ability to coach someone to undertake a range of practical tasks relating to their independent living including moving into a new home.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 10th August at midnight

Interview date: Monday 18th August at ELMS Service in Leyton

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Action for Refugees in Lewisham (AFRIL) is seeking our next Executive Director to lead our small, dynamic charity. You will be joining an impactful local organisation at a crucial time in our development. Since 2021 we have grown significantly and sustainably, developing new services based on client needs. You will be leading a highly competent and passionate team who are community minded and experts in their fields. 

The Executive Director has overall responsibility for the day-to-day management of the charity, including finance and fundraising, as well as supporting the development and delivery of services. They will work with four experienced project leads to deliver and develop our core services: Casework and Advocacy Service, Rainbow Club Supplementary School, Destitution Service and Food Bank, and our Allotment of Refuge, as well as our Policy and external influencing work led by our Deputy Director for Casework and Policy. 

We are seeking to appoint an exceptional candidate who can balance the demands of strategic leadership with the operational execution and development of our services and policy work. We are seeking someone with a high level of operational skill and accountability in operational management and governance. You will be responsible for the central services of the charity including finance, fundraising, legal, HR and communications. We are looking for a thoughtful leader who is passionate about staff and volunteer support. You should have experience and understanding of small charities and the external context within which we operate.

About us:

Founded in 2004, AFRIL supports refugees, asylum seekers and vulnerable migrants to lift themselves out of poverty, assert their rights, and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying issues that result in poverty. We engage in policy and legal interventions to affect change. Our work is grounded in the values of professionalism, inclusivity, and solidarity, and our approach to service delivery is one of co-production and empowerment. We work with partners locally and nationally to deliver high quality services and advocacy.

Our Services:

• Casework and Advocacy – AQS and IAA accredited advice, casework and legal interventions in housing and homelessness, complex welfare rights, community care, asylum support,  immigration, access to education and employment, healthcare and related matters. 

• Destitution Project - supporting families to overcome extreme food poverty through regular food vouchers, fresh culturally appropriate food, toiletries, and essential household items plus small grants and a free café.

• Rainbow Club Saturday School - improving educational attainment, wellbeing, confidence and self-esteem, and raising the aspirations of disadvantaged primary age children. 

• Allotment of Refuge - a welcoming and integrated community of food growers improving the health, wellbeing and healthy food access of children and adults seeking sanctuary in Lewisham.

• Immigration Project in partnership with Southwark Law Centre - free legal advice and representation to support families to regularise their UK immigration status in the UK.

In addition, we hold a monthly Members Forum, and use the evidence from our frontline work together with the testimony of our members to influence improved policy and practice.

AFRIL is currently in a good position, with the several long-term grants and statutory funding secured, and good relationships with community and individual donors. The Executive Director position represents an exciting opportunity to work with a passionate and highly competent team and the wider community to bring about real, positive change for vulnerable migrants, asylum seekers, and refugees in South East London. 

AFRIL is an equal opportunities employer. We are a diverse staff team and particularly encourage applications from BAME candidates, LGBTQ+ candidates and those with lived experience of asylum/irregular migration. We are committed to making reasonable adjustments to support our staff to flourish.

We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use their information and resources which may help in preparing your job application.

Please read full Job Description and Person Specification. Applications will only be accepted through CharityJob - please submit a CV and cover letter (no more than 2 sides of A4) detailing how you meet the person specification. 

Action for Refugees in Lewisham (AFRIL) are recruiting for an Expert by Experience Coordinator to join our supportive and growing team. The Expert by Experience Coordinator is a new role in our small dynamic charity. The postholder will work to ensure the voices and perspectives of individuals with lived experience of asylum and forced migration are integrated into the design and delivery of AFRIL services and policy work. This role involves facilitating communication, promoting co-production, and empowering individuals to share their expertise to improve services and guide policy priorities. 

The post involves coordinating our monthly Members Forum, and working with the core team to feed this into policy and service development, alongside thematic and sometimes practical support to our Allotment Steering Group, Rainbow Club Youth Council and Asylum Hotel Residents Forum. The postholder will develop the AFRIL ambassadors scheme, creating opportunities for former clients to continue to be involved in shaping AFRIL, and work with the Director to develop a governance level co-production structure as agreed with the Board of Trustees. 

We are looking for a good people person, able to engage and inspire others, who demonstrates a collaborative approach to working with a range of stakeholders and in particular AFRIL clients who come from a variety of backgrounds. The postholder will be highly organised, have good project planning and execution skills, and a good working knowledge of the issues affecting refugees and asylum seekers in the UK. Community language skills are an asset.

About AFRIL

Action for Refugees in Lewisham (AFRIL) is a registered charity that supports asylum seekers, refugees, and vulnerable migrants in South East London. We support people to lift themselves out of poverty, assert their rights and rebuild their lives in the heart of our community. We provide both crisis support to meet immediate need, and longer-term, flexible programmes to tackle the underlying problems that lead people to be in crisis, supporting people to integrate, contribute and thrive. Our work is grounded in the values of professionalism, inclusivity, and solidarity. Our clients are at the heart of what we do and our approach is one of co-production and empowerment.

AFRIL delivers the following core services in the London Boroughs of Lewisham, Greenwich, Southwark, Bexley and Bromley:

• Rainbow Club Supplementary School - providing weekly supplementary education in English and Maths, arts, music and sports activities to children from refugee, migrant  and asylum seeking backgrounds from 4-11 years old, plus youth volunteering programme and Youth Council (NRCSE and Sanctuary Status). 

• Casework and Advocacy Service: providing AQS accredited advice, casework and legal interventions in asylum support, community care, housing, welfare benefits and related matters. Pre-Action Protocol letters to challenge unlawful public law decisions. The service currently provides Level 1 immigration advice under the Immigration Advice Agency.

• Destitution Support - a fortnightly Food Bank in partnership with St Peter’s Church providing food, food vouchers, toiletries, and other essentials, alongside a warm hub with free cafe, information and support. Small grants for essential items and cash payments for food in emergencies. Securing and distributing gifts in kind, e.g. winter coats, laptops and data. 

• Allotment of Refuge - a welcoming community of food growers that supports improved health, wellbeing and integration of members, whilst protecting the local environment. 

• Immigration Project in partnership with Southwark Law Centre, providing free legal advice and representation to support people to regularise their immigration status. 

We also use our frontline experience, together with our clients, to engage in Policy and influencing work to improve the services and policies that impact our client group. This includes advising the GLA on 3 asylum related working groups, and as a member of the London Housing Panel.

AFRIL is an equal opportunities employer. We are a diverse staff team and particularly encourage applications from BAME candidates, LGBTQ+ candidates and those with lived experience of asylum/irregular migration. We are committed to making reasonable adjustments to support our staff to flourish.

We are proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use their information and resources which may help in preparing your job application.

Please read full Job Description and Person Specification. Applications will only be accepted through CharityJob - please submit a CV and cover letter (no more than one side of A4) detailing how you meet the person specification. 

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Employment & Learning Advisor
Westminster, London
Hours: 35 hours (full time) working at least 3 days in our office near Victoria

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit an Employment & Learning Advisor to work effectively as a member of the Centre and the Employment & Learning team to progress a caseload of clients on their journey into meaningful and sustainable employment. You would be responsible for coordinating a range of employment-focused provision through 1:1 interventions, workshops, courses, and supplementary training opportunities to improve clients’ confidence and skills to increase their employability and household income potential. You would also be responsible for identifying, developing and maintaining external relationships and partnerships with relevant organisations, employers, and training providers. In addition to this, you would also work alongside your line manager to deliver a comprehensive learning and employment service, that meets client need and is delivered in line with the organisation’s strategic aims, objectives, and outcomes-based approach. This role is pivotal in order to reach the Centre’s ultimate goal of helping people achieve greater resilience and wellbeing.

In your cv and cover letter, please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration. This role requires an enhanced DBS check plus children’s barred list. It is an offence to apply for the role if the applicant is barred from engaging in regulated activity.

Applicants must have the right to work in the UK. We are unable to sponsor visas. 

Benefits

· 26 days’ leave rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Access to Blue Light Card discounts

· Pension: stakeholder pension scheme and we will match employee contributions up to a maximum of 6%.

· Life assurance cover (after probation passed)

· Season ticket loan

· Training and development opportunities

Closing date for applications: 9am Wednesday 6th August 2024
Interviews: W/C 11th August

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

Debt Advisor/Caseworker

Supporting Leicester South Foodbank

Job Description

Responsible for:

Advising food bank clients and conducting assessments with people who are experiencing financial crisis or hardship and struggling to pay off debt. Required to provide advice through various service delivery points, including outreach locations.

Responsible to: Team leader, and Service Delivery Manager

Base Location: The LSFB Community Hub, Wigston, Leicestershire

Hours: 20 Hours per week

Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities

Salary:£13.50ph
Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time

Main Responsibilities

● Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank.

● Work within the service’s ethos and values, especially regarding equality and discrimination.

● Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues.

● Keep up to date with legislation, policies and procedures and undertake appropriate training.

● Meet with clients face-to-face

● Provide confidential, specialist, debt and budget advice to clients at our main hub and in consultation with the line manager’s, outreach surgeries and venues across Leicester and Leicestershire

● Research, validate, and analyse information provided by a client in order to support and advise them on how to prioritise their debts and ways to repay it affordably and provide advice on dealing with the impacts

● Develop and agree realistic client budgets that fully reflect the client’s situation.

● Present a range of solutions, pointing out the advantages and disadvantages according to the client’s personal situation and make recommendations based on this information

● Compile financial statements

● Advocating on behalf of clients when negotiating with creditors, and other 3rd party organisations

● Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with AQS (Advice Quality Service) and thereby compliant with FCA (Financial Conduct Authority) and Debt Management directives)

● Assessing client needs through confidential interviews and hold a personal caseload

● Assist people to complete forms, writing letters or making phone calls on behalf of claimants

● Provide advocacy and assist clients with appeals and preparation for tribunals where the client has grounds to challenge decisions

● Working with our partners, other agencies and organisations on behalf of clients

● Assist clients in gaining access to other specialist, legal and professional services as appropriate.

● Liaising with other organisations when referring clients on

● Keeping confidential records, updates and training on our CMS (AdvicePro)

● Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures

Casework

• Using the CMS AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate
• Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate
• Negotiate with third parties
• Ensure income maximisation through the take up of appropriate benefits
• Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate.
• Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate.
• Make outreach visits, where necessary and subject to resources and risk assessments.
• Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits and debt issues.
• Ensure that all casework conforms to the AQS quality standard.

Administration

• Make recommendations for improvements to services.
• Effectively utilise AdvicePRO for statistical recording, case recording & document production.
• Provide 1 Case study/Good news story Monthly to the line manager
• Keep up to date with policies and procedures

Personal Specification

Essential:

• To hold a current DBS certificate, or willing to undergo a DBS check
• English and Maths Grade C/Level 4 or above
• Full UK Driving License with Business Insurance
• Traveling across sites in Leicestershire to see clients in appointment
• IT Confident
• Proficient in Information, Advice and Guidance to clients
• Understanding of the Debt system, and keeping up to date with the change alerts
• Knowledge and experience of giving competent accurate Debt advice to FCA and AQS Quality Mark standards
• Providing debt advice via face to face or telephone 
• Negotiating with creditors, bailiffs, third parties by letter/ telephone
• Working with vulnerable clients
•  Providing representation and advocacy on behalf of clients
• Generalist advice work
• Active Listening skills
•  Excellent organisational skills and managing of own diary
• Working as a member of a team
• Undertaking casework and achieving set outcome
•  Working within a funded partnership
•  Have full working knowledge of Office 365 (Word, Excel, Outlook, SharePoint, One-drive)
• General knowledge of the welfare benefit system to assist with income maximisation
• Budgeting knowledge

Desirable:

• Completed training in money advice from MaPS accredited training provider
• DRO accredited intermediary, would be desirable
• Working knowledge of the CMS system AdvicePro database
• On The DBS Update system
• Ability to deliver services using video links via Microsoft Teams, and Zoom
• Ability to deliver services via social media and our interactive website