Crisis support worker jobs

We are recruiting: Housing Officer & Support Worker. 

Location: Telford & Wrekin – onsite only 

Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying) 

Salary: £13.60 p/h (reviewed in April) 

Contract: Permanent 

The role 

Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles. 

As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals. 

What you need 

A full, valid UK driving licence 

A vehicle insured for business use 

An enhanced DBS check (cost covered by Stay) 

What we offer you 

We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from: 

✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service) 

✅ Birthday off following completion successful probationary period 

✅ Regular supervision and guidance 

✅ Access to our Employee Assistance Programme providing GP access and wellbeing support 

✅ Pension scheme 

✅ Eligible for a Blue Light Card discount scheme 

✅ Fully funded training and continuous development 

Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker.

You’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.

You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.

The role requires evening and weekend work.

What You’ll Bring:

 •  Experience working with individuals in mental health crises or with complex needs.

 •  Excellent listening, communication, and motivational skills.

 •  Resilience and a calm approach to challenging situations.

This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.

Apply Now to be part of a service that saves lives and transforms wellbeing.

We offer:

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role. Only shortlisted candidates will be contacted.

Job Title: West London Family Support Worker 

Salary: £25,353.06

Team: Family Support Team

Hours: 30

Location: Based at Shooting Star House (Hampton), This role will be working across sites and in the community

About Shooting Star Children’s Hospices

We have an exciting opportunity to join our Family Support Team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, our teams support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

About the role

Family Support Workers (FSW) are the frontline of our care. Each FSW holds a caseload of end-of-life and bereaved families. They get to know their families, and check-in regularly with phone calls and home visits and can provide enhanced emotional support where required through more regular contact and interventions. Our FSWs tell families about the many services they can access at Shooting Star, assess their needs and make recommendations to our multi-disciplinary team. They  support families of different ethnicities and families living in poverty, helping our service be as accessible as possible.

Our FSWs work closely with our Therapists, Counsellors, Social Workers, Transition Team and our Care Events Team. Weekly MDT meetings bring the team together to think of ways to help families in crisis. The work is varied and creative, taking place at the hospices, in family homes and hospitals, allowing the support to be where the families need it. Our Family Support Workers are hugely appreciated by the families we support.

The ambition of our strategy is to ensure every family affected by a life-limiting condition, or the sudden death of a child, has access to the specialist care that they need. Day to day duties are:

• Being the on-site duty FSW, welcoming families on site, monitoring email inboxes and answering the Family Support Line.
• Helping with support groups and family events
• Providing on the spot emotional support, sometimes in a crisis where a calm and supportive response is required.
• Visiting newly bereaved families in their homes.
• Supporting families staying at our Christopher’s hospice (booked stays and end of life).
• Attending various locations over the course of a week: hospice, hospital, family homes.
• Building connections with families from different backgrounds, delivering culturally sensitive care.
• Helping safeguard families at risk of harm.
• Acting as an ambassador for Shooting Star’s Specialist Bereavement Service, supporting other care team members with their learning and delivery of the bereavement pathway, and continually seeking ways to improve what we offer families.

The post holder will need to have a UK driving license.

The hours are predominantly worked 9am to 5pm, Monday to Friday.

Once a month, the FSW will work a weekend day (with advance notice). This is in place of a Monday, Tuesday, Wednesday, Thursday or Friday that week.

About you

This role requires experience of working with children and families who have experienced hardship, or those with complex needs. You should have a calm, positive manner, conveying empathy whilst maintaining professional boundaries. We are looking for someone passionate about supporting children and families.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Anticipated Start Date: 06/04/2026

Job Title: Refuge Worker

Location: Lambeth, London
Salary: £28,857.12 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Full Time, Permanent

Hours: 37.5 hours per week (As part of this role, you will be required to participate in an out-of-hours on call Rota).

We are looking for a Refuge Worker to work within our culturally specific refuge to provide specialist, high-quality support to women and children escaping domestic abuse. Based in Lambeth, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. Working 37.5 hours per week, Monday to Friday, you will create a safe and welcoming environment in line with Refuge’s values and commitment to ending violence against women and girls.

As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. The ideal candidate will be a compassionate and resilient individual with strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.

This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organisation, we encourage you to apply.

Closing Date: 09:00am 27 February 2026

Interview Date: 12 and 13 March 2026

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values.

£21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Establishing a night-time routine
• Assisting in the recording and reporting of customer incidents
• Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
• Developing productive relationships with partner organisations to improve service outcomes
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Involving customers in the design, development and delivery of the service
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
• Working in partnership with the London Borough of Newham and East London Foundation Trust, Ibis House provides short-term, person-centred support to individuals who are medically fit for discharge from mental health inpatient services but face other barriers to discharge. These barriers may include housing issues, independent living skills, access to benefits, community engagement, or other support needs.
• The service also supports individuals experiencing a mental health or psychological crisis where hospital admission may be considered, but where the person is not too unwell or distressed to safely benefit from a step-up bed stay.
• Ibis House accepts referrals from the community, particularly in the early stages of relapse, with the aim of preventing further deterioration, avoiding hospital admission, and reducing the likelihood of full relapse.
• The primary aim of the service is to provide time-limited support that connects individuals with appropriate longer-term services, helping to reduce escalation of need, prevent inpatient readmissions, and ease pressure on inpatient beds..
• To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
• To act at all times in accordance with the aims, philosophy and practice of the service
• Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
• Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
• Being responsible for the handover of key information between shifts
• Engaging in learning and development activity to increase knowledge and skills
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Please see our jobs site for the full job description.

About the role:

At the heart of Camden’s response to street homelessness, the Rough Sleepers Hub Assessment Centre at 165 King’s Cross Road offers people a safe, supportive place to begin their journey away from the streets. With 16 beds and a short-stay model focused on planned moves within 28 days, this service is about momentum, opportunity and change. As a Project Worker, you’ll play a central role in helping people take their next steps towards secure and sustainable housing.

Working in a psychologically informed and trauma-aware environment, you’ll lead a caseload and carry out meaningful assessments that place each person’s experiences, strengths and goals at the centre. You’ll develop personalised support plans, respond thoughtfully to complex situations, and offer practical, hands-on support - from daily living tasks and wellbeing, to housing pathways, training and employment opportunities. You’ll work closely with partners including Connect Forward, In Roads and Camden Routes off the Streets to deliver joined-up, holistic support that makes a real difference.

This is a role with variety, purpose and impact. You’ll be part of a service that supports people at a critical moment of transition, while being supported yourself through reflective practice, ongoing training and clear development pathways. If you’re motivated by change, collaboration and meaningful outcomes, this is a chance to grow your skills while helping others move forward with confidence and hope.

About you:

• You’re driven by helping people move forward. You know how to support someone to set goals, navigate change and stay steady when situations feel tough, responding calmly and thoughtfully when it matters most.
• You bring a trauma-informed, strengths-based mindset to everything you do. You understand professional boundaries and lead with respect, curiosity and a non-judgemental approach.
• You thrive in a busy, fast-moving environment. You manage your time well, take initiative and keep standards high, even when priorities shift and decisions need to happen quickly.
• You believe in the power of partnership. You’re confident working alongside other professionals and services, pulling people together to create joined-up support and real outcomes.
• You’re flexible, reliable and ready to step in when needed. You’re comfortable working across a rota that includes early and late shifts, some evenings and weekends, and you can support people to build financial stability through income maximisation and practical guidance.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 22nd February at midnight 

Interview date: Thursday 5th March online via Microsoft Teams 

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

Calan DVS is one of the largest domestic abuse charities in Wales and we are committed to working in partnership to end domestic violence and abuse. Our staff are passionate about what they do and deliver much needed services to support some of the most vulnerable people in society.

Our service was formed in 2012 as a result of a merger between Neath & Lliw Valley Women’s Aid and since 2012, other Women’s Aid organisations have also joined the group including Brecknock Women’s Aid, Bridgend Women’s Aid and Ammanford Women’s Aid.

Our vision:

At Calan DVS, our vision is to work towards safe and resilient communities free from domestic violence and abuse. To achieve this, we aim to relieve the distress, suffering and poverty experienced by families exposed to domestic violence and abuse. We also aim to educate the public regarding the causes and effects of domestic abuse along with prevention methods

The Lotus Project:

The Lotus Project is a new service within Calan DVS which has been co-produced with survivors and stakeholders.  The new service has been implemented to support individuals who are accessing Calan Domestic Abuse services and who have also experienced Sexual Violence.

The service will operate from a trauma informed, strengths based perspective in order to ensure each survivor has consistent yet individualised support throughout their recovery journey.

Each survivor who accesses the service will have the opportunity to receive specialist support through our Sexual Violence Counselling service, tailor made group work program and one to one support.  Survivors will have regular strength based goal setting sessions with their Sexual Violence Support Worker.

Consultations and collaborative working are at the heart of working in a trauma informed way, therefore the Lotus Project will continue to be developed alongside the support staff and survivors who access the service. 

We are recruiting for 2 Refuge Workers to join our team in Athena Lewisham; the scope on this job involves….

Job Title: Refuge Worker

Location: Athena Lewisham
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We are looking for a Refuge Worker to work within our service in our Lewisham refuges offering high-quality support to women and children fleeing domestic abuse. Based in Lewisham, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. As part of your role, you will create a safe and welcoming environment in our Refuge for our resident, in line with Refuge’s values and commitment to ending violence against women and girls.

As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare benefits, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. You will have the opportunity to work with statutory services as well as other charities. The ideal candidate will be a compassionate and resilient individual with strong communication and organizational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.

This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organization, we encourage you to apply.

Join us to empower survivors and help them rebuild their lives.

Closing date: 9.00am on 20 February 2026

Interview date: 6 March 2026

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Spires was established as a response to homelessness in the late 1980s. Spires has developed into an organization that provides a range of services, including day centre style drop-ins for homeless people, a Women’s drop in, a Refugee drop in and outreach targeted at supporting Women who are sex working. Our core mission is to support homeless people into housing and to assist those who have been homeless in maintaining their accommodation.

Part 1:  The Role

This role sits within our Housing and Homelessness [H&H] team. The post holder will support with the running of our drop-ins and support a caseload of clients who will be homeless or at risk of homelessness.

Part 2: Key duties and responsibilities

Service Delivery & Support

· Welcome and engage service users in a non-judgemental, compassionate manner.

· Provide basic needs support such as food, clothing, and access to a safe space.

· Offer advice, advocacy, and signposting on housing, health services, and other support agencies.

· Conduct assessments of need and develop personalised support plans.

Case Management

· Maintain accurate, confidential records of interactions and support plans.

· Liaise with housing teams, healthcare providers, social services, and other partners to coordinate support.

· Monitor individuals’ progress and update plans as required.

Centre Operations

· Assist with daily tasks such as setting up service areas, distributing supplies, and managing donations.

· Ensure safeguarding procedures and organisational policies are always followed.

Crisis Support

· Identify signs of crisis, risk, or safeguarding concerns and respond appropriately.

· Support individuals experiencing emotional distress, mental health issues, or substance misuse challenges.

General                                                                               

· Be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development

· Undertaking other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff, including session cover

· Attend and participate in staff and team meetings and other meetings as required

This job description covers the current range of duties and will be reviewed from time to time. It is Spire’s aim to reach agreement on changes, but if an agreement is not possible, Spires’ reserves the right to change this job description.

Part 3: Person specification

Essential experience

· Working with vulnerable and socially excluded people, particularly people experiencing homelessness or insecure accommodation and associated culture – drugs, alcohol, violence, mental and physical ill-health.

· Managing a caseload, needs assessment, planned support, key working, goal setting and advocacy.

· Experience of challenging appropriately and maintaining clear and appropriate boundaries

· Networking and effectively liaising with specialist service providers or agencies to establish and/or improve access to services for clients   

Desirable experience

· Working with volunteers

· Working in the charity sector and/or a day centre environment

Essential knowledge

· Sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services that are fully responsive to their needs

· Good understanding of safeguarding practices in a social care and/or day centre environment

· Good understanding of confidentiality and working with sensitive information

· Working knowledge of health and social care services

Desirable knowledge

·A relevant NVQ2/3 or equivalent qualification in a relevant field.

Essential skills and personal qualities

·Excellent written and spoken communication skills

·Information and relationship management skills

·Ability to effectively manage time, work under pressure and balance competing priorities to meet deadlines

·IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and databases

·Non-judgemental with the ability to empathise

Part 4: Summary of terms and conditions of service

Location: The postholder will be an employee of The Spires Centre. This post is based at

Elmfield House 5 Stockwell Mews SW9 9GX. However, the post holder will be working across Spires’ drop-ins in Lambeth, Wandsworth and Croydon.

Probation: This post is subject to a 6-month probationary period.

Notice: This post is subject to a four-week notice period.

Annual leave: The annual leave entitlement is 35 days per year pro rata, made up of eight bank and public holidays and 27 days annual leave. The 27 days annual leave is normally split between 24 ‘bookable’ days and three closure days that fall between Christmas and the New Year. Although the centre is closed between Christmas and the New Year.

Pension: The Spires Centre will contribute 5% of annual salary for those who qualify for our group pension plan.

Other benefits: The Spires Centre will provide life and income protection insurance for those who qualify for our group plans. We operate a staff loan scheme.

Expenses: The role may require travel within the UK. Out-of-pocket expenses will be paid when incurred in accordance with our expenses policy.

Safeguarding: The postholder will adhere to The Spires Centre’s safeguarding policy for vulnerable adults. This post is also subject to a Disclosure and Barring Service check.

Location: Camden Refuges/Frances House (with some travel across other locations in London)

Salary: £32,319 - £34,538 per annum

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week

Contract: Fixed Term Contract (Until 30th June 2026)

Closing Date: Wednesday 25th February 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Specialist Refuge Worker at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Frances House is a specialist refuge accommodating 8 women affected by VAWG and multiple disadvantages. The house is staffed 24/7 and all work with residents is trauma informed.

About the Role

This role offers a great opportunity for those looking to deepen their experience supporting survivors with more complex needs. Due to the specialist nature of the work and this role, you will hold a caseload of four Key Clients, allowing you to provide focused and compassionate support.

This is an established role at Frances House. Specialist Refuge Workers work in shifts, 8am – 4pm and 1pm - 9pm (rotating alternative weeks, including some weekend shifts).

About You

Ideal candidates will have experience of working intensively with service users in an accommodation setting and be adept at risk and needs assessment and support planning.

You will be able to demonstrate knowledge of the intersection between domestic abuse and multiple disadvantages, a developed understanding of how this can make it difficult for women to engage with support, and an ability to reflect on your own practice.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

James’ Place London, Suicide Prevention Therapist

Job Title: Suicide Prevention Therapist

Salary: c.£33,000 per annum pro rata, plus 15% ILW

Hours: 22.5 hours over 3 days per week

Contract Type: Permanent

Location: London

Reports to: Senior Suicide Prevention Therapist

THE CHARITY

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 4,300 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

THE OPPORTUNITY

We are expanding our team of clinicians to deliver our clinically proven intervention at our James’ Place centre in London. As a Suicide Prevention Therapist, you will be an experienced mental health professional or therapist with demonstrable interest in suicide prevention. You will support men who are experiencing a suicidal crisis and their supporter(s), delivering our unique intervention and co-producing effective safety plans to maintain their safety. Training and support will be provided by the Head of Centre in London and the wider James’ Place team.

KEY RESPONSIBILITIES

Clinical

· Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James’ Place intervention and co-producing effective safety plans

· Deliver our therapeutic intervention, building trust and exploring the reasons for crisis

· Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies

· Take full clinical responsibility of the men under James’ Place care, as a member of the clinical team and in consultation with Senior Suicide Prevention Therapist and Head of Centre when needed

· Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams

· Deliver one-off guidance sessions to supporters of men under the James’ Place care

· Work collaboratively with other professionals to coordinate comprehensive care

· Demonstrate self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself well

· Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work

· Remain up to date with developments in law, theories and research

· Engage in peer support sessions, caseload discussions and Reflective Practice with the team

· Contribute to an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality

· Maintain confidentiality and adhere to ethical standards

· Complete session notes in a timely and effective manner

· Participate in continuous professional development and engage in training provided both internally and externally

· Support the Clinical Administration team as and when necessary

Outreach and Engagement

· Support the local management team to increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention

· Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events

Values

· Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION

The role requires someone with a relevant qualification who can confidently support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope.

Essential

Qualification(s)

· A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England

or

· Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation

You must hold a relevant qualification to be considered for this role.

Knowledge, Skills and Experience

· Demonstrable experience working with adults experiencing acute psychological distress

· Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions

· Demonstrable knowledge of the factors contributing to male suicide

· Evidence of being able to deliver a therapeutic session and work in a therapeutic environment  

· Effective communication skills (both written and verbal)

· Good interpersonal skills with the ability to manage difficult situations

· Ability to assess, plan, implement and evaluate therapeutic interventions

· An ability to collaborate with clients in the development of a person centred, individual intervention plan

· An ability to engage clients in the intervention plan, overcoming barriers to communication

· Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so

· Ability to identify if the James’ Place service is not adequate to maintain the person’s safety and facilitate rapid transfer to the most appropriate service

· Ability to maintain boundaries within a time-limited intervention

· Ability to work as an effective team member

· Ability to manage and prioritise own workload, using own initiative and confidence in decision making

· Strong time management

· Ability to maintain up to date client records in line with James’ Place standards

· Ability to maintain own personal safety and the safety of others within the centre

· Knowledge and understanding of Safeguarding Procedures

Values

· Commitment to clinical supervision

· Ability to engage with James’ Place values

· Ability to promote people’s equality, diversity and rights

· Ability to work collaboratively and demonstrate commitment to co-production

· Ability to be transparent, honest and show discretion when needed

· Commitment to suicide prevention and working with men in a suicidal crisis

WE OFFER

· A 7% employer contributory pension scheme

· Family friendly policies

· Death in service insurance scheme

· 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

HOW TO APPLY

To apply, please see instructions on the attached document.

Closing date: 9am on Friday 27th February 2026

Our aim is to recruit clinicians who are representative of the communities of men who will access treatment at James' Place London. We particularly encourage applications from underrepresented groups and those who have experience in delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities.

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.

• Location: Bristol, South Gloucestershire and North Somerset 
• Salary: £25,595 per annum, plus mileage
• Hours per week: 37.5 hours, including travel time
• Required: Previous experience working with Young people and Adults (16+) with learning disabilities and Autism.
• Full UK manual driving licence, access to a vehicle and a willingness to travel across the area.

As a Positive Behavioural Support (PBS) practitioner, you will help young people and adults (16+) with learning disabilities, Autism and sometimes other support needs to transform their lives. 

Using techniques built on the principles of inclusion, choice and participation, your support could be the difference between a locked door and an open path to independence. 

Who will I support?

You will work with young people (16+) and adults to provide support that will significantly improve their quality of life and avoid admission to a General Adolescent Unit. 

How will I make a difference?

• Your support will enable the people you support to stay in their current placements and access their communities
• You will take time to understand the lived experience of the person you’re supporting. You’ll help them build tools they will use for the rest of their lives to live great, independent lives
• You’ll also support their families, carers and other professionals to apply and embed these steps for long lasting impact

How will I develop?

If you do not already hold a BTEC Level 4 in Positive Behaviour Support you will be enrolled onto this course and supported throughout your studies while you work with us, on completion you will receive a salary increase. Salary increase on completion to £27,500
You will receive regular clinical supervision from experienced professionals to ensure you feel confident and supported in your role. 

What benefits will I have?

We have a range of benefits that you can mix and match to suit you, such as:

• Stream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Pension and Life Assurance – you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme

Job Title: Night Support Worker

Location: London Borough of Tower Hamlets

Salary: £28,808.00 per annum (par rota)

Hours: Hours: 40 hours per week including weekends.

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for a Night Support Worker within one of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

Who we’re looking for

We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

To be successful in the role you must be able to:

· provide dynamic person-centred support to residents

· ensure at all times the environment is safe and welcoming for all

· work together in a team to deliver a psychologically informed environment

·  

What we offer

We offer our staff a generous benefits package, which includes:

· Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%

· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service

· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing

· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.

· Season Ticket Loans – We offer interest-free season ticket loans after successful probation

· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

James’ Place London, Senior Suicide Prevention Therapist

Job Title: Senior Suicide Prevention Therapist

Salary: c.£38,000 per annum pro rata, plus 15% ILW

Hours: 22.5 hours over 3 days per week – Monday, Wednesday and Thursday

Contract Type: Permanent

Location: London

Reports to: Head of Centre

THE CHARITY

Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James’ Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life-saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.

James’ Place was set up by Clare Milford Haven and Nick Wentworth-Stanley in 2008 after their twenty-one-year-old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but didn’t find it.   

James' Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James’ Place will be in a space where they feel valued and respected.  We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 4,300 men who might otherwise have been unable to access the support they desperately need.

In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

THE OPPORTUNITY

As a Senior Suicide Prevention Therapist, you will work closely with the Head of Centre to provide strong clinical leadership and oversight while also delivering direct therapeutic work with men experiencing suicidal crisis and their supporter(s). You will play a key role in supporting the clinical team to deliver our unique intervention and to co-produce effective, individualised safety plans to help men remain safe.

This role requires an experienced mental health professional or therapist with a strong background in suicide prevention, excellent risk assessment and formulation skills, and demonstrable experience of supervision, line management, and leadership. Training, induction, and ongoing support will be provided by the Head of Centre and the wider James’ Place team.

KEY RESPONSIBILITIES

Senior Clinical Duties

· Work as a duty therapist to triage and assess suitability of James’ Place referrals daily

· Take full clinical responsibility of the men under James’ Place care, as a co-leader of the clinical team and in consultation with Head of Centre

· Lead and support peer support sessions, caseload discussions and reflective practice with the team

· Create an environment in which confidentiality, privacy and dignity are respected and be clear with clients about limits of confidentiality

· Deputise for the Head of Centre when required

Clinical

· Conduct initial Welcome Assessments with men in a suicidal crisis, assessing risk and the suitability of the James’ Place intervention and co-producing effective safety plans

· Deliver our therapeutic intervention, building trust and exploring the reasons for crisis

· Use the Lay Your Cards on the Table intervention to encourage men to talk about and explore their feelings, attitudes and behaviours and develop positive coping strategies

· Escalate care to appropriate services when necessary, including emergency services and secondary mental health teams

· Deliver one-off guidance sessions to supporters of men under the James’ Place care

· Work collaboratively with other professionals to coordinate comprehensive care

· Undergo clinical supervision with a qualified supervisor to reflect on clinical work and raise any issues or concerns arising from work

· Remain up to date with developments in law, theories and research

· Maintain confidentiality and adhere to ethical standards

· Complete session notes in a timely and effective manner

· Participate in continuous professional development and engage in training provided both internally and externally

· Support the Clinical Administration team as and when necessary

Leadership and Management

· Manage, support and lead Suicide Prevention Therapists, encouraging staff to develop and grow

· Conduct regular probation reviews, monthly 1:1s and annual Personal Development Reviews with staff

· Conduct therapist case reviews to ensure work is completed safely, effectively and in accordance with James’ Place policies and procedures

· Confidently identify and sensitively communicate areas for development and conduct performance management reviews when necessary

· Demonstrate and promote self-awareness and regularly dedicate time and space, inside and outside of work, to keeping yourself and the team well

· Provide support to access training and other developmental activities

· Support staff wellbeing

Outreach and Engagement

· Work alongside the Head of Centre to actively increase contact with local community organisations able to refer to us or offer move on support for men completing our intervention

· Support the fundraising team to bring potential supporters into our building and showcase our work, including the facilitation of events

Values

· Demonstrate commitment to the James’ Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work

PERSON SPECIFICATION

The role requires someone with a relevant qualification who can confidently lead a team and support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope.

Essential

Qualification(s)

· A Core Profession such as Mental Health Nurse, Occupational Therapist or Social Worker, counselling or practitioner psychologist registered with NMC, HCPC, or Social Work England

or

· Accreditation as a psychological therapist, psychotherapist, or counsellor registered with BACP, UKCP, BABCP or equivalent, or have completed training and awaiting accreditation

You must hold a relevant qualification to be considered for this role.

Knowledge, Skills and Experience

·       Experience of leading, supervising and developing a team or others

·       Experience of holding supervision, reflective practice and/or case management with colleagues 

·       Experience of decision making, when asked by colleagues for advice and support 

·       Experience of triaging referrals and demonstrating accountability for decisions made

·       Experience of modelling best practice to others and working to address issues of performance and competency when they arise

·       Commitment to continued professional development and can evidence additional learning since completion of core training

· Demonstrable experience working with adults experiencing acute psychological distress

· Demonstrable knowledge of social and other factors which could lead to suicidal thinking and actions

· Demonstrable knowledge of the factors contributing to male suicide

· Evidence of being able to deliver a therapeutic session and work in a therapeutic environment  

· Effective communication skills (both written and verbal)

· Good interpersonal skills with the ability to manage difficult situations

· Ability to assess, plan, implement and evaluate therapeutic interventions

· An ability to collaborate with clients in the development of a person centred, individual intervention plan

· An ability to engage clients in the intervention plan, overcoming barriers to communication

· Ability to conduct effective risk assessments and collaborative safety plans with men who are presenting with high risk of suicide, or be willing and able to learn how to do so

· Ability to identify if the James’ Place service is not adequate to maintain the person’s safety and facilitate rapid transfer to the most appropriate service

· Ability to maintain boundaries within a time-limited intervention

· Ability to work as an effective team member

· Ability to manage and prioritise own workload, using own initiative and confidence in decision making

· Strong time management

· Ability to maintain up to date client records in line with James’ Place standards

· Ability to maintain own personal safety and the safety of others within the centre

· Knowledge and understanding of Safeguarding Procedures

Values

· Commitment to clinical supervision

· Ability to engage with James’ Place values

· Ability to promote people’s equality, diversity and rights

· Ability to work collaboratively and demonstrate commitment to co-production

· Ability to be transparent, honest and show discretion when needed

· Commitment to suicide prevention and working with men in a suicidal crisis

·    Willingness to cover Head of Centre delegated duties when needed (e.g. leave and other absence)

WE OFFER

· A 7% employer contributory pension scheme

· Family friendly policies

· Death in service insurance scheme

· 25 days plus bank holidays leave entitlement (FTE), including enhanced holiday allowance with incremental rises after qualifying period

HOW TO APPLY

To apply, please see instructions on the attached document.

Closing date: 9am on Friday 27th February 2026

Our aim is to recruit clinicians who are representative of the communities of men who will access treatment at James' Place London. We particularly encourage applications from underrepresented groups and those who have experience delivering therapy within culturally diverse communities, particularly in widely spoken languages within those communities.

James’ Place is committed to promoting a diverse and inclusive community. Our aim is that no job applicant, temporary worker or employee receives less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.

If you have a disability or health conditions which means you'd benefit from any adjustments to the interview process to help you perform at your best, please do let us know in advance.

Any job offers made are subject to the receipt of two relevant satisfactory employment references. We expect this to include one from your most recent or current employer. Any job offers made are also subject to a satisfactory DBS check and a Right to Work in the UK check.