Crm and data manager jobs in dartford, greater london
Careers4Change is delighted to support Responsible Finance in their search for a Project Support Officer
Role Purpose:
About Responsible Finance:
Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.
This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.
This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.
We are seeking an exceptional candidate to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our wider and growing member base. You will support Programme Managers to effectively deliver key projects within both the Capacity Building programme and more broadly support our small team to deliver outstanding service to CDFIs across the personal, micro, business and social enterprise lending sectors. The role requires some working with our members and stakeholders and strong levels of versatility and flexibility to deliver outstanding results.
No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people.
The Role
The Project Support Officer will assist in the delivery of key projects and support the Programme Director and Programme Managers in ensuring the smooth running of a Programme Management Office (PMO) at Responsible Finance.
The role holder will support the timely and quality delivery of projects and programmes, including playing a key role in producing timely information and reports, and ensuring the smooth running of programme meetings and boards.
Just as importantly the role-holder will also support the wider Responsible Finance team to deliver key projects and ongoing support to our members and provide high quality administrative support where required.
The role-holder will also be responsible for ensuring that Responsible Finance’s onboarding process is followed for all new CDFIs, to ensure that they receive high quality and timely support at the start of their membership.
Key Responsibilities:
- Supporting aspects of Responsible Finance’s communications activity including generating content for and distributing the member newsletter, as well as supporting the effective delivery of events and website updates.
- Ensuring the smooth running of an important and high-profile bank referral pilot project, monitoring email referrals and data entry with a high level of attention to detail, accuracy and timelines.
- Assisting in the delivery of key work streams and projects, including the monitoring and reporting of grants to support capacity building.
- Supporting Programme Managers to monitor project progress, produce and maintain high-quality project documentation (plans, risk and issues registers, etc.) to support effective delivery.
- Supporting the effective and smooth running of project and programme meetings across Responsible Finance, including schedule and arranging, developing documentation, and effective minute taking.
- Supporting aspects of Responsible Finance’s operational and policy function including; record keeping updating of the CRM system, and, assisting with the collection, analysis and presentation of data from multiple sources as required. (For example, to support our annual impact reporting exercise).
- Supporting the Programme Director and Programme Manager with the collation and development of reports for grant funders, and Responsible Finance boards.
This is a varied and dynamic role, working closely with our members and a range of high-profile external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post which are subject to change. Any changes will be made in consultation with the post holder.
Skills and Experience:
Essential:
- Strong and proven experience as a project support officer/co-ordinator providing high quality support across multiple projects at once.
- Experience in the generation and updating of online content using tools such as WordPress, Canva, SurveyMonkey etc to develop high quality web and social media content.
- Strong all-round administrative support skills, fluent with standard Office applications such as Word, Excel, Teams with an ability to quickly learn new technologies and applications.
- Able to work with minimum supervision in a fast-paced environment.
- Strong communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
- Strong interpersonal skills and comfortable dealing with members and stakeholders with a proven ability to manage multiple stakeholders and get information needed from busy people.
Desirable:
Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies.
Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:
- Experience of using project management tools (e.g. Microsoft Project, Clickup) and techniques, and of developing and maintaining project and programme documentation.
- Experience supporting and co-ordinating the delivery of online and face to face events.
- Experience of creating and delivering presentations.
- Experience in developing graphics/infographics using apps such as Canva.
- Experience supporting research, monitoring and evaluation.
- An understanding of CDFIs and/or lending helpful.
Reporting To: Programme Director
Contract:FTC to Dec 2026
Salary: £26,000-£30,000
Date Closes: 15th September
How to Apply
Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.
Please send your CV and responses to the following questions to Careers4Change using the upload boxes below.
- What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
- You need to organise a programme board meeting, develop the agenda, and take minutes. However, several key stakeholders have conflicting schedules. How would you ensure the meeting is effectively scheduled and all necessary information is captured and communicated?
- You are tasked with gathering regular programme reporting information from a group of Responsible Finance’s CDFI members. You will need to turn this into a report for the funder. Please describe how you would go about collecting the information, synthesising it, and writing up a report.
- You are assisting in the delivery of a key project that involves awarding and monitoring grants for capacity building. Midway through the project, you notice that one of the grant recipients is not meeting their milestones. How would you address this issue to ensure the project stays on track and the grant recipient meets their obligations?
Role Summary
Join our team and help us improve public sector food across the UK with our School Plates and new Hospital Plates programmes. We're looking for a passionate and driven Chef Trainer to support schools and hospitals in delivering healthier and more sustainable menus.
The programmes continue to go from strength to strength. Through School Plates, we currently support over a third of all UK local authorities, catering for more than 12,000 schools and feeding over 1.25 million children daily. To date, we have been responsible for swapping over 50 million school meals from meat-based to meat-free or plant-based. We're now expanding our successful model into the health sector with our new Hospital Plates programme, bringing the same positive change to patient and staff menus.
Are you a skilled chef trainer with a passion for improving public food? Can you match our ambition? You'll be using your culinary expertise to train catering teams in both schools and hospitals, provide menu advice, and get involved with recipe development and culinary education. You will also run cooking workshops for pupils in secondary schools, inspiring the next generation to get excited about plant-based food. You will also build and manage relationships with our catering partners, helping them deliver delicious and sustainable meals. This is a UK-wide role and will require travel to different sites.
We’re looking for someone to join our team for 3 days a week but are open to applicants looking for flexible working hours, including, potentially, 4 days a week.
Job Details
Job Title: Chef Trainer - School Plates & Hospital Plates
Reporting to: Programme Manager, UK
Location: Remote (home-based with travel across UK)
Hours: 21-28 hours per week (0.6-0.8 FTE)
Salary: £32,000 per annum pro rata (based on 1.0 FTE)
Responsibilities
As our Chef Trainer & Programme Support, you'll be a key player in developing and delivering our School Plates and Hospital Plates programmes. You'll use your culinary expertise and passion for food system change to create resources, train professionals, and engage with our partners.
Key Responsibilities
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Recipe Development & Training: You'll co-lead the creation, testing, and development of new plant-based recipes for our school and hospital programmes, and lead on developing ‘grab-and-go’ and internationally inspired options for secondary schools. You'll also plan and deliver training sessions, including in-person and online workshops, and create e-learning courses for caterers.
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Programme Development & Support: Work closely with programme managers to develop and refine the strategy for our initiatives. This includes supporting pilot programmes, measuring their impact, and creating bespoke catering resources for our partners.
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Stakeholder Engagement & Communication: Represent our organisation at events and in meetings, providing expert catering advice and information on our programmes. Collaborate with our communications manager to create engaging content, including recipes and videos for our website, e-learning platform and social media.
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Education & Outreach: Partner with our education manager to plan and co-deliver secondary school cooking workshops. These sessions will teach pupils basic plant-based culinary skills that align with the National Curriculum as well as inspire the next generation to choose plant-forward options and learn about the impact of their food choices in a positive way.
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Inspire Catering Teams: Your role is to build and maintain relationships with catering partners, providing expert catering advice and practical recipe suggestions. You'll work with them directly on pilot programmes, offering bespoke support to inspire positive menu changes. You'll also provide essential administrative support for our programmes and help create and deliver presentations to promote our work to a wider audience.
Qualifications
Essential
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Experienced in planning and delivering cooking workshops to groups.
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Experience of working in a culinary setting and developing recipes with a strong interest in plant-based recipes.
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Excellent communication skills and be a confident and engaging educator.
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Flexible and agile approach, with a willingness to be a true team player and fill gaps as needed.
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Proactive with initiative and drive.
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Strong organisational skills.
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Attention to detail.
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Solution-focused and resilient.
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Confident in creating basic spreadsheets and slide decks.
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Ability to work well under pressure and manage time effectively in a fast-paced and small but fast-growing non-profit work environment.
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Ability to work well unsupervised with experience of working in remote teams with a reliable internet connection.
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Passionate about food systems change.
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Alignment with our vision and mission.
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Based in the UK and able to attend meetings, events, and training to represent the team and programme across the UK.
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Willing to travel across the UK for workshops and events.
Desirable
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Experience of working within school and/or hospital food.
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Experience of food photography and creating recipe content for social platforms or online courses.
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Experience of managing projects.
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Experience of liaising with local authorities, schools, or other public sector bodies.
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Experience in the field of nutrition, including an interest in plant-based nutrition.
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Experience of working in the food, health or environmental sector.
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Experience of using customer relationship management (CRM) systems (training will be provided).
Benefits of working with us
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Generous annual leave entitlement - 25 days per year, with an additional day granted at the start of each calendar up to a maximum of 30 days (plus bank holidays)
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A strong organisational focus on personal development, with a designated training budget.
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Provision of a work laptop.
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Flexible, trust-based working arrangements and home-office arrangements.
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Career development support
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Enhanced maternity, paternity, shared parental and adoption pay
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Compassionate animal companion leave
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Employee Assistance Programme including counselling
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Access to 24/7 virtual GP Service
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Mindfulness support via a free Headspace account for you and up to 5 friends or family members
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Access to the Wisdom app with exclusive perks and discounts
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Membership to the OpenUp platform
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We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world.
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And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
When?
Application deadline: 5th October 2025
Start date: November 2025
Application process and timeline
Please submit your application using our online form including your CV and cover letter. By submitting your application you agree that your personal data will be processed by and shared with our UK entity (ProVeg C.I.C.) and German entity (ProVeg e.V.).
The recruitment process consists of two rounds: 1): an online trial task; 2): an interview with the Programme Manager and Director.
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Application deadline: 5th October 2025
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Online trial task: sent to longlisted candidates by 10th October 5pm, to be completed by 12 October at 5pm
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Interviews: take place on 21st and 22nd October 2025
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Start date: November 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a Clinical Administrator to join us at Respond. If you are an experienced administrator looking for a rewarding new role and you can be part of the exciting development of new clinical structures of a specialist psychotherapy service. Respond has an exciting opportunity for you.
The Clinical Service Administrator is an integral part of the development of administrative and operational functions of the psychotherapy service alongside the Psychotherapy Services Manager. The role acts as the first point of contact for clients, families, external stakeholder and members of staff. It may also involve some administrative support for the wider team. Excellent administration abilities, proactive and solution-focused approach to working, strong IT skills, discretion and a warm, professional manner are essential.
Respond is entering its thirty first year as a charity and has grown from a small London based charity to a medium sized national charity in recent years. Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.
Further information about Respond
An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.
We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover.
We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.
We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.
We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.
We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role. You may be just the right candidate for this or other roles within the organisation.
Respond Benefits package (all per financial year)
We offer a generous and comprehensive package of flexible benefits to all of our staff.
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Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home. Part time hours are altered accordingly.
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Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.
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Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,
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Discretionary study leave to support training relevant to your role.
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Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.
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Up to 5 days paid time off for dependents per financial year.
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Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.
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Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment.
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Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.
Note all of the above days per annum stated are pro rata’d for part time employees.
If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement. Your statement should be no more than 2 sides of A4.
Deadline for applications – Rolling recruitment
Interviews - TBC
Start date – TBC
If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement. Your statement should be no more than 2 sides of A4.
The client requests no contact from agencies or media sales.
Job title: Deputy Director of Global Development, North America
Salary: circa £80,000 to £90,000
Location: Hybrid/South Kensington and White City (with travel to other Imperial campuses/meetings as required).
We are recruiting the exciting position of Deputy Director of Global Development, North America. This is an opportunity to drive Imperial’s ambitious fundraising efforts in North America as we embark on our first comprehensive campaign.
Imperial is a world-leading university, ranked 2nd in the world and 1st in the UK and Europe. Our research performance is unparalleled in Europe; real-world impact is in our DNA. From climate science to AI, medicine to sustainable engineering, our research and teaching are shaping the future and addressing some of the world’s most urgent challenges.
Our placing in the rankings is a by-product of our work to nurture an environment where our staff and students are valued and can thrive. Imperial is focused on offering the best possible education, conducting high-quality research and innovating to make the world a better place.
This is an exciting opportunity to join us at a moment of extraordinary momentum. Reporting to the Director of Development: Principal Gifts and Global, you will lead fundraising efforts for North America. You will be responsible for achieving ambitious campaign goals, working closely with senior colleagues across Advancement, and engaging with the President and other senior leaders to support Imperial’s international presence and profile in the region.
You will have strong track record in securing major gifts and engaging high-level donors with the ability to navigate complex institutional relationships with professionalism and diplomacy. The role requires regular travel to North America.
If you are inspired by the chance to help deliver lasting global impact through education and research leading positive change and believe in the power of STEMB to shape a better world, we would love to hear from you.
Interested?
Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.
This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following roles:
- Director of Development: Principal Gifts & Global
- Deputy of Global Development, Asia
Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.
Further Information
Imperial College is partnering with Constellate Global Talent on this search.
No agencies please.
Please familiarise yourself with the attached Candidate Pack. This role will remain live until it is filled therefore please complete and submit your application at the earliest possible opportunity to avoid potential disappointment. To apply, please submit a CV and covering letter.
AMR Action UK is the UK patient organisation for people impacted by antimicrobial resistance (AMR). Our focus is on engagement with patients and their families, delivering direct support through our information service, peer-support through patient panels, and small-scale research projects.
AMR Action UK seeks to empower patients, families, and carers to have their voices heard on matters that affect their lives and to be able to influence research priorities, policy and implementation changes at government level, and changes in NHS practices, across the four nations of the UK.
About this role
AMR is a global problem which many believe is bigger than climate change in terms of both potential impact (the end of modern medicine as we know it) and urgency. While many of the solutions are long-term in nature, in the UK we can address many issues right now which will reduce the harm from AMR, meaning that less people die and many more people will avoid reduced quality of life.
In 2025 Antibiotic Research UK changed its name to AMR Action UK, with an ambitious strategy to address the harm from AMR across all four nations of the UK. This post plays a vital role in a passionate and driven team generating sustainable fundraising income and building the foundations for AMR Action UK’s vision and long-term impact.
Purpose of the role
To shape and deliver a balanced, strategic and proactive programme of trusts and foundations fundraising, achieving immediate targets whilst cultivating and developing partnerships for the future.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.
What you’ll do
ShareAction’s Banking Standards team works towards holding financial institutions accountable for their impact on climate change. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or fossil fuel policies – and we are gradually expanding our work to include other sustainability themes and banking regulation. We have achieved significant wins, such as contributing to HSBC becoming the world’s largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target.
The team is structured around two main pillars: our campaigning and our research pillar. The research pillar ensures that the team’s campaigning and advocacy work is based on sound analysis and facts. The Senior Research Manager oversees the research pillar, currently composed of three more junior researchers. The Senior Research Manager is responsible for developing and implementing a research strategy that underpins campaign needs for analysis and insight in line with campaign timelines and available resources. You will oversee and contribute to the delivery of high-quality research outputs, including thematic reports, investor briefings, and surveys of Europe’s largest banks, and ensure that they are underpinned by clear and robust research methodologies. Alongside the Head of Banking Programme and the Senior Campaign Manager, you’ll act as an ambassador for the team in external forums, the media, and when meeting with and presenting to external stakeholders, including banks, civil society organisations, and investors.
If this role sounds like something that would build on your current skill set and engage you, we’d love to hear from you!
What you’ll bring to the team
To be successful, you will:
- Have a good understanding of how banks work and how they can help address climate change, developed through experience working in or with banks.
- Be a strategic thinker.
- Have excellent project management and organisational skills, with a proven ability to autonomously manage research projects, allocate tasks, and handle multiple competing priorities to meet deadlines.
- Have extensive experience carrying out research and an ability to summarise complex issues and datasets for others in a clear and concise way.
- Have advanced Excel skills.
- Have experience managing a team of research professionals and/or providing direct line management support.
- Have a proven ability to handle relationships with multiple external stakeholders in the private and public sectors.
- Have excellent communication skills, both written and verbal, and the ability to flex your style according to your audience.
- Be a collaborative team player who is comfortable receiving feedback and ideas from more junior staff, seeks opportunities to support colleagues and is willing to support other areas of work as needed.
- Be passionate about the issues ShareAction advocates for and be comfortable working in a campaigning environment.
It would also be great – but not essential – if you meet the following criteria:
- Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
- A good understanding of responsible investment.
- Experience integrating innovative tools and approaches into research processes, such as AI tools.
- Subject matter knowledge in climate change, biodiversity and/or human rights.
- Experience using the Salesforce CRM system and/or Cascade and/or Eikon.
We have a formal hybrid working policy in place, and the Banking team meets in the office every Tuesday for a team meeting and team lunch. We also aim to organise additional team-specific meetings on those days. We expect candidates who live in London to come to the office every Tuesday and those who live outside London to come to the office two Tuesdays a month.
What we will do for you
We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.
Currently, we are pleased to offer:
- A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
- Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
- Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
- The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
- A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
- Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
- An 8% non-contributory pension invested with NEST and their green funds.
- A healthcare plan with Bupa.
- An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
- Death in service cover of 3x salary.
- 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
- Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
- Enhanced sick pay: starting at 5 weeks’ full pay from day 1.
- Season ticket loan and cycle-to-work scheme.
ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!
For further information and to apply, please visit our website via the Apply button.
Closing date: 9.00 am on Monday, 29th September 2025.
Applications will be reviewed regularly, and this advert may close earlier than stated if a suitable candidate is identified. You are therefore encouraged to apply as soon as you can. Previous applicants should not reapply.
Interview dates: There will be two rounds of online interviews for selected candidates.
To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.
This new role will focus on driving business development and fundraising opportunities, and ensuring robust contract administration across METRO's HIV services. Reporting to the Head of HIV or Director of Services, the Senior Manager (HIV Services): Business Development and Team Coordination plays a vital role in strengthening the sustainability and effectiveness of METRO's HIV services.
The post holder will support the development of funding proposals and bids, build and maintain relationships with funders, commissioners, and partners, and contribute to fundraising activity to secure the future of HIV services. Alongside this, the post holder will provide hands-on support to the team with contract management, producing high-quality data-led reports, monitoring outcomes, and ensuring compliance with funder requirements.
This role acts as a bridge between delivery teams and METRO's leadership, being part of its Senior Management Team (SMT), and enabling services to thrive by ensuring contracts are well-managed, reports are accurate and timely, and opportunities for growth and sustainability are actively pursued.
Programme
METRO runs various HIV prevention and support services across London and the Southeast. These services include pan London and local HIV prevention services, HIV support services including advice and advocacy and family support, HIV peer mentoring and counselling services. Many of these services are delivered in partnership with agencies such as the GMIPartnership consisting of Spectra, Positive East, and our collaborations with THT, Positively UK and Africa Advocacy Foundation. Our services are also embedded in other sexual health partnerships, such as the SASH programme, which consists of our partnerships with Turning Point, London Friend and Naz. We also work with several NHS Trusts as part of our work with the London HIV Fast Track Cities programme and wider programmes.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £27,000 (0.5 FTE)
Hours: 20 hours/week (including 3 shifts/week, 5 hours each)
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based (London) – some evening/weekend work required
Role Purpose:
The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.
Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.
Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.
Role Responsibilities:
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Answer incoming calls from victims of hate crime with empathy and professionalism.
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Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
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Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
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Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
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Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
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Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
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Maintain strict confidentiality in accordance with data protection and safeguarding policies.
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Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
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Participate in supervision, debriefs, team meetings, and reflective practice sessions.
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Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
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Contribute to service evaluation and team-wide improvements.
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Work as part of a small, supportive team.
Person Specification:
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Experience in helpline, support work, or similar client-facing roles.
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Understanding of hate crime and its impacts, particularly on Muslim communities.
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Excellent listening, communication, and note-taking skills.
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Ability to manage emotional content and maintain professional boundaries.
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Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
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Excellent understanding of British Muslim communities, their diversity, and everyday practices.
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Ability to work independently and manage time effectively in a remote/hybrid setting.
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Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.
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Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.
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Commitment to the values of equality, diversity, and inclusion.
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Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
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Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.
The Role
CoppaFeel! is looking for a Programmes Officer to support the growth and development of our regional service delivery over the next 18 months.
The Programmes Officer will play a key role in supporting the successful delivery of a portfolio of activities to strengthen CoppaFeel!s awareness raising work at a regional level, helping us to engage more young people across the UK through volunteer activities and localised service delivery.
This is a fixed term position and a busy role with broad responsibilities including project co-ordination and administration. You will sit within the Education team and report to the Senior Programmes Manager.
This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will also be required to attend the office for quarterly team meetings, department meetings, and in-person training. We will provide plenty of notice for when you are required to be in for these purposes.
Due to the nature of the role you will also be expected to provide occasional support with delivery and events in targeted regions throughout the UK. There may be occasional weekend / out of hours working for which you will be awarded TOIL.
Duties and Responsibilities
- Provide support and assistance to the Senior Programmes Manager to ensure the successful implementation and operation of regional projects.
- Provide administrative support, facilitating communication between key stakeholders and acting as the key contact for enquiries.
- Attend programme and stakeholder meetings to share updates and gather feedback.
- Assist with the set up and operational delivery of collaborative services, coordinating activities, resources and timelines in line with agreed delivery plans.
- Attend in person events and activities to support staff, volunteers and community partners.
- Represent CoppaFeel! at events, promoting and communicating our awareness message.
- Deliver awareness talks and presentations of our key messaging to support regional interventions.
- Liaise with colleagues in other departments to ensure services offered are targeted appropriately and to support a collaborative approach to delivering regional programmes.
- Work with the Senior Programmes Manager to identify opportunities to deliver our work in localised settings.
- Collaborate with the digital team to promote and celebrate regional work through CoppaFeel!s digital channels.
- Build strong relationships with key stakeholders, including regional partners, healthcare professionals, volunteers, and community groups.
- Support the Senior Programmes Manager to monitor the effectiveness and impact of regional programmes by gathering, collating and reporting data to track project progress.
- Maintain records on activities delivered and update stakeholder records using our CRM database.
- Work with the Engagement and Inclusion team to ensure services delivered are inclusive, accessible, and are informed by meaningful engagement with young people.
Skills, Experience and Qualifications
Essential
- Experience of successfully planning activities, coordinating communication and responding to feedback.
- Experience of building strong relationships with internal and external stakeholders.
- Outstanding organisational skills, with the ability to balance competing priorities across multiple workstreams.
- Confident to deliver awareness talks in the community
- Excellent administrative skills.
- Excellent communication skills, both written and verbal.
- Excellent time management skills with the ability to plan and meet deadlines.
- Initiative and resourcefulness to identify and solve problems.
- Commitment to promoting equality, diversity, and inclusion.
- Strong IT skills with the ability to pick up new systems quickly.
- Confident driver and full clean UK driving licence.
Desirable
- Experience of working in the charity sector
- Experience using database software
Application information
Applications will close on Friday 12th September 5pm with the aim to commence interviews on W/C 22nd September.
CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.
Let us know if you have any accessibility requirements or need any adjustments for the interview.
Main Benefits and Terms & Conditions
Annual Leave entitlement - 22 days and 3 days off at Christmas + public holidays, a day off for your birthday and for Kris’ cancerversary.
Benefits
- Wellbeing fund
- Employee Assistance Programme
- Access to Self Space training and 1:1 therapy
- Core working hours 10am - 4pm
- Enhanced Maternity and Paternity Leave
- Flex Friday; every other Friday off, with the flexibility of being available in the case of emergencies
Equality, Diversity, and Inclusion
At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you someone who believes that the unique power of sport positively impacts the lives of disabled people?
We're seeking a Senior Partnerships Officer to help us expand our Coaching and Training offerings. In this dynamic role, you'll be the driving force behind forming new partnerships and strengthening existing networks. You’ll also manage exciting collaborations and think creatively about community sports development and its impact, helping shape opportunities that truly make a difference.
You will identify opportunities by generating leads, attending events, and engaging stakeholders to grow. You’ll have the chance to work across our project portfolio, delivering outcomes for our partners and funders, including Nike and London Sport.
Through line-managing our Workforce Development Officer, you will oversee the development of our talented and inspiring workforce, who are vital to our success.
You will play a key part in generating unrestricted funding to support our core operations and initiatives. Contributing to our “Enrich” strategic strand, a central focus will be fostering trust within the communities we serve, enriching the experiences of disabled people.
The role addresses gaps in delivery to meet the needs of underserved communities, supports the development of coaches by creating paid opportunities and mentorship for disabled coaches, and promotes awareness and attendance at our Community Clubs.
Working closely with the Head of Service Delivery, you’ll help shape the future by developing sustainable pipelines for growth, while playing your part in responding to enquiries as a valued member of our friendly team.
We’re looking for someone with a growth mindset who thrives within a small and inclusive delivery team. A positive team oriented attitude is key. We encourage applications from individuals of all backgrounds who may not meet every qualification but are passionate about the role and bring relevant skills and experience.
If you are excited about the position of Senior Partnerships Officer, we would love to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Childhood Trust is London's child poverty charity. We are dedicated to creating opportunities and brighter futures for the 700,000 children growing up in poverty in London. While we work to alleviate today’s impact of poverty, we support children and families to build pathways to become happier, healthier, safer and more resilient, breaking the cycles of inequity. Listening to and engaging with young people who have experience of living in poverty, is critical to ensuring our efforts truly reflect their needs and aspirations.
As Director of Fundraising, you will be a key member of our senior leadership team delivering on the strategic objectives of the charity with responsibility for raising £4m this financial year in voluntary income for the Childhood Trust across trusts & foundations, corporates, major donors and community. Delivering growth year on year to support the ambitious plans of the organisation. Directly managing three ‘Heads Of’ fundraising roles, you will create a new fundraising strategy, steer the fundraising team’s activities, secure funding, and cultivate relationships that fuel our mission.
Benefits to working at the Childhood Trust include:
- Competitive holiday package including a day off for your birthday and the days between Christmas and New Year Off
- Enhanced Maternity/Paternity Leave
- Flexible working environment
- Hybrid working, with the expectation of ideally two days in our office in Victoria a week
- Part time hours are considered
To read more about the responsibilities in the role, please read the attached Job description.
We are aiming to hold interviews the week beginning the 6th October.
Please submit your CV and Cover letter.
Furnishing Futures is an innovative charity creating fully furnished, healing homes for survivors of domestic abuse who have been rehoused in empty social housing. We do this by partnering with the interiors industry, which donates high quality furniture and homeware that could otherwise end up in landfill.
We are looking for a dynamic Events and Retail Manager. You’ll be working closely with our CEO and Head of Partnerships and Fundraising to develop and deliver a varied and inclusive events programme and run our sales space, The Atrium, adjacent to our warehouse in East London E10. Our events will center around our key programming pillars; sustainability, design, wellbeing, women’s empowerment, social housing and social justice.
If you're passionate about our work, solution-focused and organised, with experience in events and sales we'd love to hear from you. We particularly welcome applications from people from all marginalised groups, communities and backgrounds.
It is our mission to create a future where furniture poverty no longer exists and no useable furniture ends up in landfill
The client requests no contact from agencies or media sales.
Are you experienced in trust fundraising and ready to help make a meaningful impact?
We’re looking for a Trusts Fundraising Officer to join our Income Generation team at the Motor Neurone Disease (MND) Association. You’ll help secure funding from charitable trusts and foundations, supporting our vital work and strategic goals. You’ll manage a portfolio of funders, develop new opportunities, and create high-quality proposals that bring our work to life. You’ll also build strong relationships across teams and ensure accurate and timely reporting.
This is a great opportunity for someone who enjoys writing strong, impactful proposals and is keen to be more involved in building relationships, both internally and externally. You’ll be supported by a collaborative, friendly team and given a diverse portfolio with the chance to shape our future approach and influence how we work. We’re looking for someone who brings a thoughtful, tailored approach to trust fundraising, and who is excited by the opportunity to help us grow.
Key Responsibilities:
- Manage a portfolio of charitable trusts and grant-making bodies to achieve income targets
- Research and identify new funding prospects
- Develop clear, well-structured proposals for low- and mid-value funders
- Build strong internal relationships to support collaborative working
- Deliver timely and accurate reports and updates to funders
- Provide excellent stewardship to funders to support long-term engagement
- Maintain accurate and consistent records of fundraising data
- Contribute to wider team targets as part of the High Value team
About You:
- Proven experience of trust fundraising, meeting income targets
- Strong writing skills, with the ability to tailor content for different funders
- Confident in identifying and researching suitable funding opportunities
- Able to build and maintain positive working relationships internally and externally
- Highly organised and able to prioritise a varied workload
- Strong attention to detail
- Comfortable working both independently and as part of a team
- Skilled in using Microsoft Office and CRM systems (Dynamics 365 experience is desirable)
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description and further information about working for the MND Association is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week with the flexibility to attend more regularly in line with business needs.
The client requests no contact from agencies or media sales.
Luminary Bakery is an award-winning social enterprise and artisan bakery, empowering women through training, employment and community. Our products – cakes, pastries and celebration bakes – combine exceptional quality with a powerful story in every bite.
We are entering an exciting phase of growth and are looking for a driven Sales Consultant to lead our revenue strategy, unlock the potential of our incredible client list and develop new opportunities that generate sustainable income to support our mission.
About the Role
This is an independent, target-driven role where you’ll take full ownership of sales – but you won’t be working in isolation. This is a key position for someone who thrives on sales, relationship-building and growth.
You will take ownership of outbound sales, and proactively seek opportunities across B2B, B2C and corporate growth (standing orders, wholesale and weddings), and work to ensure our pipeline is always full and well nurtured.
This is not a passive sales role—it's about being out there, finding leads, closing deals and growing accounts.
Key Responsibilities
Outbound Sales & Business Development
- Identify and secure new B2B, wholesale, corporate and wedding clients.
- Unlock the potential of our existing client list through strategic outreach.
- Drive proactive lead generation, including cold calling, networking and LinkedIn outreach.
- Build and maintain a robust pipeline of leads, converting them into long-term contracts.
- Attend tastings, sales meetings, and events to pitch Luminary’s offering and communicate our social impact.
- Keep CRM records up to date to track opportunities, conversations and progress.
Account Growth & Relationship Management
- Strengthen and expand relationships with high-value clients and key accounts.
- Spot and pursue upselling opportunities (e.g. regular standing orders, bespoke gifting, seasonal campaigns)
- Collaborate with production, fulfilment and packaging teams to ensure flawless delivery
Sales Strategy & Performance Tracking
- Lead on setting and delivering monthly, quarterly, and annual sales targets.
- Report regularly to the Managing Director on sales performance and pipeline health
- Use customer feedback and sales data to refine and improve sales strategy
Weddings & Corporate Events
- Respond to wedding and corporate event enquiries and develop new outbound opportunities.
- Build relationships with venues, planners and corporate gifting contacts.
- Prepare tailored proposals, quotations and tasting sessions for high-value prospects.
- Develop and implement initiatives to increase wedding cake sales
About You
- Proven track record in B2B or high-end food/hospitality sales
- Commercially driven with a “hunter” mindset – you thrive on securing and growing business.
- Strong network and understanding of Contract Catering
- Strong networking skills and confidence in both face-to-face and virtual meetings.
- Passion for food, social enterprise, and creating positive impact.
- Self-starter who can work independently, while collaborating effectively across teams.
- Skilled at building relationships across multiple sectors and seniority levels.
- Comfortable working in a fast-paced, evolving environment.
Desirable
- Experience in event/wedding sales or working with luxury/corporate clients
- Experience with CRM systems (Capsule CRM) and Excel/sales dashboards
- Understanding of food production or social enterprise business models
Package
- Salary: £42,000 per annum (0.4 FTE), pro rata
- 21 days annual leave + bank holidays (pro rata)
- Free barista coffee when working on-site, staff discount on Luminary food when working on-site, staff discount on Luminary product online
- Be part of a supportive, purpose-driven team changing lives through baking
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
Sense is recruiting for a Supporter Services Assistant to join our fantastic Engagement Team in Kings Cross, London on a hybrid basis.
The successful applicant will play vital part in the Engagement Department and the charity as a whole – it makes sure that supporters have an outstanding experience of supporting Sense and know how much they are valued. Your daily task’s are varied with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.
The main duties and responsibilities include:
- Accurately processing fundraising income, including cheques and cash, vouchers (CAF, KKL) direct debits, payroll giving and from online donation platforms (Just Giving, Virgin Money Giving, Facebook) within agreed timescales and in line with provided procedures.
- Create or amend supporter records on Sense’s Raisers Edge database, ensuring that all interactions between charity and supporter etc are recorded accurately and in line with best practice GDPR.
- Identifying opportunities for supporters to further engage with Sense and promoting them as appropriate to help deliver Fundraising department targets (such as sharing a supporter story with our Comms team).
- Work with other fundraising teams to ensure relationships with supporters are managed effectively, both by responding to enquiries promptly and by working to the agreed supporter communications plan. There is also the expectation to attend other teams’ meetings i.e. Community, Events, Philanthropy to understand what activity is happening across the charity.
To succeed in this role, you will have:
- Previous experience of working in a customer or supporter service environment
- Administrative experience in a busy office environment
- Experience of using Raiser’s Edge or similar Customer Relationship Management database
- Outstanding customer service, an excellent telephone manner and ability to understand team needs to prioritise workloads effectively.
- Excellent attention to detail, especially when entering data.
- Good working knowledge of MS office, including Word, Excel and Outlook.
For a full job description and person specification please see the link below.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.