Crm And Marketing Data Analyst Jobs
What we do
For one in two of us, cancer will change everything
When it does, so can we.
Weston Park Cancer Charity is here to face cancer with you. Our services, advise and support are for you and the people close to you, helping everyone to live with and beyond cancer. The funds we raise also support vital, pioneering research and clinical trials led by the exceptional medical experts at Weston Park Cancer Centre. It’s our job to care in every sense for our patients and their families. Our help is free, and we’re here for you, together every step.
What you do
Main purpose of post
This role will lead on the development and implementation of an integrated data strategy for the charity, working collaboratively with all departments to understand their data needs and supporting the use of data to improve performance and maximise our impact.
As a Data Analyst, you will be responsible for ensuring the accuracy and integrity of our data systems and processes, as well as extracting key insights and identifying trends to inform decision-making and drive organisational growth.
You will provide our teams with insightful reporting and data analytics using internal and external data across marketing, donor and operational activity, to optimise our fundraising activity and increase income.
This role is integral to ensuring there is consistency in the way the charity collects and processes data and will be the first point of contact for advice and guidance for data issues. You will be responsible for developing a training programme to support database users to become competent day-to-day users and will deliver further training on specific aspects of the data management systems when required.
Your work will be a mix of direct support to our fundraising and delivery teams, improving and adapting our CRMs and data management systems, leading on improvement projects, and producing high quality analytics to demonstrate impact and support strategic planning.
Key Responsibilities
Database Management & Information Governance
· Undertake the role of Systems Administrator for the charity CRMs and data management systems, responsible for global updates and high-level administration functions.
· Manage and maintain the Fundraising Team CRM system (currently Raisers Edge) and the Services Team CRM (currently File Maker Pro) to ensure they are a reliable source of supporter and patient data.
· Liaise with the CRM developers to stay abreast of software developments and attend training sessions to be updated on best practise for its use.
· Work with CRM users to ensure data management best practice is being adhered to and provide support and guidance when required.
· Investigate and correct data inconsistencies, missing or incomplete data and duplicate records to ensure the CRM produces consistent results and information.
· Work closely with the Head of Fundraising and the Data Protection Lead to ensure that data is processed in a way that is compliant with official registers: the Fundraising Regulator, the ICO, telephone preference services (TPS), mailing preference services (MPS) and other legislative/best practice requirements.
· Manage data consent, privacy and compliance with GDPR regulations across all data management systems.
· Maximise opportunities to grow our database of supporters using digital and other data collection methods, leading on compliance with appropriate consent processes and engaging and supporting colleagues involvement.
Data Insight
· Liaise with fundraisers to fully understand their objectives and data requirements for appeals, communication with donors and event planning.
· Liaise with the Services Team to implement reporting methods that provide insights showing use of services, client demographics and referral patterns to inform service development and budget decisions.
· Support fundraising campaigns with data analysis and reporting to improve donor retention and income generation.
· Generate regular reports and visualisations for internal and external use to demonstrate the impact of our fundraising and services.
· Work collaboratively with our Fundraising, Marketing and Event teams to evaluate campaign performance and provide data-driven insights and recommendations for improvements.
· Lead the wider team to develop high quality and insightful KPI reports and analysis for each area of the charity.
· Lead the compilation of our annual report data to provide a comprehensive account of the charity’s performance and impact over the past year.
Systems Development
· Create user-friendly processes that allow the team to easily submit and retrieve data from the charity’s data management systems and CRMs.
· Design information systems and analytical tools for impact reporting purposes to inform service delivery, strategic thinking and new ways of working.
· Lead an evaluation of our current donation and marketing online platforms to identify opportunities to simplify the donor journey and enhance donor engagement.
· Identify and implement opportunities for automation and integration of systems across departments to streamline the data collection process.
· Maintain knowledge of technological developments, staying up to date with emerging trends and making recommendations for innovative process improvements.
· Lead the scoping and commissioning of new CRMs and data management systems and lead the implementation process, including accurate transfer of data between systems.
Financial & Technical Accounting
· Collaborate with the Finance Team to provide analysis of trends, and annual performance activity to support the monthly financial reporting pack and enable evidence-based decision making.
· Collate information to assist the Finance Team with increasing the value of donations through the recovery of income tax under the gift aid scheme.
· Provide the Finance Team with data analysis and insights to support the annual and three-year budget planning process.
Training Others
· Provide comprehensive in-house training to new and existing staff members to ensure consistent data recording processes are followed.
· Monitor data quality standards and address areas which need attention with additional training or support.
· Ensure data protection policies are followed and provide guidance to staff on the Data Protection Act and requirements for storing sensitive information.
Other
· Attend and contribute to team meetings and 'away days' and be an active, invested member of our team.
· Ability and willingness to travel throughout the region to attend charity fundraising events and outreach services.
· Able to work flexibly, including working in the evenings and at weekends.
General Responsibilities:
Every employee is required to:
• Adhere to, and comply with, organisational policies, procedures and guidelines at all times.
• Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
• Comply with the organisational policy on confidentiality, and the General Data Protection Regulations
• Respect the confidentiality and privacy of donors, guests and staff at all times.
• Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Who you are
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Data Analyst will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.
About you:
· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team.
· You will have excellent communication skills (both written and verbal).
· Able to manage your own workload and priorities to agreed deadlines.
· Participate in and contribute to team meetings.
· Co-operate and liaise with colleagues, working in a professional manner at all times.
· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.
· Support and encourage harmonious internal and external working relationships.
· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity.
Our Total Rewards Package
Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include:
· 27 days (plus bank holidays) annual leave
· Option to purchase additional five working days per year
· Westfield Health level 4 coverage
· 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50%
· Up to 2 weeks full paternity pay
· NHS benefits
· Hybrid working
· A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. *Tax relief is automatically claimed for the staff member.
· Death in service cover
Weston Park Cancer Charity is here to face cancer with you. Our services, advice, therapies and support are for you and the people close to you...
Read moreThe client requests no contact from agencies or media sales.
35 hours per week.
£29,793.18 per annum (London) / £26,855.58 per annum (National)
Location: Base location Whitecross Studios, London. Remote working available.
The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
We are seeking an experienced and professional Data Analyst to join our friendly and ambitious CRM and Data Team. This role will work alongside another Data Analyst and reports to our Senior Data Analyst
In order to be successful in this role, you must have:
-Experience of working with relational databases (ideally MS Dynamics CRM or similar).
-Demonstrable experience of working with data selection and analysis software (eg FastStats) to deliver marketing selections.
-Outstanding interpersonal and communication skills, with the ability to deliver first-rate customer support.
-Excellent data validation and manipulation experience using SQL tools, FastStats, Excel etc.
-Experience of importing data from both external data platforms and internal stakeholders into a CRM system.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is 23:59 on Thursday 21st March 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Thursday 7th March.
Interviews will be held on a date to be confirmed.
Looking for an opportunity to make a difference?
The Children’s Society helps change children’s stories,...
Read more35 hours per week
£29,793.18 per annum (London) / £26,855.58 per annum (National)
Location: Whitecross Studios, London. Remote working available.
The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
We are seeking an experienced and professional Data Analyst to join our friendly and ambitious CRM and Data Team. This role will work alongside another Data Analyst and reports to our Senior Data Analyst.
In order to be successful in this role, you must have:
-Experience of working with relational databases (ideally MS Dynamics CRM or similar).
-Demonstrable experience of working with data selection and analysis software (eg FastStats) to deliver marketing selections.
-Outstanding interpersonal and communication skills, with the ability to deliver first-rate customer support.
-Excellent data validation and manipulation experience using SQL tools, FastStats, Excel etc.
-Experience of importing data from both external data platforms and internal stakeholders into a CRM system.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is 23:59 on Thursday 21st March 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Thursday 7th March.
Interviews will be held on a date to be confirmed.
Looking for an opportunity to make a difference?
The Children’s Society helps change children’s stories,...
Read moreWe currently have an exciting opportunity for a enthusiastic individual to join our team as a Data Officer. You will join us working 35 hours per week on an 18-month fixed term contract and will be based remotely. In return you will receive a salary of up to £28,902.27 per annum plus excellent benefits.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
This Data Officer role sits within the Data & Analytics Department of the Marketing and Income Generation Directorate. The team’s mission is to provide a high performing and specialised operational service to all Marketing and Income Generation teams supporting ambitious strategic plans, providing; sector-leading analysis, sophisticated selection and journeys and an agile income processing team able to support the introduction of new channels and products. We lead key data transformation projects and maintain excellent working relationships with suppliers and colleagues.
Responsibilities of our Data Officer:
To complete Cat Protection’s regular data loading system processes to facilitate the transfer of data from numerous sources into our CRM, ensuring high standards of data quality and integrity through overseeing validation, match rules and reconciliation. Assist the Senior Data Integrity Analyst in projects related to data flows including building new data processes that enable the Marketing and Income Generation directorate to maintain a supporter-focused view, maximising the returns on Cats Protections investments.
What we’re looking for in our Data Officer:
- Experience working with a contacts database (CARE database or similar CRM) and import tools
- Experience of working with financial data and of reconciliation processes
- Familiar with improving data quality through development of process documentation, validation, match rules and data cleaning
- An understanding of the principles of Data Protection legislation
- Organised, with the ability to multitask, prioritise and work on own initiative
- Excellent communication and interpersonal skills, ability to build strong relationships
What we can offer you:
- salary of up to £28,902.27 per annum plus excellent benefits
- generous annual leave entitlement
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 21st March 2024
Virtual interview date: 3rd, 5th & 8th April 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Choose a career with us and you'll be helping us to achieve our vision of a world where every cat is treated with kindness and an understan...
Read moreBattersea is undergoing a significant transformation programme to deliver real change in the way we work with, utilise and learn, from Data. Our new approach will enable smoother animal, customer and supporter journeys and will help us with embed a truly data and insight-driven approach to decision-making at Battersea. With the programme underway, this exciting role has been created to lead the Data Applications Change team, within the wider Data Applications function.
This role, working with the Head of Data Applications will be responsible for recruiting and embedding the newly created Data Applications Change Team. Initially, this team will play an important role in the success of the programme by being responsible for delivering significant parts of several programme workstreams. Once the programme has been implemented, the Data Applications Change team will be responsible for the ownership and delivery of all future changes required for our new Salesforce Lightning CRM, MuleSoft AnyPoint and other related applications.
This is a really exciting opportunity for someone looking to help shape the future of data at Battersea. For an experienced professional, open to working in a dynamic and fast-paced environment, with a desire to facilitate and drive real change, this role offers a lot of opportunity.
About us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
What we can offer you
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance
• Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion at Battersea
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 20th March 2024
Interview date(s): w/c 25th March 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Overall purpose:
As Fundraising and Campaigns Marketing Manager in the Marketing & Communications team, you will drive Ben’s fundraising and commercial services with individuals and businesses within the automotive industry. You’ll work closely and collaboratively with colleagues to deliver the best possible results for communications delivered both digitally and physically (this can include content on our website, social channels, email and printed materials) to support the delivery of Ben’s overall strategy.
Principal Accountabilities:
- Managing the day-to-day marketing of fundraising/income campaigns using a test-and-learn approach across a range of new and existing channels and products
- Managing campaigns and projects from planning to delivery and evaluation, ensuring they are delivered on time and on budget
- Assisting with the ongoing monitoring and optimisation of fundraising campaigns and products
- Researching competitor campaigns, market trends, new tools and platforms
Planning and organising
- Create and execute Fundraising and Marketing plans to promote Ben’s services, events and campaigns against budgets and with clear ROIs, in line with longer-term org strategy
- Work across the range of fundraising and commercial products and services, to ensure pricing, positioning and promotional activities are aligned for maximum impact
- Support to look after brand management of Ben’s fundraising and commercial brands (DoIt4Ben, ILC, Ben Ball, Ben Training etc.)
- Plan, create and develop high-quality content which is tailored to audience personas, which they will find engaging and meets strategic objectives
- Utilise various channels, including social media, website, email marketing and traditional media, to reach the target audience effectively
- Support to develop a programme of regular content. Maintaining and updating Ben wide calendars as appropriate
- Work with colleagues to develop new products and update existing products that are relevant for our audiences that are channel and brand appropriate
- Manage the design, production and distribution of marketing collateral (digital and print), making sure it is consistent with our messaging, tone of voice and is audience appropriate
- Manage end to end email process – from creating emails, automations, using correct data & segments to sending & then evaluating campaigns
- Support online advertising (social, retargeting and PPC)
- Use a test and learn approach in order to learn from user behaviour and to ensure Ben leverages digital communications channels to reach and engage target audiences
Experience required:
(E = Essential/D = Desired):
- Significant marketing and fundraising experience and responsibility within a non-profit environment (minimum 2 years) (E)
- Experience of creating and delivering an annual programme of marketing (E) and fundraising activity (D)
- Experience of working in the automotive industry either in a campaign or hands on capacity (D)
- Experience of delivering strong ROI on fundraising campaigns (E)
- Confident communicator at all levels of the organisation, with the ability to work collaboratively across different areas of the organisation as required (E)
- Very strong organisational and project management skills, with the ability to prioritise tasks and activities across multiple, simultaneous projects (E)
- Understanding and interpreting data (D)
- Experience of traditional and online marketing with an excellent understanding of the digital landscape (E)
- Writing, creating and producing content in multiple formats for various audiences and touch points (E)
- Managing end to end email production from data management and segmentation to email creation to sending and evaluation (E)
- Understanding and application of brand guidelines (E)
- Understanding and creation of on-page SEO and knowledge of the wider SEM implications (D)
- Social media channels, analytics and scheduling software e.g. Sprout Social (D)
Technical Knowledge:
(E = Essential / D = Desired):
- Degree level qualification and/or digital marketing qualification (D)
- Understanding of the principles of customer journey planning and stewardship (E)
- Knowledge of regulatory environment for fundraising including data protection, Gift Aid and fundraising codes of practice and regulation (E)
- High level of computer literacy (MS Office)
- Experience of using CRM (Salesforce) and CMS (Umbraco) systems (D)
- Project management/collaborative working tools (E)
- Knowledge of Adobe Acrobat Creative software (D)
- Knowledge of marketing principles and techniques (E)
- Understanding of how data describes audiences and how this impacts the development and evaluation of content (E)
- Strong attention to detail (E)
- Using a test and learn approach to increase engagement (D)
Ben is the charity dedicated to supporting the people of the automotive industry, providing support for life for them and their family dependen...
Read moreThe client requests no contact from agencies or media sales.
Do you love engaging with the community?
We have an exciting opportunity within our Learning & Practice Hub who are seeking to develop a team of 3 Community Outreach Development Workers to join our Agbero2100 London programme.
At the centre of this work will be the support and development of six Black led venues across the boroughs of Haringey, Lambeth, and Southwark. The 3 Community Development Outreach Workers will each have primary responsibility for maintaining effective relationships with four of the six centres. It is expected that the Community Development Workers will hold, develop, and guide the centres through a process of growth over the lifetime of the programme.
As well as specific responsibility for the work in each centre, the Community Development Worker will be responsible for developing a range of interventions across each of the boroughs, and for initiating and supporting London wide training events and activities.
Applicants are required to send a cover letter and CV.
Our Vision
As an African diaspora led, infrastructure plus organisation, we believe in empowering Black and&nb...
Read moreThe client requests no contact from agencies or media sales.