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For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative.
Brief role description
The Key Account Manager will drive employer engagement across the Technology and Manufacturing Sectors.
In this role you will build and develop strategic relationships with employers to create high-quality career opportunities for the Armed Forces community, including Service Leavers, Veterans, Reservists and their families. You will play a key part in connecting talented individuals with forward-thinking organisations while shaping sector-specific pathways aligned to future workforce needs.
You will shape and deliver an insight-led employer engagement approach that reflects sector needs, creating meaningful opportunities across a range of roles while building strong talent pipelines. The role will also involve targeted campaigns and representing the organisation through high-quality events and engagement activities that connect employers with the Armed Forces community.
Who we are looking for
To be successful in this role you will need to have extensive experience in business development and networking and have a comprehensive understanding of recruitment and selection.
You will need to be a motivated self-starter, with an ability to deliver output against demanding schedules. You will also need to have strong presentation and administrative skills and excellent communication and interpersonal skills with the ability to collaborate effectively with both internal and external stakeholders.
The ideal candidate will be able to demonstrate empathy and an understanding of the Armed Forces community, including the unique challenges and strengths related to their employability. They will also have experience in marketing and public relations and be resilient, adaptable and capable of managing the demands of the role with a proactive approach.
Although this is a home-based role, you should be based within a reasonable commuting distance to London to attend key meetings, networking events and employer engagements as required.
Interested? Want to know more about the Charity? Check out our website.
Eager to know more about the role? Have a look at the Job Description.
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 19 July 2026.
Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children


The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Programme Delivery Manager - Change Team
Reports to: Senior Grants and Commissioning Manager
Salary: £42,000
Location: Central London or Hybrid
Contract: 2-year fixed term – potential to extend
Closing date: 9 am, Tuesday 14th July
Interview dates: 28th and 29th July
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference.
One of the most important things we do is turn evidence into action through our change programmes, working directly with schools, local leaders and services to change practice and prevent violence. To deliver these programmes well, we need clear plans, smooth commissioning and procurement processes, accurate data and strong coordination across teams and partners.
The Programme Delivery Manager role is critical to making that happen, and it has two distinct elements:
Programme management for two Change programmes: You’ll be the hands-on programme lead for two of our main change programmes. You’ll work closely with the Change delivery team to put clear, aligned plans in place and then brilliantly manage those plans day to day, making sure everyone knows what’s expected of them and by when.
Commissioning and procurement support for the whole Change team: You’ll also be the go-to source of guidance and advice for Change colleagues who are procuring or commissioning other activity. You’ll help the team navigate processes correctly, ensuring commissioning is captured and maintained accurately in Salesforce and keep our ways of working consistent across the team. By keeping us organised and on track, you’ll help us maximise the impact of every pound we invest.
Key responsibilities
Your role has these two distinct but complementary elements. The first is hands-on programme management for two of our main Change programmes. The second is acting as a source of guidance, advice and practical support on commissioning and procurement for the wider Change team. Together, these responsibilities are essential to keeping our programmes on track and our commissioning processes running smoothly and consistently. A detailed list of your key responsibilities is given below:
1: Hands-on programme management for two Change programmes
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Lead programme planning and coordination:
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Work with the delivery team to make sure we have clear, aligned programme plans in place, with timelines, milestones and owners for every workstream.
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Brilliantly manage those plans day to day, making sure everyone knows what’s expected of them and by when, and that the team stays on track across multiple demanding workstreams.
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Track dependencies and progress, flag risks to delivery early and coordinate solutions before issues become blockers.
2: Guidance, advice and practical support on commissioning and procurement for the Change team
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Manage contracts and commissioning for delivery partners
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Draft, prepare and execute agreements and subsequent variations with delivery partners and commissioned providers, using Adobe e-Sign where required.
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Accurately input and maintain all programme data in Salesforce, including deliverables, financial commitments, payment schedules and supporting documents.
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Ensure timely reporting and compliance with contractual requirements.
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Resolve payment queries and discrepancies quickly, chasing outstanding invoices and reports where needed, and conduct regular data accuracy spot checks in Salesforce.
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Support process improvements and ways of working
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Work with the Senior Grants and Commissioning Manager to keep the team’s commissioning and procurement processes consistent with YEF-wide ways of working.
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Develop and maintain simple, effective tools for planning, tracking and reporting, building on the systems we already use (including Salesforce).
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Identify and suggest process enhancements to drive efficiency and consistency across our programme and commissioning operations.
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Enable effective communication and reporting
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Serve as the central point of contact for programme delivery, commissioning and procurement requests across the team, ensuring streamlined processes and avoiding duplication.
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Provide timely responses and clear communication to internal teams and external partners to keep everything moving.
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Keep senior leadership informed with forward plans, dashboards and progress updates to support better strategic decisions.
About you
You’re this sort of person:
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You’re highly organised and detail-oriented: You can manage multiple workstreams, plans and deadlines without losing sight of accuracy. You take pride in keeping programmes, systems and processes running smoothly.
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You’re confident with systems and data: You’ve worked with CRM, project management or grant management platforms (ideally Salesforce) and understand the importance of data integrity. You’re comfortable creating, updating and checking records to ensure everything is correct.
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You like getting things done: You’ve got a track record of making things happen and ensuring tasks are completed on time. You’re reliable and take ownership of your responsibilities.
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You’re proactive and solution-focused: When something doesn’t match up, like a milestone, payment request or contract detail, you don’t just flag it, you work to resolve it quickly and effectively.
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You’re brilliant at improving and organising things: You enjoy finding ways to make processes better and more efficient. You’re good at understanding how things work and making them work even better.
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You’re a great communicator: You build strong relationships with colleagues and external stakeholders providing clear guidance and timely responses. People trust you to keep things moving.
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You thrive in a support role: You like being the person who makes things happen behind the scenes. You’re motivated by helping teams work efficiently and keeping complex programmes on track.
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You learn fast and adapt easily: You’re comfortable picking up new systems, processes and ways of working. You’re curious and always looking for ways to improve how things are done.
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You care about impact and inclusion: You want your work to make a difference in the community and are committed to equality, diversity and inclusion in everything you do.
While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
To apply
To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 9am Tuesday, 14th July 2026.
You’ll be required to provide proof of your eligibility to work in the UK.
Interviews will take place in the week commencing: 27th July 2026.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a proactive and creative individual to join our team as a Community Fundraising & Partnerships Manager — playing a vital role in growing the support that powers our work.
This role is all about connecting people with purpose. You’ll lead community fundraising activity, build meaningful partnerships with local businesses, and create engaging campaigns and events that inspire support and generate income. Working at the heart of our income generation strategy, you’ll help secure vital funding that directly supports the animals who rely on us.
If you thrive on building relationships, spotting opportunities and turning ideas into results, we’d love to hear from you.
Key Responsibilities
Community Fundraising & Engagement
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Develop and grow community fundraising activity across individuals, groups and local organisations.
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Create and deliver engaging campaigns and fundraising events.
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Recruit and support volunteers to maximise fundraising reach and impact.
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Deliver excellent supporter experiences and stewardship.
Corporate Partnerships
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Build and manage relationships with local businesses.
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Secure financial and in-kind support.
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Develop long-term partnerships that increase income and awareness.
Income Generation & Performance
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Work closely with the Head of Income Generation to deliver fundraising objectives and income targets.
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Maintain a strong pipeline of opportunities and provide regular reporting and forecasting.
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Monitor fundraising trends and identify new opportunities for growth.
Collaboration & Compliance
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Work collaboratively across the organisation to maximise opportunities and ensure consistent messaging.
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Ensure all activity complies with fundraising regulations, GDPR and organisational policies.
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Champion the charity’s values, professionalism and supporter care.
Person Specification
Experience & Knowledge
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Experience in community fundraising, supporter engagement or income generation.
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Experience managing relationships with supporters, community groups or corporate partners.
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Experience delivering successful fundraising campaigns or events.
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Understanding of fundraising principles and supporter stewardship.
Skills & Abilities
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Strong communication and relationship-building skills.
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Highly organised with the ability to manage multiple priorities.
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Proactive, self-motivated and results-driven.
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Confident networker and ambassador for the charity.
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Good IT skills, including CRM/database systems.
Personal Qualities
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Positive, collaborative and resilient.
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Committed to ethical fundraising and continuous learning.
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Passionate about delivering excellent supporter experiences.
As part of the interview process, shortlisted applicants will be asked to deliver a 10-minute presentation. Further details will be provided in the interview invitation.
Benefits
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Company pension
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Employee discount
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Free parking
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Health & wellbeing programme
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On-site parking
We are happy to discuss working hours for this role.
We bring people and animals together to build a kinder world through rescue, care and compassion.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Lead
£45,000–£55,000 F/T
Remote with regular travel
About Metabolic Support
Metabolic Support is the UK umbrella patient organisation for people living with Inherited Metabolic Disorders (IMDs) — rare, lifelong genetic conditions affecting around 40,000 people in the UK and 1.43 million worldwide. Since 1981 we have been at the forefront of rare disease advocacy, research and community support.
About the Role
This is a strategic, hands-on opportunity to lead our fundraising activity, drive sustainable income growth and position Metabolic Support as the leading international patient advocacy group for IMDs. Reporting to the Chief Executive, you'll shape and deliver an ambitious fundraising strategy, build relationships with trusts, foundations, corporates and major donors, and work across our small, agile team to embed fundraising principles into everything we do. The role has no direct reports but requires a collaborative, proactive approach and the confidence to work autonomously.
Key Responsibilities
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Develop and deliver an integrated fundraising strategy covering corporate partnerships, individual giving, major donors, trusts and foundations, legacies, community and events
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Lead on high-value bids and build compelling donor propositions
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Manage donor stewardship, CRM (Nutshell), budgets and board reporting
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Instil fundraising principles across the team and maximise income opportunities organisation-wide
About You
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Proven fundraising or income generation experience with expertise in at least one area: trusts and foundations, corporates or major donors
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Strong relationship-builder with excellent written and verbal communication skills
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Highly organised, self-starting and comfortable managing competing priorities
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Committed to Metabolic Support's mission; willing to travel in the UK and internationally
The client requests no contact from agencies or media sales.
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra’s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura.
This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia’s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience.
As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential.
The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making.
Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra’s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous.
Key Responsibilities
Strategic planning and implementation:
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Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives
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Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle
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Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making
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Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms
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Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements
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Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals
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Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth
Project Management:
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Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events
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Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers
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Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues
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Lead on set up and implementation of new seasons, events and sales activity
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Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura
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Maintain high standards of data accuracy and integrity across Box Office and customer records
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Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction
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Champion accessibility across all ticketing and customer service activity
Leadership & Management:
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Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development
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Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities
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Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation
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Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements
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Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation
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Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement
Skills and Qualifications
Essential
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Minimum three years' experience in a CRM, ticketing, audience data or related role
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Advanced knowledge and practical experience of Tessitura
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Experience managing and maintaining CRM systems and customer databases
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Experience producing audience analysis, reporting and business insight
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Strong understanding of customer relationship management principles
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Excellent attention to detail and commitment to data accuracy
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Strong analytical and problem-solving skills
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Excellent communication and interpersonal skills
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Ability to explain technical concepts to non-technical colleagues
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Ability to manage multiple priorities and meet deadlines
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Commitment to delivering outstanding customer experiences
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Interest in music, culture and the arts
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Willingness to work evenings and weekends
Desirable
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Experience of implementing CRM upgrades or major systems projects
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Experience working within a Tessitura consortium
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Experience of customer journey mapping and audience segmentation
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Experience of marketing automation and CRM-driven campaign delivery
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Experience working within an arts, cultural or performing arts organisation
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Knowledge of accessibility best practice within ticketing and audience services
The client requests no contact from agencies or media sales.
Do you enjoy helping people get the most from technology?
Are you experienced in Microsoft Dynamics 365 and passionate about translating real-world needs into practical system solutions?
London City Mission is looking for a Ministries CRM Systems Partner to play a key role in helping our Ministries Department embed and use Dynamics 365 effectively, consistently and sustainably.
This is an exciting opportunity to work at the intersection of ministry, systems and people. You'll act as the primary CRM partner for one of the largest and most complex user groups in the organisation, helping ministry leaders and field teams use technology well while ensuring that the integrity of our organisation-wide CRM remains protected.
About the role
Dynamics 365 is a critical system that supports work across London City Mission. As Ministries CRM Systems Partner, you will become the trusted link between ministry teams and technology colleagues.
You will work closely with ministry leaders and staff to understand their workflows, challenges and priorities, helping them adopt and use the CRM confidently. You'll provide practical support, training and guidance while also ensuring that requests for changes and improvements remain aligned with wider organisational standards and data governance.
This role combines systems expertise, stakeholder engagement, training, problem-solving and change management. You'll help ministries staff see CRM not as an administrative burden, but as a valuable tool that supports effective gospel ministry.
What you’ll be doing
- Acting as the primary CRM systems partner for the Ministries Department
- Supporting and coaching users in Microsoft Dynamics 365
- Building strong relationships with ministry leaders and field teams
- Translating ministry needs into practical CRM solutions and change requests
- Configuring and maintaining CRM elements such as forms, views, dashboards and reporting structures
- Improving data quality, consistency and reporting capability
- Designing and delivering CRM training and guidance materials
- Supporting testing and rollout of new functionality
- Working closely with the Database Manager and Systems Development Manager to ensure system coherence and alignment
What we’re looking for
- Has strong functional expertise in Microsoft Dynamics 365 CRM
- Can confidently engage with both technical and non-technical stakeholders
- Understands data governance, reporting and system adoption challenges
- Enjoys helping people learn and use systems effectively
- Can balance ministry needs with organisational standards and best practice
- Is proactive, collaborative and able to influence others positively
- Has experience translating operational requirements into practical solutions
Why join us?
You'll be joining a mission-focused organisation committed to helping churches across London share the good news of Jesus Christ with people on the margins.
This role offers the opportunity to make a lasting impact by helping ministries teams work more effectively, improving the quality of information that supports decision-making, and contributing to the ongoing development of systems that underpin gospel ministry across London.
Benefits
- 25 days annual leave (pro-rated for contract duration)
- Additional leave between Christmas and New Year
- Attractive pension scheme with generous employer contribution
- Hybrid working approach
- Cycle to Work scheme
- Regular prayer gatherings, team days and spiritual development opportunities
- Opportunity to contribute directly to the mission and ministry of London City Mission
Occupational Requirement
London City Mission is an organisation committed to preaching the Christian gospel to the people of London.
There is an occupational requirement that the person appointed be an evangelical Christian and able to agree with the Mission's Statement of Faith and Conduct.
Accessibility
If you require any reasonable adjustments during the recruitment process, please let us know when submitting your application and we will be happy to discuss how we can support you.
Department: Finance, IT & Property (Technology), embedded with Ministries
Reporting to: Head of Technology
Location: LCM Head Office, Tower Bridge Road (office-based, with some remote working)
Contract: Fixed- Term (18 months)
Hours: Full-time 40 hrs a week
Salary: £45,000–£55,000 per annum (dependent on experience)
The client requests no contact from agencies or media sales.
Data and Systems Officer
Role Details & Staff Benefits
Salary: £30,385 gross per annum
Duration: Permanent
Hours: Full-time
Location:Hybrid – NASP have an office space at London's Southbank Centre which can be used by staff at any time. The role will be expected to work up to 2 days per week in the office with the remainder at home, depending on agreed hours. There may also be additional travel required for staff days, site visits and other events.
NASP offer a range of core benefits for staff including:
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30 days paid annual leave per annum, plus Bank Holidays
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An additional day of paid leave per year on your birthday
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Opportunities for Volunteering & CPD days each year
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Opportunity to request flexible working arrangements, including compressed hours
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Contribution to annual eye test, eyeglass purchase, and flu vaccination
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Access to discounts across the Southbank Centre site; including free/discounted reciprocal access to participating galleries & museums in London & the UK
Applications are welcomed from applicants who wish to apply for a position based on a flexible working arrangement. Should a candidate be successful after the interview stage, any reasonable requests will be reviewed and be sought to be accommodated within the needs of the role. All appointments are subject to proof of right to work in the UK, references and a 3-month probationary period.
About NASP
The National Academy for Social Prescribing (NASP) is a registered charity and company limited by guarantee. Our goals are to promote social prescribing and to bring about a social revolution in wellbeing, as set out in the NASP Strategic Plan.
To learn more about our organisation, partners, and social prescribing, please visit our website.
Our working culture values flexibility, wellbeing, and collaboration. We are committed to creating an inclusive workplace and supporting our staff to work in ways that suit both their roles and personal circumstances, fostering an environment where everyone can thrive and contribute to the success of the organisation.
Inclusion at NASP
We particularly welcome applicants from global majority and LGBTQIA+ communities, those with lived experience relevant to social prescribing, and those who identify as disabled and/or neurodiverse.
As a Disability Confident Employer we guarantee an interview to candidates who identify as disabled and opt into the ‘Guaranteed Interview Scheme’ on our application portal, provided they meet the minimum essential criteria for the role.
We are committed to creating a fair, accessible and supportive recruitment process, and to removing barriers wherever possible. We will consider reasonable adjustments at every stage of the recruitment process to support individual needs. Adjustments will depend on your specific circumstances and request, but may include:
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Flexibility with interview times and formats and locations
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Providing application materials in alternative formats
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Accepting applications in alternative formats including video or audio
If you require adjustments, an alternative method of application, or would like to discuss your needs, please contact us and we will be happy to support you.
How To Apply
To apply for this role, please follow the link to our application portal. You will be required to upload your CV and covering letter only, outlining how you meet the requirements of the role and person specification. Please note that any additional files (such as reports) will not be considered during shortlisting.
To support us with monitoring our Equal Opportunities Monitoring, we ask also all candidates to complete our Equal Opportunities form. Your responses will not be shared with the panel or used to make any recruitment decision.
The deadline to apply is 9am on Monday the 13th of July.
First stage interviews will be held on Wednesday the 29th & Thursday the 30th of July 2026. You will be able to indicate on our application portal whether you will be available or unavailable during this period.
For more information on the role, please email any questions to us via the email on the job description document. We look forward to hearing from you about the role of Data and Systems Officer.
Job Description & Person Specification
Purpose of This Role:
This key support role will work with colleagues across the organisation to ensure NASP’s data and key systems, including our CRM (Microsoft Dynamics 365), dashboards and databases, are effective, accurate, and useful. This includes improving data capture, enabling consistent reporting, and ensuring that quality data can be used to support organisational priorities.
The role will support colleagues to use systems confidently and understand data requirements, providing analytic solutions that meet the needs of the organisation, and identifying where practices and systems can be improved.
The role will sit within the wider Operations team who oversee the core business and operational functions of NASP, including Finance, HR, Governance, Project Support, Administration, and Logistics. As a member of this team, the role will provide general administrative support to NASP programmes, liaising with our CRM support provider (Chorus) and IT provider (Logicata) to act as an essential bridge between internal colleagues and these external technical experts.
As NASP continues to develop its membership and training offers, the Data and Systems Officer will support the growth of this work, ensuring that systems and data flows are aligned, and leading on the technical management of data within these systems. The role will also support teams with reporting and evaluation, making effective use of NASP’s data.
This is an ideal opportunity for a proactive and highly organised individual with excellent data management, administrative, and technical skills (particularly working with CRMs) to support across the range of NASP’s programmes and projects, as well as development of new systems and processes.
Person Specification:
Essential
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Knowledge of the VCFSE sector and/or Social Prescribing
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Good working knowledge of CRM systems, preferably Microsoft Dynamics 365 (including technical skills)
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Experience of administrating/managing membership systems or other databases
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Knowledge of GDPR and other Data compliance requirements
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High-level numeracy, logical reasoning, accuracy and attention to detail
Desirable
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Comfortable working with large, complex data sets and identifying trends and data quality issues
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Strong Microsoft Excel skills, and experience with data visualisation tools
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Experience in the charity, health, or public sector
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Ability to work within a busy environment and effectively prioritising and managing own workload
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Ability to manage working relationships with external partners & providers
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Experience in training & upskilling colleagues (particularly in data management, systems & processes)
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Affinity with NASP’s Values as defined in the NASP Strategic Plan
Responsibilities:
CRM and Systems Management
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Ensure colleagues across the organisation are effectively using the CRM (Microsoft Dynamics); as well as other key data systems, supporting with staff training and guidance, providing advice and support where needed to ensure the team feels positive and confident using them in their day-to-day work.
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Undertake regular reviews & audits of data stored on the CRM to amend errors (e.g. duplicate records), and identify gaps or areas of concern, ensuring a smooth user experience.
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Work closely with our CRM support provider (Chorus) to manage any support requests and technical errors, undertaking any updates, fixes and developments to the system where required.
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Proactively identify any CRM and wider system processes that can be improved or developed, working with NASP colleagues to ensure the CRM is being effectively integrated into their work.
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Working with the Strategic Project Manager, undertake regular contract reviews with our CRM provider to ensure value for money and quality of service.
Data Management
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Oversee NASP’s Data inbox, responding to enquiries and escalating concerns or risks.
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Working with Director of Operations to proactively support NASP to meet data compliance; to identify any data risks and to mitigate these, including gaps in data capture or poor system use.
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Present data through reports and produce insights to support NASP’s evidence, evaluation and reporting needs (e.g. for grant funders, programme evaluation or trustee board reports).
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Work with NASP colleagues to improve how data is used in their work, building good data habits across the organisation.
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Identify and address common issues in how documents and information are managed across the organisation, ensuring standards are maintained consistently across NASP.
Systems Integration
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Work with colleagues to support the ongoing development of NASP’s Membership & Training offers, by ensuring the data and systems that support this work are effective.
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Support colleagues with effective data use to track the engagement, activity and growth of key networks and communities.
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Provide administrative support to establish and develop any new systems, working with colleagues and external providers as needed, ensuring that data flows between existing systems are aligned.
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Work closely with the Communications team to ensure the NASP website supports the capture and flow of data effectively.
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Liaise with our IT provider (Logicata) for anything relating to the Microsoft suite, including technical support.
General
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Take a proactive approach to support and lead administrative reviews / efficiencies across the organisation, ensuring consistency of approach.
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Work with teams across the organisation to help ensure we are delivering business objectives.
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Support the Communications team and other colleagues in managing NASP shared mailboxes, including deputising for colleagues where necessary.
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Support the Operations team in the ongoing maintenance of business, finance and project management processes & systems.
Reporting To: Strategic Projects Manager (International, Arts & Grants)
We support communities and organisations through social prescribing so that more people across the UK can enjoy better health and wellbeing.
The client requests no contact from agencies or media sales.
Are you an experienced Trusts and Foundations fundraiser seeking an exciting role in the nature and rewilding sector? Are you looking for a friendly, flexible and values-driven organisation where you can make a tangible difference and advance your fundraising career? This opportunity could tick all your boxes!
SCOTLAND: The Big Picture (SBP) is a charity dedicated to making rewilding happen, as a solution to the biodiversity and climate crises. We work across Scotland, from the mountains to the sea and from the remotest communities to our urban centres. Our vision is of a vast network of rewilded land and water, where wildlife flourishes and people thrive.
In the five years since we were founded, we’ve established ourselves as a leading force for rewilding in Scotland: a charity that achieves outsized impact through our powerful storytelling and innovative collaborations. We’re a small, agile and friendly team that works hard to:
• Drive support for rewilding – through our films, creative storytelling, conferences, training courses and political advocacy.
• Commit land and water to rewilding – by supporting over 100 landowners to enhance nature on their land, from crofts and community-owned sites to farms and large estates.
OUR FUNDRAISING
SBP is a growing organisation with an exciting portfolio of nature recovery projects across Scotland. Our key income streams include grants from charitable trusts, foundations and statutory bodies, philanthropic donations, corporate partnerships, regular giving and appeals. We have a strong track record in fundraising from trusts and foundations, and we are currently in receipt of grants from Esmée Fairbairn Foundation, the National Lottery Heritage Fund and other significant environmental funders.
Our Fundraising Team comprises a Rewilding Investment Lead (who develops corporate partnerships) and a Trusts and Foundations Lead, led by our Fundraising Manager.
ABOUT THE ROLE
As Trusts and Foundations Lead, you would establish and maintain relationships with a wide portfolio of charitable trusts and foundations, and be responsible for securing both project-specific and core income.
KEY DUTIES/RESPONSIBILITIES
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Identifying and researching funding opportunities, including due diligence as appropriate.
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Networking, and building and stewarding relationships with prospective funders.
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Liaising with senior, project and finance staff to identify, prioritise and cost key fundraising needs.
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Managing a dynamic pipeline of applications matched to the agreed fundraising priorities.
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Preparing and submitting compelling expressions of interest and funding proposals, including accurate financial information as required.
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Processing grant offers and ensuring income is recorded accurately.
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Managing a schedule of reporting and stewardship deadlines to ensure timely feedback and thanks to funders.
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Securing progress updates from colleagues delivering funded work, in order to produce high-quality reports that meet funders’ requirements.
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Seeking feedback in relation to unsuccessful bids, in order to guide and strengthen future proposals.
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Maintaining accurate and comprehensive records on our fundraising CRM database.
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Contributing to the development of fundraising strategies, plans and campaigns.
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Participating fully in Fundraising and SBP team meetings, events and cross-team activities as appropriate.
Essential skills and experience:
- At least two years’ experience securing and reporting on grants from trusts and foundations, and/or reviewing and advising on grants within a grant-giving organisation.
- Excellent written communication skills and attention to detail. Experience writing compelling bids and reports that align with funders’ priorities.
- Ability to communicate confidently with funders and colleagues in a friendly and engaging manner.
- Experience using a variety of information management tools, including CRM databases and spreadsheets, to accurately record and manage information.
- Confident with numbers. Experience working with project and finance colleagues to develop project budgets.
- Able to organise day-to-day activities according to agreed priorities, manage a busy workload, and consistently meet deadlines.
- Demonstrable passion for nature and rewilding in Scotland.
- Able to maintain personal wellbeing, productivity and effective communication in a remote team.
- Share and demonstrate our core values (see below).
Desirable skills and experience:
- Experience securing grants at £250,000 and over.
- Experience of using desktop design tools to create attractive materials that combine written content with imagery.
- Experience building and managing relationships with senior or strategically important stakeholders, e.g. Board members, CEOs.
- Proficient with DonorPerfect CRM.
- Experience developing complex, multi-year budgets for grant applications, including full cost recovery where applicable.
- Experience using a range of tools and approaches to manage priorities, meet deadlines and hit targets.
- Experience with funders that support nature and climate causes.
- Degree or equivalent professional qualification within a relevant discipline.
OUR VALUES
Our values define us as a charity and guide our relationships with colleagues, partners, funders, supporters and wider interest groups.
● We are passionate about Scotland and its huge potential for nature restoration.
● We are bold and willing to push boundaries to make rewilding happen.
● We trade in hope and possibility, not fear and conflict.
● We are inclusive and respectful, inviting everyone to join the conversation.
● We are collaborative, building connections across interest groups to drive change.
TERMS AND CONDITIONS
Salary: £35,500 - £37,500 FTE, depending on experience. Salaries are paid on the last working day of each month by bank transfer and cover the period of the first of the month to the last day of the month.
Contract: Permanent position.
Place of work: This role is home-based and will require a suitable home office working environment. SBP will provide a laptop and additional equipment as needed.
Travel: Attendance of team meetings held across Scotland will be required (typically two to three times per year), and the role may also involve occasional travel elsewhere within the UK. Travel expenses will be paid in accordance with SBP’s expenses policy. Applicants must be based within a reasonable commuting distance and must have the right to work in the UK (we are unable to provide visa sponsorship).
Hours: We are open to this role being full-time or part-time (minimum 0.6 FTE, equating to
22.5 hours per week). Working hours are flexible. The nature of the post may require occasional evening and weekend work. Paid overtime is not routinely available, but time off in lieu will
be given.
Flexibility: Subject to ensuring that the needs of the charity and the role are met, SBP endeavours to meet the flexible working needs of its staff.
Holidays: 28 days FTE (pro rata for part-time), including public holidays, plus 5 additional office closure days between Christmas and New Year.
Pensions: We offer a workplace pension scheme with a 5% employee contribution and 3% employer contribution.
Probationary period: 3 months.
Notice Period: 1 month during the probationary period, thereafter 2 months.
Training: SBP is fully committed to personal development and training and offers staff regular opportunities for both internal and external training.
Commitment to diversity, equality and inclusion: SCOTLAND: The Big Picture is committed to equality of opportunity for all and we make recruitment decisions by matching our business needs with the skills and experience of candidates irrespective of age, disability, gender, gender reassignment, sexual orientation, pregnancy or maternity, race, religion or belief, and marriage or civil partnership. We regularly review our recruitment practices to improve the accessibility of SBP, and we would welcome feedback from you.
TO APPLY
Please email your CV and a covering letter (maximum two pages). The covering letter should detail why you are interested in the role and how your skills and experience equip you for
this role.
Applications should be sent by 5pm on Monday 13 July.
Interviews will be conducted by video call on Monday 20 July.
We endeavour to provide feedback on request to unsuccessful applicants. However, as a small charity – and depending on the number of applicants we receive – we may need to prioritise feedback to those candidates who are shortlisted for interview.
Thank you very much for considering this role.
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be partnering with a leading healthcare charity to recruit a Database Manager.
This is a key role responsible for overseeing and developing the organisation's CRM and wider data infrastructure, ensuring data is accurate, accessible and used effectively to support fundraising, grant-making, engagement and organisational decision-making.
Working across multiple teams, you will manage the charity's CRM, oversee integrations with other systems, improve processes and workflows, and produce insightful reporting and dashboards that help drive performance and impact.
We're looking for someone with:
- Strong experience managing CRM or database systems
- Experience with Beacon CRM or similar platforms such as Donorfy, Raiser's Edge or Salesforce
- Excellent data analysis and reporting skills
- Experience improving processes, automations and system integrations
- A strong understanding of data quality, governance and compliance
- The ability to build effective relationships with both technical and non-technical stakeholders
This is an excellent opportunity for a data professional who enjoys combining hands-on systems management with strategic insight, and who wants to make a tangible impact within a purpose-driven organisation.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Public Practice is a small social enterprise that works with the public sector to build capacity and develop placemaking capabilities. As our Recruitment Manager, you will support the delivery of our recruitment activity across various strands of work. The role is split into four key areas of work:
- Use your people and communication skills to build meaningful relationships with prospective clients throughout their journey;
- Use your organisational skills to manage our candidate recruitment, assessment and selection processes, and support occasional event management;
- Use your attention-to-detail to see through matching successful candidates with our placement opportunities to a high and consistent standard; and
- Use your technical confidence and data management skills to support the development and embedding of AI across processes within our recruitment work.
You’ll be managed by the Head of Recruitment and will also work closely with the Programmes team to ensure alignment across recruitment, delivery, and organisational priorities. You will regularly meet with and collaborate with colleagues from across the company.
Responsibilities
Working closely with the Head of Recruitment, you will deliver the below responsibilities:
- Customer Service & Relationship Management (25%)
Respond to prospective clients at various stages of the sales journey, and progress them through our matching process. - Business Development Support & Collaboration (15%)
Support broader proactive business development activities and cross-team collaboration. - Recruitment and Assessment Management (10%)
Support the delivery of our bi-annual online assessment process for the Associate Programme. From the initial online application and assessments through to their entry into the candidate pool. - Candidate Communications & Engagement (15%)
Manage communication with our candidate pool, ensuring candidates are informed, engaged and have a positive experience. - AI & Continuous Improvement (20%)
Ensure systems and digital tools are used effectively to manage relationships, track activity and support reporting. You will proactively design AI into our workflows and process with the Head of Recruitment. - Reporting & Performance Support (5%)
Support the Head of Recruitment with reporting, forecasting and improving outreach effectiveness.
The other 10% of your time will be covered by central business activities, such as planning, team meetings and professional learning and development.
Each team member is given individual quarterly objectives that they are responsible for delivering and reports on these during our weekly team meeting. Your line manager will work with you on setting and achieving these objectives and provide regular one-to-ones to ensure you have what you need to be successful in the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your mission
You’ll help make sure our Salesforce CRM and Marketing Cloud tools are well-maintained, accurate and easy for teams to use, so that they can run better campaigns and make confident, data-led decisions.
Your profile
Responsibilities
CRM
- Championing our team goal of maintaining a secure, clean, accurate and up-to-date database by data cleansing, encouraging best practice and understanding around the Salesforce org, to allow for data-driven decisions in the broader team.
- Contributing to and developing written guidelines, retrieving and preparing data for upload through Data Loader, using Excel tools and functions to manipulate data (especially Vlookup, but also conditional highlighting, filters, formatting etc.).
- Supporting ~60 internal users with day-to-day bespoke services including reporting, creating and editing list views, maintaining page layouts and best practices, all managed through cases and assigned to you by team needs.
- Actively participating in projects, including owning tasks, critical thinking and inputting into project conversations, and liaising with stakeholders to suggest solutions.
- Run training sessions for staff, from Salesforce basics to more advances and bespoke functionality. Frequently improve and monitor training materials to increase efficiency and adoption.
- Using Form Assembly to create and manage forms, ensuring accurate data collection and entry into Salesforce and independently handling error messages coming in as a part of a rota (after training).
- Using Jira to proactively create and track work
- Work closely with Third Party support providers to progress work. This could be Partner consultancies, Salesforce Support, or other Products in use within the Org.
- Working within the Salesforce NPSP data model, ensuring accurate management of constituents, relationships, and donations.
Marketing Cloud
- This role will support our use of Marketing Cloud Engagement, alongside the CRM team and Partner organisations. This will include:
- Supporting the use and development of Salesforce Marketing Cloud Engagement, including managing data extensions, contact segmentation, and audience creation to support targeted campaigns.
- Ensuring data quality and compliance within Marketing Cloud by maintaining accurate subscriber data, managing preferences, and supporting GDPR best practices.
- Collaborating with stakeholders to translate campaign requirements into technical builds, including personalisation, dynamic content, and automation.
- Monitoring campaign performance through reports and analytics, providing insights and recommendations to improve engagement and effectiveness.
- Supporting integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues and ensuring consistency across platforms.
- Contributing to documentation and best practice guidelines for Marketing Cloud usage, including campaign processes, naming conventions, and data management standards.
- Assisting with user support and training related to Marketing Cloud functionality, helping team members adopt tools and improve campaign execution.
Experience
Required experience
- Certified Salesforce Platform Administrator (previously Salesforce Administrator)
- At least two years experience working in Salesforce Administration
- Experience translating user requirements into technical solutions
Desirable experience
- Non-Profit Success Pack knowledge
- FormAssembly
- FinDock
- Jira
- MoveData
- Marketing Cloud Engagement
- Experience working in the Non-Profit Sector
Soft skills
- Ability to curate and create effective training materials
- Ability to communicate effectively with various stakeholders both written and verbally in both group and one-to-one settings
Other stuff
- Projects and training are a great way for us to explore ideas, level up our skills and deliver work that supports CALM to achieve its mission.
- Everyone at CALM will spend time learning, collaborating with other teams and getting stuck in. Sometimes this will mean stretching out of your core responsibilities.
Why work for us?
Reports to: Senior Salesforce Administrator - Lee Baker-Harris
Contract: 12 month fixed term contract
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.
A work environment that values creativity, personal growth and collaboration.
Applications will close on Friday 26th June and are reviewed on a rolling basis; we encourage interested candidates to apply early.
About us
We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.
We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.
We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online.
We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.
To help people end their misery, not their lives.

The client requests no contact from agencies or media sales.
We’re looking for a Philanthropy Officer to join the Leeds Community Foundation team.
As a Philanthropy Officer, you’ll support the delivery of high-quality stewardship of donors, including administrative and communications support across the donor lifecycle.
Key information
Salary: £27,000 – £30,000 p.a. pro rata, dependent on experience
Hours of work: 3 days per week (0.6 full time equivalent) including Mondays, usually worked between 9am and 5pm
Location: Leeds (city centre offices) with some work in Bradford, and hybrid working options
Contract term: Permanent contract subject to a three-month probationary period
Closing date: Thursday 2 July 2026
Interview date: Wednesday 15 July 2026
About the role
The Philanthropy Officer role includes coordinating key aspects of donor engagement, database management and providing excellent donor care.
It combines elements of relationship management, administration support and storytelling, to help sustain donor support and meet strategic objectives.
About you
We’re looking for someone with experience in administration, customer service, donor support or CRM use, and familiarity with fundraising or stewardship activity in a charity or membership organisation.
Equal Opportunities
Leeds Community Foundation is an equal opportunities employer. The communities we serve are very diverse and we aim for our staff team to reflect those communities. We particularly welcome applications from people from communities experiencing racial inequity, and trans people, who are currently under-represented within our staff team. All applications will be considered solely on merit. As such, we redact details that may identify any protected characteristics on job applications.
How to apply
If you want to learn more about the role, and find details on how to apply, head to our website.
We're building a fairer Leeds for everyone.
The client requests no contact from agencies or media sales.
Location: Hybrid / The Grange, Saunderton, Princes Risborough
Hours: 35 hours per week, Monday to Friday
We are looking to recruit a Trusts and Foundations Officer to join our Trusts and Foundations team and support the delivery of Hearing Dogs for Deaf People’s fundraising strategy. The Trusts and Foundations team is working towards an income target of £1.3m in 2026 to 2027, with planned growth to £2.1m by 2029 to 2030.
This is an exciting opportunity to develop your fundraising career within a collaborative and ambitious team. You will contribute to securing income from charitable trusts and foundations, building funder relationships, and supporting the wider Income Generation function. The role works primarily within the Trusts and Foundations team, whilst also working with other Officers and Assistants across the Income Generation directorate to support cross-departmental activity, projects and key administrative processes throughout the year.
We are looking for individuals who demonstrate passion for our cause, a keen eye for detail, and the ability to write compellingly about the difference Hearing Dogs makes to the lives of deaf people. You will be confident communicating with a wide variety of people, including funders, volunteers, and senior colleagues, and will bring a proactive and positive approach to everything you do.
Key Responsibilities
- Funding Applications & Funder Communications
- Relationship Management & Stewardship
- Systems & Data Management
- Income Generation Directorate Cross-Working
Skills, Knowledge and Expertise
Essential:
- At least 1 year's experience of working in a fundraising role
- Excellent written communication skills, with the ability to write clearly, accurately and compellingly
- Strong attention to detail and good numeracy skills
- Excellent interpersonal and verbal communication skills
- Strong IT skills, including Microsoft Office
- Ability to plan and prioritise workload effectively and meet deadlines
- Ability to work collaboratively as part of a team
- Creative thinker, able to spot opportunities and use initiative
Desirable:
- Experience of working within Trusts and Foundations or Philanthropy Team
- Experience of Microsoft Dynamics 365 or a similar CRM database
Benefits
- Employee Assistance Programme
- Death in Service Payment
- Annual leave enhancements recognising long service
- Day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Eye care
- Hearing tests
- Learning and Development opportunities
- Discounts on merchandise at Hearing Dog gift shops
- Pet Dog Policy
For further information and to apply, please visit our website via the apply button.
Closing date: 17th July 2026.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
We’re looking for an Alumni & Professional Engagement Coordinator to strengthen relationships across our alumni and professional community. This role focuses on retention, engagement, and lifecycle support, ensuring graduates remain connected, supported, and actively involved in Metanoia’s work.
- Deliver alumni engagement activities (events, communications, mentoring)
- Coordinate alumni involvement in CPD, knowledge exchange, and outreach
- Manage membership processes, professional registrations, and enquiries
- Maintain accurate CRM/database records and produce engagement reports
- Support alumni as ambassadors and contributors to Metanoia activity
- Assist with CPD and professional events (online and in-person)
Since 1984, Metanoia Institute has offered training that brings together five leading psychotherapy traditions.

The client requests no contact from agencies or media sales.
Role summary
The Communications & Marketing Manager will manage the Ben Kinsella Trust's day-to-day communications, marketing and campaigning activity, helping to raise awareness of our work, engage key audiences and support the charity's objectives.
This is a hands-on role that combines communications, digital marketing, CRM management, data insight and project management. The postholder will plan, create and deliver content across the charity's channels, including email marketing, websites, social media and paid advertising, using data, testing and performance insight to continually improve engagement and impact.
A key part of the role is the effective use of the charity's CRM and digital systems to manage audience data, support segmentation, and strengthen the effectiveness of communications and campaigns. The postholder will be confident using digital tools and will actively identify opportunities to improve performance through SEO, automation, testing, analytics and other digital marketing techniques.
The Communications & Marketing Manager will also manage the delivery of public awareness campaigns, including Knife Crime Awareness Week, overseeing projects from planning through to evaluation and ensuring measurable outcomes. They will act as a gatekeeper for the Ben Kinsella Trust brand, ensuring consistent and high-quality communications. Through recruitment and line management of a Communications Officer, they will ensure our communications and marketing activity is consistently professional and on brand, increasing reach, engagement and impact.
Key Responsibilities
Communications
- Manage the charity’s external communications across email, web, social media, paid and other digital channels.
- Plan, create and publish high-quality content, including news stories, case studies, campaign materials, blogs, videos and stakeholder communications, supported by a clear content calendar.
- Monitor performance across channels and use analytics to improve engagement, reach and effectiveness.
- Act as a gatekeeper for the Ben Kinsella Trust brand, ensuring all communications are consistent and aligned with brand guidelines, and challenging incorrect usage where necessary.
- Support the development and delivery of the charity’s public awareness campaigns, increasing reach, engagement and impact.
Marketing
- Manage marketing activity that supports programme delivery, stakeholder engagement, partnerships, fundraising, advocacy and awareness-raising objectives.
- Manage audience data within the charity’s CRM, ensuring it is accurate, segmented and effectively used to improve targeting and campaign performance.
- Plan and deliver integrated marketing campaigns across email, social media, web, search and paid channels.
- Identify and implement opportunities to improve digital performance through SEO, segmentation, testing, automation and other optimisation techniques.
- Create and coordinate marketing and visual content using appropriate design tools, ensuring materials are professional and brand compliant.
- Work with external suppliers, designers and contractors where required.
- Monitor and report on marketing performance, using insight to inform ongoing improvements.
Project & Campaign Management
- Manage the delivery of Knife Crime Awareness Week and other public awareness campaigns from planning through to evaluation.
- Manage communications and marketing projects, ensuring delivery on time, within scope and with clear measurable outcomes.
- Develop project plans, timelines and evaluation frameworks.
- Coordinate internal colleagues, partners and suppliers to deliver activity effectively.
- Monitor progress and identify opportunities for continuous improvement.
Team Management
- Recruit, line manage and support a Communications Officer.
- Establish systems, processes and ways of working that enable the communications team to operate efficiently and effectively.
Person Specification
Experience
- Experience in a communications, marketing or digital engagement role.
- Experience managing multi-channel communications, including email, social media, websites and paid channels.
- Experience using CRM systems and managing audience data for segmentation and targeting.
- Experience using data, analytics and testing to improve communications or marketing performance.
- Experience planning and delivering campaigns across communications or marketing channels.
- Experience managing projects with multiple stakeholders.
- Experience creating written, visual and digital content for a range of audiences.
- Experience line managing staff, volunteers or contractors.
Skills and Knowledge
- Excellent written and verbal communication with the ability to tailor content for different audiences.
- Digital and technical marketing skills, with understanding of how CRM, data and digital tools improve engagement, reach, conversion and campaign performance.
- Knowledge of digital marketing principles including SEO, email marketing, segmentation, A/B testing, analytics and conversion optimisation.
- Ability to identify, implement and evaluate improvements to communications and marketing activity.
- Ability to measure, evaluate and report on performance using data and insight.
- Confident using cloud-based systems and able to quickly learn new digital tools and platforms.
- Curious and proactive in keeping up to date with digital trends, tools and best practice.
- Analytical, with the ability to interpret data and make evidence-based recommendations.
- Content creation skills, including copywriting for digital channels.
- Ability to create professional marketing materials using tools such as Canva or similar design platforms.
- Project management skills with a structured and organised approach.
- High attention to detail and commitment to quality.
Values
- Passionate about making a difference – committed to preventing knife crime and improving outcomes for young people
- Committed to equity and inclusion – values and actively promotes diversity, inclusion, and fairness in all aspects of work
- Reflective and open to learning – committed to personal growth, welcomes feedback, and continuously seeks to improve practice
- Collaborative and influential – builds effective working relationships internally and externally, fostering teamwork and partnerships.
Benefits
- Flexible working opportunities where possible
- 27 days annual leave plus 8 bank holidays (rising to 30 days and 33 days after 5 and 10 years’ service, respectively)
- Enhanced sick policy
- Contributory pension scheme
- Cycle to work scheme with the Green Commute Initiative
- Personal development opportunities
The Ben Kinsella Trust prevents knife crime through education and campaigning

