This is a great opportunity to work for Rainbows, the only hospice in the East Midlands for life-limited children and young people. We are here to make life brighter with amazing care and support for them and their families – you can be part of it too. Come and be part of something amazing. Come and be part of the Rainbow.

As a vital part of the Marketing and Fundraising Team, the post holder will build relationships with the Family Support and Care Team to proactively recruit and maintain long-term relationships with new and existing Rainbows families to help spread the word about the work we do across the East Midlands.

Reporting to the Head of Marketing and working very closely with the Family Support and Care Team to understand current issues facing our families, the person will provide continuous weekly content (written, video and photo) sourced from families for multi-channel marketing, fundraising, social media, and PR campaigns, as well as supporting fundraising events. They will also create, maintain and update family records on our database detailing how and where families have been involved in helping promote Rainbows.

Based at the Hospice a minimum of one day a week, the post holder will also be required to source, support and train families to talk about Rainbows at fundraising events. The person will be required to accompany families to fundraising events (evenings/weekends) to support the work of Rainbows.

The person will work as the key liaison between Rainbows and Rainbows families, ensuring the best interests of the family and the organisation are protected. 

You’ll have proven experience of working with individuals from diverse backgrounds including children with complex care / special needs and their families, and well as strong understanding of safeguarding processes and data protection.

An understanding of marketing campaigns and the use of social media for promotion / marketing purposes is essential, along with the ability to develop and maintain cross team relationships at all levels. You’ll be able to demonstrate experience of developing and working simultaneously on a number of campaigns, liaising and coordinating with various stakeholders.

Our Values are: Welcoming, Excellent, Co-operation, Accepting, Responsive, Energetic. If you can demonstrate these and have the necessary skills and attitude, we can offer you:

• A competitive salary, leave entitlement and pension scheme.
• Career development opportunities
• A full induction and on-going quality training
• The opportunity to become part of a great organisation.
• Flexible working hours

Closing date:  28th February 2021.

Please note that we are looking for a start no earlier than April 2021.

Applications:

For more information about the role, please download the Job Description and Person Specification. 

Please submit a copy of your current CV and a covering letter, no longer than two pages of A4, outlining your experience and skills relevant to the job description and person specification, an explanation for any gaps in your CV and other information that you feel we should know in order to assess your application.

No agencies please.

Supporter Care Executive

Home based (UK)

Supporter Engagement at Animals Asia is expanding providing a rare chance to join our incredible team. 

Here at Animals Asia, supporters are not seen as external to the organisation – they ARE the organisation.  As Supporter Care Executive your job is to ensure they know how integral they are and that being part of Animals Asia family provides an exceptional, enriching experience that adds as much value to the donors’ lives as they add to us.  Gaining and maintaining their loyalty will be the very heart of your role.  2021 will be an enormously exciting year as we launch the final stages that will see us achieve one of our founding goals and bring bear bile farming in Vietnam to an end.

You’ll be part of a busy, passionate and talented global team and will be in charge of updating supporters on our progress.  You will also be the central point of contact for the well established and highly engaged network of support groups and fundraising volunteers. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise. This includes maintaining the fundraising database and implementing key steps on the supporter journey.  You will work hand in glove with a high-performing Gift Processing Team, sharing best practice knowledge to ensure we provide a seamless, first-class end to end experience for our cherished supporters.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail to ensure data is handled appropriately.  Customer care and building relationships will come effortlessly to you and you’ll just love making people feel special. 

If you have a love for fundraising and animals, this is an outstanding opportunity to join the fundraising team that people never want to leave.

Join our family… be part of the end game.

To apply Please send CV’s with covering letter outlining how you meet the person specification and why you should be considered for this role.   
 
Please include the job title in the subject line of your email. 
 
Closing date  Noon (GMT), Tuesday 9 February 2021 
 
Interviews will be scheduled on an ongoing basis 
 
 

MumsAid has been growing steadily since 2012 and is at an exciting stage of its development where we are now looking to expand our leadership team, strengthen our operational structures and extend our services and impact.

The COO will have a significant influence in shaping this new post and a vital role in supporting the charity’s growth and sustainability. The COO shall have the primary responsibility of leading the day-to-day core operations of MumsAid, in accordance with our values, strategic plan and operating budgets. You will take responsibility for the management of the business planning process, and directly support the CEO in ensuring MumsAid delivers against operational and strategic objectives. 

You will need to have excellent financial management skills, be a strategic thinker who can see the big picture.

You will also need a solid working knowledge of business functions such as: IT, System Managements, HR, Delivery, Evaluation and Communications.

Overview of MumsAid:

MumsAid is a maternal mental health charity that was founded to address the lack of support for mothers during pregnancy and after birth. We believe passionately that pregnancy and new motherhood can be an exciting, but also challenging, time, and that the right support can make a difference, not just to mothers but to the healthy emotional development of their babies, and the broader well-being of their families and communities.

Since its inception, MumsAid has delivered a growing programme of support during the perinatal period (pregnancy, birth and the early infant years), which has included counselling and psychotherapy, therapeutic groups, befriending support by trained peer volunteers, training for frontline staff in postnatal depression awareness, clinical supervision, and an active social media presence aimed at providing support to mothers and raising awareness.

Our therapy is open to women of all backgrounds, but we have a particular focus on marginalised groups within our local community, including mothers from BME communities, those on low incomes and single mothers. We also run YoungMumsAid, a bespoke therapy programme for teenage and young mothers with complex needs. We work primarily in Greenwich but have plans to expand our reach to new audiences and areas.

Job Title: Chief Operating Officer

Salary: £45,000-£50,000 dependent on experience

Hours: Full time, 37.5 hours p/week, we will also consider applications for 4 days

Holiday: 25 days per annum, bank holidays additional

Contract: 2 years fixed term, with potential for extension subject to funding.

Start Date: ASAP/Immediate subject to satisfactory references and checks.

Location: Blackheath, Greenwich (flexible working requests welcomed)

Reporting to: CEO and Board of Trustees

Responsible for: Financial Administrator, Office Manager, Office Administrator 

Closing Date: 12/02/21 at 10am

Location: Leeds (or home-based)

Hours: Part-time (3 days)

Contract length: 9 month maternity cover

Salary: £28,000 per annum

Children’s Heart Surgery Fund (CHSF) provides vital funding and resources to support the Leeds Congenital Heart Unit in providing life-saving medical equipment, parent accommodation for families and essential ward resources. At CHSF they recognise that caring for people with congenital heart disease involves so much more than just treating the heart itself, which is why they care for the heart, mind, family and future. If you are looking to develop your career within an organisation with a mission such as this, then this could be the opportunity for you!

We are recruiting a Corporate Partnerships Manager to join the team at an exciting time in the charity’s corporate fundraising journey. In this role you will be tasked with the exciting challenge of developing and managing a pipeline of successful and mutually beneficial corporate partnerships.

Working across specific campaigns you will be required to identify new corporate leads communicating with key contacts in order to encourage and motivate them to engage with CHSF in a meaningful and beneficial way. You will also be required to nurture the relationships with existing partners, providing them with regular charity updates and encouraging their ongoing support. You will be well supported in the position but will also have the scope and flexibility to demonstrate your own flair and passion when engaging with supporters.

To be considered for this role you will ideally come to us with experience working in a fundraising setting and a good understanding of the important elements of managing corporate relationships. We are also happy consider applications from individuals from a more corporate sales or business development background who are looking to apply their skills in a charitable setting. Integral to success in this role will be your ability to follow a specific sales / business development process and you will ideally have experience adopting a systematic approach to generating and managing leads. Perhaps most importantly you should be determined, reliable and organised with a methodical and flexible approach to work and be committed to the values and cause of this wonderful organisation.

This role is a part-time position covering a maternity period of 9 months. Due to the impact of Covid-19 the role is currently based from home but, when open, the offices are based in Leeds. For the right candidate we would be happy to consider someone based entirely from home.

The recruitment for this role is ongoing, and the position will close when a sufficient number of suitable applications have been received. If you wish to express an interest in this role, please apply directly or contact Charlie or Leanne at Charity Horizons for more information.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

The Eden Project is looking to recruit a Membership and Individual Giving Manager to cover a fixed term maternity contract until April 2022.

This is a key role managing a small team wholly dedicated to raising unrestricted revenue for the Eden Trust, and building long-lasting relationships with Eden’s valued supporters. As an interim role, we are therefore seeking an experienced Membership and/or Fundraising Manager who can hit the ground running. You will need to work collaboratively across the Eden Team – largely remotely at first, with a view to moving towards some in-person working at our office in Cornwall once current Covid-19 restrictions are eased. We will consider long-term remote working, as well as flexible working patterns, for the right candidate. The main remit is to ensure the continued success of Membership and Individual Giving fundraising activities at a time of considerable change across the sector.

The ideal candidate will have a passion for Eden’s charitable mission, which they will translate into persuasive supporter recruitment and retention strategies across low-, mid- and high-value giving streams. They will be equally comfortable in the creative realm of copywriting, marketing and design process management, as they are in interrogating complex data sets to manage financial reporting and forecasting. A pro-active and collaborative nature will be essential to succeeding in this role.
 

Join Our Team

There are more than 21,000 unpaid carers in Swindon and we are a small but dynamic team who are passionate about supporting them.  We have high expectations for ourselves, our colleagues and our carers and love the collaboration that comes with that.  Staff development and wellbeing is a key focus too, so if you'd like to join a friendly and supportive bunch and have a lot of scope for creativity in your role, then we could be for you! 

Swindon Carers Centre provides advice, information and support to unpaid carers aged 5 and upwards who look after a family member or friend who due to age, physical or mental illness, addiction or disability cannot manage on their own.

We are seeking a passionate, effective and committed individual to become part of our friendly, professional team. You will be someone who thrives on using their initiative, enjoys multi-tasking in a busy environment, and has a strong eye for accuracy and detail.

Job Purpose - To develop and grow our grant funded programmes and lead on overall grant management, monitoring reports, project evaluation and communicating the impact of our work to support Swindon Carers Centre. This is a newly created role working closely with the CEO, Finance and Resources Director and the Management team. You will project manage the entire process of impact and evaluation reporting, including developing timelines and facilitating cross-team discussions and writing of reports that satisfy commissioning and funding body needs. Along side this you will quality assure all quarterly local authority monitoring reports. The full job description and key responsibilities can be seen on the attached documents. 

We prioritise staff wellbeing and many of our team work flexibly in different ways, including part-time and from home. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking. 

Swindon Carers Centre is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. A Disclosure and Barring Service check will be required for this post.

Who we are

Open Doors is a Christian charity that is looking to recruit active, practicing Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten, but can stand strong to serve their communities and give life.

Job summary

Working closely with the wider IT Team, this role will be responsible for delivering a timely and effective IT service to both existing and new Open Doors UK&I staff both in person and remotely. The role will provide 1st and possibly 2nd line support as well as managing overall service operations in terms of Incident, Problem and Change (ITIL) process.

About the team

Reporting to the ICT Support and Development Manager, you will work closely with the IT team, 3rd party support organisations, and all Open Doors UK & I staff.

Hours

37.5 hours per week. Usually between 8.00am to 6.00pm Monday to Friday. This position involves some evening and weekends at conferences and events or for emergency call-outs for which TOIL (time off in lieu) may be claimed.

Responsibilities and requirements

Provide excellence in service by:

Ticketing and service management

• ensure all incidents reported are logged, distributed and followed up on within agreed response times
• ensure that all parties are consistently updated with regard to current activity and status of tickets/tasks/projects
• ensure effective technical on-boarding of new staff and volunteers including hardware, user accounts, software and operating systems
• ensure effective off-boarding of staff and volunteers that leave Open Doors UK&I
• daily monitoring of staff issues, responding and following up on these issues within agreed timescales
• communication of IT issue status via email, announcements and social feed updates
• escalate unresolved incidents that are out of SLA
• able to work on-call / out-of-hours for major incidents (with time in lieu)
• escalate issues to 2nd line IT Support when required.
• liaise with our external 3rd line support team for more complicated issues

Service management

• ownership of infrastructure risks, policy and control implementation including IT security and mitigation actions
• contribute to supplier contract negotiations and renewals
• identification and delivery of IT infrastructure improvements where appropriate

 IT Operations

• management of operational responsibilities such as tape backup. Being available to support onsite maintenance where required
• undertake operational IT processes including daily checks, processes and procedures per an agreed checklist / schedule and SLA
• maintain a high-quality level of business data through regular clean-up tasks
• maintain assets and configuration database and comply with change procedures
• maintain client desktop and laptop updates
• computer account administration through Active Directory / O365 for password resets and user setups. Exchange Administrative Centre for e-mail accounts
• maintain documentation for regular tasks to a high quality

Ad hoc / project support

• provide support in IT moves and changes for desk moves, remote working and equipment deployment
• support the audio-visual systems and provide meeting and support for smaller events
• linking in with the Facilities Manager to ensure new staff setups are completed including imaging new computers and any bespoke software setup
• assist with administration and support for the CRM system including user setup

 End user training and support

• disseminate good IT security practice and alert IT management of possible security breaches
• provide user coaching, guidance and day-to-day support for computer and technology use
• updating staff awareness of upcoming IT upgrades
• training of staff where a knowledge gap is identified through issues raised
• induction of new staff to PC / Network / Print / CRM navigation and usage within ODUK&I

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying your Christian faith to this role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting etc.
• committing to private prayer for the work associated with this role, your direct reports and closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors’ confidentiality agreement.

Who you are

You will demonstrate the following essential criteria for this role:

Competency

• computer management with knowledge and experience of Windows Server management, Active Directory, IT Administrative tools (e.g., Azure and O365 management)
• educated to GCSE or equivalent
• ability to work effectively under pressure, managing workload to meet time deadlines and produce work of a consistently high standard
• self-disciplined and able to work on own initiative, to prioritise effectively, and to meet deadlines
• strong interpersonal skills and ability to work with and serve a wide cross section of people
• good standard of written and verbal communication skills
• high level of accuracy and attention to detail especially in relation to data input                                                                                                                                               

Character

• demonstrates a high level of commitment
• able to work effectively under pressure
• responsible and mature outlook
• high standard of personal hygiene; clean, tidy and professional appearance
• a positive and professional approach both internally and externally                                                                                                                                                           

 Calling

• committed Christian who is completely in sympathy with the calling and mission of Open Doors

Culture

• chemistry with Open Doors staff
• commitment to Open Doors’ Core Values

In addition, it would be beneficial for you to demonstrate the following:

• IT experience working within a 1st line support or similar environment with a working knowledge of ITIL and service levels
• experience and training of ITIL Incident, Problem and Change processes
• experience of working with Office 365 / Azure

Enhanced disclosure information may be requested from the DBS in the event of a successful application.

This is an exciting opportunity for someone with experience of successful creative digital engagement, including managing social media tools and in the production of marketing campaigns using Adobe Creative Suite and e-marketing platforms. We are also looking for someone with excellent communication and implementation skills, who will enjoy the challenge of working in a growing team at a time of transition. This role requires someone motivated by their Christian faith with a personal interest and concern for the people of the Middle East and North Africa.

The Communications Team sits within the External Engagement Department, ensuring a high level of content, quality, style and messaging for all the internal and external communications of SAT-7 UK. It manages all editorial and publication processes and a range of themed communications and campaigns to external channels, including digital, news, public relations and media. It also acts as a hub, developing and profiling resources and materials for all teams. The teams work together on various projects and activities to ensure that every aspect of the strategy is connected and delivers a coherent public brand, maximising every potential opportunity for engagement, influence and income.

The Digital Content & Communications Officer (DCCO) reports to the Communications Manager and has overall responsibility for digital content creation, digital marketing and social media.

• CONTENT: Create and deliver engaging and inspiring rich media content across a range of digital channels, including web, email, social media and other digital marketing platforms. 
• EMAILS: Work with colleagues in the Communications Team and across the organisation to build, test and send responsive email templates for all SAT-7 UK’s email requirements (meeting SAT-7’s brand guidelines and conforming to industry standards). Use Email marketing tool DotDigital to develop automated communications that strengthen supporter engagement and convert recipients into committed donors.
• SOCIAL MEDIA: Develop the strategy for and oversee all social media platforms, including reviewing insights and analytics for different platforms. Work closely with other team members to deliver strong social media content and engagement across various platforms, chiefly Facebook, Instagram and Twitter.
• MARKETING: Oversee digital marketing of SAT-7 resources and campaigns through social media advertising, external agencies and other channels as required, to engage more deeply with existing supporters and donors, acquire new supporters and to raise funds for SAT-7 UK.
• WEBSITE: Support the Digital Communications Officer in developing and updating SAT-7’s website as an inspiring platform to raise profile, income and engagement.

To apply you must submit your CV, Cover letter and application form

Please note that applications are welcome before the closing date and we may call for interviews and appoint earlier if a suitable candidate is found.

Fundraising & Engagement Assistant

(Full-time, permanent)

£27,648.03 rising on an annual incremental basis. War on Want also offers

a 6% contributory pension scheme

Based in London office or home based depending on Covid-19 restrictions

War on Want is a dynamic, radical organisation that runs hard-hitting campaigns against the root causes of poverty and human rights violation. We work in partnership and active solidarity with grassroots groups around the world, as part of the movement for global justice.

We are seeking a Fundraising & Engagement Assistant to provide support across the Income and Engagement team and help to boost our activities. The successful candidate will work across a range of exciting new projects, and support the roll out of new systems for supporter engagement and data management. The Assistant will take on leadership of crucial day to day supporter care and supporter data management processes; help us to research and approach new potential major funders; and have the opportunity to contribute to the management of War on Want’s external communications activities and social media channels.

This an opportunity for a committed non-profit professional early in their career to gain experience of a wide range of fundraising and communications functions in the context of an international human rights organisation. The post-holder will have significant opportunities for professional development, and will play a vital role in driving forward War on Want’s work for human rights around the world.

Application deadline:  12 noon, Friday 12 February 2021

Date for interviews:  Expected w/c 22nd Feb, but applications will be reviewed on rolling basis

War on Want welcomes applications from all members of the community. We strive to be an equal opportunities employer.

Please note that we can only accept applications from individuals with the right to work in the UK.  We are unable to sponsor working visa applications.

We are looking to recruit a Data Officer. This is a new role primarily assisting on the ongoing development, maintenance, and operations of the organisation's CRM system (Salesforce). Please apply by completing the attached application form. 

Closing date for applications is 9am 01/02/2021. 

New Year , new challenge? As an experienced Finance Officer you would provide strategic financial information to Municipal Charities. We run 5 almshouses and the Relief in Need charity in Stratford Upon Avon.  

We are seeking an experienced Finance Officer to provide strategic financial information to the staff team and the Trustee body, of Municipal Charities. Municipal Charities is a very long-established group of charities whose objects are to provide housing for local people in need and over 58 years old. In addition to forty-six almshouses, the oldest of which dates back to a Royal Charter granted in 1553, the group also operates a grant-making charity for the benefit (Relief in Need) of residents of the Town of Stratford upon Avon. Additionally, the group owns a small portfolio of freehold interests in commercial properties. The group is looking to expand further in terms of more almshouses, as opportunities present themselves. The Trustees are looking for a Finance Officer to support the group forward into the next chapter of its 468-year history.

The Finance Officer has the following specific responsibilities:

• Financial Oversight and providing financial information to the Board of Trustees
• Entering all transactions onto the SAGE accounts package
• Producing monthly management accounts including accruals and cash flow statements
• Producing annual budgets
• Producing annual accruals accounts ensuring that they are compliant with the current Charities SORP;
• To deal efficiently and effectively with all invoices and bills; obtain authorisations as required and obtain countersignatures as required;
• To deal with banking issues  and initiate online bank transactions and being a cheque signatory;
• To co-ordinate the bank accounts arranging for online payments
• To undertake bank and other monthly reconciliations;
• To act as an internal resource for financial information, budget monitoring, internal audit and accountability;
• To process and pay staff salaries
• To maintain the petty-cash system and process staff expenses
• To make adjustments as required between the various charities
• Ensuring that appropriate accounting procedures, controls and risk management procedures are in place
• Helping to manage the Portfolio of freehold property interests to maximise their value for the owning charity and its beneficiaries.
• Helping the Finance and Risk committee to develop and  implement appropriate accounting, reserves and investment policies for the Charities

The charities are regulated by the Charity Commission and the Regulator of Social Housing. The postholder will be expected to help ensure compliance with current and future legislation; working closely with the relevant professionals and advisors is central to discharging these duties.

The successful candidate will need to demonstrate the following:

• Financial experience working at a senior level as an accountant, book keeper in the public, private or charity sectors including experience of reporting to a Board.
• Awareness of the charity SORP 2015.
• Experience in producing management accounts.
• Excellent understanding of financial accounts and budgeting.
• Experience of preparing accruals accounts
• Experience of using SAGE or another accounts package
• Experience of Office procedures 
• Excellent knowledge of Microsoft Excel and Word.
• Excellent written and verbal communication skills
• Experience of payroll packages e.g. 12Pay
• Knowledge of investment,
• Knowledge of the almshouse movement is desirable as is an understanding of the social care sector and issues facing older people.

The ideal candidate will be a team player who is able to demonstrate the highest levels of integrity and standards, and someone with extensive life experience and a desire to “give something back”. You will have the ability to work on your own initiative, be able to give financial guidance and advice to the staff team and Trustee Board to keep the charities financially compliant and viable.  .

Are you an experienced fundraising professional with great relationship-building skills?

As a key member of the Fundraising Team, you will develop and organise both an agreed and new portfolio of events – with a focus across community, third party, corporate and digital initiatives – in order to generate sustained income which will enable North East Autism Society to continue to support autistic children, young people, adults and their families.

You will work closely with the Fundraising Manager and alongside the Marketing & Communications Team to implement the Society’s fundraising and marketing strategies to increase participant sign-up, engagement, income; as well as broadening awareness, reputation and visibility externally.

The post holder will develop and implement a programme for the Society that will appeal to a wide variety of donors, ensuring all we do is as cost effective and high-value as possible. 

If you’re looking for the opportunity to work with a charity making a real different to the lives of the people they serve, then we’d love to hear from you!

Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team.

We are looking for a Relationships Officer to support people with dyslexia by developing new and existing relationships with sponsors, partners and advertisers, with the aim of delivering income to support our vital services and ensuring that these relationships help both parties derive full value from partnerships.
This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team at a time when we are putting a greater emphasis on our free charitable services and this position will play a pivotal role in helping us increase our support for people with dyslexia and dyscalculia.

The Relationships Officer will be responsible for a wide range of our key relationships, and help to drive income growth across our events programme, our publications and our digital platforms. But this role is not just about short-term income, it is about developing deeper and more meaningful long-term relationships that deliver value for our charitable work as well as supporting our partners. As well as supporting our fundraising, marketing and events teams, the role will work with our senior leaders to identify those who have a synergy with our cause.

About you

We are seeking an exceptional people-focussed candidate with a record of success in a fundraising, marketing or sales role. You will be an enthusiastic, motivated and positive individual and an excellent relationship builder but not solely focussed on quick wins, albeit able to see opportunities and make the most of them.
You do not necessarily need previous knowledge or experience of dyslexia or dyscalculia and their impact, but you will be a fast learner and quickly become passionate about our goals. As the charity moves into a new era, you will be at the heart of positive change.

To apply

Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021

Please note: as we expect post Covid to have regular (fortnightly to monthly) visits to our Bracknell office in Berkshire, applicants should live a reasonable distance within 2-3 hours or so.

Cornwall Air Ambulance Trust attends on average 3 patients per day, many of whom have just been through a life-changing event.  Following their clinical care, both the patient and their family often require compassionate, experienced support, direction and guidance.

The purpose of the Patient & Family Liaison Officer is to provide a long-term interface between the charity and its patients and their families; identifying needs and referring them towards a holistic range of onward care, ranging from follow up medical care to support from other service providers and support networks. 

Key responsibilities:

• Establishing early links with patients and their families.
• Developing and maintaining an extensive network of contacts, establishments and service provides to support the recovery of patients and their families, both mentally and physically.
• Plan and arrange patient and family meet and greet sessions.
• Utilising the charity’s CRM database to keep accurate records of patient and family interaction.  Complying to current data protection legislation.
• Working with the clinical team to help understand patient outcomes and help shape the provision of critical care to benefit future patients.
• In conjunction with Marketing and Communications team develop and manage PR opportunities with suitable patients and their families.
• Support HR with staff wellbeing, providing information, guidance and support to all charity staff.

You will need to be a registered General Nurse or Paramedic licensed to practice by the NMC or HCPC to undertake this role.

A full job description and person specification is attached.

Closing date: Friday 12 February 2021

Interviews will be held week commencing 22 February 2021