Crm database training manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SUNDAY TIMES BEST PLACE TO WORK 2024 AND 2025
MAIN PURPOSE OF JOB: To provide excellent managerial support to the Community Service Support department and lead by example by showing the ability to communicate interpersonal skills, problem solve, decision making and time management. To help ensure that the team carry out accurate and timely follow ups with all new and ongoing cases. To build rapport with our clients in a warm and friendly manner and have empathy with our client’s needs. To quickly identify any problems and ensure each conversation is handled in a compassionate manner.
A good telephone manner is essential, together with excellent literacy and IT skills, coupled with the ability to work to tight deadlines, often under pressure. This is a sensitive role which requires an individual with the ability to handle confidential information and correspondence
MAIN DUTIES AND RESPONSIBILITIES:
I) Responsible for managing and motivating the Community Service Support team to include delegation of tasks.
II) To control and expedite escalation cases as well as manage relationships with owners and their families.
III) To communicate effectively with team members, provide feedback and support as well as addressing any issues or concerns and where necessary make a referral to the Head of Department.
IV) To monitor performance and capability of the team as individuals and also as part of a team, carry out 1:1 meetings and suitable and productive Performance Management meetings annually. You will also be responsible for any staff welfare or disciplinary procedures that arise, within the team.
V) Deporting and analysis of data.
VI) To oversee applications and interviews for any new team members VII) To consider training needs as and when required to help develop employees skill set and ability to perform their roll as effectively as possible.
VIII) To help answer all incoming calls and general queries relating to community service support for our clients.
IX) Throughout the course of your work to ensure you record your responses on each individual case on our database.
X) Ensure responses to both incoming and outgoing department letters are updated on each case, to ensure a prompt reply and timely referral where necessary.
XI) Throughout the course of your work, to identify when on the phone, possible good stories to enable us to approach and persuade all individuals involved to submit an article for the newsletter.
XII) To handle telephone inquiries and relay messages where appropriate.
XIII) To demonstrate a proactive, positive and flexible attitude to all our clients.
XIV) To have flexibility to work additional hours for holiday and sickness cover when directed.
XV) To liaise with all other staff of the Trust in a flexible manner.
XVI) At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust.
Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust
Registered Charity
51 - 100
“Peace of mind and practical help for older people – love, care and safety for pets”
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
MumsAid is an award winning, growing charity with a track record of delivering innovative support to mothers. Following our successful application to the Propel fund, we are recruiting an Operations & Programmes Manager to lead delivery of a new long term systems change programme whilst providing operational leadership across the organisation. You will be a key member of our Senior Leadership Team, working closely with our CEO to drive project delivery and strengthen our operational foundations as we grow.
This senior role combines two key responsibilities. You will lead our new Systems Change programme for young mothers, mobilising and delivering a long term initiative that shares our best practice model with partners and influences policy and practice across the perinatal mental health sector. You will also provide operational leadership across MumsAid, managing governance, IT systems, data management, finance, monitoring and evaluation, and organisational coordination. This requires exceptional organisational skills, strategic thinking, emotional intelligence and a deep commitment to equity and co production. You'll need substantial project management experience in the voluntary and community sector, proven operational management expertise, strong systems and data management skills, and the ability to represent MumsAid confidently in multi agency spaces.
We offer a values driven, supportive working environment with hybrid flexibility, professional development opportunities, a pension scheme, 25 days annual leave plus bank holidays (pro rata), and health benefits. This is a chance to help create lasting, systemic change in maternal mental health support.
We are dedicated to building a diverse workforce and actively encourage applications from candidates belonging to underrepresented groups.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We are looking for a proactive and organised Membership and Events Officer to join the Magistrates’ Association on a 12-month maternity cover basis.
This is a varied and hands-on role, supporting our membership, events and branch network. You will play a key part in ensuring our members receive a high-quality service, while also helping to strengthen and grow our local branch activity across England and Wales. This role sits within our small staff team.
Alongside managing membership processes with our third party support organisation, you will take a lead role in delivering small national events and supporting our network of volunteer-led branches. This includes working closely with branch officers, delivering inductions, and helping to reinvigorate areas where engagement is lower.
About you
You will be someone who enjoys working across multiple areas, is comfortable managing competing priorities, and takes a proactive approach to getting things done.
You will have experience in membership support and event delivery, and be confident working with volunteers and stakeholders at all levels. Strong organisational skills and attention to detail are essential, particularly in relation to managing data and financial processes.
A working knowledge of Direct Debit (BACS) processes, including renewals and handling failed payments, is important for this role.
Most importantly, you will be someone who is approachable, practical and able to build strong working relationships, helping to support and strengthen our branch network.
We will be conducting interviews on a rolling basis, so early application is advised.
Key responsibilities
- Supporting the delivery of an efficient and responsive membership service, including renewals and member enquiries
- Managing Direct Debit (BACS) processes, including renewals, collections and handling exceptions, alongside third party membership support organisation.
- Acting as a key point of contact for branch executives, providing support and guidance when needed.
- Supporting the reinvigoration of areas with low or declining MA representation
- Planning and delivering key events, including:
- Four retired member events per year, including a Christmas lunch/dinner
- Regional branch meetings (typically once per year across multiple locations)
- The Royal Garden Party reception
· Administration of webinars, setting up of events using Wordpress
- Supporting the maintenance of accurate membership data and contributing to reporting
- Working collaboratively with colleagues, volunteers and external partners
What we’re looking for
Essential
- Experience in a membership organisation, charity, or similar environment
- Experience of organising and delivering events
- Experience of working with databases or CRM systems
- Experience of managing or administering Direct Debit (BACS) processes, and other payments.
- Experience of working with BACS reporting files (e.g. ARUDD, ADDACS)
- Strong organisational skills and attention to detail
- Excellent communication skills
- Ability to build positive working relationships with volunteers and stakeholders
- A proactive approach and ability to work on your own initiative
Desirable
- Experience of supporting volunteer-led groups or committees
- Experience of delivering inductions or training
- Experience using Wordpress and Mailchimp
- Experience of supporting engagement or participation in a membership setting
- An interest in the work of the Magistrates’ Association and the wider justice system
The client requests no contact from agencies or media sales.
Thank you!
We have an exciting opportunity for someone with excellent administrative skills to join the staff of a social enterprise. The core function of this role is to support the Business Development and Casework teams with a wide range of administrative and support duties in order to facilitate the smooth delivery of all business operations. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.
You will be skilled at providing a range of business support or administrative functions, with good interpersonal skills and experience of working in a similar role supporting a team.
The successful candidate will be able to establish a good rapport with colleagues and stakeholders in a professional and constructive manner, upholding brand values.
In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.
Main Duties
1. To provide a wide range of organisational and administrative duties to the Business Development and Casework teams as directed, in order to facilitate smooth running of all business systems and operations, ensuring that administrative activities are carried out in accordance with company policy and procedures.
2. Providing operational support to Business Development team, including setting up new cases on CRM system, setting up client contracts, arranging consultations and liaising with Business Development and Casework colleagues to ensure the smooth running of business services.
3. Managing various email inboxes, triaging incoming messages and responding to emails from clients and professionals.
4. Requesting care and/or clinical records, following up on record-requests, checking and processing incoming digital and hard copy records ready for the casework team.
5. Providing operational support to the new client pipelines including processing voicemail enquiries and incoming referrals from the Information and Advice teams.
6. Operating and maintaining CRM, database and filing systems.
7. Providing accurate formatting support to the Casework team, in line with Beacon’s brand guidelines.
8. Supporting the casework team with case administration including requests for records and printing and posting letters.
9. Collecting, processing and distributing post.
10. Supporting the organisation of travel arrangements for Caseworkers.
11. Sharing the general administration of the business as part of the Operations team, including managing stationary stock levels and ordering literature and supplies.
12. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.
13. Attending line management, supervision and team meetings as appropriate.
14. Archiving.
What is NHS Continuing Healthcare?
NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.
The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.
About our organisation
Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.
Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.
Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.
Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.
Our Values
At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:
- Ethical
Commitment to our clients
We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.
Commitment to our team
We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.
- Expert
Commitment to our clients
We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.
Commitment to our team
We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.
- Personal
Commitment to our clients
By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.
Commitment to our team
We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.
- Compassionate
Commitment to our clients
We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.
Commitment to our team
The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.
- Rewarding
Commitment to our team
We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.
The client requests no contact from agencies or media sales.
Thank you!
The Development Manager is a new key role working closely with the Director to expand our fundraising and development activity, supporting artists and our charitable mission. You’ll be part of a collaborative, purpose-driven organisation with opportunities to shape our future development strategy and make a meaningful impact.
Development Manager
Hybrid – London / Remote
Term: June 2026 – April 2028 (22 months), with possible extension
Hours: 0.6 FTE (3 days per week)
Salary Band: £30,000–£35,000 FTE (pro rata)
For full details and how to apply, please read the Role Description via the website
About the Role
The Arts Foundation is seeking an energetic and experienced Development Manager to join its small, high-impact team. This is a key role supporting the Director in expanding the charity's fundraising and development activities and producing a series of high-quality events in support of artists and the Foundation's charitable aims and objectives. The post holder will be responsible for:
● Leading on prospect research, pipeline management, and the production of high-quality funding proposals and applications
● Stewarding and growing the Arts Foundation's portfolio of trust and foundation funders, donors, patrons and corporate sponsors
● Coordinating individual giving and legacy giving programmes, and developing an alumni programme.
● Setting up and overseeing a CRM system and maintaining accurate records
● Planning and delivering fundraising and other associated events
This is a central role that calls for someone who combines exceptional written communication and relationship-building skills with meticulous project and event management ability, and who is equally comfortable working independently and as part of a small collaborative team.
About Us
The Arts Foundation is a registered charity that supports individual artists and creatives in the UK with unconditional financial fellowships of £20,000 through the Arts Foundation Futures Awards. Since it was founded in 1993, the Arts Foundation has awarded over £2 million to the most promising artists in the UK at a pivotal moment in their careers to enable them to concentrate on their creative development, experiment, and realise their artistic potential. Our Fellows include leading figures across disciplines, and we are proud to champion artists shaping the future of the arts.
Deadline: 9am, Thursday 30 April 2026
Interviews: Week of 11 May 2026 (in person, West London)
Please note all applicants must have the right to work in the UK
We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Thank you!
As an Administrator, you will be at the heart of our busy Support Services team. Your contribution will help ensure our services remain responsive, reliable and joined-up across the country.
If you thrive on keeping things running smoothly and take pride in getting the details right, this Administrator role offers a chance to use your skills with real purpose.
We are the Motor Neurone Disease Association, and together we work with focus and compassion to improve the lives of people affected by motor neurone disease (MND). As an Administrator, you will play an essential part in helping us deliver responsive services.
Key Responsibilities
- Fulfil information requests within agreed timeframes.
- Manage stock of resources across internal and external locations.
- Create, update and maintain records on our CRM database and produce reports.
- Manage new referrals, sending introductory letters and GDPR forms.
- Support CRM updates, including preparing condolence letters.
- Prepare and send memory, treasure and teenage boxes.
- Raise purchase orders and liaise with suppliers to ensure timely dispatch and payment.
- Process feedback forms for the National Support Services team.
- Update SharePoint with relevant team information.
- Ensure all tasks reflect the MND Association’s mission, values and commitment to dignity and respect.
About You
- Proven experience delivering excellent customer service.
- Strong accuracy, attention to detail and ability to work to tight timeframes.
- Confident in organising and prioritising your own workload.
- Experience working in a digital environment, including online case management systems.
- Skilled in Microsoft Office, including Outlook and Excel within 365.
- Knowledge of data protection and safeguarding, with experience applying these processes.
Hybrid working expectations: 4 days per week office attendance required. During the 6-8 week training period, 5 days per week office attendance required.
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
Registered Charity
101 - 500
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BSL version can be found in the attached document
About Deaf Unity
Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond.
We have an exciting opportunity for a proactive, creative and highly organised individual to join Deaf Unity at an important stage in our development. This role will lead on the growth of our training offer, helping to increase income while supporting our wider charitable aims.
About the role
This is a varied role where you will take the lead on coordinating, developing and promoting Deaf Unity’s training provision. Our training includes BSL courses, e-learning, and bespoke training for organisations.
You will manage the day-to-day delivery of training while also focusing on growth—building relationships, increasing bookings and expanding our e-learning offer to reach new audiences.
This is a key role in a small, growing charity, where income generated from training directly supports deaf school leavers, jobseekers and professionals. The work you do will have a clear and positive impact.
This role would suit an existing freelancer with experience in the BSL and/or training sector.
What you’ll be doing
Training coordination and delivery
- Managing enquiries from individuals and organisations and converting these into bookings
- Coordinating the delivery of BSL courses, training sessions and bespoke programmes
- Booking trainers, teachers and students, including exam bookings where required
- Acting as the main point of contact for learners, clients and freelance tutors
- Ensuring training is delivered smoothly and to a high standard
- Monitoring quality through feedback and evaluation
Growth and development
- Promoting Deaf Unity’s training offer and increasing sales across all courses
- Building relationships with organisations to secure bespoke training opportunities
- Expanding and developing our e-learning offer to reach wider audiences
- Designing and standardising training materials to improve quality and consistency
- Identifying new opportunities, audiences and partnerships
- Encouraging repeat business and long-term client relationships
Administration and systems
- Managing bookings, records and communication to ensure smooth delivery
- Handling quotes, invoicing and payment processes
- Maintaining tutor records and ensuring compliance requirements are met
Collaboration and improvement
- Working closely with the Services Coordinator to cross-promote training and service
- Monitoring income and contributing to sustainable pricing
- Continuously improving training based on feedback
About you
We are looking for someone who is organised, proactive and confident building relationships. You will be comfortable balancing delivery with growth and working independently.
You will:
- Have experience developing or coordinating training
- Be confident in outreach, sales and building partnerships
- Have strong organisational and administrative skills
- Be able to manage multiple priorities and take initiative
- Share our commitment to accessibility, inclusion and deaf empowerment
Knowledge of the deaf community and training or BSL provision is highly valued.
Essential:
- Strong organisational and multitasking skills with attention to detail
- Experience in business outreach and building partnerships
- Excellent communication and interpersonal skills
- Ability to work independently with strong self-motivation
- Proven experience promoting services and meeting targets
- Willingness to learn BSL if not already qualified (training provided)
Desirable:
- BSL Level 2 or above
- Experience delivering training or lesson planning
- Knowledge of the deaf community and accessibility best practice
- Experience using CRM systems and administrative tools
- Experience with Canva or e-learning platforms
Inclusion and accessibility
As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed.
We are committed to ensuring our recruitment process and working environment are fully accessible. This includes:
- Offering interviews in BSL
- Accepting applications in BSL video
Why join us
- Flexible freelance role with potential to grow in hours
- Opportunity to shape and develop services in a growing charity
- Work that directly impacts deaf people’s access to education, employment and support
- Collaborative, values-driven team environment
How to apply
-Please read the Job Description in full before applying
-Please submit your CV and a short supporting statement outlining your experience and interest in the role.
-We welcome applications in written or BSL video format.
Registered Charity
Our vision is for deaf people to have the same tools, resources and support as their hearing peers so that they can take control of their lives.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Progress is Prostate Cancer Research’s flagship digital data programme, supporting prostate cancer research, service improvement, and clinical trial recruitment using patient-reported outcomes and NHS clinical data.
This role will provide senior-level project management and delivery coordination across the Prostate Progress programme. The postholder will be responsible for organising, tracking, and supporting delivery across multiple workstreams, ensuring strong governance, clear documentation, and effective coordination between internal teams and external partners.
Working closely with the Director of Patient Projects & Influencing, the role will help ensure day-to-day delivery runs smoothly and predictably, enabling senior leadership to focus on strategy and long-term programme development.
Responsibilities
Programme & project management
- Provide day-to-day delivery leadership across the Prostate Progress programme, prioritising activity, resolving delivery issues, and escalating strategically where required.
- Maintain project plans, timelines, action logs, and risk registers.
- Track progress against milestones, flagging risks, dependencies, and delays.
- Support delivery across multiple concurrent workstreams, ensuring activity is coordinated and documented.
- The postholder will be expected to operate with a high degree of autonomy, using experience and judgement to manage competing priorities and delivery challenges.
NHS data linkage & data onboarding
- Support coordination of the NHS pilot, including:
- Attending meetings with NHS partners, SDEs, and internal teams
- Tracking delivery milestones and actions
- Escalating issues and risks to the Director
- Explore and scope opportunities for new datasets in collaboration with the Director, including:
- Imaging and image metadata
- Digital pathology
- NLP-enabled free-text data
- Engage with potential partners to understand feasibility, requirements, and delivery implications.
- Develop and present clear options, delivery approaches, and recommendations to support decision-making.
- Support delivery and onboarding activity once priorities and approaches are agreed, coordinating activity across internal teams and external partners.
- Maintain clear records of data onboarding status and timelines.
Regional coordination & expansion support
- Support coordination of Prostate Progress expansion activity in Scotland.
- Assist with early-stage feasibility work relating to potential expansion into Wales.
Governance & secretariat support
- Act as secretariat to the Prostate Progress Steering Committee, including:
- Coordinating quarterly meetings
- Preparing agendas, papers, and briefing packs
- Recording actions and following up on agreed next steps
- Support the establishment and coordination of Task & Finish Groups, including:
- Organising meetings
- Tracking actions and outputs
- Ensuring findings are captured and fed back into programme delivery
Internal communication
- Ensure relevant teams are kept informed of progress on data onboarding, recruitment activity, and delivery timelines.
Skills and Competencies
Essential
· Proven experience in project management or delivery coordination within digital, data, health, or research environments.
· Strong organisational and planning skills, with experience managing complex workplans.
· Experience supporting governance processes and senior stakeholder meetings.
· Ability to work across multiple workstreams and coordinate diverse stakeholders.
· Confidence tracking risks, actions, and dependencies.
Desirable
- Experience working with NHS organisations or health data projects.
- Familiarity with research infrastructure, data platforms, or digital transformation programmes.
How To Apply
Please apply by submitting your CV and a short supporting statement (maximum 500 words). In the statement, focus on why you would like the role, and give 2-3 examples of your achievements or things you have learned which directly map on to the requirements of this role. Your insights and previous experience may be drawn from both professional and voluntary contexts depending on which you feel better represents your authentic self and your suitability for the role.
There will be a two-stage interview process. The first interview will be online, and the second will be an in-person interview at our offices in London.
For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and our online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Registered Charity
21 - 50
Transforming Research. Transforming lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
You will champion and role model collaboration, compassion and trust in all internal and external relationships. You will lead the development of individual and principle giving income streams to increase the number and value of gifts from trusts and foundations, major donors, regular givers, direct mail appeals and gifts in memory and wills.
To succeed in this role, you will:
- Have strong understanding of philanthropy, donor motivations and high value fundraising principles
- Have strong verbal communication and interpersonal skills, with confidence engaging supporters at all levels
- Have demonstrable success in meeting or exceeding income targets
- Be competent in MS Office applications and CRM database usage
- Have excellent written communication skills, with the ability to produce compelling cases for support
- Have experience of managing or supervising staff and/or volunteers and have effective people management and coaching skills
- Have a positive professional approach and image when representing the Hospice, alongside personal drive and resilience
- Be willing and able to independently travel to external meetings and events
Why You’ll Love Working With Us:
In our most recent staff survey:
- All of our staff felt they make a real difference and are proud to work for the Hospice
- 97% of employees said they enjoy working with our team
Benefits include:
- 27 days annual leave plus bank holidays (pro rata)
- Enhanced sick pay and contributory pension scheme
- Flexible and hybrid working arrangements (where appropriate)
- Staff wellbeing support, including Employee Assistance Programme
- Eligibility for Blue Light Card discounts
- Discounted on-site meals during working hours (at the Hospice only)
- Discounted local gym memberships
- Ongoing training and career development opportunities
- Annual salary review
For more information or an informal chat about the role, please contact Adrian Greenwood, Fundraising Manager.
Closing date: Sunday 10th May at 11:59pm
We are conducting interviews throughout the listing and may close applications early.
Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.
The client requests no contact from agencies or media sales.
Thank you!
The Information & Advice Service is highly regarded within the London Borough of Merton and accredited with the Advice Quality Standard (AQS) and Age UK Quality Advice Standard (QAS). We have developed the service over the last five years to provide high quality advice for older people to enable them to live more healthily, happily and independently in later life.
In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults to generate over £820,535 of previously unclaimed benefits and make informed choices about their lives.
The role involves providing initial information and guidance, primarily over the phone, assessing need and urgency, and ensuring clients are directed to the most appropriate support.
The client requests no contact from agencies or media sales.
Thank you!
UnLtd passionately believes in the ability of social entrepreneurs to change the world for the better. We are living through a time of unique social and economic change. Enormous pressures on the health and social care system, austerity, increasing income inequality, the shifting nature of work all alongside the impact of Covid-19 means tackling these complex challenges requires a radical shift in thinking and practice. Social entrepreneurs have these solutions, and UnLtd exists to support them to achieve their potential. We are the leading supporter of social entrepreneurs in the UK. Our vision is of a society where social entrepreneurs are providing solutions that change the world for the better.
To move social entrepreneurs from the margins to the mainstream will require us to amplify the voices, stories and impact of our social entrepreneurs, working with them in an equitable and inclusive way. It will require us to deepen our work around impact, be open to the learning opportunities failure creates and seek out opportunities to share insights in new and powerful ways to influence stakeholders to make the changes needed for social entrepreneurs to flourish.
As Impact Analyst at UnLtd, you will gain a clear understanding of the data user journey for our social entrepreneurs and drive the implementation of improvements to our data collection tools and processes, enhancing data quality and data literacy across teams. You will also provide support and leadership on compiling analysis for organisational monitoring and learning, pulling together insight for board and governance reporting, programme reporting, fundraising bids, continuous improvement research and other adhoc requests.
Working closely with others in our Research Impact and Learning team, you will contribute to developing a culture of learning, ensuring that insights and evidence generated by our research and evaluation activity feed back into the organisation, allowing UnLtd to iterate our work and be an impact-driven, agile, learning organisation.
Registered Charity
We find social entrepreneurs with bold solutions to today's challenges.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Following the growth of the Income Generation team Severn Hospice is expanding.
Severn Hospice is a leading charity supporting people with incurable illness across Shropshire, Telford & Wrekin and Mid Wales. We are looking for an experienced, empathetic and relationship-focused Philanthropy Lead who wants to make a real difference by securing vital income for our caring services.
You will play a pivotal role in developing and growing our philanthropy programme by cultivating and strengthening meaningful relationships with mid- to high-net-worth donors, developing tailored engagement plans that inspire long-term support and securing significant and transformational gifts.
Being a strategic thinker, you will lead the growth of major gift income through a relationship-led approach that delivers sustainable fundraising over the long term. You will identify and develop new prospects, build a strong pipeline of supporters and confidently secure significant donations through compelling funding propositions and high-quality and personalised stewardship.
You will translate our priorities and impact into persuasive cases for support, creating bespoke supporter journeys that build trust, inspire long-term commitment, deepen engagement and connection to our cause and ensures donors feel informed, inspired and valued.
You will also be experienced in managing budgets, monitoring performance and maintaining accurate data and reporting in line with fundraising regulations and best practice.
Severn Hospice is a wonderfully rewarding place to work and if you’re dynamic, highly organised and passionate about building genuine relationships that make a lasting difference for our community, we would love you to get in touch.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about building meaningful relationships, using creativity to solve problems, and delivering engaging experiences for our supporters and volunteers?
Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.
We are currently seeking a Volunteer Coordinator to join our dedicated Volunteering Team at Rainbows. Volunteers play a pivotal role in supporting every aspect of our vital work – from fundraising and events, to our retail shops and the hospice itself – with over 350 individuals generously volunteering their time, skills, and passion.
We are looking for a positive and enthusiastic individual who will help ensure volunteers feel welcomed, supported, and confident, enabling them to make a meaningful difference to children, young people and families across our services.
Location: Primarily an office-based role, at our hospice in Loughborough.
Hours: Monday to Friday, 9 am – 5 pm. Some flexibility is required, as occasional evening and weekend working and regional travel will be part of supporting volunteers.
About the role
As a Volunteer Coordinator, you will play a key role in shaping how people volunteer with Rainbows. You’ll lead on volunteer recruitment across the East Midlands, building relationships with communities and organisations, and supporting individuals to find opportunities that match their motivations, skills and strengths. Once volunteers are involved, you’ll help ensure they feel confident, informed and well supported, working closely with colleagues to create positive volunteering experiences.
Key Responsibilities include (but are not limited to):
· Recruitment, Selection, and Induction: Be the first point of contact for volunteering enquiries and applications, ensuring a seamless onboarding process.
· Volunteer Support and Supervision: Act as the central point of contact for volunteers at Rainbows, offering guidance and support throughout their volunteering journey.
· Team Collaboration: Provide staff with proactive support and best practices for volunteer management, engagement, and stewardship.
· Operational Duties: Maintain accurate volunteer records, ensuring GDPR compliance, and provide KPI data as needed.
· Further responsibilities in the role of a Volunteer Coordinator at Rainbows, can be found by downloading the Job Description.
Requirements
While previous experience working with volunteers is ideal, it is not essential. What matters most is your ability to:
- Build connections with a diverse range of people through exceptional interpersonal skills and empathy.
- Approach tasks with positivity and enthusiasm, inspiring others to get involved.
- Confidently use databases and Microsoft Office packages, with strong administrative skills and a good understanding of GDPR processes.
Further requirements can be found by downloading the Person Specification.
Our Benefits include:
· Free onsite parking at the Hospice, Lark Rise, Loughborough.
· Eligibility to join blue light card discount scheme and Company Shop.
· Simply Health Cashback plan.
· Life Assurance.
· 27 days holiday plus bank holidays.
· Contributory pension scheme or Salary Sacrifice Pension Scheme
· Affordable meals at the Hospice, Lark Rise, Loughborough.
· Free Tea, Coffee and Fruit whilst at the Hospice
· Free access to Health Assured employee assistance programme
· Wellbeing support and access to Mental Health First Aiders
· Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors
This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.
Registered Charity
101 - 500
Join Our Team and Make a Difference!
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to join an effective and encouraging team that helps people who are homeless find housing? You will be making a tangible difference every day.
HOPE worldwide provides a compassionate, person-centred housing service ‘Two Step’ that helps people find and sustain accommodation in the private rented sector and in supported housing.
The team spirit, opportunities for staff development, and the way that staff live out Christian values were instrumental in HOPE worldwide being awarded Investors in People Gold Accreditation.
The nature of the work will require someone who is resilient, quick to learn and is a good team player. Full training and regular support will be provided.
Relevant experience is desirable but not essential.
Salary: £29,000 – £32,000 per annum
Working hours: Full-time (37.5 hours per week - hybrid role: can work up to 2 days from home by arrangement)
Annual leave and benefits: 25 days annual leave plus Bank Holidays, 5% pension contribution, Employee Assistance Programme.
Requirements - this job is for you if you:
- Have good written and oral communication skills in English and can liaise with external agencies in a professional manner
- Can communicate compassionately and build trust to help people navigate challenging circumstances
- Have good IT literacy and organisational skills
- Can take initiative as a member of a team
- Can work under emotional pressure and respond to stressful situations professionally and with integrity
What will you do in the role?
- Assess client needs and suitability for accommodation in the private rented sector and/or supported housing via in-person meetings
- Provide advice, guidance and support over the phone, in person, and via email to clients and stakeholders
- Arrange viewings of suitable properties with clients and liaise with agents and landlords
- Make referrals to hostels and supported housing
- Assist clients to access grants and with benefit claims
- Support clients with issues such as rent payments, liaising with landlords and dealing with neighbours
- Update client records and referrers using our CRM system, In-Form.
- Work with the team to keep improving the service
Desirable Experience and skills:
At HOPE worldwide, we value both lived and learnt experience. The following skills and experience would be helpful but if you don't have them, rest assured that we value attitude and willingness to learn, not just experience and skills:
- Working within a team of professional staff
- Successfully building relationships with a variety of stakeholders
- Experience of working with a charity/third sector organisation
- Working or serving within an organisation with a Christian ethos
- Supporting people to resolve issues with benefit claims
- Personal experience of overcoming homelessness or disadvantage
- Supporting people to access or sustain accommodation
Equal Opportunities:
HOPE worldwide is an equal opportunities employer. We are committed to ensuring that our workplace is free from discrimination within the framework of the Equality Act 2010.
We welcome applications from candidates of all backgrounds. Candidates will require Right to Work in the UK.
Please note that our office is in Angel, Islington and is up two flights of stairs with no lift. The requirements of job applicants and existing members of staff who have a disability will be reviewed to ensure that, wherever possible, reasonable adjustments are made to enable them to enter into or remain in employment with us.
DBS checks:
Due to the nature of the role, a criminal record check is required before a final job offer is made.
How to apply:
Please submit a CV and cover letter outlining your motivation, skills and experience.
We know that there will be strong candidates who will not fit all the criteria, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
Shortlisted applicants will be invited to in-person interviews at HOPE worldwide’s office in Islington.
We look forward to hearing from you!
Thank you!
Senior Fundraising Manager (Major Giving)
Salary£49,321.55 per annum
LocationLondon/Hybrid
Weekly Hours35
The Vacancy
Job Title: Senior Fundraising Manager (Major Giving)
Location: London/Hybrid
Salary: £49,321.55 per annum
Weekly Hours: 35
Reference: YMC1095733
Join YMCA England & Wales as our next Senior Fundraising Manager (Major Giving) and play a crucial role in transforming the lives of young people. This is your chance to lead a vibrant fundraising initiative that makes a real difference!
About Us:
At YMCA England & Wales, we uplift vulnerable young people by providing them with safe homes, vital life skills, and the support they need to thrive. We’re all about fairness, opportunity, and collective action—join us in making a difference!
Your Role:
As our Senior Fundraising Manager, you’ll develop and execute an ambitious Major Giving strategy, building strong relationships with high-net-worth donors and engaging new prospects. Get ready to innovate with Giving Circles, Development Boards, and more!
What You'll Do:
- Cultivate and grow a portfolio of major donors.
- Host exclusive events and personal meetings to engage and inspire support.
- Create compelling proposals and impact reports that resonate with supporters.
- Collaborate with senior leaders and Trustees to strengthen relationships with philanthropists.
- Bring your strategic mindset to implement YMCA’s Major Giving Strategy.
About You:
You're a motivated and personable fundraising professional with a track record of securing five- and six-figure gifts. Your relationship management skills are top-notch, and you’re passionate about crafting unforgettable donor experiences.
Why Join Us?
- Be part of a vibrant, growing fundraising team impacting young people's lives.
- Work for a charity that values collaboration and celebrates your contributions.
- Enjoy a competitive salary, excellent benefits, and opportunities for professional growth.
If you’re ready to make a real impact and promote a fun, friendly environment, we’d love to hear from you! Join us and help shape the future of young people across England & Wales!
To apply: please submit your CV and a cover letter outlining your suitability for the role
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
Registered Charity
101 - 500
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.
