Crm database training manager jobs

Want to use your Communications and Marketing skills to help combat the crisis of homelessness? 

As increasing numbers of people continue to be forced into homelessness we need a passionate and talented professional who can help us grow and strenghten our loyal supporter base at a critical time for the organisation. 

*Please note this role is part time (4 days per week.)

Total pay per year is: £30,400 per anmum

WHO WE ARE  

The 999 Club is a small charity doing big things with local people facing homelessness. For over 30 years we’ve been in the heart of Deptford providing warm welcomes and wraparound services ensuring those who need us are given the best chance of leaving homelessness behind for good.  

Our Gateway Drop-In Centre offers nutritious meals, laundry and medical facilities, showers, IT access, phone charging , a safe space to rest and a dedicated Women’s Sanctuary.  

When members feel ready, our team of expert staff are on hand to support them into suitable accommodation where possible, secure income via paid work or benefits, and provide immigration signposting for those who need it. Once housed, our Move+ programme continues to work with them to ensure they settle into new accommodation with the knowledge, skills, community and hope required to thrive in their new life.  

We also run The Bridge, a free six-week evening mental health course open to anyone in the community experiencing mental distress. The programme provides a practical toolkit to support long-term mental wellbeing.  

JOB OVERVIEW AND OBJECTIVES 

This role will play a vital role in advancing 999 Club’s ambitious plans to enhance its status, reputation, and support among both existing and wider audiences. At this pivotal moment in the charity’s history, the postholder will work closely with the Head of Fundraising and Communications and the Members’ Committee to co-develop and implement a bold new communications and marketing strategy. 

Building on a recent organisational rebrand, this role will ensure that the voices of those with lived experience remain central to the organisation’s messaging and identity. A key focus will be strengthening internal and external communication, uniting our diverse membership—which includes staff, clients, volunteers, trustees, and supporters—while also reaching new audiences through social media, direct marketing, PR, and media outreach. 

A major priority will be the relaunch and expansion of the 999 Club’s Membership Scheme and Champions Programme, designed to deepen awareness and support for 999 Club across Southeast London and beyond. Underpinning these efforts, the postholder will manage the Donorfy CRM database and ensure the ongoing maintenance and development of our WordPress website. 

KEY RESPONSIBILITIES AND DUTIES  

• Manage 999 Club’s social media across all major platforms, creating engaging content that amplifies member voices and resonates with wider audiences. 

• Identify and sensitively share compelling stories that inspire support, avoid clichés and reinforce 999 Club’s themes of positivity, progress, and hope. 

• Produce dynamic newsletter content that strengthen reader engagement and drives action. 

• Work with the Head of Fundraising and Communications to ensure that all design and communications align with 999 Club’s brand style, visual identity, and tone of voice. 

• Handle press enquiries and proactively promote 999 Club’s work across media channels. 

• Grow our Patrons Programme so that it reflects 999 Club’s unique and diverse character and supports strategic growth. 

• Develop and relaunch our Membership Scheme, securing partnerships with local businesses in Lewisham and Greenwich to boost visibility and support. 

• Maintain and manage the Donorfy database, ensuring accurate donor records, reporting, and updates. 

• Produce regular reports, data and analytics on social media and website activity to inform strategy.

• Identify opportunities for promotion and outreach, and represent 999 Club at events, festivals, and meetings. 

• Maintain and update the WordPress website, applying best practices in SEO and accessibility. 

• Support colleagues with research, case studies, consultations, and other initiatives.

• Stay at the forefront of digital trends by networking, researching, and attending CPD and training.  

• Engage with the wider sector on regional and national campaigns. 

PERSON SPECIFICATION 

Qualifications 
Desirable: 

• Evidence of Continuing Professional Development e.g. courses, training, other or qualifications. 

• Educated to degree level (or equivalent), preferably in design, marketing or a related field and/or a profession. 

Experience and knowledge 

Essential: 

• Proven expertise in communications, marketing, and brand development. 

• Strong customer service and public relations skills. 

• High confidence with IT systems and a willingness to learn new platforms. 

• Experience maintaining a CRM database. 

• Experience in website design, management, and upkeep. 

• Hands-on experience managing social media for an organisation, charity, or company. 

• Ability to create high-quality, branded designs using Adobe and Canva. 

Desirable: 

• Experience working in a community organisation or charity. 

• Knowledge of best practices related to homelessness. 

• Experience writing press releases and building relationships with media contacts. 

• Experience developing and/or managing Membership or Patron schemes. 

• Experience working with legacy media. 

• Knowledge of digital innovation and online fundraising. 

Skills and personal characteristics  

• An ability to be dynamic and to think creatively and strategically. 

• A solutions-focused mindset with a proactive approach to problem-solving. 

• Excellent time management and prioritisation skills, with the ability to work both independently and collaboratively. 

• A commitment to lifelong learning and your own Continuing Professional Development. 

• A growth mindset: a willingness to challenge, be challenged and accept new ideas and ways of working. 

• Excellent written and verbal communication skills. 

• Strong storytelling ability, with sensitivity to ethical considerations and a deep respect for 999 Club’s themes of positivity and hope. 

• Adept at building relationships with colleagues, service-users (members) and partner organisations. 

• A people-centred, compassionate, and non-judgemental approach. 

• A belief and enthusiasm for 999 Club’s mission. 

• A deep understanding of and commitment to Equity, Diversity and Inclusion and Social Justice. 

Expectations for all 999 Club staff 

• Adhere to 999 Club’s policies and procedures at all times. 

• Demonstrate and uphold the values of 999 Club in all interactions. 

• Foster a positive, trauma-informed culture by modeling pro-social behavior, challenging discrimination, and promoting respect among colleagues and clients. 

• Actively participate in briefings and team meetings, contributing ideas and solutions to support the wider team. 

• Take initiative to address tasks or issues as they arise, including providing cover for colleagues and handling additional duties as needed. 

Safeguarding 

This post is subject to… 

• An basic Disclosure and Barring Service (DBS) check. 

• Two satisfactory references. 

• 999 Club is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff to share and demonstrate this commitment. 

This role is exempt from the Rehabilitation of Offenders Act. 

How to apply 

Please send a CV and cover letter outlining your suitability for the role to Ben Latham, Head of Fundraising and Communications. 

Equalities statement 

At 999 Club, diversity and inclusion are at the heart of everything we do. We celebrate and value individual differences and are committed to creating a workplace where everyone feels respected and empowered. 

We particularly welcome team members with lived experience relevant to our work, as we believe this enriches our understanding and impact. 

We encourage applicants with disabilities to let us know about any adjustments they may need during the application and interview process. We are committed to ensuring a fair and accessible recruitment experience. 

We are committed to maintaining an inclusive, accessible, and equitable workplace where everyone can thrive. 

First round interviews will be held on 18 June 2026

Second round interviews will be held on 25 June 2026

We are looking for an experienced corporate fundraising manager with demonstrable success in building relationships and maximising income from corporate supporters, sponsors and prospects. The role will lead on securing new business partnerships and developing a varied portfolio of exciting opportunities and events.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance to ensure a first-class supporter experience.

As the Fundraising Operations Executive, you will primarily work as part of a small team to deliver essential fundraising operations activities ensuring excellent customer service, accurate records and reporting, and maintaining high levels of compliance. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also assist with enquiries and supporter stewardship activities as required.

This role is offered on a part-time basis 17.5 hours per week.

Key Responsibilities:

Donation processing

· Ensure accurate data entry within CRM Salesforce, related to all campaign types, to include: In memory, Fundraising, Sporting Events, Direct Marketing Campaigns and unsolicited gifts; ensure accurate coding of online fundraising pages.

· Comply with policies and guidelines to handle cheques, cash, and vouchers, liaising with Finance team where required.

· Ensure accurate administration related to Standing Order payments, direct debits instructions, ensuring amendments, cancellations and new instructions are correctly handled.

· Ensuring ‘in aid of’ and gift acceptance policies are adhered to.

Supporter administration & compliance

· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and the Data Protection Act.

· Undertake a range of administrative duties including management of internal email enquiries; incoming post management; mailing order materials related to funeral collections, fundraising merchandise, and general health information; scanning, printing and archiving of documents.

· Ensure financial compliance activities such as refunds, income reversals and recoding are correctly administered; ensuring Salesforce CRM is updated with supporter details with a high level of integrity; ensure Gift Aid administration compliance such as recording of declarations, correct storage and compliance checks are undertaken. 

Knowledge, skills and experience needed:

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Experience of customer care or fundraising in the charity sector.

· Experience of handling queries and complaints in administrative role.

· Excellent written and spoken communication skills.

· Good level of skills in CRM/database management skills.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Ability to remain calm under pressure.

· Confident and engaging telephone manner.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £12,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the7th June 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026.

Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward.

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.

Job Title – Senior Delivery / Programme Operations Manager

Reports to – Director

Working Hours – Either full-time (37.5 hours per week) or part-time (minimum 22.5 hours per week / 0.6 of a full-time equivalent). If part-time, hours can be worked across 3 to 5 days depending on preference.

Location – London - Clapham / Hybrid working (minimum 33.3% - 40% of working time in the office depending on hours worked)

About Us

For over 30 years, The Money Charity has been the UK’s Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing.

We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people from all backgrounds across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives.

We also work to promote Financial Wellbeing in the UK by working with the financial services industry to improve practices and outcomes for their consumers, and influencing policy-makers, media, industry and public attitudes.

We are a small, passionate team with a big reach and an open mind, committed to quality accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration. For more information about us, please visit our website.

About The Role

We’re looking for a Senior Delivery / Programme Operations Manager who thrives on delivering efficient and pragmatic processes, procedures and systems to support the impactful delivery of our growing suite of Financial Education and Wellbeing Workshops and Programmes. You will help us get stuff done! And deliver important functions and projects yourself.

As we grow the charity, it is ever more crucial that we break down silos and duplication between our two main delivery teams (Children & Young People and Adults). You will lead on reviewing and consolidating the two processes into one for the support functions of the programme delivery teams, initially progressing priority tasks identified for 2026 as part of our recent strategy refresh, and building a pipeline of future continuous improvement projects for 2027 and beyond.

This will be a vital new role bringing order and cohesion to the vital delivery support functions. You will own and champion key programme delivery-related functions in the charity, ensuring that they are fit for purpose and are understood and used throughout the charity. Reporting to one of the Directors, you will play a key role in bridging and where appropriate joining the two teams, whilst respecting and promoting their technical specialisms and differences.

Closing Date – 11:30pm, Monday 25 May 2026

Interviews – 1st round early June (virtually)

Please visit our website for the full job description including the key responsibilities, person specification and application details. Note that we are currently recruiting for two Senior Manager roles, and further information on the other role can be found on our website as well.

Purpose of job

To lead and develop BucksVision’s approach to volunteer involvement across Buckinghamshire and Milton Keynes, ensuring volunteers are recruited, trained, supported and retained to help deliver high-quality services for people with sight loss.

The Volunteer Manager provides guidance and support to staff, volunteers and local groups, helping BucksVision maintain a safe, confident and sustainable volunteer base.

Impact

BucksVision relies on over 280 volunteers to support people with sight loss across Buckinghamshire and Milton Keynes. Volunteers are central to the charity’s ability to maintain existing services, respond to local need and develop new opportunities.

The Volunteer Manager plays a key role in ensuring BucksVision has a safe, effective and sustainable volunteer base. This includes improving recruitment, supporting retention, strengthening volunteer practice and helping staff and volunteer leaders to manage volunteer involvement confidently and consistently.

Decision making responsibility

The Volunteer Manager is the organisational lead for volunteer involvement and is expected to make day-to-day decisions relating to volunteer recruitment, onboarding, training, support, retention and safe practice.

The postholder will use professional judgement to resolve volunteer-related issues, advise colleagues, identify risks and escalate safeguarding, performance or conduct concerns where appropriate.

Main accountabilities

To work in partnership with the Chief Executive and Operations Manager to lead and develop volunteer involvement across BucksVision, ensuring recruitment, onboarding, training, support, retention are delivered in line with BucksVision’s strategic outcomes.

This includes:

• Leading the recruitment, selection and onboarding of volunteers across BucksVision, ensuring applicants are matched to suitable roles and have a positive, accessible and inclusive experience.
• Strengthening volunteer retention by helping to create a positive volunteer experience through clear communication, recognition, feedback and practical problem-solving.
• Line managing three members of staff working with volunteers.
• Providing guidance to staff, social club volunteers, divisional volunteers and volunteer leaders on volunteer involvement, role boundaries, expectations, good practice and safe working.
• Designing, delivering and coordinating training for staff and volunteers, including induction, safeguarding, health and safety, sighted guiding, role boundaries and volunteer management good practice.
• Helping to resolve issues relating to volunteer involvement, including conduct, accessibility, safeguarding, expectations and role boundaries, escalating concerns where appropriate.

Key responsibilities:

1. Main Purpose of the Job

• To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.

• To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.

• The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.

• Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.

• Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.

• Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.

• Working with the conference department to identify relevant topics for panel meetings and conference events.

• To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.

• To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.

• To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.

• To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.

• To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.

• To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.

• Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.

• Ensuring AvMA panel template letters and documents are updated

• From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.

• To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.

• To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.

• To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.

• To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.

• To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.

• Any other duties associated with the role.

2. Skills and Experience

Administration of the AvMA Panel

The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.

AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.

Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.

Assessment of new applications, interviews and dealing with correspondence

The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.

The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.

The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role. 

Reaccreditations

Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.

AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards. 

AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.

Other AvMA Panel assessments

In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.

Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member.  The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application. 

There are about 5 applications for changes of firm rising to a maximum of 10 per annum. 

Interim Reviews

From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely. 

There are about 3 interim reviews per annum, currently not exceeding 6. 

3. Other

• To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.

• To undertake other duties commensurate with the post as may be required.

• Deputise for the Head of Events when necessary 

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.​

We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

​Brief role description:

​The CST Client Advisor will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services.​

​Working closely with the Central Support Team (CST), the CST Client Advisor will offer advice and guidance to both clients and employers, utilising the Meganexus CRM and the CTP internet platform.

Who we are looking for: ​

​We are looking for a proactive individual with experience in advising and supporting individuals in need and empathy and understanding of the challenges ex-forces personnel face when transitioning into civilian employment.​

​You will be confident and outgoing, able to work independently, but also communicate effectively and collaborate with both internal and external stakeholders and will have strong interpersonal and influencing skills, enabling you to interact effectively with others and contribute to a diverse and dedicated team.​

​You will also need to be highly organised and proficient with IT systems, such as the Microsoft Suite and CRM platforms.

​Interested? Want to know more about the Charity? Check out our Website

​Eager to know more the role? Have a look at the Job Description attached below.

What’s in it for you? Check out our Benefits attached below.

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, ​Friday, 22 May 2026.

​Got questions about the role? Get in touch with the People Team.

​Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

​We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

​

#LI-DNI

Position: Quality Assurance and NI Resource Centre Manager
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJ
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2 Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This is a pivotal role at the heart of the MS Society in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community.

You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers.

Your key responsibilities will include:

• Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively.
• Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support.
• People Leadership: Managing and developing staff and volunteers at the Resource Centre.
• Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment.
• Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services.

We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland.

Closing date for applications: 9:00 on Friday 5 June 2026.

Please note the successful candidate will require an Access NÍ disclosure check.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The role

 We are seeking an experienced Manager of Philanthropic Giving with a strong track record in securing major gifts. The ideal candidate will excel at building trusted, long-term relationships with donors and feel confident leading conversations that result in significant philanthropic support. This role will also contribute to the development and delivery of a trusts and foundations strategy, helping to grow and strengthen our portfolio.

Working closely with the CEO, senior leadership and trustees, you will develop compelling funding propositions, steward donors and funders through excellent reporting and engagement, and represent myaware at meetings, events and networking opportunities. You will also maintain accurate records through our CRM system, track performance against targets, and contribute to income planning and reporting. This is a strategic and hands-on role with real impact for people affected by myasthenia.

The Manager of Philanthropic Giving will be predominantly home based within the UK (with occasional working and meetings at Derby HQ) and will work in co-operation with the fundraising team and all myaware colleagues to deliver agreed fundraising targets and campaigns. Own transport is essential for this role as occasional travel throughout the UK will be required to attend donor meetings, events and networking opportunities, as well as the ability to travel to the Derby office. There may be the need to occasionally work during weekends and evenings and therefore there is a need to work flexibly when required.

Who We Are Looking For

We are looking for an experienced and motivated fundraising professional with a strong track record in major donor fundraising along with experience in Trusts and Foundations fundraising. You will have experience in personal communication in asking for high level funds, and experience of stewarding high net worth individuals to maintain high levels of engagement over a significant period. You will have experience of Trusts and Foundations fundraising including pipeline management and stewardship, writing compelling funding applications and impact reports.

You will be a strategic thinker with excellent interpersonal, research and organisational skills, confident managing a complex pipeline and working collaboratively across teams. You will be comfortable working independently, using CRM systems, and engaging senior stakeholders, including trustees and high-level donors. Most importantly, you will share myaware’s values, demonstrate empathy with our cause, and be committed to making a meaningful difference through philanthropy.

If this sounds like you, we would love to hear from you.

Who are we?

Myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia. 

We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition. 

We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors. 

Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor. 

Myaware supports people with myasthenia and their families.  We campaign for better medical services for people with myasthenia and work to inform medical professionals. 

The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK. 

Benefits

• Generous holiday allowance
• Perkbox account (global benefits and rewards platform)
• Group Life Assurance after 6 months of service 
• NEST workplace pension scheme
• Free inhouse staff benefits and welfare advice 
• Investment in your personal and professional development
• Annual salary review

Application instructions

Candidates should submit their CV and tailored covering letter by: 11:30pm on Monday 25th May 2026.

Provisional interview date will be week commencing: 01.06.2026

Interviews will be held over Microsoft Teams.

Applications submitted without a tailored cover letter will not be considered.

This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by Myaware.

This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.

The client requests no contact from agencies or media sales.

About the role

The Society of Genealogists is looking for a proactive and digitally confident Membership and Marketing Assistant to support a busy period of membership growth, campaign delivery, and new product development. The role will focus on marketing activity, including email campaigns, content coordination, campaign tracking, website updates, and promotional support, along with membership customer support and database management.

This role would suit a proactive and digitally confident person who enjoys working with online platforms, communications tools, and data. You do not need to have experience in the systems we use, but you should be comfortable learning new tools, following guidance, solving practical problems and asking well-judged questions when needed. You will need to write clear, accurate, and audience-appropriate communications; manage campaign details carefully; and help keep membership and marketing activity moving.

There will also be scope to use AI and other digital tools responsibly to support drafting, planning, troubleshooting, process documentation, and the efficient delivery of work.

What you will be doing

• Supporting routine member communications, including new member, renewal, lapsed member, and upgrade activity.
• Responding to routine membership enquiries using agreed-upon guidance and templates, escalating more complex queries as needed.
• Building, testing, and scheduling email campaigns in Mailchimp from approved copy and assets.
• Supporting delivery of membership, Learning Hub, course, publication, and product campaigns.
• Updating simple website content, campaign pages, or promotional listings where required.
• Checking campaign links, forms, buttons, landing pages, and customer journeys before launch.
• Maintaining campaign calendars, trackers, and delivery checklists.
• Preparing simple campaign and membership activity summaries.
• Helping document recurring processes so that knowledge is shared across the team.

What we are looking for

• Strong written communication skills, with the ability to write clearly and accurately.
• Confidence using digital tools and the ability to learn new systems quickly.
• A proactive approach, with good judgement about when to use initiative and when to ask for help.
• Excellent organisation and attention to detail.
• Comfortable working with online platforms, spreadsheets, databases, and email systems.
• Able to manage multiple tasks, deadlines, and small moving parts.
• Able to follow processes carefully and identify where clarification is needed.
• Experience in customer service or supporting marketing activity.

Knowledge of Mailchimp, WordPress, Elementor, CRM systems, membership databases or AI tools would be helpful, but we are most interested in someone who can learn quickly, communicate clearly, and help keep work moving.

We will be reviewing applications on a rolling basis and may close this vacancy early, so we encourage you to apply as soon as possible. The ideal start date is 1 July 2026, though we are happy to discuss flexibility for the right candidate. We are also open to candidates working remotely, flexibly, or part-time.

Salary: £25,000 - £29,000 per year, dependent upon location and experience.

Liberty is seeking an experienced, dynamic and ambitious Individual Giving Manager to implement a recently adopted individual giving strategy, lead a fast-paced team, and drive forward the next phase of increased public fundraising.

We are looking for someone experienced in digital communications and conversion, excited by the chance to work across a range of human rights issues, and who brings solid experience in leading a team.

Our current priorities are to maximise the success and profitability of supporter acquisition and conversion (mostly digital), forming tailored, data-driven supporter journeys (online and offline), creating a culture of testing, evaluating and optimising, and delivering engaging, integrated fundraising campaigns based on Liberty’s public campaigning and legal cases, and the investigative journalism of Liberty Investigates.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum office attendance of between one and two days per week in the Westminster office, depending on contracted hours.

The deadline for applications is 9am Monday 15 June 2026

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held online on Thursday 2 July 2026 and Friday 3 July 2026.

Second round interviews will be held in the office on Monday 13 July 2026.

Location:MSSC National Support Centre, 200b Lambeth Road, London SE1 7JY

Contract: 35 hours per week

Salary: £27,300 gross per annum

Closing Date: Monday 25 May 2026

Interviews: Assessment Day at MSSC NSC on Monday 1 June 2026

Are you passionate about supporting volunteers and looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Volunteer Support Officer with proven administrative and IT skills to join our busy Volunteer Support team based at our National Support Centre.

This role plays a vital part in supporting the smooth and safe onboarding of adult volunteers within Sea Cadets. As a key member of the Volunteer Support Team, you will ensure that all administrative processes are completed. You will act as a first point of contact for volunteer enquiries, maintain high quality records throughout volunteers’ membership, maintaining MSSC’s commitment to safer recruitment and compliance.

Responsibilities

• Support the processing of adult volunteer applications to join Sea Cadets, ensuring all personnel records are accurately updated on the CRM system.
• Review and approve volunteer references in line with MSSC’s Safer Recruitment Policy.
• Administer the enhanced disclosure process, acting as an MSSC counter-signatory.
• Process grants and claims relating to volunteer uniform allowances.
• Review and submit applications for UKSV Security Clearances and MOD 90 ID Cards.
• Respond to all Volunteer Support enquiries received by MSSC via email, post, and phone.

Requirements

• Experience working in a customer‑focused role, handling a wide range of enquiries by phone and email, including challenging conversations.
• Excellent IT proficiency, particularly in Microsoft Excel and Outlook.
• Experience using data protection procedures and handling confidential information appropriately.
• Experience organising own workload and managing deadlines effectively.

Desirable

• Experience of database inputting, record maintenance, and data management.
• Experience working with volunteers.

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks.

About us

The Maypole Project supports children and young people with complex medical needs and their families, providing emotional, practical and social support. We are a small, values-driven charity making a meaningful and lasting difference to the families we work with.

About the role

We are looking for an experienced and motivated Business Development & Fundraising Manager to play a central role in strengthening and growing our income.

This is an opportunity to lead the development of a strategic and sustainable approach to fundraising, while continuing to deliver hands-on income across a diverse portfolio.

You will work closely with the CEO and colleagues across the organisation to identify new opportunities, develop partnerships, and build on existing income streams.

The role would suit someone who enjoys working in a small organisation where you can shape direction, take ownership, and see the direct impact of your work.

What you’ll be doing

· Lead the development and delivery of a multi-year fundraising and income strategy

· Grow and diversify income across corporate partnerships, community fundraising, events, individual giving and digital activity

· Identify, develop and secure new funding opportunities, including partnerships and collaborative projects

· Build and manage strong relationships with funders, partners and supporters

· Work with the CEO to explore and develop cross-sector opportunities (e.g. NHS, local authorities, voluntary sector partners)

· Line manage a part-time Fundraising Officer and support volunteers to maximise impact

· Strengthen systems, pipeline management and performance monitoring to support sustainable income growth

About you

We are looking for someone who can combine strategic thinking with practical delivery in a small charity environment.

You will bring:

· Experience of securing meaningful income and developing funding opportunities (e.g. five-figure grants or partnerships)

· A track record of building effective external relationships

· Confidence identifying new opportunities and turning them into tangible outcomes

· Strong communication skills, with the ability to create compelling cases for support

· The ability to manage multiple priorities and work both independently and collaboratively

· You may already be working at manager level, or ready to step up into a broader role with greater ownership and scope.

Why join us?

Play a key role in shaping the charity’s future sustainability and growth

Work closely with senior leadership and influence organisational direction

Be part of a supportive, collaborative and purpose-driven team

See the direct impact of your work on children and families

Flexible working arrangements

If you are looking for a role where you can take ownership, develop new ideas and make a meaningful difference, we would love to hear from you.