Crm manager jobs

Are you a Microsoft Dynamics 365 CRM expert looking for a role where your skills make a real difference? We’re on an exciting journey to implement a brand-new Dynamics 365 CRM system and are seeking an experienced CRM Manager to support and maintain the system which will transform how we connect with our supporters and deliver impactful fundraising campaigns.

About the role:
This is a pivotal role in shaping the future of our supporter engagement. You’ll take ownership of our CRM strategy and management, ensuring data quality and seamless processes that empower our fundraising and communications teams. Through your proven Dynamics 365 CRM skills and experience, you will also lead the charity’s CRM business processes and data quality, collaborating with the key stakeholders across the charity.

This position is based remotely, but there is also an option to work on a hybrid basis at our head office in Norfolk. Where working remotely, you will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About you:
You’ll have advanced knowledge of Microsoft Dynamics 365 and experience configuring and optimising CRM systems. Skilled in the Power Platform (Power Automate, Power Apps, Power BI), you combine strong technical ability with excellent communication skills, making complex information clear for non-technical colleagues. Highly organised and detail-oriented, you manage workloads effectively under pressure and build positive relationships across teams. A good understanding of data protection and compliance is essential, and experience in a fundraising or charity environment is desirable.

What we offer:
Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications for all of our vacancies from under-represented groups, particularly ethnically diverse communities, LGBTQ+, and people with disabilities. 

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant for any of our vacancies will be expected to share these values.

Closing date: Friday 30th of January
Interview date: Tuesday 10th of February

The Salesforce and Systems Manager will play a key role in the Programmes team ensuring that our systems and processes run smoothly, that data is accurate and well maintained, and that we continue to innovate through our use of data systems to improve delivery and working across the wider Trust.

You will lead the usage and development of our Customer Relationship Management (CRM) platform, Salesforce, for the delivery and evaluation of our programmes. You will be responsible for overseeing the building and management of application and evaluation forms ensuring that internal and external colleagues views have been considered. Whilst this role sits within the programmes directorate, you will lead on Salesforce for the Trust as a whole and collaborate with other teams to ensure optimal running of the platform.

You will manage a number of external relationships, including our external Salesforce partners, application site partners and other digital and data partners to ensure that work is well managed, delivered on time and on budget. You will work closely with the Senior Impact and Evaluation Manager to ensure data on applications, evaluations, and long-term destinations is of high quality and securely held.

The role will report to the Senior Impact and Evaluation Manager, and work alongside, and with support from, the Data and Evaluation Officer.

Main duties

• Act as the Trust’s in-house Salesforce lead, keeping up to date with sector updates (including Artificial Intelligence), training staff members in how best to use Salesforce

• Lead on the management and integration between Salesforce and the Trust’s other data collection platforms including Form Assembly, Sutton Trust Online, Campaign Monitor, and Zoom

• Work cross-Trust to identify potential Salesforce process improvements or system changes that will deliver efficiencies, prioritising these and overseeing their build and deployment

• Manage relationships with external stakeholders including web developers and Salesforce/Form Assembly representatives

• Manage the build and development of programme application sites with input from programme leads

• Responsibility for quality of data coming into and held in Salesforce, complying with GDPR requirements

• Manage the design, building, and dissemination of evaluation forms and ensure high rates of completion

• Manage the two-way sharing of application and engagement data with universities and delivery partners

• Support the communication of data and insights in Salesforce through the creation of dashboards and reports

• Prepare data for annual HEAT submissions

• Support the Senior Impact and Evaluation Manager with data and analysis when required

• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who the following:

Skills:

• High degree of initiative and the ability to take responsibility and prioritise own workload

• Strong problem solving and analytical abilities

• Organised, independent and able to work to deadlines

• Ability to think strategically

• Excellent attention to detail

• Demonstrates a willingness to learn

• Excellent verbal and written communication

Experience

• Experience as a Salesforce administrator, particularly in the non-profit sector

• Understanding of UK GDPR principles and compliance

• Proficiency in Microsoft Excel and the Office suite

• Knowledge of project management, including experience leading projects with both internal and external stakeholders, and analysing user needs

Experience in/knowledge of the following areas will help you to stand out, but is not required, and training will be provided for the right candidate:

•  Knowledge and experience of the higher education, education, and/or non-profit sectors

• Familiarity with platforms such as Form Assembly, and the Higher Education Access Tracker

• Holding a Salesforce Administrator Certificate

• Project management training

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;

• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £42,025-£45,000 per annum

• Working location: Minimum of 2 office days per week

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line managers

• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

• DBS check will be required

Interviews

Applications should reach us by 23:59, Wednesday 28th January, with first round interviews held over Zoom on Wednesday, 11th February, and second round interviews held at our London offices on Wednesday, 18th February.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

If you are a whizz with Excel and adept at getting the most from complex databases, but also a great communicator and administrator (confident responding to many varied queries, super organised and passionate about process improvement), we’d love to hear from you. 

About Us

The Society for Endocrinology is a UK charity and membership organisation that brings together scientists, clinicians, and nurses who work with hormones, to improve lives. Hormones matter; they control almost every function in the body, and when things go wrong, they cause some of the most common - and some of the rarest - health conditions.

We empower healthcare professionals and researchers to stay at the cutting edge of science and patient care. We also support other national and international endocrine organisations (our clients) to deliver their own impactful work.

As a medium-sized charity with a friendly, supportive and flexible culture, we work collaboratively to make a big difference and build a strong global endocrine community. We are committed to fostering a diverse and inclusive workplace where all team members feel valued, respected and empowered to bring their authentic selves to work. 

The role is full-time, but please let us know if you would like us to consider part-time.

The Role

Are you passionate about combining data expertise with exceptional customer service? We’re looking for a Membership and CRM Officer who loves data as much as people—combining advanced Excel skills and database expertise with outstanding communication and administrative skills.

You will independently manage membership subscription processes and grants administration, respond to member queries and ensure our CRM systems run smoothly. This is an exciting opportunity to make a real impact in a mission-driven organisation.

What You’ll Do

· Administer membership applications, renewals, and payments

· Provide excellent support to members and delegates and respond to enquiries

· Maintain, troubleshoot and optimise multiple CRM systems, ensuring data accuracy and compliance

· Develop and generate reports and insights to inform decision-making

· Support grants administration and committee processes

· Collaborate across teams to improve systems and member engagement

Please see full job description for more details.

What We’re Looking For

· Customer service skills and professional written and verbal communication

· Proficiency with Microsoft suite

· Advanced Excel skills (Power BI experience is a bonus)

· Proven experience managing CRM systems and complex databases

· Strong organisational skills and attention to detail

· Customer- and solutions-focused mindset with the ability to build positive relationships

· Experience in membership/subscription administration or similar is desirable

Why Join Us?

· Hybrid working  - Tuesdays and Wednesdays in the North Bristol office (with flexibility where needed)

· Flexitime system

· 26 days annual leave minimum, plus bank holidays 

· Health and Wellbeing Cash Plan – private GP, cash back for dentist, opticians, physio and more 

· Salary Extras scheme 

· Refer a friend scheme

· Employee Assistance Programme 

· Be part of a charity that makes a difference in healthcare

· Collaborative and supportive team environment

We aim to conduct first-round interviews via Teams call week commencing 2 February. In-person interviews will follow before the successful candidate is selected. 

We are happy to answer your questions prior to application.

Salesforce CRM Manager

Location: London (Hybrid - 2 days per week in the office)
Hours: 35 hours per week (full-time)
Contract: 12-month fixed term, with possibility of extension
Salary: £47,177
Closing Date: 23 January 2026
Interview Dates: First interviews w/c 2 February; second interviews following week

Charity People is delighted to be partnering with Florence Nightingale Foundation to recruit their next Salesforce CRM Manager. This is an exciting opportunity to lead a major digital transformation, building on work already done, for one of the UK's most respected healthcare charities. Florence Nightingale Foundation empowers nurses and midwives with leadership skills that transform patient care, promote health and save lives across the world. Your work will underpin this mission by creating a streamlined, modern CRM system that saves time, improves efficiency, and amplifies impact.

About the Charity
Florence Nightingale Foundation is a dynamic, forward-thinking organisation dedicated to improving nursing and midwifery leadership and patient outcomes. With a collaborative culture and strong appetite for innovation, the Foundation is investing in digital transformation to ensure its systems match its ambition. You'll join a passionate team committed to learning, growth, and making a tangible difference.

Why This Role is Unique
Shape the future: Redesign and optimise a complex Salesforce system fit for the future.
Hands-on technical challenge: Configure, automate, and innovate. This is a role for someone who loves solving problems.
Collaborative culture: Work with motivated teams and experienced Salesforce consultants.
Professional growth: Access LinkedIn Learning, L&D budget, and dedicated development time.
Impact that matters: Every improvement you make helps to enable nurses and midwives to meet the changing needs of patient health and care both in the UK and globally.

Key Responsibilities
Own and optimise the Salesforce system (Sales Cloud).
Collaborate with external consultants and internal teams to deliver an ambitious programme of transformation projects.
Lead on configuration, workflows, validation rules, and automation.
Ensure data integrity and GDPR compliance.
Translate technical requirements into clear, actionable plans for non-technical stakeholders.
Support users to embed Salesforce into their everyday practice.
Deliver training and onboarding for new starters; create training materials.
Manage external Salesforce agency and supplier relationships.
Oversee system integrations with third-party tools (Zapier, Stripe, WP Forms).
Document processes and maintain system health.
Proactively drive continuous improvement

Candidate Profile

Essential
Salesforce Administrator certification
At least 3 years' experience as a Salesforce Administrator with strong hands-on configuration skills.
Proven experience using Sales Cloud (workflows, flows, validation rules, profiles and permissions).
Strong project management experience.
Robust understanding of GDPR.
Experience training non-technical staff.
Excellent interpersonal skills and ability to translate technical concepts clearly.
Ability to inspire and motivate others to use Salesforce effectively.

Desirable
Additional Salesforce certifications
Change management experience in a small organisation.
Experience managing supplier relationships and contracts.
Experience documenting processes.
Advanced Excel skills.

Benefits
Generous annual leave: 27 days + bank holidays + birthday day off
Pension contributions: 7.5%-10%.
Death in Service policy (4x annual salary).
Employee perks and wellbeing support.
LinkedIn Learning subscription.
Half-day per month for personal development.
Flexible hybrid working.
Occupational and emotional wellbeing support.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

St Nicholas Hospice Care is a successful charity serving the local area of West Suffolk and Thetford. Every year we support nearly 2,000 local people, delivering care across multiple settings. Our services are not just for patients, but for their family and friends too, and include everything from specialist medical care to bereavement support and practical help.

Are you passionate about using data to make a positive impact and want to work for a charity that values compassion, accountability, respect, and equity? We’d love to hear from you. We’re looking for a CRM and Insights Manager to lead our supporter care strategy and maximise income through data-driven insights. In this pivotal role, you’ll manage our CRM system (Donorflex), optimise donor journeys, and ensure compliance with fundraising best practice and data protection regulations.

What you’ll do:

• Use data analysis to shape fundraising strategies and improve supporter experience.
• Manage and develop the Supporter Care team.
• Oversee donation processing, Gift Aid claims, and reporting.
• Drive efficiency and innovation in supporter engagement.

What we’re looking for:

• Strong experience in CRM management and data analytics.
• Excellent communication and leadership skills.
• Advanced Excel and data visualisation expertise.
• Knowledge of fundraising compliance and GDPR.

Working for us

As an employee you will receive the following benefits:

• Opportunity for some home working
• Health Cash Plan & Wellbeing programme (dentistry, optical, emotional wellbeing support)
• 25 days annual leave increasing to 29 with service (pro rata for part time employees)
• Enhanced Occupational sick pay scheme
• Home-made meals available in our onsite bistro
• Access to a group pension plan or continuation of NHS Pension (subject to criteria)
• Life assurance
• Free onsite parking
• Access to Blue Light Card scheme discounts
• Social events (such as photography group, quiz nights, picnics and more)

Contract: Full time (Monday-Friday), fixed-term contract ending 31st December 2026
Salary: £51,000 - £55,000 per annum
Location: Burford, OX18 4PF. We offer hybrid working (2 days in the office).
Closing date: Sunday 18th January 2026
Interview date: W/C 26th January 2026

We are looking for a CRM Project Manager to join our Enterprise Solutions Team on a fixed-term contract, ending 31st December 2026. This is a great opportunity to play a key role in delivering CRM projects that will provide robust, future-focused solutions to support customer-centric engagement across Blue Cross, benefitting our supporters, clients and customers alike.

More about the role

 Reporting to the Head of Enterprise Solutions and working closely with colleagues and strategic partners, you will be instrumental in improving the accessibility, availability, performance and security of our CRM products. You will take ownership of project objectives agreed by the Project Steering Group and provide clear vision, leadership and direction to the project team throughout the programme lifecycle. This will include planning, monitoring and evaluating work, taking responsibility for performance and ensuring that any required improvements are identified and delivered. 
 

You will ensure projects are effectively controlled through strong project planning, scope management, resourcing and financial oversight. A key part of the role will involve producing timely, accurate reporting and escalating progress, risks and issues to senior stakeholders within the project governance structure. You will coordinate and organise project and organisational resources, build strong working relationships across departments and geographies, and confidently manage changing goals and requirements, responding proactively to both challenges and opportunities as they arise. 
 

Collaboration will be central to your success, as you engage positively with initiative leads, subject matter experts, delivery partners, the CRM Steering Group, CRM Leads and the CRM Process Change Analyst. You will also act as a champion for positive organisational change through the Central Platform programme.

About you

 Essential qualifications, skills and experience

• Proven experience as a Senior Project Manager, working to time, budget and specification constraints. 
• Thorough understanding of risk management. 
• Considerable experience working in CRM implementations, emerging Microsoft CRM technologies and best practice. 

Although not essential, it would be great if you had;

• Prince 2 Practitioner, Agile PM or PMP certification. 
• Understanding of website integration and digital marketing. 
• Background in systems support, database management or MI reporting. 

If you’re looking for a role where you can make a meaningful difference every day and where your contribution is genuinely valued, we would love to hear from you. 
 

How to apply  

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers

We are looking for an experienced Salesforce Administrator (known internally as Salesforce Specialist) to support our Systems Manager in maintaining and developing Sales Cloud and Marketing Cloud.

In this role, you will act as a strategic systems enabler, driving efficiency, data insight, and user adoption. You’ll be responsible for making updates to reports, fields, page layouts, custom objects, flows, and user management to support nurtureuk’s marketing, business development, product development, and delivery. You will play a key role in driving data accuracy and enabling smarter digital processes, as well as collaborating with internal teams and assisting with user support and training, ensuring nurtureuk’s use of Salesforce supports our organisational goals.

Nurtureuk is a charity that has been working with schools for many years to improve the social and emotional development of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.

This role is central to nurtureuk’s digital transformation, ensuring Salesforce acts as the single point of truth for customer, training and membership data, enabling evidence-led decisions and a seamless customer experience.

Your main responsibilities will include: 

• Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.
• Troubleshooting issues, data cleansing, and implementing secure system changes.
• Evaluating and deploying Salesforce updates, managing Mass Action Schedulers, and documenting workflows.
• Advising on system development viability and working in sandbox environments to test and deploy changes effectively.
• Providing user support, troubleshooting, and training to colleagues across the organisation.

Please see the attached job description and person specification for further details.

CRM Data Consultant - Make Data Smile with Productle!

Location: Southgate (Piccadilly Line but due to move offices to Kings Cross in March) - Hybrid
Salary: £40,000-£43,000
Contract: Permanent
Closing Date: 18th January 2026
Interview Date: Flexible

Why This Role Matters

This is more than a technical role, it's your chance to help charities thrive by transforming how they use data. At Productle, they believe data should inspire, not intimidate. You'll lead projects that make a real difference, from CRM audits to migrations, and see the impact of your work every day.

About Productle

They're a growing consultancy with a big mission: helping charities, schools, and social enterprises unlock the full potential of their CRM systems. Their culture is friendly, flexible, and fast-moving. Expect monthly team days, socials, and plenty of opportunities to learn and progress.

What You'll Do

• Lead CRM consultancy projects for charity clients
• Run workshops, assess systems, and produce actionable reports
• Advise on best practices for fundraising CRMs (Dynamics, Raiser's Edge, Salesforce, Beacon, etc.)
• Collaborate with clients and internal teams to deliver solutions that matter

What You'll Bring

• Hands-on experience with fundraising CRMs (Dynamics or Raiser's Edge preferred)
• Strong communication skills and confidence in client workshops
• Proactive problem-solving and a professional approach
• Charity sector experience is a bonus, but not essential

What's In It For You

• 5% employer pension contribution
• Bupa medical insurance
• Quarterly bonus based on utilisation
• Flexible working options
• Professional development support (training, conferences, certifications)

Ready to Apply?
Send your CV to Neil at Charity People

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.