Crm manager jobs in Cambridge
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CRM Manager
Make systems work smarter. Make impact go further.
At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a better quality of life. Behind every service we deliver and every supporter we engage is the data, systems and insight that power our work.
The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.
We’re looking for a CRM Manager to lead and evolve our Dynamics 365 CRM platforms—ensuring they are efficient, user-friendly and ready to support our future ambitions.
This is a pivotal role where you’ll combine technical expertise, leadership and stakeholder collaboration to drive real organisational impact.
What you’ll be doing
You’ll take ownership of our CRM ecosystem and help shape how we use data and systems across the organisation.
In this role, you will:
- Lead the management, optimisation and development of our Dynamics 365 CRM platforms
- Act as a trusted partner to stakeholders, understanding needs and translating them into effective solutions
- Drive improvements to processes, customer journeys, reporting and data capture
- Manage and develop a team of CRM specialists, supporting a high-performing and collaborative culture
- Oversee CRM projects, upgrades and enhancements, ensuring robust testing and delivery
- Champion data quality, governance and compliance, including GDPR and best practice
- Work across teams to ensure CRM supports service delivery, fundraising, marketing and compliance
- Collaborate with external partners to deliver value and innovation
What you’ll bring
We’re looking for someone who combines strong technical expertise with people leadership and a passion for continuous improvement.
You will have:
- Proven experience managing CRM systems (ideally Dynamics 365 / Power Platform) in a complex environment
- Experience leading CRM projects, enhancements and system development
- Strong understanding of data management, integrations and compliance
- The ability to work with and influence stakeholders at all levels
- Experience managing or mentoring teams or specialists
- Excellent problem-solving and communication skills
Bonus if you have:
- Experience in the charity or fundraising sector
- Knowledge of platforms like JustGiving, Enthuse or Eventbrite
- Familiarity with Agile/SCRUM methodologies
Why join Rethink Mental Illness?
You’ll be part of a team that is transforming how technology and data support our mission.
We are committed to:
- Connecting – Working together and supporting each other
- Being accountable – Delivering on what we promise
- Respecting everyone – Ensuring every voice counts
- Evolving – Continuously improving how we work
- Driving success – Delivering results that matter
Most importantly, you’ll contribute to meaningful work that directly improves the lives of people affected by mental illness.
Ready to make a difference?
If you’re passionate about using CRM and data to drive real-world impact—and want to lead systems that support life-changing services—we’d love to hear from you
Registered Charity
501 - 1000
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Salesforce Administrator to expand capacity and play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations.
Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation.
This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required.
About you
You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine.
About us
Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background.
Rewards and benefits
-
Up to 30 days annual leave plus bank holidays
-
Pension scheme
-
Flexible working, with occasional travel
Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference.
The client requests no contact from agencies or media sales.