Crm manager jobs

At The King’s Trust, we’re committed to creating opportunities for young people—and strong financial systems help us deliver on that promise. We’re looking for a Finance Service Owner to lead the development and optimisation of our finance systems, supported by effective processes, technology, data and people.

This is a unique opportunity to shape the future of finance technology, ensuring our systems are efficient, secure, and scalable, while supporting key teams across the Trust.

What You’ll Do:

• Lead the strategy, development, and optimisation of finance technology
• Work with stakeholders to ensure our systems accurately support finance business processes and people
• Align finance technology with Fundraising, Delivery and People systems and overall Enterprise Architecture 
• Own the end-to-end delivery of finance technology solutions
• Ensure our finance architecture is robust, scalable, accessible and future-proof
• Stay ahead of emerging financial technologies, best practices and compliance requirements
• Identify risks, develop disaster recovery plans, and maintain strong data governance

What You’ll Bring:

�� Expertise in finance systems and technology solutions

�� Strong leadership and stakeholder management skills

�� Ability to translate technical concepts into clear, actionable solutions

�� Experience working with not-for-profit organisations and financial processes

�� A passion for using technology to enhance financial efficiency and transparency

Join us in shaping the future of finance technology at The King’s Trust and help us maximise our impact for young people.

We are thrilled to be working in partnership with Honeypot Children’s Charity who are looking for a Corporate and Community Fundraising Executive responsible for maximising fundraising income from a pipeline of existing, and new, corporate partners and community groups.

With headquarters in London, and three respite houses situated in the South of England, Wales and Scotland, Honeypot supports young carers aged 5 to 12 years old, who perform a surrogate adult role as a carer for a loved one, often single-handedly, and whose wellbeing is at significant risk, leading to anxiety, isolation, poor confidence, and low self-esteem.

Reporting to the Senior Corporate Partnerships Manager, you will be responsible for growing support from businesses (currently 30 small corporates) plus local groups. You’ll manage existing partners and build new relationships to hit a £150K annual target. 

The successful candidate will:

• Have a minimum of two years’ experience in Fundraising
• Demonstrate strong relationship-building and networking skills.
• Have excellent communication skills (verbal and written) with the ability to deliver persuasive and dynamic presentations.
• Be analytical in approach to tracking performance and impact.
• Bring a creative approach, to create persuasive employee engagement and CSR campaigns, and exciting community events and fundraising campaigns that inspire support. 
• Ensure attention to detail and maintain accurate records of donor and sponsorship activities on CRM system with good working knowledge of MS Office

If you are target driven and ambitious, can work effectively on your own, and as part of a team, have good knowledge of fundraising regulations and best practices, and are happy to work flexible hours then please get in touch.

Please note: that you will be required to travel easily within the London area to attend community and corporate events.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Hammersmith, London – hybrid, minimum 2 days per week in office​Closing date for applications: 24 May 2025

However, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

The Community Fundraising Team is an integral part of the Charity Fundraising Portfolio, by supporting a diverse range of inspiring supporter led fundraising activities. It is an exciting time to join the Team, as we plan for 25/26.

You will be one our 6 Regional Community Fundraisers, based across the UK. Covering the East of England, you will focus on our key audiences of Individuals, Supporter Groups, Community organisations, Regional Corporates & Volunteers. Through the provision of exceptional stewardship & fundraising support, you will engage the community, maximising opportunities to raise funds in the Region. You will make the most of your boundless energy & creativity to inspire our community and will be the regional driving force, ensuring our Supporter Groups continue to thrive, & our annual Community Fundraising Campaigns including, The Big Bake & Twilight Walk Own Walks are a success.

You will be passionate about the role and in supporting the delivery of our strategic plans and objectives across the Region.

WHO WE'RE LOOKING FOR:

You’ll be a talented and highly motivated individual with a proven track record in community fundraising. With a “can do” approach, passion and enthusiasm, you’ll inspire and motivate our supporters. You will work tirelessly to ensure that they receive the best possible experience and see themselves as an integral part of our community. You will be confident in juggling a myriad of competing priorities and work well under pressure to meet deadlines. With exceptional communication skills & the ability to build relationships with a range of stakeholders, you will be creative & agile in your approach in making the most from a fundraising opportunity.

KEY ACCOUNTABILITIES:

• Developing & implementing a Regional Community Fundraising Strategy 25/26.
• Achieving agreed regional fundraising KPIs & contributing to the overall delivery of annual fundraising budgets and targets.
• Recruiting, building and maintaining relationships with the Community across the Region. Aiming to increase their fundraising and encourage their ongoing participation in events and activities. This may be through community fundraising or using our fundraising products or initiatives.
• Recruiting, training and managing a network of regional volunteers who will support activity in the Region.
• Working collaboratively across the wider Charity Team to identify fundraising opportunities & maximise income in the region.
• Keeping our CRM fully up to date with information about our supporters and their activities. Using that data to understand what motivates our supporters in order to provide excellent stewardship.

Sitting within the Supporter Led Fundraising (SLF) department, the Sporting Events Team at Alzheimer’s Research UK (ARUK) is responsible for securing over £3.5m income from individuals and groups fundraising through mass participation events including The London Marathon, International Marathons, The Great North Run, Threshold Events and more!

As one of two Sporting Event Managers, you will join a busy and successful team of 10 responsible for the delivery and optimisation of our events portfolio. We are looking for an exceptional individual, who will lead on the planning, project management and delivery of ARUK’s flagship third-party events, including London Landmarks, Own Place in Event Fundraising and challenge events.

This is a line management role, currently responsible for 4 direct reports and the strategic oversight of the events they manage. You will work closely with the other Sporting Event Manager to ensure consistency with supporter stewardship, manage budgets and support in financial planning, review team capacity and identify and manage priorities throughout the event calendar year, ensuring efficiency and a first-class supporter experience, with an overall goal of maximising income for dementia research.

You will be an integral part of the SLF Managers Team, helping drive our ambitious organisation growth and ultimately helping us find a cure. The role is managed by the Head of Sporting Events & Volunteering (HoSV).

Main duties and responsibilities of the role:

Line Management

· Line management of the high performing 2x Sporting Events Officers and 2x Sporting Events Executives; inspiring and driving their success to ensure they remain highly motivated in their roles, achieve their targets and play a key part in the performance of the wider Sporting Events Team, and Alzheimer’s Research UK.

· Monitor, review, and empower direct reports to ensure effective communication across the wider team and with key stakeholders e.g. volunteering, RFO’s and wider SLF.

· Support your direct line reports in their development, helping them to spot opportunities for growth.

Monitoring and Reporting

· Manage the Sporting team’s income and expenditure budget, including monthly reporting, and supporting HoSV with monthly reforecasts, and annual budget and operational plan setting.

· Review participation and income against event targets to track impact, ROI and cost income ratio and report back to HoSV regularly.

· Ensure the fundraising CRM (salesforce) is being used effectively to facilitate accurate supporter stewardship and financial reporting.

· Use data insights and trends to support the HoSV in budgeting, forecasting and event portfolio reviews.

· Continue to review and be willing to change Sporting Event Team processes and contribute to wider organisational process changes where necessary.

· Support the embedding of our CRM system: Salesforce, including writing processes and ensuring CRM best practice across the team.

Relationship Management

· Build and maintain excellent working relationships with our third-party event providers and identify new opportunities and ensure all avenues are being optimised for ARUK.

· Identify and steward alongside the Regional Fundraising Officers’ high-value supporters to ensure we are spotting opportunities beyond their current event.

· Work collaboratively within SLF, to ensure all fundraising opportunities are shared and communicated and resources are available.

· Work closely with the Marketing & Engagement Team to brief in marketing requirements, share trends, learnings, and results to optimise future activities.

· Work closely with managers from SLF Departments and work together as a management team to support on the strategic direction of ARUK, as well as deliver any tactical projects.

· Support and consult with any cross functional teams to deliver our third-party events portfolio.

Strategy & Operational Planning

· Work in consultation with the HoSV to develop the sporting events strategy and annual tactical plan for ARUK to continue to build income in this area.

· Work with HoSV to further develop our events strategy for 2026 onwards.

· Stay abreast of sector sporting events activity to ensure effective positioning and marketing of events.

Stewardship and Supporter experience:

· Plan and deliver an excellent communications journey for sporting event participants including exploring new technologies and how we can talk to our supporters in the way most effective and relevant to them- whether that be email, phone, face to face or SMS. Whilst also ensuring it aligns with wider stewardship goals with the charity and future cross-sell asks.

· Attend third-party events and oversee appropriate staff and volunteer representation to give the maximum brand presence and give the supporters the best possible event day experience e.g. Cambridge Half, London Marathon, London Landmarks, Great North Run and any other events where we need staff.

· Work with the wider SLF team to share best practise, ‘surprise and delight’ success and re-engagement activity to help drive long-term loyalty.

· Work with Regional Fundraising Officers, Philanthropy and Corporate Partnerships teams to pass over warm and relevant supporters at the best points in their individual stewardship journeys.

· Work alongside Data and Insights Teams to understand the potential lifetime value of our sporting events participants and ensure opportunities are developed for supporters to hold a long-term fundraising relationship with ARUK.

What we are looking for:

· Experience of delivering mass participation fundraising, in particular managing high-profile/ large third-party event partnerships

· Great knowledge and passion for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.

· Good practice and understanding of GDPR and compliance.

· Supporter/stakeholder management experience. 

· Project management experience.

· Proven track record of meeting or exceeding financial and non-financial targets.

· Line Management experience.

· Excellent CRM/database management skills.

· Excellent communication skills, both verbal and written. 

· An ability to manage a busy and varied workload.

· First-class organisational skills.

· Excellent attention to detail.

· Skilled at building excellent relationships with internal and external stakeholders.

· A positive and contagious enthusiasm to inspire others.

· An approachable team player who is always seeking opportunities for collaboration.

· An interest in data analysis and financial aptitude.

· Flexibility to work unsociable hours and willingness to travel.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £43,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 5th May 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

About Ataxia UK

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the InControl Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation. 

About the Role  

You will be joining at an exciting time for Ataxia UK as we celebrate our 60th anniversary year.

This brand-new role is an important part of our new strategy to sustainably grow our unrestricted income. Working closely with the Director of Fundraising & Communications and the wider team, the Senior Philanthropy Manager will lead the work to build a pipeline of major donors and family trusts and foundations.

You will be responsible for developing an excellent stewardship programme which nurtures income-generating relationships with Ataxia UK’s major donors. You will initially work with a fixed-term Philanthropy Consultant to lead the development of a researched and actionable pipeline of prospective new donors, and you will then work to successfully engage this pipeline. This is a fantastic opportunity to lead a brand-new function as a senior member of an experienced team of fundraisers.

Ataxia UK operates a hybrid- working policy, with part time staff working 3 or 4 days a week expected to work from our offices in Highgate a minimum of 1 day a week. The role will require some occasional travel within the UK and, more rarely, internationally.

About you

The right candidate will be a natural relationship builder with a proven track record of securing high value, long term partnerships with major donors; personally securing 5 and 6-figure gifts.

You will use excellent communication skills to write compelling and tailored cases for support. As a key member of the Fundraising & Communications department, you will bring creativity, insight and experience to the team, and you will be a confident ambassador and representative internally and externally.

As an experienced major donor fundraiser, you will be comfortable and confident engaging with High-Net-Worth Individuals and their offices, celebrities, politicians and c-suite professionals. You will have the flexibility to join events and or meet donors and prospective donors at locations around the UK. As an ambassador of our brand, you will have the skills and experience to ensure you positively represent the interests of the ataxia community, and you will be someone who shares our commitment to supporting those affected by ataxia.

Benefits of working for us.

• 25 days annual leave pro rata (rising to 30 with a length of service)
• Access to a free Employee Assistance Programme & Employee Hotline
• Flexible hybrid working
• Pension scheme
• Enhanced maternity and co-parental leave
• Cycle to work scheme
• Training and development opportunities
• Accredited Living Wage Employer

Please see full Job Description for further details including Person Specifications

Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.

The Community Fundraising Team is an integral part of the Charity Fundraising Portfolio, by supporting a diverse range of inspiring supporter led fundraising activities. It is an exciting time to join the Team, as we plan for 25/26.

You will be one of our 6 Regional Community Fundraisers, based across the UK. Covering Scotland, Northern Ireland & Cumbria, you will focus on our key audiences of Individuals, Supporter Groups, Community organisations, Regional Corporates & Volunteers. Through the provision of exceptional stewardship & fundraising support, you will engage the community, maximising opportunities to raise funds in the region. You will make the most of your boundless energy & creativity to inspire our community and will be the regional driving force, ensuring our Supporter Groups continue to thrive, & our annual Community Fundraising Campaigns including, The Big Bake & Twilight Walk Own Walks are a success.

You will be passionate about the role and in supporting the delivery of our strategic plans and objectives across the region.

WHO WE ARE LOOKING FOR:

You’ll be a talented and highly motivated individual with a proven track record in community fundraising. With a “can do” approach, passion and enthusiasm, you’ll inspire and motivate our supporters. You will work tirelessly to ensure that they receive the best possible experience and see themselves as an integral part of our community. You will be confident in juggling a myriad of competing priorities and work well under pressure to meet deadlines. With exceptional communication skills & the ability to build relationships with a range of stakeholders, you will be creative & agile in your approach in making the most from a fundraising opportunity.

KEY ACCOUNTABILITIES:

• Developing & implementing a Regional Community Fundraising Strategy 25/26.
• Achieving agreed regional fundraising KPIs & contributing to the overall delivery of annual fundraising budgets and targets.
• Recruiting, building and maintaining relationships with the community across the region. Aiming to increase their fundraising and encourage their ongoing participation in events and activities. This may be through community fundraising or using our fundraising products or initiatives.
• Recruiting, training and managing a network of regional volunteers who will support activity in the Region.
• Working collaboratively across the wider Charity Team to identify fundraising opportunities & maximise income in the region.
• Keeping our CRM fully up to date with information about our supporters and their activities. Using that data to understand what motivates our supporters in order to provide excellent stewardship.

Head of Programmes

• North Kensington, London (on-site)
• £37,000 per year (FTE)
• Full-time or 28 hours per week
• Apply by Friday 9 May 2025

The Dalgarno Trust is seeking an inspiring and experienced Head of Programmes to join our senior leadership team and help shape the future of our community provision.

Based in North Kensington, the Dalgarno Trust runs a wide range of services that promote health, wellbeing, youth development, and inclusion. We’re proud to be the only community centre in our area delivering such a diverse offer, and we’re looking for someone who can lead our programme teams with vision, clarity and compassion.

In this role, you will:

• Oversee the delivery and performance of a wide range of community projects.

• Lead and support a team of programme managers across youth, food, health and community engagement.

• Ensure robust monitoring, evaluation, and reporting for both internal learning and funder accountability.

• Contribute to the organisation’s growth by supporting strategic planning, quality assurance (ISO 9001), and partnership development.

This is a fantastic opportunity for someone with at least two years’ experience managing community projects and leading delivery teams, with a strong understanding of programme performance, monitoring and evaluation, and stakeholder communication.

How to Apply:

To apply, please visit our website where you’ll find the full Job Description, Recruitment Pack, and Application Form, and after reviewing the documents, send your completed application by email before the closing date on Friday 9 May 2025.

Interviews will be held on Thursday 29 May.

This is your chance to make a real impact in a vibrant, community-led organisation. We’d love to hear from you!

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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Our Funding Management team are looking for someone who loves excel and has excellent attention to detail. (We have 2 x roles - a 12 month and a 6 month fixed-term contract)

This role is responsible for ensuring we maximise our restricted funds income in compliance with our funders requirements by allocating funding to grants, compiling and submitting claims and reports to Funders in a timely manner. Working effectively across the King's Trusts Delivery, Finance and Fundraising teams in a proactive manner.

The role is perfect for you if you have strong administration, reporting and time management skills along with experience of using CRM databases and excel.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Are you a highly motivated and dedicated Communications professional looking for a role where your skills can make a real difference? The Catholic Diocese of Portsmouth is seeking a Communications Manager to lead its communications function and ensure effective, engaging, and mission-focused messaging across our Diocese. This is an exciting time to join our friendly, busy, and supportive team as we implement our 10-year Mission Plan, shaping the future of our Diocese and the communities we serve.

Covering Hampshire, Berkshire, South Oxford, and the Channel Islands, our Diocese is home to 87 parishes and 50 schools, serving over 27,000 practising Catholics and supporting 32,000 children and their families. Our work is both challenging and deeply rewarding, offering the opportunity to be part of something truly meaningful.

The Communications Manager is responsible for developing and implementing effective professional internal and external communications strategies for the Diocese to support the Diocesan Bishop and senior leaders as part of the Mission of the Church. You will lead and manage a small, dedicated communications team of two direct reports: Creative and Digital Communications Officer and Webmaster.

As Communications Manager you will oversee the Diocese’s media relations including proactive engagement with journalists and responding to press inquiries. Produce high-quality written and visual content, including newsletters, social media posts, and annual reports. Manage and enhance the Diocese’s digital presence, including website and intranet development. Support key diocesan campaigns and initiatives to increase engagement and giving. Represent the Diocese at events, with occasional travel across the Diocese including the Channel Islands. Some out-of-hours availability is required and a full clean driving licence and access to own transport. This role ensures consistency and professionalism in all communications, to promote the Diocesan vision of bringing people closer to Jesus Christ through his Church.

The postholder will work closely with the Chief Operating Officer and senior leadership team to support the Diocesan 10-year Mission Plan, ‘You Will Be My Witnesses.’

This role is based at St. Edmund House, Bishop Crispian Way, Portsmouth, PO1 3QA. Offering a competitive salary of £45,000 - £48,000 depending on experience, working 37.5 hours per week. Employee benefits include 25 days holiday plus bank holidays, life assurance and employee wellbeing, contributory pension scheme, free onsite parking.

If you are inspired by the idea of working in a values-driven environment where your efforts will have a lasting impact, we would love to hear from you.

Come and be part of our mission!

1. Main Duties

Communications Strategy

• Design, develop, and implement the Diocese’s Communications Strategy which is fully aligned with the Diocese ten-year Mission plan.
• Research and identify appropriate methods and channels including secular and religious media to raise the Diocese’s profile and in turn that of the Catholic church.
• Collaborate with partners, such as the Bishops Conference of England and Wales to help shape and influence public policy aligned with Diocesan objectives.

 External Communications

• Proactively identify opportunities for promoting positive news about the work of the diocese and enabling the Diocesan Bishop to contribute to thought leadership and public debate on relevant policies.
• Drafting material appropriate for publication.
• Arranging video to support key diocesan publications such as Bishops Pastoral Letters.
• Build and develop the Diocese’s links with press and media to support strategic objectives.
• Act as the point of contact for sensitive news, advising the Bishop and senior staff about media handling.
• Act as the Diocesan spokesperson when required, providing a positive and supportive representation of the Catholic Church and the Diocese.
• Develop and implement a Crisis Communications Plan, crafting media statements and briefing senior colleagues on media lines to take.
• Organise media training for senior clergy and lay leaders as required.
• Work with Bishops Office to deliver the weekly E-News, being responsible for editorial control and compliance with relevant regulations, e.g. copyright law
• Work with parishes to support our stewardship journey, including developing compelling good news stories about the work of the Catholic Church.  

Internal Communications

• Work closely with HR to Oversee and improve the management of internal communications to foster transparency and engagement.
• Take overall responsibility for organising monthly team briefings for the department of Administration and for other ad hoc events involving parish employee’s clergy and volunteers.
• Manage communication channels such as the intranet, regular newsletters, and staff briefings to ensure alignment with Diocesan values and goals.
• Work with Bishops office on key publications such as the annual directory.  

Website and Digital Presence

• Oversee the ongoing improvements in the functionality of the Diocesan website, ensuring it is engaging, user-friendly, up to date and supports the Bishop’s vision.
• Introduce interactive and video content to enhance user experience.
• Support parishes in developing and maintaining their local websites.

 Support to Key Departments

• Collaborate with key departments to design and implement tailored communication strategies. For example, Safeguarding.
• Provide tools, templates, and guidance to ensure consistent and effective messaging across departments.
• Act as ‘brand champion’, developing, overseeing and implementing brand guidelines to professionalise and standardise all external communications output, whether it emanates from within or outside the Communications department.
• Build and maintain strong positive working relationships across the DSAS and wider Diocese to support the successful delivery of the communications strategy'

Meeting Attendance and Reporting

• Attend meetings of the Finance Audit and Risk Committee and any other meetings required, to provide briefings, regular written reports and seek approvals as needed from the Board of Trustees about Communication related matters.
• Support the work of Multidisciplinary meetings that may be called form time to time to deal with extraordinary events.
• Attend in person meetings in parishes across the Diocese where sensitive matters indicate that an in-person meeting is preferable.
• Professional approach to Online meetings.

Team Management

• Provide leadership, direction, and line management to the Communications team, ensuring objectives are met.
• Conduct regular one-to-one meetings and annual performance appraisals.
• Promote collaborative working within the team and across the Diocese.
• Monitor and evaluate team performance against individual and collective objectives.

 Ad Hoc Duties

• Carry out additional duties as requested by the Bishop, senior clergy, or the Chief Operating Officer.

2. Values

• Maintain the ethos and values of the Catholic Church, positively promoting its teachings and activities.
• Role model the Diocese’s core values of integrity, dignity, excellence, accountability, and stewardship.

Communications Manager - Person Specification

Competence, Expertise and Knowledge:

Essential

• Bachelor’s degree in journalism, strategic communications, or equivalent.
• Minimum 5 years’ experience in communications at a senior level, ideally in a mission-focused, charity or public sector organisation.
• Demonstrate excellent levels of written and verbal communication, with the ability explain complicated issues fluently and persuasively.
• Capable of Analysing complex situations and provide advice to senior managers.
• Contributing to resolving the problem with the ability to anticipate and resolve problems before they arise.
• Demonstrable experience developing, managing and motivating teams/individuals to ensure success
• Proven experience in developing and implementing communication strategies.
• Comprehensive understanding of the modern media landscape.
• Experience in crisis communication planning and response.
• Advanced proficiency in Microsoft Office and CRM platforms.
• Numerate and Excellent writing and presentation skills.
• Understanding of relevant legislation including data protection and copyright.
• Knowledge of and commitment to the teachings of the Catholic Church, and a positive approach to work.
• Experience in budget management.
• Some out-of-office hours may be required on an ad hoc basis.
• Must be able to travel across the Diocese, including the Channel Islands.
• Full Clean Driving Licence and own transport.

Desirable

• Membership of relevant professional bodies such as Chartered Institute of Public Relations, Chartered Institute of Journalists.
• Experience in working with and managing volunteers.
• Experience in Charity sector communications.

How to Apply

Please send a comprehensive and up to date Curriculum Vitae with a covering letter setting out your suitability for the role and motivation in applying (no more than 2 sides A4).

The Diocese of Portsmouth is an equal opportunities employer and welcomes applications from all who support the ethos and values of the Catholic Church.

Closing date is Saturday 3rd May 2025, at 6.00 pm.

Interview Details

You will be notified shortly after the closing date, should we wish to progress your application and invite you to an interview.

Appointment

Any offer of employment to work at the Catholic Diocese of Portsmouth is conditional upon receipt of two satisfactory employment references, provision of relevant certification of qualifications held, and completion of pre-employment checks.

You must have a valid UK Right to Work, as the Catholic Diocese of Portsmouth does not offer UK Visa Sponsorship.

This position is subject to the completion of an initial probationary period of six months.

SOS is an award winning medium sized, forward & dynamic thinking, suicide awareness and prevention charity who are seeking a highly successful, committed and fully experienced Partnerships Manager to join our amazing settled, competent family members.

SOS is ISO9001 accredited and also holds accreditation with Investors in People

We won the charity impact award in 2024 due to our alternative way of providing accessible and sustainable mental health care.

We offer services such as group talking and listening, in person and on line, mobile hub community support, our crisis helpline and our own, accredited educational courses.

We are overseen by a CEO who was highly commended in the Coventry and Warwickshire Business and community awards 2025, in the inspirational individual (person of Warwickshire) category.

Our continued growth means we now wish to appoint a highly experienced Executive Partnerships Manager.

This is a full-time position of 37.5 hours per week with one hour’s unpaid lunch. We offer a generous and competitive benefit package. You will work from our Warwick office Monday to Thursday inclusive and from home on Fridays. It is expected that there will be some travel associated with this role

Main components of the role:

*Identify, explore and secure corporate and philanthropic relationships that result in sponsorship, partnerships and legacy donations, ideally as long term relationships

*Substantial previous experience of securing funding from philanthropic bodies, whether in the UK or abroad.

*Significant previous experience of securing charitable partnerships

*Experience of securing high value philanthropic funding, both inside and outside of the UK and who is familiar with undertaking due diligence exploration

*Research and identify tendering opportunities within the charity’s scope. You should have previous bid writing experience, ideally related to local authority and NHS tendering.  You should have first class grant application skills and a high success rate.

*Optimising the revenue opportunties from our traded services programmes

*Achieve month by month income growth through donations, traded services, philanthropic giving, partnerships, bids and grants

*Always scanning for new ways to generate income from multiple streams with multiple values or other benefits

*Significant account management skills.

*You can hit the ground running – creating and building your own client lists

*Be an active member of the senior leadership team

*Lead on all income generation activities by growing new and existing business

*Line manage, and set KPIs for, the events & fundraising team the marketing team and the traded services coordinator (5 staff in total)

*Create business plans, sales & revenue optimisation strategies

*Work closely with our finance team

*Prepare quotations for our services

*Produce monthly trading and income growth reports for the CEO

*Supervise the creation of , and manage the progression of, all new service contracts

*Reviewing, amending and updating our current sales and partnerships processes and policies

*Attend networking events from time to time

About you:

. You should live within one hour’s travel from our Warwick offices to meet the needs of the Charity.

*You can forge, foster and develop excellent working relationships and partnerships

*Should hold a degree in business management or equivalent

*You will have worked within the charitable sector previously, preferably within mental health, in a senior position

*Securing agreed monthly value of funding across all sources

*Excellent communication and inter-personal skills, presenting well to potential and existing clients

*First class negotiation skills

*Strong research, strategy and project management capabilities

*Have up to date business intelligence, both in the UK and abroad

*Experienced and successful networker

*Leadership and motivational skills

You should also be highly proficient in the following:

Setting up and managing the CRM system

Fully conversant with Microsoft 365 and all its applications

Adobe Suite

First class communication skills, both written and spoken

_________________________________________________________________________

If you don’t hear from us within 2 weeks of applying, please assume your application is unsuccessful. We thank you for your interest in the role and in our Charity and wish you all the best in your job search.

This is not an entry level role.  It is for experienced senior appliants only.  You must have the right to live and work in the UK indefinitely.  We do not offer sponsorships

NO AGENCIES PLEASE, THANK YOU

Job Types: Full-time, permanent

Expected start date: May/June 2025

We reserve the right to withdraw this advert before the nominated closing date.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Operations Director will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Position: HR Officer - Recruitment and Administration
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*you’ll start at the entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

As the HR Officer you’ll be responsible for providing an efficient, friendly and high-quality HR and recruitment service to our amazing internal customers across the organisation.

You’ll also be undertaking general HR support and provide cover for colleagues within the HR Operations team as and when required.

Your responsibilities will include:

• Liaising with our managers regarding recruitment and advertising agencies
• Compiling and issuing application recruitment packs, arranging interviews
• Maintaining our database to monitor vacancies and applications (to be replaced by the new ATS)
• Updating recruitment pages on the MS Society website
• Processing new appointments (including completing all required pre-employment checks) and changes to existing employment contracts using established templates
• Responsible for keeping the HRIS updated and ensure that all employee information is added / updated accurately on a timely basis
• Responsible for maintaining appropriate paper and electronic records including ensuring that records are compliant with relevant legislation and records management policies
• Processing probation and other documentation
• Supporting with pay and benefits administration
• General admin support as required

You’ll have:

• Experience working in an administrative capacity within HR
• Experience of working within recruitment
• Experience using an HRIS
• Excellent customer service skills
• Exceptional attention to detail
• A demonstrable commitment to collaborative team work
• A demonstrable commitment to inclusive working, ensuring equality and valuing diversity

Closing date for applications: 9:00 am Sunday 11th May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• Salary - £44,805 FTE
• Hours - Full time, 35 hours per week
• Contract type - Temporary, up to 12 months maternity cover
• Bristol Hybrid - Expectation to be in the office in central Bristol 2 days a week
• Closing date - Tuesday 20th May 2025
• WC interview date - 2nd June 2025

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a qualified Management Accountant with management accounting experience to join our Finance team.

This role is responsible for ensuring the accurate reporting of the charity’s income earned each month and to support in the forecasting of income for inclusion in the annual budgets and regular re-forecasts.

The role holder will provide explanations of variances to budget and/or forecast.

The role holder will work with the Income Operations, Income Generation and Finance teams to ensure processes around income are sufficiently robust to ensure the accurate reporting of income in the monthly management accounts and the minimisation of work to reconcile income received in the bank with income reported in the income statement.

The role holder will play an integral role in the successful implementation of the new finance system. Ensuring that the opportunities the new technology offers are integrated and that stakeholders see a noted difference in the reporting and analysis they receive from Finance.

This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.

• Work with the two Finance Business Partners and wider Finance team, in the preparation of monthly management accounts, budgets and forecasts.
• Responsible for ensuring the accurate reporting of income in the monthly management accounts and in the annual report and accounts.
• Work closely with the Income Operations team in particular to ensure income is appropriately recorded in CARE (CRM system) and subsequently in Business Central (the new finance system).
• Preparation of templates used for budgets and forecasts and completion of budgets, as directed by the Finance Business Partner.
• Maintain KPIs each month, flagging trends identified which indicate risks and opportunities to budgets and forecasts to the Finance Business Partner and wider Finance team.
• Modelling of income and income scenarios to support project work and business cases.
• Build strong relationships within Finance and work with colleagues to promote and ensure positive collaboration across departments.

What do I need? 

The key skills we’re looking for in this role are:

• CCAB Qualified Accountant
• Experience of management accounting and the preparation of monthly management accounts.
• Reviewing and implementing process improvements required to improve the accuracy of monthly reporting.
• Educated to degree level or evidenced equivalent.
• Strong Excel capability and proficient in the use of other Microsoft Office applications.
• A team player with the ability to forge excellent working relationships quickly.
• Ability to prioritise delivery of conflicting priorities and to effectively manage stakeholder expectations around deadlines.

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

Digital Service Manager
mySociety

Remote
£45,000 – £55,000 per year
Full-time
Permanent

Job description

mySociety is a small, purposeful charity that uses digital tools to help people participate more fully in democracy, make governments and society more transparent, and work together to address big societal challenges. We’re looking for a Digital Service Manager to lead the day-to-day operations of our high-impact, high-volume online services – including WhatDoTheyKnow, FixMyStreet, TheyWorkForYou and WriteToThem.

This is a vital and hands-on role, responsible for making sure these services run smoothly, are compliant with key legal frameworks like GDPR and the Online Safety Act, and that complex user support cases are handled with care and accuracy. You’ll lead on governance and risk management, support a volunteer team, and work closely with product and support staff to make sure our users’ needs are consistently met.

You'll be joining a nimble, digital-first, and entirely remote team – this post is fully remote, so you can work from anywhere in the UK! You’ll also have the opportunity to connect with colleagues face-to-face at our quarterly in-person team meetups.

We’re looking for someone with a strong background in managing digital services, who’s confident with complex support workflows and has a passion for improving services that make a difference. You’ll need excellent communication skills, strategic thinking, and a solid understanding of data protection and information rights.

No recruiters or agencies, please.

What does the role involve?

• Keep our services running smoothly, ensuring high-risk or complex support cases are identified and resolved quickly and effectively
• Lead and motivate our user support staff and expert volunteers, creating a productive and supportive environment
• Maintain our strong record of legal and governance compliance across services
• Contribute to the ongoing improvement and development of our services, helping them remain useful, impactful, and aligned with user needs

User support and operations

• Triage, prioritise and manage all incoming support queries across services
• Ensure time-sensitive and legally significant cases (e.g. GDPR requests, Online Safety Act reports) are tracked, escalated, and resolved appropriately
• Manage our support workflows and volunteer contributions to deliver timely, high-quality assistance
• Collaborate with product and service owners to share insights and identify areas for improvement
• Help improve help guides and user-facing support documentation

Governance

• Maintain and update service policies, processes, and risk management protocols
• Ensure compliance with relevant laws and standards (including GDPR and media law)
• Monitor risk and report issues to senior management
• Coordinate regular internal meetings, reporting on service performance and operational updates

Requirements

We think this position would suit you best if you have some or all of the following:

• Experience managing complex, high-traffic digital services
• Strategic thinker with strong judgement and ability to manage ambiguity
• Passion for quality and service improvement
• Excellent understanding of GDPR and experience handling rights-based requests
• Familiarity with Freedom of Information, media law, or moderating online communities
• Skilled in identifying and solving problems and improving systems
• Excellent communication and stakeholder management skills
• Comfortable working in a remote team and supporting volunteers

Not sure you meet every requirement? Please apply anyway! We support learning on the job and adapt roles to match the strengths of the right candidate.

Benefits

This is a permanent role with a salary in the range of £45,000 to £55,000 per year, plus pension (4% employer, 4% employee).

You must be based in the UK and have the right to work here – unfortunately, we can't provide visa sponsorship or relocation support.

We’re committed to supporting flexible working – wherever you are in the UK, we’ll help you find the working setup that suits you best.

Deadlines and dates

· Applications close: Thursday 15 May 2025

· Interviews: Mid to end of May (via video call)

· We aim to inform applicants about interview shortlisting by mid-May.

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right.

We will anonymise all applications before shortlisting. Please don’t include names or contact details in your CV or cover letter. The application process will be through out workable system.

We especially welcome applications from candidates with Black, Asian, or other Minority Ethnic heritage, as part of our commitment to improving diversity within our team.

Please note: This role is being advertised by NFP People on behalf of our client.