Crm systems manager jobs

We are seeking a Supporter Services Administrator to join World Horse Welfare's Fundraising Supporter Services team based at our Head Office in Snetterton, Norfolk on a 12 month fixed-term basis, working 40 hours per week Monday to Friday 8.30am to 5pm.

This role is key in providing excellent customer service to the charity’s supporters, processing all charity income efficiently, and maintaining the supporter database to the highest standards.

KEY RESPONSIBILITIES

Supporter Care & Communication

• Provide high‑quality customer care across all channels, including telephone orders, donations, membership and general enquiries.

• Answer all supporter queries professionally and within agreed timeframes.

• Ensure supporters receive the correct communications in response to their donations.

• Produce timely and accurate thank‑you letters.

Income Processing & Administration

• Browse, create, amend and allocate payments to supporter records using data processing systems.

• Reconcile income with daily income sheets.

• Allocate income and produce daily income reports.

• Take Direct Debits over the telephone in line with DD Scheme legal requirements.

• Administer all charity income paid by Direct Debit.

• Process payments received from third‑party agencies (e.g., JustGiving).

Database & Record Management

• Create and maintain accurate supporter records on the charity’s CRM system.

• Liaise across the charity to ensure all agreed stakeholders are administered effectively and efficiently.

Fundraising Support

• Assist the fundraising team with administration and fulfilment of supporter products, including merchandise sales and the individual giving programme.

General Administration

• Sort and open Head Office post in line with service level agreements and standard operating procedures.

• Undertake other tasks as directed by the Senior Supporter Services Officer.

Health & Safety Responsibilities

• Comply with World Horse Welfare policies to ensure risks in the working environment are minimised.

• Raise any health and safety concerns with your Line Manager or the charity’s Health & Safety Advisor.

PERSON SPECIFICATION

Experience & Knowledge
Essential:

• Experience in data entry and administration.

• Proven customer service experience, including handling enquiries and resolving issues.

• Good understanding of database functionality.

• Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook).

Desirable:

• Working knowledge of mail‑order systems.

• Telephone sales experience.

• Experience using a charity fundraising CRM system.

Skills & Abilities
Essential:

• Strong telephone manner with a professional, approachable communication style.

• Highly proficient keyboard skills with strong accuracy.

• High attention to detail with a focus on accuracy and quality.

• Excellent verbal and written communication skills.

• Confident communicating with people at all levels.

• Effective at prioritising workload and managing multiple tasks.

• Flexible and adaptable approach to work.

• Ability to work both independently and as part of a team.

• Able to work well under pressure and consistently meet deadlines.

Desirable:

• Understanding of the function of a fundraising database.

Apply today

Please provide a CV and a covering letter explaining your relevant experience and why you’re interested in this role.

Closing date: Sunday 14th June 2026

The COO will translate BLiM's mission and strategy and ensure its well-run, properly resourced, with its ambitious day-to-day delivery. You will free the CEO to focus on strategic leadership and external influence by owning operations, people management, financial oversight and internal systems.

The COO will be a senior leader who shapes organisational culture, makes operational decisions, manages complex stakeholder relationships and drives the performance of a passionate, high-commitment team. You will be the person the organisation looks to when it needs clarity, stability and momentum.

The COO joins at a moment of leadership transition following the departure of BLiM's co-founder and Director of Operations.

Why Join Us:

Black Lives in Music (BLiM) is a not-for-profit dedicated to advancing racial equity across the UK music industry. We amplify the voices of Black artists, music professionals and communities; drive systemic change; and hold the industry accountable for meaningful progress. Through research, advocacy, programming and strategic partnerships, BLiM creates the conditions for Black talent to thrive.

BLiM has published ground-breaking research including the Being Black in the UK Music Industry report, produced the UK's first Black classical music festival in Classically Black, influenced government policy on live music licensing, and built a network of over 100 partner organisations across the four nations. BLiM is now entering a new phase of its development, with a strengthened leadership team, a Target Operating Model designed to carry the organisation beyond its founding era, and an ambition to become the UK's most influential voice for racial equity in music.

Person Specification 

Essential

• Significant experience in a senior operational leadership role, ideally as a COO, Head of Operations or Director of Operations in a charity, social enterprise or purpose-driven organisation.

• Demonstrable track record of building and improving operational infrastructure: systems, processes, policies and ways of working that make organisations more effective and resilient.

• Proven people management experience, including line management of senior staff, performance development, recruitment and team culture-building.

• Strong financial literacy, including experience of budget management, grant compliance, financial reporting and working with a board finance function.

• Experience of leading or supporting governance processes, including board reporting, risk management and compliance.

• Excellent written and verbal communication skills, including the ability to translate complex operational information into clear, accessible reports and presentations for senior stakeholders.

• A genuine, demonstrable commitment to racial equity and an understanding of the specific systemic barriers faced by Black professionals, artists and communities.

• The emotional intelligence and interpersonal skill to lead with care, build trust quickly and navigate complex relationships under pressure.

• The resilience and adaptability to thrive in a small, fast-paced, mission-driven organisation where the work is varied, the stakes are high and no day is the same.

Desirable

• Experience of working in or with the music industry, creative industries or arts and culture sector.

• Familiarity with Arts Council England funding frameworks, charity law and the regulatory environment for non-profit organisations.

• Experience of implementing or managing a CRM system, project management platform or other operational technology.

• Knowledge of equality, diversity and inclusion (EDI) frameworks and how to embed inclusive practice into operational systems and culture.

• Experience of leading an organisation through a period of significant change, transition or growth.

• An existing network within the UK music sector, creative industries or racial equity and social justice space.

At BLiM, we're interviewing on a rolling basis, so we'd encourage you to apply sooner rather than later!

To be considered for a first interview, please include a Cover Letter with your application. This initial conversation will be relaxed and informal, and we'll take you through the full interview process together so you know exactly what to expect at every stage.

CRM Business Analyst

Permanent. Full Time. Hybrid working (minimum of 2 days per week in the office)

Location: This role can be based in any of our UK offices - Cardiff, Edinburgh, London, Warrington

Salary: £41,783 per year for Cardiff, Edinburgh, Warrington. £46,666 per year for London (including London allowance)

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.

About the role

Reporting in to the Supporter Data Manager, the CRM Business Analyst will drive continuous improvement of the CRM solution through business analysis and automated testing, working collaboratively with the Supporter Data Manager and CRM Technical Lead to optimise efficiency and functionality.

The post-holder will engage with stakeholders and deliver strategic insights into As-Is and To-Be process models, data structures, and interdependencies, translating findings into concise agile requirements that enhance operational effectiveness.

Some of the main responsibilities of the CRM Business Analyst include:

• Proactively identify opportunities to optimise CRM system and articulate proposed solutions to the Supporter Data Manager and wide business users.
• Implement best-practice Business Analysis processes, tools, and methodologies to strengthen capability and drive meaningful change.
• Act as a mentor empowering and upskilling team members, embedding best practice business analysis and fostering a culture of innovation and continuous learning.
• Critically evaluate risks through the requirements gathering process, collaborating with teams to develop effective solutions that ensure project success.
• Ensure the accurate translation of business requirements into actionable specifications, prioritising high-impact initiatives that enhance operational efficiency. • Provide key input and support for the continuous improvement of the Agile development process (SCRUM) by actively engaging in all ceremonies.
• Identify opportunities for how Dynamics365 can enable and improve business processes, ensuring technology solutions align with strategic objectives.
• Ensure Jira tickets are regularly updated to reflect accurate project progress.
• Extract and analyse data from multiple sources, applying SQL and other analytical techniques to inform decision-making. Build, configure, and execute automated test scripts to optimise performance and mitigate risks.
• Analyse and develop reporting requirements, providing key insights that strengthen the organisation’s business intelligence architecture. 

About you

Who we are looking for:

Essential:

• Significant experience or professional qualification in Business Analysis.
• Demonstrable experience as a Business Analyst covering Agile requirements gathering and specification, data modelling and mapping, process re-engineering, and reporting.
• Developed communication skills, both verbal and written.
• Comfortable working with different stakeholder groups.
• Experience of applying industry standard process mapping techniques (e.g. BPMN, UML) to support process re-engineering.
• Experience of configuring and supporting the development of Dynamics365 CRM solutions.
• Experience of using automated testing tools such as EasyRepro.
• Creating end-user acceptance testing scripts, supporting the UAT process. Using SQL to extract data required to undertake analysis and investigation activities.
• Highly developed knowledge of Dynamics365 entity architecture.
• Applying different risk management techniques.
• Highly developed working knowledge of Jira.
• Excellent working knowledge of Microsoft Visio or other process mapping tools.

Desirable:

• Professional qualification in testing and experience of applying different test frameworks.
• Experience of Azure specific application development.
• Experience of writing technical documentation.
• Configuring and managing SharePoint sites.  

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

At Book Aid International we share the power of books and help build a more equal future.

Every year we work with our partners worldwide to provide over one million brand-new books which support or establish libraries in communities where people would otherwise have few opportunities to read.

We are now seeking a temporary experienced CRM Project Manager to play a pivotal role in strengthening our operations.

This is an exciting opportunity to lead a focused, high-impact project that will shape the way we capture, manage and utilise information across multiple teams. Working closely with colleagues across the organisation, you will lead a full discovery and selection process for a new Customer Relationship Management system, ensuring it meets both our operational needs and long-term strategic ambitions.

Reporting to the Head of Programmes & Partnerships, you will take ownership of the project from the outset - defining scope and success criteria, mapping current processes, identifying opportunities for improvement and translating organisational needs into clear functional and technical requirements. You will research and evaluate CRM solutions suitable for the charity sector, coordinate supplier demonstrations and guide internal stakeholders through a robust and informed decision-making process.

This role is ideal for someone who combines strong project management expertise with a deep understanding of CRM systems and the not-for-profit environment. You’ll bring a sharp analytical mindset, excellent communication and stakeholder engagement skills (including with colleagues who do not have a technical background), and the confidence to lead workshops, challenge assumptions and drive clarity from complexity.

If you are a detail-oriented, inquisitive project manager with experience delivering a range of CRM or systems discovery projects, particularly within the charity sector, we’d love to hear from you.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We are looking for a CRM Specialist to maintain and develop Blood Cancer UK’s CRM, ensuring high-quality, reliable and compliant data that enables teams across the organisation to deliver against our strategy. You will play a key role in improving data integrity, managing data flows, and strengthening the systems and processes that underpin supporter engagement, fundraising activity and reporting. Working closely with colleagues across ICT, Data and Innovation, Fundraising, Supporter Relations and Finance, you will help ensure our CRM is effective, well-governed and continuously improving.

The successful candidate will be confident working with relational databases and CRM systems, with strong SQL and Excel skills and a keen eye for detail. You will combine technical expertise with a problem-solving mindset, supporting users across the organisation, troubleshooting data issues, and identifying opportunities to improve processes through automation and better ways of working. You will also contribute to documentation, governance and training, helping build confidence and capability in CRM use across teams.

Regular travel to our London office will be required, typically once per month or as the role demands.

We welcome applications for part-time or full-time working patterns. The minimum part-time hours for this role are 21 hours per week, with 28 hours also available, up to full-time. Please clearly state your preferred working hours in your cover letter.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

This role is an expansion of a current Finance Administrator's role, to allow additional support for our ecumenical charity's growth. This role will be responsible for all aspects of finance administrative and CRM database support and the successful candidate will want to be part of a faith-based organisation, committed to the mission of the charity both in the UK and the Holy Land.

The primary responsibility and focus of the role will be to support the Finance Manager with finance handling and working with our CRM database to improve data quality; additionally you will support the administrative function, particularly in engaging with the CRM database as needed and available for the operational success of the charity. You will need to be comfortable working in a faith-based organisation, talking to supporters and clergy across the UK and with our partners in the Holy Land.

You will be working under the day-to-day management of the Finance Manager as a direct report but collaborating closely with the Office Manager for administrative work as required.

Typical tasks will include:

• Record financial donations from all income streams into the charity (cash, cheque, CAF, BACS, online, by phone, in-person)
• Monitor bank account payments, online donations, and standing orders/direct debits
• Produce reports from payment processing companies
• Produce Gift Aid claims in conjunction with Finance Manager
• Logging and recording of accounts payable
• Become an expert user of our CRM (Access ThankQ) to ensure high-quality, accurate and compliant supporter data
• Use the CRM to produce segmentation, reporting and data analysis - creating queries, dashboards and reports to track performance
• To support the delivery and distribution of shop products purchased either through the website shop, over the phone or by mail order
• Assist with product stock and ordering
• Assist with the website shop and maintaining/adding product listings
• Basic office duties, including answering phone calls, logging and responding to letters and emails, franking letters, taking donations by phone
• Assist with other project deliverables identified by management
• Help maintain the cleanliness and Health and Safety of the office environment including cleaning and tidying as needed

Suitable training will be given as needed. 

You will need to have previous experience in a finance role and will ideally have previous experience working in a charity.

This is a full-time, office-based role in Kenilworth. 

Please click on 'Apply Now' to download the full job specification and description.

The CRM & Impact Manager plays a central role in strengthening how MFL delivers and demonstrates its impact for young Londoners. Sitting within the Partnerships and Delivery team, this role ensures that high-quality data, effective systems, and meaningful insight underpin everything we do.

You will lead the development and ongoing optimisation of Salesforce and related systems, ensuring they support delivery, partnerships, fundraising, engagement and organisational learning. Working across teams, you will act as a key connector—bringing people, processes and data together to create a more consistent, efficient and scalable approach to how we work.

A core part of the role is improving how data is collected, managed and used. You will champion high standards of data quality and reporting, helping the organisation move from fragmented processes to joined-up, purposeful systems. This includes enabling teams to feel confident using data and systems in their day-to-day work, and providing practical guidance that builds capability across the organisation.

You will also play a critical role in shaping how MFL understands and shares its impact. By turning data into clear, meaningful insight, you will support better decision-making, strengthen programme design, and ensure we can clearly demonstrate our outcomes to partners, funders and stakeholders.

With a focus on continuous improvement, you will proactively explore opportunities to enhance systems and ways of working, including the use of emerging tools such as AI-assisted solutions. You will help ensure that the organisation focuses on the most valuable and proportionate data, keeping our approach purposeful, inclusive and aligned with our mission.

This is a highly collaborative role, well suited to someone who enjoys bringing clarity to complexity, working across teams, and using data and systems to make a real difference.

SELECTION PROCESS

Deadline for applications:   Monday, 8 June 2026 (4.00pm)

Shortlisting: Tuesday 9 June 2026 onwards (we will contact candidates by Friday 12 June if they are successful to next stage)

Interviews: - First Interview (on site): w/c 15 June 2026

- Second Interview (on site): w/c 29 June

Overview of Role:

The CRM and Systems Lead plays a key role in supporting Church Army’s adoption and effective use of Microsoft Dynamics 365. The postholder will take day-to-day ownership of the CRM, acting as the ‘go-to’ expert for users, maintaining high-quality supporter data, and ensuring data is managed in line with best practice and data protection principles. They will support and train colleagues, building engagement and buy-in to the system, and embedding effective, consistent use across teams. They will also maximise the potential of Dynamics 365 and the accompanying digital marketing platform, Customer Insights, to create accurate supporter segments for effective mail and email campaigns.

Salary: £37,924 per annum (FTE, pro-rata for a part-time role)

Hours: 30-37.5 hours per week (0.8-1 FTE)

Pension: Church Army is an auto enrolment pension employer. You will be assessed under pension auto enrolment criteria.

Annual Leave: 25 days plus bank holidays (pro-rated for part time.) Some days are compulsory leave over Christmas when the office is closed.

Contract:  Open-Ended, Permanent

Application Deadline: Friday 29th May 2026

Interview Date:               Wednesday 10th June 2026

Next Steps:

For more information on the role, you can find the job description and application form on our website.

PLEASE NOTE, WE DO NOT ACCEPT CVs

24 Month Fixed Term Contract | Full Time | Circa £42,000 per annum + Excellent Benefits

Location: London

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are looking for a candidate to be responsible for leading the planning, execution, and successful delivery of the CRM migration project. This role involves coordinating with directorates, departments, executive leadership team whilst managing project resources, ensuring data integrity, and minimising disruptions to business operations during the transition to the new Customer Relationship Management (CRM) system.

Additional Information

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Wednesday 3rd June 2026, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Bringing proven experience in finance and a strong eye for detail, the Management Accounts Assistant will play a key role in supporting accurate, timely financial reporting. This Management Accounts Assistant opportunity is suited to someone who has strong Excel skills, clear communication and a proactive approach. This role contributes effectively to management accounts, reconciliations and audit support within a collaborative finance team.

Key Responsibilities

• Support the preparation of quarterly management accounts and commentary
• Assist with accounts for MND (Sales) Ltd
• Maintain the Fixed Asset register
• Balance sheet account reconciliations
• Produce sales invoices and support credit control activity
• Process weekly bank cheques from the fulfilment provider
• Assist with internal and external audits
• Support the Management Accountant with ad-hoc tasks

About You

• Studying AAT or equivalent experience in a finance setting
• Ability to work with and support non-finance stakeholders
• Intermediate Excel skills
• Strong communication and organisational skills
• Confident written and verbal communication

Desirable

• Experience using Microsoft Dynamics GP or Qlik reporting
• Experience with CRM systems such as Dynamics
• Proactive approach with the ability to prioritise workload

Hybrid working expectations: office attendance in Northampton two days per week

Further information about MND Association and full job description is available in the attached Candidate Pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.

This is an exciting opportunity to join our team in a role that sits at the heart of everything we do, providing hands-on, high-quality and proactive support across communications, events and operations for the Capacity Group.

You’ll spend your time making things happen. The to-do lists you’ll write and the skillsets you engage will vary greatly. Whether it’s coordinating one of our events, scheduling social media content, keeping our CRM system up-to-date or planning a brilliant staff social for the team, you’ll be the kind of person who spots what needs doing and gets on with it.

We’re looking for someone with a genuine can-do attitude, a team player who thrives on variety, keeps calm under pressure, and relishes completing tasks to a high standard while meeting deadlines. You’ll muck in wherever you’re needed, bringing organisational nous and a spring in your step even on the busiest of days.

Our ideal candidate will be a people person, happy to get stuck in, confident building relationships across the team and with external partners, and excited by the idea that no two days will look the same – because at Capacity, they won’t.

It’s a role with variety and scope to develop as Capacity grows, ideal for someone who wants to grow alongside us.

Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Location: Old Street, London (Hybrid) * Please note that we are based in a women-only building. 

Accountable to: Co-Director 

Salary and hours: £44,289 - £49,339 pro rata (dependent on experience), 21 hours per week, plus benefits 

Length of contract: Permanent 

Purpose of the role: Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Key responsibilities

Finance Administration 

• Together with the Finance Manager (Strategic) and the Co-Director, ensure that the charity’s finances are well managed and accounts are kept up to date. 

• Maintain overall responsibility for accounts receivable, and support the Finance Manager (Strategic) with accounts payable.

• Working together with the Finance Manager (Strategic), ensure all income and expenditure is entered onto the electronic book-keeping system (currently Quickbooks) accurately and in a timely manner, and assigned to relevant funds in accordance with funders’ requirements and restrictions.

• Ensure all donation details are correctly entered into the Donorfy fundraising database. 

• Ensure imported data in the accounting systems reconciles accurately with recorded transactions, and produce bank reconciliations as needed. 

Finance Management 

• Implement and monitor day-to-day financial controls, ensuring all processes meet audit and internal control standards. Ensure proper document storage, coding and audit trails for all transactions. 

• Support the Finance Manager (Strategic) in reviewing and updating operational finance procedures and ensuring organisation-wide compliance. 

• Working closely with the Finance Manager (Strategic) and the Co-Director, support improvements to finance systems and workflows. 

• Act as a bank signatory where appropriate.

Income Management 

• Ensure that all grants and other income due to the charity are received and managed in line with funder conditions and restrictions. 

• Issue and track invoices to ensure all income owed to the charity is collected promptly. 

• Ensure all cheques / cash income received is deposited into the current account in a timely manner. 

• Support fundraising and individual giving colleagues by providing accurate, timely financial information on a weekly basis to strengthen donor stewardship and reporting. 

• Maintain accurate records of gift aid declarations made. Prepare and submit regular Gift Aid claims to maximise eligible income. 

• Maintain accurate records of gift-in-kind and pro bono donations, organisational assets and restricted funds. 

• Ensure all income is recorded consistently across both the financial system and the fundraising database, working closely with the Individual Giving Manager to ensure alignment and information flow. 

Operational Reporting & Support 

• Provide financial administration support across the organisation, including for delivery teams and fundraising colleagues. 

• Work closely with the Finance Manager (Strategic) to ensure accurate information flows between operational processing and financial planning/reporting. 

• Provide responsive support to staff, helping them navigate finance processes confidently and consistently. 

• Support the Finance Manager (Strategic) to prepare quarterly financial updates and Management accounts, as well as annual financial statements. 

• Support the Finance Manager (Strategic) and Co-Director with payroll, pension reports and human resources management when required. 

• Attend the quarterly Finance & HR committee meetings and contribute to preparing papers as needed. 

General 

• Undertake any other duties commensurate with the post.

• Support wider organisational activities as needed, including on occasion in the evenings or at weekends. 

• Meet regularly for line management, supervision and appraisal with the Co-Director. 

• Identify own training needs and undertake relevant training and development, approved by the Co-Director. 

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

As a Supporter Development Assistant, you will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a fixed-term maternity cover position expected to last until May 2027, working 22.5 hours per week on Wednesdays, Thursdays and Fridays each week (9:00am to 5:00pm) based at Brooke House in Ashbocking. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £15,171.00 per annum pro-rata (FTE £25,285.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Wednesday 03 June 2026.

Please note, applications will be shortlisted and interviews arranged as and when applications are submitted. Please note, the closing date may be brought forward.

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

We are committed to being an inclusive organisation where everyone is welcome. As a conservation charity, we recognise the value of diversity both in nature and in our staff & volunteers. Suffolk Wildlife Trust is an organisation where everyone feels respected, valued & empowered to contribute, so that together we can deliver our vision, mission & strategic goals for a wilder Suffolk.

Marketing & Communications Co-ordinator

Salary: Up to £30,000
Location: Hybrid – 3 days per week at the Chiltern Society office (Chesham, HP5 1AG), with remote working and some travel across the Chilterns

Job Description

This is an exciting opportunity to join a small, passionate charity dedicated to caring for the Chilterns – protecting its natural beauty, cultural heritage and environmental sustainability.

Following an internal promotion, this role will play a key part in delivering the organisation’s new strategic plans. You will help grow and diversify the supporter base through creative and impactful digital communications, alongside coordinating a varied programme of public events, including the annual Heritage Festival.

You will be responsible for creating engaging content across digital channels, managing and developing the organisation’s website and CRM systems, and supporting the delivery and promotion of events. Working closely with colleagues, volunteers and stakeholders, you will ensure communications are timely, relevant and inspiring, encouraging more people to connect with and take action for the Chilterns.

This role is ideal for someone creative, organised and proactive, with a passion for nature and strong digital skills. You will enjoy working across multiple projects, building relationships and contributing to a collaborative team environment.