Crm systems manager jobs

Role Purpose

To lead Trussell’s email and marketing CRM strategy and digital projects by creating insight‑led, compliant, and engaging digital communications and journeys that bring our story to life and drive programme outcomes.

This role is part of the Together with Trussell programme, the goal of which is to build stronger connections with our supporters, partners and donors to increase funding, campaigning, and other forms of support for our work.  As a member of an enabling programme, this role is focused on the successful delivery of the Together with Trussell programme outcomes, which underpin and enable the outcomes of our 5 external programmes – together contributing to the fulfilment of our long-term vision of a UK without the need for food banks.

Key Responsibilities

Email and CRM marketing

· Lead the design, content development and delivery of Trussell's email programme and related projects, optimising workflows, journeys and alignment with our audience strategy to deliver organisational goals.

Product leadership

· Overall product leadership of our customer marketing platform, Marketing Cloud, ensuring data models and digital ecosystem are optimised and compliant with data privacy laws and industry standards, protecting supporter data from cyber threats.

Analysis and insight and performance

· Implement digital tracking, attribution and measurement in line with established UTM governance and tagging standards to enable accurate tracking and optimisation.  Lead the supporter data function, ensuring accuracy and compliance of supporter data, working with business system teams to ensure reporting enables actionable decision making. 

Consultancy and stakeholder management

· Act as an expert inhouse consultant for programme teams providing advice and guidance to embed best practice, accessibility and innovation in digital communications, driving continuous improvement.

Digital marketing project management

· Lead digital marketing projects that deliver continuous improvement and compliance driving improved engagement with our audiences and programme outcomes.

Person Specification

Core Knowledge

· Deep understanding of CRM, CDP and marketing automation platforms. Experience of Salesforce and Marketing Cloud would be an advantage.

· Management of multiple audience-focused email marketing programmes with complex segmentations and competing priorities

· Excellent understanding of email copy and content best practice

· Excellent understanding of accessibility and legal regulations for email marketing, including the Data Protection Act and UK GDPR and accessibility best practice

· Strong understanding of digital measurement, including tracking, attribution and analytics methodologies and summarising insights to inform decision making.

Essential Skills

• Data analysis and converting this to actionable strategies
• Excellent stakeholder management and relationship building skills
• Able to influence decisions, demonstrates collaborative approach
• Ability to think strategically and practically deliver
• Excellent ability to co-ordinate a variety of projects simultaneously in a multi-stakeholder environment

· Problem solving approach, giving strategic direction

· Process review and improvement skills

Key Experience

• Leading and delivering digital projects and outcomes
• Leading email strategy and function
• Ensuring best practice and compliance
• Performance measurement and reporting skills
• Team leadership
• Managing relationships with suppliers and agencies

We are looking for a CRM & Data Officer to take ownership of HorseWorld’s supporter data and CRM system—ensuring it is accurate, compliant and actively enabling our fundraising to grow.

At HorseWorld, we believe in the power of horses to change lives.

For over 70 years, we’ve rescued, rehabilitated and rehomed horses, ponies and donkeys in need. Today, that work reaches further—through our Discovery programme, we partner rescued horses with children and young people who are struggling in mainstream education, helping them rebuild confidence, connection and a sense of possibility.

We are growing our impact, and with that comes the need for strong foundations.
Behind every donation, every supporter, every horse and every young person we reach, there is data we must be able to trust.

This role sits at the heart of that.

The Role

This is a pivotal role within our fundraising team. You will be the person who makes sure our systems work, our income is correctly recorded and reconciled, and our data is handled with care and integrity.

You will work closely with fundraising and finance colleagues, and with the CEO, to ensure that our data not only meets regulatory requirements, but supports better decisions, stronger relationships and increased income.

This is not just about maintaining data.
It’s about making it useful.

Key Responsibilities

CRM & Data Management

• Own and manage HorseWorld’s CRM system, ensuring data accuracy, integrity and usability
• Act as system administrator and lead on any future development or upgrades
• Produce reports and insights to support fundraising performance and decision-making
• Support colleagues to use the CRM effectively through guidance and training

Data Protection & Compliance

• Work with the CEO to ensure compliance with GDPR and relevant fundraising regulations
• Act as a key point of contact for data protection queries and audits
• Maintain clear processes, documentation and staff understanding of data responsibilities

Fundraising Operations & Financial Reconciliation

• Reconcile all fundraising income through the CRM with the Accounts team on a monthly basis
• Ensure all income streams (online platforms, standing orders, events, etc.) are accurately recorded and monitored
• Support fundraising activities and events with data and financial processes

Gift Aid

• Manage and improve Gift Aid processes to ensure efficiency and compliance
• Submit accurate monthly claims and maintain robust records
• Ensure readiness for HMRC inspection at all times

Lottery Administration

• Record and monitor lottery income
• Complete required returns to the Gambling Commission
• Ensure compliance with all relevant regulatory requirements

About You

You are someone who takes pride in getting things right.

You are naturally organised, detail-focused and comfortable working with data, systems and processes. You understand that accuracy matters—not just for compliance, but because it underpins trust, income and impact.

You are equally comfortable working independently and as part of a team, and you bring a practical, problem-solving mindset to your work.

You don’t just keep systems running—you look for ways to make them better.

Experience & Skills

Essential

• Experience working with CRM systems and managing data accurately and systematically
• Strong Excel and IT skills
• Experience in administrative roles involving finance and/or donor data
• Confidence in reconciling income and producing reports
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and analytical thinking

Desirable

• Experience in a fundraising or charity environment
• Knowledge of Gift Aid and charity income processes
• Experience with Beacon CRM or similar systems
• Understanding of GDPR and data protection requirements

Personal Qualities

• Aligned with HorseWorld’s values: Caring, Collaborative, Proactive, Adaptable, Inclusive
• A collaborative team player who builds strong working relationships
• A proactive problem-solver with a “can do” attitude
• Comfortable taking ownership and working with minimal supervision
• Motivated by the impact of our work with horses and young people

Why This Role Matters

Every donation we receive, every supporter we engage, and every programme we deliver relies on data being accurate, compliant and usable.

In this role, your work will directly support:

• the growth of our fundraising income
• the strength of our supporter relationships
• and ultimately, the number of horses and young people we can help

It’s a role with real responsibility—and real impact.

Job Introduction

The role is an exciting opportunity for an outstanding individual to join the Philanthropy and Partnerships team at Diabetes UK.  With more people living with diabetes and millions more at risk of developing Type 2, our work has never been more needed. You will lead on enhancing the infrastructure, data, research and operations that enable the philanthropy and partnerships team to deepen relationships, secure increased income and deliver an excellent supporter experience. You will ensure compliance with fundraising best practice, support implementation of improved CRM functionality and process improvements to enhance our efficiency and impact as a team and develop data driven prospect research strategies that align donors to key priority ambitions to deliver sustainable growth.

Role description:

In this role you will

• Oversee prospecting and data and information management that underpins all of the Philanthropy and Partnerships teams activities working closely with external partners and internal stakeholders.
• Create and implement innovative and data driven strategies for prospect research, moves management, partnership approval and pipeline development
• Evaluate and provide critical analysis of fundraising and prospecting activity to deliver actionable insight, process innovation and project management
• Create project management plans for funding our ambitions and critical pieces of philanthropy and partnerships operational work
• Line manage a prospect research function
• Actively engage with the wider philanthropy and partnerships team, other directorates and external audiences to maximise opportunities for collaboration and growth.  
   

The ideal candidate:

We are looking for a highly motivated professional who thrives on working in a fast-paced complex environment within a large team. You will need: 

• good knowledge and experience of CRM relationship management, prospect research, philanthropy and partnership fundraising
• demonstrable experience in information and data management, analysis and fundraising operations.
• an ability to work collaboratively with key internal stakeholders, to support the development of relationships between philanthropists, partners and Diabetes UK
• to be an excellent communicator, problem solver, highly accurate and analytical in your work with good project management skills
• to be able to interpret information and make strategic recommendations
• to be flexible, agile and able to adapt to respond to internal and external changes
• to possess a solid understanding of charity legislation, fundraising regulation, and data protection.

For further information about the role please refer to the job description at the end of the page.

Contract:  Permanent, full time 

Salary:  £45,860 – £53,000 per annum 

Location:  Hybrid, based in Burford with a minimum of two days per week in the office, with opportunities to spend time at our London office 

Closing date:  Monday 6 April 2026 

Interview date:  15 & 17 April 2026 

We are looking for a Product Owner, Microsoft Dynamics 365 to play a central role in shaping how we use Dynamics across Blue Cross. Sitting within our Information Services directorate, this role will act as the bridge between business teams, Information Services colleagues, and Microsoft implementation partners, helping to ensure the platform continues to evolve in a way that supports our work for pets and the people who love them. 

More about the role

As Product Owner for Microsoft Dynamics 365 CRM, you will lead the development and ongoing improvement of the platform across the charity. You will work closely with colleagues across different teams to understand their needs, translate these into clear requirements, and ensure the system delivers real value for the organisation. 

You will own and prioritise the product backlog, shape the roadmap for the platform, and collaborate with internal teams and external partners to deliver enhancements, improvements and fixes. Alongside this, you will play a key role in driving user adoption, establishing best practice for CRM use and data quality, and helping teams move away from siloed systems and spreadsheet driven processes. 

This is a highly collaborative role that combines product ownership, stakeholder engagement and hands on configuration. You will work with colleagues across the organisation to ensure Dynamics 365 continues to evolve and support better ways of working, improved data insight and stronger organisational impact.  

About you

You will bring strong experience of Microsoft Dynamics 365 CRM, along with the ability to translate complex business needs into practical system solutions. Analytical and confident with technology, you will have experience managing product backlogs and delivering system improvements within an Agile or DevOps environment. 

You will also be comfortable working across teams, engaging stakeholders at different levels and supporting colleagues to adopt new systems and processes. With strong influencing and facilitation skills, you will be able to build relationships, lead change and work collaboratively with internal teams and external partners to deliver improvements that make a real difference. 

Essential Qualifications, Skills, and Experience 

• Strong functional experience with Microsoft Dynamics 365, particularly CRM or Sales modules 
• Proven experience owning or leading a CRM platform from a product, functional or solution perspective 
• Experience managing product backlogs and translating business requirements into user stories or functional specifications 
• Demonstrated success driving user adoption, improving data quality and influencing behaviour change 
• Experience working with external delivery partners and internal technical teams in an Agile or DevOps environment 
• Confidence engaging senior stakeholders and influencing ways of working  

Desirable Qualifications, Skills, and Experience 

• Experience rolling out CRM platforms across multiple business units or complex organisations 
• Familiarity with the wider Microsoft ecosystem including Dataverse, Power Platform and integrations 
• Experience working within professional services, advisory or complex stakeholder environments 
• Awareness of wider Dynamics environments and Microsoft technologies 

How to apply  

Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.  

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll 
thrive in a supportive and rewarding environment. 

Our generous benefits package includes: 

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata. 
• Pension scheme with enhanced employer contribution  
• Life assurance  
• Unlimited access to an employee assistance programme 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife 
• Recognition scheme 
• Annual volunteer days  
• Claim for professional fees 
• Charity worker discounts across a variety of retailers.  

We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website. 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

This role is essential in our continual drive for increased impact and quality across all of our work.You will lead on the quality assurance of all programme delivery across a defined area, working closely with the appropriate Delivery and Partnership Team’s Regional/Country Lead/s. You will use data and evidence to inform your practice and be an expert in what good looks like from a programme delivery perspective. 

Regular travel throughout your geographical location will be required, with occasional travel to other areas of the UK.  Please stipulate where you are based when applying.

In addition, occasional international travel may be required, for example to the annual conference in the United States.  

You will report to the Head of Quality & Impact.

Key Responsibilities  

• You will be accountable for the quality and Model Fidelity of sites within your geography with a focus on improving employment outcomes for the interns participating in our programmes, in partnership with the Regional /Country Lead in the Delivery & Partnerships team.

• Demonstrate, train in and uphold the values of a continuous improvement culture. 

• You will be accountable for collecting, analysing and reporting on data to allow for clear evaluation and guiding best practice in your geography 

• You will be accountable for supporting the delivery of quality trainings to partnerships to drive quality programmes and employment outcomes 

• You will be accountable for supporting the ongoing development of resources in line with UK guidelines, US model fidelity and that successfully equip partnerships with what they need to support strong employment outcomes – in collaboration with the Resources and Curriculum Manager. 

• You will be accountable for conducting programme reviews and audits as required by the Head of Quality and Impact 

• You will lead on (role specific) induction and training across DFN Project SEARCH staff and associates. 

Application Instructions

• We will conduct selection throughout Thursday April 30th and Friday May 1st – with a multi-stage process taking place across the 2 days

We will review applications as they come in and close when we have sufficient numbers

Role Overview

The Operations Manager is responsible for overseeing and delivering the day-to-day operations of the Schools Consent Project across England and Wales. In particular, this involves booking and coordinating the delivery of workshops across all educational settings; acting as the first point of contact for legal queries, feedback and safeguarding issues from volunteers and service users; and fostering strong relationships with our schools and partner firms.

Key Responsibilities

Operations and Programme Delivery

• Manage and coordinate the booking of workshops with schools and partner organisations.
• Oversee the scheduling and delivery of workshops, liaising with schools, volunteer lawyers, and internal stakeholders.
• Ensure high standards of programme delivery and participant experience.
• Maintain accurate operational records and systems.

Volunteer Management and Training

• Help organise induction, training, and ongoing development sessions.
• Manage DBS checks and compliance with safeguarding requirements.
• Act as a primary point of contact for volunteers.

Monitoring, Evaluation, and Reporting

• Collect, analyse, and manage feedback and monitoring data from workshops.
• Prepare reports and summaries for internal use, funders, and trustees.
• Use data to support continuous improvement of programmes.

Safeguarding, Complaints, and Risk Management

• Act as the first point of contact for safeguarding disclosures, complaints, and concerns.
• Follow organisational safeguarding and complaints procedures.
• Escalate serious matters appropriately to the Director and relevant authorities.
• Maintain accurate and confidential records.

Outreach, Partnerships, and Growth

• Develop and maintain relationships with schools, and other educational providers.
• Support the Director and Founder in developing and implementing the UK growth strategy, informed by schools/volunteers’ feedback and booking data.

Person Specification

Essential

• Proven experience in operations management, project management, or programme delivery.
• Excellent organisational and communication skills.
• High level of IT literacy, including confidence with digital systems and remote working tools.
• Familiarity with MS365 and Salesforce as our main operations platforms.
• Experience with Xero and basic financial administration.
• Ability to work independently and collaboratively within a remote and distributed team.
• High standards of professionalism, integrity, and confidentiality.
• Strong personal commitment to gender equality, youth empowerment, and reducing sexual violence.

Desirable

• Legally qualified
• Experience working with schools, colleges, or educational institutions.
• Experience working with pro bono departments in law firms.
• Experience in the charity or non-profit sector.
• Knowledge of safeguarding and child protection frameworks.

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We are seeking a dynamic and highly motivated individual with excellent communication skills who will be a first point of contact with our membership network.

You will proactively increase member engagement whilst nurturing existing relationships and demonstrating commitment to promoting the value of helplines.

This role is supporting the Partnership and Engagement manager to deliver a sustainable membership and partnership model that keeps pace in a constantly moving and diverse climate.

You will be central in supporting HLP’s sustainability and will help to progress continued growth and attract new and diverse collaborations.

You will ideally have experience of working within a fast-paced and proactive team. You will enjoy engaging with a wide range of diverse stakeholders.

The role is predominantly home-based with regular travel to meetings and events. 

We offer attractive staff benefits including 25 days’ annual leave rising with length of service, a company pension scheme, free life assurance and an employee assistance programme.  HLP is committed to equality of opportunity.

The International Alliance of Patients’ Organizations (IAPO) is a unique global non-governmental organisation
representing patient organisations supporting patients and people with lived experience from all regions of the
world across all disease areas.

We are a small, internationally focused team and are seeking a proactive, engaged and organised
Membership Engagement Manager to strengthen and enhance our global membership operations.

We do not have a physical office, so the post holder will work remotely. However, s/he must be based in the
United Kingdom, with the right to work here.

This post is offered on a part-time basis (28 hours per week). While the role is part-time, it carries a significant
level of ownership and requires strong organisational skills, prioritisation capability and the ability to work
autonomously within a small international team.

This role is vital to the growth of our charity and represents an exciting opportunity for the right candidate to join our small but dynamic team.

You will work closely with the Director of Fundraising and Events Manager on events, corporate, trusts and foundations, community, and individual fundraising efforts.

This is a fantastic opportunity to gain valuable experience in a fast-paced fundraising environment. 

The successful candidate will be motivated to improve life for autistic people - joining a team that is passionate about delivering impact. They will be a strong advocate for ensuring that all opinions are heard and respected and will have the ability to communicate with people of all backgrounds and with different communication styles and support needs.

Main duties and responsibilities

As Fundraising Officer, you will:

• Develop and maintain positive relationships internally with colleagues and externally with stakeholders, donors, and funders. 
• Create marketing materials, including content for social media and our website. 
• Work with the Director of Fundraising and Events Manager, to deliver a series of high-quality, high-profile fundraising events, including assisting with logistics and supporter engagement. 
• Take initiative to explore new areas of fundraising and contribute to innovation. 
• Own and manage delegated tasks or parts of projects, ensuring successful and timely delivery of work. 
• Provide administrative support to the fundraising team, including sending fundraising packs, processing donations and fulfilling orders from our e-shop. 
• Respond to supporter queries via phone, email, and web with professionalism and empathy. 
• Maintain accurate supporter data in the CRM (Customer Relationship Management) system. 
• Create quarterly Gift Aid claims reports via the CRM system and liaise with the finance team to ensure timely submission to HMRC.
• Prepare thank-you letters, certificates, and merchandise to support fundraisers and events. 
• Manage incoming post for fundraising and donors, process Gift Aid declarations, and maintain stock levels for shop and event materials. 
• Produce monthly reports on income, donor activity, and progress against target. 

Person specification (who are we looking for?)

Essential

Qualifications

• While there are no specific essential qualifications, the successful candidate will need to demonstrate a good standard of numeracy and literacy and proficiency in MS Office Suite.

Experience

• Knowledge of and/or personal interest in autism and current issues relating to autism and community preferences.
• At least one year’s experience in a similar role within a charity or nonprofit organisation.
• Experience in using CRM (Customer Relationship Management) systems.
• Track record of managing multiple tasks autonomously and meeting deadlines.
• Experience in building strong relationships, managing expectations and engaging confidently with a range of stakeholders.

Skills

• Organisational and administrative skills, including the ability to manage your own time and multiple priorities to achieve high-quality outcomes.
• Ability to maintain systems for data management and keep accurate records of fundraising activities and donor interactions.
• Confident communicator, able to explain ideas clearly in writing and in conversation.
• A reliable team player who can prioritise work effectively and manage tasks under pressure. 
• Good numeracy skills and the ability to work on simple budgets. 
• High level of accuracy and attention to detail.
• Ability to contribute to team discussions and work collaboratively with colleagues.
• Demonstrate an awareness of, and commitment to, inclusion, equality, and diversity.
• A good working knowledge of MS Office 365 and ability and willingness to learn new IT systems (with support/training where needed).

Desirable (please still apply even if you do not have these)

Experience

• Knowledge of data protection and General Data Protection Regulation (GDPR) compliance for handling donor information. 
• Experience of process mapping and CRM migration projects.
• Experience of digital content creation and donor engagement.
• Experience of remote and/or hybrid working.

Skills

• Able to apply basic marketing skills across different channels, such as emails, social media posts, or printed materials.
• A proactive learner with a passion for exploring new areas of fundraising and developing professionally. 

We are aware that the skills required for this role may be interpreted differently by different people. Our selection process will focus on the desired outcomes, and we are open to different ways of achieving them.

Role Summary

The Outreach Manager is responsible for driving the expansion of the Schools Consent Project’s reach, engagement, and impact across London and the South East. Acting as the organisation’s lead “sales” and business development professional, you will contribute to and manage our strong pipeline of partner schools and organisations, convert leads into confirmed bookings, and maximise long-term engagement. 

You will own the end-to-end outreach and partnership journey: from prospecting and lead generation, through relationship development and negotiation, to repeat engagement and retention.

Key Responsibilities

Business Development & Lead Generation

• Develop and execute a proactive outreach and growth strategy to increase workshop bookings.
• Develop and maintain relationships with existing schools; ensure SCP’s workshop content remains responsive and reactive to the emerging concerns of young people when it comes to sex, consent and the online world.
• Generate leads through cold outreach, referrals, events, and campaigns.
• Contribute to and maintain a pipeline of new schools and educational settings.
• Reinvigorate historic relationships with schools.

Account Management

• Convert enquiries and prospects into confirmed programme partners.
• Present the charity’s offer and impact to senior school leaders, safeguarding leads, and decision-makers.
• Manage key accounts and ensure high levels of partner satisfaction and retention.
• Promote additional workshops and programmes where appropriate (eg. teacher training; parent workshops).
• Track booking trends eg. seasonal vs. reactive bookings; develop a communication strategy around each ‘type’ of school, involving timely booking reminders.

Pipeline, Targets & Performance

• Manage outreach targets for bookings, partnerships, and regional coverage.
• Monitor conversion rates, pipeline value, and performance metrics.
• Produce regular forecasts and performance reports.
• Use data and insight to refine sales strategies and improve outcomes.

Marketing & Promotion

• Help develop compelling outreach materials and campaigns.
• Deliver presentations, webinars, and pitches to prospective educational partners.
• Represent the organisation at conferences, networks, and sector events.
• Help gather case studies, testimonials, and impact data to support outreach and fundraising.

Delivery Coordination

• Work closely with our Volunteer Manager and Operations Manager to match supply with demand.
• Ensure smooth handover from booking to delivery.
• Anticipate capacity constraints and manage partner expectations.

Team Leadership & Development

• Contribute to the development of outreach systems, processes, and tools.
• Share insights and learning across the organisation.
• Oversee team members currently managing school outreach.

Person Specification

Essential Criteria

• Proven experience in sales, business development, partnerships, or outreach roles.
• Experience working with schools, education providers, or youth services.
• Track record of meeting or exceeding targets.
• Excellent communication skills.
• Strong relationship management and account development experience.
• Highly organised, with strong CRM and data management skills.
• Ability to work autonomously and drive results.

Desirable Criteria

• Experience working in the charity, education, or public sectors.
• Knowledge of safeguarding and child protection frameworks.
• Understanding of social impact measurement.

Values and Approach

We are looking for someone who:

• Is committed to our mission and values.
• Demonstrates empathy, professionalism, and integrity.
• Works collaboratively and inclusively.
• Is proactive, adaptable, and solution-focused.

Safeguarding and Equality

The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.

We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

The Gurkha Welfare Trust provides vital support to Gurkha veterans, their families and communities in Nepal. We have been working in Nepal for over 50 years, delivering essential financial and medical aid to Gurkha veterans and widows, and working with local communities to provide access to clean water and education. We also build earthquake-resilient homes for our most vulnerable pensioners.

This role’s primary responsibilities will be as follows:

 1. Develop and implement the Trust’s Individual Giving acquisition strategy across regular giving, one‑off donors, mid‑value supporters, and legacy pledgers, in collaboration with the Head of Fundraising & Communications.

2. Lead the planning and management of the annual acquisition budget, ensuring income and expenditure forecasts are accurate and regularly monitored.

3. Deliver integrated, supporter‑focused campaigns across direct mail, TV, door‑drop, inserts, press, telephone fundraising, and digital channels, ensuring activity meets agreed targets, deadlines, and quality standards.

4. Work with the Database Manager and external partners to ensure accurate data selection, segmentation, and fulfilment for all campaigns.

5. Monitor donor behaviour and key performance indicators, including attrition, response rates, and ROI, and develop strategies to enhance retention and reactivate lapsed supporters.

6. Collaborate with creative and fundraising agencies to test, refine, and optimise campaign content, propositions, and targeting.

7. Ensure the highest standard of donor care, working closely with the Individual Giving (Stewardship & Retention) Manager, Database Manager, and fulfilment providers to deliver a consistent and positive supporter experience.

8. Strengthen the regular‑giving acquisition proposition, identifying growth opportunities and mitigating donor attrition.

9. Maximise Gift Aid income by ensuring all acquisition activity includes appropriate prompts and compliance measures.

Support legacy marketing activity in partnership with the Legacy Administration team.

KEY SKILLS, QUALIFICATIONS AND KNOWLEDGE, AND PERSONAL ATTRIBUTES

Applicants for this position should be able to satisfy the following criteria:

Essential:

• Proven success in delivering Individual Giving or marketing campaigns that meet or exceed income targets.
• Strong project management skills and experience coordinating multi‑channel fundraising campaigns.
• Experience managing significant income and expenditure budgets.
• Ability to analyse campaign performance, interpret data, and produce clear, actionable reports.
• Strong creative judgement and ability to guide external agencies.
• Excellent communication skills, with a collaborative approach to working with colleagues, partners, and suppliers.
• Good understanding of fundraising regulation, Gift Aid, and data‑protection requirements.
• Strong numeracy skills and confidence working with financial and supporter datasets.
• Excellent attention to detail, written and verbal communication, and competent IT skills.
• A positive, proactive attitude and commitment to working as part of a supportive fundraising team.
• A genuine commitment to the values and mission of The Gurkha Welfare Trust.

Desirable:

• A relevant degree or recognised fundraising qualification (or equivalent practical experience).
• Extensive experience in an Individual Giving or similar fundraising role.
• Experience managing external agencies and overseeing creative, print, and production processes.
• Experience of mail or telephone acquisition campaigns and testing new fundraising channels.

Experience using CRM systems, particularly Access or similar platforms.

This new role will take over responsibility for developing and managing all finance activities and reporting in this rapidly growing charity. You will have the opportunity to shape the role and the evolution of the charity as we grow, implementing financial processes and systems. As a key member of the Management Committee, you will work closely with the CEO, the Office Manager and the Honorary Treasurer.

Key tasks and responsibilities

• Ensure accurate and timely financial records of all income received and expenditure incurred
• Implement a new accounting system, as the charity’s growth takes it from excel bookkeeping to a new integrated finance and reporting system
• Liaise with the payroll bureau to ensure accurate and timely processing and payment of monthly salaries and related costs
•  Working with the FHL office in Bethlehem, maintain accurate records of grants paid
•  Monitor and maintain correct reporting of Restricted and Unrestricted income and expenditure
• Manage all UK banking activities and maintain oversight of the charity’s bank accounts in Bethlehem 
• Prepare, validate and submit regular Gift Aid claims to HMRC
• Prepare monthly management accounts for the Management Committee and Board of Trustees
• Working with the CEO and Treasurer, prepare annual budgets and periodic reforecasts as required
• Working closely with our external auditors, deliver an effective year end close and audit process and ensure submission of Annual Trustees’ Report and Financial Statements to the Charity Commission 
• Supervise the Office Finance Administrator
• Assist in the formulation and implementation of financial policies, procedures and controls
• Perform any other duties as reasonably required within this role to support the work of the charity

This job description is not exhaustive; it outlines the primary duties and is subject to change in consultation with the post holder. Projects and priorities may vary from time to time as required

For full details, see the application pack or our website

• Salary: £50,331 gross per annum

• Location: London

• Contract Type: Indefinite

• Hours: Full Time

• First Interview Dates: Monday 13 April 2026

At ClientEarth, we use the power of the law to protect our planet. We are hiring an experienced Database and Insights Manager to lead our External Affairs Operations department’s data strategy, governance, reporting, and insight development to enable the External Affairs team to deliver its strategic objectives effectively and efficiently.

Meet your Manager
In this role, you will report to Ali Burr, ClientEarth’s Global Operations Lead (External Affairs). With over 10 years of international experience across higher education, international NGOs, and mission-driven organisations. Ali leads ClientEarth’s External Affairs Operations Teams, who work across the fundraising and communications teams to strengthen organisational efficiency, governance, and compliance, and to support teams in scaling their impact.

Before joining ClientEarth, Ali held senior operational roles in both international environmental rights organisations and NGOs.

Key Responsibilities

• Lead the management and continuous development of ClientEarth’s (CRM), overseeing supplier relationships and ensuring effective system performance. 
• Oversee data management workflows across the External Affairs Department, ensuring accuracy, consistency and high data quality standards. 
• Produce and enhance monthly insight reports, KPI dashboards, performance analysis, forecasts and audience insights to inform decision-making. 
• Oversee regular data hygiene, reconciliation of CRM and Finance systems, and support audit requirements. 
• Oversee, review and, as appropriate, sign–off on the work of line managed staff  

See the job description (below) for a full list of duties for this role.

Skills, Knowledge and Expertise

• Significant experience in information and contact management in CRMs, ideally Raiser’s Edge (essential) 
• Significant experience in designing and delivering KPI reporting, dashboards and data analysis to support income forecasting, performance monitoring and strategic planning (essential). 
• Experience of working with finance teams and a strong working knowledge of financial processes including gift administration, income tracking, reconciliation and reporting (essential)  
• Experience developing and integrating third party platforms (e.g API integrations, or tools like ImportOmatic, Importacular, Power Automate) with CRM systems. (essential)  
• Experience of managing a small team or individual staff (essential)  
• Core IT skills: able to use MS Office (particularly Excel), databases (e.g. Raisers’ Edge NXT; SharePoint) (essential) 

See the job description (below) for a full list of duties for this role.

Benefits

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more as well as our flexible working FAQ.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. See our equity, diversity and inclusion journey page for more.

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.