An exciting new opportunity has arisen within an established and highly performing service – Full Circle, in Essex. We are looking for 4 x Systems Change Partnership workers. This role has become available due to Phoenix Futures (in partnership with Essex County Council) gaining additional funding through the national Changing Futures pilot. Changing Futures is a £64 million, 3-year long programme, joint-funded between Government and The National Lottery Community Fund. Changing Futures aims to change systems and improve services for people who experience multiple disadvantage, including a combination of three or more of homelessness, substance misuse, poor mental health, domestic abuse and / or contact with the criminal justice system.  Most of these people will not be known to services or not been known in a positive or constructive way. The programme seeks to fill the gaps between services and improve the way local systems work together to support these complex individuals.

We are looking for an individual who has experience of working within the Health & Social care field. The successful applicant will play a key role in building robust working relationships with key partner agencies, as well as using a persistent, consistent and flexible approach to our client group, in order to gain the best possible outcomes. You must have excellent communication skills and an ability to work as part of a team as well as being able to use you own initiative when required and to manage your time independently. We have services across Essex and the location is flexible.

This is a pilot scheme therefore at present the role is fixed term until 31st March 2023 but it is hoped that this pilot will be extended beyond this point once the project is shown to be a success.

If you join us you will:

• Access a range of learning and development opportunities to support your personal and professional development with opportunities for development within the organisation.
• Significantly improve the lives of individuals with complex and additional needs across Essex within the prison setting.

An exciting new opportunity has arisen for an experienced manager to lead on the Essex-wide implementation of the national Changing Futures pilot. We have services across Essex and the location is flexible. You will play a key role in driving system wide change across the whole County, as well as improving outcomes, not just for service users on our current caseload, but for all individuals who may experience multiple needs in the future.  The Systems Change Lead will work with partner organisations to adapt and change their response to people with multiple disadvantage and put localised systems in place to support them to achieve more positive outcomes.

This role has become available due to Phoenix Futures (in partnership with Essex County Council) gaining additional funding through the national Changing Futures pilot. Changing Futures is a £64 million, 3-year long programme, joint-funded between Government and The National Lottery Community Fund. Changing Futures aims to change systems and improve services for people who experience multiple disadvantage, including a combination of three or more of homelessness, substance misuse, poor mental health, domestic abuse and / or contact with the criminal justice system.  Most of these people will not be known to services or not been known in a positive or constructive way. The programme seeks to fill the gaps between services and improve the way local systems work together to support these complex individuals.

We are looking for an individual who has extensive experience of managing services and/or teams within the Health & Social care field. The successful applicant will be driven and service user focused, and will represent the values of Phoenix Futures across the treatment system to provide a clear vision and role-modelling of how to effectively work with this client group.

If you join us you will:

• Access a range of learning and development opportunities to support your personal and professional development with opportunities for development within the organisation.
• Significantly improve the lives of individuals with complex and additional needs across Essex within the prison setting.

We have an exciting opportunity for a strategic thinker with experience of negotiating and managing contracts to join the Home for Good team as our Commercial & Contracts Manager, and help us develop our work to find a home for every child who needs one. You will be responsible for supporting regional staff in securing and delivering against new agreements, as well as providing contract support in other areas throughout the organisation.

At the heart of Home for Good’s team culture is our love for Jesus and passion for serving and supporting vulnerable children. The post-holder will be expected to model these core values and help shape team life. Therefore this post is subject to an Occupational Requirement that the postholder be a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

This is a home-based role, so we welcome applicants from anywhere in the UK. Some travel within the UK for team days and meetings will be required (travel expenses will be paid). We welcome applications from all suitably qualified persons and all appointments will be made on merit. We are seeking to ensure a diverse workforce and welcome applicants from ethnic minority groups.

Main Tasks

Commissioner engagement

• Support and assist the Directorate, and operational colleagues on commercial and contractual matters in their engagement with commissioners of Home for Good’s offer during the prospecting, proposals, award, and management stages (e.g., Voluntary Adoption Agencies, Regional Adoption Agencies, Local Authorities, Health and Social Care Trusts, Independent care placement providers and government departments and agencies)
• Lead on the determination and negotiation of contract form and terms
• Support colleagues in delivering against commissioner agreement monitoring arrangements as appropriate
• Provide advice with respect to contractual obligations, liabilities and rights to the relevant divisions
• Create and develop standardised templates to be used across the organisation and externally with clear information in regards to our values proposition, financial terms and full cost recovery and Home for Good mission and ethos.

 Church engagement

• Support the Directorate and operational colleagues on commercial and contractual matters in their engagement with church communities, in particular where Home for Good may cascade grant funding to churches and organisations to deliver on Home for Good’s offer at a local level  

 Partnerships and alliance working

• Support the Directorate on commercial and contractual matters in their engagement with partner organisations (for example, collaboration with other charities who have complementary missions and capabilities to that of Home for Good)
• Ensure appropriate documentation is in place to protect Home for Good’s interests and Intellectual Property at pre commissioner contract/agreement stage (for example, Non-Disclosure Agreements)
• Identify and develop forms of agreement that support alliance working across a range of stakeholders around a common project or goal, for example, use of Memorandum’s of Understanding and Alliance Agreements e.g. Local movements and potential franchising 

 Fundraising

• Work with the Fundraising Team to ensure appropriate contractual terms are agreed for any grant funding agreements entered into by Home for Good

 Procurement of goods and services

• Work with the Finance & Infrastructure Team and other colleagues to ensure appropriate contractual terms are agreed for any procurement of goods and services by Home for Good
• Effective day-to-day management of contracts, including customer liaison and customer relationship management on contractual matters for such things as Home for Good’s contracts linked to the infrastructure of the organisation.  Such as rental leases, telephone, IT etc.
• Take a lead in the resolution of disputes and claims ensuring best outcome for the organisation

 General

• Support the Directorate in identifying and developing mitigations to contract/agreement specific and organisational level commercial and contractual risks
• Conduct contract reviews in conjunction with relevant organisational divisions.
• Ensure the most appropriate form of contract/agreement is applied for each circumstance (for example, reflecting the charity status of the organisation our general preference for commissioner contracts to be grant funding agreements) 
• Periodically review and update Home for Goods standard forms of contract/agreement in line with prevailing good practice and to reflect legislative and regulatory changes
• Investigate and advise the directorate on the appropriate forms and terms of contract/agreement for new situations and offers 
• Identify and raise with the Directorate where external legal advice on contract matters may be required to best protect the interests of Home for Good, defining the external brief required
• Ensure compliance with all organisational policies, processes and procedures
• Participate fully in Home for Good team life; attending, engaging with and contributing to prayer meetings, team days, residentials and other events

Please see the application pack for more information. The closing date for this role is 9am on Monday 23 August 2021. To apply please submit a CV and covering letter, illustrating how you meet the requirements of the role. 

You will be joining us at an exciting time! You will add capacity to the Management Team and play a key role in developing strategies to enable our organisation to grow. You will also deputise for the CEO in her absence. However, although it is our ambition to increase revenue from training to enable further expansion, initially you will focus on the operational side of the delivery and quality assurance of Peeple training including processes for supporting the implementation of learning. You will also work with colleagues on the accreditation of adult learning which forms an integral part of our Programme and training.

What you’ll be doing:

You will:

• line manage the Development Manager (Scotland), Qualifications Manager (Scotland), part-time Peeple Trainer and our Training Administrator(s), and have matrix management responsibility for NOCN Parent Accreditation
• carry out all tasks necessary to ensure that the training and/or implementation support commissioned from Peeple is high quality and provides excellent customer satisfaction
• ensure that effective systems for training, accreditation and implementation support are maintained
• induct new trainers and ensure there is sufficiency of trainers to meet demand for Peeple training
• develop or commission the development of new training courses
• keep under review the role of accredited adult learning (for both practitioners and parents/carers) in our organisation
• ensure compliance with policies, procedures and standards set by accreditation bodies
• work with the CEO to develop longer term strategies for Peeple and to promote our work to a national audience, deputising for her as necessary.

What we’re looking for:

• You are a collaborative colleague and an experienced manager who has taken on leadership roles.
• You can take a strategic overview whilst retaining an eye for detail.
• You are an experienced trainer, ready to roll up your sleeves and get stuck into the day-to-day tasks associated with training over 800 practitioners around the UK each year.
• You have an understanding of adult learner accreditation, ideally with some qualifications of your own in the field, and you are knowledgeable about the early years sector.
• You are passionate about the importance of helping parents/carers to be the best they can be.
• You want to work for small charity that is trying to make a big difference in helping narrow the attainment gap.

I am currently looking for a Senior Supporter CRM Manager for an amazing homelessness organisation. This role sits in the Planning & Improvement Team, within the Income Generation Directorate. Planning & Improvement is the glue that binds together all income generation campaigns, appeals, activities and products.
The Data Management & Insight Team exist to deliver high quality supporter data and database management, administrative services and business insight to the department as well as other teams across the organisation.

About you:
You are an expert in customer relational databases and their effective management to achieve business objectives
You are experienced in taking business objectives and turning them into CRM operational plans, processes and policies
You are comfortable working within a fast paced and rapidly changing data environment
You have effective management and leadership skills with ability to manage, motivate and develop members of your team
You are highly collaborative, flexible, diplomatic and assertive with good influencing and negotiation skills
You are experienced at managing supplier relationships and know how to maximise relationship value
You have expertise in database architecture and the life cycle of data
You are adept at writing and maintaining documentation on data processes, integrations and data change management
You ensure that all data is managed, structured and used in line with relevant legislation including GDPR, PECR and HMRC

Main duties:
Stabilising the supporter CRM system within the business ensuring all data integrations are ingested into Dynamics correctly working with the Talend Implementation lead to do this
Knowledge transfer and coach the recently recruited Supporter CRM Manager about Dynamics Supporter CRM and how it works within the charity setting, hints and tips for creating views, accessing records and performing advanced searches, reports and merges
Manage and monitor the end user ticketing system prioritising issues and liaising with client teams, and 2nd and 3rd support line where necessary
Create Programs, Campaigns and Campaigns activities to facilitate Shelters fundraising and marketing activities and CRM financial structure
Complete Dynamics UAT and sign off of new code deployments to ensure they meet the business need and complete the remaining Dev Ops tickets
Map and document the bi directional data flows between Dynamics and Adobe Campaign (Marketing platform) creating a document that the business can understand and use

About the Role
The Supporter CRM Manager is integral to the successful use of supporter data across the organisation. We're looking for someone to play a lead role in embedding best practice ways of working around data management within Income Generation, to enable us to achieve our ambitious goal of raising 90m per annum by 2023.

Team management: You will manage the performance and personal development of the Data team currently comprising the Supporter Database & Training Officer and the Retail Systems & Data Co-ordinator, reflecting Planning & Improvements collectively agreed culture and behaviour.

You will manage the data team to become high performing where staff members have the necessary knowledge, skills and training to undertake their roles effectively, enabling them to meet and exceed performance objectives, seek out efficiencies, achieve data wins and have an adaptable and creative approach to tackling data challenges.

Data Management: You will have overall responsibility for all Data Management processes and procedures within the supporter CRM; Microsoft Dynamics. You will govern the data entities, enforcing data storage procedures you have designed including naming conventions, coding structures and the associated team and client documentation that is required to maintain this.

Working with the Compliance Manager and Head of DMI you will apply data governance principles and support the business in achieving compliance against relevant data regulations. You will own supporter data change management processes to ensure new data sources (or changes to existing ones), data field lists and data tables are adequately tested and are mapped and documented successfully.

CRM Management: You will be the face of the Microsoft Dynamics Supporter CRM for the business and you and your team will be the first point of contact for all client enquiries and issues. You will manage and maintain a CRM roadmap with accompanying change log and action plans to ensure the system meets the data requirements of the teams using it.

Translating business requirements into team centric CRM operational plans will be a common occurrence and you will need to liaise and work collaboratively with stakeholders within Income Generation to do this.

You will develop and maintain procedures for onboarding new users, and separate training programs for light, intermediate and advanced users of the database; the

Fourth Monkey are recruiting for the role of a Training & Academic Services Officer to join the dynamic staff team based in their North London centre.

An ideal role for a proficient administrator with previous experience of working within the Higher Education sector, the successful candidate will play an integral role in helping the school achieve its organisational objectives by providing essential support to the Director of Training and senior teaching team in developing, improving and integrating systems and processes associated with the school’s academic, programme and student support services, providing effective, professional guidance and signposting to students on a range of issues including welfare and well-being, academic progression or assessment.

Responsible for administering and coordinating Fourth Monkey’s academic services within the organisation’s drama school provision, the Training & Academic Services Officer will provide key support and management in evolving internal processes and systems related to the smooth running of the academic team’s work, as well as to student services and support infrastructure. They will be experienced in supporting senior teaching and academic staff through the administration of programme and student information and will be a primary academic point of contact for Fourth Monkey’s academic partners whilst supporting the Director of Training / Head of Actor Training and their team in the development of the courses.

Key aspects of the role:

• Course Development – supporting and assisting the Director of Training plus Heads of Course in developing all courses, including administering the approval and validation process where necessary.
• Student Development – supporting and assisting the Director of Training plus Heads of Course in developing individual student learning plans, as well as in monitoring and evaluating student achievement against learning goals set by academic partners.
• Practitioner Liaison & Management – supporting and assisting the Director of Training in maintaining a cohort of high-standard practitioners, including setting and monitoring quality standards and establishing contractual agreements.
• Course Management & Coordination – including responding to day-to-day enquiries from students-in-training, reporting and documenting student progress, maintaining practitioner and graduate databases, and being students’ first point of contact for signposting to the relevant channels in relation to training and pastoral needs.  

Fourth Monkey are looking for a passionate, enthusiastic and self-motivated individual with a minimum of 2 years’ experience of working in an academic services role at a senior level, ideally within a Higher Education institution or charity, or creative arts training environment. They should have a proficiency in using CRM and VLE systems, excellent written and verbal communication skills, demonstrative ability in reporting and administrative management, and awareness of pastoral and welfare support in an educational setting.

How to Apply:

To apply, please submit an up-to-date CV, including details of two referees (only to be contacted on shortlisting, with the candidate’s consent), a Covering Letter of 2 pages maximum, plus a completed Equality & Diversity Monitoring Form.

Applications should be submitted by email, no later than the deadline for application submissions of 5pm, Friday 6th August.

Please note: candidates will be invited to interview on an ongoing basis from the point of application.

Fourth Monkey is committed to creating a diverse and inclusive environment in which everyone can thrive. We welcome applications from those who are currently under-represented in our workforce - in particular, those who are ethnically diverse.

About Fourth Monkey:

A drama school, arts organisation and registered charity based in North London, Fourth Monkey Actor Training Company was founded in 2010 and are now recruiting for a variety of new roles within their core office team to support their ongoing growth and evolution.

It’s an exciting time to be joining the Fourth Monkey team; since marking our 10-year anniversary in 2020 whereby our two-year training course was successfully accredited as our BA (Hons) Acting Accelerated Degree by our degree-awarding partner Falmouth University, we have subsequently added the newly accredited CertHE Acting & Theatre Making and MA Collaborative Theatre to our training provision. In 2021, we also announced our new Regional Centre of Excellence in Bristol, whereby students from Bristol and the surrounding area will be able to learn on our CertHE Acting & Theatre Making course from September 2021.

Property Manager x 1 (Full time, Maternity Cover – 6 Months Fixed Term Contract), Twickenham

About Us

We are SPEAR, a small dynamic and unique charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future.

For over 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential. One of the ways we achieve this is through a constant focus on improvement - thinking creatively about ways to deliver great value for our commissioned services. We are a small charity with a big ambition, putting our customers at the heart of what we do.

We’re now looking for a Property Manager to join us on a full-time basis. Please note that this role is a Maternity Cover for 6 months fixed term contract.

The Benefits

- Salary of £45,000 per annum

- 26 days’ holiday pro rata (increasing with service)

- Access to a free Employee Assistance Programme

- A range of benefits including cycle to work scheme and staff wellbeing sessions

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.

The Role

Joining us at an exciting time of change you’ll have plenty of opportunity to test and develop your expertise. In this role you will manage SPEAR’s rented and owned property portfolio, support its development and ensure it is maintained through robust planning and budget management. You will also be responsible for developing and maintaining housing management and facilities management policies and procedures, (including property related Health & Safety and fire safety procedures, tenancy sign up, warnings and evictions) – in line with emerging legislation and best practice.

About You:

Most likely from a public sector or charity background - you’ll have broad range Property Management experience: possibly in the homelessness sector. You will have excellent team-building, decision making, project management and networking skills. You will have experience of working to processes and systems to achieve continuous improvement across your service remit. The ability to build positive and rewarding relationships and influence is essential to this role.

What We Offer:

If you’re as productive as you are ambitious and collaborative as you are enterprising, this is your chance to take real ownership of your work, and work within a highly impactful community-based service delivering rewarding life changes to some of the most vulnerable people in our communities. This is a unique place where it all happens. And where it could all happen for you. As a progressive and innovative organisation, we welcome applications from candidates keen to work in an agile environment with flexible conditions.

For further and more detailed information on the role and person specification, please review the Job Description.

SPEAR are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

So, if you’re seeking your next challenge as a Property Manager at Spear, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

The Anne Frank Trust UK believes everyone should live free from prejudice and discrimination, using the powerful life and diary of Anne Frank as a springboard, we educate young people about the damage prejudice and hateful attitudes cause today. We empower them to challenge harmful attitudes and beliefs such as homophobia, Islamophobia, racism and sexism.

In our last full year (pre Covid) we worked with more than 120,000 people in schools, alternative provision units and community venues across the UK.  The impact of our work has been recognised by the Equality and Human Rights Commission. We are also identified as a flagship project in the Government's Hate Crime Action Plan.

The Grants Manager will be responsible for managing a significant portfolio of statutory and trust grants (approx 800K), as well as prospecting for new opportunities.  You will also manage a grants assistant (to be recruited) and you will be joining a small friendly team of professional fundraisers, playing a vital part in helping us raise the funds to deliver our powerful anti-prejudice programmes to thousands of young people.  We look forward to meeting you.

Resuscitation Council UK is looking for its first Insight and Market Research Manager. The introduction of this role shows the value and importance we put on insight.

The Insight and Market Research Manager will be responsible for ensuring that insight sits at the heart of Resuscitation Council UK’s decision making, product development and public facing activities.

Whether we are developing new courses for health and social care professionals, encouraging members of the public to learn CPR or educating professionals and people about the Recommended Summary Plan for Emergency Care and Treatment (ReSPECT) process, it’s important we understand our customers’ needs and people’s motivators and barriers, when developing our products, services and campaigns.

It’s also crucial that we have a good understanding of what motivates the thousands of instructors we rely on to deliver RCUK-accredited resuscitation courses across the UK, how we can strengthen our relationship with them and ensure we achieve increased diversity among our instructor base. 

As it’s vitally important that our products and public facing activities resonate with professionals and wider Society as a whole, we’re looking for someone who will champion insight, and our work being representative and inclusive.

Where this role sits

This role, which is new to the organisation, will sit within the organisation’s growing engagement and influencing team of six people. The postholder will report to the Director of Engagement and Influencing.

About Resuscitation Council UK

Resuscitation Council UK is saving lives by developing guidelines, influencing policy, delivering courses and supporting cutting-edge research. Through education, training, and research, we’re working towards the day when everyone in the country has the skills, they need to save a life. We are the UK experts in clinical guidelines, standards, and education for resuscitation practice for those working in healthcare and in the public space.

We always seek to balance business needs with a flexible approach to working styles and preferences. We have a strong commitment to inclusion and diversity and will provide reasonable adjustments internally and support Access to Work applications if you require this.

Work can be undertaken at home or in the office (Tavistock House, London), at the successful applicant's choice. Some travel to the office or other locations will be required as part of the role, but reasonable adjustments, such as enabling the postholder’s participation through digital technology, will be made for the successful applicant where this is required. If you would like to make an Access to Work application for a grant to pay for support tailored to your individual needs, such as a support worker, adaptations to the equipment you use, special equipment, taxi fares to and from work if public transport is not accessible to you, we will support you in this process.

For an informal and confidential discussion about the role, please contact Andrea Ttofa, Director of Engagement and Influencing 

How to apply

To apply for this exciting opportunity, please submit:

• A comprehensive CV, specifying significant achievements in your career to date.
• A supporting statement, of no more than two sides, explaining how your skills and experience can support and add value to our organisation.
• A completed diversity monitoring form.

We welcome and will accept applications using an alternative process (such as video or audio applications). Please contact Suzanne Horner

Applications should be submitted by 5pm Sunday 15 August.

How we will shortlist

During the shortlisting process, those shortlisting applications will not have access to your name, age, date of birth, address or highest level of educational attainment.

The interview process

The interview process is likely to be carried out virtually using digital technology due to COVID-19.

Interviews for this role are likely to take place during the weeks commencing 6 and 13 September 2021.

There may be a second stage interview.

If you need any assistance with the application process, adaptations of modifications for interview, please let us know. Please email Suzanne Horner to discuss your requirements

Helplines Partnership (HLP) is the membership body for organisations that provide helpline services in the UK and internationally.  We facilitate high quality support for callers by offering services to helpline providers which include training, Helplines Standard accreditation, consultancy and access to the Helpline Freephone Range (a dedicated range of free to caller telephone numbers exclusively for helplines).

HLP is at a very exciting time.  We are currently working on our new three-year strategy and require an experienced and highly motivated Policy and External Affairs Manager to spearhead our future policy projects, helping to raise the profile of the sector by representing our members’ interests and influencing the social policy agenda, giving providers of helpline services a voice to build sustainability and promote excellence, choice and accessibility for everyone.

Like everyone, we will be facing the challenges of Covid and its impacts in a time of great uncertainty for public health and the public health system.  It is hard to imagine a more vital time for our Policy and External Affairs function.

The ideal candidate will have:

• Interest and experience with impact and outcomes.
• A proven track record in changing policy, practice and the world
• Strong public affairs and media instincts
• Tenacious and resilient with the ability to identify and deal with issues, seeing them through to resolution.

In return we offer:

• A competitive salary
• A company pension scheme
• Free Life Assurance
• Employee Assistance programme
• 25 days annual leave (pro rata) rising with length of service
• Organisational commitment to supporting the health and wellbeing of our employees
• HLP is committed to equality of opportunity

This is a part-time position, 30 hours per week on a permanent contract. It is home-based with some travel for meetings, as and when required, in line with government guidelines.

Unsuccessful applicants will not be notified.

Our giving team are expected to deliver the highest levels of service to those who choose to give with us, being the voice of Stewardship on the phones and by email, attending to our givers needs and helping them to give generously to the causes they care about.

Working with our Giving Performance Manager, you will provide additional support to the team while our Head of Giving is on maternity leave.

You’ll take responsibility for line managing our customer service agents (Giving Stewards) and ensure that we continue to maintain standards of service, track and resolve issues for those wanting to manage giving themselves from our online accounts, and handle escalating queries for resolution.

Your care and coaching of our team, ownership of issues until resolution, and attention to detail will help us make every gift count.

Main responsibilities

To include, but not limited to:

Customer Service

• Regular monitoring of the customer service performance of the team, alongside the Giving Performance Manager; ensuring our customer service is kept to an excellent standard to over 30,000 givers. This includes regularly reviewing our internal SLA’s and team targets, problem solving and regular contact with the core customer service team.
• Coaching and support to the customer service team, providing feedback on performance and acting as a point of escalation when issues emerge or problems can’t be resolved as planned.

People management and Coaching

• Line manage members of the Giving team; regular one to ones, quarterly reviews and objective setting, challenging and working through issues, and bringing out the best in them.
• Coaching and empowering a young team; you will be their main support and ensuring that target and KPI’s are being met.
• Identifying training & development needs to improve the team skills and ultimately the customer service that we provide.

Collaboration with our growth and technology teams

• Working with our internal teams in assisting in the growth and development of customer service products and software, such as Omni-channel contact management systems, to increase our output to givers and to enhance their overall giving experience.
• Connecting the giving service to our product development, ensuring new features, fixes and updates are accurately tested by our service teams before being made live, and feedback from customers is captured and fed back appropriately.
• Involvement in communication campaigns, reviewing outgoing communications and changes to existing communications, and working alongside the Giving Performance manager to determine opportunities. 

Team operations and budgets

• Closely monitor the service team expenses, alongside the Giving Performance Manager, and manage approval of invoices and other financial administration, as required.
• Other duties – as directed by the Chief Generosity Officer.

It’s all about you…

We recognise that to be great at your role, there are certain characteristics that are important and others that enable a good fit within our existing team and culture.

• You will have a passion and commitment to empower a team to deliver excellent levels of customer service
• You have lead a team and line managed effectively before, serving and coaching your people to be the best that they can be
• You must have excellent verbal and written communication skills and be able to communicate clearly and effectively to internal and external customers and team members.
• You will need to be able to develop a rapport quickly with internal and external customers, adopting a friendly and confident approach with a wide range of customer types.
• You will be a practicing Christian and be able to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement.
• You will be also be able to demonstrate enthusiasm for the Christian purposes of Stewardship, particularly to encourage generous giving, and a readiness to support and contribute to our goals to grow the total given each year.
• You must enjoy working as part of a team and also recognise individual responsibility to contribute to the performance and success of the team overall.
• You are passionate about improving and developing new products from the very beginning, to testing and gathering feedback, to completion all whilst working within a dedicated team who have the same goal

Join us as our new Education Manager.  We are looking for a highly capable and inspiring leader with the focus and energy to lead the development of the Social Enterprise Schools programme in London, ensuring that we provide the right support so that all young people can access world-leading learning.

At the Social Enterprise Academy, we believe in the power of learning and development to transform people of all ages to be agents of change.

Created in partnership with the Scottish Government in 2007, Social Enterprise Schools enables every young person to step up and create the change they want to see in the world.

From providing free computer coding classes to tackle local unemployment, to writing and publishing a range of diverse storybooks, these young people are stepping up, taking action and demanding change.

Our pupil-led programme challenges young people to identify the environmental or social issue they want solved and establish a business to make that change happen. This accredited programme has already engaged over 55,000 young people around the world and has been shown to build individual confidence and wellbeing, develop life-long personal and entrepreneurial skills and nurture young people’s sense of justice.

Your role will be to project manage the roll out of the Social Enterprise Schools programme in London, coordinating activity in existing boroughs and developing opportunities in new boroughs, whilst maintaining the high quality and key success factors at the core of the programme.

You will be joining the Social Enterprise Academy at an exceptionally exciting time as we grow the programme in Scotland and replicate Social Enterprise Schools internationally.

We appreciate that the best person might not have all the criteria we have listed, so if you feel your experience and skills will help you to make a great contribution in this role and you have the right mind-set, we would welcome an application from you.

Job Purpose

• Lead the development and growth of the Social Enterprise Schools programme across London into a financially sustainable position by building on current activity and developing new markets
• Raise the profile and reputation of Social Enterprise Schools as a high impact activity that supports young people to become active, entrepreneurial citizens, raising their aspirations, skills and confidence
• To provide excellent customer service and project management of Social Enterprise Schools to ensure high quality delivery and that client service is maintained throughout
• Lead the Education Team in London, providing strategic direction and management, as well as supporting Associate Education Facilitators across London

Key Responsibilities

• Lead on the implementation of the vision, market development and sales strategy, exploring opportunities in existing and new markets to drive the growth of Social Enterprise Schools as a self-sustaining and income generating initiative
• Build on the reputation and raise the profile of the Social Enterprise Academy as a key organisation delivering an outstanding schools programme for young people, strengthening and further developing links with key stakeholders
• Lead on high quality proposals and tenders for new and existing partners, selling Social Enterprise Schools to suit partner needs in line with the core vision and purpose
• Forge strong relationships with the private sector and other strategic partners and investors to identify new and innovative funding opportunities to grow Social Enterprise Schools and support young people
• Provide line management for the Education Programme Coordinator and lead on the recruitment and growth of the London team as appropriate

For more information and a full set of criteria please download the recruitment pack from our website.

About Us

15billionebp is a charity based in East London dedicated to promoting social mobility and raising aspirations among children and young people.  We have over 30 years of experience in delivering high quality services and programmes to local authorities, schools, employers and young people.

The Opportunity

Hours:  37.5 hours a week

Employment start date:  ASAP

Location:  Hybrid working available. Our office is in South Quay, close to Canary Wharf, London E14

An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join the 15billionebp Management Information (MI) team as an MI Data Systems Manager. We are a small team with a strong reputation in all areas of data management, working with partners organisations to support the needs of young people through the intelligent use of data. We provide insightful and informative analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.

Key responsibilities of the role include:

• Supporting the Deputy Director and Senior Systems Manager to develop, implement and manage the MI service
• Monitoring of data integrity and quality within the database
• Preparing the submission of mandatory management information to the Department for Education within set deadlines and to national standards
• Providing a MI helpline to users of the system
• Interrogation of the database to conduct analysis and create reports
• Developing and delivering training in the use of the database
• Taking lead responsibility for the production, analysis and presentation of MI reports
• Maintaining a high level of understanding of all national requirements relating to the service
• Contributing to effective teamwork and information sharing

If you have the skills and desire to support young people through the use of data, please see our job description and person specification for more details.

If you wish to apply, please submit your CV and supporting statement.

Closing date for applications:  5.00pm, Thursday 12th August 2021

Interview arrangements

Interviews may take place using MS Teams or Zoom.

Interviews to take place: 18th – 20th August 2021

Unfortunately, due to the volume of applications we receive we are unable to contact unsuccessful applicants.

SHELTER OPERATIONS MANAGER

Salary:  dependant on experience

Hours:  40 hours per week over 5 days, including weekends and bank holidays on a rota basis

Worcestershire Animal Rescue Shelter in Malvern takes in abandoned, unwanted and mistreated animals in need of urgent care. Our aim is to re-home our animals as quickly and safely as possible to provide them with loving forever homes.  Annually, we rehome over 250 dogs and cats in addition to over 600 ex-battery hens.

The Shelter, in its own enclosed site and with beautiful views of the Malvern Hills, is managed by a Board of Trustees and run by dedicated staff and volunteers. We have kennels for up to twenty-six dogs, a cattery containing twelve pens and a cattery maternity unit accommodating up to 5 pregnant queens and their kittens, once born.

An exciting opportunity has arisen for an experienced manager, with a passion for animal welfare, to join our team.  The Shelter Operations Manager is responsible to the Trustees and reports directly to the Secretary.  The prime purpose of the role is to provide the necessary leadership to enable the Charity to fulfil its aims, objectives and policies as well as achieving its short term targets and assisting the Trustees to formulate longer term strategies. 

We are looking for an experienced individual who has a real affinity for the care of dogs and cats, has excellent management and leadership skills, has a passion for providing excellent levels of customer service with the ability to inspire others to carry out their daily duties to the highest of standards.  A full job description is available on request.

Skills and experience:

• Minimum 5 years management experience with a proven ability to lead and motivate a team;
• Strong communication skills both verbally and in writing;
• Excellent administrative and organisational skills with the ability to prioritise;
• Reliable and trustworthy with a flexible, self-motivated and positive approach towards work;
• Demonstrable experience to work as part of a team and under own initiative;
• Experience with dogs and cats in a working environment, ideally an animal rehoming charity;
• Ability to demonstrate empathy towards all animals in our care and when dealing with sensitive situations;
• Experience and knowledge of dog behaviour, assessment and training;
• An animal care qualification, NVQ level 2 or equivalent is desirable.

Ready to join us?

We are a friendly independent charity with a close-knit team of staff and volunteers. We think there is nothing better than the satisfaction of rehoming a previously unwanted animal to loving new owners. In addition, we offer:

• 28 days annual leave
• Workplace pension scheme
• Complimentary uniform
• Training and development opportunities
• Unlimited dog and cat cuddles every day!

To apply, please forward your CV and a covering letter highlighting your suitability for the post and stating your salary expectation.

NO AGENCIES PLEASE

Closing Date: Noon on Friday 13th August 2021