Crm training and development lead jobs

We’re looking for a Training Officer to help us develop and deliver high quality learning and professional development for people working with and for young people across the North West.

This is a great opportunity for someone who enjoys creating and delivering engaging training and supporting others to learn and grow.

Working with our Learning, Workforce Development & Equality Manager, you’ll help shape our learning offer and support a skilled, confident and connected youth sector workforce.

What you’ll be doing

• Design and deliver engaging training and workshops (online and in person)

• Build relationships with learners, partners and organisations

• Support learning events, networks and Communities of Practice

• Use feedback and evaluation to improve what we do

We’re looking for someone who has:

• experience of training, facilitation or learning and development

• confidence delivering engaging sessions to different audiences

• good communication and organisational skills

• an understanding of youth work or the issues affecting young people

• a commitment to equality, inclusion and safeguarding

More information in attached recruitment pack - closing date Monday 21 Sep 2026 @ 12 pm

Interviews will be held in person on Tuesday 29 September 2026.

Location: Remote; able to travel into London easily
Benefits: Flexible working, private healthcare, 35 days annual leave (in addition to bank holidays), £500 contribution towards work laptop
Reporting to: Director

About the Schools Consent Project

The Schools Consent Project is a UK-based charity dedicated to educating young people about sexual consent and healthy relationships. We deliver workshops in schools and educational settings led by trained volunteer lawyers. By introducing consent literacy at school, young people are more likely to make informed, ethical decisions and are less likely to experience or perpetrate sexual violence in later life.
Through this hire, we aim to scale access to high-quality consent education.

Role Summary

The Outreach Manager is responsible for driving the expansion of the Schools Consent Project’s reach, engagement, and impact across London and the South East. Acting as the organisation’s lead “sales” and business development professional, you will contribute to and manage our strong pipeline of partner schools and organisations, convert leads into confirmed bookings, and maximise long-term engagement.
You will own the end-to-end outreach and partnership journey: from prospecting and lead generation, through relationship development and negotiation, to repeat engagement and retention.
Key Responsibilities

Business Development & Lead Generation
 
•  Develop and execute a proactive outreach and growth strategy to increase workshop bookings.
•  Develop and maintain relationships with existing schools; ensure SCP’s workshop content remains responsive and reactive to the emerging concerns of young people when it comes to sex, consent and the online world.
•  Generate leads through cold outreach, referrals, events, and campaigns.
•  Contribute to and maintain a pipeline of new schools and educational settings.
•  Reinvigorate historic relationships with schools.

Account Management

•  Convert enquiries and prospects into confirmed programme partners.
•  Present the charity’s offer and impact to senior school leaders, safeguarding leads, and decision-makers.
•  Manage key accounts and ensure high levels of partner satisfaction and retention.
•  Promote additional workshops and programmes where appropriate (eg. teacher training; parent workshops).
•  Track booking trends eg. seasonal vs. reactive bookings; develop a communication strategy around each ‘type’ of school, involving timely booking reminders.

Pipeline, Targets & Performance

•  Manage outreach targets for bookings, partnerships, and regional coverage.
•  Monitor conversion rates, pipeline value, and performance metrics.
•  Produce regular forecasts and performance reports.
•  Use data and insight to refine sales strategies and improve outcomes.

Marketing & Promotion

•  Help develop compelling outreach materials and campaigns.
•  Deliver presentations, webinars, and pitches to prospective educational partners.
•  Represent the organisation at conferences, networks, and sector events.
•  Help gather case studies, testimonials, and impact data to support outreach and fundraising.

Delivery Coordination

•  Work closely with our Volunteer Manager and Operations Manager to match supply with demand.
•  Ensure smooth handover from booking to delivery.
•  Anticipate capacity constraints and manage partner expectations.

Team Leadership & Development

•  Contribute to the development of outreach systems, processes, and tools.
•  Share insights and learning across the organisation.
•  Oversee team members currently managing school outreach.

Person Specification

Essential Criteria

•  Proven experience in sales, business development, partnerships, or outreach roles.
•  Experience working with schools, education providers, or youth services.
•  Track record of meeting or exceeding targets.
•  Excellent communication skills.
•  Strong relationship management and account development experience.
•  Highly organised, with strong CRM and data management skills.
•  Ability to work autonomously and drive results.

Desirable Criteria

•  Experience working in the charity, education, or public sectors.
•  Knowledge of safeguarding and child protection frameworks.
•  Understanding of social impact measurement.

Values and Approach

We are looking for someone who:

•  Is committed to our mission and values.
•  Demonstrates empathy, professionalism, and integrity.
•  Works collaboratively and inclusively.
•  Is proactive, adaptable, and solution-focused.

Safeguarding and Equality

The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.
 
We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

We ask applicants to draft their applications without using AI (save for checking spelling or grammar), so that we can get a real sense of your suitability for the role.

The Role 

Thank you for the interest in this role – it is an exciting one. 

You would be joining us at an exciting point in our journey as we reach the midpoint of our ambitious five-year Evolve strategy, following the launch of our new identity as the Leadership Skills Foundation. Over the next two and a half years, we will continue working towards our goal of reaching 200,000 young people annually across through education and community leadership programmes, while cementing our position as the trusted voice for leadership skills development. 

This role will play a significant in making that happen via: 

• Identifying and securing new customers.

• Retaining and growing income from our current customers. 

• Building relationships that drive programme registrations. 

• Using data and insights to adapt approaches and drive efficiency. 

Looking ahead, with a new identity for the organisation and new programmes and partnerships emerging, this role requires a dynamic storyteller who can confidently identify the needs of our customers and clearly demonstrate the value our programmes can offer. 

You'll be a proactive and confident development professional, skilled at spotting opportunities and transforming these into tangible outcomes. You'll thrive on creating and delivering development and engagement plans that directly support our departmental income goals and customer service objectives. With a passion for building strong relationships, you'll bring excellent communication and presentation skills to every interaction. 

Previous experience in a business development, or sales role is essential as well as good knowledge of the education systems in the UK. Ideally you will be based within or near the West Midlands, South West or Wales due to potential travel requirements in these regions.

Please note: You must be eligible to work in the UK to apply for this vacancy. The Leadership Skills Foundation cannot offer visa sponsorship. 

Role summary: 

 Role purpose: 

Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 

• Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 

• Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

 Key responsibilities: 

 Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 

• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 

• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 

• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 

• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

 Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, Wales, community, international schools) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector, Segment and Region Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Proactively communicate and engage with customers to support their delivery of Leadership Skills Foundation programmes. 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Proactively use our Customer Relationship Management (CRM) system to maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data, systems, and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

• Use our CRM systems and workflow as a planning and prioritisation tools to anticipate risk and drive quality interactions and personal efficiency. 

 Collaborate across teams and support innovation 

• Work closely with key teams to plan and coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

 Skills, experience, and knowledge 

 Essential 

Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  

• An understanding of education systems in the UK. 

• An understanding of initiating prospect engagement, business development strategies and meeting sales targets. 

• Strong interpersonal and communication skills. 

• Experience of working on own initiative and being a self-starter. 

• Confidence in presenting externally to customers and partners. 

• Experience of working with CRM systems, sales forecasting tools, and Management Information systems. 

• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making. 

• Ability to present information concisely using Microsoft Office programmes. 

• An ability to network, influence and build relationships with key stakeholders andcustomers. 

• An ability to convert external relationships into long standing customers results. 

 Desired 

 Previous experience in a sales environment. 

• An understanding and passion for leadership skills development and the value it provides for young people and centres. 

• Excellent customer service skills. 

• An understanding of awarding bodies and their operating landscape. 

Compassion in World Farming International is a global movement transforming the future of food and farming. As Global Accounts Receivable Assistant, you’ll help ensure supporter income is recorded accurately and efficiently, supporting the financial data that enables our teams to keep driving change for animals, people and the planet.

Global Accounts Receivable Assistant

Role type: Permanent; Full-time or part-time hours considered, minimum 0.8 FTE

Location: Godalming HQ, UK, hybrid working pattern, 2 days in the office per week

Salary: £26,000 - £28,000 per annum (depending upon skills and experience)

About the role 

As our Global Accounts Receivable Assistant, you’ll be part of our Finance team, helping to maintain timely and accurate recording of supporter income across our global entities. This is a key role supporting the financial processes that underpin our fundraising activity and wider mission to end factory farming.

As our Global Accounts Receivable Assistant, you’ll be responsible for:

• Recording global donations accurately - Downloading and posting accounts receivable income received for all entity bank accounts, ensuring clear audit trails are maintained.
• Supporting accurate financial coding - Amending postings to reflect accurate campaign codes and responding to reconciliation queries around donation recording.
• Flagging issues and queries appropriately - Escalating refunds, disputes, discrepancies and inaccuracies to the right manager or senior colleague for review.
• Supporting improvements to procedures and systems - Helping to test system and procedural updates, query discrepancies in existing processes and provide constructive feedback where needed.
• Working collaboratively across teams - Building effective working relationships with colleagues across Finance, Marketing and Fundraising, and directing donation queries to the correct point of contact.

About you

To succeed as our Global Accounts Receivable Assistant, you’ll be organised, accurate and proactive, with a positive approach to routine administrative work and a genuine interest in supporting a purpose-led Finance function.

Skills and experience you’ll need to bring:

• Good IT skills, including Microsoft Office applications, internet use and confidence using basic Excel formulas.
• Strong attention to detail, with the ability to set high standards for your own work and maintain accurate records.
• Sound judgement and the confidence to make timely decisions at the appropriate level, including knowing when to escalate to a manager or Financial Controller.
• Good time management skills, with the ability to plan and organise your workload and manage busy periods effectively.
• A collaborative and respectful approach, recognising the perspectives and values of others and communicating positively with colleagues across the organisation.
• A proactive mindset, with a willingness to learn, support agreed processes and contribute to continuous improvement.
• Previous experience working with CRM and ERP Systems such as Salesforce and Netsuite

If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.

Why join us

This is more than just a finance role. It’s a chance to use your accuracy, organisation and attention to detail to support a global movement working to end factory farming and create a more compassionate future.

We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 

• 25 days annual leave + bank holidays 
• Health Cash Back Plan and 24/7 GP access 
• Employee Assistance Programme and MHFA support 
• Premium Calm App subscription 
• Electric car scheme available
• Defined contribution pension scheme 
• Enhanced discretionary sick pay 
• Hybrid working model (role and location dependent) 
• Free onsite parking and office next to mainline station 
• Cycle Benefit scheme and other savings options 
• Ongoing learning and development opportunities 

How to apply and key dates

If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. 

Please note that we may begin interviews on a rolling basis, so early applications are encouraged. 

Closing date: Thursday 17th September 2026

1st Stage (Teams) Interview: Anticipated planned dates Tuesday 22nd and Thursday 24th September 2026

2nd Stage (Face to Face at HQ) Interview, with task: Anticipated planned Tuesday 29th September 2026

“Join us in building a more compassionate future for animals, people, and the planet.”

As part of Stage 1 interviews, shortlisted candidates may receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.

About Compassion

Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.

Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page. 

To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.  

Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other. 

Join Clergy Support Trust's outstanding External Relations Team as External Engagement Officer (12-month maternity cover) and play a key role in fundraising, events, and digital comms. Use your creativity and organisational skills to support historic events, engage supporters, and make a real impact for clergy families.

About the Role
The External Engagement Officer provides vital administrative and operational support across fundraising, events, and communications. This is ideal for someone in their second role, looking to develop a broad range of skills in a supportive environment. Working in a small and dynamic team, the External Engagement Officer supports and leads on projects, with a focus on communications, fundraising, events, marketing, and press. 

About the candidate:

• Highly organised and technologically adept (especially with CRM systems like Salesforce)
• Motivated, with at least 1 year of experience in communications, fundraising, or event management
• Confident, resilient, and able to coordinate complex event logistics
• Strong written and verbal communication skills
• Team-oriented, adaptable, and committed to the wellbeing of the clergy community

Key Responsibilities

1. Fundraising and Data Support

• Manage contacts and maintain up-to-date CRM records
• Add weekly bank donations to Salesforce and reconcile monthly income
• Lead on thanking supporters (managing emails/cards)
• Assist with legacy giving administration
• Support prospect research for fundraising
• Liaise with Finance Team on income and gift processing

2. Events – Logistics and Administration

• Manage guest lists, RSVPs, and name badges using CRM
• Act as point of contact for event bookings and assist with seating plans
• Provide on-site support at events (registration, hospitality, donor care)
• Post-event coordination including post-event feedback 

3. Communications and Digital Engagement

• Monitor and manage team inboxes
• Assist with social media management including DMs, replying to comments, and content creation
• Oversee logistics of print advertising (bookings, invoicing, transfer of creative files)

4. General / Team Support

• Maintain inventory of fundraising/event materials
• Proactively update Salesforce with missing information
• Provide general admin support and contribute creative ideas

This is a fantastic opportunity for an individual looking for a broad-scope role to development their skills in comms, engagement, events and fundraising in a high-performing team.

The Mental Health Foundation is recruiting for a CRM Officer to support the CRM team in our London office.

Deadline: 9pm on Wednesday 2nd September 2026
Location: London
Salary: Starting salary £32,604 rising to £36,796, plus London weighting of £4,000
Hours: Full time (32 hours per week)
Contract type: This is a fixed term role for 12 months

This exciting role will support the CRM team with data processes in our Beacon CRM fundraising database, as we look to integrate and automate more of our systems and processes. High-quality data will enable us to develop stronger relationships with our supporters, retention and maximise lifetime value working in an agile way.

What does the role involve?

• Manage data processes, imports and exports of all fundraising data including direct debits, new donors, email signups etc. in accordance with agreed protocols and in agreement with CRM Manager.
• Ensure that the use of the Fundraising database and the capture of all data from supporters or prospects conforms to data protection guidelines including GDPR relating to supporter preferences and consent.
• Support training for colleagues using the CRM (Beacon) and help ensure all members are trained and kept up to date on new features and enhancements as they require to do their job effectively.
• Support the reconciliation of the bank statement with Beacon and ensure the Finance team know where to find information to enable accurate coding for management accounts.

Why is this position on a fixed term contract?

Having this CRM Officer role in post for a year will support the ongoing business as usual data processes, whilst increasing capacity in the team to support efforts to increase the amount of automation of processes and integration between systems. This will ultimately reduce our reliance on manual data processes, reducing the volume of day to day data transfer, which should lead to a reduction of required capacity with the CRM team beyond the term of this contract.

What skills, knowledge and experience are we looking for?

• Demonstrable relevant experience working in Fundraising, or a Charity database team role using Beacon CRM or any database similar, with experience of CRMs in general.
• Evidenced experience of managing high volumes of personal data using a large and complex supporter/CRM database.
• Evidenced ability to think analytically and deliver the most effective and accurate solutions for data capture, manipulation and reporting.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application below. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at 9pm on Wednesday 2nd September and we are unable to accept late applications. Interviews are planned for w/c 14th September.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We operate a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.

We look forward to hearing from you!

Summary 

Please note: For full details and how to apply please view the Recruitment with the link provided.

Individual giving

• Achieve a personal income target from small to mid-level donors including through our supporter scheme, campaigns and POS donations
• Take responsibility for HOME’s low to mid-level supporter programme, ensuring strong stewardship and donor retention, and consistent delivery of supporter scheme benefits, including a year-round programme of events – supported administratively by the Development Assistant
• Deliver consistent recruitment and upgrade activity for the programme, supported administratively by the Development Assistant and making use of automation
• Be responsible for delivering donation campaigns, including planning, writing copy and training the Customer Service Team (CST) in making the ask. Collaborate with the Marketing Team to promote campaigns on social media and by email
• Take ownership of HOME’s legacy scheme, including promotion and stewardship
•  Research potential donors and work with the wider team in delivering the strategy for recruiting them
• Work closely with the Development Assistant and the Marketing Team to oversee all supporter communications, including scheduling and writing content

Benefits: 25 days plus bank holidays, option to purchase additional leave, birthday day off, employee assistnance scheme, discounted theatre tickets when available, limted home working, flexible working requests, and more.

Accreditation Learning and Development Manager

Salary: £44,821 per annum

Hours: 37.5 hours per week

Contract: Permanent

Location: Home based, with extensive UK travel and international travel to support Green Flag Award International expansion

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

About the role

We are looking for an experienced and highly organised Accreditation Learning and Development Manager to lead the design, delivery and development of training across our accreditation programmes, including the Green Flag Award, Green Flag Community Award, Green Heritage Site Accreditation and Coastal Awards.

In this key role, you will manage training for more than 1,000 volunteer judges and assessors, ensuring consistent standards are maintained across UK and international schemes. You will oversee the Green Flag Award Academy, support the development of sector skills, update guidance and training resources, and work closely with managing organisations, partners and suppliers to deliver effective learning interventions.

You will be responsible for recruiting, inducting and supporting judges and assessors, monitoring judging standards and judges’ reports, managing training through an online portal, and supporting the implementation and monitoring of international sub-contracts. The role includes managing the Skills Development Co-ordinator and working with trainers, sub-contract holders and stakeholders to ensure high-quality training delivery.

About you

You will bring strong experience in training strategy, needs analysis, delivery and monitoring and evaluation. You will be confident developing learning materials, managing relationships with a wide range of internal and external stakeholders, and working with partners, suppliers and accreditation bodies. Excellent communication, organisation and customer relationship skills are essential, alongside the ability to manage budgets and resolve sensitive issues with tact and diplomacy.

This is an exciting opportunity for someone with a genuine commitment to the principles and goals of Keep Britain Tidy, who is passionate about the environment and keen to make a positive difference to green and coastal spaces in the UK and internationally.

Benefits

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. You can view our range of benefits on our website.

Diversity & Inclusion

We are committed to building a diverse workforce and welcome applicants from all backgrounds including those from underrepresented groups.

If you need any reasonable adjustments throughout the recruitment process, please let us know.

How to Apply

If this sounds like the perfect role for you and you’d like to help us make a difference, we’d love to hear from you.  Please review a copy of the full job description and ensure you meet the essential criteria before applying. 

After reading the application information, if you would love to work with us please continue to apply.

As part of the application process you will need to answer 3 sift questions relating to your relevant experience and submit your tailored CV which highlights how you meet the essential criteria of the role.  We also ask that you complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00 Tuesday 8th September 2026. Please note we reserve the right to close this vacancy early, so recommend that you submit your application at the earliest opportunity.

Interviews will be held in person w/c 21st September 2026.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

No agencies please.

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement, embracing the insight and knowledge of 'Experts by Experience' alongside evidence-based approaches. As our Grants, Contracts and Commissioning Lead, you'll grow our income from two connected routes: grants from charitable trusts and foundations, and statutory and commissioned income secured through contracts, tenders and procurement. You'll be expected to at least sustain our current grants and contracts turnover, with real ambition to grow it by a further 10-20%.

This newly created role owns the full grants and contracts cycle — identifying opportunities, managing the pipeline, project-managing complex bids and writing tailored, persuasive applications. You'll be well supported: subject matter experts across the organisation will provide technical content for bids, budgets are prepared alongside finance, and our CEO and directors front the most senior funder relationships.

What you'll be doing

• Delivering a pipeline of high-quality grant and statutory/commissioned bids to meet agreed income targets, prioritising by value, likelihood and strategic fit
• Researching and identifying trust and foundation funding opportunities, and writing compelling, tailored proposals drawing on our impact data and stories
• Developing income from government, health and other commissioning bodies, including preparing and submitting tenders and procurement responses such as ITTs and PQQs
• Monitoring funding trends and emerging opportunities, including the developing commissioning landscape under the statutory gambling levy
• Building and maintaining positive relationships with funders, and developing stewardship plans to maximise engagement and retention
• Project-managing complex, multi-stage bids: planning timelines, coordinating stakeholders and turning colleagues' technical input into funder-ready copy
• Maintaining accurate pipeline and reporting records, and tracking progress against income targets
• Contributing to annual planning, budgeting and our wider income-generation strategy

What we're looking for

We're interested in hearing from candidates who have:

• A proven track record of securing significant and/or multi-year income from trusts, foundations or statutory funders
• Exceptional bid-writing skills: clear, persuasive, carefully edited proposals tailored to different funder audiences
• Experience project-managing complex bids, coordinating stakeholders and gathering technical content through multi-stage application processes
• An understanding of statutory funding and commissioning processes, including tendering and procurement routes such as ITTs and PQQs
• Excellent relationship management with funders or external stakeholders
• Strong numeracy and experience preparing budgets for funders
• Excellent organisational skills, with the ability to manage multiple deadlines and priorities
• Knowledge of the gambling harms, addiction, health or social welfare sectors would be advantageous, as would experience working in a small or growing charity, familiarity with CRM and fundraising databases, and experience contributing to a wider income-generation strategy.

Why join us?

You'll be joining a growing, ambitious charity making a real difference to people's lives. This is a rare chance to shape a brand-new role, own the full grants and contracts cycle from the ground up, and directly grow the income that funds our support for people affected by gambling harm.

FitzRoy is looking for a proactive and driven Oliver McGowan Programme & Training Coordination Manager to develop, coordinate and grow our external Oliver McGowan Mandatory Training offer.

Using your excellent relationship-building skills, you will develop partnerships with commissioners and other organisations and identify strategies to help more customers access our training. You'll build strong relationships with new and existing customers, ensuring they receive an excellent experience from initial enquiry through to training delivery.

This is an exciting opportunity to shape a newly created role, identify new opportunities, improve the way we work and lead our Training Support Team in coordinating all of FitzRoy's training, while helping us reach more organisations and increase the impact of our Oliver McGowan programme.

Please note this is a remote role with occasional travel to Petersfield and other locations in the UK, so a Full Driving Licence and access to a vehicle is essential. 

Unfortunately we are unable to offer sponsorship for this role. 

This role is being offered on a Full Time basis or 30 hours per week (across 4 days) on a 12 month fixed term contract.

What you'll do

• Lead our dedicated Training Support Team, ensuring the smooth coordination of all internal and external training across FitzRoy - Not just our Oliver McGowan programme.
• Work closely with our inspirational Lived Experience Trainers and Administration team to support the successful delivery of the Oliver McGowan programme and our internal training courses in a timely and efficient way.
• Develop new business opportunities and build lasting relationships with commissioners, customers and partner organisations.
• Deliver an excellent customer experience from initial enquiry through to course completion.
• Monitor performance, income, customer feedback and quality standards to support continuous improvement.
• Ensure compliance with Oliver McGowan licensing requirements and contractual obligations.

About you

You’ll have

• Experience of building strong relationships with customers, commissioners or partner organisations.
• Passion for delivering an outstanding customer experience.
• Excellent communication skills, which can flex for the different needs of our team and customers
• Confident leadership skills, to support a small team, helping people to do their best work.
• Great IT skills to use Microsoft Office, our LMS and other digital systems to monitor performance and keep things running smoothly.
• Information analysis skills, to solve problems and identify opportunities for improvement and growth
• FitzRoy aligned values, committed to improving the lives of autistic people and people with a learning disability.
• Experience of working within the health and social care sector and the Oliver McGowan Training Programme.
• Transferable experience in programme or training coordination and scheduling

Why join us?

You'll be joining a well-established, high-performing Learning & Development team with an excellent reputation for high-quality training. Our trainers and Training Support Team receive fantastic feedback from colleagues and external customers, and you'll have the opportunity to build on that success by shaping a newly created role and grow our external Oliver McGowan training offer.

About Us

FitzRoy is a national charity, set up 60 years ago by brave parents as a pioneering alternative to institutional care. Their values remain the values of FitzRoy today – we see the person, we are brave and we are creative – and they thread through everything we do.

We support hundreds of people with a range of needs. You could be supporting someone with learning disabilities, autism, acquired brain injuries or mental health support needs. Many of the people we support also have physical impairments or other health issues. Working for us will give you an opportunity to learn, to grow and to transform lives. Join us today.

Benefits

• 25 days holiday rising with service
• Staff recognition scheme
• Leadership development programme
• Healthcare cashback plan and employee assistance programme
• Team bonus scheme (service based roles)
• Pension and life assurance

This is a growth-focused role for someone who enjoys creating systems, solving problems and using data to drive results. You'll own the fundraising CRM (Access ThankQ), leading the development of supporter journeys, marketing automation, data insight and digital processes that help us attract, retain and engage supporters more effectively.

Working across Fundraising and MarComms, you'll help create a culture where data, technology and supporter insight underpin everything we do.

Key Responsibilities

Build and Scale Our CRM & Supporter Experience

• Own and develop the fundraising CRM strategy and roadmap.
• Design and implement automated supporter journeys and segmented communications.
• Use data and insight to improve supporter acquisition, engagement and retention.
• Identify opportunities to streamline processes and improve the supporter experience.

Drive Digital Growth

• Deliver targeted CRM and email marketing activity.
• Develop reports and dashboards that provide actionable insight.
• Ensure fundraising data is accurate, accessible and used effectively across the team.
• Optimise digital giving platforms and supporter touchpoints.

Enable the Department

• Train and support colleagues to make better use of CRM, automation and data.
• Champion self-service, digital adoption and continuous improvement.
• Lead relationships with key suppliers including Access, Dotdigital and Woods Valldata.

Governance and Operations

• Act as the fundraising team's lead for GDPR and data protection.
• Ensure compliant management of supporter data and fundraising operations.
• Oversee efficient processes for donations, Gift Aid and supporter fulfilment.

Person Specification

Essential

• Strong experience of CRM strategy, marketing automation and supporter/customer journeys.
• Excellent understanding of data, segmentation and performance reporting.
• Experience managing CRM systems and digital platforms.
• Strong stakeholder management and influencing skills.
• Commercially minded, proactive and comfortable working in a fast-paced environment.
• Understanding of GDPR and data governance.

Desirable

• Experience of Access ThankQ.
• Experience in fundraising, membership or supporter-led organisations.
• Experience optimising online donation and payment platforms.

• More efficient fundraising operations and supporter processes.

This role is ideal for someone who wants to take ownership, build capability, and use technology, data and creativity to help grow one of the UK's most iconic charities.

This is a fixed term contract for 18 months

Candidates may use AI-assisted tools when preparing their application. However, applications should accurately represent the candidate's own experience, qualifications, and abilities. We encourage applicants to ensure their responses are authentic and written in their own words.

Supporting the Senior Analysis Officers, the Data Reporting & Analysis Officer role helps us to provide and maintain comprehensive reporting and analytics for the Income Generation team at Battersea.

Additionally, as Battersea continues the process of migrating to a new CRM (Salesforce), this role will be crucial for helping us support the fundraisers’ reporting needs during the first few months after Go-Live.

By joining our team, the successful candidate will play a key part in enhancing our data capabilities and supporting our mission to be there for every dog and cat.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 7th September 2026, 11.59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): Candidates who pass the initial shortlist will be invited to perform a skills test (w/c 14th September 2026). First round interviews will be held w/c 27th September 2026

For more information about the role, please download our Recruitment pack.

Cambridge Muslim College is an independent institution of higher education and a registered charity, rooted in the Islamic tradition and advancing knowledge, scholarship and public understanding.

Through its teaching, research and public programmes, the College is committed to developing a new generation of Muslim leaders who are deeply grounded in their tradition and able to engage confidently with contemporary Britain.

Through a focused portfolio of programmes spanning Islamic Studies, contextual leadership and Classical Arabic, alongside research across theology, philosophy, ethics, education and social institutions, Cambridge Muslim College brings traditional scholarship into dialogue with the modern world. Operating on a deliberately small, high-quality scale, the College has around 100 students, many of whom are supported through scholarships funded by a committed donor community. With income primarily philanthropic, fundraising is central to the College’s ability to invest in its teaching, research and public programmes.

Cambridge Muslim College is now focused on strengthening its long-term fundraising strategy and sustainability. The College has an established and diverse fundraising programme encompassing major donors, regular giving, campaigns and corporate partnerships, with significant opportunities to deepen existing donor relationships and develop new sources of support. This includes growing major giving beyond the annual Ramadan period, further developing the College’s Friends and Patrons programme, and building new corporate and international partnerships.

The Development Manager (Fundraising & Engagement) will play a pivotal role in this next phase, combining hands-on income generation with strategic leadership of fundraising and engagement. Working closely with the Registrar, senior leadership and Trustees, you will shape and deliver a more structured and sustainable approach to philanthropy while leading a small Development team encompassing fundraising operations and communications. This is a broad, relationship-led role with significant scope to strengthen systems, develop new opportunities and build long-term relationships with the donors and communities who support the College.

As Development Manager (Fundraising & Engagement), you will:

• Develop and deliver the College’s fundraising and donor engagement strategy
• Build and manage strong relationships with major donors and prospects
• Identify, cultivate and secure new funding opportunities across a diverse funding base
• Lead fundraising campaigns and develop compelling cases for support
• Develop major donor fundraising, including new business and opportunities to grow support beyond Ramadan
• Strengthen regular giving and donor engagement through the College’s Friends and Patrons programme
• Develop corporate partnerships and explore opportunities to grow international giving
• Strengthen fundraising systems, pipeline management, stewardship and reporting
• Oversee communications and digital engagement, ensuring activity supports fundraising and engagement objectives
• Line manage and support the Development Coordinator and Communications Coordinator

Essential skills and experience:

• Multi-income stream fundraising experience, which must include major donors plus either corporate fundraising or regular giving/membership schemes
• A track record of securing significant five-figure or six-figure gifts from high-net-worth individuals
• Strong relationship-building and networking skills, with credibility engaging donors, partners and senior stakeholders
• Experience developing compelling cases for support and effective stewardship strategies
• Demonstrable experience of engaging with Muslim communities and an understanding of faith-based giving practices, including Zakat and Sadaqah
• The ability to build trusted relationships with donors and stakeholders within Muslim communities
• Strong verbal and written communication skills
• Experience overseeing public-facing communications and digital channels
• The ability to provide effective leadership and direction to a small team
• Willingness and ability to undertake occasional international travel

Desirable:

• Corporate or alumni fundraising experience
• Experience of fundraising campaigns and appeals

Employee benefits include:

• 5% employer pension contribution
• 28 days’ annual leave, in addition to bank holidays, plus 2 additional days for each Eid
• Free home-cooked lunches during term time

This role leads two of the most consequential shifts in our 2026–2028 strategy. First, our move from a narrative-based to an evidence-based organisation: designing our impact measurement framework, leading the rollout and adoption of the Impact Hub (our custom CRM and data platform), and embedding data-driven decision-making across every team. Second, the community around our programmes: the trusted community and education referral partnerships that bring young people to us, and the structured alumni community that keeps them connected, supported and contributing after they complete our programmes.

WHAT YOU OWN

• Impact framework : the organisation's impact measurement framework, metrics and indicators.

• The Impact Hub (CRM) : the platform, its roadmap, adoption and supplier relationship.

• Data governance : data quality standards, validation protocols and UK GDPR compliance.

• Evaluation methodology : how programmes and services are evaluated, including external evaluation partnerships.

• Referral partnerships : the community and education referral partnership model and its members.

• Alumni strategy : the alumni engagement model, tiered support structure and Advisory Council.

• Organisational reporting : impact reporting to the board, funders and the public.

KEY RESPONSIBILITIES

1. Impact Measurement & Evidence ~ Develop and own the organisation's impact measurement framework, defining metrics and indicators that reflect outcomes and effectiveness rather than interest or activity alone.

2. Organisational Insight & Foresight ~ Act as the organisation's insight lead: translate quantitative and qualitative data into organisational insight that shapes strategy, programme design and resource allocation.

3. The Impact Hub ~ Lead the delivery, rollout and adoption of the Impact Hub, including migration from Upshot, in line with the phased plan in the Data & Digital strategy : and own its roadmap as the organisation's insight platform thereafter.

4. Stakeholder Engagement Framework (Governance) ~ Act as guardian of the unified stakeholder engagement framework, defining the standards, data capture requirements and reporting consistency that all teams apply across our five stakeholder groups.

5. Community & Education Partnerships (Referral Pipeline) ~ Design and deliver the structured referral partnership model set out in the Talent & Engagement strategy, piloting quarterly cohorts of university, faith-group and community-organisation partners with clear MOUs, shared objectives and referral tracking through the Impact Hub.

6. Alumni Community & Engagement ~ Design and deliver a structured 12-month alumni engagement calendar with audience-segmented communications, supported by Impact Hub data.

7. Reporting & Funder Evidence ~ Produce evidence-based impact reporting for the board, funders, partners and public communications, supporting grant bids, corporate stewardship and the annual report.

8. Team Leadership ~ Line-manage the Data Administrator, Progression coaches and any future team members, providing guidance, training and performance oversight.

9. Organisational Leadership ~ Contribute to organisational strategy, annual planning and budgeting as a member of the Senior Leadership Team.

Read the full Job Description attached to see the full Key repsonsibilites, Person specification and 12 month success metrics.