Customer Care Manager Jobs in Manchester, Greater Manchester
The Ripple Pond is a charity that supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans. Many of these individuals and family members are hard to reach and often isolated.
Your role will be to ensure that more and more of the military community, professionals and other interested parties know who we are and how to access our support.
You will also help to organise our exciting programme of online talks and activities for our Members (service-users) to help ensure they are well-informed, involved and feel part of a supportive community. Making sure that Members are always involved in generating ideas and production.
We are looking for someone who is dynamic and determined, but you also need to be invested in our mission as a charity and care about people.
This role is about;
• working with a wide range of groups and individuals to help raise awareness of the charity and to create opportunities to identify new Members (service users);
• being responsible for networking, identifying, and establishing partnerships with key individuals and organisations and nurturing existing relationships;
• developing and rolling out strategies to engage with hard-to-reach and isolated military carers and families;
• coordinating a range of activities (mainly online) to deliver information to Members, potential Members, referrers, and other stakeholders. These will include online talks from staff, Members and other “subject matter experts”; and
• helping to ensure the charity continues to understand the developing needs of its Members.
Although the role is home-based, you will not be working in isolation; you will be supported by the managers and workforce.
All our staff are home-based, and we maintain a strong caring culture of teamwork, mutual support and promoting wellbeing at work.
You may be exposed to traumatic narratives from our Membership, for many this is a reality in their lives. We do provide an extensive framework of clinical and managerial support but you do need to be an emotionally and psychologically resilient individual.
The selection process:
• Applications close: Sunday 19th May 2024
• Long-listing:
• Selection Task sent to Long-Listed candidates: Wednesday 22nd May
• Deadline for return of Selection Task: Sunday 29th May
• Short-Listing
• Online Interviews (via MS Teams): Friday 7th June
As you can see above, if you are shortlisted, you will be sent a selection task.
This task will involve you preparing a plan to engage with a hard-to-reach sector of the UK Military Communities. The identity of this community will be provided with the tasking briefing.
The Intention of engaging with this community will be to:
• Raise awareness of The Ripple Pond and its services with this community.
• Increase our understanding of this community’s needs.
• Increase the charity's Membership (service users) from this community.
We wish you luck in your application
The process:
• Applications close: Sunday 19th May 2024
• Long-listing:
• Selection Task sent to Long-Listed candidates: Wednesday 22nd May
• Deadline for return of Selection Task: Sunday 29th May
• Short-Listing
• Online Interviews (via MS Teams): Friday 7th June
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans
Urban Saints are looking for a Resources Coordinator to join the team as maternity cover. This is a key role that will oversee Urban Saints' online digital resources platform (Energize). The platform has a growing customer base, and with increasing opportunities to equip youth workers in reaching young people who are not stuck into church, this role is an essential one to ensure our subscribers are well-resourced to reach the young people they encounter.
A successful candidate will be able to use their writing & editing skills to curate and improve digital content on our Energize platform, as well as being able to use their excellent customer-service skills to ensure that our subscribers' needs are met.
When joining Urban Saints, you’ll enjoy benefits including:
- 25 days holiday (pro-rata) plus eight days bank holidays (pro-rata).
- Pension scheme: we contribute 6% to the Urban Saints pension scheme.
- Life assurance: you will receive life assurance cover to the value of four times your annual pensionable salary.
- Homeworking allowance.
- Eight Volunteering days (pro-rata): you will have an opportunity to volunteer for one of our events or a similar charity of choice.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Phoenix Futures have an exciting Remote opportunity for someone to join the Business Development team and help shape the future of specialist treatment for people recovering from addiction.
We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity
The Role
This is a work from home post and can be based remotely anywhere within the UK. There will be the need to travel to meetings in London occasionally and travel to our services across England and Scotland on an ad hoc basis.
As the newly appointed Business Development Finance Partner, you will work closely with the Head of Business Development and Director in identifying and evaluating new opportunities as well as working across the Organisation to support ongoing contract management and financial business management activities.
You will support our operational leadership across the UK to evaluate, monitor and review the financial aspects of new business opportunities, leading on financial elements of tenders and grants as well as contract management and risk appraisal processes.
The position provides an ideal opportunity for individuals with a strong finance background (qualified or part-qualified accountants) to develop and enhance their careers through transitioning into a business management role.
You will be part of a passionate and skilled Business Development team, supporting the vital work delivered by Phoenix Futures across the UK.
About You
To join us as Business Development Finance Partner, you will need:
- Proficiency in the use of Microsoft Excel
- Excellent literacy and report writing skills
- Experience of budgeting for tendering / contracting for services
- Excellent communication skills and ability to interpret and explain budgets and pricing to operational staff
- Qualified in or working towards a professional accounting qualification
- Empathy with the mission and values of Phoenix Futures
Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.
So, if you’re seeking your next challenge as a Business Development Finance Partner, please get in touch or apply today.
Your Rewards
- Salary of £34,400 pro-rata (FTE £43,500) working 30hrs across the week with flexibility that allows you to balance home and work
- Up to 8½% performance related pay annually
- 25 days’ annual leave pro-rata, plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
The Team
The Business Development team are responsible for leading on new and emerging opportunities to support people with substance misuse issues – securing opportunities to deliver residential rehabilitation, community, housing and prisons services.
About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. Find out more on our website.
Interview Process
We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short digital interview via Microsoft Teams in June.
Successful candidates will be selected for a face-to-face interview, for which there will be a psychometric assessment and aptitude test to complete, in the form of a systems task. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.
The client requests no contact from agencies or media sales.
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 26 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in Stalybridge.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £21,543 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: Blandford House, Stalybridge
Contract Type: Part Time
Salary: £21,543 per annum
Hours: 26 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213 466
Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.
They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first.
Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate.
About the Role and Person
- 17.5 hours per week
- Permanent
Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:
As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.
What you’ll bring:
- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours).
- Must have access to your own transport for business use (and appropriate license).
This position is subject to a DBS check.
Location
The successful candidate will be required to live within a commutable distance to their scheme in Accrington.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £14,500 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.
Location: St Andrews Court, Accrington
Contract Type: Part Time
Salary: £14,500 per annum (FTE £29,000 per annum)
Hours: 17.5 hours per week
You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.
REF-213 465
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Caseworker
Forces Employment Charity is seeking an experienced and highly motivated Caseworker to join our team working on the CFO (Co-financing Organisation) programme in partnership with the probation service. In this role, you will provide specialist support to veterans within the criminal justice system, focused on early intervention, support and diversion to prevent re-offending. You will work closely with probation staff, partner organisations and lead providers to identify, engage and deliver emotional and practical support to veteran clients.
This is a Full-time 35 hours per week, home based role with regular attendance at Lewisham and Croydon Activity Hubs and frequent travel throughout the UK. This role has a salary £29,000 pa.
This will be a fixed term contract till 31 July 2024.
Role Overview:
For the CFO programme, Forces Employment Charity is working in partnership with probation service staff and other partner organisations to provide specialist support for veterans in the justice system.This support is focused on early intervention, support and diversion at point of contact with justice system in order to prevent re-offending.
The successful applicant will be providing activities and support to clients within a formal contractual framework working to challenging targets.The role holder will need a strong beneficiary focus and the ability to rapidly form relationships with partners and local agencies.
Key Responsibilities:
- Work with partners to identify and engage veterans with the CFO Programme.
- Undertake needs assessments with each veteran and jointly develop their support plan.
- Work as part of a team, together with Probation Service Staff and Lead Provider staff, was well as partner organisations providing specialist support.
- Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for each individual as required.
- Work with the veteran to secure employment.
- Optimise the delivery of activities which are separately billed as part of CFO Programme.
- Ensure that all activity is recorded on the MOJ CATs system, or other system as required by the contract.
- Deliver any further activities reasonably required by the Op Nova National Manager or CFO Contract Manager, the Nova National Manager and the Forces Employment Charity.
Essential Competencies:
- Understanding, empathy and knowledge of ex-forces personnel and the challenges they may face.
- Highly motivated and independent, capable of working remotely from their line manager.
- Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the criminal justice system.
- Commitment to working with each veteran without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
- Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with change their lives.
- Experience of working with others as part of a multi-disciplinary team.
- Excellent communication, organisation and IT/CRM skills.
- Excellent team players who will contribute to a diverse and dedicated team.
- Driving licence and use of own car.
Security Clearance
The successful candidate will be required to undergo a Disclosure and Barring Service (Enhanced) check and Non-Police Personnel Vetting (NPPV) Level 2 security clearance.
If you are passionate about supporting veterans, resilient, and an exceptional team player, please apply with your CV and cover letter by midnight at 12:00 AM by 10th May 2024.
Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.
About Pancreatic Cancer Action:
Pancreatic Cancer Action (PCA) was founded in 2010 by a rare survivor of the disease. We are a small, creative and passionate team committed to improving early diagnosis and saving lives. In August 2020, Pancreatic Cancer Action merged with Pancreatic Cancer Scotland making our team stronger than ever.
Pancreatic cancer has only a 7% survival rate and this figure has not improved significantly for over 50 years. Despite it being the 5th biggest cancer killer in the UK, pancreatic cancer receives only 3% of overall research funding.
With a strong focus on early diagnosis, it is Pancreatic Cancer Action’s aim to improve survival rates through raising awareness, medical education, improved patient information and by funding research specifically into the early diagnosis of pancreatic cancer. Simply put, we want more people diagnosed in time for surgery, currently the only potential for a cure.
Main responsibilities:
- Develop and grow the annual programme of fundraising events such as the London Marathon and Great North Run.
- Grow and steward a pipeline of new and existing community and events audiences and fundraising opportunities with a particular focus on England. Ensuring to always maintain the highest quality supporter journey.
- Manage the delivery of the virtual challenge events. Add insight and support the annual Pancreatic Awareness Month Campaign and help to further develop Pyjama’s for Pan Can to new audiences.
- As a senior member of the Income Generation Team you will contribute to robust financial planning, management and reporting of income and expenditure in your own areas of expertise.
- Responsible for the delivery and recruitment into PCA’s Challenge Events programme making sure participants receive exceptional supporter care.
- Develop compelling and engaging third party fundraising materials to inspire supporters to reach their maximum fundraising targets.
- Contribute to the development of automated and integrated supporter journey and engagement plans with the support of the Head of Income Generation to ensure a consistent and efficient supporter experience.
- Seek out engagement opportunities to support donor acquisition and retention utilising new and existing channels and platforms.
- You will be an excellent relationship manager who can maintain accurate records on our CRM system (Salesforce) to ensure that we develop, engage and update our supporters.
- Work closely with colleagues in Marketing and Communications, to create engaging products and community and event campaigns. Updating the fundraising section of the PCA website and other third party platforms with compelling content and seamless user journeys.
- Be competent at data inputting, IT literate and very organised. Empathy and excellent communication skills are vital in this role and the candidate must be able to collaborate and work well as part of a team.
- Attending when necessary, external events, conferences and exhibitions across the UK and being the face of Pancreatic Cancer Action, acknowledging that some of these may involve overnight stays and weekends.
Income and targets
- Help to grow Pancreatic Cancer Action’s income from community and challenge event fundraisers.
- Develop ongoing stewardship journey for Community/DIY Fundraisers and increase average gift though exceptional supporter care.
- Achieve Financial and non-financial targets and KPI’s from corporate and community fundraising as agreed with the Head of Income Generation.
- Monitor and control allocated fundraising budgets and regularly update the Head of Income Generation.
- Prepare and monitor reporting for all online fundraising platforms to fit with our accounting systems reporting this to the Head of Income Generation monthly.
- Contribute to Pancreatic Cancer Action’s fundraising strategy.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Post: Project Administrator
Hours: 37 per week
Salary: £23,048.56 - £269,963.55 (annual increments subject to successful appraisals)
Place of Work: Bolton, Greater Manchester
Reports to: Business Support Service Manager
Overall purpose:
- To provide comprehensive administrative support to individual BACKUP schemes and offices.
- To provide accurate information in relation to scheme and service user accounts.
- To provide accurate and up-to-date information and updates to young people making applications for accommodation and support from the charity
- To support facilities/buildings management including Health and Safety
- To operate in line with and uphold all BACKUP policies and procedures.
Key Responsibilities:
-
Provide secretarial and administrative service to the organisation
-
Provide financial support
-
Provide office and reception services
-
Maintain information systems
-
Be flexible
-
Policies & Legislation
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As an Employment Coach with our Employcare Project you will be supporting unpaid carers living in Manchester; providing support and coaching in order for them to re-enter paid employment or voluntary roles. The successful candidates will manage a small caseload of carers and provide them with 1:1 support, helping them overcome barriers to employment and training. You will be responsible for supporting them through every stage of their journey, enabling participants to address their barriers and realise their aspirations.
This role is subject to a Basic DBS check.
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
We are recruiting for 1.5 full-time equivalent roles, but are open to a mixture of parttime hours, so please put in your application how many hours you are interested in.
In your application, please outline how you meet the ‘Essential Criteria’ for this role. This is outlined in the ‘Person Specification’. If you don’t meet all the criteria, don’t worry, we still welcome your application and you can always get in touch with us for a formal chat if you have any questions.‘Desirable criteria’ are things that would help you in this role but are not essential. If you don’t meet these criteria, please still apply. You can use examples from your personal life as well as your professional experiences when completing the application.
Applications for this role close at 5pm on Tuesday 28th May, with interviews scheduled for the W/C 10th June. We may close this vacancy early if successful candidates are appointed, so please apply as soon as possible.
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
Legacy & In Memoriam Marketing Executive
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
You’ll be responsible for managing the legacy and in memoriam (in mem) marketing programme, including annual budget proposals and analysis. You’ll promote legacy and in mem giving to both internal and external audiences, using a variety of techniques and media, including direct mail, telemarketing, digital, national events and internal cross-team working
Reporting into the Legacy Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
Having previously worked within a direct marketing team within the charity sector, you’ll have experience project managing campaigns with external agencies and internal stakeholders utilising a variety of fundraising channels such as digital, email, social media, direct mail, and telemarketing.
You’ll also have gained experience using Dynamics 365, Raisers Edge or a similar database.
About The Role
- Lead on the planning and implementation of legacy and in mem fundraising portfolio, managing marketing campaigns from initial brief through to post campaign analysis.
- Develop and maintain sustainable relationships with in mem supporters and legacy prospects in local communities, with the support of community fundraising managers and local volunteers – keeping these supporters at the heart of your work to to maintain and increase their support through excellent stewardship.
- Prepare and administer correspondence and relevant paperwork and ensure maintenance for full and accurate database (D365/First Class) records, analysing financial and non-financial data to monitor and improve engagement and customer service performance.
- Proactively keep abreast of competitor activities, new initiatives and sector trends.
- Effectively plan and execute legacy events around the country, with the aim of motivating supporters to consider leaving a gift in their Will.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Community Engagement Officer
£30,000 - £34,000 (dependent on relevant skills and experience) plus generous benefits
Location: Home-based, with occasional travel to Football Foundation offices and other sites
We are the Football Foundation - the Premier League, the FA and government’s charity that delivers outstanding grassroots facilities, more and better places to play, transforming lives and communities where it is needed most.
To help us with this important mission, we’re looking for a Community Engagement Officer to join the team and play a key role in ensuring we achieve our objectives of engaging with and increasing physical activity levels amongst the four key priority groups facing the greatest inequalities: low socio-economic groups, women and girls, disabled people and people with long term health conditions, and culturally diverse communities.
This is an exciting time to be joining the Football Foundation and this is a great opportunity to use your knowledge and experience of place-based working and community engagement to make a real difference through community sports.
About the Football Foundation
Over the last 22 years, the Foundation has awarded more than 23,000 grants to deliver outstanding grassroots facilities across England worth more than £877 million. This year, the Foundation will be investing more money than ever into facilities across England and is committed to improving the experience of playing football for everyone.
The Foundation’s goal is to unlock the power of pitches ensuring everyone has a great place to play regardless of gender, race, disability or place
The role
As Community Engagement Officer you will play a key role in ensuring the Foundation achieves its objectives of engaging with and increasing physical activity levels amongst the four key priority groups facing the greatest inequalities: low socio-economic groups, women and girls, disabled people and people with long term health conditions, and culturally diverse communities. This will predominantly be achieved through the critical support you will provide to our ambitious PlayZones Programme, as we continue to roll the programme out across priority areas of the Country.
We have an ambition to deliver in excess of 200 PlayZone facilities by 2025. To realise this ambition, we’re going to focus on investing in safe, inclusive, and accessible facilities in communities with the greatest need. We will tackle inequalities in physical activity levels and create inclusive opportunities for our priority groups to become active through recreational formats of football and other sports and activities.
With a great deal to do, the role will be pivotal in working with local groups to support them through the application process, and to ensure high quality projects are being developed based on local community need.
The role sits within the Football Foundation’s Delivery Team, the team responsible for strategic identification and capital project delivery, reporting to the Community Engagement Lead and with responsibility for a portfolio of PlayZone programme areas within one of the Delivery Team geographical regions.
You will provide critical support to applicants and work extremely closely with our network of Delivery Managers & Officers to advise and agree community engagement plans for a range of Over £25k projects – helping to ensure their engagement is robust, but that applicants also receive support and guidance as required throughout the development of their application.
Community Engagement Officers will champion the benefits of great engagement, capturing good practice, identifying successful approaches, and share knowledge and learning across the Foundation and other stakeholders.
What are we looking for?
You don’t need to follow football to apply, but it is expected that you appreciate the power of sport to change lives and have a genuine interest in using your skills and experience to help the Foundation achieve our charitable and strategic objectives.
You must be educated to HND/Degree standard, or with the equivalent experience, with knowledge of how sports development can be used for community benefit. You must have strong communication and interpersonal skills with experience of communicating with and supporting a diverse range of colleagues and customers remotely.
Your knowledge of place-based working and how to best reach and engage with local communities will be key for this role, as well as your understanding of the inequalities that exist in supporting active lives across socio economic groups, women & girls, individuals with a disability or a long-term health condition, and culturally diverse communities. You will be aware of and have experience of dealing with the operations and challenges faced by community organisations, charities, and the voluntary sector.
You must be highly organised, with working knowledge of different project management techniques and experience of managing multiple projects at the same time. While not essential, experience of producing robust reports and of using dashboards to monitor the progress of projects would be useful.
How we achieve our goals is equally important to us. We are striving to be an inclusive and diverse organisation which reflects the diverse communities, users and beneficiaries of our work and the outcomes we deliver. Becoming part of the Football Foundation team, will give you the chance to deliver a positive impact in every community in England; to help transform lives and communities through great places to play; and to be part of a supportive and inclusive staff team that works hard and plays fair to achieve its goals.
For full details of the role and requirements, please download our recruitment pack below.
What can we offer you?
The salary for this role is £30,000 - £34,000 per annum (dependent on relevant skills and experience). You will start on 25 days annual leave plus bank holidays (which increases after 2 years), plus additional time off to volunteer. We also offer a generous pension scheme (8% employer contribution), collective bonus scheme, free health care provision, a monthly gym subsidy, interest-free season ticket loan, death in service benefit and access to selected match tickets
We are committed to helping our team members maintain a healthy work-life balance, so offer flexible working around core hours to help achieve that.
Equality and Diversity Commitment
The Football Foundation is committed to, and values the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive working environment where all our team feel respected and supported in fulfilling their potential. We encourage and welcome applications from all, regardless of background and are particularly interested to hear from individuals belonging to under-represented groups including diverse ethnic communities, individuals with a disability and those from the LGBTQI+ community.
Should you need any adjustments to the recruitment process, at either application or interview stage, please contact us at jobs @ footballfoundation. org .uk
How do I apply?
To apply, please follow the steps outlined below:
1. Please send the following to jobs @ footballfoundation. org. uk
o CV
o Cover letter - please highlight briefly and clearly how your skills, abilities and experience equip you for the role, together with your reasons for applying.
The closing date for applications is: Wednesday 22 May 2024 at midday
Interviews are currently scheduled for 30 May 2024.
Due to the volume of applications received for most roles, the Foundation only contacts candidates if they are shortlisted for interview. If you do not hear from us within two weeks of the closing date, you should assume your application has not been successful.
Please note that you must be eligible to work in the UK to apply.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At The Scar Free Foundation, we’re a powerful team of five highly-motivated people who are spread across the UK. We’re looking for a Senior Trusts Fundraiser to join us in our mission to achieve a #ScarFreeFuture.
This role is for someone with at least two years’ experience of Trust fundraising. With your brilliant writing skills, you’ll know how to present complex ideas simply, make things concise, and enrich your work with creativity to make it persuasive for potential donors.
-- Senior Trusts Fundraiser
-- £40,000 Annual Salary
-- Flexible, Home-Based Working
-- Permanent, Full-Time Role
We fund medical research to find treatments for people with scarring.
The client requests no contact from agencies or media sales.
Title: Payroll Officer
Salary: £25,600 - £28,444 per annum (plus £3,500 London Allowance if applicable)
Contract hours: 35 hours per week
Contract Type: Permanent
Based: Hybrid if London based / UK- Flexible Home based
Closing date: Shortlisting and Interviews will happen on a rolling basis so early application is encouraged. We reserve the right to close this vacancy early
Interview date: Interviews will be on rolling basis
As the Payroll Officer you will be accountable for working with the Payroll Supervisors to ensure the delivery of an effective and efficient, high quality payroll service to staff and managers across the Charity. You will be required to provide an effective and accurate output of work to meet the demands of the role, ensuring a consistently high level of customer care is provided, and work to agreed timeframes and tight deadlines.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (TC apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance for all employees
- Eye care (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you:
- Annual leave allowance:
- England and Wales = 25 days plus 8 public holidays (pro rata)
- Northern Ireland = 25 days plus 11 public holidays (pro rata)
- Scotland = 25 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS/PVG/Access NI
What we are looking for:
- Proficiency in using Excel, Outlook, and other systems such as HR and Payroll
- Strong organisational skills with a proven ability to work to deadlines
- Experience processing documentation, starters, changes and leave requests
- Exemplary customer service skills. With demonstrable skills in managing sensitive and complex cases
- Knowledge and understanding of payroll processes
- Understanding of HMRC, PAYE, NI, RTI and statutory payments
As the Payroll Specialist within our organization, you will be responsible for overseeing the seamless administration of employee salaries through Resource Link, our computerized payroll system. Your duties include meticulously collating and inputting pertinent information for the monthly payroll cycle, encompassing tasks such as processing new hires, managing contract changes, administering sickness absence payments, calculating maternity and paternity pay, handling Court Orders, GAYE, Union deductions, Childcare Voucher schemes, and ensuring accurate payment of Pension contributions and Company loans. Your primary focus will be to guarantee the precision and punctuality of salary payments for all employees, effectively managing expectations and fostering consistency.
In addition to your administrative responsibilities, you will serve as a knowledgeable resource for employees and managers, offering guidance on a broad spectrum of payroll-related matters. This includes providing advice on salary payments, enhancements, expenses, Tax, National Insurance, statutory deductions, and adherence to company policies and procedures that may impact an employee's pay. Prompt resolution of queries and issues within reasonable timeframes is paramount, and your ability to appreciate and address the concerns of employees contributes to maintaining a positive and efficient payroll function within the organization. If you possess a keen attention to detail, strong communication skills, and a commitment to ensuring accurate and timely payroll processing, we invite you to apply for this integral role within our team.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
About us:
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Fundraising Officer – Temporary Position from May 24 for 6 months (£24-25k)
Remote working with regular travel to the West Midlands and London as required
Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work for a significant cause and help build its sustainable future. We’re building our new fundraising team and this temporary role will play an important part in accelerating our ambitious plans to increase annual income during 2024/25.
You will become the fourth member of the Fundraising Team (there are 3 full time staff) and will help to support the fundraising team.
Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:
· Raising awareness
· Supporting those affected by sepsis
· Educating health professionals
· Lobbying political organisations for better sepsis and severe infection care
Key Responsibilities
1. Deliver supporter journeys i.e. fundraising resources and stewardship communications to maximise supporter numbers, retention and engagement.
2. Use UKST’s CRM system (Raiser’s Edge) to accurately capture fundraiser information and key data contributing to the improved development and implementation of fundraising processes.
3. Communicate proactively and effectively with team members to pass on all relevant information, deliver excellent supporter care and to maximise fundraising opportunities.
4. Provide excellent customer service members of the public, either via phone, mail and in person, help to develop Fundraising activity whilst also offering our Support Services where necessary.
5. Represent the charity as and when required in schools, local businesses, and community groups, including speaking at events if – not essential
6. Keep up to date with best practice in fundraising and ensure compliance with the latest legislation and guidelines.
7. Assist in prioritising & managing enquiries about our Community Fundraising Programme via our dedicated inboxes.
8. Work collaboratively with the fundraising team and our Communications and Marketing Team to ensure maximum press and social media coverage is obtained for UKST’s community fundraising activities.
Day to day activities will include:
1. Managing an inbox and replying to enquiries in a timely and professional manner
1. Problem solving for fundraisers – finding the optimum way they can achieve their goals
2. Support the Event Team Lead with sending out merchandise
2. Download Giving reports and send thank yous to donors and fundraisers
3. Record Supporter details on CRM
4. Cover for holiday periods and manage an inbox in their absence
To be successful in this role you will have:
1. Experience of working in fundraising in a UK registered charity
2. Experience of donor relationship management using a fundraising CRM.
3. An understanding of community fundraising.
4. A proven track record of working effectively in a team.
5. Excellent communication, presentation and organisational skills.
6. The ability to prioritise diverse workloads and meet shifting demands.
7. Flexibility to work evening and weekends as necessary and travel when required.
8. The ability to undertake most of your work remotely, and plan and co-ordinate your day effectively.
The client requests no contact from agencies or media sales.
Victim Support is proud to have been commissioned in Cumbria to provide support for victims of all crime, whether or not they have reported to the police.
The service will be a valuable point of contact for anyone affected by crime at any time to contact and receive help, support and information. It will be busy and fast paced receiving referrals and calls of varying nature from a variety of people, and working to provide an offer of support by a victim's preferred method and time of contact.
We have an opportunity available and are looking for dedicated, passionate and empathetic person to join and enhance our team as an Initial Support Agent (known internally as a Triage & Early Interventions Officer), this role is working 37.5 hours per week and is home-based.
What We Offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
The role of Triage and Early Interventions Officer (TEIO) is a fast paced one which requires the post holder to answer incoming calls and make outgoing calls to victims of crime and those accessing the service in Cumbria.
As a TEIO, you will;
- answer incoming calls, speaking to those affected by crime & manage a caseload
- make outgoing calls, assess needs and risks and action plan with callers
- work on the case management system to allocate cases, provide administration on cases and assess/ensure data quality
- liaise with other agencies where required to find out more information, give information or make referrals or give signposting information
- work with the wider team to ensure an effective, trauma informed service is given to those affected by crime
You will be a confident, compassionate and empathic person who can work well under pressure. You will be speaking to people who may be upset, angry or in emotional difficulties and will need to be composed, empathic and be able to quickly assess situations.
You will be confident in using your IT skills to work on a case management system, access phone and online systems, email and Microsoft Office programmes.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard.
Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.