Customer Care Manager Jobs in Nottingham, England

We currently have an exciting opportunity for an enthusiastic individual to join our team as a Finance Assistant. You will join us working 35 hours per week, on permanent basis and will be based remotely. In return you will receive a salary of up to £26,796 per annum plus excellent benefits.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

The Finance Directorate has a highly skilled team of employees who cover financial accounting and transaction processing, management accounting and reporting and payroll. The Charity has an annual revenue budget of £75m and operates a trading subsidiary with income in excess of £2.0m per annum. The team processes around 5,000 supplier payments and 150,000 neutering vouchers per year. In addition, they run a payroll for over 1,000 staff and support over 220 branches and their volunteer treasurers, as well as providing financial advice and support to the 36 centres and a chain of over 100 shops.

Responsibilities of our Finance Assistant:

This is an entry-level Finance Assistant position, the ideal candidate will have some experience working in an office-based finance team and looking to develop their skills and gain additional experience.

As our Finance Assistant you will provide processing and administrative support for the financial accounting activities of the charity. You will also provide a high-quality service and be responsible for ledgers they control.  The role will focus on a core area, either purchase ledger, banking or CPL Enterprises, but will be able to interchange with tasks in other areas. Duties will include processing PO’s and requests for payment, undertaking BACs and cheque payment runs, reconciling supplier statements and resolving discrepancies, daily banking activities and other general administrative tasks.

What we’re looking for in our Finance Assistant:

- Experience working within a finance team, ideally accounts receivable or accounts payable departments

- Experience of working within an office environment

- A keen eye for detail and accuracy

- Experience of using accounting software or a similar type of database

- Ability to process data accurately and quickly

- Experience of using Microsoft Excel to an intermediate level

- A willingness to provide a quality service to customers with experience of working in a customer orientated role

What we can offer you:

• salary of up to £26,796 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 21st May 2024

Virtual interview date: 29th May 2024 onwards

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Location: Work from home, with regular travel around England. Easy access to London is preferable.

Hours: 36 Hours - Full time

We are looking for a Fundraising Officer to lead the administration of CCT’s tiered membership programmes, annual and church-based appeals, legacies, and fundraising events. The Fundraising Officer will also support in the creation of marketing materials to support these initiatives.

Following the growth in audience development through online events and digital activity, CCT welcomed younger and international members and increased the number of donations. We have since witnessed decreased retention rates and are looking to implement methods to increase member and donor acquisition and retention. 

The role of the Fundraising Officer is vital to maintaining excellent service delivery across our core fundraising programmes and providing strong supporter care.

This role will support the organisational-wide aim to build a collaborative fundraising culture and ensure CCT’s buildings at risk are sustained for the appreciation and benefit of future generations.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

If you have any questions, please contact us.

The closing date for receipt of applications is 8am on Thursday, 16 May 2024.

The interviews will take place online, using Microsoft Teams, on Thursday, 23 May 2024. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Location: Home Based
Contract type: Permanent 
Hours: 35
Salary: £30,753 (FTE)

Closing date: 27th May 2024
Interview date: 4th June 2024

Do you want to join our commitment to ensure no family faces cancer alone?

We are looking for a standout relationship manager to join our fantastic team of fundraisers who work tirelessly to raise funds for Young Lives vs Cancer. This is a role of variety, opportunity and innovation and we are looking for someone who embraces change and constantly strives to achieve more.

A great personality and team ethic are really important in this role as you will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Supporter Experience’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

Gloucestershire Bath and Wiltshire is filled with some of our most committed supporters and there is so much opportunity to grow our supporter base across the region. Our Social Workers support families from across the counties and building relationships with this team is a must.

We are not your average employer, nor are we looking for an average candidate in a 9-5 role. What we offer is the flexibility and adaptivity to ensure that your personal work/life balance is taken care of. Whether it is finishing early for an appointment, picking up from school or further education, we can help to make it work for you. Many of the team work condensed or flexible hours to suit their individual circumstance so we would love to discuss your needs more at interview.

Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate. The skills we are looking for in this role are:

- Strong prioritisation skills
- Great communicator
- Self-Motivated
- Master at storytelling
- Epic at relationship building
- Self-Aware
- Great at spotting opportunities
- Influencing/Negotiating
- Compassion
- Bravery
- Integrity
- Team player

The must haves:

- Have a full UK driving licence and access to a car (including business insurance)
- Have a sufficient Broadband connection if home based
- Live in Gloucestershire Bath our Wiltshire. Candidates who live outside of the local authority should highlight an intention to relocate to the area in their covering letter for their application to be considered
- This role is subject to a Criminal Record Check. In the event of a successful application a Disclosure report will be sought at a basic level.

If you think this sounds like you then please have a read of the attached job specification. If you would like to discuss the role before applying, then we welcome these informal chats.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive, and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.

Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

What we offer

Every quarter we offer a wellbeing and development day where no meetings are held. It’s a day for everyone to spend time on whatever supports their own personal wellbeing and professional development – whether that’s catching up with training, life admin, exercise or reading. There is no prescription to these days as we know everyone is unique.

You may also have experience in the following: Fundraising Manager, Senior Fundraising Manager, Fundraising Engagement Manager, Senior Fundraising Engagement Manager, Fundraising Engagement, Community Engagement, Senior Fundraising Officer, Fundraising, Fundraiser, Senior Fundraiser, Business Development, Business Development Manager, Account Manager, Account Management, Supporter Engagement, Relationship Management, Customer Relationship Manager, Client Relationship Manager, Charity, Charities, NFP, Not for Profit, Third Sector etc.

REF-213 827

The Ripple Pond is a charity that supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans. Many of these individuals and family members are hard to reach and often isolated.

Your role will be to ensure that more and more of the military community, professionals and other interested parties know who we are and how to access our support.

You will also help to organise our exciting programme of online talks and activities for our Members (service-users) to help ensure they are well-informed, involved and feel part of a supportive community. Making sure that Members are always involved in generating ideas and production.

We are looking for someone who is dynamic and determined, but you also need to be invested in our mission as a charity and care about people.

This role is about;

• working with a wide range of groups and individuals to help raise awareness of the charity and to create opportunities to identify new Members (service users);

• being responsible for networking, identifying, and establishing partnerships with key individuals and organisations and nurturing existing relationships;

• developing and rolling out strategies to engage with hard-to-reach and isolated military carers and families;

• coordinating a range of activities (mainly online) to deliver information to Members, potential Members, referrers, and other stakeholders. These will include online talks from staff, Members and other “subject matter experts”; and

• helping to ensure the charity continues to understand the developing needs of its Members.

Although the role is home-based, you will not be working in isolation; you will be supported by the managers and workforce.

All our staff are home-based, and we maintain a strong caring culture of teamwork, mutual support and promoting wellbeing at work.

You may be exposed to traumatic narratives from our Membership, for many this is a reality in their lives. We do provide an extensive framework of clinical and managerial support but you do need to be an emotionally and psychologically resilient individual.

The selection process:

• Applications close: Sunday 19th May 2024

• Long-listing:

• Selection Task sent to Long-Listed candidates: Wednesday 22nd May

• Deadline for return of Selection Task: Sunday 29th May

• Short-Listing

• Online Interviews (via MS Teams): Friday 7th June

As you can see above, if you are shortlisted, you will be sent a selection task.

This task will involve you preparing a plan to engage with a hard-to-reach sector of the UK Military Communities. The identity of this community will be provided with the tasking briefing.

The Intention of engaging with this community will be to:

• Raise awareness of The Ripple Pond and its services with this community.

• Increase our understanding of this community’s needs.

• Increase the charity's Membership (service users) from this community.

We wish you luck in your application

Who are we looking for? 

Ygam is seeking a proactive, adaptable, creative, resilient individual, who has the ability to work remotely, autonomously and as part of a team. They must have outstanding communication skills, be highly organised, and an excellent team player. This role will involve delivery of our workshops across Scotland, so the ideal candidate will be based locally.

At Ygam, we are committed to safeguarding and the protection of children and vulnerable people in our work. We will do everything possible to recruit only suitable people to work with children or vulnerable people. 

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued. We welcome the unique contributions that you can bring and positively encourage people from underrepresented backgrounds to apply to join our team.

Main Role & Responsibilities 

The post holder will be an active member of our programmes team and will work across our portfolio of programmes. 

They will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. They will recruit suitable delegates to workshops, working closely with a range of organisations and families. 

They will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events.

They will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements.

Travel required: Home based in Greater Manchester - travel required within region and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

 

Role outline and purpose  

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

Behaviours and competencies: 

· Demonstrate a commitment to the values of the Trussell Trust. 

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

· Role models inclusive behaviour, values and leadership

· Excellent communication and interpersonal skills. 

· Persuasive and effective coach, presenter and trainer. 

· Ability to be self-motivated, working remotely but also contribute meaningfully to the team and wider organisation. 

· Ability to think critically and strategically.

· Ability to manage partnerships with multiple stakeholders (internal and external). 

Key Stakeholders 

· The food bank network 

· Area Manager colleagues (UK-wide)

· Network Support & Grant Giving

· Pathfinder team

· Financial inclusion team

· Safeguarding team

· External local stakeholders including local authorities, statutory services, third sector and anti-poverty groups

Our Values 

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.

Travel required: Home based within North East of England - travel required within region and occasional travel out of area including 121's and staff conferences (this role requires the post-holder to hold a valid driving license and have access to a car)

 

Role outline and purpose  

Ensuring the delivery of The Trussell Trust’s vision to end the need for food banks in the UK by developing an in-depth understanding of Trussell Trust food banks in their area and using coaching and assist to build and hold productive relationships to:

· Develop and execute a strategic plan for reducing the need for food banks’ services locally.

· Work alongside local partners to increase public will for long-term solutions to end the need for food banks.

· Develop and manage strategic relationships with key stakeholders to assist evidenced-based policy change at a local level and feed into activity to drive policy and practice at UK wide and national levels.

Role responsibilities 

· Assisting trustees, staff and volunteers within food banks to develop their plans to end the need for their services locally through the strategic key areas of operations, volunteering, data, participation, church engagement, governance and stability, financial inclusion, stakeholder engagement, local influencing, referral pathways and signposting.

· Assist food banks to operate in a safe, legal and dignified manner (through calls, visits, training, meeting facilitation and our risk management and self-assessment processes) and assist the facilitation of good practice within the network and wider organisation (through cluster meetings, regional forums, road shows, webinars, peer support and internal meetings).

· Contribute to the development and promotion of support available to food banks through the Trussell Trust (including use of the digital hub, toolkits, partnerships and expert advice) and assist food banks with grant application processes, as required. 

· Develop and manage positive relationships with relevant external stakeholders, including local councils and anti-poverty networks, to ensure the Trussell Trust vision is understood and able to influence local decisions, whilst supporting and empowering food banks to foster these relationships locally.

· Work with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.

· Support the development, and lead on aspects of delivery, of projects with food banks and external partners that contribute to ending the need for food banks.

· Ensure the voice of our network is heard throughout the organisation through reporting, information sharing and participation in additional working groups and projects.

Person Specification 

Technical skills and minimum knowledge: 

· Competent and efficient use of IT, particularly the main Microsoft Office programmes. Previous experience of Salesforce or similar CRM system is desirable.

· Experience of working innovatively and creatively. 

· Experience of complex problem solving and responding to crisis situations. 

· Strong organisational skills and experience of managing competing priorities within challenging timescales.  

· An appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.

Behaviours and competencies: 

· Demonstrate a commitment to the values of the Trussell Trust. 

· Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds.

· Role models inclusive behaviour, values and leadership

· Excellent communication and interpersonal skills. 

· Persuasive and effective coach, presenter and trainer. 

· Ability to be self-motivated, working remotely but also contribute meaningfully to the team and wider organisation. 

· Ability to think critically and strategically.

· Ability to manage partnerships with multiple stakeholders (internal and external). 

Key Stakeholders 

· The food bank network 

· Area Manager colleagues (UK-wide)

· Network Support & Grant Giving

· Pathfinder team

· Financial inclusion team

· Safeguarding team

· External local stakeholders including local authorities, statutory services, third sector and anti-poverty groups

Our Values 

The Trussell Trust is a charity that works to end the need for food banks. It is founded on and shaped by Christian principles.

Our values of dignity, justice, compassion and community, are central to all that we do and therefore supports our aim to be an organisation where the diversity of all employees is valued.  We welcome people of all faiths and none and those that are committed to these values.

We recognise that we have under-represented groups within our workforce. As part of our commitment to diversity and equality of opportunity we are actively encouraging applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBTQIA+, from racially minoritised communities such as Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions and those with a lived experience of poverty as well as any other under-represented group in our workforce. We are committed ensuring the safety and protection of our employees from all forms of harm.

Urban Saints are looking for a Resources Coordinator to join the team as maternity cover. This is a key role that will oversee Urban Saints' online digital resources platform (Energize). The platform has a growing customer base, and with increasing opportunities to equip youth workers in reaching young people who are not stuck into church, this role is an essential one to ensure our subscribers are well-resourced to reach the young people they encounter.

A successful candidate will be able to use their writing & editing skills to curate and improve digital content on our Energize platform, as well as being able to use their excellent customer-service skills to ensure that our subscribers' needs are met. 

When joining Urban Saints, you’ll enjoy benefits including:

• 25 days holiday (pro-rata) plus eight days bank holidays (pro-rata).
• Pension scheme: we contribute 6% to the Urban Saints pension scheme.
• Life assurance: you will receive life assurance cover to the value of four times your annual pensionable salary.
• Homeworking allowance.
• Eight Volunteering days (pro-rata): you will have an opportunity to volunteer for one of our events or a similar charity of choice.

Phoenix Futures have an exciting Remote opportunity for someone to join the Business Development team and help shape the future of specialist treatment for people recovering from addiction.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity

The Role

This is a work from home post and can be based remotely anywhere within the UK. There will be the need to travel to meetings in London occasionally and travel to our services across England and Scotland on an ad hoc basis.

As the newly appointed Business Development Finance Partner, you will work closely with the Head of Business Development and Director in identifying and evaluating new opportunities as well as working across the Organisation to support ongoing contract management and financial business management activities.

You will support our operational leadership across the UK to evaluate, monitor and review the financial aspects of new business opportunities, leading on financial elements of tenders and grants as well as contract management and risk appraisal processes.

The position provides an ideal opportunity for individuals with a strong finance background (qualified or part-qualified accountants) to develop and enhance their careers through transitioning into a business management role.

You will be part of a passionate and skilled Business Development team, supporting the vital work delivered by Phoenix Futures across the UK.

About You

To join us as Business Development Finance Partner, you will need: 

• Proficiency in the use of Microsoft Excel
• Excellent literacy and report writing skills
• Experience of budgeting for tendering / contracting for services
• Excellent communication skills and ability to interpret and explain budgets and pricing to operational staff
• Qualified in or working towards a professional accounting qualification
• Empathy with the mission and values of Phoenix Futures

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

So, if you’re seeking your next challenge as a Business Development Finance Partner, please get in touch or apply today.

Your Rewards

• Salary of £34,400 pro-rata (FTE £43,500) working 30hrs across the week with flexibility that allows you to balance home and work
• Up to 8½% performance related pay annually
• 25 days’ annual leave pro-rata, plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system 
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Team

The Business Development team are responsible for leading on new and emerging opportunities to support people with substance misuse issues – securing opportunities to deliver residential rehabilitation, community, housing and prisons services.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future. Find out more on our website.
Interview Process

We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a short digital interview via Microsoft Teams in June.

Successful candidates will be selected for a face-to-face interview, for which there will be a psychometric assessment and aptitude test to complete, in the form of a systems task. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.

Salary: £34,500 - £38,324 per annum

Hours/Contract: Permanent - 35 hours per week

Based: Home Based (with option to work from Bocam Park office)

Closing date: 22^nd May 2024

Interview date: 3^rd/4^th June 2024

We are dedicated to assisting individuals and families affected by terminal illness and bereavement across the UK. As a Peer Support Service Team Leader, you will play a key part in making a real difference to those in need throughout the UK.

Marie Curie Benefits Package:

• Season ticket loan for travelling to and from work
• Defined contribution schemes for Pension
• Marie Curie Group Personal Pension Scheme
• Loan schemes for bikes; computers and satellite navigation systems
• Introduce a friend scheme
• Help with childcare cost (T & C's apply)
• Entitled to Marie Curie Blue Light Card
• Entitled to Benefit-Hub Discount Scheme
• Life assurance - for all employees
• Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you?

• Annual leave allowance:
  • England and Wales = 25 days plus 8 public holidays (pro rata)
  • Northern Ireland = 25 days plus 11 public holidays (pro rata)
  • Scotland = 25 days plus 10 public holidays (pro rata)
• Competitive Policy for parental/sick leave
• Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
• Industry leading training programmes
• Flexible Working
• Free DBS/PVG/Access NI

What we are looking for:

• A confident leader with line management experience of both staff and ideally volunteers.
• Excellent communication and interpersonal skills as well the ability to influence, enthuse and work collaboratively with colleagues.
• Managing emotional support services can be challenging at times, you will need resilience to deal with difficult situations in a busy virtual environment,
• Someone with an eye for detail and a passion for continuous improvement opportunities.
• Whilst this role predominantly involves day to day operations, you will be an ambassador for our department and services, so experience with media and PR interviews would be beneficial.
• Ideally you will come from a charity, health or social care background or have demonstrable customer service management experience from a similar industry (such as a contact centre).

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

Joining our Information & Support Team at an exciting time of growth in this new role, you'll provide crucial operational management for Marie Curie's Peer Support Services - our telephone companion and bereavement services. You'll line manage our Volunteer Co-ordinators and Peer Support staff ensuring the high quality provision of emotional support offered by over 150 volunteers, and be responsible for the development and expansion of these services, at a time when we know that more and more people need our support.

Whilst this is a busy role, responsible for the delivery of two growing services, the fulfilment that comes from seeing the positive impact on someone's life that we have supported, makes this role incredibly rewarding.

In this role, you will:

• Manage the day-to-day operations of Marie Curie's Peer Support Services to provide volunteer-delivered emotional support by phone to people living with a terminal illness, carers, family and friends as well as those who are bereaved from terminal illness.
• Line-manage a team of Volunteer Co-ordinators and Peer Support Officers ensure a high-quality service is provided to all service users and volunteers are recruited, trained and managed at the highest standard.
• Be responsible for service key performance indicators (KPIs), governance, leading on design and delivery of training to volunteers, and proactively managing the quality of our services.
• Alongside the Team Leader of our Support Line, act as a safeguarding lead, ensuring that all policies and procedures are followed and staff and volunteers receive the support that they need to deal with difficult situations.
• Support the growth plan for the services by proactively identifying opportunities to develop the services, working in partnership with other teams, and being an ambassador for the services within Marie Curie, and externally as required.

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.

We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via

This role will be subject to receiving a Basic criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Who is our client?

Our client owns almost 20,400 houses across the North, East and South of the country and they are homes to over 41,000 of their customers.

They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers always come first. 

Residents, customers, and colleagues come from a diverse range of backgrounds, which they embrace and celebrate. 

About the Role and Person

- 17.5 hours per week
- Permanent

Whilst they have key responsibilities and these can be found in the job description, there are certain things they will need from you:

As a Specialist Housing Partner you’ll provide a high quality, efficient, effective housing and support service to customers that live in their Specialist Housing Schemes including Independent Living Schemes, enabling them to feel safe and supported to live well and independently for as long as possible. With a focus on building management, tenancy management and keeping tenants safe in their homes, you’ll provide comprehensive support including support planning at critical points and ensure any issues are resolved in the first instance whilst maintaining professional boundaries.

What you’ll bring:

- Previous experience of delivering a quality housing management service within a specialist or generic housing context.
- Ability to work under pressure and thriving on challenges to achieve positive outcomes for customers while maintaining accuracy and high performance.
- You will be flexible in your approach to work, including where you work (different schemes or attend training further afield) and when you work (sometimes they may need to work outside of usual office hours). 
- Must have access to your own transport for business use (and appropriate license).

This position is subject to a DBS check. 

Location

The successful candidate will be required to live within a commutable distance to their scheme in Nottingham.

They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Salary

The spot salary for this post is £14,500 per annum (FTE £29,000 per annum) for applicants who fully meet the requirements of the post. Applicants, who do not meet all of the requirements of the post, will start 5% or 10% below the spot salary.    
 
What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
- Employee Assistance Programme
- "Hapi" Benefits App with multiple discounts. 

If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. 

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.

Location: Woodston Walk, Nottingham
Contract Type: Part Time
Salary: £14,500 per annum (FTE £29,000 per annum)
Hours: 17.5 hours per week

You may have experience in the following: Housing Support Officer, Independent Living Officer, Supported Housing Officer, Specialist Housing Coordinator, or Housing Scheme Manager, etc.

REF-213 467

Job title:Community and Events Fundraising Officer (East Coast of Scotland)

Division:Income Generation

Responsible to:Senior Fundraising Officer

Hours:                        Permanent, 36 hours per week (Full Time). This role will require occasional 

weekend and evening working for which time off in lieu will be agreed

Location:Home based in the East Coast of Scotland (with travel throughout)

Salary:                         £26,895 – £29,746

• Advertised from: 3 May 2024
• Closing Date: Monday 27 May 2024 at 12noon
• Interview Date: Monday 3 June 2024
• Interview Location: National Office, Paisley

By joining Scottish Huntington’s Association (SHA) as a Community and Events Fundraising Officer you can play a full and active role in securing income to improve the lives of families impacted by Huntington’s disease.

Scottish Huntington’s Association is the only charity in the country exclusively dedicated to providing expert and personalised support for those impacted by Huntington’s disease when they need it, regardless of where they live.

Organised, motivated and a confident communicator, you’ll be responsible for driving income and building relationships throughout the East Coast of Scotland, to ensure we have the funds needed to deliver our specialist services for every family impacted by this devastating disease. We welcome applicants from a variety of backgrounds including (but not limited to) account management, marketing, fundraising, event management, or sales, and candidates who are based in any of the following areas: Aberdeenshire, Dundee and Angus, Edinburgh and the Lothians, Fife or Perthshire. 

From supporter stewardship, event management, delivering inspiring presentations, and managing volunteers, no week will be the same. The Community and Events Fundraising Officer (East Coast of Scotland) will be joining a hard-working and talented fundraising team, working closely with our Senior Community, Event & Individual Giving Fundraising Officer, Community and Events Fundraising Officer (West Coast of Scotland), our SHA Communications team, as well as the wider SHA team.

We are looking for an engaging, passionate and tenacious person who can deliver strong, cost effective and sustainable income growth for the charity, along with good copy writing, admin and organisational skills, experienced at developing relationships, and can manage a busy and varied workload. This is a chance for you to channel your varied skills, qualities, and passion for relationship building to improve the lives of families impacted by Huntington’s disease in Scotland.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. SHA is committed to equality of opportunity and to providing a service that is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer, or member of staff is unfairly treated on the grounds of offending background.

You will work from home with periodic travel throughout the East Coast of Scotland. There will also be occasional travel required for organisation-wide meetings.

This role will require occasional weekend and evening working for which time off in lieu will be agreed.

In addition to a competitive salary, we offer benefits including flexible working practices, and a generous leave allowance totalling 37 days (25 days Annual leave and 12 days public holidays). Upon 5 completed years of service, you will receive an extra day for each completed year up to a maximum of 5 days, and the the opportunity to opt into our competitive pension scheme.

This is an exciting time for the charity, now in the second year of Standing Tall: A Strategy For Growth 2023 - 2028 to transform the care and support of Huntington’s families, expand specialist services and deepen involvement in research and clinical trials.

About Scottish Huntington’s Association

People impacted by Huntington’s disease need specialist services to cope with a severe and complex disease, its impact on families, and a lack of awareness amongst health and social care providers and the wider public.

Scottish Huntington’s Association is the only charity in the country exclusively dedicated to providing expert and personalised support for those impacted by Huntington’s disease.

Our personalised support reduces unnecessary hospital admissions, supports carers and other family members; lowers household poverty; and alleviates wellbeing risks to children and young people living in Huntington’s families.

We are commissioned by NHS Boards and Health and Social Care Partnerships throughout the country to share our expertise with front-line staff and build support for improved services and higher standards of care for every family impacted by this devastating disease. Scottish Huntington’s Association plays a full and active role in attracting the global research community to Scotland to work in partnership with us to improve the lives of families impacted by Huntington’s disease.

If you wish to apply to join a values-driven organisation, founded by families for families and recognised at national and international levels for its expertise and support delivered through a nationwide network of Huntington’s Disease Specialists, Specialist Youth Advisors, and Financial Wellbeing Officers, please follow the application notes below.

Application notes

Please review the Job Description and Person Specification documents then complete the downloadable Application Form and the downloadable Equal Opportunities Monitoring Form, which are also available in the vacancies section of our website.

Please email your completed application, including the Equal Opportunities Monitoring Form, with the subject line Community and Events Fundraising Officer (East Coast of Scotland) vacancy, to the email address that you will find on our website in the vacancy section. 

Informal enquiries should be made for the attention of the Head of Income Generation by emailing us.

Caseworker

Forces Employment Charity is seeking an experienced and highly motivated Caseworker to join our team working on the CFO (Co-financing Organisation) programme in partnership with the probation service. In this role, you will provide specialist support to veterans within the criminal justice system, focused on early intervention, support and diversion to prevent re-offending. You will work closely with probation staff, partner organisations and lead providers to identify, engage and deliver emotional and practical support to veteran clients.

This is a Full-time 35 hours per week, home based role with regular attendance at Lewisham and Croydon Activity Hubs and frequent travel throughout the UK. This role has a salary £29,000 pa.

This will be a fixed term contract till 31 July 2024.

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​Role Overview:

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For the CFO programme, Forces Employment Charity is working in partnership with probation service staff and other partner organisations to provide specialist support for veterans in the justice system.This support is focused on early intervention, support and diversion at point of contact with justice system in order to prevent re-offending.

The successful applicant will be providing activities and support to clients within a formal contractual framework working to challenging targets.The role holder will need a strong beneficiary focus and the ability to rapidly form relationships with partners and local agencies.

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​Key Responsibilities:

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• Work with partners to identify and engage veterans with the CFO Programme.
• Undertake needs assessments with each veteran and jointly develop their support plan.
• Work as part of a team, together with Probation Service Staff and Lead Provider staff, was well as partner organisations providing specialist support.
• Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for each individual as required.
• Work with the veteran to secure employment.
• Optimise the delivery of activities which are separately billed as part of CFO Programme.
• Ensure that all activity is recorded on the MOJ CATs system, or other system as required by the contract.
• Deliver any further activities reasonably required by the Op Nova National Manager or CFO Contract Manager, the Nova National Manager and the Forces Employment Charity.

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​Essential Competencies:

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• Understanding, empathy and knowledge of ex-forces personnel and the challenges they may face.
• Highly motivated and independent, capable of working remotely from their line manager.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the criminal justice system.
• Commitment to working with each veteran without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with change their lives.
• Experience of working with others as part of a multi-disciplinary team.
• Excellent communication, organisation and IT/CRM skills.
• Excellent team players who will contribute to a diverse and dedicated team.
• Driving licence and use of own car.

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Security Clearance

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The successful candidate will be required to undergo a Disclosure and Barring Service (Enhanced) check and Non-Police Personnel Vetting (NPPV) Level 2 security clearance.

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If you are passionate about supporting veterans, resilient, and an exceptional team player, please apply with your CV and cover letter by midnight at 12:00 AM by 10th May 2024.

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Forces Employment Charity is an equal opportunities employer, and values having a diverse workforce. We actively encourage applications from all qualified candidates.

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About Pancreatic Cancer Action:

Pancreatic Cancer Action (PCA) was founded in 2010 by a rare survivor of the disease. We are a small, creative and passionate team committed to improving early diagnosis and saving lives. In August 2020, Pancreatic Cancer Action merged with Pancreatic Cancer Scotland making our team stronger than ever. 

Pancreatic cancer has only a 7% survival rate and this figure has not improved significantly for over 50 years. Despite it being the 5th biggest cancer killer in the UK, pancreatic cancer receives only 3% of overall research funding. 

With a strong focus on early diagnosis, it is Pancreatic Cancer Action’s aim to improve survival rates through raising awareness, medical education, improved patient information and by funding research specifically into the early diagnosis of pancreatic cancer. Simply put, we want more people diagnosed in time for surgery, currently the only potential for a cure.

Main responsibilities:  

• Develop and grow the annual programme of fundraising events such as the London Marathon and Great North Run.
• Grow and steward a pipeline of new and existing community and events audiences and fundraising opportunities with a particular focus on England. Ensuring to always maintain the highest quality supporter journey.
• Manage the delivery of the virtual challenge events. Add insight and support the annual Pancreatic Awareness Month Campaign and help to further develop Pyjama’s for Pan Can to new audiences.
• As a senior member of the Income Generation Team you will contribute to robust financial planning, management and reporting of income and expenditure in your own areas of expertise.
• Responsible for the delivery and recruitment into PCA’s Challenge Events programme making sure participants receive exceptional supporter care.
• Develop compelling and engaging third party fundraising materials to inspire supporters to reach their maximum fundraising targets.
• Contribute to the development of automated and integrated supporter journey and engagement plans with the support of the Head of Income Generation to ensure a consistent and efficient supporter experience.
• Seek out engagement opportunities to support donor acquisition and retention utilising new and existing channels and platforms.
• You will be an excellent relationship manager who can maintain accurate records on our CRM system (Salesforce) to ensure that we develop, engage and update our supporters.
• Work closely with colleagues in Marketing and Communications, to create engaging products and community and event campaigns. Updating the fundraising section of the PCA website and other third party platforms with compelling content and seamless user journeys.
• Be competent at data inputting, IT literate and very organised. Empathy and excellent communication skills are vital in this role and the candidate must be able to collaborate and work well as part of a team.
• Attending when necessary, external events, conferences and exhibitions across the UK and being the face of Pancreatic Cancer Action, acknowledging that some of these may involve overnight stays and weekends.

Income and targets

• Help to grow Pancreatic Cancer Action’s income from community and challenge event fundraisers.
• Develop ongoing stewardship journey for Community/DIY Fundraisers and increase average gift though exceptional supporter care.
• Achieve Financial and non-financial targets and KPI’s from corporate and community fundraising as agreed with the Head of Income Generation.
• Monitor and control allocated fundraising budgets and regularly update the Head of Income Generation.
• Prepare and monitor reporting for all online fundraising platforms to fit with our accounting systems reporting this to the Head of Income Generation monthly.
• Contribute to Pancreatic Cancer Action’s fundraising strategy.