Customer care manager jobs

Senior Trusts & Foundations Manager
Permanent
Split between home and our London Officewith 1-2 days in our London office
Salary: £54,000 - £59,000
 

About the role:

At Macmillan, we do whatever it takes to ensure everyone affected by cancer gets the best possible support today—and we’re committed to driving a revolution in cancer care for the future.

We’re looking for a strategic and driven Senior Trusts and Foundations Manager to help us unlock transformational funding from trusts, foundations, lottery, and statutory funders. You’ll personally cultivate and steward high-value relationships, securing six-figure gifts that align with Macmillan’s strategic priorities and drive innovation in cancer care.

This is an exciting opportunity to join our ambitious Trusts and Foundations team, unlocking significant support to drive our ambitions for growth and impact - enabling us to tackle some of the most complex challenges facing people living with cancer, and reshaping the wider cancer care system for generations to come.

The role sits within our newly formed Partnerships Directorate, created to build impactful, long-term relationships with philanthropists, corporate partners and healthcare leaders.

Join us at a pivotal moment – with a bold new strategy, exciting funding opportunities and a renewed sense of purpose, there’s never been a better time to make an impact.

What You’ll Be Doing

• Managing a portfolio of high-value funders, securing six-figure gifts and meeting personal income targets.
• Delivering exceptional stewardship and personalised engagement to deepen donor commitment.
• Collaborating with internal teams to co-create compelling funding opportunities and cases for support.
• Leading on new business development, including statutory and lottery funders.
• Coordinating impact reporting and donor communications with precision and care.
• Supporting and mentoring colleagues to build a high-performing, empowered team.
• Using insights and data to shape cultivation strategies and track progress via Raiser’s Edge CRM.
• Ensuring compliance with relevant legislation and Macmillan policies.

What We’re Looking For

• Proven success in securing six-figure philanthropic gifts and building long-term relationships.
• Strong written and verbal communication skills, with the ability to craft compelling proposals.
• Confidence engaging senior stakeholders and influencing high-value outcomes.
• Entrepreneurial mindset with a focus on results and accountability.
• Collaborative team player with a passion for Macmillan’s mission.
• Experience using CRM systems (ideally Raiser’s Edge) and understanding of fundraising regulations.

Who You’ll Work With

You’ll collaborate with:

• Philanthropy, High Value Stewardship & Operations and High Value & Engagement Events teams
• Corporate Partnerships division
• Corporate Partnerships and Relationship Fundraising teams
• Senior stakeholders, Trustees, and volunteers
• Services and Strategy teams
• Finance and Supporter Donations teams

What You’ll Achieve

• A thriving portfolio of high-value funders and increased income for Macmillan.
• High-quality proposals and reports that inspire and engage donors.
• A strong internal network to support approaches to funding.
• Mentorship and support that strengthens the Trusts and Foundations team.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wed 1st October 2025 at 23:59
First interview dates: Early-mid October (TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

At CBGC, our aim is to empower young people in the local community who lack access to services and standard educational opportunities. Through sports like football and basketball, music, mentoring, and other engaging activities, we inspire and guide youth toward positive, transformative pathways

We have a new and exciting vacancy, The Centre Manager (the Manager) will play a key role in ensuring the management and smooth running of the Coventry Boys and Girls Club (Centre). This includes the management of the Senior Management Team (SMT), to ensure the compliance of/to and oversee all administration processes and procedures (including all legal requirements) and financial management. 

A key role of this job is to develop the centre’s business in consultation with senior staff, service users to understand the needs of the community and thus create bespoke opportunities in response. This also includes working with and across stakeholders from statutory, voluntary and the commercial sector to generate greater means of collaborative working, and manage a facility which is both safe, sustainable, and friendly for users.

MAIN RESPONSIBILITIES:

 · Manage the safe and efficient operational delivery of the centre in conjunction with the Senior Management Team (SMT)

· To ensure that the service is fully compliant within its regulated marketplace and that the quality assurance processes are implemented and maintained.

· To support in strategy development, expansion planning and the delivery of the business plan and profit targets, working with the SMT to ensure new business generation in line with agreed budgets.

· To review data and SMT reports to evaluate, advise and support further improvement.

KEY TASKS:

· In conjunction with the Board of Directors to oversee the centre, supporting the Senior Management (SMT) and staff team to maintain compliance within those services and in particular, supporting with any safeguarding concerns.

· Closely oversee any areas of concern in the day-to-day operations of the centre and provide on call advice and assistance as part of an agreed rota.

· To implement and oversee KPI’s for the SMT in line with the centre’s goals, managing any areas of concern.

· To help deliver expansion plans across the centre, in particular working with the SMT to maximise the use of the centre’s facilities.

· To ensure that the SMT promote the use of the Centre by, amongst other things, maintaining the Centre’s website and other social media and maximise publicity opportunities and liaising with the local media, and to build relationships and acknowledge funders and their contributions.

· To advise the SMT and Directors on areas for development, areas of good practice and areas for improvement; introducing systems and work practices in order to deliver change where needed. To take quick and decisive action where any decline in outcomes is identified.

· To keep up to date with all regulatory changes and good safeguarding practice.

· To effectively introduce, communicate and share good practice examples across the staff.

· To help build on and further develop a strong and well-balanced team, developing new staff to come through across all regions and developing team resilience.

· Ensuring all Company Policies and Procedures are implemented, managed and monitored.

· Ensuring that all Legislation and Regulations are implemented, managed and monitored.

· Reporting via a board report, and attending board meetings, to share all relevant information within your role.

· To share key information following the board meeting with the SMT in a timely manner.

· To collaborate with directors and key staff to develop new systems, processes, or practices in line with the company requirements.

· Supporting the SMT to ensure that the service follows the agreed recruitment and selection processes, ensuring that the company’s staffing levels are maintained accordingly.

· Assist in the investigation process and hear grievances for formal disciplinary hearings (inc appeals) as appropriate and where requested.

· To investigate and apply for external funding.

· To promote and maintain positive, fruitful relationships with all stake holders, particularly Coventry City Council, to seek compatibility of activities and delivery of innovative joint ventures.

· To inform the directors, of any serious areas of concern.

· Maintain absolute confidentiality and follow all GDPR guidance and policy.

· To work within the of the Equal Opportunities and Equality & Diversity Policy and Procedures at all times.

· As with all staff, to take joint responsibility for the safeguarding of those in our care and to act on any concerns immediately.

· Any other duties reasonably expected of a Centre

·  Manager.

· This job description will be reviewed regularly and may change over time.

Education and training:

· Educated to degree level or have equivalent experience / qualification

· Computer literate with a working knowledge of Microsoft applications.

· Proven experience in either, the voluntary/community sector, business, project management.

Other:

· A strong commitment to youth services

· Able to work occasional evenings and weekends and attend the Centre at short notice, able to work flexible hours.

· Consent to an enhanced DBS disclosure

Skills and abilities:

· A professional attitude and approach to the management of the Centre

· Excellent communication skills- both written and verbal

· Customer service skills

· Confident, self-motivated, innovative and able to work under pressure

· Good team leadership skills with the ability to develop and support all members of the team

· Able to prioritise work and demands

· Able to work collaboratively

· Understanding of financial budgets with the ability to work within a budget.

· A critical thinker with problem solving skills

Personal characteristics:

· They will have a strong commitment to helping members of the community get involved with the Centre.

· They will also need to be self-reliant demonstrate autonomy and discretion’ in their working and to prioritise activities.

· The continued success of the Centre will depend heavily on the organisational skills of the Centre Manager and their ability to communicate effectively with all members of the community and work alongside colleagues, partners and the Board.

· The Centre Manager will be given a high degree of autonomy and will be self-motivated.

Are you an experienced marketing professional who is passionate about dogs?
We’re looking for a Legacy Campaign Manager, who will be responsible for delivering multiple legacy products, with a particular focus on supporter acquisition. 

What does this role do?
As Legacy Campaign Manager, you will:

• work closely with external agencies to deliver key legacy products, including gifts in wills, In Memoriam gifts and our Canine Care Card,
• creatively bring our brand message to life, communicating products to potential supporters through direct mail, and digital updates,
• collaborate with other teams in the Individual Giving directorate to deliver an excellent supporter journey to all those who donate, from handling individual responses to delivering stewardship events,
• monitor and analyse outcomes from projects, being on the ball and proactively identifying ways to improve and accelerate supporter experiences.

Interviews for this role are provisionally scheduled for week commencing 13th October 2025, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some marketing experience, and it would be especially helpful if you’ve worked in the charity sector, or for a creative or digital agency that understands fundraising products. You’ll be confident working independently, while also eager to collaborate with others to deliver positive outcomes, with excellent relationship management and communication skills. Above all, you’ll be passionate about dogs and their welfare, and contributing to our mission.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Senior Philanthropy Manager
Permanent 
Full time (34.5 hours) 
Split between home and our London Office 
Salary: £54,000 - £59,000

About the Role

At Macmillan, we do whatever it takes to ensure everyone affected by cancer gets the best possible support today—and we’re committed to driving a revolution in cancer care for the future.

This is an exciting opportunity to join our ambitious Philanthropy team, a major growth area within the charity. In this role, you’ll play a pivotal role in bringing philanthropists into the heart of Macmillan, unlocking significant support to drive our ambitions for growth and impact - enabling us to tackle some of the most complex challenges facing people living with cancer, and reshaping the wider cancer care system for generations to come.

The role sits within our new-look Partnerships Directorate, created to build impactful, long-term relationships with philanthropists, corporate partners and healthcare leaders.

Join us at a pivotal moment – with a bold new strategy, exciting funding opportunities and a renewed sense of purpose, there’s never been a better time to make an impact.

We’re looking for a strategic and driven Senior Philanthropy Manager to lead on some of Macmillan’s highest-value philanthropic relationships. You’ll manage a portfolio of ultra-high-net-worth individuals and families, securing 6- and 7-figure+ gifts that deliver life-changing impact for people living with cancer.

What You’ll Be Doing:

• Cultivating and managing a portfolio of major donors, building long-term, high-impact relationships.
• Securing new business through strategic networking and cross-team collaboration.
• Creating bespoke cultivation plans and compelling donor communications.
• Leading senior stakeholder engagement and leveraging networks to deepen donor relationships.
• Delivering exceptional stewardship experiences that inspire and retain support.
• Supporting leadership in co-canvassing prospects with 7- and 8-figure capacity.
• Mentoring colleagues and contributing to a culture of innovation in major gift fundraising.

What We’re Looking For:

• Proven success in securing 6- or 7-figure philanthropic gifts or equivalent experience.
• Exceptional interpersonal skills and gravitas to engage senior stakeholders.
• Outstanding written and verbal communication, with a flair for storytelling.
• Entrepreneurial mindset with a results-driven approach.
• Strong influencing and negotiation skills across complex stakeholder groups.
• Experience working with senior leadership in a fundraising or similar environment.
• Excellent project management and CRM (ideally Raiser’s Edge) skills.
• A collaborative team player with a passion for Macmillan’s mission.

Who You’ll Work With:

• Principal and major gift supporters
• Senior volunteers, ambassadors, and Trustees
• Macmillan’s Executive Directors and Heads
• Service and Partnership teams
• Philanthropy advisors, family offices, and corporate partners
• Press, Policy, Advocacy, and Finance teams

What You’ll Achieve:

• A thriving portfolio of philanthropic donors and prospects
• A strong internal and external network to drive transformational giving
• Unique opportunities to engage and inspire philanthropists
• A step-change in philanthropy income for Macmillan

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wed 24th Sept 2025
First interview dates: Wc 6th Oct 2025 (TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION

Working to specific income targets, the Supporter Engagement Manager is responsible for acquisition campaigns including regular giving, direct mail appeals, online fundraising, legacies;  retention campaigns including ongoing stewardship to increase supporter engagement. You will grow relationships with supporters and work closely with wider fundraising team to devise and execute creative and effective stewardship journeys. You will have a sound understanding of fundraising membership schemes and sector regulations, with knowledge of best practice CRM and/or fundraising database.

The Supporter Engagement Manager will work with the Senior Head of Supporter Engagement to develop the strategy for increasing income across all individual giving streams and then work with the Marketing and Communications Manager and the wider team to implement it. You will play an instrumental part in creatively engaging supporters to get involved in our high-value campaigns, events and regular giving programme. This includes our annual matched-funding campaign and reoccurring giving programmes, which last year raised £1m and £150k respectively. The post-holder will be key in taking the Individual Giving programme to the next level, providing proactive engagement opportunities and efficiently work with data to provide timely, targeted, relevant and engaging communications to our various supporters.

ABOUT YOU

You will be a dedicated, organised and experienced in managing Individual Giving income streams, with proven expertise in stewardship and donor care, including the design and delivery of impactful supporter journeys. You will show creativity and determination to succeed. This role requires you to be collaborative and solution-focused, with the confidence to lead initiatives, influence outcomes, and drive continuous improvement. An exceptional and eloquent communicator, committed to relationship-building and creating meaningful experiences that make supporters feel valued and part of a greater mission.

Noah’s Ark Children’s Hospice is an equal opportunity employer.We welcome applications from groups who are currently under-represented in our staff.

Our diversity council is working hard to construct positive changes within our organisation. We are a disabilconfident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.

We are looking for ambitious and strategic Development Manager – Corporate and Philanthropy to lead the growth of our corporate fundraising, build high-value partnerships, and work with our network of senior supporters to unlock transformational opportunities.

With a strong foundation of mid-level corporate partners (typically £5k-£25k) and a skilled Senior Officer in place to manage and grow those relationships, you’ll be free to focus on securing new, higher-value partnerships and support.

The Role:

You’ll lead our corporate new business development identifying and approaching companies aligned with our mission, and converting them into long-term, mutually beneficial partnerships.

You’ll work closely with the Director of Fundraising to cultivate high-net worth individuals and senior volunteers who can introduce us to the right people and help get us in the room.

Working with colleagues across communications, marketing and services, you’ll create professional, pitch-ready presentations and proposals that inspire companies to partner with us – and then deliver those pitches at a senior level, with confidence and clarity.

Key responsibilities:

· Research, Identify and approach new corporate prospects, building a strong pipeline of potential six-figure partners

· Lead on creating bespoke, compelling pitch decks and proposals, working with the communications and Marketing Team to ensure quality and impact.

· Deliver high-level presentations and pitches to senior stakeholders across a range of industries.

· Work with the Director of Fundraising to identify and engage major donors and key contacts who can help unlock introductions and strategic support

· Manage Senior Officer who leads on existing mid-level corporate partnerships.

· Support the growth of the mid-level portfolio and ensure excellent stewardship and reporting for all corporate partners.

· Collaborate with marketing, communications, and service delivery teams to ensure partnerships are meaningful, on-brand, and mutually beneficial.

· Monitor income and pipeline progress, ensuring accurate forecasting and tracking.

What we’re looking for:

· A track record of securing new business or corporate partnerships, ideally in a fundraising CSR setting

· Confident writing and presenting skills, with experience creating professional pitch decks and delivering high-level presentations

· A strategic thinker who can spot opportunities, plan a compelling approach, and close the deal

· Experience collaborating across teams (e.g. Marketing design, service delivery) to shape proposals and deliver joint objectives

· A strong relationship-builder with the credibility to work with senior executives, philanthropists and decision-makers

· Organised, self-starting and passionate about helping families when they need it most

· Line management experience desirable, but not essential

We will be reviewing applications ongoing so early applications are advised. We may close the advert earlier than advertised.

Only shortlisted candidates will be contacted. Please submit your CV along with a covering letter(max 2 pages) explaining how your experience fits the role. More details can be found in the recruitment pack attached. 

Closing date: 3 October 2025

Are you an innovative Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM?

The charity is currently in the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM. The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters.

Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Manager shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.

Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third-party suppliers.

If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.

This position is based remotely. But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation. You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

​Salary: £50,076 per annum, rising to £52,711 after 12 months in London (or £45,760 per annum rising to £48,396 after 12 months outside of London).

Hours: Full-time (35 hours per week) and job share applications are also welcomed.

Contract: Permanent

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

Closing date: Friday 26 September 2025 at 08.00

Shortlisting date: Thursday 2 October 2025
Interviews: Tuesday 7 October 2025

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​​​​About the Voice & Impact directorate

​This role sits within the Voice & Impact directorate; a team focused on amplifying the voices of charities in civil society and making positive change for the future. V&I comprises NCVO’s policy and public affairs team; communications, campaigns and marketing team; digital content team and membership and engagement team.

​About the Membership & Engagement team 

Membership and Engagement is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

About the role

With over 17,000 members across the voluntary sector, NCVO is proud to support and represent charities and volunteers of every size and shape. The role is central to ensuring our members feel valued, supported and part of a vibrant community.

The Membership Manager will

• Lead and develop the membership team, fostering a collaborative and inclusive culture that brings out the best in people.
• Deliver and evolve our membership offer so that it remains high-quality, relevant and accessible to diverse organisations.
• Drive growth and retention, using data insight, CRM tools and strong relationship management to meet ambitious income targets.
• Ensure member receive outstanding service and that their voices are at the heart of NCVO’s work.

The ideal Membership Manager is an experienced people manager and membership professional with a track record in leading membership strategy, engagement and retention. They will bring excellent interpersonal and influencing skills, confidence in managing budgets and a deep understanding of the voluntary sector.

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase or sell up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We are located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.

We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.

This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.

This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.

Purpose of the role

1. To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group 
2. To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations
3. To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events
4. To support the High Value Events & Corporate Manager in time bound projects as and when necessary

Supporter care

• To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors
• Ensure effective frontline support and response for donors across a range of incoming systems
• Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines – updating those wherever required with approval by the RSG Fundraising Officer.

 Donations and data entry

• Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records
• Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly
• Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
• Filing and management of paperwork, ensuring due diligence and security measures are followed.

Fundraising & volunteer support

• To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down
• To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers 
• Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported
• To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular.

Other

• To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings
• Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible
• To be conversant with relevant fundraising legislation and the guidelines of the Fundraising Regulator and the GDPR
• To undertake other duties as may be required and which are consistent with the nature of the role.
   

Knowledge and experience:

• Experience of working in a customer focused environment, preferably within fundraising
• Good working knowledge of CRM database
• Experience of banking processes and consistent financial reconciliation 
• Ability to manage a busy workload meeting deadlines
• Experience of working on own initiative and as part of a team
• Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable)
• Experience of coordinating or working with volunteers, including corporate groups (desirable).

 Skills:

• Excellent communication skills including written (and email) and on the phone
• Excellent attention to detail with a good eye for numbers 
• Excellent general IT skills including Word & Excel
• Good relationship building skills and an ability to work across teams creating strong internal networks
• Strong organisational skills with the ability to manage multiple tasks in a live event environment
• Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups.

 Personal characteristics should include:

• A consultative approach to solving problems
• Planning and organising; schedules activities effectively
• A positive upbeat attitude
• Effective team player
• Role model our values in all aspects of work
• Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events.

We reserve the right to update and amend your job description to ensure it accurately reflects the role.

Looking to lead impactful work with a passionate, high-performing charity team? Join Cosmic to shape and deliver life-changing family support.

Based across two world-renowned London hospitals, this role puts you at the heart of vital projects supporting NHS staff, families, children and babies in intensive care. You’ll lead our pioneering post-discharge service, work closely with clinical teams, and ensure Cosmic’s work continues to deliver measurable and meaningful impact. If you're a confident project manager with a head for data, a heart for people, and a drive to improve services where it matters most - we’d love to hear from you.

About Cosmic

Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.

The Role

This role will be pivotal in connecting Cosmic with the families we support and our NHS units across both hospital sites, by managing service delivery and fostering continuous engagement. The postholder will lead and coordinate our new Post-Discharge Support service, working closely with families, the NHS Family Liaison Team, and counsellors. They will also be responsible for monitoring and evaluating the outcomes of service delivery projects - focusing on the experiences and impact on both NHS staff and families - while ensuring efficiency and value for money through careful cost assessment.

NHS Engagement & Relationship Management

• Build strong partnerships with PICU and NICU teams to embed Cosmic’s presence, raise awareness, and identify areas for support.
• Collaborate with clinical teams to develop and deliver projects that improve patient, family and staff experiences - maintaining an up-to-date pipeline of funding needs.
• Liaise directly with families on the units to understand their needs and explore how Cosmic can offer practical and emotional support, helping to build trusted relationships and inform future service development.
• Organise engagement activities and events to promote Cosmic across the units, ensuring consistent branding and visibility.
• Represent Cosmic at senior staff hospital meetings, forums and working groups, sharing feedback and opportunities with the wider team.
• Manage project timelines, budgets, KPIs and reporting to senior management and funders.

Engagement Campaigns

• Create, promote and mobilise staff on our units to deliver a yearly schedule of engagement campaigns. Work with staff to develop new and existing campaigns; creating and implementing the plans as appropriate.
• To keep abreast of any key or newsworthy/trending national developments and topics relating to PICU & NICU care and the NHS and develop campaigns as appropriate.

Management of Service Delivery Programmes

• Identify and implement a plan to secure the necessary resources to deliver services, such as recruiting new counsellors for post-PICU support programme.
• Develop, in partnership with the units, service delivery models that include services provided, and their impact.
• Develop project budgets with the COO, monitoring and evaluating them to ensure projects are delivered on budget.
• Oversee ongoing evaluation and development of the service to ensure it meets targets and desired outcomes.
• Work with our supporters and past patients and families in the development of projects and services.
• Work closely with the Family Liaison Team, who will interact directly with families benefiting from the service, to ensure their needs and experiences inform the ongoing development of the project.

Monitoring, Evaluation & Reporting

• Develop and implement data metrics and gathering points to measure and analyse the impact of Cosmic’s services, supporting outcomes reporting and strategic decision-making.
• Utilise strong IT skills for database modelling and data interpretation, ensuring timely data capture in collaboration with clinical staff to enhance service delivery and promote awareness.
• Monitor and report on the impact of Cosmic’s work to support funding efforts and improve overall effectiveness.

Who We’re Looking For

We’re looking for a confident and organised professional who can manage high-impact projects, work effectively with NHS colleagues, and deliver meaningful services for families and staff. You’ll need to be comfortable juggling multiple priorities while keeping a clear focus on outcomes and relationships.

You’ll bring:

• Strong project management skills, with experience of engaging with stakeholders and reporting on services.

• Proven ability to develop and use data metrics to measure programme impact, support service improvement, and meet external reporting needs.

• Confidence in working with clinical teams to gather data, track progress, and interpret complex information for strategic use.

• Experience developing end-to-end processes - from identifying needs and prioritising projects to delivery and evaluation.

• Excellent communication skills and an authoritative, professional manner when representing the charity.

• A collaborative approach to teamwork, including chairing meetings and motivating others.

• The ability to make sound decisions under pressure and communicate them clearly and constructively.

• An understanding of paediatric or neonatal care environments is desirable but not essential.

Why You’ll Love Working with Us

At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.

• 27 days holiday plus Bank Holidays

• £200 professional development budget annually

• Hybrid working opportunities

• Employee Assistance Programme

• Flexible hours. Core office hours 10am – 4pm

To be considered for the Service Delivery Manager role, please ensure you answer the screening question in full.

We are looking for an experienced and passionate Philanthropy Manager to work as part of our Fundraising Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams spanning Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts & Grants, and Partnerships.

As a newly established programme, Philanthropy demonstrates exciting potential for both Rethink and MHUK, with initiatives spanning major donor and mid-value engagement. Trusts & Grants have a strong track record at Rethink Mental Illness and a growing portfolio of supporters at Mental Health UK. The team is well-positioned to develop innovative funding propositions that support the future ambitions of both charities, working to achieve both in-year cornerstone grants and long-term, transformational funding. Corporate Partnerships have launched several exciting partnerships across both charities and the portfolio and team continues to grow.

How you will make a difference

Are you an excellent relationship manager looking for a new and exciting challenge? We are looking for an ambitious individual, who is passionate about making a difference to the lives of people affected by mental illness to join our small, growing Philanthropy team.

Philanthropy is developing income stream for Rethink Mental Illness and Mental Health UK. This role will support the Interim Head Trusts and Philanthropy to lay the foundations for the future of high value giving for both charities, helping carve out relationships and ideas that form the basis of our transformational giving. It’s an exciting opportunity for an experienced relationship builder who is inspired by the prospect of building a high impact philanthropy programme.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

The Christie Charity is an ambitious and forward-thinking organisation with a loyal supporter base. As an independent charity, everything we do is geared to supporting the renowned Christie NHS Foundation Trust in Manchester to ensure that cancer patients receive the highest level of treatment and care and have access to world leading research and technology.  

We are looking for an enthusiastic and organised fundraiser who will be focussed on securing gifts from trusts and foundations. You will have at least 5 years experience of Trust fundraising, as well as researching and writing detailed information. You should be a team player with excellent communication skills and be highly IT literate.

You would be part of a successful, high achieving collaborative team and be joining The Christie Charity at an exciting time, with the launch of key capital appeals enabling us to see a real step change in our income.

Job purpose:
Alongside the Head of Finance, the Management Accountant will provide business partnering by build relationships with SMT, managers and their teams, providing them with financial insights, reporting and analysis that enable them to make informed decisions. The post holder will champion and drive automation, enabling the effective and efficient running of the finance function.

The post holder will be a part-qualified/newly qualified accounting professional with experience of working in a not-for-profit setting. The role involves use of our accounting system IRIS Financials (formally PS Financials), ensuring the accurate and timely reporting of financial information; compliance with both internal financial procedures and external regulations; and recording and monitoring of financial data.

This role is based at our head office in 21 Portland Place, London. We offer a hybrid working arrangement with a minimum of 2 days in the office per week.

Key responsibilities:

Financial management and reporting

• Prepare monthly management accounts and cash flows for the Head of Finance to review.
• Prepare year-end schedules and other supporting documents for submission to external auditors as set out in annual audit plan and support the Head of Finance with responding to auditor queries.
• Maintain the Association’s accounting systems including updating the chart of accounts, period maintenance and user access.
• Support the Head of Finance with maintaining bank mandates for the Association and Foundation.
• Prepare monthly payroll journal and pension upload for the Head of Finance to approve.
• Prepare quarterly VAT return for approval by the Head of Finance and reconciliation of VAT control accounts within IRIS Financials.
• Reconcile statements received investment managers and record investment income and gains/losses into IRIS Financials accounts.
• Ensure assets are created and disposed within IRIS Financials fixed asset register and depreciated in accordance with the Association’s capitalisation and accounting policies.
   

Operational management

• Provide high quality and effective financial reporting, support and assistance to the Head of Finance and other senior managers in relation to budgets, forecasts and any financial modelling as required.
• Under the guidance of the Head of Finance, monitor and review financial systems and procedures and recommend, devise and implement more effective and efficient procedures.
• Maintain and improve your own competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practice as described in the Staff Handbook.
• Support and promote the Association’s commitment to diversity and equality of opportunity in the workplace.

 This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Person specification

Skills, knowledge and experience

Essential

• Part-qualified / newly qualified accountant (ACA/ACCA/CIMA/CIPFA).
• Excellent communication and interpersonal skills, including the ability to explain financial information to non-finance managers.
• Excellent working knowledge and understanding of computerised accounting systems. Strong Microsoft Office skills.
• Experienced in the use of membership databases and reconciling financial data held within database to accounting system.
• Experienced in leading or participating in the production of regular management accounts and other financial performance reports.
• Working knowledge of charity accounting including principles of restricted fund accounting.
• Highly organised, able to work swiftly but with strong attention to detail and a focus on accuracy.
• Strong customer service skills and demonstrable ability to work with a diverse range of people.
• An appetite for problem-solving and making improvements and enhancing existing ways of working.

Desirable

• Experience of working within the membership or not-for profit sector.
• Experienced in the of IRIS Financials
• Experience of supervising and or coaching an individual
• Experience of processing and/or reviewing payroll
   

Supporting over 750 children and nearly 1,000 families annually, Acorns Children’s Hospice is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Palliative care for children aged 0–18 is delivered at Acorns’ hospices in Birmingham, Worcester, and Walsall, as well as in family homes and other community settings. Acorns’ holistic, tailored approach is designed to meet each child’s clinical, emotional, cultural, religious, and spiritual needs.

Corporate fundraising at Acorns is on an exciting growth journey, with ambitions to increase income from £800K to £1M in the next two years. The team is known for its creativity and drive, and the charity has built strong partnerships with high-profile brands including Aston Villa FC, Pinsent Masons, and Tippers. This is an environment where innovation, strategy, and genuine relationship-building all come together to create meaningful, long-term partnerships.

This role offers a warm and well-developed patch, a supportive team culture, and space to be creative in how you grow and uplift corporate partnerships. You’ll be the lead relationship manager for a portfolio of established partners across Birmingham and the Black Country, focusing on stewardship, renewals, and smart uplifts.

While the focus is primarily account management (around 75%), you’ll also contribute to new business through activities like COTY pitches. You’ll work closely with the Business Development Manager and be line-managed by a detail-oriented and flexible leader who fosters autonomy, progression, and innovation. Expect variety, visibility, and the chance to make a genuine impact.

As Corporate Fundraising Manager, you will:

• Lead the stewardship and growth of existing corporate partnerships, using creative and strategic methods to increase value and longevity
• Manage a portfolio of supporters, including warm relationships 
• Represent Acorns at events and lead hospice tours to deepen supporter engagement
• Collaborate with the Business Development Manager on new business opportunities
• Take an active role in planning and delivering key corporate events, such as golf days and black-tie dinners
• Contribute to cultivation plans for senior leaders within corporate partners
• Use data and insight to report on progress and inform partnership development

Ideal skills and experience:

• Strong corporate fundraising or account management background, ideally with experience managing partnerships in the £30K–£50K+ range
• Confident steward and communicator, able to build rapport and deliver excellent supporter journeys
• Strategic thinker with a flair for finding growth opportunities within existing partnerships
• Comfortable pitching and presenting to corporate audiences at all levels
• Excellent organiser who can juggle competing priorities, meet deadlines, and maintain attention to detail
• Willingness to work out-of-hours at events and maintain regular hospice presence
• Dynamic, creative, and solutions-focused, with a collaborative mindset and passion for Acorns’ mission

Benefits include:

• 27 days annual leave plus bank holidays (5 days holiday buyback scheme starting from April 2026)
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support