Customer care manager jobs
We currently have an exciting opportunity for 2 x Peer Support Corodinators (known internally as Volunteer Manager- Peer Support) to join the National Homicide Service in the Peer Support team.
These roles are full time working 37.5 hours per week, one is offered on a permanent basis and the other on a fixed term contract until 01/09/2026. These roles are home-based with regular travel required.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
The role is home working, however the team collectively cover England and Wales, so the ability to travel with occasional overnight stays is vital.
As a Peer Support Volunteer Manager you will be:
- Responsible for development and management of a cohort of lived experience volunteers
- Triaging and Risk Assessing clients as they are referred into the service
- Facilitating Peer Support groups, both online and face-to-face
- Contributing to the training and recruitment of new volunteers
You will need:
- Experience, knowledge and understanding of trauma informed working in a client facing role, with knowledge of the impact of traumatic bereavement
- Knowledge and understanding of safeguarding practice and legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
- Willingness and flexibility to travel (including overnight stays) and to work evenings and weekends with notice
- A proven ability to confidently use various IT systems including Case Management, Microsoft Office, Zoom, Outlook and other online applications/platforms.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Job Description
-
Job title: Youth Practitioner
-
Location: East London - Newham, Hackney, Tower Hamlets
-
Salary: £27,007.50 (depending on experience)
-
Hours: 35 hours per week. Core hours: Monday-Friday, 10am-6pm.
Please note, this role will also involve occasional morning, evening and weekend work, and working hours may adjust accordingly. Most significantly, given the nature of this work within schools, the candidate will need to be willing to work from 8.30/9am for particular school-based sessions
Who are we?
The Outrunners is a Hackney-based charity empowering young people across East London through running and movement. Supported by partners like Nike and Moju, we aim to boost well-being, teamwork, and communication skills for youth aged 8-18. Our aim is to boost the well-being, teamwork and communication skills for young people across East London.
For a relatively new organisation, we’ve already had a big impact through supporting hundreds of local young people and changing the landscape of youth work in the process. Check out our feature in GQ magazine here!
Last year we launched an exciting partnership with Nike’s Social and Community Impact team. As a Youth Practitioner, you will help us to scale our Schools Programme. You’ll deliver our programmes across schools in East London, aiming to engage more young people in movement and running.
Before you read the job description, please remember you don’t have to tick all the boxes for the role to apply. If this role excites you and you believe you could make a difference, please do apply as we want to hear from a diverse range of people!
The Role
We are looking for a Youth Practitioner to work alongside the Youth Programme Team to develop and deliver our Nike funded Schools Programme targeted at Year 7 and 8 young people (age 11-13) across East London.
We’re seeking someone caring, ambitious and keen to learn who loves working with young people. You will have a strong moral compass and a proven commitment to really make a difference to young people’s lives.
You will be highly motivated, with high standards for yourself and others, as well as having a good understanding of the barriers and challenges faced by young people living in East London.
You will have lots of energy and enthusiasm, and enjoy movement. You will be a natural people-person with a high level of empathy, able to make people feel valued, respected and heard.
Main Duties:
-
Deliver fun and engaging Outrunners sessions at our partner schools to young people aged 11-13, alongside PE teachers.
-
Manage relationships with partner teachers and SLT at our partner schools.
-
Work with the Youth Programme Manager and other Youth Practitioners to design and deliver holistic movement programmes with a focus on running, targeted at 8-18 year olds.
-
Ensure safeguarding procedures are upheld for all young people.
-
Undertake administration tasks such as ensuring evaluation forms are completed, uploading data to our CRM system and planning sessions.
-
Complete any other business required by management and pitch in to help with other tasks at busy times during the year.
This job is for you if:
-
You have experience of working with young people and their families
-
You have experience delivering youth programmes targeted at young people with proven successful outputs
-
You have relevant youth work experience or a relatable youth work qualification (please note - a youth work qualification is only a desirable criteria)
-
You can develop strong working relationships with colleagues and teachers within schools
-
You have a working understanding of safeguarding children and young people and how to maintain appropriate professional boundaries
-
You have a commitment to, and working understanding of, equality and diversity, with the ability to work in culturally diverse communities, as well as a readiness to challenge discriminatory behaviour
-
You have excellent communication, time management and organisational skills with the ability to prioritise and multitask
And also consider applying if any of the following apply to you:
-
You have worked in schools supporting young people
-
You have experience working with young people in sports and fitness
-
You have qualifications in youth work or fitness
What’s in it for you?
-
The opportunity to make a difference to young people's lives!
-
The chance to attend exclusive, exciting events
-
Nike/Outrunners branded sports clothing provided for work
-
Learning and development opportunities to fit your aspirations, including with some of our partner businesses
-
Working alongside aspirational brands such as Nike and MOJU
The successful applicant will need to be subject to a background enhanced disclosure check by the Disclosure and Barring Services (DBS) before any appointment can be confirmed.
Interested? Here’s how to apply!
-
Upload a copy of your CV and a covering letter explaining why you would like the role, and how you meet the requirements listed in the job description. The covering letter should be no longer than two A4 pages.
-
If you meet our requirements, we will contact you about the next stage after the closing date (Friday 18th July)
Thank you!
About the Minster Centre
The Minster Centre is a registered charity and company limited by guarantee that provides training in psychotherapy and counselling and an affordable therapy service.
It was founded in 1978 as the first Integrative psychotherapy and counselling training in the UK and is a leading psychotherapy training institution. Now based in Queens Park, NW London, it runs training ranging from open access introductory courses to post-graduate degrees validated by Middlesex University. The Minster Centre caters for around 300 diploma and MA students each year. It is registered with the Office for Students.
The Minster Centre Psychotherapy & Counselling Service (MCPCS) also provides a safe, affordable and professional counselling service to people over the age of 18 who are experiencing a range of difficulties. The service is provided by senior trainees who are in the process of completing their therapy training.
The Centre has an annual turnover of £1.8 million and over 80 staff, most of whom are part-time. For further information about the Centre please visit the Minster Centre website
Role purpose
The Minster Centre is seeking to develop and further professionalise its operations and is recruiting to a new Head of Finance role. This is a part-time, flexible role for two days per week in the first instance. Some time in the office will be needed to work alongside other staff and key stakeholders – this can be managed flexibly alongside working from home. The role would therefore suit someone who wants to balance an interesting and senior role alongside other responsibilities or interests.
The Head of Finance will oversee the financial operations of the charity, owning and ensuring compliance to financial policies and procedures. You will provide strategic financial guidance to the Management Committee and contribute to the delivery of the charity’s financial strategies.
Early priorities will be:
- A review of existing financial policies and procedures to support the ongoing effective running of the charity.
- Working with the Lead team to ensure the charity’s finances are sustainable long-term
A full job description and person specification is available in the Recruitment Pack at the bottom of this page.
Terms and conditions
Salary: Pro rata, £55,000 FTE
Hours: 14 hours per week in the first instance, hybrid working. Exact hours open to negotiation. Some flexibility will be required to attend key meetings.
Contract: Fixed term appointment to end July 2028, in the first instance.
Holidays: 33 days including bank holidays, pro rata
Key working relationships: Management Committee (4 staff who collectively lead the organisation). This post will report to that Team and be line managed by one of them), Finance Administrator, HR and Governance Manager, Quality Manager and Registrar.
How to apply
Please apply using the application forms with a covering email to Afua Pierre by 12 noon on Thursday 17th July, however we reserve the right to close the recruitment process once we have received sufficient high quality applications.
For further information please contact the Director, Lissie Wright by email to arrange an informal conversation.
We particularly welcome applications from people from underrepresented groups, including people from global majority communities, the LGBTQIA+ community, care leavers, people with disabilities and people from other minorities.
The client requests no contact from agencies or media sales.
Thank you!
£35,000.00 per annum, working 35 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Senior Finance Officer (Purchase Ledger) maternity cover role will play a key part in the delivery of an efficient and effective payables service to the business and it's customers by ensuring invoices, expenses and regular payments are paid and accounted for correctly and promptly and in line with the purchase order process, policy and internal procedures.
This is a Fixed term contract for 12 months. This role is a Hybrid role and you will be required to be at the office 2 days a week.
What you'll do:
* Process Purchase orders and invoices onto the system, ensuring transactions are accurately recorded and authorised as per policy and in line with purchase order procedures
* Process petty cash reimbursements in a timely manner
* Monitor the Purchase ledger mailbox, ensuring that queries and arising actions are dealt with, and invoices are registered on the system in a timely manner
* Act as Finance first point of contact on purchase order queries
* Prepare upload files for the weekly BACS payments as required
* Prepare ad-hoc manual payments as required
* Set up new supplier and system user accounts onto the purchase ledger system
* Process Purchasing card and Cash card applications
* Ensure the regular reconciliation of supplier statements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage service-user involvement
* Excellent Communicator
* Approachable and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
What you'll bring:
Essential:
? Excellent time management skills, with the ability to manage their own workload
? At least two years experience in a purchase ledger role
? Experience of working with a P2P system
Desirable:
? Experience of working in a Social Housing organisation
? Graduate or AAT qualified
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Health & Wellbeing Coach Lead, you will oversee and support a small team of coaches, while also delivering personalised, one-to-one coaching yourself. Working closely with Primary Care colleagues and community partners, you’ll help design and deliver a person-centred, holistic programme that empowers people to manage their health and wellbeing more confidently and reduce reliance on clinical interventions.
Registered Charity
21 - 50
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
�� Join Our Team as a Field Support Engineer – North Region
We’re looking for a Field Support Engineer to deliver vital technical support across our Northern clinics. This is a hands-on, dynamic role where no two days are the same – perfect for someone who thrives on variety and making a real impact.
�� Location: North (Hybrid with expectation to travel 4 days per week with typically one admin day)
⌚ Contract Type: Permanent, 35 hours per week
�� Salary: Starting from £27,565.01 - £30,459.335 dependent on experience
Role Overview:
As our Field Support Engineer, you will be responsible for managing your day to day work and project workload, providing clear visibility of site incidents, priorities and schedules to all stakeholders.
Working as part of the UK IT Support team, you’ll be reporting to the Technology Solutions Manager, the role will involve both technical support and project work across multiple technical areas. Your role will be quite varied, predominantly travelling around the North of England to our clinical and treatment sites providing a high level of onsite IT support, with some flexibility of time in office or working from home when not setting up or supporting sites.
You will be part of and collaborate with the wider Global Information Services team as well as work with in-country IT teams.
What can we offer you?
- �������� Competitive family friendly benefits to support your family and working life
- �� Market leading Aviva pension provider up to 5% employer contribution
- �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
- �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
Key Responsibilities:
- Manage technical support for site commissioning projects and oversee daily and project workloads.
- Provide visibility of site incidents, priorities, and schedules to stakeholders.
- Support onsite incidents and requests across multiple technology areas.
- Develop relationships with stakeholders to improve onsite support processes.
- Proactively identify and resolve issues before service is affected.
- Review and update IT support documentation to enhance the knowledge base.
- Evaluate operational procedures and policies for best practices.
- Manage IT assets.
What we’re looking for:
- Previous experience as a Field Support Engineer or similar.
- Can learn new skills quickly and easily.
- Proven experience working to and achieving targets.
- Demonstrable problem solving and troubleshooting skills.
- Proven experience of providing end user support, including call logging, support progression and incident resolution.
- Experience in using and maintaining knowledge base.
- Microsoft Azure AD, M365, Exchange Online, SharePoint, InTune.
- Demonstrable working knowledge of supporting Microsoft Windows 10 and MS Office applications.
Registered Charity
501 - 1000
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Fundraising Assistant, you’ll play a key role in supporting all aspects of our fundraising activity – from day-to-day operations to our ambitious Transforming Lives Appeal. You’ll work closely with individuals, community groups, and organizations to inspire and maximize their fundraising potential.
About the role
- Support all aspects of fundraising for both day-to-day needs as well as the Transforming Lives Appeal
- Proactively work with individuals, community groups, and organisations to encourage and maximize their fundraising potential
- Assist in the development of strong relationships with donors and supporters by engaging them on a professional level and understanding their motivations
- Assist in delivering the fundraising events programme contributing your ideas to help develop and plan events and supporting their delivery
- Engage with students and staff on an ongoing basis to facilitate the understanding of their fundraising needs as well as to be able to host tours of the trust in a knowledgeable manner
- Assist in all aspects of administration from taking calls, answering emails, and general administration tasks
- Deliver a consistent and high quality of supporter engagement through all enquiry channels
- Contribute new ideas and continually seek to improve processes to drive efficiency and improve supporter experience
What we’re looking for:
- GCSE English and Maths grade 4/C or above
- Experience of charity, sales, marketing or administrationExcellent organization and administrative skills
- Excellent IT skills and good understanding of social media
- Working on databases
- Self-motivated with a flexible approach to working including being available to assist with events during evenings and weekends
- Excellent presentation, interpersonal and written communication skills with an attention to detail – able to interact at all levels within the trust in a professional and engaging manner
- Full clean driving license – post holder to be prepared to use own car in line with Trust driving policy
About Seashell
Seashell has a simple mission; to help children and young adults with the most complex needs, and their families, live their best lives. It is a truly inspiring place to work. We celebrated our 200-year anniversary in 2023 and have been based on our current campus in south Manchester since 1952. Our amazing workforce of over 600 staff educate and care for 150 young people who attend our school and college, 50 of whom live with us on site in our 17 residential houses.
Seashell is nationally recognised for its skilled workforce who are trained to educate and care for children and young adults who have the highest needs in the UK, and which include a complex range of visual, hearing and multi-sensory impairments, severe and complex autism, as well as physical disabilities.
Seashell’s exciting new vision launched in 2022 and reads: “Seashell aims to be exceptional in educating and caring for children and young adults with the most complex needs, with an amazing workforce supporting families from its world class campus, and to share its excellence on a national and international platform.”
The journey towards this vision has already begun and new, state of the art facilities are being built. Following the construction of a residential village in 2015 and a world class school and shared services building which opened in February 2023, we are embarking on the next phase of our site transformation - a new college and inclusive sports and wellbeing facilities which is set to be delivered in 2026. Following this we will continue with our campus transformation, with plans for several capital projects including a knowledge hub, forest school and tree house, sports pavilion, and a hydrotherapy centre.
If you would like to work for an inspirational, values driven Northwest charity and make a real difference to the lives of our very special students, please apply for this exciting role.
The client requests no contact from agencies or media sales.
Thank you!
Hours: 25 - 27.5 hours per week Mon – Fri. Daily working hours can be 9 - 3, 9:30 - 3:30 or 10 - 4. Half hour unpaid break.
Contract: Fixed term until 31st March 2026, strong possibility of continuity. Start date ASAP
Report to: Nightingale Service Manager
Location: Hybrid – White House Community Centre, Hampton and from home. Working from office for all hours available if preferred. Other locations as needed.
Salary: £27 – 28.5k FTE DOE plus 5% pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.
Join a great team providing support to local older people when leaving hospital.
Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year.
We currently have an excellent administrator opportunity for flexible and proactive individual to join our Nightingale Home from Hospital service, which provides much needed free support to local older people who have been discharged from hospital or become unwell in the community – with a particular emphasis on those living alone and without family support.
Our small team of team & volunteers are involved in organising and delivering tasks which facilitate a speedy hospital discharge and make homes safer to avoid admission – including fitting keysafes, moving furniture, shopping, giving advice and coordinating with health & social teams.
This busy role will include:
- Taking referrals into the service and adding to the CRM / database.
- Updating CRM / database and gathering information for the team to support clients.
- Coordinating Nightingale staff and volunteers to ensure tasks essential for a safe discharge are complete.
- Ensure the individual receives the support/services they need taking a holistic approach – working and communicating with staff, referrers, clients, family members, carers, social workers, hospitals and other Age UK Richmond and voluntary sector services.
We are looking for an individual with excellent administration and IT skills with experience in a health or social care related field being highly desirable. A proactive, enthusiastic and highly organised approach is also essential.
Please click on apply to be taken to our website for morre information and how to apply. Application deadline Wednesday 9th July at 9 a.m. with interviews in Hampton on the Monday 14th July.
Registered Charity
21 - 50
Provide support to help local older people to live healthier, happier and more independent lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Prison Phoenix Trust
The PPT are the leading experts in yoga and meditation in prisons in the UK and Ireland. Since 1988 we have supported the personal development and rehabilitation people living in prison through meditation and yoga. We do this through 121 mentoring, group yoga classes, peer support newsletters and resources such as books and DVDs that help people practise yoga and meditation in their cells. We deliver the British Wheel of Yoga’s accredited training Teaching Yoga in Prison.
A small staff and volunteer team based in Oxford works with a network of self-employed yoga and meditation teachers across the UK and Ireland.
This new role is part of an expansion of the staff team to build the capacity of the charity to meet the growing demands for its services and the income to support this.
The role
At an exciting time for the expansion of the charity’s fundraising activities, the Development Coordinator will play a pivotal role in driving and expanding the charity’s income from individual donors while leading the development and execution of community fundraising initiatives and events. This role is pivotal in building and nurturing long-term relationships with individual donors, cultivating new donor prospects, and developing innovative community engagement strategies, working with The PPT’s Development Lead.
The ideal candidate will be an energetic and passionate professional with expertise in donor relations, event management, and community fundraising. They will be skilled at creating impactful experiences that inspire both individual and collective action, making a lasting difference in the lives of those we serve.
Responsibilities
1. Individual Fundraising
Innovate and implement a donor acquisition strategy appropriate for the values of The PPT.
- Implement an audience segmentation approach to building individual, regular and legacy giving, drawing on accurate analysis of data, using The PPT’s Access database.
- Project manage delivery of quarterly postal appeals including segmentation and targeting of messaging, mail-merge and printing, dispatch by volunteers or mailing house.
- Email marketing, including use of Mailchimp to segment audiences and target messages.
- Optimise The PPT’s use of JustGiving and other fundraising platforms, regularly reviewing performance.
- Optimise fundraising functionality of The PPT’s website and support colleagues in the development and procurement of a new website.
2. Community fundraising
- Manage and plan the growth of The PPT’s community fund raising activities, with a particular focus on yoga groups and faith groups.
- Review and develop cost-effective levels of support for fundraisers.
3. Donor care:
- Manage relationships with current and prospective donors and fundraisers by ensuring timely acknowledgment of gifts.
- Refine use of automated systems, such as Mailchimp and JustGiving to automate acknowledgement of gifts where appropriate, while ensuring optimum levels of personalisation, such as hand-written cards and notes. Fulfil established donor journeys, ensuring donor led and annual stewardship is met.
4. Data management, analysis and reporting
- Maintain and update The PPT’s supporter database, ensuring all records are accurate and up to date. Initially using Access and adapt with the move to a new database/CRM programme.
- Track, monitor and report quarterly on results of FR activities
- Support colleagues in the development and procurement of a new database and/or customer relationship management system.
5. Event Coordination
- Plan and project manage delivery of The PPT’s public facing, fundraising and donor stewardship events including planning, promotion, logistics, and follow-up.
- Integrate donor care into event planning, ensuring that donors feel personally valued and appreciated before, during, and after events.
- Work with Communications Coordinator in producing printed and display materials for events.
- Plan and project-manage delivery of The PPT’s presence at networking events for example in yoga, faith and criminal justice communities.
6. Communications and Marketing
- Contribute to development of social media audiences to meet charity’s profile-raising and fundraising objectives.
- Craft compelling messages and content for supporter communications that highlight The PPT’s mission and impact.
Skills and Qualifications:
Essential
- Proven fundraising experience, especially in individual giving (e.g., regular giving, legacies, donor stewardship, direct mail, online fundraising
- Knowledge of best practices and ethical standards in fundraising, with a strong focus on donor care
- Expertise in using Excel and Access to analyse and report on fundraising data
- Skilled in using Mailchimp and CRM systems (e.g. Donorfy, Beacon, Salesforce) to manage donor journeys and stewardship - Comfortable analysing donor trends and campaign performance
Desirable
- Membership of a professional fundraising body (e.g. IoF) or evidence of continuous professional developmen
- Knowledge of emerging trends and innovations in donor engagement and stewardship
Work Experience:
Essential
- Experience in donor acquisition and retention, with strong focus on engagement and stewardship
- Experience in planning and managing fundraising events, including logistics, communications, and follow-up
- Experience supporting community fundraising efforts and engaging volunteers
- Experience using online platforms (e.g., JustGiving) for fundraising campaigns
- Able to report effectively on fundraising performance metrics including donor retention
Desirable
- Experience working in a small charity environment where flexibility and relationship-based fundraising are critical
- Experience or interest in contemplative practices (e.g., meditation, yoga)
- Experience with or interest in the criminal justice system and/or prison reform
Communication Skills:
Essential
- Strong written and verbal communication skills
- Able to craft compelling donor messages, thank-you letters, and reports
- Comfortable presenting fundraising results and stories to stakeholders including donors, trustees, and management
Desirable
- Creative in writing appeals and recognising donors in a personalised and inspiring way
Teamwork and collaboration:
Essential
- Ability to work both independently and collaboratively within a small team
- Willing to support other areas of the charity’s work as needed
- Proactive and flexible team player
Desirable
- Able to bring creative ideas for improving collaboration and community engagement
Personal Qualities:
Essential
- Passionate about the charity’s mission and values - Empathetic and relationship-focused
- Organised and able to manage multiple donor relationships with care
- Resilient and adaptable, especially in managing fundraising challenges
- Creative and proactive in planning and delivering engaging fundraising experiences
Desirable
- Interest in personal/spiritual growth
- Strong interest in donor-centred fundraising approaches
Working Needs:
Essential
- Comfortable managing a varied workload and meeting deadlines
- Commitment to delivering exceptional donor care and stewardship
- Tolerant, calm, and self-directed working style
Desirable
- Interest in deepening knowledge of charity fundraising and administration
- Interest in yoga, meditation, or prisons as part of the charity’s broader focus
Applications due as soon as possible to meet a rolling recruitment programme. Full job description, role, terms and conditions on our website. Please apply by sending a CV and covering letter about your interest and suitability for the role.
Registered Charity
11 - 20
The Prison Phoenix Trust supports the rehabilitation of people in prison with meditation and yoga: classes, resources, peer support and mentoring.
The client requests no contact from agencies or media sales.
Thank you!
We're looking for a kind, compassionate and resilient Governance Support Officer to join our located at our Head Office in Islington.
£30,000.00 per annum, working 35 hours per week.
This is a Temp to Perm job reviewed at 9 months.
Want to feel like you're part of one team? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Governance Administrator will be responsible for supporting the organisation to adhere to legal and regulatory requirements, reducing the risk of non-compliance, fines, or reputational damage. They ensure policies and procedures align with governance standards and industry regulations.
What you'll do:
* Risk Panel Coordination: Manage and facilitate the full end-to-end process, including scheduling, document collation, and stakeholder engagement.
* Financial Administration: Process invoices and raise purchase orders in line with company procedures.
* Insurance Claims Management: Investigate, administer, and liaise with insurers and colleagues regarding company insurance claims.
* Whistleblowing Case Handling: Receive, allocate, and review whistleblowing complaints, including manning the helpline on a rota basis.
* Land Registry Assistance: Support colleagues with Land Registry searches and the procurement of copy title registers and plans.
* Legal Liaison: Work closely with solicitors on property transactions involving LACS and its subsidiaries.
* Governance Documentation Management: Ensure key governance documents are maintained, reviewed regularly and kept up to date.
* Coordination of the Contract Management documentation - gathering and keeping record of contract documentation
* Key Regulatory Filing - supporting the Director of Governance to complete online and physical filling requirements for Companies House, RSH etc.
* Maintaining online filing system - keep the Diligent Board portal and SharePoint filing up to date in an organised structure.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Attention to detail - Governance involves handling critical documents, policies, and compliance requirements. A keen eye for detail ensures accuracy in record-keeping and decision-making.
Strong organisation skills - maintaining documentation requires excellent organisational abilities to keep processes running smoothly.
Effective Communication - clear, concise and professional communication is crucial when liaising with board members, executives, customers and external stakeholders.
Adaptability & Initiative - with evolving regulations and organisational needs. Being proactive and adaptable ensures efficiency in handling challenges. A high level of self-motivation is required and ability to work under pressure with conflicting demands
Teamwork & Stakeholder Management - coordinating and liaising with stakeholders. Strong interpersonal skills to build effective working relationships.
What you'll bring:
Essential:
- Experience of working within a busy department in an administrative role.
- Strong communication and interpersonal skills
- Effective time management skills
- Strong organisational skills and attention to detail
- Excellent IT and system skills
Desirable:
- Experience of working within a governance role
- An understanding of risk management
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Thank you!
Imagine playing a key role in transforming the lives of children and young people with visual impairments through the power of a dog. As a Buddy Dog Partnership Specialist, you’ll help them gain confidence, independence, and joy through the unique and powerful connection with a well-matched, well-trained dog. If you have a person-centred approach to care, and the ability to build relationships that truly matter, this is your opportunity to be part of something deeply rewarding.
In this role, you'll work closely with children and their families, understanding their individual needs and aspirations to deliver tailored training, support, and guidance throughout their Buddy Dog journey. From delivering engaging workshops to conducting home visits and offering ongoing aftercare, your insight and empathy will be essential to making every partnership a success. You'll see the opportunity to develop young people's skills though animal assisted interventions and empower families to reach their goals with your support.
Your expertise in dog behaviour and training will also be vital. You’ll assess dogs for temperament and suitability, develop their skills through positive reinforcement techniques, and match each one thoughtfully with the right person or family. You'll consider not just the dog’s capabilities but also the lifestyle, home environment and emotional needs of each service user, ensuring a safe, lasting, and enriching bond.
As a trusted advisor, you’ll provide professional reports, risk assessments, and progress reviews that guide key decisions. You'll be a valued part of a collaborative, compassionate team, working across departments to continually improve how we support people living with sight loss.
This is more than a job — it’s a chance to bring meaningful change to people’s lives every single day, by creating partnerships that heal, uplift, and inspire.
If you're ready to combine your love of dogs, people, and purpose into a truly fulfilling career, we’d love to hear from you.
This role covers the South-West of England and requires regular travel within this region, as well as occasional national trips. You will be linked to either our Bristol or Exeter office on a regular basis, beyond this we offer a hybrid working arrangement that allows flexibility while ensuring strong collaboration with colleagues and teams. You'll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. There will be requirement within this role to work some evenings and weekends, and due to the travel involved, occasional overnight stays.
Registered Charity
More than 1000
The client requests no contact from agencies or media sales.
Thank you!
Position: Senior Events Fundraiser (Third Party Events)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based from one of our national offices (London, Cardiff, Belfast, or Edinburgh) with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
*you’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for a Senior Events Fundraiser to join our Community, Events, and Retail Fundraising team, leading on the delivery of our third party events activities.
You’ll plan, develop, and promote a well-established portfolio of third party challenge events, working to achieve set income targets, while ensuring an outstanding supporter experience for our event participants.
You’ll also be responsible for developing our third party events portfolio; monitoring and evaluating products, as well as innovating, to create opportunities for future growth.
Closing date for applications: 9:00 on Monday 14 July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Registered Charity
101 - 500
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Thank you!
About the role:
As the Head of Philanthropy you will lead and inspire a team dedicated to generating and growing income from high-value donors, corporate organisations, and charitable trusts and foundations.
Key responsibilities:
- Develop and deliver the Philanthropy Plan in line with the Organisational and Fundraising Strategy to maintain and grow sustainable income from major donors, corporate partnerships and trusts and foundations
- Through innovation drive the acquisition and development of high-value donors and funders to deliver sustainable growth.
- Collaborate across income streams to maximise income generation, consistency of messaging and donor experience.
- Development and presentation of reports for Directors, Board of Trustees and the Fundraising Committee.
- Develop and actively manage dashboards for monitoring, reporting and forecasting.
- Oversee the income pipelines for all philanthropic income streams, conducting regular prospect research and ensuring systems and processes are in place to identify potential high value supporters, enabling seamless transition across income streams.
- Drive the delivery and implementation of highly targeted and strategic partnership development, stewardship and cultivation plans.
- Oversee the due diligence process for all high value donors.
- Champion the use of Beacon (our central relationship management system) across the team, ensure consistency of use, accurate reporting and data informed decision making.
- Set objectives, and KPIs for the team and monitor performance alongside learning and development plans. Review performance and manage any issues in line with RDA UK policies and procedures.
- Manage a pool of high value donors and have accountability for related personal income targets
- Oversee the restricted income process to ensure all projects adhere to full cost recovery principles and are deliverable while also providing a compelling ask.
- Represent RDA UK externally building relationships with funders, partners, and supporters at all levels
- Work collaboratively with colleagues and other network partners to align and maximise fundraising opportunities
Leadership
- Work with the Director of Fundraising and Communications to set ways of working and high performance targets for the team
- Lead, manage and inspire the Fundraising Team to achieve their income targets through building strong relationships and high-level stewardship to ensure lifetime value
- Ensure consistently high quality written and verbal reports and presentations to donors and prospects
- Collaborate across RDA UK with Heads of Department to build the profile of the Fundraising Team.
- Work with the Finance team on budgeting, reporting and reforecasting for business as usual and any specific appeal or restricted project budget management.
- Lead on planning and delivering successful high value cultivation and stewardship events
- Work closely with the Communications team to develop and deliver impact centred communications, case studies and compelling cases for support for a high value audience
Person Specification
Essential
- Proven experience and understanding of major partnership fundraising including trusts & foundations, major donor and corporate fundraising techniques
- Experience and evidence of first-class relationship management techniques and donor care
- A demonstrable understanding of the written and contractual agreements involved in partnerships, ideally within a charity
- Proven track record of securing significant major gifts
- Experience of effective reporting to board level ensuring compliance, transparency and accountability are achieved
- Significant experience of managing high performance teams
- Experienced in creating strategies, annual plans, and budgets, and adapting them as required
- Proven track record of working successfully in targeted and high pressure environments
- A demonstrable track record of deploying effective fundraising tactics and high-level donor cultivation
- Experience of undertaking due diligence processes within a complex organisation.
- Strong working knowledge of GDPR and fundraising regulations
- Experienced in CRM system use and best practice.
Desirable
- Experience of working in the charity sector
- Knowledge of charity law
- Personally secured and managed partnerships in excess of £100,000
- Knowledge and connections in the wealth management and high net worth advisory space
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to be working with Emmaus Hampshire a vibrant and thriving social enterprise community and registered Charity who are now seeking a Support Worker to contribute to the smooth operation of the social enterprise, and importantly to play a pivotal role in the lives of 8-9 companions, focusing on their welfare and progress toward independent living, including assisting them with personal budgeting and money management, offering personalised support, coaching, counselling, and guidance.
Emmaus provide accommodation and meaningful employment for ex- homeless people, employed in their recycled furniture retail store, warehouse, workshop and community kitchen. The income our Companions generate through these activities funds the community.
As a Support Worker, you will be someone who thrives in a dynamic environment. You will demonstrate a belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential.
You will:
- Be an effective supervisor, leading people, tasks, and timelines in a service-related background such as catering, retail or customer service.
- Demonstrate strong planning and delegation skills, with the ability to manage operational controls and ensure efficient service delivery.
- Be proactive with a supportive approach to coaching team members, helping them grow and succeed in their roles.
- Have an in-depth understanding of homelessness and social exclusion, and a commitment to addressing the challenges faced by vulnerable individuals.
- Solid grounding in social care management, including safeguarding practices, professional boundaries, and person-centred support.
If you are flexible, resilient, and adaptable, with an empathetic approach and a genuine desire to empower others and contribute to a greater cause, we encourage you to apply.
Please note that there will a requirement for DBS.
For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Hours: Full time 37.5 hours pw, Sunday - Thursday
Closing date: 14 July 2025
Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.
Thank you!
Join Our Life-Saving Mission as a Community Fundraising Lead (Norfolk)
Salary: £30,367.51 per annum
Location: Hybrid working from Helimed House, Norwich
Hours: Full-time, 37.5 hours per week
Contract: Permanent
At East Anglian Air Ambulance (EAAA) we provide life-saving, critical care to those who need it most. Covering Bedfordshire, Cambridgeshire, Norfolk, Suffolk, our cutting-edge helicopters and critical care cars bring pre-hospital emergency medical care (PHEM) directly to the patient’s side.
We’re powered by people – our supporters, volunteers, and fundraisers and now we’re looking for a passionate and driven Community Fundraising Lead to help us grow and sustain this vital support in Norfolk.
About the Role
As a key member of our Fundraising & Supporter’s team, you’ll work closely with the Community Fundraising Manager and fellow fundraising leads to:
- Develop and deliver income-generating activities across Norfolk.
- Manage a budget and contribute to the wider fundraising strategy.
- Build and nurture relationships with individuals & community groups.
- Secure and manage ‘Charity of the Year’ partnerships and ‘Benefiting Charity opportunities’.
- Use data and insight to inform strategic decisions and maximise impact.
This is a fantastic opportunity for an experienced Community Fundraiser ready to take the next step in their career.
What You’ll Bring
- Proven experience in relationship management and new business acquisition.
- Excellent organisational and communication skills.
- A proactive, self-motivated approach to remote working.
- A full driving licence and access to a vehicle.
- Flexibility to attend occasional out-of-hours events.
- A strong connection to Norfolk and belief in EAAA’s mission.
Key Dates
Closing date: 15th July (9am)
Interview date: 22nd July 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
