Customer care manager jobs

North Wales and Dyfed Powys.

Ref PWC -252

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons?  Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.

The Wise Group is a leading social enterprise working to lift people out of poverty.  St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency.  As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).

About this exciting opportunity

Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison.  You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.

We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales.  Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.

What we are looking for

• Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
• L3 in Advice and Guidance or equivalent (desirable)
• The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
• An ability to work sensitively with clients applying trauma-informed strategies
• Impressive IT, relationship-building and communication skills, both verbal and written.

Please note this role requires Enhanced Adult DBS checks.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Closing date: Sunday, 17th August 2025 at 11.00pm

We will be shortlisting and interviewing candidates on a rolling basis. We reserve the right to close this position at any time.

A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai?  A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?

Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru.

Ynghylch Ymddiriedolaeth St Giles

Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill. 

Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.

Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi.  Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol.  O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).

Ynghylch y cyfle cyffrous hwn

Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar.  Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.

Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt.  Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol.

Yr hyn rydym yn chwilio amdano

• Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
• L3 mewn Cyngor ac Arweiniad neu gyfatebol
• Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
• Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
• Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig

Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.

Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.

Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.

We have an exciting opportunity for a Caseworker (known internally as an Independent Victim Advocate) to join the Cope and Recovery team in South Yorkshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based Rotherham and is offered on a hybrid basis working from both the office and at home.

As a Independent Victim Advocate (IVA) you will be:

- Ensuring the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS's Service Model. You may make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management.

You will need:

• To be a confident, compassionate & empathic person who can work well under pressure
• To be able to speak with people in a trauma informed way
• To be composed, empathic & able to quickly assess situations
• To live within South Yorkshire, or a reasonable distance from South Yorkshire, to allow you to fulfil the needs of our service and victims in line with our Outreach program
• To be a competent IT user, able to work on a case management system, access phone and online systems, email and Microsoft Office

Please see attached Job Description and Person Specification for further details

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We are the National College for Digital Skills and our mission is to educate and empower
the next generation of diverse digital talent. We are the first new Further Education
College in England since 1993 and the only one that is solely focused on widening the
tech talent pool in the UK.

We work with a fantastic roster of partners such as Deloitte, Bank of America, PwC and
HSBC and offer an innovative, supportive apprenticeship experience for our 350+
learners that prepares them to be digital pioneers achieving both academic success and,
more importantly, setting them up for successful careers in tech.

We are passionate about harnessing tech as a tool for social mobility and improving
diversity of opportunity and therefore, with the support of our partners, place a major
focus on diversity recruitment. At present over 40% of our students come from low
income backgrounds, more than 50% are from racially diverse backgrounds and over a
third of our apprentices are young women.

Our apprenticeship outcomes massively outperform national averages and this is
testament to the quality of teaching and learning provided and the joint support offered
throughout the apprenticeship journey. We’re passionate about building a supportive,
values driven environment for both our students and staff and this is where you come
in!

What’s your mission?
Ada is looking for a dynamic and proactive Employer Outreach and Growth Manager to
join our team. This newly created role will help shape and deliver Ada’s employer-facing
outreach strategy, helping us drive awareness, engagement and conversion among
prospective apprenticeship employers.
You’ll be responsible for designing and delivering impactful campaigns, refining our B2B
messaging and strengthening our presence across key channels. Your work will be
central to building a stronger, more visible brand and a sustainable pipeline of employer
partners.
This role is ideal for someone who thrives in a fast-paced environment, is comfortable
owning both strategy and delivery and is excited to scale Ada’s apprenticeship impact
through smart, targeted outreach.

Key responsibilities of this role include:
Driving New Business Growth
● Design and execute targeted outreach campaigns to attract new employer
partners

● Refine and maintain Ada’s B2B messaging across channels (website, LinkedIn,
sales materials, etc.)
● Support lead nurturing and pipeline progression using our business intelligence
tools
● Create marketing assets including employer case studies, email sequences,
landing pages and social campaigns
● Track and report on campaign performance, lead generation and ROI
● Support planning and delivery of employer-facing events and outreach
campaigns
● Contribute to building a healthy pipeline and increasing conversion rates from
prospect to partner

Promotional Activities
● Represent Ada at networking events and employer roundtables
● Respond to inbound enquiries and contribute to employer proposal writing
● Produce case studies that highlight employer and apprentice impact stories
● Lead award nominations that showcase employer partnerships, DEI outcomes
and social mobility impact

Partner Development
● Strengthen relationships with existing partners through surveys, feedback
sessions and collaborative improvement work enhancements etc.

The successful candidate will join a growing team and as such, the responsibilities of
the role may develop over time in response to the evolving needs of the organisation
and our wider partnerships strategy. A flexible, proactive mindset will be key, with
opportunities to shape and expand the role based on emerging priorities and the
candidate’s own strengths.
We’d really like to hear from you, if you are…
● Energised by Ada’s mission and committed to driving social impact through
apprenticeships

● A confident relationship-builder with internal teams and external stakeholders

● Comfortable with ambiguity and able to take initiative to drive growth
independently

● Target-driven, organised and highly motivated to find and convert new
opportunities

● A strong communicator who can write clearly, persuasively and with empathy

● Experienced in a customer-facing or account management role

● Highly organised, detail-oriented and collaborative

● Skilled in using Microsoft Office or G-Suite and confident with CRM systems
(Salesforce ideally)

● Experienced in B2B marketing - ideally in education, tech or training

● Strong in content creation and campaign planning across multiple channels

● Confident using paid social tools (especially LinkedIn), email marketing and lead
generation platforms

● Hands-on with Salesforce Marketing Cloud or similar tools for automation and
tracking

● Skilled in drafting award submissions and supporting materials

● Collaborative with sales or commercial teams, and focused on shared results

● Analytical, creative and purpose-led - motivated to reach mission-aligned
employers
We encourage consideration of flexible ways of working, both formal and informal
arrangements that allow for the best outcomes for our people and our employers. If this
opportunity is of interest to you with some flexibility, please do discuss this with us.
Safeguarding
Ada, National College for Digital Skills is committed to safeguarding and promoting the
welfare of children and young people and expects all staff and volunteers to share in this
commitment. The successful candidate will be required to have an Enhanced Disclosure
and Barring Service (DBS) check and references will be sought from previous employers
prior to commencing employment. Other related pre-employment checks appropriate to
the post will also be carried out.

We care about equity, diversity and inclusion
Ada. National College for Digital Skills recognises that equality of opportunity and the
recognition and promotion of diversity are integral to its strengths. The following
principles apply in respect of the College’s commitment to equality and diversity:
● To provide and promote equality of opportunity in all areas of its work and activity;
● To recognise and develop the diversity of skills and talent within its current and
potential community;
● To ensure that all employees and prospective employees of the College are
treated solely on the basis of their merits, abilities and potential without receiving
any unjustified discrimination or unfavourable treatment on grounds such as age,
disability, marital or civil partner status, pregnancy or maternity, race, religion or
belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-
economic status or any other irrelevant distinction;
● To provide and promote a positive working, learning, and social environment
which is free from prejudice, discrimination and any forms of harassment, bullying
or victimisation;
● To promote good relations between individuals from different groups.
Applicants with disabilities
Ada is keen to increase the number of disabled people it employs. We, therefore,
encourage applications from individuals with a disability who are able to carry out the
duties of the post. If you have special needs in relation to your application please contact
us.
Career Returners
At Ada, we believe in the value of diverse experiences and actively encourage
applications from individuals returning to the workplace after a career break. Whether
you’re a parent, carer, or have taken time out for any other reason, we recognise the
skills and perspectives that returners bring and are happy to discuss any support you
might need to succeed in the role.
Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications
from candidates who have the legal right to work and remain in the United Kingdom.

The closing date is: Friday, 11th July 2025

Join Us as Our Chief Operating Officer (COO)

Chief Operating Officer (COO)
Salary: £50,000 – £60,500 (depending on experience) 
Location: Fulham, London SW6 (1 day a week remote optional) 
Hours: Full-time, 35 hours per week (Mon–Sat, mostly 9am–5pm)

The Organisation

Action on Disability (AoD), one of London’s leading Deaf and Disabled People’s Organisations, is seeking an experienced, values-driven Chief Operating Officer to join our leadership team.

The Post

You’ll play a pivotal role in shaping and delivering our ambitious 5-year plan, supporting and deputising for the CEO, managing service leads, and ensuring smooth day-to-day operations across our Youth, Employment, and Independent Living services.

We’re looking for someone with a strong track record in senior management, financial planning, people leadership, and securing funding. You’ll need to be highly organised, strategic, and committed to disability rights and the Social Model of Disability.

This is a hands-on, in-person role at our accessible Centre for Independent Living in Fulham, with occasional Saturday work and flexibility to work remotely one day a week.

We actively encourage applications from Disabled people and people with lived experience.

Any prospective candidates who would like an informal chat with CEO David Buxton about the job, can drop him an email - details available at the next stage on our website.

Closing Date: Friday 18 July 2025, 12 noon
Interviews: 23 and 24 July 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

CMHT Community Connector
Post no: 638
Working base: Leighton Buzzard base covering both Leighton Buzzard and Dunstable Community Mental Health Teams
Contract type: Permanent
Salary: £24,720 per annum FTE (£18,372.97 per annum, actual)
Hours: 27.5 hours per week, Monday to Friday

About the Role

Community Connectors work as part of an integrated, blended mental health offer to support people with emotional, social and practical needs to access a range of local, non-medical and non-clinical services, to improve confidence, social inclusion and independence.

This role will involve working as part of a multi-disciplinary team with statutory, third sector and NHS colleagues to support clients who are suffering from moderate to severe mental health difficulties. You will need to have experience working with those suffering with mental health illness as well as being able to demonstrate in depth knowledge of the services, support networks and local resources that may assist in improved outcomes for those dealing with complex and enduring mental health issues. The ability to be adaptable, work independently and the resilience to work in some challenging environments are key attributes for this role.

Service Delivery

• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks in your respective area
• To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Am enable people to achieve these goals through facilitating access and connecting with appropriate resources
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Identify and build good working relationships with the community groups, relevant services and activities for partnership work and signposting as well as keep updated information about them.
• Competently work as part of a blended team, under direction from Mind BLMK and ELFT, working with independence and in an agile way to support people with complex mental health challenges.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Monday 7 July 2025
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

We have an exciting opportunity for an Triage and Early Intervention Officer to join the specialist team in Bedfordshire, working 25 hours a week Monday - Friday.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you….

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is based in Bedfordshire with consideration given to hybrid working. As a Triage and Early Intervention Officer you will be:

• providing high quality support to victims of domestic abuse across Bedfordshire
• working closely with our team of Independent Domestic Violence Advisors (IDVA), providing support as required
• making initial contact with service users referred into our service, identifying any immediate risks and offering crisis intervention
• working with other agencies and advocating on behalf of service users in order to help them access services to keep them safe
• working within a multi-agency framework consisting of voluntary and statutory partners to build local partnerships, in order to offer a coordinated response to domestic abuse

You will need:

• Experience of working with victims of domestic abuse or vulnerable people
• Knowledge of risk accessing and identifying the needs of service users
• Have competent IT skills and experience of working on casework management systems
• To be able to prioritise work and deal with competing demands in a busy environment
• Be flexible to meet the needs of the service

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Two Saints

Executive Director of Finance and IT

£84,400 pa

South East

Having adopted a new and ambitious strategy, and embarked on a period of transformational change, Two Saints are now looking to ensure they are in the strongest position to deliver their vision in what are difficult times. This vision is ‘to be a safety net for people in tough times and the springboard to a brighter future.’

These are challenging times for our sector - but we like a challenge and are determined to remain financially strong and grow, so we can continue to support our clients and be a springboard to a brighter future. Which is where this role comes in! Applicants for this role will need to demonstrate experience of leading a finance team in the social housing sector or similar. This could be your first Director-level appointment, or you may be a more experienced executive leader - you’ll be working for an agile, well regarded organisation and we’re always busy, so your energy and enthusiasm will count for a lot.

Closing date 5pm Monday 28th July 2025

An exciting Part-Time opportunity at CPSL Mind.

CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.

Perinatal Services Muslim Project Worker
Contract: 3 Year Fixed Term Contract
Hours: Part-Time, 15 hours per week – Term Time Only
Salary: £25,549.00 per annum FTE, £8,545.24 per annum actual
Salary scale point: 12
Based at: Cambridge Office – covering Cambridgeshire and Peterborough

About CPSL Mind

Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

About the Role and the Project

CPSL Mind’s Perinatal service delivers one to one and group support to pregnant women and new mums and dads who are at risk of, or are experiencing, a mental health challenge in Cambridgeshire and Peterborough.

We have recently secured new funding to increase our support across Cambridgeshire and therefore this role will predominately be based in the Cambridgeshire area.

The new funding will include launching our successful Muslim Mum support into the Cambridge area. The successful candidate therefore will need to be from the Muslim community and have knowledge of the Muslim community in Cambridge. As we have team and support spread across the Cambridgeshire and Peterborough there may be occasions for the successful candidate to travel across both areas.

The main purpose of this role is to deliver the support we offer to new parents in our area by providing a collection of tools and techniques to promote positive mental wellbeing through our groups and one to one sessions.

The successful candidates will have demonstrable awareness and understanding of how perinatal mental health problems affect women and men and their families and a positive approach to mental health, wellbeing and tackling stigma.

Closing date: 17th July 2025
Interviews will be held on: 22nd and 23rd July 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are an equal opportunities employer and welcome applications from all sections of the community.

We actively promote equality of opportunity for all with the right mix of talent, skills and potential and welcome applications from a wide range of candidates, including those with criminal records. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences.

No agencies please.

We’re looking for a compassionate and proactive Health & Wellbeing Coach to join our team, supporting Bexley residents living with multiple long-term health conditions. This is a rewarding, community-based role where you'll work one-to-one with individuals to help them build confidence, set meaningful goals, and access the right support to improve their physical, emotional, and social wellbeing.

An exciting Part-Time opportunity at CPSL Mind.

CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.

Perinatal Services Project Worker
Hours: Part Time, 15 hours per week – Term Time Only
Contract: 3 Year Fixed Term Contract
Salary: £25,549.00 per annum FTE, £8,545.24 per annum actual
Salary scale point: 12
Based at: Cambridge Office – covering Cambridgeshire and Peterborough

About CPSL Mind

Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.

About the Role and the Project

CPSL Mind’s Perinatal service delivers one to one and group support to pregnant women and new mums and dads who are at risk of, or are experiencing, a mental health challenge in Cambridgeshire and Peterborough.

We have recently secured new funding to increase our support across Cambridgeshire and therefore this role will predominately be based in the Cambridgeshire area.

The new funding will include launching our successful Perinatal support into the Cambridge area. As we have team and support spread across the Cambridgeshire and Peterborough there may be occasions for the successful candidate to travel across both areas.

The main purpose of this role is to deliver the support we offer to new parents in our area by providing a collection of tools and techniques to promote positive mental wellbeing through our groups and one to one sessions.

The successful candidates will have demonstrable awareness and understanding of how perinatal mental health problems affect women and men and their families and a positive approach to mental health, wellbeing and tackling stigma.

Closing date: 17th July 2025
Interviews will be held on: 22nd and 23rd July 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are an equal opportunities employer and welcome applications from all sections of the community.

We actively promote equality of opportunity for all with the right mix of talent, skills and potential and welcome applications from a wide range of candidates, including those with criminal records.  Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of your offences.

No agencies please.

PLEASE NOTE THIS ROLE IS BASED IN OUR OFFICES IN BLANTYRE. We have roles available in our Bradford and Blantyre offices - please state your preference when applying. The assessment day dates for both locations are listed below.

We review applications on an ongoing basis until the closing date so please do apply as soon as is convenient.

Bradford Assessment Day 1: 30th July
Bradford Assessment Day 2: 3rd September

Glasgow Assessment Day 1: 29th July
Glasgow Assessment Day 2: 2nd September

Whether you have worked in debt advice before or are looking for a new opportunity we can help you develop your skills and knowledge to join our debt help team. If you are confident with numbers, can deliver excellent customer service and are compassionate, but emotionally resilient then this is the perfect role for you. 

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Salary and Progression

Trainee Debt Advisor starting salary of £24,477.20 with the opportunity to progress to a Debt Advisor role with a salary of £26,664.75 usually within 12 months. Further progression is available to a Senior Debt Advisor with a salary of £28,957.27, usually after 2 years (based on meeting necessary performance and development criteria).

After this there are manager and specialist roles that may become available to apply to for further career progression.
 

Location

Bradford or Blantyre office based initially during training, with a hybrid working split between home and the office after completion of initial training. There is also the option to work entirely from the office if preferred. Initial training will include one week in our Bradford Head Office.

As a Trainee Debt Advisor you will complete a comprehensive programme of classroom training, online training, exams and on the job sign off to equip you to be able to bring expert advice and support our clients in their journey to becoming debt free.

Once you step into one team, you will be working in a fast paced, but rewarding environment. As a debt advisor you will be creating bespoke advice, crafted to help each client gain greater control over their finances. Whether it is negotiating with creditors, or reassuring a distressed caller, as a debt advisor you’ll be demonstrating the highest standard of service, demonstrating both expertise in knowledge but also genuine care for those we are working with. 

What a debt advisor does:

• Build budgets to support clients in managing their finances

• Create tailored advice plans to give suitable options to become debt free

• Negotiate with creditors to create a sustainable payment plan and stop further debt collection 

• Resolve client queries over phone, email and SMS

• Working with partner churches in running their local debt centres

Accountabilities:

• Complete the Debt Advisor classroom and online training course

• Create a client budget from information gathered by CAP centre staff, reviewing documentation, identifying further queries and applying guidance to expenditure

• To advise clients on their best options to deal with their financial difficulties. This includes formulating a strategy to become debt free, as well as broader advice relevant to their financial situation 

• Identify potential enforcement action against clients, negotiating with creditors to establish sustainable plans for repaying debts (or holding further enforcement action)

• Complete Phone training and achieve sign off for call handling 

• To deal with client and creditor queries as they arise through the various communication methods available; including phones, post, emails and SMSs 

• Amend and update client budgets with changes to their circumstances and identify when a change of circumstance impacts a clients route option

• Pass sign off for advice creation 

• To demonstrate patience and resilience whilst helping clients with multiple complex needs, ensuring that CAP continues to deliver the very best for the very least 

• To proactively manage clients’ cases toward a debt free conclusion, completing workflow tasks as required and complying with CAP’s Debt Help Policy and Procedures at all times

• To liaise with and work alongside other Debt Operations departments

• To communicate with the CAP debt coaches regarding the status of their client’s cases

• Measurable Outputs:

  • Achieve a Pass in the required exams to complete the Debt Advisor training course

  • Achieve sign off within 12 months of starting the role 

   

  Other responsibilities include:

  • Being willing to pray with staff and fully engaged with our Christ-centered  culture.

  • Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

  • Attending annual CAP staff conferences.

  • Completing all compulsory CAP training within given timescales.

  • This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

   

  The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

   

  Christian Commitment:

  • The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values

  • Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

   

  All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

   

  • A responsibility to ensure a safe environment in which CAP services can be delivered. 

  • Identifying children and adults where there may be safeguarding concerns.

  Following the CAP Safeguarding policy in addressing any concerns appropriately.

What skills you need: 

• Excellent communication, both verbal and written 

• Able to quickly analyse complex situations to find the best solution

• Confident computer user, able to quickly gather and accurately record information

• A confident, quick learner with a capacity for large workloads

• High emotional resilience. Able maintain wellbeing whilst dealing with sensitive and highly emotive client circumstances

• Strong numerical skills

• Confident working autonomously and within a team 

• Measurable Outputs:

• • Achieve a Pass in the required exams to complete the Debt Advisor training course

  • Achieve sign off within 12 months of starting the role 

   

  Culture

  • Clearly live out and embrace the cultural values of CAP.

  • Clearly demonstrate a heart and passion for the charity.

  • Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.

   

  Other responsibilities include:

  • Being willing to pray with staff and fully engaged with our Christ-centered  culture.

  • Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

  • Attending annual CAP staff conferences.

  • Completing all compulsory CAP training within given timescales.

  • This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

   

  The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.