Customer engagement manager jobs in city of london, greater london

The Education Department develops, resources, delivers and manages the ESU’s portfolio of education programmes. This portfolio encompasses teaching programmes, domestic and international competition(s), short- and long-term interventions in schools and external educational organisations, continual professional development opportunities for teachers, school membership, awards & scholarships, all of which are focused on giving young people the speaking & listening skills and the cross-cultural understanding they need to thrive.

Purpose of the Role

The main purpose of the role is to carry out and assist in the administration and day to day running of the ESU’s educational programmes, communicating with internal and external stakeholders, and managing delivery staff to ensure collective goals and objectives are reached.

• Support with the smooth running and delivery of ESU Education’s domestic programmes. 
• Be the first respondent to incoming calls and emails from educators, ESU partners and the general public, providing timely and professional responses to all enquiries. 
• Manage ESU spreadsheets and data across various Excel and our CRM system to ensure clean and accurate data collection and collation. 
• As needed, support with the development and improvement of education resources 
• Liaise with the ESU’s Accounts Department regarding invoicing, delivery staff pay and expenses. 
• Maintain accurate records of all bookings, delivery staff status, schools, public feedback and other relevant information. 
• To support the delivery of workshops in schools, undertaking training to ensure delivery and teaching matches ESU standards. 
• Where appropriate source venues, confirm catering arrangements and other operational requirements regarding Education events. 
• Assist the department in ad-hoc admin work as needed such as printing 
• Participate in call-rounds as part of the department’s sales and onboarding efforts 
• Co-ordinate the collection of process evaluation & impact data. 
• To work or travel over occasional evenings and weekends as directed by line manager, with time off in lieu.
• On occasion, support young people during workshops, residential programmes and competition events to ensure these key beneficiaries are supported throughout their engagement with the ESU. 

Skills and Experience 

Essential

• Strong knowledge of the UK educational system.   
• An understanding of the nature and importance of the ESU’s charitable work within educational contexts and a strong commitment to increasing the impact of the organisation’s work.  
• Experience in an administrative role would be a significant advantage.  
• Excellent word processing and data management skills and capability in Microsoft Office.  
• Excellent verbal and written communication skills.   
• Good interpersonal skills.  
• Good time management and organisational skills.   
• A can-do attitude with the ability to work well under pressure.   
• A team-player who is also able to work independently whilst maintaining a high standard of work.   
• Graduate calibre or equivalent relevant professional experience.   

Desirable

• Experience in working in event management.
• A degree or postgraduate qualification in education (BA or PGCE).  
• Teaching or workshop facilitation experience.  
• Experience working with children and young people in any capacity.  
• Experience delivering high quality customer service.  
• Experience using Salesforce or other CRM.

Benefits

• Generous Company Pension. 
• 28 days annual leave plus 8 days Bank Holiday (pro-rata). 
• Hybrid/Flexible Working options to support work life balance. 
• Employee Assistance Programme. 
• Access to Virtual GP Services 24/7. 
• Group Life Assurance. 
• Cycle to work scheme. 

To lead and develop a growing portfolio of community-focused services that deliver both social and financial value. This includes managing operational delivery, identifying and progressing new enterprise opportunities, and working across departments to strengthen our sustainability and impact. 

This role has two core functions:

1. Direct responsibility for managing and growing our existing social enterprises, including community centres, facility hire, and handyperson services.

2. Supporting and influencing enterprise development across the wider charity—helping other teams to take a more enterprising approach to services such as our Coffee Cart, paid-for corporate and school workshops, and other income-generating opportunities. The role combines day-to-day service management with broader strategic input and business development support, helping embed a culture of enterprise across Communities 1st. 

General Responsibilities

• Lead day-to-day operations and strategic development of all community enterprise services.

.• Ensure each enterprise area is impactful, sustainable, and connected to wider organisational outcomes.

• Embed enterprise services as supported placement opportunities for volunteers and jobseekers with additional needs.

• Ensure that enterprise staff and volunteers are well-managed, supported, and motivated. 

Key Responsibilities

Leadership & Line Management

• Manage a multidisciplinary team delivering creative, retail-style, and facilities-based enterprise services.
• Provide day-to-day oversight, coaching, and support to direct reports.
• Encourage a high-performing and inclusive team culture, aligned with Communities 1st values.

Enterprise Strategy & Development

• Co-develop business plans and service models for enterprise areas, balancing social mission and financial sustainability.
• Support other teams (e.g., Creative, Wellbeing, Volunteering) to explore and grow enterprising elements in their work, such as events, workshops, and paid services.
• Promote enterprise offers to local schools, businesses, and community groups..

Finance & Operational Management

• Oversee budgets, purchasing, and income tracking across enterprise areas in line with finance policies.
• Ensure the effective use and maintenance of facilities and assets.
• Use performance data to drive improvements in service delivery and enterprise growth..

Supported Volunteering and Employment

• Work with the Wellbeing, Employment & Skills team to provide placements and pathways within enterprise services.
• Ensure that volunteers and participants are supported to develop skills, confidence, and independence through their involvement.
• Champion inclusive practices and personalised support within enterprise operations.

Marketing, Sales & Stakeholder Engagement

• Work with the marketing team to raise awareness and increase uptake of enterprise services.
• Actively represent and promote the organisation’s activities at relevant events, forums, and networks.
• Build strong relationships with stakeholders including local businesses, schools, and partners.
• Develop effective working relationships with suppliers, delivery partners, and community venues to support smooth operations and joint initiatives.

Compliance & Quality

• Ensure services comply with health and safety, safeguarding, data protection, and finance regulations.
• Maintain a culture of continuous improvement, learning, and innovation.
• Embed standard operating procedures and quality assurance across enterprise activities. 

 Other Duties

• Create a welcoming and supportive environment with a culture of trust so that end users have the confidence to access the service.
• Work as part of Communities 1st team in a professional manner in accordance with policies, procedures and equal opportunities practices.

Legal Casework Manager (Helpline)

Are you aware of the significant health inequalities that people with a learning disability face in the UK and levels of avoidable deaths? Are you passionate about access to justice for the families of people with a learning disability who have died avoidably in acute healthcare settings?

We’re looking for a dedicated Legal Casework Manager (Helpline) to join our committed information and advice team covering England at Mencap on a full time (37.5 hours per week) fixed term contract for 2 years.

Here at Mencap we are a leading charity providing advice, support and opportunities to people with a learning disability across England, Wales and Northern Ireland. The role will lead on supporting families to get answers about how their loved ones died and change across the healthcare system to prevent future deaths. 

The role is flexible in terms of location, which can include home working, using Mencap’s office bases, such as in London and Peterborough, and will include some national travel, for example to inquest hearings or to meet families when needed. 

About the Role

As Legal Casework Manager (Helpline), you’ll provide advice, support, and casework assistance to families facing complex legal issues, specifically relating to people with a learning disability who have died in avoidable circumstances across England, mainly within the healthcare system. Working within a small, supportive team, you’ll manage your own caseload, contribute to the body of knowledge about avoidable deaths and help empower families to understand and exercise their rights and get answers through the inquest and other investigations processes. 

Key Responsibilities

· Provide clear, accurate, and timely legal advice and casework support for families.

· Work closely with clients, many of whom will be distressed, ensuring a sensitive, trauma informed and professional approach

· Maintain up-to-date case records and comply with quality and regulatory standards

· Support strategic litigation and advocacy efforts where appropriate

· Liaise with other charities, coroners, legal professionals, and agencies to support families to get answers

· Work towards a world where people with a learning disability are no more at risk of death in hospitals, than any other person

· Manage a team of caseworkers working across different areas of advice.

About You

We’re looking for someone:

· Legally qualified in the UK or similar jurisdiction with at least 3 years post qualification, working in either clinical negligence, inquests or inquiries. Or similar number of years working as a senior case worker in an inquest/clinical negligence/inquiries advice role.

· Excellent communication and interpersonal skills, with a non-judgemental and empathetic approach

· Ability to manage a varied workload, prioritise effectively, and work independently

· Ability to travel effectively to support families at inquests, and to attend meetings

· A clear understanding of the importance of professional boundaries and in maintaining their emotional wellbeing in distressing situations

· Strong management skills and ability to supervise, coach and mentor colleagues. 

· Experience of accurately recording client case records and use of CRM/client database system

What We Offer

· A meaningful role supporting families and delivering change in a values-driven organisation

· Supportive and collaborative team environment

· Professional supervision

· Flexible working arrangements

Please see attached the full job description for further information on the role.

 Closing date: Monday 18th August 2025

Interview date: Thursday 4th September 2025

We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues. Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies. We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

We are looking to recruit a Learning and Engagement Officer (SEN) to join our team based in London. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £32,480.03 per annum.

This is a Hybrid role.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Learning and Engagement Officer role:

As our Learning and Engagement Officer, 

Key responsibilities of our Learning and Engagement Officer include:

• Deliver daily programmed activities encompassing both formal and informal learning 
• Develop Learning and Engagement (L&E) activities and resources for both formal and informal learners of all ages and abilities
• Ensure administration and organisation of all L&E activities is developed and delivered to a high standard, on time and within budget 
• Lead on Museum-initiated or partner events as required 
• Lead on term-time provision for the under-fives
• Support the development and delivery of a high standard of visitor experience 
• Be fully active in the research, development and delivery of all elements of Learning and Engagement activities on site, offsite and online. This will include public demonstrations and presentations, class facilitation and tours 
• Keep up to date with developments in the National Curriculum and with the Learning and Engagement provision in other museums 
• In a manner consistent with the Museum’s shared values, work with L&E staff and volunteers and with staff and volunteers across departments to create or support innovative and engaging activities and resources which reduce barriers to learning 
• Assist with the processing of L&E team bookings, producing accurate timetables for school activities and other events 
• Collate data and report as required on areas including performance, targets and individual key tasks. Assist with research and evaluation projects 
• Consult with schools and other partners to ensure the Museum is meeting their need. 
  Provide suitable feedback mechanisms, collate feedback, identify areas for improvement and 
  ensure ‘lessons learned’ are shared with colleagues 
• Provide effective, timely reporting both in writing and through presentations and discussion as required 
• Maintain relevant pages of the Museum website, produce promotional materials as required and contribute to the Museum’s social media output 
• Monitor the availability of consumable resources, ensuring supplies are ordered in good time 
• Assume devolved responsibility for budget management when required 
• Contribute actively to risk management for the department 
• Contribute to staff and volunteer training and development programmes.
• Lead on Special Educational Needs (SEN) related activities whilst fully participating in all other areas of the teams’ work

What we are looking for in our Learning and Engagement Officer:

• Educated to first degree level or equivalent experience 
• Demonstrable experience of developing and delivering formal or informal learning activities
• Experience of working with children 
• Excellent verbal and written communication, and presentation skills
• Experience of developing accessible learning activities for SEN audiences
• Knowledge of current H&S regulation including Safeguarding
• Knowledge of / interest in the history and current role of the RAF
• Knowledge of the educational context in which museum learning takes place in the UK
• Knowledge of developments in and the potential of digital and online learning
• Excellent Microsoft Office software skills

Closing date for applications: 31 July 2025
Interviews will take place on: 12 August 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.

Job description - Partnerships and Income Manager

Salary: £38,000 per annum 

Contract: Permanent

Reports to: Head of Commercial Services

Hours: Full or part-time hours considered, minimum 0.8 FTE 

Start date: November 2025

Location: Home-based (travel costs paid for meetings) 

Annual leave: 27 days FTE per annum plus Bank holidays (22 days FTE per annum under the Four Day Week) 

Please note that at Waterwise we work a Four Day Week, under voluntary agreements which all staff members sign. This means that you will be contracted and paid as full-time but you will sign a voluntary agreement stating that you commit to employing efficiency tools both individual and team-wide to deliver and be paid for 5 days work within four normal 9 to 5 days - the office is closed on Fridays. Training will be provided and you will be expected to continue to refresh your training and to keep up use of the efficiency tools. Annual leave is also pro rata’d. We can answer any questions you may have about this at the interview/s. On a 20 hours a week contract, you would be spending 16 hours a week at work including the equivalent of 2 one hour lunch breaks, and this can be worked in a flexible pattern, such as two full days or more, shorter days. 

Waterwise 

Waterwise is the leading independent voice in the UK for using water wisely, for the benefit of people and the planet. Our vision is that water is used wisely every day, everywhere, by everyone. We are the UK’s conscience on water efficiency, on behalf of people and the planet, and are experts in water efficiency policy, regulation, research, behaviour and campaigns. Waterwise is a people-led organisation which prioritises the wellbeing of its staff.

Water scarcity is an urgent issue right here, right now, right across the UK - consistent record-breaking high temperatures and low rainfall, and recurring drought, show how climate change and population growth are already putting our water resources under severe pressure, and this challenge is growing. Water efficiency has to be a big part of the solution, and we support and challenge governments, industry, customers and others to be innovative and ambitious on water efficiency. Our work includes campaigns, events, media, policy and regulatory influencing, research projects, stakeholder engagement and services such as Waterwise Training and the Waterwise  Checkmark. We are funded by supporters across and beyond the UK water sector. Our Waterwise Strategic Direction, published in August 2022, tells you a bit more about us. Our UK Water Efficinecy Strategy to 2030 tells you a bit more about our ambition.

At Waterwise we put staff wellbeing first, and our staff surveys show that our team knows, feels and appreciates this. Our values are:

People: We will prioritise staff wellbeing, be an inclusive, kind and positive team. 

Purpose: We will deliver independent and ambitious leadership to drive social and  political change on water efficiency 

Pioneer: We will be forward-thinking and visionary in our approach, being brave and  innovative in challenging the status quo 

Passion: We will campaign to protect water and the planet and work to keep our own  environmental impact as low as possible 

We are always looking for bright, committed people with a diverse set of skills and  experience to help achieve our vision that water is used wisely every day, everywhere, by  everyone. We are a lively, happy, friendly team, and we can’t wait to read your application! 

At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. Please see more on this below. 

We are also working to reduce Waterwise’s own carbon and environmental footprint. 

Partnerships and Income Manager Role Description

The Partnerships and Income Manager role involves engaging a range of stakeholders to help generate greater impact and income for Waterwise. The Partnerships and Income Manager will be responsible for researching and identifying potential new business opportunities; conducting outreach to new and existing stakeholders to encourage collaboration; building and maintaining relationships with Waterwise partners, sponsors and members; and assisting with developing winning proposals for funding, in order to deepen the impact we make with individuals, communities and businesses across the UK. The Partnerships and Income Manager will lead on delivery against income targets for our services and events. 

Key responsibilities in the role include: 

• Generating income for Waterwise by retaining existing partners, recruiting new partners, selling sponsorship opportunities, and increasing engagement and investment in Waterwise membership and services

• Researching and identifying new business development leads in line with Waterwise’s commercial strategy

• Building and maintaining an active pipeline of commercial and partnership opportunities to drive income 

• Conducting market and competitor research and engagement to ensure we have a clear understanding of customer needs and align our services to meet those needs

• Conducting lead generation and lead nurturing activities, including representing Waterwise at events and conferences, reaching out to potential new partners by email, phone or social media, and conducting introductory meetings with potential sponsors, members and partners

• Acting as account manager for Waterwise partners, (working alongside the Membership and Marketing Manager who manages member relationships), leading on administration such as ensuring Salesforce CRM is up-to-date, conducting Waterwise’s ethical screening process for potential partners, managing partnership agreements and payments

• Working with the Memberships and Marketing Manager to design and implement communications to demonstrate how partnering with Waterwise offers value for money and delivers against ESG commitments

• Working on grant funding proposals and project bids

• Working with the wider team to assist in the development of content for our newsletter, social media, blogs, trade media and press

• Assisting the team with organising events (e.g. Waterwise annual conference)

• Attending conferences, seminars and meetings to represent Waterwise

The above is not an exhaustive list of activities but hopefully gives you a sense of the role  and requirements. 

Partnerships and Income Manager Person Specification

We need someone who is proactive and a self-starter, with exemplary communication and relationship building skills.

• Target-driven and commercially-minded, with a proven track record of income generation through sales, sponsorship and grant funding

• Experience in business development, sales, commercial services or relationship management roles

• Experience in writing successful new business proposals, compelling pitches and funding bids

• Good interpersonal skills to work collaboratively with a range of stakeholders and forge great relationships inside and outside of the organisation

• Ability to approach new leads with confidence, including making ‘cold’ introductions to new organisations 

• Excellent networking skills and confidence to ‘work the room’ at meetings and events

• Strong organisational skills, including the ability to plan and work proactively to meet deadlines

• Proactive and action-oriented approach to achieving income targets and KPIs

• Confident communicator, with excellent written and verbal communication skills and strong negotiation skills

• Ability to positively promote Waterwise and its work

• Ability to work flexibly within a small team that works from home

• Ability to manage own time and prioritise tasks

• Ability to communicate across the team about your work and workload

• Commitment to equity, diversity and inclusion and wellbeing 

• Eligibility to work in the UK

Benefits 

At Waterwise the wellbeing of our employees is our number one priority. To recognise the  fantastic work our team does in driving water efficiency, and to support their wellbeing, we  have a wide range of employee benefits, beyond statutory commitments. These include: 

• Positive, values-based environment and an inclusive culture where it feels safe for  employees to say ‘no’ on grounds of workload 

• Strong emphasis from CEO on wellbeing and workload management 

• Homeworking and a small allowance for occasional shared office working 

• Four Day week - being paid full-time but working 80% of this (or pro rata equivalent), in exchange for using tools to work efficiently - for full-time employees this equates to a day off every week, in addition to annual leave

• Flexible working

• Part-time working 

• 27 days annual leave per annum for full-time employees (or pro rata equivalent for part-time colleagues), plus Bank Holidays (pro rata’d to 22 days full-time equivalent as we work a Four Day Week)

• Death in service benefit at x2 of salary 

• Paid chartered and professional memberships 

• Individual and team training budgets 

• Maternity leave and maternity adoption leave beyond statutory 

• Childcare costs for activities undertaken outside normal working hours 

• Sickness pay beyond statutory 

Equity, diversity and inclusion 

At Waterwise, we’re committed to driving equity and preventing discrimination at work and in the work we do. We know that simply having a diverse workforce is not enough. We want to create an inclusive environment within Waterwise and in our work and events, where everyone can contribute their best and develop to their full potential. We celebrate and value how different everyone is, and we work hard to ensure everyone is treated with dignity and respect. This aligns with our ‘People’ value that we will prioritise staff wellbeing, and will be an inclusive, kind and positive team.

We are committed to treating all current and prospective employees fairly and to ensuring  that our workplace and employment practices are free from discrimination, harassment or  victimisation on the grounds of age, disability, gender reassignment, marriage and civil  partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. We  strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply. Everyone in our team has a role to play in helping Waterwise become more diverse and inclusive, and we hope you will join us for this next stage in our journey - for this role we therefore particularly encourage applications from candidates who are likely to be under-represented in Waterwise’s workforce. These include people of the global majority, LGBTQI+ people, and men.

We want to ensure that our recruitment process is inclusive of and accessible for everyone.  If you are interested in applying for a role with us and think you may need some additional  support or reasonable adjustments made to any part of the recruitment process, please get in touch.

How to apply 

To apply for this role, you will need to answer role-related questions. Please provide evidence and examples from your work history or other aspects of your life to  answer the questions and demonstrate how you meet the criteria required. Please refer to the person specification when you are doing this.

Our goal is to remove bias from the hiring process and so rather than asking you for a CV and cover letter, we have set up role-related questions which will allow us to assess your approach to a problem and understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by the selection panel. We will use these scores to shortlist for interviews. We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.

The closing date for applications is 23:59pm on 31st August 2025. There will be a two-stage interview process. First interviews will be held on 17th September 2025 and second interviews will be held on 29th September 2025.  First interviews will be held online via Zoom and second interviews will be held in person in Birmingham (venue TBC).

About Achord

Achord is a UK-registered charity dedicated to equipping individuals with the tools they need to build strong, healthy relationships. We deliver practical, research-based content through partnerships with churches, community groups, and educational institutions. Our mission is to see relationships thrive at every stage of life—reducing breakdown, increasing resilience, and strengthening the social fabric of our communities.

The Role

We are looking for a dynamic, relationally driven Relationship Manager to join our team and take the lead in expanding our work with churches across the UK. This is an exciting opportunity for someone with a heart for ministry and a passion for strengthening relationships within Christian communities.

You will play a key role in:

• Cultivating and managing relationships with churches and church networks
• Encouraging churches to adopt and run the Achord Course
• Providing ongoing support and training to church leaders and volunteers
• Growing awareness of Achord's mission and resources within the Christian sector
• Play an active role in ensuring the charity’s long-term financial and operational viability.

This role is ideal for a confident, self-starting individual—possibly with a background in sales or ministry—who is eager to build lasting partnerships and see local churches equipped to make a lasting impact in the lives of their congregants and their communities.

Key Responsibilities

• Identify and connect with churches interested in strengthening relationships in their congregations and communities
• Present the Achord vision and course offerings through in-person visits, online meetings and church events.
• Develop strong partnerships with church leaders, providing support from onboarding to implementation.
• Deliver introductory sessions, training, and occasional speaking engagements.
• Maintain accurate records of leads, contacts, and partner progress using CRM tools.
• Collaborate with the marketing team to create church-facing communications and resources.
• Gather feedback and impact stories to help shape future offerings
• Represent Achord at conferences, exhibitions, and relevant Christian networks
• Deliver agreed church sign-up and growth targets through proactive outreach and partnership development, supporting the charity’s long-term sustainability and self-funding goals.

Person Specification

Essential

• A confident, proactive communicator with excellent relational and networking skills
• A self-starter with the ability to work independently and meet growth targets
• Passionate about healthy relationships and aligned with Achord’s mission and Christian ethos
• Experience in a client-facing, relationship-building or sales role
• Understanding of the church landscape and comfortable engaging with church leaders
• Strong presentation and public speaking skills
• Highly organised with the ability to manage multiple relationships and projects simultaneously
• Experience with CRMs or client tracking tools, data input, GDPR best practice
• Proficient ITC skills: email, database, Microsoft Office applications
• Flexibility to attend evening and weekend events or church services if required

Desirable

• Active member of a local church
• Experience delivering training or facilitating small groups
• Previous work in a faith-based charity or organisation
• Regularly asks for feedback and looks for opportunities to learn from others and continually improve their work

What We Offer

• A supportive, faith-driven team environment
• Flexible working arrangements
• Opportunities to make a tangible impact in churches and communities across the UK
• Regular training and development opportunities
• 4 weeks holiday allowance, pro rata

How to Apply

To apply, please send your CV and a covering letter outlining your suitability for the role

We are looking for an experienced and resourceful Clinical Services Manager (Intake and Allocation), this role will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity.

The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively. 

Key aspects of this role will include:

• Ensuring trainees are allocated cases appropriate to their level of clinical experience and training requirements.

About us

Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.

We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.

About you

The ideal candidate for this role will have:

• High level interpersonal skills and the ability to work with a wide range of people
• Excellent communication skills (both written and verbal)
• Experience working within a clinical setting and liaising regarding safeguarding concerns
• Ability to lead on delivery after consultation with clinical colleagues
• Able to demonstrate the capacity to create and sustain relationships
• Excellent administrative and organisational skills with ability to plan ahead
• Keeping service policies and protocols relating to allocations and intake under continual review.
• Efficient data management and reporting.
• Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments. 

Are you web analytics expert passionate about using insight to drive smarter decisions? Do you experience of leading a web analytics function in large organisation? 

We’re looking for a Digital Analytics Manager to lead our Digital Analytics team at the British Heart Foundation. In this pivotal role, you’ll shape how we collect, interpret, and apply digital data across the organisation. 

As part of our digital transformation, you’ll ensure decisions are backed by robust evidence, clear performance metrics, and accessible, high-quality insight. You’ll lead day-to-day operations, optimise our analytics capability, and help embed data-driven thinking across the BHF. 

​

What you’ll be doing:  

• Lead and evolve the analytics function 
  Own tracking, tagging, reporting, and technical solutions. Ensure data quality, governance, and compliance. Drive innovation through BigQuery integration and support our wider data transformation. 
• Deliver insight and enable access 
  Oversee BI solutions and dashboards. Produce proactive reports and strategic analysis for senior leadership. Champion a self-serve data culture and ensure insight is clear, actionable, and aligned with organisational goals. 
• Collaborate across teams and partners 
  Manage agency and media relationships. Align on analytics needs (e.g. CAPI, Enhanced Conversions, server-side GTM) and embed analytics into wider processes. 
• Support strategic decision-making 
  Provide senior leaders with clear, evidence-based insights. Translate complex technical data into simple, meaningful terms for both technical and non-technical audiences. 
• Develop and grow the team 
  Line manage a Digital Analyst, offering coaching and structured development to perform to high standard. Build a roadmap to mature the function and increase its strategic value. 

About You 

As our ideal candidate you'll be experienced in leading a web analytics function in a large organisation, with strong hands-on expertise in GA4, Google Tag Manager, BigQuery, and SQL. You understand technical tracking and scalable infrastructure, and ideally have experience with Adobe Analytics, Power BI, and coding languages like Python, R, or JavaScript. 

You’re confident delivering strategic insight to senior stakeholders and translating complex data into clear, commercially relevant recommendations. You’re a strong communicator, a supportive people manager, and passionate about continuous improvement. 

You may also bring experience in consulting, strategy, or transformation programmes, with a focus on data and measurement. You’re confident defining success metrics, building outcome frameworks, and developing data pipelines. You understand customer experience, personalisation, and decisioning platforms, and you’re proactive in driving data literacy and innovation. 

You’ll also bring: 

• Excellent analytical and problem-solving skills 
• Strong data storytelling and visualisation 
• Outstanding communication and stakeholder engagement 
• A proactive approach to automation and workflow improvement 
• The ability to simplify complex data into commercially relevant insight 

Working arrangements   
 
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
 
About Us  
 
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer. 
 
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.  
 
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, , along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 
 
Benefits   
 
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.  
 
Interview process   
 
The interview process will be held virtually via MS Teams. 
 
How to apply   
 
Ready to apply? It's quick and easy! Just hit the apply button below and complete our online application form and submit a supporting statement, outlining your interest in the role and how you meet the role’s criteria.  
 
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.   
 
Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

Colne Connections Project Manager
Reference: CCPM25 
Location: Colne Valley Park Visitor Centre, Denham, Nr. Uxbridge
Contract: Fixed Term contract to end of June 2027, with potential to make permanent, subject to gaining Round 2 funding
Salary: £39,000 to £44,000 per annum
Hours: 37.5 hours per week

Groundwork South is excited to announce that the Colne Connections Project has been awarded Development Phase funding from The National Lottery Heritage Fund. We are now seeking an experienced Project Manager to lead this critical stage of the programme.

Summary of role: The Project Manager will play a central role in shaping and configuring the individual projects that will form the core of our Delivery Phase funding application. This is a unique opportunity to help define a vision for the Colne Valley Regional Park, bringing environmental, educational, and community benefits to life.

We’re looking for someone with strong project development experience, a passion for landscape and heritage conservation, and the ability to work collaboratively with a wide range of partners.

If you're ready to help shape the future of the Colne Valley and leave a lasting impact, we’d love to hear from you.

Our office, in the middle of a country park right next to a chalk stream, is a special place to work.

About Us

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Closing date for applications: Monday 8th September
Interview dates:
1st Stage – Friday 12th September (online)
2nd Stage – Thursday 18th September (in-person)

Interested?

If you would like to find out more, please click the 'redirect to recruiter' Apply button. You will be directed to our website to complete your application for this position.

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

No agencies please.

As a part time Community Engagement Co-ordinator at Wimbledon Guild you will work across Merton to support older people to access our exercise and social activities.

You will be an important member of our team, helping us deliver our organisational aims of preventing loneliness and isolation and helping older people stay active and healthy.

You will be the lead driver for our team, driving our accessible vehicle to transport disabled people to various classes and groups.

You will also be responsible for helping to co-ordinate the wide range of activities we provide every week, working with colleagues and volunteers to make sure everything runs smoothly.

You will work in partnership with community organisations including statutory services, libraries and councillors, as well as our volunteers, class leaders and other voluntary organisations working with older or disabled people.

You will be a team player comfortable in a wide range of social situations and excited to take on a role within our dynamic and creative team, and looking to make the role your own.

You will have great communication skills and the ability to work with multiple stakeholders and with individuals from a diverse range of backgrounds.

As our lead driver you will need to have a full clean driving licence and be aged over 25 due to our insurance requirements.

This is a part time role, for 19 hours per week which we would like you to work over 3 or 4 days including a full day on Tuesdays.

You will have experience of working with older people, but you might have a varied background, you might be someone looking to change career to the voluntary sector or starting out in a career with older people or activity management, you might bring experience of different groups in our community, or you might be nearing retirement and/or have family/caring responsibilities.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Data Protection Manager.

About the role

The Data Protection Manager will play a vital role in enabling Amnesty International UK's digital transformation while ensuring compliance with data protection laws. Sitting within the Data and Insight team but working across the organisation this role leads on embedding privacy-by-design across new technologies such as our CRM system, marketing platforms, and collaboration tools.

You'll be our subject matter expert on data protection, helping teams navigate compliance with clarity and confidence, and creating frameworks that support innovation and growth. By ensuring we use data ethically and responsibly you'll help us build public trust in how we protect the privacy and rights of our supporters, staff, and people we work with, upholding the very principles we campaign for.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You're skilled in embedding privacy by design into major digital and organisational change projects, ensuring compliance supports innovation from the outset.
• You can translate complex legal and regulatory requirements into clear, practical guidance for colleagues across a range of disciplines.
• You collaborate and positively contribute to an inclusive culture.
• You also have a strong understanding of how data protection impacts fundraising, marketing, and supporter engagement strategies.

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

We are looking for a Digital Engagement Officer to lead the planning and delivery of high-impact digital communications, with a strong emphasis on email marketing.

In this role, you will play a key part in deepening supporter engagement across both financial and non-financial touchpoints, helping to build a stronger connection to Battersea’s mission and values. Your work will directly contribute to increasing return on investment and enhancing customer lifetime value.

Our Marketing & Communications Team

Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.

Digital team

Within the Marketing & Commercial department sits the Digital team. Responsible for Battersea’s digital output, our goal is to drive innovation and impact online. We manage Battersea’s website, and lead its digital products, campaigns and advertising - all to increase awareness of Battersea’s work and engage people with the need to support our dogs and cats.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th August 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): First round: w/c 18th August 2025. Second round: to be confirmed

For full details, please download the recruitment pack from our careers website.

About the Role

We are looking for a Marketing and Communications (M&C) Manager to cover the responsibilities of our current M&C Manager whilst they are on parental leave. You will be collaborating with almost every department across PMC to ensure our activities effectively reach and engage our target audiences. This is an exciting opportunity to work for a unique arts organisation that values creativity and academic rigour.

You will be joining PMC at a formative moment following the recent completion of a strategic review. As M&C Manager you will play a central role in advancing our core priorities: expanding access to the study of British art; embedding research at the heart of all our work; and establishing inclusive, sustainable pathways into the field.

A key component of this role will be enhancing the PMC’s visibility and impact. As the field of British art continues to evolve, we are eager to gain deeper insights into how our work is received and understood – both nationally and internationally – and to articulate our role and influence within the wider community of British art studies.

You will be an advocate for the PMC brand, promoting it both internally and externally, and supporting the organisation in delivering its mission.

During the term of this contract, the department will be undertaking a major redevelopment of its institutional website and implementing a centralised customer relationship management (CRM) system.

Location: Paul Mellon Centre (PMC), London. We are happy to discuss flexible working arrangements

Salary: £47,500 p.a.

Contract Type: Fixed Term Contract, 12 months

Hours: Full time, 35 hours per week

Closing Date: 10am Monday 18 August 2025

Interview Date: 3 or 5 September 2025

Start Date: Mid-October 2025

Who We Are

PMC is an educational charity that champions new ways of understanding British art history and culture. We publish, teach and carry out research, both at the Centre in London and through our online platforms. Our archives, library and lively events programme are open to researchers, students and the public. PMC’s Grants & Fellowships programme supports institutions and individuals with research projects, publications, exhibitions and events. Through all areas of our work, we promote activities that enhance and expand knowledge about British art and architecture. PMC was founded in 1970 by the art collector and philanthropist Paul Mellon. It is part of Yale University and a partner to the Yale Center for British Art.

Who We Need

As Marketing and Communications Manager (Parental Leave Cover), you will be responsible for developing and implementing strategies and campaigns to promote and communicate PMC’s activities, ensuring that our work reaches and engages a wide audience, both in academic communities and within the general public. You will report to the Digital Lead and manage the Marketing and Communications Coordinator.

The role would suit someone who is:

• an effective collaborator who can work with multiple different teams
• a confident communicator who can advise the Senior Leadership Team (SLT) on the marketing and communications landscape
• an experienced copywriter
• experienced in marketing and communicating within the not-for-profit and/or arts sector
• interested in academic ways of thinking
• experienced in managing multiple projects and workflows
• experienced in digital marketing platforms
• experienced in print production
• experienced in managing and developing junior staff

What We Offer

At PMC we value our staff and offer a generous benefits package including:

• hybrid and flexible working arrangements (subject to role and operational needs)
• 28 days annual leave plus bank holidays, with additional paid leave options
• enhanced parental leave and pay for all parents, plus a range of compassionate leave options
• comprehensive health and wellbeing support, including an employee assistance programme, private health and dental insurance options (taxable benefits), annual health screening and more
• financial support, such as a pension scheme, interest-free season ticket loans and money coaching programme
• opportunities for learning and development, including funded training, study leave and professional membership support
• everyday perks such as free and discounted access to museums and galleries, free PMC publications and refreshments provided onsite

We are committed to creating a supportive and inclusive workplace where you can thrive. For full details of our staff benefits, please see the PMC Benefits Summary 2025 document on our website.

How to Apply

To apply please complete the online application form via our website.

If you have any issues accessing the form, or require adjustments during the recruitment process, please get in touch with our HR team.

The full job description and person specification are available on our website.

What to Expect

We know applying for jobs can be time consuming so we aim to keep the process straightforward, being mindful of your time commitment. We will review all applications after the closing date and contact shortlisted candidates within two weeks where possible.

If you are invited to interview, we will send you a detailed interview pack in advance. This will include everything you need to know about the process, including:

• how to find us and what to expect on the day
• accessibility and adjustments
• the interview format and who you will meet
• any preparation needed

We are committed to making the whole experience as welcoming and transparent as we can.

We're Hiring: Communications and Fundraising Coordinator

Location: Wimbledon, South West London (Waterside Way Hub + with some remote working possible)
Contract: Permanent
Salary: £32,000 – £38,000 according to experience
Hours: Monday to Friday, 9am–5pm (with some flexibility and overtime)

About Dons Local Action Group (DLAG)

Born out of the COVID-19 crisis, DLAG is now one of London’s most dynamic community support networks. We’ve mobilised over 3,000 volunteers to deliver food parcels, household essentials, digital access, and more to thousands of people across Merton, Wandsworth and Kingston.

We’re practical. We’re entrepreneurial. We’re local. And we get things done.

About the Role

We're looking for a proactive and skilled Communications and Fundraising Coordinator to lead the delivery of our comms and fundraising strategies. You'll work alongside a passionate team of staff and volunteers to grow our impact and help drive support for DLAG’s life-changing work.

This role is ideal for someone who thrives in a fast-paced, mission-driven environment and wants to play a vital role in strengthening local communities.

Responsibilities

• Develop, schedule and deliver marketing plans and social media campaigns
• Prepare and distribute fundraising and donor materials (e.g. newsletters, raffle collateral, digital campaigns)
• Administer JustGiving and Enthuse platforms for campaigns and events
• Coordinate the production of marketing assets with volunteer graphic designers
• Create monthly impact reports and manage marketing dashboards
• Oversee the CRM/database — adding donor, school and corporate contacts
• Support event planning and donor recognition activities
• Line-manage the Volunteer Fundraising Administrator and Newsletter Editor
• Report directly to the Director and work collaboratively with the volunteer marketing team
• Research areas of greatest need in our three boroughs to ensure we continue to reach out to these communities

What We’re Looking For

• Experience in charity communications, fundraising and admin
• Excellent writing and project coordination skills
• Confidence using fundraising platforms and CRM tools
• A self-starter with great time management and attention to detail
• Passionate about community impact and collaboration

“The Dons Local Action Group are nothing short of amazing – practical, entrepreneurial and inspirational. I love them.”
— Siobhain McDonagh, MP for Mitcham and Merton

Ready to Apply?

Send your CV and a short cover note 
Application deadline: Monday 18th August, 2025

Join us. Help us grow. Make a difference where it matters.

#CharityJobs #FundraisingJobs #CommsJobs #Wimbledon #DLAG #CommunitySupport