Customer experience lead jobs in gants hill, greater london

Lead multi-million-pound partnerships for the UK’s largest nature conservation charity and Europe’s biggest nature-focused NGO, helping to build a future where nature and business thrive.

The Business Engagement team leads the RSPB’s work with the private sector and plays a central role in the charity’s strategy, working with businesses as agents of change. With a clear strategy and strong ethical foundations, the team are well positioned to raise £15 million through corporate partnerships by 2030 – and this role is central to making this happen.

Reporting into the Head of Business Engagement, you will oversee and grow a portfolio of multi-million-pound, strategic corporate partnerships, and ones that have the potential for this, ensuring they deliver both significant income and deep impact for nature. Partnerships include Tesco, Co-op, Ella’s Kitchen, Cemex and Barratt.

Working closely with the Head of New Business & Impact and the Head of Business Practice & Advocacy, you will deliver on RSPB’s Business Engagement Strategy, which focuses on:

• Investing in nature at scale
• Driving business practice change
• Influencing policy and systems
• Reaching new audiences through customers, employees and B2B engagement

As Head of Partnership Delivery, you will:

• Lead RSPB’s most strategic corporate partnerships, overseeing a portfolio that includes Tesco, Co-op, Cemex and Ella’s Kitchen. These relationships are already delivering conservation impact and income, but there is more potential to unlock.
• Manage and mentor a skilled team of four, with a collaborative, empowering leadership style and people-first approach
• Drive income growth and unlock new value from existing partners – including funding for restoration, nature projects, biodiversity in supply chains, engaging with business customers and employees’ and behaviour change initiatives
• Work across internal teams – including Global Conservation, Country teams, Fair to Nature, Policy & Advocacy, Finance and Communications – to integrate technical expertise and policy influence into our partnerships
• Play an active leadership role across the Business Engagement team and wider RSPB, helping evolve their approach to corporate engagement and championing the role of business in nature recovery

Ideal skills and experience:

• A track record of leading and growing high-value, strategic partnerships – ideally at a multi-million-pound scale
• Strong strategic and commercial thinking, with the ability to balance income generation and mission-driven impact
• A collaborative, empowering leadership style with a people-first approach (team leadership experience is essential)
• Experience of influencing and engaging senior stakeholders, both internally and externally
• Confident managing sensitive ethical considerations and public scrutiny
• Experience or interest in sustainability, ESG or climate is helpful, but not essential
• Could suit someone stepping up from a senior partnerships role

Employee benefits

This is a home-based role, open to candidates across the UK, with a preference for someone based in England. Regular team meetups in London or at Sandy HQ (Bedfordshire), with travel costs reimbursed.

Benefits include: 

• 34 to 38 days’ annual leave (depending on length of service), including bank holidays
• Up to 7% employer contribution pension scheme
• Life assurance (5x salary)
• Four-week paid sabbatical after five years
• One paid volunteering day per year
• Generous sick pay

Age Co is looking for a compelling storyteller to join their Marketing team based in London. If you're passionate about all things content and improving the lives of older people, we want to hear from you!

Age Co is 100% owned by Age UK. We sell products and services designed to help people make the most of later life, and we give our profits to the charity enabling them to support those older people most at need. We currently offer Car Insurance, Home Insurance, Travel Insurance, Personal Alarms, Incontinence products, Stairlifts, Homelifts and Bathing Solutions.

In this role, you will own the content marketing strategy across all Age Co product lines, acting as the content lead across the organisation through wider stakeholders including Age UK and our Age Co product partners. strategy across all Age Co product lines. You will translate the Age Co brand story into compelling and engaging content led campaigns and propositions for our brand and insurance campaigns. Delivering this content through engaging mediums ensuring the highest possible reach across our audience.

This role is a blend of both home and office working with your time split between the two locations. The linked office for this role is at EC3N 2LB.

Age Co Internal Job Grade - 5L

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience

• Extensive demonstrable experience of delivering brand and product content strategies. (A)
• Experience in leading multiple projects that drive growth across a range of products. (A)
• Demonstrated experience of content thought leadership development. (I)
• Track record of content creation across multiple channels. (I)

Skills and knowledge

• Experience in SEO management and data analysis tools. (A)
• Strong analytical skills with the ability to use data and agreed metrics to measure impact and drive optimisation. (A)
• Excellent written and oral communication skills. (P)
• Evidenced copywriting capabilities. (I)

Personal attributes

• Great team player. (I)
• Is driven by challenges and wants to succeed. (I)
• Willingness to go the extra mile. (I)

Great to haves:
Application = A, Interview = I, Test = T, Presentation = P

Experience
* Experience in financial services or compliance regulated products and/or charity sector. (A)
* Experience of audience segmentation and tailored messaging. (P)
* Experience of complex products. (I)
* Experience of delivering online PR and campaign amplification that delivers results. (A)
* Experience of operating in project team. (I)
* Experience managing external agencies. (I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the recruitment team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

For a full list of benefits please see website.

About the role:

As a Night Support Assistant in our Wandsworth accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. Whether working alone or in coordination with nearby sites through our buddy system, you'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working rota for this role is two nights per week - Friday and Saturday. 

About you:

• Experience of developing good relationships with people, you should evidence qualities including flexibility and resilience. The ability to negotiate and influence others to change.
• The understanding of and the ability to apply knowledge of equal opportunities into practice, and the ability to engage and relate positively to people from a range of backgrounds and cultures.
• An understanding of the principles underlying a quality and customer focussed service with a willingness to work in a way that empowers our clients.
• A level of literacy, numeracy and IT skills sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important Info:

Closing Date: Sunday 25th May at midnight

Interview Date: Monday 9th June at QTR Service in Wandsworth

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Content and Events Officer

Full Time: 35 hours per week | Permanent | Hybrid | Closing Date 19th May 2025

Starting Salary: £28,300 per annum

Job Reference: EAO01 (Please quote this on any correspondence)

The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.

We are seeking a dynamic and enthusiastic Content and Events Officer to join our team. The successful candidate will play a key role in delivering exceptional events and award ceremonies, ensuring smooth operations and excellent customer service throughout. If you are passionate about events, marketing, and awards management, with a flair for creativity and attention to detail, we want to hear from you.

Reporting to the Events & Awards Manager, the ideal candidate will:

• Assist in the creation and execution of social media and email marketing campaigns, event promotion, and sponsorship activities.
• Support speaker, sponsor, and stakeholder communications, including briefings, follow-ups, and query management.
• Coordinate event logistics, including site visits, accommodation, and travel arrangements, and provide onsite event support.
• Contribute to the administrative tasks of the awards, including eligibility checks, judge support, and website updates.
• Provide ongoing support to the Events & Awards Manager, assisting with content research, video editing, and general operational duties.

We are looking for someone with experience working in event or awards, or at least a strong interest in this area. You should have some experience in social media management and email marketing campaigns, with excellent communication and organisational skills. The ideal candidate will be creative, proactive, and able to manage multiple tasks effectively. Proficiency in IT, including MS Office, and familiarity with tools like Canva or Adobe Creative Suite would be advantageous. Strong attention to detail and the ability to work collaboratively is essential.

It is not essential for the candidate to possess prior knowledge of the sector, but they will have the right level of knowledge and enthusiasm to learn rapidly and use their transferable skills to succeed in this role.

If you are ready to contribute to the success of our events and awards, we invite you to apply.

About CILIP

The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.

This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.

Our office is conveniently located just a short walk from St Pancras, Kings Cross and Euston stations.  Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.

Why work for CILIP

• Hybrid working
• 27 days' annual leave plus public holidays (increasing after 3 years’ service)
• Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
• Access to CILIP’s Employee Assistance Programme through Vivup
• Perkbox employee discounts and wellbeing hub
• Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave
• The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)
• Annual flu vaccination voucher
• Contribution to eye tests and glasses for DSE use

How to apply

To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description by 11:59pm on 19th May 2025

Interview dates

• First interviews (virtual) will be held on 27/28th May via Teams
• Second interviews will be held on 5/6th June

CILIP is an equal opportunities employer and committed to championing diversity, inclusion, and representation. We particularly welcome applications from people from under-represented groups.

For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

User Experience Designer
Permanent
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our London Office : minimum 1 day in office per week
Salary range £53,500 - £58,500

About Us
At Macmillan, we’re on a mission to do whatever it takes to support people living with cancer. We believe good design can empower, comfort, and connect — and we’re looking for a UX Designer who shares that belief to help shape accessible, meaningful digital experiences that really matter.

About the role
As a UX Designer, you’ll play a key part in growing our user experience practice and embedding user-centred design across digital programmes and services. In order to achieve this you will have rounded skills in both UX and UI.

Collaborating with a range of disciplines, you’ll help ensure that the voices of people affected by cancer are at the heart of every product and service we deliver.

You’ll use a wide range of insights — from user research, customer feedback and analytics, to usability testing, brand guidelines and tech constraints — to identify opportunities, shape problems, and create thoughtful, inclusive design solutions.

You’ll also contribute to our growing design system and design standards, helping us build consistent and accessible experiences at scale.

Why join us?

• Purpose-led work – The design decisions you make help support someone affected by cancer.
• Truly flexible working – We value and apply work-life balance to our day-to-day way of working.
• Supportive team culture – We value collaboration, kindness, and healthy boundaries.
• Creative growth – We’re building a design culture where learning, feedback and experimentation are encouraged.
• Impact at scale – Macmillan is a nationally recognised charity, and our digital products reach millions every year.

About you
We're looking for someone who brings some of the following skills and experience:

• Experience in a comparable UX/UI design role putting users at the heart of the design process from concept to launch.
• Proficiency in current UX/UI software and tools - fluency with Figma is required 
• Experience in designing across multiple platforms  – web and apps.
• Experience in defining and documenting user journeys, using prototypes and mock- ups to communicate concepts

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wednesday 21st May 2025
 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are seeking a dynamic and creative fundraiser to support activity across community and events fundraising. The role will focus on providing exceptional stewardship for our calendar of community and events fundraising. You’ll build relationships with supporters and deliver impactful events as well as grow our income through individual giving. 

About Us

The Brompton Fountain is the children’s charity at Royal Brompton Hospital - a world leading specialist centre for complex heart and lung disease. We work in partnership with the teams on the wards, paediatric intensive care unit (PICU) and in outpatient clinics. Our charity provides support and resources for patients, families and staff, as well as funding lifesaving medical equipment, accommodation - so that parents can stay close to their child during an admission, toys and entertainment for the playroom and improvements to the facilities to create the best possible environment for families to promote their wellbeing during what can often be a very challenging time. In collaboration with the hospital trust and the NHS we also fund research projects and develop new initiatives for babies, children and young people with heart and lung conditions. 

About You

Our ideal candidate will have experience of working in a fundraising or similar role. You'll have strong written and verbal communication skills to write engaging and inspiring content and messaging. An ability to empathise and communicate effectively about our work is key. If you like the sound of our role then this could your opportunity to join a children’s charity with great credibility and big ambitions as we broaden our reach and significantly increase our impact. 

Main Duties and Responsilbilties 

Community and Events Fundraising

• Assist in the planning and execution of a diverse range of fundraising events, including challenge events and community initiatives.

• Support the management of event logistics, including participant communication, volunteer coordination, and on-the-day activities.

• Collaborate with external partners and suppliers to ensure smooth event operations and build strong relationships for future collaboration.

• Lead outreach efforts to engage new local community partners, such as (small) businesses, schools, and clubs, promoting fundraising opportunities and supporting their initiatives.

• Lead on generating income through supermarket schemes. • To represent the charity when required in schools, engagement events and cheque presentations. 

Individual Giving

• Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships.

• Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship.

• Maximise engagement and retention of individual supporters (giving at lower to mid-level) by prompt thanking, excellent stewardship and building effective donor journeys.

Supporter Care

• Serve as the primary point of contact for community and events fundraisers, delivering outstanding stewardship ensuring they receive the information and support needed to maximise their fundraising potential while maintaining the highest standards of stewardship and being respectful of potential sensitivities particularly when working with families who are fundraising in memory.

• Provide timely and effective follow-up communications with supporters, ensuring they feel valued and engaged.

• Maintain our CRM database ensuring accurate records to track communications, income, and supporter preferences, ensuring compliance with GDPR and data protection laws. 

Administrative and Financial Support

• Process cash and cheque donations, Gift Aid and matched funding claims, ensuring this income is processed and recorded accurately on our database.

• Manage the distribution of supporter resources, conduct stock checks for fundraising materials and ensure an organised work environment for all fundraising assets.

• Overseeing our online shop.

Marketing and Communication

• Create engaging materials (posters, leaflets, stories etc), social media content and e-newsletters to inspire participation in fundraising activities.

• Produce impact reports and collate information for the HOF to support fundraising initiatives and grant applications.

• Ensure fundraising and associated webpages are kept up to date. Team Collaboration

• Work collaboratively with the wider team (when required) to support in-hospital and community events as well as assisting with tasks as needed to ensure smooth charity operations.

• Support the CEO and team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.

• Any other duties as required by the Head of Fundraising.

Additional Information

Salary is £30,000 - £32,000 per annum (DOE). The role covers 37.5 hours per week. Two days per week working in our charity office at Royal Brompton Hospital - London, and the remaining hours to be worked remotely. Occasional evening and weekend work subject to our events calendar. Exact working pattern to be discussed at the interview stage.

One-year fixed term contract with the potential to extend contract length subject to performance and funding.

A full driving licence or the ability to travel to events and meetings within London and the South East is essential.

Applicants must be eligible to live and work in the UK to apply for this position.

The role requires successful completion of an enhanced DBS check and mandatory training including level 3 safeguarding (costs covered by charity). Any job offer and subsequent employment is subject to satisfactory references / checks and a three-month probationary period.

The Brompton Fountain is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

You are providing your personal information to The Brompton Fountain and Royal Brompton and Harefield Hospitals (part of Guy's and St Thomas' NHS Foundation Trust) for the purposes of staff administration; administration of membership records (Foundation Trust Membership); crime prevention and prosecution of offenders; National Fraud initiative and occupational health purposes and by applying for this post you hereby consent to the charity and Trust processing of your personal data as outlined above

Benefits

• Flexible working hours to balance home / work life

• Time off in lieu for evening and weekend work

• Home office set up including phone, laptop and printer. • Pension scheme.

• Training and development with career progression opportunities.

• Reasonable expenses paid for offsite meetings and activities

• 27 days holiday entitlement plus 8 bank holidays

• Blue Light Card: enjoy discounts both online and in store across various outlets. 

Interested in managing the CRM database of an International Development Charity? You will help deliver continuous improvement to the CRM system and data quality within it. You will need to be able to effectively analyse and configure the CRM system, adding new fields as and when approved via a change approval process.

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

The Role

We have recently launched our new CRM based on Microsoft Dynamics 365, and are looking for a CRM Manager to join an end user Charity in Central London. The Charity has a direct front end CRM user base of around 30 staff. It also has a power platforms bespoke portal for between 64-120 regional staff to login to, who contribute to the membership programme, creating new memberships and managing the renewals process which happens each year. It also has a power portals Donation portal which directly integrates to Dynamics 365 and Business central. This role is to support our internal staff (30) and external Staff (120) with the day to day activities ensuring business processes are fit for purpose and seek out possible improvements in the long term roadmap.

Key Functional Areas

• Data architecture– Lead on the review and structure of data on CRM.
• Systems Governance - Ensuring system best practices are followed, producing dashboards to identify common errors to follow up with users offering tailored training for common issues.
• Training and Support - training of new members, ongoing training and refreshing areas where common issues are found in regular training sessions all staff and portal users can attend.
• Information Governance and Data Protection - Ensuring data is kept up to date and added in the correct formats and standards. Leading on data compliance and legalisation for the charity

Please refer our job description for more information

Key skills & experience we are looking for

• 3 years’ CRM experience with at least 2+ years experience with administering Dynamics CRM/365/2016.
• Proficient in Microsoft Office 365.
• Experience in systems and requirements analysis/Systems documentation.
• Managing issues and maintaining issue management systems.
• Microsoft Office 365 automation, including Microsoft Flow.
• Business Process Modelling Notation (BPMN).
• Business Central.
• Power BI.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The deadline for applications is 23 May 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

Are you ready to lead meaningful change in an organisation that puts young people at the heart of everything it does?  As our Change and Transformation Lead, you’ll play a pivotal role in shaping how technology supports our mission—driving improvements that make our systems more effective, user-friendly, and impactful. This is your chance to work across a wide portfolio—from HR to fundraising systems—defining a transformation roadmap that enables real operational efficiency, supports our people, and maximises value for money, all while maintaining the highest standards of data security and integrity.

This is more than just a technology leadership role—it’s an opportunity to make a lasting difference. You’ll help guide major projects like a £900k CRM replacement, work with passionate teams who care deeply about our mission, and ensure our systems empower us to reach more young people with the support they deserve.

If you're a strategic thinker with strong programme management and people leadership skills, and want your work to have genuine social impact, we’d love to hear from you. Even if you don’t tick every box, we encourage you to apply—your potential matters just as much as your experience.

Location: London or Birmingham only. Hybrid working - must be able to go to the office a minimum of one day a week.

1st stage interviews: 02/06 over Teams

2nd stage interviews if needed: 11/06 

For more information, or to apply, please click 'apply now' to be directed to our website.

Are you passionate about people, inclusion, and creating a great place to work? At The King’s Trust, we’re on a mission to make sure every colleague feels heard, valued, and empowered to do their best, all in support of transforming young lives.

We’re looking for a values-driven Employee Experience and Culture Manager to join us on a part-time, maternity cover basis. You’ll lead on key engagement activities, champion equality, diversity and inclusion, and help shape the culture of the organisation through insight, collaboration and action.

You must have strong stakeholder skills, excellent time management, a proactive mindset, and a deep understanding of what makes a great colleague experience.

Ready to make a difference where it really matters? Apply now and help shape a workplace where everyone can thrive!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Employee Experience and Culture Manager? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of our Employee Experience and Culture Manager! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). For more information, please click here. 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 3507 

Lead Disability Business Partner

Business Disability Forum is the leading business membership organisation in disability inclusion.

We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.

• We work with over 600 members employing over 20% of the UK workforce and an estimated 8 million people worldwide.
• We advise, support and encourage businesses (many of them global) to become more disability-smart.
• We influence policymakers by representing the voice of employers and disabled employees.
• We provide evidence-based thought leadership on how business affects the lives of disabled people.
• We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.

The role

To engage with and develop productive working relationships with the BDF membership helping to further their disability agenda over time using our knowledge, member services and paid for products where appropriate. The Lead Disability Business Partner has direct responsibility for their assigned Partners and indirect responsibility for the Partners managed by their direct reports plus overall responsibility for work allocation of the Senior Business Partner Team.

The Lead Disability Business Partner will be responsible for managing the workflow for the Senor Business Partners (SBP’s) allocating and quality assuring consultancy and Partner work as required.

The requirement

• Experience of providing business support/coaching to experienced professionals (A, I & T).
• Experience of providing consultancy, training and advice on disability related issues (A, I & T).
• Experience of line managing a sales/customer service team, a consultancy team would be an advantage (A & I)
• Experience of consultancy service business development (A, I & T).
• Knowledge of disability legislation and application in the workplace (A, I & T)

For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:

How to apply

Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Dowgate Hill House, 14-16 Dowgate Hill, London EC4R 2SU. If you are submitting your application by email please do so barnabyp @ businessdisabilityforum .org .uk:

• Closing date for applications: Sunday, 25 May 2025
• First interviews are planned for the week commencing 2 June 2025.
• Second interviews are likely to take place in the week commencing 9 June 2025.

Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.

If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at address above or by telephone on 020-7403-3020.

For further information on Business Disability Forum please refer visit our website via the link below.

Equal opportunities

We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.

Wikimedia UK is the national platform for open knowledge, bringing together practical and policy expertise about Wikipedia and the other Wikimedia projects. Delivering impact of over 1 billion views each year and engaging thousands of people through advocacy, education, outreach and partnerships, Wikimedia UK demystifies and drives engagement in open access to information.

We are seeking an Education Lead to create a step change in the scale and impact of our education work. The post holder will lead Wikimedia UK’s work with the education sector, focusing on secondary schools, and including universities and non-formal education.

Applications (CV and cover letter) to be sent to Daria Cybulska on the email address supplied in the "how to apply" section below with the subject line "Education Lead Application"

Closing date end of day 8th June 2025.

Hours: Full time (35 hours per week) although 0.8FTE (28 hours) would be considered

Location: Flexible within the UK, with regular travel to meet with partners and communities in Wales (and possibly further in the UK), and meetings in London between four and six times a year.

Reporting to: Director of Programmes

Salary: £35,000 - £38,000 per annum (pro rata for 0.8 FTE) depending on experience

Pension: WMUK offers a pension scheme, with a current employer contribution of 6%

Benefits: 25 days annual leave plus public holidays (pro rata) as well as office closure days between Christmas and New Year which will be allocated on a year-by-year basis.  Employees are additionally gifted a day off for their birthday each year.

Purpose of job

To lead Wikimedia UK’s work with the education sector, focusing on secondary schools, and including universities and non-formal education. Create a step change in the scale and impact of our education work.

Main Duties

1. Programme Development and Delivery

• Lead on the development and delivery of Wikimedia UK’s education programme, in collaboration with the Director of Programmes and Evaluation and other colleagues
• Build on our learning from past and existing activities across Wikimedia UK and the wider movement to develop and roll out a new Wikimedia and information literacy programme for the UK’s secondary school sector; adapting this for the four nations as appropriate
• In conjunction with other Programmes staff, support the delivery of information literacy projects within higher education, through existing and new strategic partnerships as well as smaller projects and interventions such as Wikimedia in the Classroom courses
• Develop and deliver a range of information literacy activities
• Seek opportunities for new partnerships within the education sector, and grow existing relationships with potential delivery partners, for example within the cultural sector
• Work with the Development team and other staff to identify and follow up funding opportunities for existing or potential projects
• Support other staff within the Programmes team in their own work with the education sector

2. Sector Advocacy

• Promote the importance of media and information literacy skills to digital citizenship and civic engagement, and demonstrate Wikimedia’s value in developing those skills through running targeted interventions and disseminating our research and outcomes
• Advocate for a strong focus on media and information literacy skills in schools and university curricula, and work with other staff, partners and allies to campaign for public policy initiatives and investment to support these skills across society

3. Monitoring, Evaluation and Impact

• Run and evaluate the pilots of our work in schools
• Report regularly on programme plans, outputs and outcomes, in collaboration with other staff in the Programmes team
• Handle documentation and record all relevant programme metrics. Update CRM records for partnerships, volunteers and activities

4. Communication and Dissemination

• Write blog posts, create case studies, and generally contribute to the promotion and dissemination of our work and impact, in collaboration with the Communications team
• Engage in public speaking opportunities on behalf of Wikimedia UK in promoting our work, as required
• Engage with other Wikimedia organisations, sharing our education work and peer-learning

Experience

• Experience of working directly with UK secondary schools
• Experience of developing and managing partnership projects
• Experience of project reporting and communicating outcomes
• Experience of organising events or workshops
• Experience of developing and/or delivering training or skills development opportunities
• Ability to create lesson plans and other materials appropriate for schools (desirable)

Skills, abilities and attributes

• Good interpersonal skills, with the ability to involve and inspire external partners in person and remotely
• Excellent communication skills, with an ability to successfully advocate for support of our work
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Collaborative, supportive approach
• An understanding or interest in one or more of the following: media literacy, information literacy, democratic engagement, resilient information ecosystem
• Passionate about the mission and values of Wikimedia UK

Wikimedia UK holds equity, diversity and inclusion at the heart of our organisation. We particularly welcome applications from potential candidates from traditionally underrepresented groups, such as those with protected characteristics as defined by the Equality Act. As a Disability Confident Employer, we offer a guaranteed interview to any disabled candidate who meets the essential criteria for the post. If you would like to be considered under this scheme, please state this in your covering letter.

How to apply:

• Interested candidates should submit a CV and a cover letter outlining how they meet the points on the Job Criteria.  
• It is helpful to list the points on the essential criteria and answer each point on how you meet the criteria with an example.  
• All CVs and Cover Letters should be sent to the email provided under "How to Apply" by 8th June 2025 with the subject line "Education Lead Application". Please note any applications received without a covering letter will not be considered.
• If shortlisted, we may share with you some of the interview questions in advance to help you better prepare.

We know from research that women and minoritised people tend to only apply for jobs when they tick every box on the person specification. If you think you have what it takes, but don’t necessarily meet every single criteria, we would love to hear from you.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Elders Voice is a charity supporting older people in the London Borough of Brent. Our mission is to enable older people to live safely and independently in the homes of their choosing and lead happier and healthier lives. We do this by providing a variety of services and activities, including a Handyperson Service and a Day Centre.

The Handyperson Service is our flagship service; it’s been in existence for 35 years and is highly valued by the older people who use it. The service aims to prevent accidents in the home and enable older people to live safely by carrying out basic repairs and improvements, and the installation of small equipment such as grab rails, which support mobility. Jobs include things like changing lightbulbs, hanging curtains and putting up shelves. Our handy team have decades of experience between them, and an exceptional reputation in the borough.

We are looking for a Handyperson Service Coordinator to oversee the Handyperson Service and be responsible for all aspects of facilities management at our premises in Kensal Green.

Role: Handyperson Service Coordinator

Salary: £18,000 per annum (FTE £30,000) 

Hours: 21 hours per week

Responsible to: Chief Executive Officer

Based at: Elders Voice offices in Kensal Green

Overview of role:

Handyperson Service

• Undertake all administrative tasks relating to the effective and efficient running of the Handyperson Service with meticulous attention to detail and record keeping.
• Coordinate the handy team and provide supervision and support.
• Promote service within borough and maintain relationships with Brent Adult Social Care, healthcare bodies and other statutory & voluntary sector organisations.
• Work with CEO in developing and expanding service.

Facilities Management

• Oversee all contracts related to Health & Safety and building maintenance.
• Carry out inspection of premises and flag areas requiring maintenance and repair.
• Ensure premises meets government regulations, health & safety standards and energy efficiency requirements.

If you are passionate about working with older people and local communities, this could be your chance to join a team that's helping make ageing a wonderful and worthwhile journey. The ideal candidate will be self-motivated, a great multi-tasker and thrive at delivering first class services. This is an opportunity for you to put your stamp on a service and potentially develop it into something bigger! To find out more about the role and what it entails, please read the full job description and person specification.

Please apply by submitting your CV and a covering letter explaining why you are suitable for the role and how your previous experience is relevant to the person specification. 

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Community Fundraising Manager

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Community Fundraising Manager to join our small and friendly fundraising team. You will be responsible for driving our strategy for Community Fundraising, Individual/Regular Giving and Events. With a database of around 100,000 registrants and 15,000 members, these existing income streams have lots of great potential. We have amazing fundraisers in our community who take on challenges like the London Marathon, London to Brighton bike ride, or their own swimming challenge and there’s lots of great potential amongst our supporters, including our committed members and regular givers.

Contract:  Permanent
Hours:  30 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £31,000 - £33,000 (pro rata)
Reports to: Head of Development 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to events will also be required.
Closing date: midnight on Sunday 1st June
Interview dates: First-round interviews will be virtual and take place in early June

Purpose of the role

• Grow a successful existing income stream (Fundraising Events and Regular Giving) and develop and grow a comparatively new income stream (Community Fundraising and Individual Giving) for Twins Trust. You will do this alongside other fundraisers in the team and with support from a Fundraising Officer.
• Lead and develop a multi-year strategy for growing our Community and Events programmes, with a well-planned calendar of events throughout the year covering different themes and geographies.
• Lead the strategy for our Individual/Regular Giving programme
• Lead on the creation, planning and delivery of a new Twins Trust owned mass participation fundraising event
• Provide strategic support and guidance to our Fundraising Officer to implement the annual raffle, ongoing Lottery programme and Individual Giving programme.
• Work closely with other teams across Fundraising, Membership and Communications to spot opportunities to maximise income and drive new projects forward
• Provide exceptional relationship management and stewardship to fundraisers in our community to make them feel appreciated, maximise income raised and encourage repeat fundraising

Ideal candidate

The ideal candidate will have demonstrable experience of developing and implementing a strategy for Community They will be able to demonstrate how they have delivered one or more of these income streams and grown these programmes significantly, providing excellent stewardship to fundraisers.

Person specification

Essential

• Significant experience of leading a 6 figure multi-year community fundraising strategy including forecasting and monitoring income and expenditure
• Experience of leading community, events, or Individual/Regular Giving fundraising - taking ownership and achieving growth in scale and income
• Experience of creating and delivering a new medium to large scale (£25k plus) fundraising event, maximising all commercial opportunities within it
• Excellent relationship building skills
• Ability to manage several projects at the same time
• Experience working in a CRM and analysing data to inform decision-making (Microsoft Dynamics experience a plus)
• Excellent communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Strong IT skills, including SharePoint and advanced Excel
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• Understanding of digital marketing
• An understanding of GDPR in relation to fundraising

Partnership Experience Manager (Maternity Cover)

Salary: £38,814 - £44,581 pro-rata (depending on experience and FTE)

Contract: 12 months fixed-term contract (Maternity Cover- might be potentially extended)

Start Date: Date to be agreed (potentially August)

Location: This is currently a blended-working role with two in-office days (Tuesday-Thursday) during term time and the flexibility to work from home during school holidays. Occasional travel to schools and events will be required. 

We will consider reduced office days for a successful candidate based in one of our target regions across the North and Midlands. If this might be relevant for you we are happy to explore in a conversation with you before or during the recruitment process. 

We are currently based at Resource for London near Holloway Road station, however, our office will be moving to another location in London in the coming months. 

Working Pattern: 37.5 hours per week. Our core hours are 09:30 - 16:00 from Monday to Friday. This role can be either full-time or part-time (0.8 FTE minimum) and we are open to flexible working requests. 

Benefits of working for Challenge Partners

• Work-life balance

• Annual leave

• Employer pension contributions

• Health and wellbeing support

• Training and development

• Family-friendly policies

• Connection and celebration

About the role

You will play a key role in driving the continuous improvement and growth of our national partnership through deepening the quality and impact of our local collaboration hubs. You will also oversee the day-to-day running of hubs of our schools and trusts, which includes holding responsibility for the operations of the Partnerships Team and working closely with the Partnership Lead to ensure that all hubs, schools and trusts have an excellent experience with Challenge Partners. 

You will also oversee the implementation of the organisation’s Account Management strategy, working closely with members of the Leadership Team  to implement our strategy for effective partnership experience (our term for account management and customer service) for our partner schools and trusts. This includes holding some key strategic relationships, representing the organisation at external meetings and overseeing partner experience operations.

Key Responsibilities

The Partnership Experience Manager will have the following key areas of responsibility and will be expected to undertake other responsibilities commensurate with the role as requested:

Strategic Leadership and Management  - Hub Quality and Impact

• Develop and lead our strategy to improve the quality and impact of Challenge Partners’ Hubs, continuing to develop high performing hubs and supporting rapid improvement in new and emerging hubs

• Deliver, grow and evaluate the impact of our hub-led programmes: Middle Leaders’ Quality Assurance Review and Leadership Residency Programme

• Oversee the continuous improvement of national Knowledge Exchange and Areas of Excellence

• Lead a Hub Quality and Impact team, including all central team hub owners and executive hub links, through providing clarity on the Hub Quality and Impact strategy and operations.

Strategic Leadership and Management - Partnership Experience and Communications

• Develop and lead the implementation of our Account Management strategy ensuring that accounts are given the attention needed to ensure a smooth experience and high satisfaction rates

• Oversee Customer Care processes across the organisation, guaranteeing that any issues are resolved in a professional and timely manner 

• Oversee whole partnership communications, including half termly partnership newsletters

• Develop and maintain effective stakeholder relationships (Senior Partners, Hub Managers, trust CEOs) with your allocated key accounts to ensure that regular dialogue with them informs the strategy and continuous improvement in our support of hub quality and partner experience

• Act as an ambassador for Challenge Partners, representing the organisation externally where required

• Lead an Account Management approach through providing clarity on the account management strategy and operations.

Oversight of partner experience and hub management operations 

• Line management of the Partnership Lead and one or two Partnership Co-ordinators

• Team leadership of the Hub Quality and Impact and Account Management teams, delegating tasks appropriately 

• Work closely with the Partnership Lead to ensure the smooth day-to-day running of all hubs 

• Act as a point of escalation for any issues across hubs

• Identify hubs at risk, and lead on creating sustainable solutions with team members

• Work closely with the Finance Team to facilitate our invoicing processes for each academic year 

• Oversee hub funding processes across all hubs, proactively considering any changes needed in line with Hub Quality work

• Oversee Pricing Governance processes

Leadership Responsibilities for all Managers

• Foster a collaborative, high-performance team culture.

• Provide coaching and mentorship to develop team members’ potential.

• Drive innovation and professional development, aligning with Challenge Partners’ vision and growth strategy.

• Collaborate with Managers across teams to align efforts, ensuring a seamless experience for our school and trust partners.

• Contribute to organisational strategy, future planning, and priorities as part of the middle leadership team.

General Responsibilities

• Champion Challenge Partners’ vision, values, and commitment to diversity, equity, and inclusion.

• Take ownership of personal development and actively contribute to team learning.

• Work flexibly, undertaking additional duties as required.

• Maintain high standards of health, safety, and welfare for yourself and others.

• Attend events and external meetings, which may require travel and occasional overnight stays.

Person Specification

• Strong commitment to Challenge Partners vision and mission.

• Proven track record in strategic leadership and managing key external relationships.

• Knowledge and experience of the education sector.

• Excellent interpersonal skills used to build positive relationships with diverse stakeholders.

• Strong written and verbal communication skills.

• Experience in leading teams and developing others (formal line management experience is not required if transferable people management skills can be demonstrated).

• Proactive in improving processes, identifying risks and solving problems.

• Exceptional organisational skills, with the ability to prioritise and adapt to changing needs

How to apply

Please submit your application on Applied by 10am on Monday 19th May 2025. You will be asked to upload your CV and answer five competency and scenario-based application questions.

• First round of interviews (remote)- wlc 26th May 2025 (Specific dates TBC)

• Second round of interviews (face-to-face)- wlc 2nd June 2025 (Specific dates TBC)

A note on AI 

At Challenge Partners, we are committed to a fair and inclusive recruitment process. We don’t use Artificial Intelligence (AI) for recruitment - applications are reviewed by members of the team and we use blind shortlisting to mitigate potential bias and ensure all candidates are considered on merit.

Whilst we recognise that AI can be a useful tool for tasks like proofreading, we encourage you to share genuine examples from your own experience so we can better understand your unique skills and perspective. Authenticity is important to us and we want to hear your voice throughout the application process.

DEI Statement

Challenge Partners is committed to further enhancing diversity, equity and inclusion within our team and we welcome applications from all suitably qualified persons regardless of their race, gender, sex, disability, religion/belief, sexual orientation or age. 

Safeguarding Statement

Challenge Partners is committed to safeguarding and promoting the welfare of children, beneficiaries and staff. We expect all employees, consultants and volunteers to share this commitment. All offers of employment or contracts with us are subject to a satisfactory DBS check and references. 

No agencies please.