Customer experience lead jobs

We’re looking to grow our Fundraising Team to expand and strengthen fundraising opportunities for our community. Are you the Fundraising Administrator we need to support our amazing fundraisers and help drive lasting change?

Endometriosis impacts the physical and mental health of 10% of women and those assigned female at birth, from puberty to menopause - although the impact may be felt for life. Yet it’s a disease most people have never heard of, do not understand and currently has no cure. It takes on average, almost nine years to receive a diagnosis in the UK, leaving many living in pain and without answers.

As the UK’s leading charity for all those affected by endometriosis, we’re determined to change this and ensure that everyone gets prompt diagnosis and the best treatment and support. We have big ambitions in our strategy, focused on raising awareness, better supporting those with endometriosis, driving down diagnosis times, and campaigning for improved treatments and access to services, all possible thanks to the incredible efforts and generosity of our supporters. Last year, almost 70% of our income was from public donations and fundraising, which is incredible. Our goal is to make every supporter feel valued while growing diverse and sustainable income streams. It’s a big challenge for a small team, and that’s where you come in.

Endometriosis UK is looking for a highly motivated Fundraising Administrator to join our busy fundraising team and help support our growth. This will include working across Community Fundraising, Individual Giving, Trusts &Grants, and our Endometriosis Friendly Employer scheme, by providing administrative and logistical support. Whilst you will not need specific experience in all these areas, you will enjoy working with people, be organised, enthusiastic, and proactive, with a willingness to learn.

This is an exciting opportunity to help drive Endometriosis UK’s work forward and play a key role in the future of our fundraising.

At Ambitious about Autism we're currently looking for a Data and Insights Officer to join our National Services team.

You'll focus on the collection, analysis and reporting of data from National Services programmes, projects and services. You'll use systems and tools to effectively capture and store data and information, enabling effective reporting and insight. You'll provide advice and support to the Product Development Manager and Deputy Director of National Services.

You'll support National Services teams with the development of KPI and data collection  routes and support with maintenance, troubleshooting and creative problem solving to ensure accuracy and efficiency. You'll create detailed reports and dashboards for use by teams, managers and leaders at agreed time points.

We are looking for someone who has:

• Experience of using statistical tools and techniques to manage and analyse data
• Ability to translate the essence of complex data into language or formats others will understand
• Experience of producing qualitative and quantitative reports and analysing results to produce impact reporting
• Ability to present insights and results through written reports, dashboards and presenting face-to-face

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Job Title – Membership Marketing Manager

Contract – Full time, permanent

Hours - 36 hours per week

Salary - £41,000 per annum

Location - Hybrid (Home Based/London)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram PACEY

Coram PACEY (previously the Professional Association for Childcare and Early Years) was formed in 1977, we are a professional association dedicated to supporting home-based childcare professionals including childminders and nannies to provide high quality services, information and advice to children, their families and carers. We want all children to experience high quality childcare and early education, helping them to have a bright future.

About the role

The purpose of this role is to grow our membership scheme by increasing acquisition numbers through effective marketing and promotion of our membership products and services to new and returning audiences.

Raise the profile of Coram PACEY, our members and the policy work we do within the sector.

Manage a team to deliver key income targets including membership acquisition, merchandise, training, advertising and commission sales.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 30th September 2025

Interview Date: Beginning October

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Job Title: Senior Trusts and Foundations Manager

Salary: £40,000 - £44,000

Contract: Permanent, full-time – 37.5 hours per week

Location: Hybrid, with at least two days a week working from Power2’s office in Manchester or London

Annual Leave: 25 days paid holiday each year

Power2 is a fast growing and energetic children and young people's charity that has supported 27,000 young people since 2001. We are based in the North West of England and London and deliver early-intervention asset-based programmes to children and young people who have mental wellbeing challenges and are disengaged from school and more widely. We are well-known for our accredited Teens and Toddlers programme and are supporting young people via Power2 Rediscover, an intensive 1:1 crisis response programme. Our Power2 Thrive programme focuses on improving mental wellbeing.

With our support, children and young people who are experiencing vulnerabilities and disadvantages improve their wellbeing, re-engage with school and learning, build networks and access opportunities.

We’re committed to equality and operate within a culture and structure that recognises diversity and strives to be fair. We live by our values of Brave, Expert and Passionate and we aim to have an entrepreneurial and flexible approach to work.

We are seeking an experienced Trusts and Foundations fundraiser to join our team at Power2, a fast growing and energetic youth charity.

You will lead on fundraising from Trusts and Foundations and be responsible for relationships, applications and reporting to major Trust and Foundation funders. You’ll lead internal processes for prospect research and have oversight of a growing portfolio of potential and existing donors. You will ensure a consistent pipeline of applications to meet your performance indicators and collate information from across the organisation to produce funder reports.

 You will have significant and demonstrable experience of fundraising from major Trusts and Foundations. You will have excellent project management skills, be skilled at writing compelling funding bids, be highly numerate and a great team player and collaborator. Previous experience or interest in the youth or education charity sector would be an advantage.

We operate hybrid working, and this role can be based at either our North-West (Ashton-under-Lyne) or London office, with at least two days working in the office per week. We offer flexibility as to when the role’s hours are worked, and exact working patterns can be discussed at interview.

Your expression of interest should be no longer than two pages of A4 and must cover:

· Where you are based

· How your skills and experience match the person specification

· What makes you the right person for the role.

Your CV and personal statement are submitted on the second page of the application process. Applications without a personal statement will not be considered.

Interviews will be held on 9 and 10 October 2025.

The successful applicants will be required to undergo and secure an enhanced DBS check (child workforce) and provide details of two referees.

Role Summary

As Fundraising Manager at Caring in Bristol, you will lead the growth of unrestricted income across individual and major donor as well as overseeing our corporate, and community fundraising. You’ll create and deliver inspiring campaigns, optimise donor journeys, and ensure excellent supporter stewardship. The role includes responsibility for team leadership, and database management, with a focus on generating new income streams and maintaining compliance. Your strong communication and data skills will help drive the charity’s positive impact for Bristol’s communities

Who we are  

Caring in Bristol’s mission is to unite our city against homelessness. We work in innovative ways with people experiencing housing insecurity to help them navigate the barriers they face. We engage with the public and community partners to bring about lasting change in Bristol and beyond.    

Our services aim to reach people where they are, targeting under-served communities and proactively designing our services to be accessible and inclusive. We maximise our impact through committed and creative outreach to key groups who would not otherwise receive support.  

About the role 

This new role of Fundraising Manager at Caring in Bristol is vital to the development of unrestricted income.  As a charity we rely on the generosity of the communities of Bristol, from individuals to businesses, community organisations to educational facilities.  The postholder will create and deliver innovative fundraising campaigns and supporter communications that engage and inspire supporters, maximise donor retention, and increase lifetime value. 

The role will be responsible for the growth of income from Individual Donors and Major Donors, and oversee Community and Corporate income.  Working with the Head of Fundraising you will also scope out and help to implement potential new income generation opportunities.

Individual Giving  

You will help shape and take ownership of implementing our individual giving strategy in line with organisational fundraising goals, creating and delivering individual giving appeals, designing and optimising donor journeys, and ensuring all supporter communications are engaging and effective. By leveraging an analytical approach to data segmentation, you will deliver highly targeted and relevant donor experiences. 

The role will lead on our use of our CRM system (Donorfy) ensuring supporter’s data is collected effectively and used in compliance with data protection legislation. You will champion the use of Donorfy, making sure it is being used to its full potential. 

With this data you will manage segmentation, using a targeted approach to ensure we optimise the return on investment of our appeals and fundraising activities. 

Additionally, you will manage our Gift Aid process to ensure both compliance and maximised income and oversee meaningful engagement with individual givers - ensuring all supporters are acknowledged in a timely, personalised manner and provided with tailored marketing materials at key intervals. 

Major Donors  

A key aspect of the role is designing and executing effective cultivation and stewardship plans for both current and prospective major donors, ensuring relationships are nurtured over time. You will also work closely with the Senior Leadership Team and Board members, mobilising their involvement to foster and strengthen connections with our most significant supporters. 

You will develop and deliver tailored fundraising campaigns for major donors, manage and update the major donor database, and conduct thorough research to identify new prospects, preparing insightful briefing notes and supporting materials. 

Line Management and Reporting  

You will line-manage, support and develop the Corporate & Community Coordinator and Fundraising Assistant, providing effective leadership in the development of our proposition to organisations and supporters. 

You will support the development and effective implementation of fundraising plans, helping the Head of Fundraising to ensure that all strategies align with our organisational goals. 

You will be tasked with supporting the reporting from the department around particular income streams, these reports will be both financial and non-financial, detailing the work of the department and progress against targets.

About You 

You’ll have excellent communications skills, be an adept writer, a warm and engaging individual with solid fundraising experience and knowledge of Individual Giving and Major Donor Fundraising.  You will also have a keen eye for detail. 

You will provide our donors and supporters with ‘Wow’ moments, giving them a feeling of importance and that their support is making a difference to some of Bristol’s most vulnerable people.  Our supporters make our work possible and they should feel that! 

About the role

The Partnerships team is looking for a new member to join our team. You will be working with a variety of major trusts, foundations and statutory sources. This is an exciting opportunity that will enable you to develop your fundraising experience and skills whilst helping us to develop and deliver new initiatives.

Hybrid working with ability to travel to Twickenham Office and our Homes in High Wycombe, Solihull, Surbiton and Worthing.

You will be joining a values-led organisation working within our dedicated fundraising & marketing department. We are passionate about making a difference to the lives of the people we care for and ensuring they receive the care they need to live life to the full. We value our team and provide excellent training and benefits.

Purpose of the role

1. To generate funds from major trusts, foundations and statutory sources

2. Leading support for this area of fundraising for our Worthing Home

3. Contribute to overall mission to support veterans and their partners living with disabilities or dementia.

Income generation

• Research, identify, and secure income from major and local trusts, foundations and statutory sources that align with our organisational priorities.

• Write compelling and persuasive funding applications, ensuring all required information is accurate and wellpresented.

• Maximise income through both unrestricted and restricted funding opportunities.

• Work closely with the Partnerships Manager to implement the trusts and statutory fundraising strategy effectively.

Donor stewardship and communication

• Provide excellent stewardship to all funders, ensuring reporting and communication requirements are met timely and professionally.

• Maintain and nurture strong relationships with funding organisations and bodies to secure long-term support.

• Collaborate with colleagues to create impact reports and regular updates that bring our work to life 

Finance and administration

• Track and report on income progress against targets, ensuring accurate records are maintained in the CRM system (Donorfy).

• Ensure all fundraising activities comply with relevant legislation and guidelines, including GDPR and safeguarding regulations.

• Support the Partnerships Manager with administrative tasks linked to applications, reporting, and compliance.

Other

• Stay informed of changes in statutory and trust fundraising landscapes, sharing insights with the team.

• Contribute to broader fundraising projects as required.

Person specification

Experience of:

• Securing income (five-figure gifts min) from Trusts, foundations and statutory sources.

• Writing successful funding applications with proven income generation.

• Building and maintaining relationships with funders to support long-term income streams.

• Using fundraising CRMs, ideally Donorfy, to track income and manage relationships.

Skills:

• Excellent written and verbal communication skills, with a proven ability to craft compelling applications and impact reports.

• Strong organisational skills, able to manage multiple projects and meet deadlines effectively.

• Self-motivated and proactive, with the ability to work both independently and as part of a team.

• Proficiency in IT, including Teams, Word, Excel, PowerPoint, and online research tools.

Personal characteristics:

• Passionate about supporting veterans and their partners living with disabilities or dementia.

• Enthusiastic, self-starting, and capable of working well independently.

• Collaborative team player who values respect and integrity.

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £35,225 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 23 September 2025 t 10.00am 

Interview date:  Tuesday 30 September on Teams. Please note that there may be a second stage in person on Friday 3 October. 

This is a permanent role. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible. 

Who we are looking for 

We are looking for an enthusiastic and highly organised individual to join our growing Individual Giving Team as a Senior Individual Giving Officer. You will work on creating our Individual Giving appeals, writing compelling communications which will inspire and drive income. You should have experience of working in a charity environment, and be able to manage multiple projects simultaneously to tight deadlines and budgets.

Experience required 

You’ll have previous experience of: 

• Managing direct marketing campaigns in a charity environment.

• Leading projects from start to finish within given budgets and timescales.

• Creating compelling and professional communications for a variety of audiences and channels. 

• Analysing campaign results and using insight to optimise future campaigns.

• Collaborative working with multiple internal and external partners to deliver campaigns. 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Join Different Strokes, a national charity led by young stroke survivors for young stroke survivors. There are 100,000 strokes in the UK every year, and 1 in 4 of these happen to someone of working age or younger. We aim to promote independent stroke recovery and help younger stroke survivors to reclaim their lives.

We are a small national charity that really cares about what we do. We are currently looking to expand our team, and to devote additional resources to support our network of local groups across the UK, which provide vital peer support for stroke survivors in a face-to-face setting.

We have around 30 autonomous local groups, which are all volunteer led.  As the Community Administrator you will work closely with our Volunteer and Groups Co-ordinator, and provide vital administrative support.  You will be responsible for such activities as data collecting, ensuring group documents and paperwork requirements are up-to-date, providing monthly updates and ordering marketing materials. 

You will help to ensure that all our group volunteers receive the support they require, and respect the autonomy that groups have to make their own decisions, while ensuring that they work within the framework of Different Strokes and that they meet compliance requirements.  The ability to communicate effectively with group volunteers and other third parties, by phone, email and through online platforms, is essential.

The role would be based in our office in Milton Keynes.  The willingness to undertake occasional visits to groups would be beneficial.

This is a permanent position for 15 hours per week.  Very occasional evening or weekend work will be required.

Applications are particularly welcome from individuals who have been personally affected by stroke.

Closing date: Monday 29th September 2025.

Interviews are likely to be held between Wednesday 8th October and Friday 17th October.  Interviews will be held at our office in Milton Keynes; if you have any accessibility requirements regarding interview please let us know.

The Christie Charity is an ambitious and forward-thinking organisation with a loyal supporter base. As an independent charity, everything we do is geared to supporting the renowned Christie NHS Foundation Trust in Manchester to ensure that cancer patients receive the highest level of treatment and care and have access to world leading research and technology.  

We are looking for an enthusiastic and organised fundraiser who will be focussed on securing gifts from trusts and foundations. You will have at least 5 years experience of Trust fundraising, as well as researching and writing detailed information. You should be a team player with excellent communication skills and be highly IT literate.

You would be part of a successful, high achieving collaborative team and be joining The Christie Charity at an exciting time, with the launch of key capital appeals enabling us to see a real step change in our income.

Senior Fundraiser (Corporate Partnerships) — 0.8 FTE

Salary: £38,000–£45,000 pro rata (depending on experience)

Hours: 0.8 FTE (4 days per week) flexible pattern available

Contract: 12/24-month fixed term with strong potential to extend/convert to permanent (subject to funding and performance) Location: Hybrid — typically 60–80% remote with 20–40% in-person time in Hammersmith & Fulham (meetings, partner visits, events)

Pension: 7% employer contribution

Reports to: Chief Executive Officer

Start date: As soon as possible 

Make a borough-wide difference. Help build a values-led corporate partnerships programme that channels investment, skills and opportunities to youth organisations across Hammersmith & Fulham.

About Young Hammersmith & Fulham Foundation

Young H&F strengthens the youth sector in Hammersmith & Fulham by supporting the organisations and professionals working with young people. With 100+ members (from grassroots groups to larger charities), we convene, fund, and champion a community led, youth-voice approach so that every young person can thrive. 

Role Overview

This senior, hands-on role will lead our corporate fundraising, winning, growing, and stewarding strategic partnerships that deliver both income and impact. You’ll shape a clear offer for businesses (from White City Innovation District players to household names), design engaging staff experiences, and tell the story of one partnership → borough-wide impact. You’ll work closely with the CEO, trustees and colleagues in Partnerships/Grants, Impact and Comms. You’ll also have delivery resources to succeed: access to consultancy for prospect research, bid support, creative, etc., and a campaign/event budget.

Targets & Trajectory (guiding KPIs):

• Income: £75k–£125k secured within 18 months; £150k–£200k by end of year two.

• Portfolio: 15+ active corporate relationships; 95% retention.

• Pipeline: Balanced mix of local (e.g., White City Innovation District) and London-wide corporates. 

• Engagement: Deliver 1–2 cultivation events/year with team and trustee involvement.

 Key Responsibilities

1) New Business & Pipeline

• Build and manage a tiered prospect pipeline (e.g., Disney, Imperial College London, L’Oréal; innovation district and borough anchor institutions).

• Lead outreach, discovery, and tailored proposals for £10k–£50k+ partnerships (CIC/CSR/ESG, sponsorship, skills/volunteering, payroll giving, in-kind, cause-related marketing).

• Co-create compelling value propositions and packages (local stories + measurable outcomes + staff engagement).

• Use the consultancy budget strategically (e.g., research, copy/design, senior introductions) to accelerate conversion. 

2) Account Management & Stewardship

• Provide excellent partner experience and stewardship plans; agree on KPIs/MOUs and deliverables; renew and grow multi-year partnerships.

• Design staff engagement that goes beyond volunteering: insight sessions, youth-led events, site visits, mentoring, pro-bono sprints.

• Work with Impact to evidence results (dashboards, case studies, SROI), and with Comms on brand-aligned content and events.

3) Strategy, Governance & Reporting

• Own the corporate income plan aligned to our Revenue Growth Strategy (with realistic quarterly milestones and early-warning triggers).

• Track pipeline and income on the CRM; produce quarterly RAG dashboards for the Task Force/Board.

• Uphold ethical screening and brand alignment; ensure legal/compliance and safeguarding standards are met. 

4) Internal & External Collaboration

• Partner with Partnerships & Grants to align offers and avoid duplication (trusts/consortia insight sharing).

• Leverage the CEO and trustees for warm introductions; brief and support them for pitches/cultivation.

• Champion youth voice and member benefits in every partnership.

Person Specification

We know excellent partnership builders come from varied backgrounds. If you meet most of the criteria and are excited by the role, we encourage you to apply.

Experience & Knowledge (essential)

• Demonstrable success personally securing and growing £10k–£50k+ partnerships in the charity or commercial/corporate sector (e.g., CSR/ESG, B2B partnerships, sponsorship, key accounts).

• Strong track record of account management and stewardship with senior stakeholders; confident in negotiation and renewal.

• Clear understanding of why companies partner (brand, people, purpose, place) and how to align offers to business goals. 

Skills & Abilities (essential)

• Outstanding relationship management; credible with senior leaders; collaborative with internal teams.

• Excellent storytelling and proposal writing; persuasive presentations; ability to tailor value propositions.

• Organised and data-literate, manages pipeline, forecasts income, and meets deadlines across multiple prospects.

• Proactive, resilient and solutions-focused; comfortable working autonomously in a small, agile team. 

Desirable

• Knowledge of the youth/education/community sector and/or Hammersmith & Fulham landscape.

• Experience designing staff engagement/volunteering offers and cause related campaigns.

• Familiarity with impact reporting (e.g., outcomes frameworks, SROI) and charity CRM systems.

• Capable of identifying potential major donors within corporate settings 

Values & Behaviours

• Commitment to Young H&F’s mission, youth voice, and community-led practice.

• High standards of integrity, inclusion and safeguarding.

• Curiosity, creativity and a growth mindset. 

Key Relationships

Internal: CEO; Partnerships & Grants; Impact; Marketing & Comms; trustees.

External: Corporate leaders/CSR & ESG teams; local business forums; public sector partners; member organisations. 

Rewards & Benefits

• Salary £38k–£45k pro rata (DOE) and 7% employer pension.

• Hybrid & flexible working (pattern by agreement; core meetings in-borough).

• 25 days annual leave + bank holidays (pro rata); Christmas closure.

• Reasonable expenses covered (travel/hospitality when meeting partners).

• Work phone; death-in-service insurance (3× salary); Cycle to Work & tech purchase schemes.

• Professional development (training, coaching) and team away days.

• Delivery resources: £15k consultancy and £5k campaign/event budget to support success. 

How to Apply & Accessibility

Please send your CV and a 2-page cover letter explaining how you meet the criteria and what excites you about this role.

• Deadline: 20th October

• Interviews: w/c 3rd November — likely a panel interview and a short practical task (e.g., a 10-minute partnership pitch).

 • We are committed to equity, diversity and inclusion and welcome applications from candidates of all backgrounds.

• We will gladly make reasonable adjustments throughout the process. If you’d like to discuss access needs or an alternative application format, please get in touch with us. 

Notes on Flexibility

This post is advertised at 0.8 FTE. We’re open to discussing alternative patterns with exceptional candidates. The contract is for 12/24 months initially, with a strong expectation to extend, subject to funding and performance (aligned to our 18–24-month income plan). 

Finance Lead – Fundraising & Communications, Advocacy and Activism

Are you ready to use your financial expertise to drive fundraising growth and help shape a more inclusive future for people with learning disabilities?

Join Mencap as our Finance Lead – Fundraising & Communications, Advocacy and Activism (CAA) and play a pivotal role in maximising the impact of our fundraising and advocacy work.

About the Role

As part of our collaborative Finance Business Partnering team, you’ll support fundraising, communications, advocacy, and activism across Mencap. You’ll provide clear financial advice, insightful analysis, and strong financial management to ensure our fundraising income is used effectively to benefit people with learning disabilities.

Over the next five years Mencap have big ambitions to significantly grow our fundraising income and increase our influencing and campaigning impact to ensure people with a learning disability can live life to the full.

This role is a full time permanent position. There is flexibility around where the role is based. We have large offices in London and Peterborough and smaller offices located throughout the UK.

You will need to travel occasionally for meetings. However, this role will primarily be working remotely.

Key responsibilities include:

• Partnering with directorate teams to create robust budgets and forecasts, offering support and advice for realistic financial planning.
• Providing clear financial reports and analysis to help teams understand results, spot emerging issues, and make informed decisions.
• Supporting complex income forecasting (e.g. legacies), using scenario analysis to guide planning and assess risk.
• Delivering financial analysis and modelling to support investment decisions.
• Ensuring funding applications and management of restricted funds are accurate and compliant.
• Improving finance processes and reporting, including with our new Salesforce fundraising CRM system.
• Acting as key contact for external auditors and funders regarding fundraising financials.
• Ensuring accounting and financial compliance with Charity SORP and other relevant regulations.
• Managing and coaching an FBP team member, supporting their development.

 What You’ll Bring

• Qualified accountant (CIMA, ACA or equivalent).
• Proven experience in finance business partnering, ideally within a charity or fundraising environment.
• Strong analytical and problem-solving skills, with the ability to interpret and communicate complex financial data.
• Excellent relationship-building and stakeholder management abilities.
• Clear communication and influencing skills, able to explain financial information to others.
• Motivation to improve systems and processes.
• Commitment to improving the lives of people with a learning disability.

Highly desirable:

• Knowledge of Charity SORP and charity finance regulations.
• Experience with restricted reserves and external reporting to funders.
• Familiarity with fundraising bids, donor engagement, and business development.
• Salesforce and/or Power BI experience.

If you are passionate about using your financial expertise to create real, positive change for people with learning disabilities, we want to hear from you!

Apply now - applications close on Sunday, 28th September. Interviews will commence via Teams during the week beginning 6th October.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
• Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

We are working in partnership with Smallpeice Trust, to secure their new Fundraising Assistant.

Smallpeice Trust is an energetic and independent educational charity that exists to address the shortage of engineers in the UK by engaging and inspiring young people aged 9 – 18 to choose pathways that can lead to a career in engineering. Smallpeice Trust is guided by research and driven by empathy, with the belief that engineering should be bold, inclusive, and full of possibility.

The Fundraising Assistant will provide essential operational support to both the Fundraising and Partnerships teams, including administrative, reporting, and stewardship tasks. This role is the chance to support the teams in maximising revenue, enabling the organisation to deliver its programmes effectively.

The successful candidate will demonstrate:

• Strong organisational skills, able to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills, with attention to detail.
• Willingness and ability to be flexible with a demanding work schedule and competing deadlines.
• Confident using data for reporting and analysis.
• Strong IT skills, including MS Office, and experience of using databases and/or CRM systems.

For more information, please contact Louise Portnall, Recruitment Consultant at Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Leamington Spa / hybrid – 40% / 60%

Closing date: Sunday 19th October 2025

However, applications are being reviewed and actioned on a rolling basis. The advert could close before the closing date, so please apply as soon as possible to avoid disappointment.

Transform Drug Policy Foundation is a leading charity working to end the war on drugs and promote policies that prioritise health, human rights, and social justice. With a small but passionate team, we campaign, educate, and influence decision-makers to reform drug policy in the UK and globally.

We are entering an exciting new phase of organisational growth and are looking for an organised, proactive Administrator to play a key supporting role.

About the Role

This new role will provide vital administrative support across fundraising, programme delivery, and operations. You’ll help keep the organisation running smoothly, freeing up time for senior staff to focus on income generation and impact. From CRM management and donation tracking to event logistics and donor communications, you'll be central to ensuring Transform’s work is efficient and effective.

Overall aim

• Work with the CEO on implementing supporter journeys and other fundraising systems and processes as required

• Assist with the delivery of our fundraising strategy

Key responsibilities:

Fundraising support (approx. 50%)

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system and supporting platforms

• Support the CEO and fundraising team with scheduling, meeting preparation, and follow-up.

• Assist with proposal submissions by formatting documents, collating supporting materials, and tracking deadlines.

• Maintain an organised digital library of fundraising collateral (e.g. case for support, templates, reports).

• Act as the first point of contact for supporters and members of the public, dealing with fundraising enquiries, requests for information, and feedback via the telephone, email, and post.

• Thank donors and create personalised correspondence and other communications to support the donor journey.

• Support the delivery of face-to-face and online events including donor stewardship events.

• Lead on the roll-out, development, and ongoing maintenance of our fundraising CRM system, and maintain accurate records.

• Maintain our online giving platforms.

• Conduct prospect research on new fundraising opportunities and sources of income as directed by the CEO.

Team and Operations Support (approx. 50%)

• Provide day-to-day admin support for the CEO and wider team, including diary management, meeting coordination, and inbox support.

• Organise team meetings, take notes and track action points.

• Help onboard new freelancers, volunteers, and staff members (e.g. access to systems, scheduling inductions).

• Support basic finance admin (e.g. tracking invoices, reconciling expenses, liaising with bookkeeper).

• Coordinate CRM and IT systems with external providers to ensure functionality and updates.

• Maintain internal folders and files using best practices in cloud storage (e.g. Google Drive).

• Assist in developing and maintaining an effective website so donors have a seamless user experience

• Maintain excellent working relationships with the team

• Ability occasionally to work outside normal office hours/flexibility for events and networking opportunities.

Person Specification

Essential 

• Excellent organisational and time-management skills.

• Proven administrative experience, supporting a small and busy team.

• Experience of working with CRMs/Databases including at the roll-out and development stage.

• High attention to detail, especially when handling data and scheduling.

• Experience of customer service/donor relations or similar.

• Strong research skills, including the ability to search for reliable information online, with excellent attention to detail.

• Experience of maintaining accurate records (e.g. customer records, contact details, project data).

• Working in an organised manner, managing deadlines effectively and responding flexibly to work priorities.

• An ability to develop and manage effective working relationships with colleagues and external stakeholders.

• A proactive, can-do attitude and ability to juggle multiple priorities.

• Commitment to Transform’s mission and values.

Skills 

• Excellent communication skills, both verbal and written.

• Exceptional levels of organisation.

• Ability to work as a part of a team and on own initiative.

• Strong planning and ability to deliver to deadlines.

• Strong IT literacy, experience of using Microsoft 365/ google

• Strong people skills for building relationships and networking with external stakeholder, team members and key contacts.

• Demonstrable experience of using fundraising databases for financial and relationship management.

Desirable

• Effective written communications with a persuasive writing style.

• Experience of working in a fundraising environment.

• Experience of working on or delivering fundraising events.

• Experience working in a small, values-driven charity or campaigning organisation.

• Understanding of confidentiality and data protection requirements (e.g. GDPR).

• Knowledge of the voluntary sector.

• Understanding of drug policy reform

• A genuine and enthusiastic commitment to the values, vision and goals of Transform.

What We Offer

• Flexible, hybrid working arrangements.

• Opportunity to play a central role in a fast-growing and mission-driven organisation.

• Training and development tailored to your role (e.g. fundraising, CRM, project management).

• 25 days annual leave + bank holidays (pro rata).

• A supportive and inclusive working environment.

Equality and diversity

Transform is committed to diversity, inclusion and equality in all its work. We welcome and encourage people with Black, Asian and other minority ethnic backgrounds to apply for this post.

How to apply

Please send a CV and cover letter 

​Salary: £50,076 per annum, rising to £52,711 after 12 months in London (or £45,760 per annum rising to £48,396 after 12 months outside of London).

Hours: Full-time (35 hours per week) and job share applications are also welcomed.

Contract: Permanent

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

Closing date: Friday 26 September 2025 at 08.00

Shortlisting date: Thursday 2 October 2025
Interviews: Tuesday 7 October 2025

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​​​​About the Voice & Impact directorate

​This role sits within the Voice & Impact directorate; a team focused on amplifying the voices of charities in civil society and making positive change for the future. V&I comprises NCVO’s policy and public affairs team; communications, campaigns and marketing team; digital content team and membership and engagement team.

​About the Membership & Engagement team 

Membership and Engagement is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

About the role

With over 17,000 members across the voluntary sector, NCVO is proud to support and represent charities and volunteers of every size and shape. The role is central to ensuring our members feel valued, supported and part of a vibrant community.

The Membership Manager will

• Lead and develop the membership team, fostering a collaborative and inclusive culture that brings out the best in people.
• Deliver and evolve our membership offer so that it remains high-quality, relevant and accessible to diverse organisations.
• Drive growth and retention, using data insight, CRM tools and strong relationship management to meet ambitious income targets.
• Ensure member receive outstanding service and that their voices are at the heart of NCVO’s work.

The ideal Membership Manager is an experienced people manager and membership professional with a track record in leading membership strategy, engagement and retention. They will bring excellent interpersonal and influencing skills, confidence in managing budgets and a deep understanding of the voluntary sector.

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase or sell up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We are located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.