Customer experience manager jobs

Contract: Permanent, full time
Hours: 35 per week
Location: London/hybrid
Starting salary: £49,147 - £57,010 per annum includes London weighting
Closing date: 22nd October 2025
​Expected date of interviews: 5th/6th November 2025
Job ref: VA761

Freedom from Torture is the 2023 Charity Awards Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy.

Would you like to join our award-winning organisation?

About the role

This is a key role within the Philanthropy & Partnerships Team. You will lead the development and delivery of the Trust & Grants Strategy meeting and /or exceeding income targets, support the ongoing development and delivery of strategic objectives and KPIs, ensure strong stewardship of our existing donor relations and prospect new opportunities for funding. You will personally secure income from Trust and Statutory audiences in support of Freedom from Torture’s work across our clinical work, policy and campaigning priorities.

You will manage a committed team of three Trust & Grants Officers and work closely with the Head of Philanthropy and Partnerships to implement the fundraising strategy. The Trusts and Grants Team sits within the Philanthropy & Partnership Team in Freedom from Torture’s friendly, creative and ambitious Fundraising & Communications Directorate.

You will represent the organisation externally with funders and work internally with colleagues to identify opportunities for funding, in the preparation of proposals and thereafter, reports. 
 

About you

To be successful in this role you must have demonstrable experience of developing and implementing a plan to grow Trust & Grant income, successfully meeting or exceeding fundraising targets from a variety of funders and experience managing relationships with statutory funders and trust and foundations. You will have experience of managing fundraisers and supporting them to manage their priorities and portfolios. You will have experience of measuring and monitoring income and expenditure, and team performance.

It’s essential that you have excellent communication skills and can build relationships across the organisation to develop strong fundraising ideas and support engagement with senior staff in building relationships with trusts. You will have experience of managing donor funded grants including review of financial information, preparation of donor reports and donor compliance. You must have experience and knowledge of statutory and grant fundraising research tools and grant writing in the UK charity sector.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £49,147 - £57,010 per annum includes London weighting.

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory standard DBS disclosure, as well as a need for full employment history and up to date employment references.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.)

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.
 

Working location: mostly remote work with some travel and overnight stays required

Working pattern: full-time 36.25 hours per week Monday-Friday

Reporting to: Corporate Partnerships Manager & Team Lead

Staff responsible for: None

Start date in role: 1st December 2025

Who we are: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.

Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. Brake provides trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one and campaigns tirelessly for positive change to prevent future collisions and save lives. This role will play a vital part in raising funding and the profile of our work effecting positive change for a safer future on our roads.

The role: Your ultimate purpose is to secure funding for the charity. Your main source of funding will be business development. You’ll promote various levels of partner packages to corporate businesses who are interested in supporting the charities vital work campaigning for change and supporting people bereaved and seriously injured by road crashes. You’ll prospect, pitch and close new business.

You’ll need to learn and understand the value of the partner packages, and how they can be best tailored to different potential partners.

You’ll also manage and maximise the accounts of our current partners, including the likes of BT, Autoglass and Royal Mail.

You’ll need corporate/B2B sales experience, along with the attentiveness and diligence required to manage longer term accounts.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Specifically seeking candidates with

• excellent comprehension and communication skills (analytical and numerical), reflected in your academic background and career
• a track record of applying these skills with a sense of ownership and focus on outcomes
• listening and negotiation skills. You forge respectful and positive relationships that drive towards communicated and shared goals, with steps that are mutually agreed
• an ability to strike agreements that have impact, fast and can demonstrate this (for example, through experience in leadership, business development, sales)
• an opportunistic, positive approach; you are able to spot a corporate lead or project opportunity that can be pragmatically pursued through partnership working
• a commercial approach. You understand that charities need to fundraise; and with more funds, we can do more good. You can confidently achieve funds through clear communication of the charity’s needs and the benefits of working with us
• a values-driven passion for our cause and the charity; and a sensitivity that enables you to work effectively with a range of people, including road victim volunteers. 

Equity, diversity & inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it.  So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview and driving licence checks are carried out prior to employment.

Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations. These can be sent directly to our recruitment inbox.

We are seeking a motivated and proactive individual to join our friendly and supportive team to lead on individual giving, in memory and lottery fundraising - income streams that collectively raise over £1.5m each year. These income streams are at the centre of our new fundraising strategy, and we hope to build on our strong local reputation and loyal supporter base to grow income over the next five years, through online and offline acquisition and retention campaigns.

The successful applicant for this role will have strong experience in individual giving, but equally important is a curious, can-do attitude and a willingness to try new things and learn from mistakes. The right person will thrive in a busy environment and enjoy creating and delivering plans, events and campaigns, being both strategic and hands-on.

Our fundraising team offers a supportive and fun environment, with flexibility including up to 40% working from home, if desired, and a close connection to the work you will be fundraising for - our office looks over the Inpatient Unit and our supporters are passionate about giving back.

Other benefits include free parking and a generous holiday allowance with the ability to buy and sell additional holiday. You can view more information about our range of benefits on our website.

Applicants should be prepared for a two stage interview process, with first interviews held over Microsoft Teams the week of 6th October, and second interviews in person in Pembury the following week.

For more information or for an informal chat about the role, please contact Sarah Bowes, Head of Public Fundraising

To apply, please visit our website.

Are you a values-driven leader who can bring rigour, clarity, and inspiration to complex systems of governance and performance?

Willen Hospice is seeking an exceptional Head of Governance, Performance & Improvement to shape and deliver the frameworks that will strengthen our resilience, accountability, and impact.

This is a pivotal opportunity to lead on corporate governance, policy and compliance, project oversight, and quality assurance—ensuring our hospice operates with the highest standards of transparency and effectiveness. More than that, you will champion a culture of continuous improvement, harnessing data and evidence to drive smarter decision-making, better outcomes, and long-term sustainability.

As part of our senior leadership team, you will not only safeguard the organisation’s integrity but also enable innovation and transformation—helping us to deliver outstanding care today, while preparing confidently for the challenges of tomorrow.

 What you’ll do:

✅ Lead the integration of governance and performance frameworks that underpin safe and effective care. 

✅ Develop systems to support high-quality project delivery and continuous improvement. 

✅ Work closely with the Director of Income Operations and Governance to bridge strategy and operational delivery. 

✅ Provide assurance to the Board of Trustees and sub-committees through timely, transparent reporting and compliance. 

What you’ll need:

You will be a strategic, detail-orientated leader with substantial experience in governance and performance. You will bring a proven track record of building and embedding frameworks that drive assurance, improvement and innovation. Skilled at aligning policy, data and delivery with organisational strategy, you will also be an excellent communicator – able to engage stakeholders at all levels and translate insight into meaningful action. 

 Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Why join us?

• A role with purpose – contribute to exceptional palliative care.
• Supportive and caring environment – work with passionate, like minded-colleagues.
• Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks and extras – free parking, subsidised catering, Blue Light Card discounts (with membership), and access to our Employee Assistance Programme.

Bring your strategic vision, your commitment to excellence, and your ability to deliver results. Together, we will build a future where every member of our community can access outstanding end-of-life care.

Hybrid working considered following a period of Induction.

For an informal conversation, please contact Margaret Dovies, Executive PA

Closing date: 1st October

Interview date: 9th October

We want a world free from the fear of heart and circulatory diseases. To achieve this, we’re transforming how we engage with our supporters and customers, making every digital interaction more meaningful, seamless, and impactful.

About the role

As our Digital CX Analyst, you’ll be at the heart of this transformation, using data to uncover insights, optimise user journeys, and drive conversion across our digital platforms. You’ll play a key role in our Conversion Rate Optimisation (CRO) programme and support initiatives across UX/UI, content, product innovation, and customer experience, including collaboration with our Medical and Retail directorates.

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• Drive Insightful Product Decisions: Analyse customer journeys and digital touchpoints to uncover behavioural trends and bottle necks. Partner with Digital and Product teams to optimise user experiences and improve conversion.
• Support Experimentation & CRO : Shape and validate A/B testing strategies, inform hypotheses, and analyse performance outcomes to guide impactful decisions.
• Champion a Data-Led Culture: Deliver clear, actionable reporting and respond to analytical queries. Promote data literacy across teams to embed data into everyday decision-making.
• Enhance Data Infrastructure & Accessibility: Develop intuitive BI tools, refine tracking systems, and integrate BigQuery pipelines to ensure stakeholders have reliable and accessible data.
• Foster Cross-Functional Collaboration: Work closely with teams across the organisation to embed insights into strategic initiatives and continuously improve digital experiences.

About you

You’ll have a strong background in digital analytics within a marketing or product environment, with extensive experience supporting CRO programmes and experimentation. You’ll be experienced at using tools like Google BigQuery, GA4, and SQL to interrogate data, uncover insights, and inform decision-making. Able to translate complex data into clear, actionable recommendations you'll be key to driving improvements across our digital journeys and helping us better serve our supporters.

You’ll be a curious, analytical thinker who thrives on solving problems and improving user experiences. You'll be able to bring:

• Advanced SQL skills and experience working with large datasets
• Strong knowledge of GA4, Google Tag Manager, and product analytics tools
• Experience with A/B testing, causal inference, and statistical significance
• Proficiency in data visualisation tools (e.g. Looker, Power BI)
• Ability to present and communicate insights to technical and non-technical audiences
• A collaborative mindset and a passion for data storytelling
• Experience working with raw operational data and turning it into structured insights

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits 

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page. 

Interview process 

The first interview stage will be held virtually via MS Teams in week commencing 6 October. The second-stage will be in-person in our London office.

You drive the digital engine: paid media, smart automation, and razor-sharp optimisation. Own the flow, reach, traffic, conversion and bring more supporters into the cause. You're the architect of growth.

As Digital Growth Manager, you’ll lead our digital performance strategy across paid media, funnel optimisation, supporter journeys, and CRO. You’ll manage multi-channel campaigns across Meta, Google Ads, YouTube, TikTok and beyond maximising ROI on a lean budget while scaling impact.

You know how to build journeys that move people across awareness, engagement, and giving and use data to drive every decision. From GA4 dashboards to A/B testing, from ad variants to AI automations, you live for insight and action. You’ll own digital budgets, shape full-funnel strategies, and make every pound stretch further.

If ROAS, CTRs, and conversion lifts make your heartbeat faster….. you’re our kind of marketer.

Key Responsibilities

Performance-Led Growth Strategy

• Drive measurable supporter acquisition, engagement, and retention across digital channels.
• Optimise marketing funnels for conversion across landing pages, forms, email journeys, and remarketing.
• Test, learn, and scale what works applying a performance mindset to everything from ad variants to user flows.

Paid Media Campaigns

• Plan and manage digital campaigns across Meta (Facebook/Instagram), Google Ads, YouTube, TikTok, and other emerging platforms.
• Execute campaigns focused on donor acquisition, lead generation, and income growth.
• Monitor and improve ROAS with agility, creativity, and cost-efficiency on a lean nonprofit budget.

Data & Analytics

• Use GA4, Meta Business Suite, and dashboards to analyse behaviour, report performance, and inform decisions.
• Run A/B tests, track CTRs/conversions, and apply insights to continually refine digital performance.
• Integrate CRM/email journey data with paid media for a full-picture view of campaign effectiveness.

Supporter-Facing Journey Design

• Understand and align messaging across the full donor lifecycle from acquisition to retention.
• Work closely with Product, Digital, Partnerships, and Programmes teams to maintain consistent messaging across every touchpoint.
• Collaborate on landing page optimisation, lead nurturing sequences, and re-engagement strategies.

Digital Budget & Strategy Ownership

• Develop and manage paid media budgets, allocating spend based on channel performance and campaign needs.
• Forecast campaign ROI and contribute to broader strategic planning around supporter growth and digital reach.
• Apply attribution insights to demonstrate digital’s impact on income and supporter value.

AI & Automation Integration

• Use AI tools for automation, campaign testing, variant creation, and supporter journey improvements.
• Confidently integrate AI-generated content/ad formats without compromising on tone or brand quality.

Cross-Team Collaboration

• Partner with in-house creatives, agencies, and freelance teams to execute campaigns with precision.
• Brief clearly, feedback constructively, and keep timelines tight across stakeholders.

What You Bring

• Proven experience running paid digital campaigns with a clear performance track record.
• Fluent in ad platforms, analytics, A/B testing, and funnel design.
• Strong grasp of audience segmentation, CRO, and lifecycle marketing.
• A strategic thinker who thrives on measurable growth, not just creative flair
• Alignment with our mission and values—you know why child hunger must end.

Bonus Skills (Nice to Have)

• Experience in charity or cause-based marketing.
• Familiarity with Mailchimp or equivalent marketing tools.
• Campaign experience during Ramadan, Dhul Hijjah, or with culturally attuned messaging.
• Previous line management or team leadership exposure.

Part-Time Senior Fundraising Manager 

Check our Flour, Salt, and Time Video; Stories; Participatory Action Research and Environmental Impact Report 2025 and Our Work and Theory of Change on our website 

Job title: Part-Time Senior Fundraising Manager  - London & Brighton

Reporting to: Managing Director

Remuneration: £40,000  (Pro-rata, part-time, 0.4FTE)

Location: Both Face to Face and Remote, London-based with occasional travel. Coworking office Space in Brixton.

Days and Hours: 0.4FTE, 2 days a week (15 hours/week), Flexible hours, availability to work from the office on Wednesdays, when the core team and young people work at our coworking space in Brixton. Ideally, the working pattern would be Wednesdays and Fridays.

Duration: Permanent contract.

Start: Nov 2025 / Apply ASAP as we interview and recruit as applications come, no more applications will be taken after 31st Aug 2025

Wellbeing Pack: Employees have access to enhanced Holidays, Flexible Working, Coaching Sessions and Monthly Wellbeing Expenses. Check our Wellbeing Pack.

About Breadwinners

Breadwinners is a multi-award-winning social enterprise and charity that supports young people seeking asylum and refugees to have their first work experience in the UK, selling organic baked goods. Since 2016, we have steadily grown, and we are looking for our first Senior Fundraising Manager to help us take the next step in our growth journey. Breadwinner's unique model provides work, training and personal mentors, so that young refugees can start and progress in their careers, using our platform as a stepping stone. We achieve this goal through three consecutive programmes, using our award-winning bread stalls in markets across London and Brighton and wholesale for socially-minded cafes and restaurants.

Over the last 7 years, we have made a significant impact in supporting over 744+ programme participants, with an impressive 93% reporting notable improvements in their overall well-being, 76% of our Breadwinners programme participants progress into work, further education or volunteering, and all this while minimising our Carbon Footprint by 20.5% through the sale of organic goods. This year, we are planning to double our impact with young refugees, with recently secured funding, new markets, and a focus on our wholesale model.

1. Risers programme: A two-month early intervention programme designed to provide structured work experience, training, and mentorship to newly arrived young people seeking asylum through our 18 stalls.

2. Breadwinners programme: The follow-up programme for refugees with the right to work, which involves working as a market stall manager for six months and earning the UK living wage.

3. Proofers programme: A progression programme that entails working remotely as part-time online sales representatives for six months, managing our wholesale delivery model.

We’re looking for someone passionate about making a real difference in the lives of young refugees and people seeking asylum. The ideal candidate will bring a mix of strategic thinking, hands-on fundraising experience, excellent communication skills and a strong sense of purpose. You will be working directly with the Managing Director, forming a team with a part-time Fundraising Manager, in direct contact with our passionate Core team, Board of Trustees and volunteers to secure grant funding, and develop our corporate and major donors streams. You will help to drive the growth of Breadwinners and enable the team to deliver a bigger positive impact for young refugees new to the UK.

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Please apply as soon as possible by submitting your cover letter and CV. Please use “BW - Part-Time Senior Fundraising Manager” as the email subject. We will arrange interviews for great applications as they come in. No more applications will be taken after the 24th of October 2025.

We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.

We welcome informal chats about the role - please contact Martin Cosarinsky Campos.

Ideal candidates attributes

• A deep commitment to supporting refugees and young people seeking asylum.

• A proven track record of securing multi-year, six-figure grants from trusts and foundations.

• Experience delivering successful income strategies from corporate partners and major donors.

• Significant experience working in a fundraising or sales role within a charity or social enterprise, including writing funding proposals and stewardship reports. 

• Familiarity with Salesforce or similar CRM systems for managing donor relationships.

• Strong financial acumen, with experience in budgeting, financial planning, and setting income targets.

• Excellent communication and relationship-building skills – confident in setting agendas, leading strategic conversations, and developing long-term partnerships.

• Experience in demonstrating impact in communications to donors and working with operational teams to design impactful programmes.

• A proactive, self-starting attitude with the motivation and willingness to upskill where needed to support a small and ambitious organisation.

• Proven experience in line managing a team, demonstrating strong leadership, clear communication, and the ability to support staff development and performance.
   

Responsibilities

Fundraising from Trusts and Foundations

• Identify and research new funding opportunities to build and maintain a strong pipeline of prospects.

• Write and develop compelling funding proposals for both new and existing trust and foundation partners.

• Lead on securing six-figure grants for the forthcoming year, working closely with a part-time Fundraising Manager and the Managing Director.

• Collaborate with the Programmes team to create engaging donor reports and impactful communications that reflect the voices of young refugees and our wider community.

• Prepare clear, strategic briefings for senior colleagues ahead of meetings with funders and key stakeholders.

• Produce detailed and accurate impact and financial reports for the Board and funders, ensuring transparency and accountability.

• Understand trends in the fundraising landscape and flag both opportunities and risks. 

• Use Salesforce to manage the fundraising pipeline.

Developing the Corporate and Major Donors Stream

• Help shape and grow Breadwinners’ Corporate and Major Donor fundraising streams.

• Independently manage a portfolio of corporate partners and major donors, ensuring exceptional stewardship, five-figure gifts and year-on-year growth..

• Proactively cultivate a pipeline of new corporate and high-net-worth individuals, using creative approaches to connect them with Breadwinners’ mission.

• Support the successful delivery of corporate partnerships, including employee engagement, staff fundraising, and volunteering initiatives.

• Build and maintain strong, meaningful relationships with external stakeholders, including funders, donors, and volunteers.

• Foster a culture of excellent relationship management and donor care across the organisation.

• Use Salesforce to manage relationships.

Finance

• Help the Managing Director keep a healthy level of restricted and unrestricted funds. 

• Help track progress against income targets and report on performance regularly to the fundraising team.

• Work with the Managing Director and Operations Teams to develop budgets for funding proposals, ensuring all organisational costs are covered.

• Contribute to the management of budgets and assist in preparing forecasts and annual plans.

• Flag risks or opportunities that may affect income generation for the Managing Director.

• Use Xero to manage Profit and Loss at the organisation and funding level.

 Team Support and Collaboration

• Direct line management of a part-time Fundraising Manager, providing guidance, support, and oversight to help achieve fundraising goals.

• Play a proactive role in facilitating a positive, collaborative and high-performing fundraising team culture.

• Participate in programmes, training, participant graduations and delivery to fully support and experience Breadwinners Theory of change and the impact it plays on young refugees. 

• Leverage the experiences of young programme participants sensitively to help steer the fundraising strategy. 

• Work with the Managing Director and Board of Trustees to ensure fundraising plans align with organisational needs and priorities.

• Carry out additional fundraising and administrative tasks as needed to help the MD and team.

Trust and Grants Manager

As Trusts & Grants Manager, you’ll play a key role in powering the Youth Zone’s mission to give thousands of young people somewhere to go, something to do and someone to talk to.

As an equal opportunities’ employer, the organisation welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  The dedicated Equality, Diversity and Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

Position: Trust and Grants Manager

Location: Grimsby/Hybrid (1 day a week at the Youth Zone in Grimsby)

Salary: £28,000 – £32,000 (Pro-rata £16,800 – £19,200)

Contract: Permanent

Hours: Part-time, 22.5 hours per week

Benefits: 33 days holiday inclusive of bank holidays; workplace pension; free gym access (once the site has opened); access to the Talent Academy; bespoke training and mentoring.

Closing Date: 9am, 14th October 2025

First Stage Interviews: Tuesday 21st October

Second Stage Interviews: Tuesday 28th October (Evening with Young People Panel)

About the Role

This is a dynamic and rewarding role at the heart of the Fundraising Team, where you’ll help generate over £1.4 million each year to keep the Youth Zone running. You’ll lead on writing compelling bids and funding proposals that unlock both unrestricted income and targeted project support – from mental health to employability to sports and creative programmes.

You’ll have access to a wealth of impact data, real stories, and a ready-made case for support – and you’ll be encouraged to bring your creativity, energy and ambition to every application. You’ll collaborate with an experienced, passionate team and be supported by the Head of Fundraising & Communications, the CEO, and a dedicated Board of Trustees who believe deeply in what we do.

Key responsibilities include:

• Lead on identifying, writing, and submitting high-quality funding applications to trusts, foundations, and statutory funders, securing both unrestricted income and project-specific funding aligned with strategic priorities
• Develop compelling proposals that articulate the impact of the Youth Zone’s work, leveraging live data, case studies, and feedback from youth workers to bring applications to life
• Work collaboratively across departments to ensure funding needs are clearly understood and prioritised, maintaining regular communication with delivery leads to shape project bids that reflect current and emerging needs
• Build and manage relationships with funders, developing stewardship plans that include timely reporting, in-person or virtual engagement, and opportunities for funder visits to the Youth Zone
• Act as a passionate advocate for the Youth Zone, representing the charity at networking events, funder meetings, and promotional visits, and supporting the wider fundraising team on campaigns and events when needed.

About You

You will have experience of:

• Writing successful funding applications or proposals, ideally in the voluntary or public sector, securing four- and five-figure gifts from trusts, foundations, or statutory sources
• Managing a fundraising pipeline or prospect list, from initial research through to application and stewardship, using a CRM system such as Salesforce to track progress and outcomes
• Collaborating across teams, particularly with delivery, finance, or impact colleagues, to gather information and develop compelling bids grounded in real-world delivery
• Producing high-quality donor reports, meeting deadlines and exceeding expectations through clear narrative, data, and case studies

About the Organisation

This is a brand-new locally run youth charity, set to provide thousands of young people with the opportunity to have fun, make new friends, try something new and feel safe. With community centric values and located in the heart of Grimsby, it will be an inspiring place for young people aged 8 – 19, and up to 25 for those with additional needs, to enjoy their leisure. The building is due to be completed in 2025.

The charity recognises that the workforce is under-represented in certain areas and are committed to addressing this.  Therefore, they actively encourage applicants to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter.  The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application. 

The charity is committed to the safeguarding of young people. In accordance with their Child Protection and Safeguarding procedures, this position requires a basic DBS check.

Other roles you may have experience of could include Trust and Grants Manager, Trust and Grants Officer, Trust and Grants Assistant Manager, Trust Manager, Grants Manager, Trust and Grants Lead. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title:  Corporate Partnership Manager

Department:  Fundraising

Reports to: Head of Philanthropy and Partnerships

Location:  Hybrid-Home working with occasional travel to London office

Salary: £30,810 based on working 30 hours per week, all year round (Based on £38k full time equivalent)

Hours:  30 hours per week

Contract:  Part-time, all year round, permanent

Closing Date:  3rd October 2025

Young Epilepsy and St. Piers is committed to safeguarding and protecting our children and young people and promotes the welfare of all learners.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2022, online searches will form part of this process. 

An Enhanced Disclosure with relevant Barring Service checks and full referencing will be required before employment can commence.

Your Role

The Corporate Partnerships Manager will be responsible for developing and implementing a successful programme of corporate fundraising to reach an agreed annual target.  This will include managing our current corporate supporters, maximising their potential and securing new corporate support

Key responsibilities include:

To develop and grow Young Epilepsy’s existing strategy for raising money from corporates

To account manage all existing corporate relationships ensuring that the relationship is developed to its maximum potential with first class stewardship

To proactively identify and secure new corporate relationships in line with the organisation’s business plan and priorities

Managing Corporate Partnerships Officer

What we need from you

Experience of implementing a successful corporate fundraising strategy

Recent and proven success of fundraising from companies and organizations

Recent and significant experience of working in a target-driven environment. 

Experience of successfully delivering against financial targets within specified deadlines

 Your benefits

• Comprehensive training and professional development opportunities
• Generous annual leave
• Occupational pension scheme
• Subsidised dining room
• Gym membership options (on and off-site)
• Your Rewards, giving you access to nationwide discounts and benefits
• Free parking on campus
• Access to a working farm and horticultural area

We are accessible by bus, by train via the East Grinstead branch of the Oxted Line and by car

About us

Young Epilepsy is the children and young people’s epilepsy charity. Our purpose is to create a society in which children and young people with epilepsy are enabled to thrive and fulfil their potential. A society in which their voices are respected, and their ambitions realised.

We work with children and young people across the country, as well as many of those people and organisations who shape their lives - parents, health and care professionals, researchers, teachers, policymakers and more.

Informed by young people and drawing on our strong legacy of expertise in education, health

and research, we have developed and published our 2020-2025 strategy. This focuses our work around 3 key offers: health and research, voice and support and St Piers special education. Within these key offers we aim to:

• Coordinate research that improves diagnosis and treatments, and deliver cutting-edge health services
• Campaign for children’s rights, supporting them in school and college and providing innovation tools, information, and practical help for living day-to-day life
• Provide an innovative and creative environment for children and young people with epilepsy, autism, and severe learning difficulties.

 No agencies please 

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

If you do not hear anything within two weeks of the closing date, please assume you have been unsuccessful. 

Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).

Are you a data-literate, detail-focused individual who can play a vital role in helping deliver transformational fundraising efforts for the University of London?

Location: London / Hybrid (option to work remotely for up to 60% of the work week)

Closing date: 9 a.m. Monday 27th October 2025

Who we are

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global. We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines. Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.

The University is now planning a new campaign focused on the transformation of our iconic Senate House Library. Based in Senate House, it is one of the UK’s largest libraries for arts, humanities, and social sciences—home to 2 million books, 50 special collections, and 1800 archival collections—and it serves students from across the federation Since the inception of the Philanthropy and Alumni Engagement team in 2015, we have built our engagement activities and systems and now have an established community of more than 200,000 contactable alumni, donors and prospects – the majority of whom are outside of the UK.

About the role

We now seek a Philanthropy Data Officer to play a vital role in helping deliver our transformational fundraising efforts. As a confident CRM user, you’ll be a key part of our Philanthropy Operations team, providing data support for a wide range of functions across the Office, including events, communications, fundraising, donor insights and reporting. Alongside supporting day-to-day requests, you’ll also take on project work, helping to refine and develop the systems and processes that underpin our success. This is a chance to use your technical and analytical skills in a role where your work directly empowers colleagues, enhances donor engagement and informs decisions at the heart of a university-wide campaign.

Who are we looking for

We’re looking for someone who is data-literate, detail-focused and motivated by making systems work better. You’ll bring proven experience of working with CRM systems (ideally Blackbaud products such as Raiser’s Edge or Enterprise BBCRM) and the ability to analyse and present data clearly to a variety of audiences. You’ll thrive in a collaborative team environment, be comfortable engaging with colleagues at all levels, and bring the curiosity and problem-solving skills needed to shape data into meaningful insights. If you’re motivated by contributing to ambitious fundraising goals and want to see your work have a direct impact on education and research, this could be the ideal next step in your career.

It is a great time to join our team and be part of a successful campaign while enhancing your career with a globally recognised institution. 

For further information, to access the full job information pack, and instructions of how to apply, please visit click 'redirect to recruter'.

Closing date: 9 a.m. Monday 27th October 2025

We are recruiting an energetic and enthusiastic officer to join our Activity Service to support the older people who attend our range of activities.

We are looking for a positive, dynamic individual; to join our busy and vibrant Activity Service, this is an exciting time to join the team as we develop and expand the service including the way we take bookings and deliver our activities. This role is based at pur office in Mitcham and is the first point contact for people who attend our centre in person or over the phone, so we are looking for someone with exceptional customer service skills and warm and welcoming with good listening skills.

If you are interested in the role but aren’t sure you meet all of the person specifications, we would still like to hear from you and are especially keen to hear from people who have transferable skills which will complement this role.
 

The closing date for applications is the 5th of October, if you would like any further information or to arrange time to chat for more information on the role please do not hesitate to get in touch.

Interviews will be held in person on the 13th of October in our centre in Mitcham.

Passionate about educational equality? Join our team and make a difference.

Location: London: we have 2 core days per week at our London Office, near King’s Cross. There will be regular travel to required partner colleges in London (2/3 days a week).

Travel: You will be required to regularly travel to your assigned colleges, so reliable means of transport (e.g car/bus/train) is essential. Colleges you may need to travel to include Newham College, London Southeast Colleges (Bromley), Sir George Monoux College, Waltham Forest College, London South Bank Colleges, Plumpton College 

Hours: Full-time (37.5 hours/week, Monday to Friday, flexible working patterns available).

Salary: Competitive, including London weighting where applicable.

Start Date: July 28th 2025.

Duration: Fixed term until end of May 2026, with potential for extension.

 Benefits

✅ 36 days of annual leave (including bank holidays).

✅ Flexible working options (hybrid & remote available).

✅ Professional development and training opportunities.

✅ Termly in-person team development days in our London office.

✅ Be part of a growing, mission-driven organisation making a real impact.

 About Us

Get Further is an award-winning charity that helps students from disadvantaged backgrounds secure essential English and maths qualifications. We support students in further education by providing specialist tuition, helping them progress into higher education, apprenticeships, and employment. Our programme has been proven to significantly improve student outcomes, with students on our programme more likely to improve by at least one grade compared to the national average.

We are now seeking a driven and passionate Programme Coordinator to join our growing team and ensure the successful delivery of our tutoring programmes.

About the Role

As a Programme Coordinator, you will be responsible for student engagement, timetabling, logistics, and tutor performance, helping learners secure vital qualifications for their future.

Programme Coordination

• Manage a portfolio of up to 300 students throughout the year, ensuring sustained engagement with tutoring sessions.
• Prepare for programme launches, including timetabling of sessions and logistical planning.
• Maximise student reach by filling available tutoring spaces and maintaining an active pipeline of students.
• Develop strategies to enhance student engagement and track attendance KPIs using our CRM system (Salesforce).
• Prioritise safeguarding and student safety at all times.

 Tutor Performance and Delivery

• Oversee tutor task and session management to ensure consistent, high-quality delivery.
• Conduct regular check-ins with tutors, providing guidance and feedback.
• Observe tutoring sessions to uphold delivery standards and improve programme effectiveness.

College Relationships and Programme Logistics

• Build and maintain strong relationships with college staff to ensure seamless programme delivery.
• Manage logistical preparations, including scheduling sessions and room bookings.
• Maintain clear communication with college stakeholders and contribute to impact reporting.
• Support contract renewal discussions to sustain and expand partnerships.

 Creative Problem-Solving and Innovation

•  Identify and implement operational improvements to enhance programme efficiency.
• Contribute to wider organisational projects, such as tutor training, resource development, and student engagement initiatives.
• Lead special projects aligned with your interests to further our mission.

Championing Get Further’s Vision and Values

• Represent Get Further’s values in all interactions with students, tutors, and external partners.
• Ensure accuracy in reporting and programme evaluation to drive positive systemic change.
• Collaborate with the wider team to support the charity’s strategic priorities.

About You

• We are looking for individuals who are passionate about our mission and demonstrate the following:
• A strong commitment to tackling educational inequality and supporting disadvantaged students.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent attention to detail and high standards for student success.
• Resilience, problem-solving skills, and a proactive attitude towards overcoming challenges.
• Excellent verbal and written communication skills, with confidence in presenting to students and senior stakeholders.
• Strong organisational skills, time management, and ability to work independently.
• IT proficiency, particularly in Microsoft Word and Excel.

Desirable:

• Experience in education programme delivery.
• Familiarity with Salesforce.
• Understanding of the further education sector.
• Interest in or commitment to a career in the charity sector.

How to Apply

Complete our online application, including your CV (max 2 pages) and responses to the 3 application questions.

Suitable candidates will be considered on a rolling basis until the position is filled.

Use of AI in application: We recognise that AI can be a useful tool when drafting your job application. But when misused, it can make your application generic and lack individuality, meaning your application won't stand out. If you do use AI, please make sure you use it wisely, and ensure that the final application reflects your unique personal experience, accomplishments, and skills.

Join Us in Making a Difference.

Apply now and be part of a team dedicated to empowering students.

Other roles you may have experience in could include: Programme Coordinator, Education Programme Manager, Student Engagement Officer, Further Education Coordinator, Tutor Coordinator.

Role purpose

RISE strives for a world where people , including children and young people, can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people , including children and young people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people , including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
 

With the main objectives of reducing re-offending and helping to protect the public, the RISE practitioner will deliver a range of interventions (individual and group), that RISE may design, commission or be commissioned to deliver in the future, both in the community and in custody.

The main purpose of this role is to support and assist Facilitators, Advanced Practitioner,  Responsible Officers and Service managers  in the administration of the Domestic Abuse contracts delivery by co-ordinating project resources such as people and equipment. The post holder will also be responsible for maintaining information systems linked to specific DA contracts.
 

Key duties and accountabilities

• To undertake a range of administrative duties, including log on cases, tracking and issuing documents to clients.
• Be adept in managing a new client based system.
• Working closely with practitioners to facilitate and schedule service users onto courses or appointments or chasing information.
• Drafting documentation where appropriate under direction from the Service Manager.
• Communicate with referrers, specifically social workers, mental health provoiders.
• Maintaining excellent filing and records of case files to ensure effective recording on attendance and completion of courses.
• Ensure the team has excellent administrative support across all projects.
• Help manage communications both within the project team and between the project teams and project delivery partners.
• To ensure that all contractual information is recorded, updated and accessible.
• Work with  Team leader and Service Manager and practitioners to support the scheduling of and take the initiative/decisions of assigning service users to relevant groups/1-2-1 sessions based on outcome of assessment.
• Keep any relevant records for audit compliance.
• Collate information and complete the monthly/quarterly KPI data reports required by commissioning partner as stated within each individual contract.
•  Provide excellent customer service and be the first point of contact for telephone communication for our commissioning partners, service users and families and transfer enquiry to appropriate staff member if unable to resolve query themselves.
• Be solution focused and able to troubleshoot.
• Collate and analyse statistical information.
• Prepare and present management information as requested by Service Manager.
• Prepare reports and provide performance information to inform decision making.
• Provide general administrative support relating to the running of the department (purchasing, maintaining rota, basic resource management).

General tasks:

• Develop excellent relationships with customers and respond positively to their needs.
• Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

 Confidentiality and Information Security

• Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.
• Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

• RISE has a legal Duty of Care to all persons with whom we work- please see our Duty of Care Statement .
• RISE is committed to keeping children, young people  and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children , young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people  and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Willing to understand and oversee other projects.

Essential Experience, Knowledge & Skills

• Excellent prioritisation skills.
• Good written and verbal skills
• Excellent attention to detail.
• Ability to manage conflicting demands and meet deadlines.
• Ability to work on own initiative.
• Ability to stay calm under pressure.
• A methodical and thorough approach to work.
• Approachable, proficient and a good team player.
• Strong organizational, grammar and communication skills.
• Ability to compile data and reports.
• Ability to collate information and present in relevant format.
• Strong IT skills and experience of working with Word, Excel and Microsoft project skills.
• A proactive approach to problem solving.
• Data analysis skills.
•  A strong administrative skill set.
•  Accurate data management and input at high volume, paperwork checks and claim checks.
• Competent liaising with a range of external stakeholders including senior management.
•  A background in administration and proven experience of providing proactive administrative support.
• The ability to work with minimum supervision as part of a small internal team.  
• Enthusiasm to contribute to creating a team that is viewed as an exemplar of high quality across the RISE and beyond, making the department an enviable environment to work in.

Essential Qualifications

• Good general level of education including Math's and English to GCSE Level.
   

To apply, please submit your cv and a cover letter outlining the experience and skills you bring to this role and explaining why you are interested in this position.

Salary: £24,570.00 per annum pro-rated

Location: Bristol Clifton Shelter Shop

Contract: Permanent

Hours: Part time, 15 hours per week

Closing date: Sunday the 12th of October at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Bristol Clifton shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.