Customer experience manager jobs

Events and Exhibitions Manager
Contract: 12 months maternity cover
Hours: Part-time. 28 hours per week (0.8 FTE)
Salary: £36,677- £40,800 per annum (pro rata to £29,341- £32,640) depending on experience and qualifications
Location: South Kensington, London, SW7 2AR

The Society

The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.

The Role

As part of a small team, the Events and Exhibitions Manager will support the Head of Venue and New Business Development with sales, planning and delivery of events and exhibitions for external venue hire clients as well as support Society colleagues with internal event planning.

Event support includes use of the computerised room bookings system, ability to set-up and operate basic audio-visual and IT equipment, event support and post-event administration including customer invoicing.

The Events and Exhibitions Manager will also work with colleagues in an extended team, including Facilities Manager, Front of House and Audio-Visual staff, plus contracted cleaners and commissionaires in providing a first-rate service primarily for these third- party events.

Benefits

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am-4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support.

Closing date: 9.00am on Thursday 19 June.

Interviews are planned to take place in the week commencing 23 June.

We thank, in advance, all candidates for applying and regret we are unable to write separately to those who are not selected for interview.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

The Society aims to be an equal opportunities employer. Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.

No agencies please.

Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time

About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.

You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.

Key Responsibilities

• Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
• Manage and develop a multidisciplinary team including community managers and CRM automation specialists
• Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
• Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
• Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
• Champion diversity, equity, and inclusion within the team and wider organisation
• Manage a budget of circa £60k and meet direct income targets

Who We’re Looking For

• Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
• Experience designing scalable, digitally enabled fellowship or community experiences at scale
• Strong leadership skills with the ability to manage and inspire a diverse team
• Excellent communication skills and a data-driven, agile approach to problem-solving
• Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work

This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

PEAS (Promoting Equality in African Schools) is on a mission to expand access to quality education across sub-Saharan Africa so all children enjoy an education that unlocks their full potential.

As Partnerships Lead – Philanthropy / Fundraising Manager – Major Gifts, you will play a central role in growing PEAS income from philanthropists and private foundations, to support our ambitious global strategy.

Working as part of a small, collaborative and high-performing global Partnerships Team, you’ll take the lead in building new philanthropic relationships and deepening existing ones—helping to raise over £7 million annually to support education in Uganda, Zambia, Ghana, and beyond. You’ll work closely with colleagues across the UK, US, and Africa to shape PEAS' fundraising strategy, identify new opportunities, and craft compelling communications and pitches to gain funding support.

This is a unique opportunity for an entrepreneurial and creative fundraiser with a proven track record in securing support from major donors and foundations. You’ll have the freedom to innovate, backed by a strong, supportive team culture where “everyone’s a fundraiser.”

If you’re excited by the chance to grow something impactful and work across continents with a mission-driven team, we’d love to hear from you.

Please find more information on this exciting role and requirements in the attached job pack below.

Assistant Store Manager – Ripon
Permanent contract
Location: Ripon
Hours: Up to 37.5, part time considered
Working pattern: Up to 5 days over 7
£23,414.37 per annum
Closing date: 18th June 2025 (the advert may close early if we receive a sufficient number of suitable applications)
Brand: Saint Michael’s Hospice
 
Interviews will take place at Crimple House on W/C 23rd June 2025
 
Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.
 
We are an independent charity powered by local communities. Every day, help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen, whether that’s as a counsellor, nurse, receptionist, fundraiser or one of many other essential roles.
 
About the role
Saint Michaels Hospice Charity Stores are at the heart of our community.
 
We have an exciting opportunity for an experienced assistant retail manager with natural confidence and leadership skills, and a passion to build on something special to our store manager in the superb location of Bilton, Harrogate.
 
What you’ll be doing:
This role would suit someone in a similar role, or looking to take the next step to assistant manager, who demonstrates a love of sustainable fashion, and who thrives in a fast-paced and dynamic environment.
 
As champion for our customer and donor experience, the assistant manager will support the manager and team of staff and volunteers to provide exceptional service, a welcoming and friendly shop to visit or work in, and beautiful windows that would entice any new or regular customer to browse.
 
What we’re looking for:
With a keen desire to meet and exceed targets, this role would develop plans and have collaborate with the shop manager to maximise shop performance and look at ways in which we can grow and enhance our amazing hospice charity store.
 
If you would like the opportunity to work in this successful retail business, be part of a successful hospice retail team making a significant difference to local people, feel valued and respected for your creativity and hard work, and work with a warm, friendly, and remarkable team; we would love to hear from you.
 
What we offer you:
·       Competitive salary
·       Generous 35 days of annual leave (pro rata)
·       8% employer pension contribution
·       Wide range of discounts on high street brands and local shops
·       Cycle to work scheme
·       Recommend a friend bonus
 
How we look after you
·       We put people first in all that we do, which includes our own team
·       Wellbeing and resilience support with a dedicated team by your side
·       Flexible and hybrid working for many roles
·       A supportive and caring environment
·       Opportunities to grow, develop and progress, with culture of lifelong learning
 
PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.
 
Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via [email protected] to discuss other opportunities across our family of services.
How to apply:
·       Please click Apply and you will be forwarded to our website, where a full job description is available (via the ‘Document Available’ button at the top of the advert).
·       Make sure you answer all supplementary questions as part of your application. If you don’t, we’ll have to automatically reject your application.
·       Have you been recommended to this role by a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.
 
Our values:                              
·       We put the people who use our services at the heart of everything we do
·       We are caring and compassionate
·       We are personal and supportive in our approach
·       We engage positively
·       We are responsive
·       We are driven to do better
·       We are fair
·       We are professional
·       We work collaboratively
·       We are accountable
 
Living out our values
·       Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework
·       We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our communities.
·       We believe that children, young people and adults should never experience abuse of any kind.  Our safer recruitment and safeguarding processes help protect those accessing our services, please see our safeguarding statement on our website: https://saintmichaelshospice.org/safeguarding-statement/
·       If you require any support or adjustments to be able to apply for this role, please let us know by emailing [email protected]
·       We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.
 
For more information on the role, please contact us on [email protected] or on 01423 200 145 and we can arrange for you to have an informal discussion with a member of the team.
 
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

We have an exciting role as a fundraising officer to join our small but ambitious fundraising team. We are embarking on a significant capital redevelopment, and will raise income through trusts and foundations, individual donations and corporate supporters.

You will be responsible for supporting the Head of Fundraising with timely communications to both supporters and prospective donors, researching potential fundraising opportunities, maintaining the CRM system and reconciling fundraising accounts.

You will be involved in the creation of fundraising campaigns and be required to liaise with team members from across the organisation to gather information to develop them. Fundraising sits within the Income Generation team and you will work closely with the Head of Retail and Enterprise and the Marketing Manager.

Are you interested in being part of a team making a tangible difference in Norfolk? Can you inspire and engage with others? Do you have experience in managing customer relationships or events? If so, you might just have found your dream job.

As the Engagement & Events Lead, you will be instrumental in deepening connections with supporters and amplifying the impact of Norfolk’s voluntary sector. Through meaningful, well-executed events, both our own and in collaboration with others, you’ll help foster lasting relationships, increase engagement, and raise the profile of the Foundation’s mission. Your work will ensure every event becomes a powerful platform for connection, celebration, and change.

About the role

The Engagement & Events Lead reports to the Corporate Giving Manager.

Key responsibilities will include:

• Lead on creating and managing a diverse range of meaningful events and experiences that connect people to the Foundation’s mission
• Empower external fundraisers to achieve meaningful impact by guiding and supporting their efforts to raise funds that strengthen communities across Norfolk
• Strengthen supporter relationships to build lasting connections that deliver impact across Norfolk communities
• Leverage insights and feedback to enhance the impact and effectiveness of future events
• Support thoughtful storytelling of impact following events and external fundraising activity to amplify reach and resonance

About you

We are looking for someone who works well in a team and independently, and has experience in event planning and/or fundraising roles.

You will have strong communications, interpersonal and organisational skills, as well as a passion for community engagement and the voluntary sector.

Attention to detail and the ability to stay calm under pressure are a key part of this role, as is being highly motivated and able to engage with and inspire others. It is a busy role that will have many competing deadlines so the ability to prioritise and multi-task is also key.

Who are the Norfolk Community Foundation?

The Norfolk Community Foundation (NCF) is an independent local charity helping ordinary people do extraordinary things that make our local communities thrive and improve the lives of people who live here.

Nationally, 85% of charitable giving supports just 4% of big name charities leaving little left for the local charities that we rely on for help over our lifetime. We work to reverse that trend and provide straightforward funding for vital community projects, led by local people, ensuring they can provide the essential care, support and opportunity for those who need it most.

Raising funds through local giving, we invest in Norfolk to make a real difference to local lives. Led by our knowledge and insight, we direct support to where it will make a real difference.

Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

 

�� Location: North East London

�� Contract: Full Time, Permanent – 37.5 hours

�� Salary: £27,900pa to £29,700pa – depending on experience

�� Closing Date: Close of Business Thursday 26th June

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you’ll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

• Making sure every supporter feels heard, valued, and appreciated
• Managing donation processes and supporter communications with care and efficiency
• Supporting the team with admin tasks that keep everything running smoothly
• Working closely with colleagues across teams to create a brilliant supporter experience
• Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
• Review and refresh “thank you” materials, communications and processes.
• Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
• Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you’ll bring

We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:

• Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
• Strong communication skills and a real empathy for people
• Good working knowledge of online fundraising
• Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
• A positive attitude and a willingness to pitch in

What’s in it for you

The chance to be part of an organisation that’s making tangible impact

• Supportive, inclusive team culture
• A working environment where new ideas and testing new things is strongly encouraged.
• Hybrid/flexible working options
• Opportunities for training, learning and growth
• 7% employer pension contribution
• 27 days’ annual leave

 

How to apply

If this sounds like your kind of role, we’d love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD 

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat during week commencing 30th June and one formal interview at the London office, likely to be week commencing 7th July

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.

Let's build your legacy together

We are proud to be working with Compassion in World Farming International in their search for a Global Mid-Level Giving Manager to shape and lead their ambitious "Circle of Compassion" programme.

This is a unique opportunity to join the Global Fundraising team during a period of significant growth and contribute directly to their mission to end factory farming by 2040. With growing awareness of the devastating impact of industrial agriculture on animal welfare, human health, and the environment, now is a critical moment to inspire new donors and deepen connections with their existing supporters.

In this role, you will:

• Lead the "Circle of Compassion" programme: As the primary point of contact for mid-level donors (£1k-£10k), you'll provide exceptional stewardship, ensuring long-term engagement and increased giving.
• Cultivate and strengthen relationships with existing donors, while significantly expanding the "Circle of Compassion" programme globally, with a focus on the UK, US, and developing European markets.
• Create compelling opportunities for supporters to deepen their connection to Compassion's mission and work.
• Work closely with the Philanthropy, Individual Giving, Digital, and CRM teams across international markets.

We're looking for someone with:

• A proven track record in engaging and stewarding mid and major donors (£1k+), including managing high-value portfolios.
• Experience in planning and executing donor-focused events (virtual and in-person).
• Strong communication skills with the ability to craft compelling narratives.
• Proficiency with CRM systems (Salesforce preferred) and data analysis.
• A deep passion for animal welfare and our mission to end factory farming.
• Experience working in an international charitable organisation and European language skills (French, Dutch, or Italian) are a plus.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Salary: £35,000-£42,000.
Contract: Fixed term, until May 2026.
Deadline for applications: Friday 27 June, 5pm

The Dunard Centre is recruiting a Development Manager to support the delivery of fundraising strategy across a broad range of income streams including trust and foundations, individual giving and corporate sponsorship. This fixed-term role will suit a self-motivated, articulate individual with the ability to work confidently across multiple income lines.
 
We are a small but ambitious and dynamic team that prides itself on its professionalism and inclusivity, where every individual plays a significant part in shaping our work and our future. It is an open and collaborative working environment where ideas, skills and experience are shared, so you can expect to find yourself well supported by the rest of the team.

Key responsibilities 

• Supporting income generation, pipeline management, and ensuring accurate donor records are maintained 

• Providing regular reports, data and insight to the Director of Development

• Managing development expenditure budget

• Writing informed, engaging and effective fundraising proposals. 

• Contracting of corporate partners, ensuring accuracy and alignment with agreed partnership objectives and deliverables 

• Managing logistics of partnership delivery

• Managing a portfolio of small to medium funders (Individual giving, and trusts and foundations)

• Grant administration, monitoring and reporting 

• Supporting strategy for selling seats and mid-level naming opportunities

• Supporting the development of a Dunard Centre membership scheme 

• Supporting the development of the Dunard Centre’s legacy programme 

• Supporting the development and delivery of communications and campaign materials 

• Planning and delivering an imaginative and targeted calendar of events

• Representing the Dunard Centre at external functions 

• Undertaking other relevant activities as required

Essential skills & experience 

• Proven track record of using initiative to secure grants and donations 

• Able to create compelling, tailored fundraising content to drive donor engagement and maximise income opportunities 

• Confidently able to work on a CRM database for supporter management and reporting 

• Keen understanding of donor care and stewardship 

• Event creation and management 

• Outstanding people skills 

• Excellent organisation and time management skills, ability to prioritise effectively and adapt to changing circumstances 

• Knowledge of regulatory environment for fundraising from individuals including data protection, Gift Aid and fundraising codes of practice and regulation 

• Working with a team to meet shared objectives 

• A good understanding of the cultural sector and emerging trends in fundraising 

Desirable experience 

• Experience of running fundraising appeals 

• Securing donations at a five and six-figure level

• Experience of legacy campaigns 

• Experience of venues and/or capital projects 

Terms of employment 

• Full-time, fixed-term contract from September 2025 to May 2026 

• Salary: £35-£42k per annum 

• Statutory pension contributions (4% of salary)

• 33 days paid holidays per year, inclusive of statutory holidays 

Closing date for applications: Friday 27 June 2025, 5pm 
Interview process: First round (online): w/c 30 June 2025 / Second round (in person): w/c 28 July 2025 

Job Title: Marketing and Communications Manager

Reports to: Head of Marketing and Commercial Operations

Location: Aerospace Bristol. You will generally be required at the museum at least 4 days per week. Some weekend and occasional evening work will also be required.

Job Type: Permanent

Salary: Circa £30,000 FTE. Part-time applicants welcomed – final salary will be dependent on agreed hours.

About Us

Aerospace Bristol is an award-winning museum and a place of inspiration, learning, and exploration. As we bring to life the past, present, and future of aerospace, we’re also building an inclusive, forward-thinking organisation that reflects and celebrates the diversity of our community. We believe the stories we tell – and how we tell them – are richer when informed by a broad range of perspectives.

The Role

The Marketing and Communications Manager plays a key role in the planning and delivery of strategic, ambitious and creative marketing campaigns and communications.

This is a collaborative and purpose-driven role that welcomes creative thinkers from all backgrounds. We encourage applications from individuals with lived experience of underrepresented communities or non-traditional routes into the fundraising sector.

We welcome applicants with transferable skills from related sectors or community-led funding roles.

What you will be doing

We welcome applicants with experience gained through varied or non-traditional routes, and from groups currently underrepresented in the marketing and cultural sectors.

· Strategic communications: Work with the Head of Marketing & Commercial Operations and external agencies to understand and engage with the museum’s strategy and translate this into an effective communications plan targeting the full range of audiences.

· Strategic marketing: Work with the Head of Marketing & Commercial Operations and external agencies to develop and implement marketing strategies that increase awareness, engagement and support for the organisation and meet commercial targets.  

· Collaborating with agencies: Build and maintain effective agency relationships, coordinating projects and campaigns in partnership with external agencies in line with the marketing and communications plans.

· Brand management: Along with the Head of Marketing & Commercial Operations and external agencies, take a leading role in owning and developing the museum’s brand identity. Ensure all activities are on brand and implemented consistently.

· Content creation: Working with agencies, create compelling and engaging content for various channels, including the website, social media, email campaigns, newsletters, press releases, and marketing collateral.

· Graphic design: Collaborate with designers to create visually appealing marketing materials. Work with templates using software such as InDesign and/or Canva to deliver basic design tasks.

· Social media management: Manage and grow the museum's social media presence across platforms through frequent publishing of quality content. Creating and curating content, and reporting engagement and metrics.

· Media relations: Collaborate with the external communications agency to cultivate relationships with media outlets and manage media inquiries, press releases, and pitching stories.

· Event promotion: Develop marketing plans for events and programs, including fundraisers, workshops, visitor programming, and awareness campaigns.

· Website management: Ensure the website is up-to-date, user-friendly, compliant with data protection legislation, and aligned with brand guidelines.

· Analytics and reporting: Monitor and analyse the performance of marketing and communication campaigns, the website and social media providing regular reports and recommendations for improvement. Work with the Head of Marketing & Commercial Operations to enhance audience understanding through research, surveys and effective use of CRM.

· Stakeholder engagement: Engage with donors, volunteers, partners and the community to foster positive relationships, inform communications, and support the museum's mission.

· Budget management: Manage the marketing and communications budget effectively, making informed decisions to optimise resources.

Skills and Experience

· Creative and strategic thinker with a passion for storytelling

· Exceptional communication skills

· Data and insights led approach

· Ability to collaborate effectively with diverse stakeholders.

Ways of Working

· Collaborative and inclusive approach to working with colleagues and partners

· A genuine interest in our mission and values

· Comfortable working in a fast-paced environment and spotting opportunities for innovation

If you don’t meet every bullet point but feel excited by the role, we still want to hear from you.

Next Steps

· If you feel that this is the role for you, then please apply! Even if you feel you only meet some of the criteria, we still encourage you to apply.

· 1st stage interviews will be held via MS Teams on 14th July, with the second stage in-person interview to be held on 21st July. 

We are committed to inclusive recruitment – if there’s anything we can do to make the process more accessible or comfortable for you, please let us know.

Please let us know whether you require any reasonable adjustments through any stage of the process.

Aerospace Bristol is proud to be an equal opportunities employer. We actively encourage applications from people of all backgrounds, identities, and experiences – particularly those who are underrepresented in the heritage and cultural sectors.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

About us 

We are Morden charity: an almshouse charity with a proud 330-year history and a big vision for the future. We provide homes, care and support to over 250 older people across our two lovely sites in Blackheath and Beckenham, helping our residents lead independent, connected and fulfilling lives. We’re entering an exciting new phase with a fresh strategy focused on excellent housing, high quality services and thriving communities.

As part of the Morden College team, you will play a key role in challenging ageism, promoting healthy ageing, and fostering social connection. We value equity, diversity, and inclusion and embrace technology to ensure sustainable and high-quality services. Our community is a place where both residents and staff thrive. 

About the role 

Morden College is seeking a dynamic Brand and Digital Manager to support the Communications Lead
to put Morden College’s brand and new Strategic Framework at the heart of everything we do to deliver excellent homes, high quality services and thriving communities. This is an exciting role that will help transform resident and staff engagement with a number of projects in the pipeline that you will support including brand development work, a new website and the development of e-communications through a new CRM system. 

As a passionate brand ambassador, you will work to embed the brand internally, maximising, opportunities to amplify the brand, and driving brand consistency. With creativity and strong design skills, you will be responsible for producing in-house online and print assets, while deepening engagement with residents, staff, volunteers, and the wider public.

Main duties and responsibilities 

Brand strategy and development 

• Support on the development and implementation of Morden College brand strategy driving engagement across the charity and ensuring consistency across all platforms. 

• Act as an internal brand consultant across the organisation, collaborating with teams to amplify the brand and maximise brand opportunities. 

• Support and collaborate with the Communications Lead to deliver assets to evolve the brand in line with Morden College’s new Strategic Framework. 

Content creation and storytelling  

• Be responsible for the in-house design of all communications assets across a wide range of print, online and outdoor channels including e-newsletters, marketing collateral, posters, signage and hospitality assets.  

• Support the Communications Lead to oversee the creation of compelling resident-led content—stories, visuals, and videos—that brings to life Morden College’s work and contribute to a content plan of news and events to ensure a balance of content from our two sites. 

• Manage all photography and videography production including photo shoots and permissions both in-house and using external agencies.

• Manage and maintain an image library that reflects the breadth of life at Morden College to capture everyday moments, the wide variety of events that take place and our hospitality offering.

Digital presence and visibility 

• Support the Communications Lead in the development of a brand-new website to ensure Morden College’s online presence reflects its brand values and engages users effectively. 

• Update web pages on a day-to-day basis to ensure
  accurate and timely information for residents and external audiences and ensure content such as images and blogs are regularly refreshed. 

• Utilise SEO and web analytics to support the evaluation, development and promotion of the website.  

• Produce monthly reports on online activity using Google analytics and other tools to optimise digital platforms. 

• Support in the development of Morden College’s email communications, sending out a regular e-newsletter and other updates though email campaigns using Mailchimp. Monitor, analyse and report on its effectiveness. 

• Collaborative work with the IT team to segment, target and grow our audience reach through a new CRM
  system. 

This job description is not meant to be exhaustive and will be reviewed and amended as necessary to meet the changing needs of the organisation.It will also be used as the basis for determination of objectives and the contents will be used as part of the appraisal process. 

Person Specification 

Essential Criteria:  

• Minimum of 3 years’ experience in a communications and marketing role, preferably within a non-profit or housing context.  

• Strong understanding of organisational branding and its application across various channels.  

• Excellent in-house design skills using In-design, Photoshop, Videography software 

• Familiarity with email marketing tools such as Mailchimp or equivalent platforms. 

• Proven ability to communicate with a wide range of departments including the senior leadership team. 

• Excellent attention to detail and a commitment to delivering high-quality work.  

• Strong organisational skills and the ability to work in a busy environment with competing demands.  

• Ability to work on a range of different assets with competing deadlines. 

• Self-motivated and able to work independently, using initiative to solve problems and deliver results.  

• Flexibility and willingness to learn new skills, with a professional and reliable approach.  

• Ability to stay ahead of advances in digital communications. 

• Positive attitude to problem-solving and identifying innovative solutions.  

Desirable Criteria

• Experience in managing digital campaigns or social media strategies.  

• Basic understanding of search engine optimisation (SEO) and web analytics.  

• Demonstrable experience with IT tools, including content management systems (CMS) and analytics platforms. 

• Good copywriting and proofreading skills. 

Your focus will be to secure both major gifts from new donors and build on the commitment of long-standing supporters to further their partnership in MAF’s work and mission.This is a fantastic opportunity to join a friendly and high performing team and make a significant contribution to our global mission.  There is an occupational requirement for the job holder of these positions to be a committed Christian. Additional information is available on request.

Responsibilities

In this role you will have 6 key responsibilities:

Financial: Managing a portfolio of high-value relationships and to deliver income at the agreed annual target in the first year with an expectation this will rise year on year.

Management:  You will be one of the first points of contact internally for trusts/foundations and individual major donors (IMD) related queries and will work in accordance with the major giving team strategic plan and existing procedures, practices and standards.

Relationship:You will seek to actively develop and manage excellent relationships with an agreed portfolio of trusts/foundations and IMD capable of donating a minimum of £25,000 or more as a single gift each year. In addition you will need to:

• Develop and implement professionally written action plans which will engage, inform and nurture prospects and donors to deliver gifts at the agreed level.
• Undertake timely administration to capture and record knowledge of supporters within the customer relationship management database. Work with the organisation’s systems team to utilise this information to enhance applications and giving levels
• Pro-actively develop relationships with key stakeholders within the MAF organisation(s)
• Present MAF proposals alone or with others, (member of the operational field team, CEO etc), to prospects and donors.
• Participate in events to develop relationships with donors, inviting individuals from portfolios where appropriate and co-ordinate visits to MAF overseas operations where appropriate to introduce these donors directly to the work of MAF.  

Information: Information management and analytical thinking is essential as you will present detailed, accurate and high-quality fundraising proposals to prospects and donors, ensuring any specific deadlines or funding windows are complied with.   In addition you will need to:

• Ensure that donors are thanked appropriately for their gifts with timely and appropriate reports, letters and phone call.
• Provide timely ‘report backs’ that are appropriate/agreed with each donor, to evidence effective use of funding and to encourage the opportunity to make further applications based on good stewardship and achievement of agreed outcomes.
• Maintain a thorough knowledge, and the funding priority, of projects available for funding by trusts/foundations supporters and prospects.
• Actively seeking to grow the trusts/foundations portfolio and income through the use of research
• Attending regular appropriate training courses, external forums and networks to ensure continuous personal development 

Major Donor team (practice/ procedures/training):As a key member of the team you will need to ensure procedures and standards are developed/maintained to ensure we are effective and compliant with any legislation/regulation.

CRM Database: To provide support to the Partnership Executive, who will be the team’s CRM database lead and maintain a thorough working understanding of MAF UK’s CRM system in order to answer specific team queries.  You will need to support the teams day-to-day CRM activities including producing reports, importing data, adding activities, amending details and any other relevant tasks

In line with all staff in MAF UK you will be required to:

1. Be a role model of organisational values and beliefs - contributing to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in corporate times of biblical reflection and corporate prayer meetings
2. Participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader
3. Keep your line manager informed of all relevant and timely information
4. At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner
5. To abide by Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet

 Christian values, beliefs and ethos of MAF UK:

As a Christian mission, MAF UK is seeking those who share in the Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation and to take part in organisation activities such as staff meetings, prayer meetings, away days, where the values and beliefs of the organisation will be obvious.

Qualifications, Skills & Experience

Essential Requirements

• Educated to degree level
• Experience of working with donors or in a relationship management environment
• Experience of utilising knowledge of audiences to develop donor involvement
• Your personal skills and attributes will need to include
  • Excellent writing skills with the ability to successfully present project proposals to trusts and foundations
  • Proficient skills in Microsoft applications
  • Able to communicate positively, persuasively, and sensitively across functions and organisations
  • Building strong partnerships across the organisation and maintaining a positive and friendly approach even under pressure
  • The ability to positively influence non-direct reports in order to obtain information, or drive activity
  • High levels of efficiency and quality – Excellent attention to detail
  • Financially literate and able to interpret business plans
  • Able to manage multiple deadlines and priorities
  • Committed and mature Christian, able to demonstrate understanding and acceptance of the Statement of Faith and willing to proactively take part in MAF events and meetings e.g. prayer meetings, away days etc. Able to describe these beliefs and values to others so as to represent MAF as a Christian mission organisation
  • Emotional resourcefulness
  • Flexibility towards others and circumstances
  • Service orientation

Highly Desriable requirements

• Major donor/trusts & foundations or other transferable fundraising training

• Experience of working in a Christian organisation or charity/fundraising environment

• Successful work experience within a fundraising environment

  Benefits:

• Salary:   £42,000 per annum depending upon experience 
• Hours: This role is full time, 36 hours per week
• Pension: MAF UK provides a non-contributory pension scheme for staff of 10% salary on joining
• Annual leave entitlement: 22 days per year plus 8 statutory paid public holidays per year (including those falling at Christmas and New Year).

Location: This role can be based at the MAF UK Offices in Scotland, Glasgow,  or optionally could be in the Oxford, Cambridge arc as we are launching a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector region.  Up to two days a week in our Folkstone Office might be initially required.We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.

Closing date:  22nd June 2025

Interview date:  July 2025

Office based, London (with hybrid working)

6-month fixed term contract

Are you an experienced strategic leader ready to make an immediate impact? The Royal College of Speech and Language Therapists (RCSLT) is seeking an Interim Head of Membership Engagement and Strategy to lead a critical transformation of our membership and marketing functions. This is a unique opportunity to join a values-driven organisation at a pivotal moment and help shape how we engage, support, and grow our professional community.

Who we are

The Royal College of Speech and Language Therapists (RCSLT) is the professional body for speech and language therapists across the UK. The RCSLT has over 22,000 members and employs around 65 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff.

Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy.

The role

The Royal College of Speech and Language Therapists (RCSLT) is looking for an experienced professional to review and transform our current membership and marketing functions. In this pivotal role, you’ll shape and deliver a unified, efficient, and future-focused engagement strategy that reflects the evolving needs of our members.

You will lead and support a talented team, which includes the Enquiries Team and the Membership and Marketing Manager, ensuring we have the right structures, systems, and capacity in place to deliver outstanding service. Your leadership will enhance how we connect with members and customers - both online and offline - driving improved engagement, satisfaction, and retention.

If you're ready to make a lasting impact and build a high-performing, member-centric function, we’d love to hear from you.

What we are looking for

The ideal candidate will have a background and experience working within a membership organisation and have a clear understanding of what it takes to build a high-performing, member-focused function. You will bring strong time management skills, be self-motivated, highly organised, and capable of working efficiently both independently and as part of a team. Most importantly, you’ll understand the aims and values of the RCSLT and demonstrate the ability to embed these into your work and strategic approach.

If you're ready to bring fresh thinking, strategic insight, and strong leadership to a nationally respected professional body, we’d love to hear from you.

Please see the role brochure for more information on the required knowledge and experience necessary to be successful in the role.

What we can offer you

• A competitive starting salary
• Generous annual leave entitlement
• Excellent staff training and development opportunities
• Supportive and flexible working environment including, hybrid working arrangements
• Generous pension scheme
• Life insurance cover
• Season ticket loan scheme
• Eye care voucher scheme
• Family friendly employer including enhanced maternity and paternity leave
• Cycle to work scheme
• Access to an Employee Assistance Programme and more!

How to apply

For more information and to apply online, please visit our recruitment portal.

Closing date: 5.00pm on Friday, 20th June 2025.

Interview date: w/c 30th June 2025 (held virtually).

Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role.

The role may close earlier than the stated deadline if we receive a high volume of applications.

We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process.

The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds.

JOB DETAILS
JOB BAND: C
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: BBC Children in Need
LOCATION: Salford / London – Hybrid
PROPOSED SALARY RANGE: £33,000 - £37,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. 

PURPOSE OF THE ROLE
BBC Children in Need is the BBC’s UK Charity, and exists to make a positive difference to the lives of disadvantaged children and young people across the UK. Our refreshed objectives and activities will ensure the impact we have on children’s lives is front and centre of the work the charity undertakes over and above the projects and services we fund.

Our focus is on finding and funding the inspiring ideas that change children’s lives.

Join BBC Children in Need as a Fundraising Manager and help deliver inspiring campaigns that engage communities across the UK. You’ll play a key role in shaping and executing mass fundraising initiatives that drive income and deepen supporter relationships. This is your opportunity to make a meaningful impact while working with one of the UK’s most trusted and loved charities.

WHY JOIN THE TEAM
Be part of a collaborative, creative, and mission-driven team that’s passionate about making a difference. At BBC Children in Need, you’ll work on high-profile campaigns, build meaningful partnerships, and grow professionally in a supportive environment. With hybrid working and a culture of innovation, you’ll have the space to thrive while helping children across the UK reach their full potential.

YOUR KEY RESPONSIBILITIES AND IMPACT:

• Support the development and delivery of the Mass Fundraising strategy across schools, public, workplaces, and community groups.
• Manage key fundraising and corporate partnerships, identifying new opportunities and nurturing existing relationships.
• Deliver integrated, multi-channel campaigns in collaboration with Marketing, Content, and Insight teams.
• Create and manage supporter journeys to drive acquisition, retention, and long-term engagement.
• Analyse campaign performance, report on KPIs, and apply insights to optimise future activity.
   

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Proven experience in delivering high-profile fundraising campaigns, with strong analytical skills.
• Track record of managing mutually beneficial partnerships and developing bespoke programme engagement strategies.
• Excellent project management and organisational skills, with the ability to meet and exceed targets.
• Strong understanding of the fundraising landscape and supporter engagement and a passion for the mission and values of BBC Children in Need.
• Collaborative team player with experience working across departments and with external partners.
   

DESIRED BUT NOT REQUIRED:

• Understanding of the education sector and its fundraising potential.
• Experience using CRM systems to manage supporter data and journeys.
• Familiarity with digital fundraising tools and platforms.
• Knowledge of data-driven campaign development and post-campaign analysis.
   

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.