Customer experience manager jobs
Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.
About The Role
We’re seeking a dynamic individual to support Medair UK’s engagement with trusts and foundations in the United Kingdom. Over the last 5 years income from trusts and foundations has gone from strength to strength increasing by 230% and the successful candidate will be part of the small team responsible for increasing this key area of funding. You will be an integral part of this growing Christian charity. You will enable support for the life-saving work Medair delivers to some of the world’s most vulnerable people by driving forward our relationships with UK trusts and foundations.
About You
You will be a positive and solution focused fundraiser, ready to take initiative and embrace challenging targets. Ideally you will have experience in growing income from trust and foundations from both longstanding and new potential partners, or be able to demonstrate highly relevant transferable experience. You will be capable of compiling strong fundraising proposals; produce high quality reports; partner with financial colleagues in preparing complex budgets and financial reports. A compelling written communicator, you will have a keen understanding of the humanitarian sector, and of what motivates trusts and foundations to support this work.
Key Activity Areas
Lead Generation
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Be responsible for account management of caseload of mid-range Trusts & Foundations.
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Work collaboratively with the Engagement Manager, Engagement Support Officer and volunteers in the identification, approach and management of UK Trusts and Foundations.
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Regularly research and review opportunities for building potential relationships with prospective Trusts and Foundations and progressing relationships and applications with them through compelling communications.
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Work with existing networks and contacts to identify and approach potential trusts and foundations and develop relationships with key decision makers there
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Identify and pursue opportunities to increase income from existing Trust and Foundation relationships
Communications and Management
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Work towards an agreed target each year of engaged trusts and related income, both restricted project and unrestricted funds.
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Write compelling cases for support and proposals in order to secure grants
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Effectively work with internal contacts throughout the global Medair organisation in the preparation of approved proposals, reports and supporting financial and impact information
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Manage Medair’s engagement plan, initiating and delivering creative touchpoints throughout the year for all of Medair’s trust and foundation partners, as well as building relationships with trustees and representatives through video, online meetings, events and face-2-face opportunities
Planning, monitoring and pipeline management
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Maintain a good record of the application pipeline and CRM (salesforce), monitoring application output, income targets, fund allocations and reporting deadlines.
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Ensuring all grants from trusts and foundations are correctly allocated to Medair programmes, with the appropriate grant card on Medair’s project management platform and maintaining good contact with country programmes and finance partners throughout the lifecycle of Medair UK co-funded projects.
Internal Liaison
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Liaise with Medair’s Heads of Country Programmes, Country Directors and Communications Officers in order to gather information and data for the purposes of applying and reporting to funders
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Work collaboratively with finance colleagues in the preparation and approval of budgets and reports.
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Foster dynamic and mutually beneficial relationships with other fundraisers within Medair international and the affiliate offices, readily sharing proposals, reports and information.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a passionate, strategic fundraiser ready to take on a high-impact leadership role at one of the UK’s leading independent schools? Clifton College is seeking an inspiring Head of Fundraising to lead the next chapter of our Development programme.
As the first person in this newly created role, you’ll play a key part in shaping the future of fundraising at Clifton, building long-term, meaningful relationships with donors and supporters while helping to deliver a bold and sustainable development strategy. You will work closely with the Director of Development and a collaborative senior team, championing a culture of philanthropy across the College.
Clifton College is part of Clifton College Education Group, and is a leading independent day and boarding school educating over 1,200 pupils aged 3 to 18 years. The College offers day education, flexi and full boarding and is a proudly inclusive and supportive community, with over 40 nationalities represented.
Founded in 1862, the College provides an exceptional all-round education that successfully combines a rich heritage with modern state-of-the-art facilities. Located in one of the most beautiful suburbs of the vibrant city of Bristol, we are proud to offer the finest all-round education based on the highest academic and pastoral standards, and a diverse range of first-class co-curricular activities.
For further details regarding this role, please see the attached job description.
Please note that we can only accept applications via our vacancy website application form (which will also allow you to attach your CV or any other supporting information).
Closing date: 30th June 2025 with interviews being held week commencing 7th July 2025.
Early applications are encouraged, as the College reserves the right to interview and possibly appoint candidates before the closing date.
Clifton College is committed to creating and promoting a diverse and inclusive workforce that better reflects our community. Applications are welcome from all suitably qualified candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage / civil partnerships. We particularly encourage applications from under-represented groups. Please note, we require candidates to be at least 18 years of age for all roles apart from our lifeguard positions where candidates are required to be 16+ with the relevant qualifications.
We are committed to the safeguarding and promoting the welfare of children and young people. All staff and volunteers are required to share this commitment. Safeguarding is underpinned by a range of policies and procedures which encourage and promote safe working practice across the College. We make sure that all our staff are trained and supervised to a high standard so they can provide safe, effective practice.
All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks. Due to the nature of the role, you will need to complete an enhanced criminal record disclosure (DBS check) and undergo our pre-employment screening. As a regulated sector we are required to ask for references prior to interview, by applying for this role you are consenting for us to contact your referees.Please note that this role is exempt from the Rehabilitation of Offenders Act 1974 therefore you will be asked to disclose all previous convictions not exempt under amendments to the Exceptions Order 1975, 2013 and 2020.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based in our Philanthropy Team in Fundraising, the postholder works with our clinical, estates and governance teams creating compelling proposals to secure mostly restricted income. If you have great digital competence, including the use of AI to summarise information, are an excellent storymaker able to understand an audience, quickly synthesize information and pitch in writing for success, or an early-career fundraiser ready to develop, in this role you will make a difference and work as part of a creative successful team. Understanding how to keep our ask fresh and steward these relationships is key. You will inherit a portfolio of trust and grant funders who have committed support over the long term and a portfolio that delivers at least £180k in income each year. You will work with colleagues on well-established campaigns like The Big Give and support experienced volunteers who handle small grants. This role has space for innovation to secure new funders and uplift existing contributions.
Rasing Funds:
· Ensure an inclusive, engaging and best-in-class experience for Trusts and grant makers
· Manage an annual rolling programme of applications and multi-year funding reporting requirements.
· Deliver medium, large and complex bids for unrestricted and restricted income to ensure success to an income level of at least £150k to fund initiatives including for example: direct delivery of care, volunteering initiatives, new routes into work for protected groups, equipment and capital projects.
· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders
· Steward existing trust donors, finding opportunities to cultivate and grow the relationship.
· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas to raise funds that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so.
· Attend our Clinical Assets Meetings and restricted funding meetings
· Generate social media posts consistent with Hospice content standards and GDPR and hard and soft copy information to inform and promote the impact of supporters, this includes video/reel thankyou messages.
Communication
· Prepare and submit high-quality, tailored grant applications to secure funding for specific projects and core activities
· Maintain and develop relationships with existing trust and foundation donors
· Be the first point of contact for trust and grant funders and supporters and, for colleagues internally who have questions/queries or have an interest in this area of funding
· Manage a pipeline of prospective funders, ensuring timely follow-up and tracking of application statuses
· Help to create and deliver moments of stewardship that are personal to each funder, show the impact of their support and inspire them when they can, to have an on-going relationship with the charity.
· Be volunteer team leader recruiting volunteers to support your role, ensuing they are inducted and supported. As the wider team help ensure all volunteers feel supported when their respective team leader is away.
· Identify opportunities to collaborate with colleagues across the Hospice to maximum benefit for the charity.
· Be an outstanding advocate for the Charity and represent the Charity at functions and events, in line with the values of the organisation, to promote the objectives of the Charity
Digital/Business Administration
· Provide routine and regular reporting on progress, advising on risk/mitigation to ensure the annual target is met
· Enter and update donor information on the CRM ensuring compliance with the GDPR and Data Protection Act.
· Ensure CRM (Donify) records and preference information is up to date and accurate at all times, including recording interactions with supporters
· Ensure all word documents are securely saved and accessible to colleagues on Sharepoint.
· Ensure you comply with all aspects of statutory and mandatory training for your role and through your individual performance deliver on jointly agreed objectives and goals that help to deliver the business of the charity.
Key Accountabilities, Responsibilities & Tasks
Departmental & Role Specifics
· Embrace and embody our Hospice values
· A collaborative open and transparent approach to working with others
· Deliver successful bids for unrestricted and restricted income to targe twith plans for growth
· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders
· Steward existing trust funders, finding opportunities to cultivate and grow the relationship.
· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so in grant applications
· Happy in a fast-paced environment, with proven ability to plan and complete work to deadlines and managing conflicting priorities
Qualifications, Skills, Experience, Knowledge & Approach
· Educated to degree standard or equivalent
· Written fluency able to match bid requirements with succinct well evidenced phrasing
· Two years relevant experience with transferable skills
· Excellent digital skills with experience in using AI to synthesize information
· A successful track record in securing grant funding or meeting sales targets
· Good interpersonal skills able to inspire confidence and trust
· Well-developed insight into your own strengths and areas for development
· Enjoys working with people from a wide range of communities and contexts
· The ability to build rapport quickly and mutually beneficial long term relationships
· Experience of working to income targets and working proactively to take corrective action
· Experience is using donify (or another CRM), business software, social media and databases
· Experience of working with volunteers (desirable).
Communication
· Confidently present the key messages of The Hospice of St Francis,
· Generate social media posts consistent with Hospice branding and content standards and GDPR and hard and soft copy information to inform and promote the impact and generosity of supporters, this includes video/reel thankyou messages from the CEO and Chair
· Emotionally resilient, empathic, curious, diplomatic and people-focused.
· A consistently high level of supporter care (or customer service) with proven ability in continually improving the supporter (customer) experience.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
At Mustard Tree, we’re on a mission to combat poverty and prevent homelessness, driven by our core values: Belief, Dignity, Opportunity, Diversity, and Partnership.
The need for our services is greater than ever, with unprecedented demand across Greater Manchester. As our charity continues to grow, we’re striving to become a leading force for change, creating real opportunities for people to improve their economic well-being.
Role Purpose
You will be responsible for building and maintaining partnerships with hyperlocal, local, and national businesses, stewarding the organisations to become Mustard Tree’s partners, and for us to be their ‘Charity of the Year’, donating to and fundraising for the charity.
You will manage an existing caseload of these valued partners, with the opportunity to proactively create new relationships and partnerships, contacting through multiple channels, creating content, and hosting, touring, and presenting to businesses.
In addition to corporate partnerships, you will manage the recruitment and stewardship of Mustard Tree’s events fundraisers, being responsible for the administration, making sure all places are filled, planning the events, and helping all participants hit their fundraising targets.
Main Duties
Corporate Partnership
- Steward a cohort of existing Corporate Partners through email updates, calls, social media activity and booking monthly check-ins, as well as sharing infographics, case studies, events information, and newsletters when useful.
- Proactively build new relationships, ultimately securing new donors, partners, and ‘Charity of the Year’ organisations. Make it clear and easy for donors to understand what we do, how they can help, and the impact they will have.
- Host, tour, or present at a minimum of four organisations per week.
- Manage inquiries, emails, and queries relating to partnerships, corporate donations, volunteering, and events, ensuring timely responses.
- Manage the partnership inbox and work with the Fundraising team on our corporate bookings calendar.
- Work with the Fundraising and Volunteer Coordinator to plan and book Social Value Days for partners and prospective partners.
- Collaborate with the Fundraising and Communications team to develop and publish copy, advertisements, social media content, and create WordPress pages relevant to Corporate Partnership and Events.
- Host Corporate Partners for their volunteering inductions and debriefs and follow up with a thank-you email the same week.
- Manage data entry and administration surrounding partnerships, including communication, contacts, setting targets, and funds raised, through software and our CRM, for example.
- Work with the Fundraising Manager to assign new and existing partners
- Provide weekly updates on targets and expected income, and work to provide accurate forecasting.
Events Fundraising
- Manage our existing events portfolio of The Great Manchester Run, Tough Mudder, Trafford Abseil, October Half Marathon, being responsible for their success.
- Investigate and develop new events to complement our 12-month calendar.
- Empower organisations to plan independent fundraising events and create a fundraising toolkit to support this.
- Support the running of our October Fundraising Dinner
- Work with the Fundraising Manager to project events income and build a 12-month fundraising pipeline.
General Duties
- Supporting the Fundraising Team et al, including administration, cover, and events attendance when required.
- Support the Fundraising & Finance Teams with data entry, CRM updates, and the creation of KPI data when required.
- Work within health & safety guidelines and Mustard Tree policies and procedures.
- Support other staff and departments, occasionally providing practical relief cover for work-streams, operational areas, classes and clubs.
- Take responsibility for professional development, attending training courses as required.
- Lead by example, embodying Mustard Tree values and representing the charity as required.
- Contribute towards being an environmentally responsible organisation as part of day-to-day activities, including recycling and supporting our ‘paper-light’ practices.
- Other tasks and duties relevant to the role as required by the organisation.
Role Specific Person Specification
Essential:
- Experience in fundraising, sales and/or account management.
- Experience within a client-facing role.
- Experience in stewardship and stakeholder management.
- Strong communication skills, both written and verbal, with the ability to engage with a range of stakeholders such as corporate partners, volunteers, and donors.
- A confident ability to deliver presentations, host groups and perform tours, amongst other, similar engagements.
- Organisational skills to manage multiple tasks, such as email communications and CRM management.
- Ability to plan and coordinate events, from small scale volunteering days to ‘mass participation’ fundraisers.
- Proficiency in using standard office software and email platforms, with the ability to adapt to new tools.
- Ability to work well with others, particularly in collaboration with Fundraising, HR and Communications teams.
- Alignment with Mustard Tree's core values of Belief, Dignity, Opportunity, Diversity, and Partnership.
Desirable:
- Knowledge of corporate and events fundraising, and how to create meaningful experiences for partners.
- Experience in supporting fundraising campaigns or initiatives.
- Experience in delivering events to scale.
- Understanding of safeguarding practices and policies related to volunteering.
- Previous experience working in a charity setting, especially in roles involving donors, stakeholders and supporters.
All Staff Competency Expectations
1. WORLD CLASS WELCOME AND CUSTOMER SERVICE
Communication Skills
- Communicates clearly, empathetically, and professionally.
- Listens actively to understand our customers' and clients' needs.
- Adapts their communication to meet individual needs and circumstances.
Customer Focused Attitude
- Creates a friendly, welcoming, and non-judgmental atmosphere for all.
- Demonstrates kindness, compassion, and respect in all interactions.
- Shows empathy for client’s experiencing challenging circumstances.
Problem Solving and Initiative
- Addresses customer and client concerns quickly and effectively.
- Is proactive in identifying and resolving potential issues.
- Escalates issues and asks for help when it is required.
Professionalism and Service Excellence
- Represents Mustard Tree internally and externally.
- Pays attention to detail, ensuring all queries are fully understood and addressed.
- Manages time effectively, balancing efficiency with quality service.
- Maintains consistency in delivering high standards of service.
Teamwork and Collaboration
- Supports colleagues and work together to achieve shared goals.
2. PROACTIVE IN LIVING AND SHARING OUR CULTURE, VALUES AND BEHAVIOURS
Living Mustard Tree’s Values
- Embodies Belief, Dignity, Opportunity, Diversity, and Partnership in daily actions and decisions.
- Promotes a welcoming, inclusive, and respectful culture in all interactions.
Sharing Our Culture
- Represents Mustard Tree’s values positively to colleagues, customers, clients and external partners.
- Demonstrates accountability, kindness, and respect in all work and communication.
Proactivity in Engagement
- Takes personal responsibility for upholding Mustard Tree’s culture and values.
- Identifies opportunities to share and encourage positive behaviours within the team using the values cards.
Adaptability and Growth
- Is flexible and open to learning, contributing to personal growth and team resilience.
- Actively reflects on their behaviours and their impact and seeks opportunities for improvement.
Teamwork and Inclusion
- Supports colleagues in living out the values and creating a positive work environment.
- Respects and celebrates differences, contributing to a culture of kindness and belonging.
3. COURAGE IN PROBLEM SOLVING AND EMBRACING CHANGE TO MEET NEEDS
Proactive Problem Solving
- Takes initiative to address issues quickly and effectively.
- Uses creativity and resourcefulness to find practical solutions.
- Asks for help in solving problems where needed to ensure the task is complete.
Courage in Facing Challenges
- Approaches challenges with confidence and resilience.
Adaptability and Change
- Is flexible in responding to changing circumstances and needs.
- Embraces change as an opportunity to learn, grow, and improve.
Empathy and Understanding
- Solves problems with care and compassion, ensuring customers, clients and colleagues feel heard and valued.
Attention to Detail and Follow Through
- Ensures that problems are fully understood, addressed, and followed up appropriately.
- Prioritises tasks effectively to meet urgent needs without compromising quality.
Teamwork and Collaboration
- Supports colleagues in overcoming challenges, working together to find solutions.
4. CONFIDENT IN SAFEGUARDING AND INCIDENT MANAGEMENT
Understanding Safeguarding
- Completes the Safeguarding training and ensures they understand it.
- Is confident in identifying safeguarding concerns and taking appropriate action in line with Mustard Tree policies.
Responding to Incidents
- Acts calmly, responsibly, and professionally when managing incidents or safeguarding concerns.
- Follows Mustard Tree’s processes to report, record, and escalate issues as needed.
Awareness and Vigilance
- Is proactive and vigilant in recognising risks or signs of harm, ensuring no concern is overlooked.
- Takes ownership of ensuring a safe and respectful environment for all.
Empathy and Respect
- Treats individuals with compassion, dignity, and care during safeguarding or incident-related situations.
Personal Accountability
- Understands their role and responsibilities in safeguarding and incident management, seeking guidance when needed.
Teamwork and Collaboration
- Works with colleagues to share concerns, support one another, and manage incidents effectively
What we offer in return
- Real Living Wage employer
- Learning and development
- Free lunch
- Wellbeing support package with Smart Clinic, including 24-hour helpline
- 25 days holiday (plus extra holiday on your birthday)
- Defined contribution pension scheme
Our mission is to combat poverty and prevent homelessness.

The client requests no contact from agencies or media sales.
Closing Date: 29 June 2025
Ref 7082
Save the Children UK has an exciting opportunity for a highly organised and proactive individual with excellent administrative, communication and relationship-building skills to join us as our Philanthropy & Strategic Foundations Executive where you will work with philanthropists, trusts and with teams across the organisations to secure flexible funding and deliver lasting impact for children across the world.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.
When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Philanthropy and Strategic Foundations Executive, you will manage and grow a portfolio of four-to-five-figure philanthropic and trust-based partnerships, delivering flexible income to support our global and UK programmes.
You will lead our Major Donor Programme and Supporting Trust Portfolio, building and nurturing long-term relationships to deepen engagement and secure ongoing support.
Alongside fundraising, you will provide essential administrative, financial, and project co-ordination support to the wider Partnerships for Impact function, ensuring the delivery of high-quality donor experiences.
This role sits within our Partnerships for Impact function which catalyses change by partnering with governments, institutions, multilateral agencies, high-net-worth individuals and the private sector.
You will work closely with the Head of Philanthropy and Strategic Foundations, Philanthropy & Strategic Foundations Leads, and wider Partnerships for Impact colleagues to manage team processes, ensure visibility of key information, and assist managers on existing partnerships.
In this role, you will:
• Manage and grow a portfolio of philanthropists and trusts, fostering meaningful, long-term relationships to maximise income and impact
• Deliver flexible funding targets by leading the Major Donor Programme and Supporting Trusts Portfolio, with a focus on donor stewardship and retention
• Support the Philanthropy & Strategic Foundations team with day-to-day operations, administration and project co-ordination to ensure high-quality delivery
• Act as the team's humanitarian response representative co-ordinating with internal teams and ensuring a speedy, and efficient notification to all donors of any emergency activations
• Write compelling funding proposals and donor reports aligned with organisational priorities and impact goals
• Build excellent internal relationships across the Partnerships for Impact team to enhance collaboration and collective success
• Support the team on external partnerships when needed, ensuring commitments are fulfilled while identifying opportunities for new impactful initiatives
• Coordinate cross-functional, and donor engagement activities, share best practice and knowledge across the team, and contribute to the development of impactful communications about our work
• Where required, attend and support external meetings and events, representing Save the Children and supporting strategic objectives.
About you
To be successful, it is important that you have:
• Proven experience managing donor portfolios and cultivating four-to-five-figure funding relationships
• Demonstrable success in securing flexible income through philanthropic and trust fundraising
• Strong skills in writing impactful proposals and donor reports tailored to funder expectations
• Excellent relationship-building and stakeholder engagement abilities, both internally and externally
• A highly organised and proactive approach, with the ability to manage multiple priorities across a complex portfolio
• Proficiency in CRM tools such as Salesforce, and experience supporting cross-functional fundraising teams.
Technical Skills
• Proven experience in providing high-quality administrative and project management support.
• Experience delivering mass stewardship or appeal mailings and/or experience securing four-to-five figure level gifts.
• Familiarity with CRM tools like Salesforce for partner management and data tracking.
• Competence in financial administration and fundraising processes.
• Ability to develop and optimise systems and tools to improve team efficiency.
• Experience coordinating bespoke initiatives and activities in a fast-paced environment.
Personal Skills
• Strong interpersonal and relationship-building skills with the ability to collaborate across diverse teams.
• Highly organised, detail-oriented and able to manage multiple priorities with ease.
• Excellent written and verbal communication skills.
• A proactive, agile and problem-solving mindset.
• A commitment to the mission, values and safeguarding policies of Save the Children.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Closing date: 29 June 2025
Interviews are expected to take place week commencing 7 July
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
The client requests no contact from agencies or media sales.
Job Title: Community and Events Fundraising Executive
Reports to: Community and Events Fundraising Manager
Hours: 0.5-0.6 FTE / 18.5 or 22.2 hours per week.
Location: Hybrid – 2 days in our London office
Salary: £28-32,000 p.a. FTE.
Actual salary £14-16,000 p.a. for 0.5FTE depending on experience and skills or £16,800 - £19,200 p.a. for 0.6FTE.
Contract: Permanent
Are you an experienced community and/or events fundraiser, who loves the buzz of marathon day, and has ambitions to take their career to the next level? We’re seeking someone to join our community fundraising and events team at the Royal Society for Blind Children (RSBC) and help us grow our income to support children and young people with vision impairments.
This role joins us at an exciting time as we are building our community and events fundraising programme and offering new ways to engage. A focus of this role will be supporting our London Marathon team – a pillar of our C&E fundraising – building on the outstanding stewardship journey we offer our runners, and crucially thinking creatively about the stewardship journey once they’ve crossed the finish line, inspiring our fundraisers to continue supporting us.
We’re looking for someone who’s fun, brilliant with people, full of ideas and proactive to join our team. If that sounds like you, drop us a line.
Some flexibility will be required to attend events outside of normal working hours, and around Marathon Day.
Some main duties of this role include:
· Leading on event planning, recruitment and stewardship for the London Marathon with the aim of maximising income and fostering long-term support from our partners and runners
· Grow and develop RSBC’s London Marathon offering, expanding our appeal and reach
· Working with the Community and Events Fundraising Manager to deliver the wider community and events fundraising strategy, developing and implementing new activities and sustainable income streams
· Champion a first-class supporter experience, ensuring every interaction fosters connection and demonstrates value
· Support the co-creation of innovative, integrated campaigns that drive unrestricted income and deepen community engagement
The ideal candidate will have advanced relationship building skills and experience in community and/or events fundraising, proven ability to achieve income targets and build community networks nationally, working knowledge of CRM databases.
In return we offer a competitive range of benefits including a generous annual leave allowance of 28 days (rising to 29 days after 3 years’ service) + bank holidays, an option to buy an additional 2 days of annual leave, Employee Assistance Programme, Perkbox, flexible working opportunities, 3% contribution towards pension, access to 24/7 GP, mental health care and dental advice via apps if member of pension scheme, season ticket loan. We are a welcoming, diverse and inclusive workforce and are a Disability Confident Employer. We also hold the Investors in People Silver Award.
For further details on the role, please refer to the Job Description and Person Specification.
Please apply by emailing your CV and a supporting statement which details how you meet the requirements of the role and person spec
Closing date: Noon, Thursday 26 June
Interviews: Week commencing 30 June
To apply you must have the right to work in the UK. We do not provide any sponsorship.
The Society is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. Therefore, all posts are subject to an Enhanced Disclosure check from the Disclosure and Barring Service and 2 satisfactory professional references. Registered Charity No.307892
Please ensure you have submitted a supporting statement detailing how you meet the person spec.
You must have adequate right to work in the UK as we do not provide visa sponsorship.
To be there for blind children and their families with specialist support throughout their journey.
The client requests no contact from agencies or media sales.
Salary: £28,000-£32,000 (depending on experience)
Hours: 35
Job Type: Full time
Contract Type: Permanent
We are RABI – the farmers charity.
RABI support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.
At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, we’ve delivered around £250 million in direct financial support to the farming community, whilst our wrap-around support services continue to evolve, reaching more people before crisis hits.
Together, we’re on a journey to help shape the future our farmers deserve.
SUMMARY OF ROLE
The External Affairs Coordinator is a key member of RABI’s newly established External Affairs department. Reporting to the Head of External Affairs, the role will support the delivery of RABI’s external affairs strategy by coordinating key stakeholder engagement activities, public affairs events, policy-related communications and administrative functions.
This position will play a central role in supporting strategic relationships with key sector stakeholders, government officials and policy influencers. It also involves close collaboration with the Marketing & Communications team to help ensure that the voice of the farming community is amplified and represented consistently across all external channels.
KEY RESPONSIBILITIES
Stakeholder Engagement and Mapping
- Support the Head of External Affairs in developing and maintaining an accurate and dynamic stakeholder map.
- Working with the Public Affairs advisor, coordinate briefing documents and meeting logistics with external stakeholders including government departments, MPs offices and sector partners.
- Help track and manage follow-ups and ongoing engagement with RABI’s key stakeholders.
Event Planning and Support
- Assist in the planning and delivery of external affairs events such as roundtables, parliamentary briefings, and conferences.
- Coordinate event logistics including venue booking, travel, catering, AV, materials and briefings.
- Liaise with external partners, speakers and attendees to ensure smooth and professional event delivery.
- Provide on-site support at events, representing RABI with professionalism and warmth.
Administrative and Research Support
- Support the Head of External Affairs with briefings and preparation of presentations and reports.
- Monitor political, policy and sector developments to support timely insights and briefing material.
- Coordinate the administration of reports and policy consultations.
- Maintain accurate and up-to-date records using RABI’s CRM system (Microsoft Dynamics).
Marketing and Communications Collaboration
- Work closely with the Marketing and Communications team to support the development and delivery of policy-related content for media, social, digital and print platforms.
- Help prepare stakeholder newsletters, updates and event communications.
- Ensure all content and messaging align with RABI’s brand values and strategic objectives.
PERSON SPECIFICATION
Essential
- Demonstrable experience in an administrative, public affairs, stakeholder engagement or policy coordination role.
- Excellent written and verbal communication skills with attention to detail.
- Strong organisational and time management abilities with the capability to prioritise and multitask.
- Confident in managing event logistics and working in fast-paced environments.
- Proficient in Microsoft Office Suite and able to learn CRM tools such as Microsoft Dynamics.
- Professional, approachable and collaborative with a can-do attitude.
- Passion for RABI’s work and empathy with the farming community.
- Willingness to travel and work occasional evenings or weekends as required.
Desirable
- Previous experience supporting public affairs or policy activity in a charity, public sector or policy-related environment.
- Understanding of UK policy landscape, especially relating to rural or farming sectors.
- Familiarity with design tools like Canva and basic knowledge of communications principles.
- A full UK driving licence.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
BENEFITS
- Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
REF-222215
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Solutions Architect at our charity, you will play a pivotal role in designing and implementing technology solutions that support our mission and strategic goals. With the upcoming implementation of a new Salesforce CRM, you will ensure its successful integration and optimization while also overseeing the architecture of other critical systems across the organization. This role requires a blend of technical expertise, strategic thinking, and excellent communication skills to drive innovation and efficiency.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 1st July 2025
Interview date(s): TBC. Early applications are encouraged as interviews may take place on a rolling basis ahead of the closing date.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
About Us
Portsmouth Historic Quarter is a charitable organisation dedicated to creating authentic, educational, and enjoyable places, experiences, and opportunities that celebrate maritime history. We are custodians of historic buildings, boats, and spaces in Portsmouth Historic Dockyard and at Priddy’s Hard in Gosport.
About the Role
The Volunteer Coordinator is responsible for the recruitment, training, support and coordination of our team of volunteers, working closely with operational managers and the volunteer team to ensure that volunteer activity contributes to PHQ’s charitable objectives and is enjoyable and fulfilling for the volunteer team. There are currently over 100 volunteers whose work centres around Boathouse 4, our boat collection in the workshop and afloat on our pontoons, and care for Porters Garden, a calm space enjoyed by visitors and staff work in the dockyard.
This role involves operational planning, volunteer engagement, scheduling, and data management, with a strong focus on volunteer recognition, development, and communication.
We will consider applications for part-time employment for 30+ hours per week.
About You
You will be able to demonstrate prior experience of coordinating volunteer activity in the charitable sector, with good knowledge of safety and risk management procedures, and strong communication and organisational skills; underpinned by high level administrative and IT skills.
Please note, this role is not suited to remote working and therefore the post holder must be available to work at the dockyard during their contracted hours.
As an organisation we are committed to the principles of equity, diversity and inclusion, and to implementing these through our work. We expect our colleagues to have a commitment to this too.
PHQ is dedicated to creating authentic, educational and enjoyable places, experiences and opportunities that celebrate maritime history.




The client requests no contact from agencies or media sales.
Join a dynamic Insight team and help shape its future! The Insight Team at BUCS is fairly new and this role has scope to help identify new opportunities and achieve the team’s ambitions.
The Insight Analyst will work with the Insight Manager to collect, analyse, and present data and insight to BUCS staff, members and other stakeholders. The Insight Analyst will also take the lead on key projects that support the Insight Manager to deliver the overall data and insight strategy.
The ideal candidate will have at least one year of experience working in insight, market research or a similar field. They will be confident with a range of data collection and analysis methods, have experience of deriving high-quality insights from quantitative and qualitative data, and be able to present these insights to non-specialist audiences in a clear, actionable way.
Working at BUCS
BUCS prides itself on being an ambitious and challenging place to work, where staff enjoy work, embrace development opportunities, and have fun.
Benefits include:
- Generous Pension Scheme
- Access to paid Health Care Plan once the probationary period has passed.
- Tax-free - Cycle to work scheme
- Christmas Closure
- Volunteering Day leave
- Flexible - hybrid working
- Wellbeing and Social activities
- Company-supported Learning and Development opportunities
How to Apply
Please apply via our external recruitment platform Applied (copy and paste the link to your browser).
Should you have any questions about the role, please contact Liz Prinz. You can find further information on the BUCS website on our find a job section.
Application deadline:Monday 30 June 23.59pm
Interview Information: If successful candidate will be called to interview on the provisional date of 9 July.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Campaign Planning & Data Selections Officer
Contract type: 12 Month Fixed Term Contract. Full Time, 35 hours per week
Location: London, UK subject to the right to work.
UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.
Salary: £33,266 - £36,000 per year with excellent benefits
About WaterAid
Want to use your skills in SQL to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Campaign Planning & Data Selections Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team
The WaterAid Data Selections team works with stakeholders across the entire Fundraising directorate. This is a great role to quickly learn how charities use data for their fundraising communications.
About the Role
As our data savvy Data Selections Officer, you will update and write SQL scripts to enable WaterAid UKs fundraising mass communications, and champion our supporter’s experience ensuring supporters receive communications that are relevant to them.
In this role you will collaborate with stakeholders across Fundraising, interpreting their data requests into SQL scripts, and work closely with the Data Engineering team to update our data warehouse as the organisations data requirements evolve.
You’ll also:
- Review current SQL scripts and optimise them
- Work with teams on setting up, and updating our supporter journeys
- Advise stakeholders on using data effectively, creating variable outputs or segmentation for testing
- Work closely with the Analytics team, implementing their findings and collaborating on propensity models
- Champion data quality, and work with relevant teams to constantly improve the data in the data warehouse.
Requirements
The successful applicant will have a keen eye for detail and be able to interpret natural language data requests into complex SQL queries.
To be successful, you’ll need:
- Experience of writing SQL syntax, including the creation of views, stored procedures and processes.
- Good knowledge of data protection legislation and its application.
- Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.
Although not essential, we also prefer you to have:
- Experience working in a Fundraising or charity environment.
- Demonstrable understanding of a data warehouse.
- Previous experience using a CRM system
Closing Date: Applications will close 12:00pm UK Time on July 04, 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.
How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.
Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.
Benefits
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment:
Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.





SENIOR INSIGHT MANAGER (AUDIENCE, BRAND & MARKETING)
Salary: £49,000 - £53,000 per annum
Reports to: Senior Manager - Consumer Insight & Experience
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London w/ high-flex (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: Thursday 26 June 2025, 23:55
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
The Senior Insight Manager (Audience, Brand & Marketing) will be responsible for overseeing the Consumer Insight and Experience (CIX) team's Audience, Brand and Marketing-focused activity. Managing two direct reports, you will ensure that we deliver high-quality one-off and longitudinal insight projects that influence decision-making across the Marketing, Fundraising, and Engagement department.
What will I be doing?
Leads a programme of Audience, Brand and Marketing-focused research to provide deep and actionable insight into current and potential supporters that informs decision making across marketing, brand and audience strategies
Oversees the approach to and delivery of Brand Tracking and Creative Testing at CRUK, to deliver clear and actionable insight to marketing and brand teams
Supports the implementation and iteration of an Audience Segmentation, including commissioning and managing supplementary primary research into prioritised Audience Categories and running annual quantitative research to update the dataset
Leads primary research projects; managing project timelines, processes, costs and data quality, and commissioning and managing agencies as required, assuming responsibility for their performance, value for money, timeliness and quality of output
Develop strong senior-level working relationships with the Audience, Strategy and Innovation team and the Marketing and Digital Team
Be the main point of contact within the team for Audience, Brand and Marketing requests; facilitating prioritisation, managing workload, budgets and agency relationships and evaluating service and outputs
As a senior member of the Consumer Insight and Experience team you will be responsible for creating a positive culture which recognises success, develops and drives high performance and rewards results to retain talent within the team and wider function
Ensure equality and diversity is celebrated and considered as part of all decisions taken
Committed to Cancer Research UK's vision in beating cancer sooner
Undertake other tasks as necessary to contribute to the Insight and Performance team objectives and those of Cancer Research UK.
What skills will I need?
Extensive experience of managing consumer insight research projects from inception to completion; including establishing objectives, managing the research process and ensuring implementation of insights to improve the experience of supporters / customers
Strong experience of managing Brand Tracking and Creative Testing research programmes and able to demonstrate good knowledge of best-practice in these areas
Significant experience of running large scale quantitative research programmes, experience of implementing customer segmentations is a significant advantage
Excellent project management and planning skills with ability to prioritise workload across multiple areas and manage ambiguity
Collaborative working style with excellent stakeholder management skills, demonstrating the ability to engage, influence and negotiate at all levels winning support for ideas
Proven experience of partnering with marketing and brand teams to produce strategic insight plans
Excellent knowledge of qualitative and quantitative research methods and significant experience of deploying appropriate methodologies to drive actionable insight
Strong quantitative market research skills and comfortable working with large data sets to uncover insights. Relevant experience of data analysis (Excel, SPSS) and data charting (PowerPoint).
Strategic and consumer focused mindset, with good attention to detail and the ability to identify broad themes from data
A natural leader who actively looks for opportunities to improve the way that insight is delivered and takes the initiative to develop solutions; experience of line management a significant advantage.
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Fundraising Assistant
Location: Hybrid – One day per week in Bristol office, minimum.
Salary: £23,000 – £26,999 per annum
Contract Type: Full-time, Permanent
Hours: 36.25 hours per week, Monday to Friday
** CV & cover letter required to apply for this role **
Join Our Mission to Defeat Meningitis – Become Our Next Fundraising Assistant!
About the Role
Meningitis Research Foundation is seeking a highly motivated and organised individual to join our Events & Community Team as a Fundraising Assistant. This is an exciting opportunity to contribute to a globally recognised health charity committed to defeating meningitis by 2030.
Key Responsibilities
- Managing supporter communications via phone, email, and social media
- Maintaining accurate supporter records and processing donations
- Coordinating event resources and logistics
- Supporting the administration of online fundraising platforms
- Attending events and engaging with supporters in person
Candidate Profile
We are looking for a candidate who demonstrates:
- Excellent organisational and administrative skills
- Strong written and verbal communication abilities
- A high level of attention to detail
- Proficiency in Microsoft Office, particularly Excel
- Confidence in engaging with supporters via telephone
- A proactive and collaborative approach to work
- Ability to work unsociable hours on occasion to support our National Events team
Experience with CRM systems and an understanding of GDPR in a fundraising context are desirable.
Benefits
- 25 days annual leave plus statutory bank holidays
- 6% employer pension contribution
- Free eye tests
- Employee assistance programme
- Opportunities for professional development and training
About Meningitis Research Foundation
Meningitis Research Foundation is the world’s leading meningitis charity, headquartered in Bristol and operating globally. We are dedicated to supporting research, raising awareness, and providing direct support to individuals and families affected by meningitis. Our work is guided by values of integrity, compassion, collaboration, and evidence-led advocacy.
Application Process
To apply, please submit your CV and a covering letter addressing the job description and person specification by 9:00 AM on Friday, 20th June. Interviews will be conducted via Microsoft Teams during the week commencing 23rd June.
To defeat Meningitis wherever it exists
The client requests no contact from agencies or media sales.
Prospectus are delighted to be working with a charity that focuses it’s work within the arts and culture space to recruit for a Management Accountant role.
This role is available on a 6 month fixed term contract and full-time basis. The salary band on offer for this role is £35,000-£40,000 FTE. This role has hybrid working arrangements where you would be required to attend the London office 2 days a week.
Within this role, you will be responsible reconciling membership income, including delivering month-end and year-end finance management. You will support with reconciliations, management accounts, lead on budget and reforecasting processes, and be a beacon of knowledge when it comes to supporting with finance best practises and helping to optimise financial processes. You will work with senior finance professionals and budget holders on finance variances, and model new cost saving and business initiatives.
You will support with the implementation of a CRM and finance system, in terms of the financial aspects. You will also support with enhancements and training for team members within the finance department.
To be successful in this role, you will be a part-qualified accountant. You will have experience producing month-end processes and reconciliations, budgeting, reforecasting and data analysis.
You will have knowledge of charity finance (e.g. SORP). You will have an understanding of finance accounting principles, including management accounts and statutory reporting. You will have experience using Microsoft Excel. You will an excellent communicator with strong relationship building skills and outstanding attention to detail.
Desirably, you will have experience working within grant-giving or membership organisation. You will have experience implementing finance/CRM systems.
ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.
What you’ll do
ShareAction’s Financial Sector Research team works towards holding financial institutions accountable for their impact on globally important challenges such as tackling climate change, upholding human rights and reversing biodiversity loss.
Asset managers, insurance companies and banks hold a huge amount of influence over the world’s largest companies through their investment and underwriting activities. Our reports rank many of the world’s largest financial institutions on their approach to environmental and social issues, pushing for and facilitating change in the financial sector.
In this role, you will have the opportunity to:
- Lead the delivery of our 2026 benchmark of some of the world’s largest insurance companies (following our 2024 report), using your project management and research skills to ensure timely delivery of a high-quality publication and support the development of junior researchers in the team.
- Coordinate with civil society allies, executing the survey in collaboration with external partners for the first time, as well as continuing to work synergistically with other leading global NGOs.
- Present our work externally and engage with financial institutions, regulators, and industry bodies to provide detailed recommendations for improvement, supporting parallel workstreams on our benchmarks of asset managers and European banks.
Leading a small team of dedicated researchers within the Financial Sector Research team, you will support the Head of the team to ensure delivery of the insurance sector benchmark, one of ShareAction’s key reports ranking financial institutions. This involves organising the team to collect information from institutions and databases, analyse quantitative and qualitative data, produce engaging graphics to communicate results and translate this analysis into actionable steps for financial institutions to take. You would collaborate with teams across ShareAction and strengthen connections with other NGOs and external experts to ensure the rigour of this research.
This is a very exciting time to be joining the team. ShareAction is currently reviewing our strategy for work on the insurance sector, and this role therefore presents an opportunity to help shape the dialogue on how the benchmarks connect with engagement and campaigning expertise in ShareAction to achieve maximum impact.
We are looking for a person with excellent project management and communication skills, experience of research and a passion to make a difference within the financial sector at a challenging and critical time.
This will be a 6-month fixed-term position to cover the leave for an existing role.
What you’ll bring to the team
Essential
- Demonstrated experience in project management, with excellent organisational and time management skills.
- Proven ability to manage competing demands and support junior staff members to deliver high-quality work and meet deadlines.
- Strong research experience in one or more of the following areas: economics, finance, sustainability, climate, biodiversity, labour rights, or public health.
- A good understanding of responsible investment and its implications for different types of financial institutions, as well as the current state of play, trends and challenges.
- Line management experience and the ability to motivate and develop a small, dedicated team of driven researchers.
- Proven ability to handle relationships with multiple external stakeholders.
- Any experience programming (ideally in Python) and interest in further developing this expertise.
- Advanced Excel skills.
- Strong communication skills in written and spoken English.
- A passion for the work ShareAction does and for making change happen.
Desirable
- Experience working in or with the finance sector.
- Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
- Experience integrating innovative tools into research processes, particularly AI tools.
- Deep subject matter knowledge in climate change, biodiversity, human rights and/or public health.
- Experience of project management in a matrix management environment.
- Experience with Microsoft Office 365, particularly SharePoint.
- Experience with CRM systems, ideally Salesforce.
- Any experience programming (ideally in Python) and interest in further developing this expertise.
We welcome anyone who shares our passion for environmental and social justice through the transformation of the financial sector. Please feel free to apply even if you’re not sure you tick every box.
What we will do for you
We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.
Currently, we are pleased to offer:
- A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
- Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
- Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
- The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
- A unionised work environment: our staff have the opportunity to join the union, and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
- Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
- 8% non-contributory pension, invested with NEST and their green funds.
- A healthcare plan with Bupa.
- An employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
- Death in Service cover of 3x salary.
- 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
- Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
- Enhanced sick pay starting at 5 weeks’ full pay from day 1.
- Season ticket loan and cycle-to-work scheme.
ShareAction currently operates a hybrid working policy, with staff permitted to work either in our office or remotely. The Financial Sector Research team normally meets in the office once a week, with some flexibility possible.
ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!
For further information and to apply, please visit our website via the Apply button.
Closing date: 9.00 am on Monday, 7 July 2025.
First-round interviews: w/c 14 July 2025 (online).
Second-round interviews: w/c 21 July 2025 (online).
To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.