Customer experience manager jobs

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger. No challenge is too big. With you we can do it. Join us.

We are seeking a Trusts and Foundations Manager to join our fundraising team.The Trusts and Foundations Manager will join a successful, yet ambitious team focused on building new stewardship and cultivation products to engage trusts and grow our supporter base. Working closely with colleagues from the other teams, the Trusts and Foundations Manager will identify new funding opportunities and steward existing partnerships.

The right candidate will be a self-starter, with excellent written and verbal communications skills, who is highly motivated and passionate about ending world hunger. They must bring experience of identifying potential new partnerships, securing gifts, and ongoing stewardship. We would love to hear from you if you’re interested in joining us.  For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.

Closing Date: 3-Oct-2025 23:30 Planned date to begin interviews: Wednesday 8th and Thursday 9th October 2025.

Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.

• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk

Royal Voluntary Service has an opportunity available for a Retail Manager - Trolley Cluster Services to join our team in and around South Wales. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £24,023 per annum. 
 
About the Retail Manager - Trolley Cluster Services role:

Royal Voluntary Service works with NHS Trusts and Health Boards providing retail solutions to deliver a healthier future. We have operated and delivered industry leading retail and catering solutions since 1938 and have a broad portfolio of cafés, shops and trolley services operating in hospitals and other locations across Britain.

 What you'll bring as our Retail Manager - Trolley Cluster Services:
 
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.

This is what we're looking for:
 
Knowledge 

• Knowledge of EPOS / Till systems or Cashier training.
• Ability to proficiently use industry standard IT systems (e.g. Microsoft Office, Email, Internet etc) to a basic level.
• Willingness to undertake training and continuing professional development.

Skills 

• Excellent customer service skills.
• Excellent literacy and numericity skills with the ability to communicate effectively both verbally and in writing. 
• Excellent organisational skills with proven ability to coordinate a variety of tasks. 
• Experience
• Experience at management level within a similar retail environment and comparable turnover.
• Proven management experience and ability to influence, engage and motivate stakeholders. 
• Experience or recruiting volunteers.

This is what you'll be doing:

• Lead the delivery and expansion of a successful trolley services across South Wales.
• Manage the recruitment of volunteers to lead trolley services.
• Engage, motivate and coordinate your team of volunteers to ensure reliable and consistent trolley services.
• Create and maintain positive working relationships with various NHS Trusts to operate, promote and develop trolley services.
• Ensure that volunteers and trolley services comply with associated statutory standards policies and procedures e.g. Health and Safety, Food Hygiene, Data Protection, Financial controls and other operating policies and procedures.
• Deliver trolley services in line with agreed Profit and Loss budget, monitoring performance regularly in order to flex costs in line with turnover performance.
• Manage stock, pricing, cash handing and baking in accordance with RVS policy and procedures.
• Report, monitor, evaluate and feedback to identify opportunities to drive sales and improve trolley service and volunteering efficiency.
• Utilise systems and management reports to monitor performance and identify areas for improvement across your services, implementing the changes through your team
• Complete regular competitor visits to identify trends and opportunities taking appropriate action locally whilst giving feedback to the Retail Support team through your Area Manager.
• Work flexible hours to fit with the trading hours of the trolley service.
• Undertake any other reasonable duties commensurate with the purpose and remit of the role.

This is all the other great stuff you'll be getting:

• Salary of £24,023 per annum
• 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks’ company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society

• If you feel have the skills and experience to become our Retail Manager - Trolley Cluster Services, please click ‘apply’ today to view the complete job description. We’d love to hear from you!
   
  This is the latest you'll be able to apply, providing we do not close to applicants early:
   
  The closing date for this role is 10 October 2025. However, we reserve the right to close this vacancy early should sufficient applications be received. Please do not delay your application we often get a lot!
   
  If you are successful with your application the role will be subject to satisfactory DBS or PVG check 
  
  At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Comms
Salary: £35,000 to £38,000 per annum (depending on experience)
Hours: 35
Contract Type: Permanent

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

SUMMARY OF ROLE

The PR & Marketing Manager is a specialist media and storytelling lead within RABI’s Marketing and Communications team, with a core focus on strengthening the charity’s voice across agricultural, regional and national media. This pivotal role requires a journalistically minded communications professional with a strong track record in media engagement, story sourcing, and reactive PR. With a firm grasp of audience insight, campaign messaging and fast-paced content development, the postholder will manage all inbound media enquiries, drive proactive press activity, and lead the creation of compelling editorial and campaign copy that elevates RABI’s brand and influence.

The role reports to the Senior Strategic Communications Manager and is supported by the Marketing & Communications Coordinator. It will work closely with colleagues across the organisation to uncover impactful stories, draft powerful messaging and manage time-sensitive responses. This role is ideal for a media professional with experience in journalism, public relations or press office environments who brings a blend of creativity, copywriting skill, and newsroom agility.

KEY RESPONSIBILITIES

PR and Media Relations

• Lead the delivery of RABI’s press office function, including proactive media outreach, reactive response, and managing journalist relationships.
• Continually scope, plan and deliver media engagement activity to secure positive and frequent press coverage across agricultural, health, regional, and national media.
• Draft compelling press releases, media packs, statements, and comment pieces aligned to RABI’s strategic priorities.
• Cultivate and maintain a live, segmented database of journalists, editors, sector influencers and media contacts.
• Serve as contact for media handling during high-profile campaigns, events, or issues, supported by senior colleagues and external PR agency partners.

Campaign Marketing and Creative Development

• Develop and implement creative marketing campaigns to support RABI’s major initiatives, appeals, events, and sector outreach.
• Coordinate the production of marketing content including videography, photography and storytelling assets.
• Direct the framework and management of RABI’s online asset library.
• Collaborate with internal teams, including External Affairs and Fundraising, to create engaging marketing outputs tailored to key audiences.
• Oversee third-party designers, writers, photographers and multimedia producers for marketing and PR related materials.
• Ensure all outputs are brand-consistent, audience-focused, and aligned with RABI’s tone of voice and messaging guidelines.

Publications and Content Planning

• Oversee the planning and delivery of RABI’s outward-facing publications and branded content, ensuring they align with organisational priorities, audience needs, and campaign timelines.
• Act as editorial lead—commissioning, writing, and editing content in collaboration with internal teams, external contributors, designers and printers.
• Manage project timelines and workflows for all publications, from initial scoping through to production and distribution, ensuring content is delivered to a consistently high standard and to deadline.
• Maintain high standards of content governance, applying editorial judgement and ensuring compliance with brand guidelines, accessibility standards, and legal/ethical requirements (e.g. safeguarding, consent, GDPR).
• Work closely with the Senior Strategic Communications Manager to shape RABI’s long-term publications roadmap, ensuring that content plays a strategic role in reputation building and stakeholder influence.

Digital Collaboration and Integrated Marketing

• Work in close partnership with the Digital Communications team on the cohesive planning and delivery of integrated campaigns across digital and traditional channels.
• Support the Digital Communication team’s planning and rollout of supporter journeys via email, ensuring communications that reflect RABI’s brand voice and objectives.
• Input into CRM-led campaign planning using Microsoft Dynamics 365, helping segment audiences, personalise outreach and track engagement.
• Share campaign results and insights with the Digital Communications team to jointly evaluate performance and identify opportunities for refinement and learning.

Team and Project Leadership

• Line-manage the Marketing & Communications Coordinator, ensuring clear direction, regular feedback, and development support.
• Support the delivery of integrated campaign plans led by the Senior Strategic Communications Manager, ensuring timely implementation of PR and marketing deliverables.

Brand Awareness and Recognition

• Identify new opportunities to grow brand awareness and RABI’s share of voice within the agricultural and wider wellbeing sectors.
• Lead on promotional activity for awards submissions, key events and organisational milestones.
• Create and coordinate celebratory communications for sector recognition, shortlists or accolades achieved by RABI.

Insight, Evaluation and Learning

• Track campaign and media engagement performance using AgilityPR and generate insights to optimise future planning.
• Produce monthly reporting dashboards for the Senior Strategic Communications Manager with narrative summaries of media reach, campaign engagement, and PR activity.
• Apply a test-and-learn approach to campaign marketing, incorporating audience insight, message testing and performance data into continuous improvement cycles

PERSON SPECIFICATION

Essential

• Bachelor's degree in Public Relations, Marketing or a related field.
• Minimum 5 years’ experience working in public relations, media engagement, or campaign marketing, with a demonstrable track record of leading successful, high-profile communications activity.
• Proven ability to manage integrated marketing campaigns from concept to delivery.
• Exceptional copywriting skills with a flair for storytelling and message crafting.
• Experience in managing staff or direct reports
• Proven experience developing publications and editorial outputs in a professional setting, including commissioning, writing, and managing multi-stage content workflows.
• Ability to transform complex or sensitive material into clear, compelling narratives for varied audiences.
• Confidence working with designers, printers and digital producers to deliver high-quality, on-brand content across formats.
• Strong project management skills and the ability to work across multiple priorities with confidence.
• An understanding of brand application across different channels and content formats.
• Familiarity with media monitoring tools
• Strong understanding of email marketing principles and experience working collaboratively with Digital teams on CRM-supported campaigns.
• Ability to work effectively within cross-functional teams.

Desirable

• Experience working within the charity, health, rural affairs, or public services sector.
• Knowledge of the agricultural sector or issues affecting rural communities.
• Proficiency in Adobe Creative Cloud or Canva.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

REF-224 149

We’re looking for a Senior STH Practitioner who can manage the delivery of high quality and effective Social and Therapeutic Horticulture (STH) programmes in London for adults and young people with a range of disabilities and health conditions.

We’re looking for candidates who have proven experience of managing a team and an understanding of how STH programmes can benefit individuals and improve lives.  We need someone with horticultural knowledge and experience to plan the seasonal horticultural resources required for our programs and delivery spaces.

Based at Thrive’s London centre in Battersea Park. Some days will be spent at outreach centres within London, requiring some travel. The role will involve occasional travel to the Thrive Centres in Reading and Birmingham.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

For more information, please download the Information Pack. For an informal conversation about the role, please email recruitment in the first instance.

Make a real difference with Stonewater

At Stonewater, we're on a mission to be the go-to provider for young people - and that means putting them at the heart of everything we do. We’re looking for a passionate, driven, and visionary leader to help us deliver life-changing services that support young people and individuals with mental health needs.

As our Supported Housing Operations Manager, you’ll take the lead across a group of our supported living services. Your role will be pivotal in shaping vibrant, inclusive services that champion co-production, unlock sustainable futures, and give young people the best possible start in life.

What you’ll be doing:

• Leading and inspiring Service Managers to deliver outstanding services
• Driving operational excellence across supported living schemes within your portfolio
• Building strong, strategic partnerships with local stakeholders to create real impact
• Championing high standards of customer satisfaction and achieving key performance targets
• Bringing fresh ideas and energy to our work with young people and our wider supported living offer

Your portfolio may include schemes across Dorset, Devon, Oxfordshire, Wiltshire, and Gloucestershire. This is a home-based role with regular travel to sites, so flexibility is essential as our services continue to grow. The successful applicant will be required to register as our Ofsted Nominated Individual and take part in an on-call rota.

Here is a short video from a former customer of one of our Supported Housing services -

https://youtu.be/FBkEEaTzRsI?si=rl4EF6MCCn8AgWS0

What we’re looking for:

• Proven experience in managing Supported Living services
• A confident leader with a clear vision for innovative, sustainable service delivery
• Strong budgeting, performance management, and stakeholder engagement skills
• A natural collaborator who thrives on partnership working
• Someone who’s self-motivated, organised, and able to juggle multiple priorities
• Knowledge of Health & Safety, safeguarding, and best practice in supported housing
• A track record of securing service growth and delivering successful contracts

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs (MAAD) to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.

We have an exciting new opportunity to join this innovative charity that is a world-leader in its specialist field.

JOB TITLE:Assistance Dog Training Manager

LOCATION:Great Horwood, Buckinghamshire

SALARY:£33,000 - £37,000 based on experience

JOB TYPE:Full-time permanent, with occasional evenings and weekends required

REPORTS TO:                   Head of Canine Supply, Training and Welfare

The Job

This role requires someone with previous experience in managing and or leading a Dog Training team within an Assistance Dog Organisation, to take responsibility for the day-to-day management of the Assistance Dog training team. The successful candidate will ensure that the team of Assistance Dog Trainers develop our puppies and dogs in advanced to training to ensure they receive the highest standard of socialisation and training, thereby maximising their chances of becoming a Medical Alert Assistance Dog. They will also play a role in the training and development of less experienced members of the team.

The welfare of our dogs is very important to us. We have a no-kennel policy, and all our dogs live in the homes of volunteers until they are about 20 months old. We are committed to providing quality training and support for all our dogs and the volunteers who look after them.

The role involves working collaboratively across teams and managing stakeholders to streamline the process of training and placing Assistance Dogs.

Specific Responsibilities

Puppies:

• To liaise with the Dog Supply Advisor on puppy intake
• To support and guide the Puppy Assistance Dog Trainers, with all aspects related to socialising and training of puppies from 8 weeks of age to approximately 16 months of age. This will include observing and supporting in:

- Puppy classes

- 1-2-1 training sessions

- Home visits

- Writing up Behaviour Modification Plans

- Any other ad hoc training support

• To ensure training records are up to date
• To work alongside the Head of Department on the Advanced Trainer pick up schedule, ensuring dogs are put into advanced training at an appropriate standard
• To oversee and carry out MDD internal puppy assessment programme - Behaviour Check List (BCL)
• To ensure all puppies in the socialising scheme follow MDD Health and Welfare policies and procedures
• If and when required, to stay away from home, supporting Puppy Assistance Dog Trainers with their puppies and volunteers who are based in our regional areas
• To offer support to dogs and/or volunteers when needed in the absence of the allocated trainer

Advanced Dogs:

• To support and guide the Advanced Assistance Dog Trainers and when needed, to support with the training of their advanced group of dogs. This will include:

- Observing dogs in all areas of development

- Giving practical advice and support

- Assisting in writing up training plans

- Any ad hoc training support

• To carry out the final assessments of dogs in advanced training
• To oversee the preparation of and to deliver in accordance with the instructor pick-up schedule for the MAAD programme dogs within advanced training
• Support the Advanced Assistance Dog Trainers with potential matches for a particular client and dog, and to report this progress regularly to the relevant senior staff
• To offer support to dogs and/or volunteers when needed in the absence of the allocated trainer

Staff Development:

• To work alongside our Assistance Dog Programme Training and Development Coordinator with the training and development of Trainee Assistance Dog Trainers and support in upskilling less experienced Trainers

Puppy Socialiser Recruitment

• To monitor and when necessary, highlight to the Head of Canine Supply, Training and Welfare, a shortage of Puppy Socialisers and Temporary Fosterers
• When required, assist in the recruitment of new volunteer Puppy Socialisers

Other

• To liaise with the Health and Welfare Coordinator on any health issues regarding puppies and dogs within the Assistance Dog Training Scheme
• To liaise with the Instructor Manager on any dogs that are entering or currently in the Medical Alert Assistance Dog (MAAD) programme.
• From time to time, you may be required to have a dog living with you for additional training for a set period
• Highlight to the Head of Canine Supply, Training and Welfare in a timely manner, if you feel a dog is not reaching the appropriate standard or may be more suitable for another role. Detailed, evidenced reasons why, must be supplied
• To oversee the rehoming of withdrawn puppies and dogs from the Socialising Scheme
• To support the Head of Canine Supply, Training and Welfare with the quarterly Trustee reports
• Update the Harlequin CRM database in a timely fashion to ensure accurate and up to date training, veterinary and health records
• Support the charity’s fundraising, communications and volunteering teams as required
• Share best practice with colleagues across the charity
• To be familiar with ADUK and ADI regulations, ensuring that you adhere to these standards with regards to behaviour, obedience, welfare, and branding
• To liaise with and provide support for volunteers who may operate as part of the Medical Alert Assistance Dog department or charity as a whole

Other tasks or ad hoc duties agreed with your line manager required to ensure the successful running of the charity.

PERSON SPECIFICATION

SKILLS AND ABILITIES

• Ability to manage and support a highly driven team of dog trainers.
• Ability to demonstrate high quality judgement and a proven track record in relation to the following:
• Dog training matters including the analysis of temperaments, appropriate training methods and requirements necessary to maintain public confidence in assistance dogs.
• Solutions to training and behavioural problems.
• Assistance Dog Training including the ability to assess each person’s preferred learning style and adapt as appropriate your training approach, the specific programmes to be followed.
• Welfare and safety and appropriate time for referral to others.
• Appropriate support to trainee staff.
• Dealings with other staff, clients, and members of the public.
• Strong and clear teaching and instructing skills.
• Ability to plan work, be organised and ensure that time is utilised effectively for yourself, colleagues, and Puppy Socialisers.
• Ability to communicate effectively and appropriately with a wide range of people internally and externally. This will include clients and their families, fosterers, other professional service providers, members of the public, the media, managers, and other colleagues.
• High level of IT literacy and report writing skills including experience of using Microsoft-based programs such as Outlook, Word, Excel, Internet Explorer and Power Point.

KNOWLEDGE & EXPERIENCE

Practical knowledge and experience in the following areas:

• Had management or team leader experience for a minimum of 2 years within an ADUK Dog Training team.
• ADUK and ADI regulations.
• Basic theory of practical dog training.
• Law in relation to dogs.
• Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age.
• Dog and human psychology.
• Health and safety implications of dog and puppy socialiser handling. Some experience of assisting with the training and development of less experienced colleagues.

PERSONAL ATTRIBUTES

• You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as being able to motivate yourself.
• You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem-solving and making appropriate responses to new ideas and unexpected situations.

Values & Behaviours

There are a few key values that we believe are important in the workplace:

· Respect

· Cooperation

· Honesty

· Fairness

Based on the values listed above, we encourage the behaviours below in the charity:

· Respectful communication

· Cooperating with others

· Honesty in all interactions

· Fairness in decision making.

Benefits

• Sick Pay
• Health Cover
• 26 days holiday, increasing with service
• 5% Employer Pension Contribution
• Life Assurance
• Free On-site parking

Finally, the successful candidate will also be expected to:

• Hold a full UK Driving Licence
• Provide proof of identity and eligibility to work in the UK.
• Undertake a Disclosure and Barring Service (DBS) check
• Work some evenings and weekends

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

• Responsible to the Housing Manager for delivering a high-quality, customer-focused housing service to ex-service personnel and their dependents.
• To provide an effective and responsive housing management service for a patch of Stoll properties, meeting agreed performance outcomes and objectives for key
  areas, including rent arrears, lettings and anti-social behaviour

Key Responsibilities:

• Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database, and the waiting list is
  managed efficiently.
• Take part in the Allocations process, working with the other members of the Housing team to ensure that all voids on the patch are efficiently allocated and that let targets are met.
• Undertake viewings, sign-ups and new tenant visits, working in partnership with the Support team to ensure new tenants are aware of their rights and responsibilities and are fully supported through the process in order to successfully sustain their tenancies.
• Investigate and make recommendations on the suitability of applications for transfers and mutual exchanges in accordance with established procedures.
• Carry out void inspections in the absence of the Property Services Manager and, where appropriate, arrange the appropriate void remedial work

Specific Responsibilities:

• Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policie and procedures and their application
• Understanding of the legal framework and regulatory context in which Stoll operates and the role of local authorities and Registered Providers in providing housing services
• Experience/knowledge of the issues facing the ex-Service community, especially those Veterans with support needs.
• Educated to GCSE standard or equivalent – minimum of five GCSEs at grade C or above, including Maths and English
• Working knowledge of housing legislation, including tenancy enforcement, debtrecovery, and anti-social behaviour.
• Working knowledge of welfare benefits, especially Housing Benefit.
• Demonstrable commitment to and evidence of continuous professional development and learning

Staff benefits are:

Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.

Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.

Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.

Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.

Croydon BME Forum, in partnership with Macmillan Cancer Support, is tackling ethnic inequalities in health and social care through this “Can You C Me Project”. The Macmillan Team offers personalised support, information, and referrals for individuals affected by cancer, including families and carers, across six South West London boroughs: Croydon, Merton, Kingston, Wandsworth, and Richmond. Working within a team of three, you will be responsible for two boroughs, Croydon and Merton while supporting colleagues as needed.

As a Project Coordinator for the Can You C Me project, you will play a key role in engaging BME communities to enhance cancer awareness and support. Reporting to the Programme Manager, you will lead outreach initiatives, community engagement, and the organisation of project activities across Southwest London. Each coordinator is assigned a specific set of boroughs, collaborating closely with community organisations, faith groups, healthcare providers, and individuals affected by cancer.

Key Responsibilities

· Engage and build relationships with local communities, faith groups, and voluntary organisations to raise cancer awareness and improve support networks.

· Organise and deliver cancer awareness events, workshops, and outreach sessions tailored to community needs.

· Facilitate steering groups with professionals and individuals with lived experience to shape service delivery.

· Plan and coordinate two cancer conferences per year, ensuring they raise awareness, amplify voices, and drive meaningful change.

· Conduct focus groups within designated boroughs to capture insights from the community and ensure services reflect their needs.

· Collect and analyse feedback from service users to inform and enhance project delivery.

· Provide signposting, referrals, and follow-ups to ensure individuals access local voluntary, community, and statutory support services.

· Collaborate with professionals to improve cultural competency in cancer care by delivering upskilling sessions and developing culturally appropriate resources.

· Empower service users by providing accessible information and supporting them in assessing their abilities, setting goals, and making informed decisions about their care.

· Engage with BME communities to identify and address barriers to support and disparities in healthcare access.

· Assist with social media, publicity, and project promotion to enhance engagement and awareness.

· Maintain project records, contribute to quarterly and annual reports, and ensure smooth service delivery.

· Provide compassionate, respectful, and culturally sensitive support to service users, carers, and families.

· Regularly travel across at least two boroughs to deliver support and collaborate with partners.

 

A - Application form
I – Interview
C – Certificate (original evidence)

Essential Skills & Experience

Assessed

1. Experience in community engagement, outreach or health promotion A/I

2. Strong understanding of health inequalities, particularly within BME communities A/I

3. Experience using a person-centred approach to empower service users in making informed choices A/I

4. Experience working in cancer services, supporting individuals living with and beyond cancer as well as their families, and carers A/I

5. Proven ability to build relationships with primary care, adult social care professionals, and the voluntary sector A/I

6. Experience in organising and facilitating focus groups, steering groups, training sessions, and upskilling workshops A/I

7. Ability to collect, record, and analyse service user data and feedback to inform service improvements A/I

8. Passion for improving health equity and raising cancer awareness A/I

9. Experience working with volunteers and small community groups A/I

10. Experience in content creation and social media engagement for awareness and outreach A/I

11. Holds a valid UK driving license and can commute to various service locations across the borough A/I

Knowledge

1. Understand Personalised Care and cancer support services across Primary, Secondary Care, and voluntary sectors A/I

2. Knowledge of self-care support and the skills required to assist individuals in managing their health A/I

3. Awareness of confidentiality principles when handling service user information A/I

4. Familiarity with cancer pathways, Macmillan Cancer Support, and tools like Electronic Holistic Needs Assessment (EHNA) (desirable) A/I

5. Knowledge of local healthcare structures and community services in Croydon and Merton A/I

6. Engage compassionately with communities hesitant to access healthcare A/I

7. Understand safeguarding principles as they apply to children and vulnerable adults A/I

Aptitudes, skills and competencies

1. Proficiency in Microsoft Office, including Excel and Outlook, and experience using online monitoring systems such as Views  A/I

2. Strong interpersonal skills, with the ability to actively listen, motivate, support, and advocate for service users A/I

3. Ability to develop effective relationships with a wide range of customers, organisations, and partners A/I

4. Proactive, dynamic, and able to use initiative to solve problems and drive improvements A/I

5. Strong organisational, planning, and time management skills A/I

6. Ability to accurately collect, monitor, and analyse data, producing KPIs and evaluation reports A/I

7. Self-motivated and able to work independently, meeting deadlines and targets A/I

8. Ability to identify and assess risk when working with individuals

Personal qualities

1. Demonstrates personal accountability, emotional resilience, and the ability to work under pressure I

2. Committed to working in cancer services and improving patient experiences A/I

3. Values equality and diversity, with a strong understanding of its relevance to service delivery A/I

Location: Hybrid working for 2 days per week at home
Salary: c.£33,000 per annum dependant on experience
Contract Type: fixed term contract (Up to 12 months)
Hours: Full-time
Closing date: 5th October 2025

The BSAVA have an exciting opportunity for an experienced educational course administrator to act as Academic Operations Manager for our Postgraduate Certificate programmes. The successful candidate will manage the coordination and administration of all accredited programmes within the Continuing Education Department. This will include line management of four members of the administration team. Further details are provided in the role description on the BSAVA vacancy page, ‘Join our team’.

Skills and experience:

The successful candidate will bring:

• Experience in administering education/training courses and events
• Experience managing multiple complex tasks
• Experience in line management
• A background in customer service
• Proficient project management and organisational skills
• Excellent written and oral communication skills
• Confidence working independently
• Strong IT skills, including proficiency with Microsoft Office (especially Excel for creating and managing spreadsheets) and CRM systems

Desirable (but not essential):

• Experience making commercial decisions and solving problems independently
• Experience managing a team and delegating tasks
• Experience using Learning Management Systems (LMS)
• Understanding of the veterinary sector and best practices in online education
• Experience creating and monitoring a departmental budget

The person:

You should have:

• The ability to manage multiple priorities with accuracy and attention to detail
• Strong organisational and problem-solving skills
• A proactive, self-motivated approach, with confidence to work independently
• Excellent communication and interpersonal skills, with a customer-focused mindset
• The ability to lead, motivate, and support colleagues when required
• An adaptable, resourceful attitude and a willingness to learn new systems and processes

About the BSAVA:

The BSAVA is a professional membership association which exists to advance care for companion animals. With a membership of more than 10,000 veterinary surgeons, vet nurses and students, we work in the UK and internationally to promote excellence in small animal practice through education and science, by facilitating training, conducting research, and developing policy. Each year we deliver numerous education courses, host BSAVA events and publish books, manuals, apps, and magazines.

At the BSAVA, we are passionate about empowering veterinary professionals with the knowledge, skills, and support they need to thrive in their careers and deliver the highest standards of care to companion animals.

This is a full-time role, working 37.5 hours per week within the Continuing Education team.
Our reward package for this role includes a basic salary of c.£33,000 per annum (depending on experience). In addition, we offer generous employer pension contributions starting at 7% and increasing up to 10% with length of service.

We also offer:

• Holiday entitlement starting at 25 days per year, plus bank holidays
• Support for hybrid working
• Enhanced family leave benefits, including maternity, paternity, adoption, and other family-related leave.
• Life assurance
• A free legal helpline
• Health and wellbeing support
• Ongoing training and development
• Free onsite parking and a Cycle to Work scheme
• Regular social activities

So, if you are bold and innovative, strive for excellence whilst taking ownership and accountability of your work, show passion for what you do and work effectively in a team – then you’ll be a great fit for the Association, and we would love to hear from you.

How to apply:

In order to be considered for this role, please submit your CV and a cover letter detailing how you meet the requirements in the role description which is on the BSAVA vacancy page, ‘Join our team’.

We will review applications and hold interviews at any time prior to the closing date, which may mean that we fill this vacancy early if we find a suitable candidate.

By applying for this position, you are consenting to the information on your CV being held by the Association for six months.

Our commitment to equality, diversity and inclusion (EDI) underpins our belief that we can make the Association stronger through the unique contributions we can all bring. We create inclusive teams aligned to our values and encourage applications from a diverse range of suitably qualified candidates.

You may also have experience in the following: Academic Operations Manager, Education Administration, Postgraduate Programme Management, Course Coordination, Continuing Education, Higher Education Administration, Educational Course Administration, Programme Coordination, Project Management, Operations Management, Academic Programme Manager, Education Project Manager, Professional Development Coordinator, Student Administration, Adult Learning Operations

REF-223 895

ROLE OVERVIEW

This role offers the opportunity to lead and shape the entire volunteer experience at The Diana Award, from recruitment to recognition. The Volunteers Programme Manager will inspire and support volunteers, design and develop engaging training, and foster a strong community aligned with TDA’s mission. Focusing primarily on the Mentoring Programme, you will manage key partnerships with corporate volunteers while driving recruitment and retention strategies. Working closely with the programme delivery team, you’ll ensure volunteers are well-prepared and integrated into delivery, strengthening impact across all activities. Safeguarding young people is central to this role, ensuring volunteers are equipped to provide a safe and supportive environment. This is a fantastic opportunity to lead, grow, and celebrate a passionate volunteer community, making a lasting impact on young people and their communities.

JOB DESCRIPTION

Mentor Co-ordination (recruitment, onboarding, supervision and support) 

• Collaborate with and support the Programme Delivery team to design and deliver bespoke training for mentors, both online and face-to-face.
• Lead on the recruitment, onboarding, and training of mentors, working with programme delivery team to deliver a seamless mentor journey.
• Partner with the MarComms team to coordinate communications with volunteering partners and mentors about online and face-to-face opportunities. Lead and coordinate the full mentor journey in collaboration with MarComms, including recruitment, onboarding, and training.
• Co-develop and uphold robust volunteer policies and procedures with Operations and HR, ensuring compliance with organisational standards and legislation (including safeguarding, child protection, risk management, health and safety, and data protection). Coordinate with HR on implementation, including DBS, right-to-work, and reference checks.
• Encourage best practice sharing across the volunteer community, fostering collaboration and peer learning.
• Lead on recognition and celebration of mentors, including national campaign days, showcasing their contribution to TDA’s work.
• Act as the key interface for external programme enquiries and represent TDA as an ambassador.
• Work in close partnership with Programme Facilitators to track attendance, engagement, and outcomes for mentors, ensuring reflective practice and continuous learning are embedded throughout the mentor journey.
• Act as the key support person for mentors and Programme Delivery staff, ensuring both groups feel equipped, valued, and able to deliver programme aims and outcomes

Cross-organisation working & sharing learning

• Work with the programme delivery team to design, deliver, and review programmes, ensuring best practice in mentor support during sessions and upskilling staff where needed.
• Lead mentor recruitment and retention strategies, creating diverse opportunities to keep mentors engaged and connected to TDA’s wider strategy.
• Collaborate with fundraising and corporate partners to develop and grow partnerships that strengthen mentor engagement and support TDA’s mission.
• Innovate mentor engagement by using technology to broaden opportunities, enhance communication, and ensure effective volunteer data management.
• Champion the role of mentors internally, ensuring staff understand and maximise their contribution to TDA’s impact and strategy.

General Safeguarding Duties

• Ensure robust safeguarding practice, including responding appropriately to concerns about young people or adults involved in the programme and maintaining accurate records in line with legal requirements and TDA’s safeguarding policies.
• Equip and support mentors on safeguarding, ensuring they understand policies and procedures through training and ongoing guidance.
• Maintain up-to-date knowledge of child protection, safeguarding, and abuse issues, applying new developments to strengthen practice across the programme.

EXPERIENCE

• Experience of volunteer management (experience working with corporate volunteers is a bonus)
• A proven track record in designing and delivering effective and engaging training to volunteers 
• Knowledge and experience in safeguarding and child protection (or willingness to undertake training) 
• Experience of writing clear, concise and engaging policies and procedures
• A demonstrable understanding of the role of youth work in contributing to positive outcomes for young people and different models of delivery
• Experience of building and managing relationships with a wide variety of stakeholders, including programme delivery team, external partners and funders

SKILLS

• Strategic and creative thinker, able to plan ahead, identify new opportunities, and write clear, engaging policies and procedures.
• Strong relationship builder, with experience managing diverse external stakeholders, including partners and funders, and inspiring commitment to TDA’s vision and values.
• Excellent communicator, with strong interpersonal, public speaking, and presentation skills, and the ability to produce clear written materials.
•  Well-organised and detail-oriented, with proven ability to manage multiple priorities, work independently and collaboratively, and use IT systems (ideally including CRM).
• Knowledgeable and committed to youth work, understanding its role in positive outcomes for young people and championing meaningful youth participation and engagement.
• Dedicated to growth and development, with a commitment to self-learning and supporting others’ development.

PERSONAL QUALITIES

• Commitment to The Diana Award’s vision, values and mission
• Personal integrity and credibility
• Commitment to self-development
• Driven to achieve great results
• Ability to work well under pressure

OUR ORGANISATION

• The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
• We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
• Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
• We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.

APPLICATION DETAILS

Application deadline: Wednesday 08 October 2025 at 11.00pm.

Shortlisted candidates will be invited to an interview to take place in our London office on Thursday 16 October. 

Please reach out if you require any support with the application process or have questions about the role or the process.

Good luck with your application! 

The Talent Set are proud to be partnering with Christian Aid to recruit this pivotal role as part of their ongoing transformation to become a 'digital first' organisation. 

Role: Web Optimisation Manager

What’s on offer:

Salary:London £48,937. Cardiff/ Warrington/ Edinburgh £44,056
Location: London, Cardiff, Warrington or Edinburgh 
Pattern: Hybrid 2 days/week 
Permanent: full-time with flexible hours

The role:

• Drive the strategic development of Christian Aid’s digital ecosystem, ensuring alignment with the organisation’s values and overarching goals.
• Develop and implement a robust search engine optimisation (SEO) and link-building strategy to improve website health, attract relevant traffic, and support user acquisition targets.
• Deliver key digital projects focused on enhancing campaign effectiveness and maximising income and impact, including:
  • Technical SEO
  • Site audits
  • Keyword research and analysis
  • Competitor and backlink analysis
• Collaborate with the Senior Digital Content Editor to implement the digital content strategy across Christian Aid’s digital channels—including social media—to maximise reach, engagement, and income.
• Work cross-functionally with other teams to execute the digital ecosystem content roadmap, ensuring all content is user-focused and impact-driven.
• Define and brief content requirements that support SEO and conversion rate optimisation (CRO) efforts, enabling data-informed and impactful decisions.
• Lead the organisation’s tag management strategy and implementation, including:
  • Tag structure and tools
  • Server-side tagging
  • Integration with the customer data platform (CDP)
  • Ensuring all tracking functionality is accurate and effective

About you:

• Completed training in Google Analytics 4 (GA4), user experience (UX), search engine optimisation (SEO), and other key digital disciplines.
• Proven ability to lead, coach, and inspire high-performing teams across content management and social media.
• Advanced expertise in technical SEO, including:
  • On-page and off-page optimisation
  • Technical SEO best practices
  • Successful implementation of link-building strategies
• Highly proficient in digital analytics and performance tools, including:
  • Google Analytics 4 (GA4)
  • SEMrush (or equivalent platforms)
  • Google Tag Manager
  • Hotjar and ContentSquare
  • Power BI and Looker Studio
• Experienced in managing external suppliers and partners across digital platforms and tools.
• Skilled in content management systems (CMS), particularly Drupal, with working knowledge of HTML and CSS.
• Strong ability to produce clear, insight-driven digital performance reports using data from:
  • GA4
  • Social media insights
  • META platforms
  • Other performance tools
    to optimise fundraising, marketing, and conversion strategies.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

*Please note, all 3rd party agencies speculative CVs and direct will be forwarded onto The Talent Set*

1st stage Interviews to be held via Teams on Wednesday 8th October, with 2nd stage being held on Tuesday 21st October (likely to be in person at their Waterloo office).

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The Talent Set are delighted to partner with Breast Cancer Now on a key Campaign Board & Project Manager role, working at the heart of the Charity’s biggest high-value fundraising campaign in their history. This role sits within a newly created High Value Partnerships & Campaign Department, and will play a critical role in a transformative, multi-year Campaign to raise £50m over the next 5 years - a bold step forward to ensure that by 2050, everyone diagnosed with Breast Cancer lives and lives well.

This position offers a unique opportunity to lead high-level campaign operations, collaborate with high-net-worth stakeholders, and support a transformative initiative in the fight against secondary breast cancer.

Key Responsibilities

• Coordinate and track progress of high-value fundraising campaigns, ensuring milestones are met through effective project management.
• Prepare comprehensive reports and dashboards, utilising CRM data to monitor prospects, activities, and key KPIs.
• Liaise with senior stakeholders, including Campaign board members and philanthropists, adapting communication styles to foster strong relationships.
• Support the delivery of campaign launches, including organising private events in collaboration with the High Value Events Manager.
• Work closely with research and prospect teams to identify and develop relationships with potential major donors, integrating insights into campaign planning.
• Facilitate board meetings, providing briefing materials and summarising progress in a clear, compelling manner.
• Manage internal documentation and reporting processes, ensuring data accuracy and timely updates on campaign and pipeline status.
• Collaborate with internal teams to develop strategic approaches to high-value engagement, supporting extensive high-net-worth individual outreach.

Person Specification

• Proven experience in project management within a high-value fundraising context.
• Strong stakeholder engagement skills, with the ability to network with high-net-worth individuals and senior professionals.
• Ability to adapt communication style to different audiences, maintaining professionalism, discretion and diplomacy at all times.
• Excellent attention to detail, with a knack for producing accurate and polished reports and presentations.
• Able to manage multiple priorities effectively in a fast-paced environment.
• Familiarity with CRM systems, particularly Blackbaud or similar platforms, and experience creating dashboards or trackers.
• A strategic thinker with a collaborative approach, capable of working cross-functionally and across teams.
• Resilient and confident in dealing with complex, high-profile relationships.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Closing Date: Wednesday 1st October
1st stage Interviews: Friday 10th October
2nd stage Interviews: Thursday 16th October

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Opportunity to join a global team fighting for a new era where people, wildlife and the planet thrive.

As the Senior Legacy Marketing Manager you will be responsible for the day to day implementation of the UK Legacy Marketing programme and also develop the UK and International Legacy Marketing strategy.

This is a Surrey based hybrid role with 2 days a week in the office.

The Charity
A passionate charity with a strategy focused on mobilising a movement and delivering key legislative reforms. The charity offer a range of benefits including flexible working, learning and development opportunities, a generous 10% pension and an employee assistance programme.

The Role
Develop and refine UK and international legacy strategies.
Lead KPI reporting and recommend investment opportunities.
Stay updated on best practices and sector trends.
Plan and execute legacy campaigns via direct mail, email, social media, events, and publications.
International Legacy Support
Create adaptable marketing assets for local teams.
Support local campaign execution and enquiry handling.
Engage external agencies where needed.

The Candidate
Proven experience in legacy marketing and strategy.
Strong understanding of direct and digital marketing.
Excellent communication, copywriting, and strategic planning skills.
Proficiency in CRM systems (ideally Salesforce) and Microsoft Office.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

About Glitch

We work to ensure that  internet technologies in the information ecosystem do not replicate or further discrimination to Black women and other marginalised people. We’re a Black-led, transnationally-focused remote charity, with the majority of our staff in the UK. 

In the past year, we have been going through a period of growth and change — we have a new Executive Director; we are formalising our Black feminist technology policy approach with a new strategy, and we have a clearer remit in our core issue areas. Our advocacy work also covers broader societal and collective harms such as tech-facilitated gender-based violence, and algorithmic injustice and discrimination, by mitigating and organising for tech governance, platform accountability and direct support for our focal population of Black women and Black gender-expansive people. If you are familiar with our work on online abuse, this is still a core issue area but no longer our sole focus. 

Our values: Accountable, Black feminist, Care-full, Radical, Thoughtful

Key Details

• Contract type: 1 year fixed-to-permanent (subject to funding)

• Hours: Full-time (32 hours per week - Monday to Thursday) 

• Benefits: 

  • Four day work week (Fridays off)

  • 5% employer pension contribution (with minimum 3% employee contribution)

  • Wellbeing budget £500 annually

  • 23 days annual leave (including bank holidays, allowance is pro-rata for four day work week)

  • Annual team retreat

  • 9 paid sick days

  • Private healthcare

  • Two-week December shutdown for the end-of-year period (not deducted from annual leave allowance) 

Role Overview

Glitch is looking for an Advocacy and Communications Manager to help support the charity's work — ensuring technology does not further or replicate discrimination towards Black women and gender-expansive people. This position offers the opportunity to lead on UK tech policy developing and promoting our Black feminist approach to key UK legislation through advocacy and communications to relevant audiences and stakeholders. 

Specifically, you will lead on our tech-facilitated gender-based violence issue area, working on the Online Safety Act and engaging with relevant government ministers and parliamentarians, as well as our online violence against women coalition partners, and the Online Safety Act Network. This role blends elements to advocacy and pub The position is remote (UK only) and is a one year, fixed-to-permanent role, extension subject to funding.

Ideal Candidate

To be successful at Glitch, the Advocacy & Communications Manager must demonstrate an understanding of and passion for Black feminist thought, and the ability to translate this critical social theory into advocacy and communications work, specifically in pushing towards systemic change with/in: tech policy, digital rights, tech-facilitated gender-based violence and algorithmic injustice. 

Our ideal candidate will have:

• Minimum three years experience working in communications, policy or research function at a UK, EU or US think tank, charity or non-profit in the area of tech law, tech or digital policy, or human rights and technology.

• A degree in a relevant field (i.e, public policy, international relations, law, computer science, digital media and society, culture, media and society, media and communications). 

• Knowledge of UK government and legislative decision-making processes.

• Experience creating and disseminating complex information to various audiences across newsletters and social media.

• Excellent written and verbal communication skills.

• A proactive, thoughtful, and collaborative working style.

• For this role, candidates must have the right to work in the UK.

At Glitch, we are committed to providing equal opportunities for employment on our team. All applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We strongly encourage Black women and gender-expansive people to apply!

Key Responsibilities

As the Advocacy and Communications Manager, you will support the team in working towards our mission in several core areas: 

Advocacy (50%)

• Support the Advocacy Director in the delivery of the Mitigation strand of advocacy work.

• Implement all policy work related to tech-facilitated gender-based violence, including but not limited to our intimate image abuse work, non-criminal redress, and automated content moderation.

• Collaborate with relevant stakeholders, including Ofcom and UK regulatory bodies, our network engagements, civil society, and others, attending meetings as determined by the Advocacy Director.

• Draft agendas for coalition meetings, taking minutes and actions, building and mobilising our partnership network around submissions, PMQs and other key parliamentary processes.

• Undertake regular policy and media monitoring and share updates and intel

• Support on the drafting of all external policy requests (briefings, statements, joint letters).

• Build relationships with external key figures in the UK including government ministers and civil servants. 

• Own the management and updating of our CRM, ensuring monthly maintenance of our records of interactions with key individuals and organisations.

Strategic Communications (50%)

• Ensure that communications outputs are of the highest standard and respond to the needs of the target audience(s) in order to inform or influence. 

• Develop communications strategies and content for all advocacy activities requiring public dissemination.

• Create compelling content for social media posts, to promote awareness of our programmes and advocacy work.

• Represent Glitch through writing blogs and commentary on issues relating to our core issues areas.

• Lead and develop the content calendar for the newsletter, LinkedIn and Instagram.

• Support with virtual or offline event promotion and meeting minutes.

Person Specification

Essential qualifications and experience

• Experience with policy, research and/or campaigning work ideally in a social justice or tech for good environment.

• Experience working in communications, particularly Instagram and LinkedIn

• Experience working with communications software or platforms (our communications stack is Mailchimp and Canva).

• Experience of writing and editing in a specific tone of voice, with a compelling style with excellent spelling, grammar and style.

• IT skills, including Google Suite and Beacon CRM, and project management tools like ClickUp and Slack. 

• Remote work experience.

Essential knowledge and capabilities

• Good knowledge and understanding of current debates in technology and human rights, tech-facilitated gender-based violences, and the experiences of Black women and other marginalised communities online.

• Understanding of working with Government, Parliament and international institutions.

• Understanding of the policymaking process in the UK and working with Government, and Parliamentarians.

• Ability to nurture strategic relationships and influence key people or organisations. 

• Excellent attention to detail, organisational and time management skills.

• Strong interpersonal skills and ability to work collaboratively in a small team.

• Commitment to our mission and values.

Desirable

• Video editing and scripting skills.

• Advanced design skills.