Customer insight officer jobs
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Thousands of people in our communities are affected by breast cancer, and many of these are compelled to help by fundraising for Breast Cancer Now. To enable us to best support our network of fundraisers, and create a leading sector programme, we've just reconfigured our relationship fundraising team.
There is now an opportunity for a community fundraising executive to join the London, South and Wales team.
In this busy and exciting supporter-facing role, you’ll provide stewardship to our brilliant fundraisers, organising events from bake sales and balls to tractor runs and sponsored walks. And, alongside the other community fundraiser executives, you’ll be the first point of contact for supporters, playing a key role in the smooth day-to-day running of the programme.
Through excellent relationship management, you’ll inspire our supporters to see through their fundraising plans, raise as much as possible and continue to support the charity in a way that’s right for them.
Reporting into an experienced community fundraiser, you’ll be nurtured and developed in your role. And have the opportunity to develop relationships with a wide variety of supporters, from individuals and volunteers to clubs, societies, groups and local companies.
About you
You’re a brilliant communicator, love working with others, thrive in a busy environment and have a ‘can do’ attitude to your work.
Having worked in a customer or supporter facing role before, you’re naturally committed to providing exceptional stewardship. Engaging with our supporters will energise you, whether that’s speaking to them over the phone, hosting a cheque presentation or attending an event.
You’re organised and can prioritise your work well. You can also quickly pick up processes and have excellent administrative skills, all experience you’ve gained in a professional working environment.
It’s great if you’ve worked in a charity before, and community fundraising experience is a bonus. But it’s your passion for fundraising and making a difference that’s important – if this sounds like you, we can’t wait to hear from you.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
Tuesday 7 October 2025 09:00 am
Interview date
Monday 20 and Tuesday 21 October 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Thank you!
Use your culture and people leadership expertise to support the dynamism and excellence of a fast-growing and highly respected youth charity.
We are seeking an exceptional culture and people leader who brings experience of supporting organisational growth and excellence.
One YMCA is now one of the largest YMCA’s in Europe and our focus is supporting vulnerable people in Hertfordshire, Bedfordshire and Buckinghamshire to develop the skills and confidence to live their life to the full.
In the last five years, we have trebled our income to £40m, and more than doubled our staff numbers to 750. This is a new role that we have created to provide leadership to a strategically critical function and to develop our staff and culture so that we maximise our social impact across our 160 sites.
You will be responsible for developing a culture and people strategy in line with our organisational plan, elevating the culture and people function to be as proactive and value adding as possible, and ensuring a thriving, inclusive, and values-driven workplace.
If you enjoy working in a dynamic organisation and are attracted to the challenge of working with highly committed staff, serving people with complex needs and in a context of organisational growth, we would love to hear from you.
For more information please see the job pack attached. Closing date 23rd October.
Registered Charity
101 - 500
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Time to care, time to lead!
At St Barnabas Hospice, we’re looking for an experienced fundraising professional to lead our Community, Challenge & Events team. You’ll shape and deliver an ambitious events programme – from flagship moments like our Torchlight Procession to grassroots community initiatives across Lincolnshire.
Why Join St Barnabas?
- Make a difference – Every pound raised helps us provide compassionate, dignified end-of-life care.
- Lead and inspire – Manage and motivate a dedicated team of fundraisers and volunteers.
- Be innovative – Develop new fundraising ideas and maximise supporter engagement.
- Hybrid working – Based at Cardinal Close with flexible hybrid working arrangements. 37.5 hours per week.
- Great benefits – £32,130 PA, NHS pension continuation or Aegon scheme, and 29 days annual leave plus bank holidays.
Who We’re Looking For:
- Proven experience in fundraising, with a strong background in community and events.
- At least 3 years’ experience planning and delivering large-scale events with excellent ROI.
- Skilled in team leadership, supporter stewardship, and income growth.
- Knowledge of the Fundraising Code of Practice and regulatory compliance.
To apply: Visit our website and complete an application.
Closing Date: 10/10/25.We may close applications early if sufficient strong applications are received.
Interview Date: Tuesday 21/10/25
At St Barnabas, we believe in dignity, respect, and equality for all. We welcome applicants from every background.
As an organisation we are happy to consider flexible working requests however there are certain core hours / service delivery elements that are required to be covered.
We may extend, withdraw, or close vacancies as needed.
If selected for an interview, please check your email (including spam/junk folders) for further details.
Please note, we only accept completed application forms – no CVs.
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The client requests no contact from agencies or media sales.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Breast Cancer Now is looking for a digital product operations manager to ensure our digital platforms remain robust, secure and high performing, enabling us to deliver excellent user experiences to everyone who needs our support.
You’ll play a pivotal role in our digital product operations, overseeing the health and performance of our main website (built on Umbraco CMS) and supporting other digital platforms where needed. Working closely with our managed service providers for hosting and infrastructure, you’ll manage updates, coordinate technical improvements and maintain compliance. Your work will be critical in building strong, reliable foundations for our digital strategy.
This is an exciting opportunity to work with a talented digital team, external agencies and internal stakeholders to keep our platforms healthy, future-ready and delivering impact for people affected by breast cancer.
About you
You’ll have proven experience managing digital platforms and working with developers, with a strong understanding of CMS platforms, hosting, APIs, security and performance optimisation. Familiarity with technical SEO, accessibility standards (WCAG), analytics tools and release management will be key.
You’ll be a clear and confident communicator who can explain technical concepts and collaborate effectively with colleagues across the organisation. Strong organisational skills, problem-solving ability and attention to detail are essential, as is a proactive approach to continuous improvement.
If you thrive on ensuring platforms run smoothly and securely - and want to use your skills to make a real difference – we’d love to hear from you.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
Thursday 9 October 2025 09:00 am
Interview date
Friday 17 October 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.