Customer Journey Manager Jobs
CAMPAIGNS AND DIGITAL MARKETING MANAGER
Full Time, 35 Hours per week
(Monday to Friday, 9am to 5pm)
Salary Range £31,500 to £33,000 per annum (Depending on Experience)
Based at The Frances Hay Centre, Banbury with the possibility of hybrid working
We are looking for a creative individual to lead our campaigns and digital marketing activity.
Role purpose
The Campaigns and Digital Marketing Manager is responsible for attracting, converting and retaining supporters through our campaigns and digital marketing activity. The role will particularly suit a creative leader with a keen interest in supporter acquisition, data insights, analysis, testing and measurement.
About us
At Dogs for Good, we believe that dogs, and the bond we share with them, can help people lead happier, healthier and more independent lives. This is an exciting time to join the organisation as we embark on a bold, new strategy to move to a more community-led model, alongside a greater emphasis on training, education and advocacy. Over the next five years, this will increase the impact in our three priority areas – improving the quality of life for people and dogs; increasing the understanding of the value of connection with a dog; and creating a more inclusive society.
Why work with us?
We know how competitive the market is for hiring fundraisers with digital skills – that is why we are looking for someone with a digital background and experience in delivering campaigns, who can use these skills and apply them to our marketing activities, including income generation. While the puppies attract a lot of attention, we’re entering a new phase in our Communications team that will put continuous improvement at the very heart of everything we do, and this means not resting on our laurels! We know there is more we can do to attract, convert and retain audiences across our fundraising products and service delivery and we are in search of a creative team-player to help us achieve our ambitious targets.
Salary – £31,500 – £33,000. In addition we offer a range of great benefits, including 25 days annual leave, plus additional time off between Christmas and New Year (and not working your birthday!); a generous contributory pension scheme; hybrid working, a great office environment (shared with our dogs), on the edge of Banbury.
To apply, please send a copy of your CV with a covering letter explaining why you are right for this role in accordance with the Selection Criteria,Please note we cannot consider your application for this vacancy without a completed Equal Opportunities Monitoring Form. If we receive your Covering Letter and CV without the Equal Opportunities Form, your application will not be considered in the short listing process.
When you send your application email, please make it clear which vacancy you are applying for.
Recruitment timeline
Closing date for applications – noon on Monday 22 April
1st interviews will take place via Microsoft TEAMS on Tuesday 30 April
2nd interviews will take place at our Centre in Banbury on Tuesday 7 May
Please note, previous applicants for the Website and Digital Marketing Manager role need not apply.
As a Projects Manager at Friends, Families and Travellers you'll be at the forefront of our mission to create a more inclusive society for Gypsies, Travellers and Roma. Your role will involve overseeing the planning, execution, and delivery of diverse projects from our Training and development arm, ensuring they align with our strategic objectives and exceed supporter and client expectations.
What makes this role special? You'll have the opportunity to unleash your problem-solving skills in a collaborative environment where your ideas are valued, and will play a critical role in the delivery of our strategic priorities. From RAID logs to idea-storming sessions to project execution, your expertise will help shape the future of our Training and Development team.
The client requests no contact from agencies or media sales.
WEBSITE AND CONTENT MANAGER
Full Time, 35 Hours per week
(Monday to Friday, 9am to 5pm)
Salary Range £31,500 to £33,000 per annum (Depending on Experience)
Based at The Frances Hay Centre, Banbury with the possibility of hybrid working
We are looking for a creative and experienced individual to lead us through a period of continuous improvement and development across our website.
Role purpose
The Website and Content Manager is responsible for attracting and converting audiences through our website (WordPress) through the day-to-day operational management of content and features, including data insight, analysis, testing and measurement. Critically and fundamentally, it is expected that the postholder will drive improvements to the accessibility and inclusivity of our website and content.
About us
At Dogs for Good, we believe that dogs, and the bond we share with them, can help people lead happier, healthier and more independent lives. This is an exciting time to join the organisation as we embark on a bold, new strategy to move to a more community-led model, alongside a greater emphasis on training, education and advocacy. Over the next five years, this will increase the impact in our three priority areas – improving the quality of life for people and dogs; increasing the understanding of the value of connection with a dog; and creating a more inclusive society.
Why work with us?
We know how competitive the market is for hiring multi-skilled digital leaders who can simultaneously spot an opportunity to improve conversions on a website, have a conversation in Plain English with a developer and influence a team to get behind them… however, how many employers can offer daily puppy content? SO MANY PUPPIES!
On a serious note, we are looking for someone to join our small but dedicated communications team at a time when we are preparing for a website refresh (Discovery is due to complete imminently followed by Build) and we want to make sure that we optimise every piece of content and every feature available in the long-term. We know that this takes dedicated resource and continuous improvement.
Salary – £31,500 – £33,000. In addition we offer a range of great benefits, including 25 days annual leave, plus additional time off between Christmas and New Year (and not working your birthday!); a generous contributory pension scheme; hybrid working, a great office environment (that’s also shared with our dogs) on the edge of Banbury.
To apply, please send a copy of your CV with a covering letter explaining why you are right for this role in accordance with the Selection Criteria, Please note we cannot consider your application for this vacancy without a completed Equal Opportunities Monitoring Form. If we receive your Covering Letter and CV without the Equal Opportunities Form, your application will not be considered in the short listing process.
When you send your application email, please make it clear which vacancy you are applying for.
Recruitment timeline
Closing date for applications – noon on Monday 22 April
1st interviews will take place via Microsoft TEAMS on Wednesday 1 May
2nd interviews will take place at our Centre in Banbury on Wednesday 8 May
Area Operations Manager
Salary: £38,091 + £5,100 Car Cash Allowance per annum
Working Hours: 37 Hours Monday - Friday, Ocassional Weekend Working.
Location: This is a working from home role, with a reporting base location of Norton, Daventry, NN6 7PE, with regular travel around the southern operational area of the East Midlands region. The area of responsibility covers south of Leicester to Cosgrove, just north of Milton Keynes. The operational area includes iconic sites such as Foxton Locks and Stoke Bruerne and several reservoirs.
About the Trust
We’re the charity who look after and bring to life 2,000 miles of canals and rivers. Our waterways contribute to the health and wellbeing of local communities and economies, creating attractive and connected places to live, work, volunteer and spend leisure time. These historic, natural and cultural assets form part of the strategic and local green-blue infrastructure network, linking urban and rural communities as well as habitats.
Our waterways are on the doorstep of 8 million people and reach some of the most deprived communities within the UK. By caring for our waterways and promoting their use we believe we can improve the wellbeing of our nation. Come and be part of it.
We are looking for an Area Operations Manager to cover the southern operational area within the East Midlands regional canal network, working from home with a reporting base of Norton, Daventry.
In this role you will lead a team of 11 colleagues (Team Leader, Volunteering Leaders, Operatives), focusing on day-to-day operational management and maintaining safety management protocols across the Grand Union Canal and Grand Union Leicester Line, including iconic locations such as Foxton Locks and Stoke Bruerne, several canal arms (Market Harborough arm, Welford arm, Northampton arm, Stratford arm), as well as a number of reservoirs.
About the Team
Having established ourselves as a major charity, we are now on a journey to deliver ambitious new plans – and central to this is the area structure that will enable us to deliver an outstanding service to all users and customers across our amazingly diverse network. Join us, as one of our new Area Operations Managers, and you’ll play a key part in making sure this happens, as you take ownership of the quality and presentation of the waterways in your area.
You’ll be the main contact for a huge variety of people – not just colleagues and volunteers but internal users, visitors, customers and community representatives as well. By engaging with them, listening to them, and understanding their needs, you’ll be able to build up a complete picture of service-related and operational issues. You will also be responsible for delivering operational activities, works and improvement programmes across your area, leading and motivating internal teams and supervising contractors to ensure a successful outcome every time.
Throughout your work, you will be addressing key customer concerns and using your local knowledge to ensure we operate a reliable waterway network. And, most important of all, you will be helping us prove that life’s better by water, by transforming our canals and rivers into spaces that bring wellbeing benefits to huge numbers of local people every day.
The client requests no contact from agencies or media sales.
Battersea is an ambitious and exciting place to work; our brand, marketing campaigns and expert care for dogs and cats in need help us to stand out in the sector.
Battersea’s Insight & Impact team proudly inspires and empowers colleagues in all teams to make confident and evidence-based decisions, that ultimately drive positive impact for dogs and cats everywhere.
As a Research & Insight Manager, you will foster this culture by developing and communicating compelling insights based on robust methodologies and creative approaches to data collection, analysis, and reporting.
About us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
The Marketing and Communications Department
Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.
What we can offer you
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion at Battersea
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments.
Closing date: 9th April 2024
Interview date(s): w/c 15th April 2024
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOB TITLE: Diversity and Inclusion in Grocery Senior Project Manager
REPORTING TO: Head of Diversity and Inclusion in Grocery
DEPARTMENT: Fundraising & Communications
The Charity
GroceryAid has been the charity for the grocery industry since 1857. It provides free and confidential welfare support to anyone working in the grocery industry, from the first day of their employment. More than 350 of the most well-known grocery retailers and Fast-Moving Consumer Goods (FMCG) brands support the charity, enabling us to help more than 44,000 people in the last twelve months alone. The charity raises funds through a highly respected yearly events calendar and the Diversity and Inclusion (D&I) in Grocery programme.
D&I in Grocery Programme
The programme is delivered and facilitated by GroceryAid, with the support of the Strategy Steering Group and three workstream steering groups, it is a programme truly created for the industry by the industry. With over 90 FMCG partners, it is the largest collaboration of FMCG brands, working towards the common goal to accelerate a truly diverse and inclusive grocery industry. In 2023 the programme provided over 12,562 learning hours across 64 D&I topics. The programme benefits its partners through:
- A 12-month cross-industry mentoring programme which provides equity and opportunity to historically underrepresented communities
- Shared learning resources within The Partner Hub including podcasts, monthly learning labs and cross industry ERG Forums
- D&I in Grocery Live! unites the industry once a year, at the largest D&I event in the grocery sector
- Tracks tangible progress annually through the new D&I in Grocery Maturity Model
- Connects partners on different topics to share and learn from each other to accelerate their journey
Main purpose of the role
As a senior member of the D&I in Grocery team, you will play an integral part in managing partners and supporting them through their D&I journey. Lead on the Mentoring workstream and manage D&I in Grocery’s first ever Maturity Model. The role suits someone with outstanding stakeholder management skills and excellent project management capabilities. The role requires the ability to manage several priorities simultaneously and be flexible in approach to changing responsibilities across workstreams due to the nature of the D&I landscape and fast spaced industry.
Main responsibilities of the role
- Ownership of partner accounts. Building top quality relationships to achieve maximum engagement and support partners with their D&I journey. Ensuring retention year on year
- Lead on the Mentoring workstream with the support of the Mentoring Steering Group
- Lead on the future development of the Maturity Model with the support of the Maturity Model Subgroup and Head of D&I
- Be an advocate of the programme, a supportive team member and champion GroceryAid values
Relationship Management
- Build relationships and manage high profile partner accounts, across three touchpoints a year to support them on their D&I journey. Discussing maturity model results, gaining insight, and ensuring partners are utilising all aspects of the programme and encouraging connections to accelerate change.
- Utilising relationships to create leads for hosting webinars, sharing content, and joining steering groups
- Support the Senior Relationship Manager to deliver three virtual Partner Session events a year
- Achieve revenue targets across retention and acquisition
Mentoring Programme
- Lead on the delivery of the Mentoring workstream and gain feedback for future improvements
- Manage the Mentoring Steering Group, working with them to deliver on the programme’s vision, deliver virtual onboarding events, in person mentee networking events and cohort graduations
- Successfully match over 220+ mentees and 220+ mentors and support candidates on their journey
- Capture the diversity of each year’s cohort and analyse the data for review and to set future key performance indicators (KPIs)
Maturity Model
- Lead on future developments of the model with the Maturity Model subgroup
- With the support of the project co-ordinator manage the model and run analytics as and when needed
- Lead on the yearly completion window cycle to ensure a high completion rate across the partnership, guidance to partners, report delivery and industry score generation
Project Management
- Responsible for end-to-end project and event delivery, on time, in scope, to budget and highlighting risks
- Ownership of project governance with steering / subgroups, through creating agendas, accurate minutes, proposals, and yearly roadmap. Succession planning for Chair and Deputy Chair rotations every two years
- Track and achieve KPI’s across the programme scorecard
- Responsible for ensuring all stakeholders internally and externally are brought on the journey
- Manage platforms and contracted suppliers to deliver to a high standard
- Drive innovation and identify new revenue streams to support the GroceryAid Welfare offer
- Work with marketing team on communication plans to build awareness and Relationship Management team to achieve KPI’s
- Update Customer Relationship Management (CRM) database with key contacts and information, providing regular reports and analysis
- Own administrative tasks
Additional duties
- Supportive team member across the programme, including support at D&I in Grocery Live! event
- When required, attending GroceryAid events, to build relationships and support the Fundraising Team
- Active member of the D&I community, gaining insight and sharing ideas to benefit the programme
Experience and skills
- Proven project management experience on varying workstreams feeding into overall strategy
- Experience of gaining trust and building strong relationships at Director level
- Ability to multi-task, solve problems and analyse data and information
- Excellent attention to detail and ability to maintain accuracy whilst working under pressure
- Proficient in using: Microsoft office 365, Zoom, and CRM platforms
- A passion/ personal interest in improving Diversity and Inclusion in the workplace and beyond
Behaviors
- Highly motivated self-starter with ambition to make things happen in a consistent and transparent way
- Proactive in approach with a curious mindset to identifying efficient ways of working
- Not afraid to challenge and be brave and bold in approach to drive positive change
- Can work autonomously, and be part of a successful dynamic team
- Additional Information:
- Location: Hybrid working currently Monday and Wednesday in the office with the option to work from home on other days. Office based in Sandhurst, Berkshire and can be used 5 days a week if you prefer.
- Salary: £45,000 depending on experience
- Contract: Permanent
- Hours: 34 per week. Core hours Monday to Friday, 10am to 3pm. Other hours for the week to be in agreement with your line manager.
- Benefits:
- Annual Leave of 25 days, plus national holidays and three days off given between Christmas to New Year
- Buying and selling of annual leave plus national holidays
- Company sick pay in addition to statutory sick pay
- Excellent pension scheme
- Life Assurance
- Option of private health and dental insurance
- Market leading Employee Assistance Programme
- Monthly Wellbeing Allowance
- Flu vaccinations paid for by GroceryAid
- Free GroceryAid office parking
GroceryAid is proud to deliver the D&I in Grocery Programme which is helping us on our own diversity and inclusion journey. We are an equal opportunity employer and welcome applicants from all walks of life.
To apply please email your CV and covering note for consideration.
Who we are
Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.
We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.
By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.
Role Summary
This role, based in Scotland (working remotely) , is crucial in driving forward support for, engagement with, and coordination of high-quality and high-impact multi-day work experiences for high-need young people across the UK. Experts in the coordination and delivery of multi-day work experiences, working closely with UK-wide employers and education establishments in Scotland.
The starting salary for this role is £30216, rising to £32706 after a suucessful year in role.
Key Duties / Responsibilities
Strategic purpose:
- Responsible for the end-to-end delivery of Experience opportunities from initial programme scoping with non-income generating employers to securing commitments, monitoring young person applications, programme design and implementation, and employer follow up.
- Nurturing relationships with existing schools and colleges in Scotland and onboarding new establishments
Employer Engagement:
- Responsible for account management of corporate partnerships as agreed by the development team
- Securing commitment from employers to deliver multi-day work experience opportunities.
- Account management for employers throughout their work experience journey.
- Supporting the account management of corporate partners by delivering on their work experience programmes as agreed by the business development team and coordinating with other programme teams to ensure committed delivery takes place.
- Training employers to use SfS products in the coordination and delivery of their placements, including but not limited to Portal and Google Classroom.
- Working closely with Delivery Partners to ensure seamless delivery of work experience opportunities.
- Leading on all employer engagement and meetings with your dedicated accounts.
- Developing and disseminating impact reports to employers at the end of their contract and in line with impact and evaluation framework.
- Working closely with Education team to ensure school engagement in areas of work experience activity and in line with charity’s target areas.
School Engagement:
- Training and supporting users to maximise the opportunity to their students accessing our programmes through our platform
- Delivering training sessions to schools and colleges on our programmes and building on engagement in Scotland.
- Building partnerships as determined by national education strategy to maximise our impact.
- Developing long-standing relationships with school and college contacts to enable engagement in and implementation of our product offer.
- Build a network of educational contacts, ensuring elevated level of customer service and reporting opportunities and feedback to National Education Manager (North)
Delivery:
- Providing best practice guidance and advice on work experience programme set up and content.
- Responsible for delivery and completion of own work experience placements and the operational and administrative activity required.
- Providing cover and support for other Work Experience Managers as required.
- Taking ownership of own capacity management using capacity management frameworks to help inform future workload planning.
- Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency.
- Retain our registered schools and colleges in our network and increase engagement levels in all programmes.
- Ensuring all data relating to school and college engagement is accurate, recorded and presented in reports when required.
- Networking to collaboratively build brand awareness of Speakers for Schools across all partners and organisations working in the Education landscape.
- Supporting the wider UK Education Strategy for Speakers for Schools
- Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development.
- Ensure safeguarding best practice is enshrined in all organisational activity.
Experience / Knowledge / Skills
Essential
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders from all levels
- Enjoys being part of a team, with a ‘can-do’ attitude and flexibility to help with any tasks the team or management requires support for
- Experience in a similar environment working with a variety of stakeholders
- Has a growth mindset, able to challenge and provide innovative solution
- Clear and concise communicator, capable of producing written content to a professional quality
- Ability to think strategically and can change operational tactics while still meeting larger objectives
- Results-orientated with a strong focus on achieving targets despite constraints and obstacles
- Comfort and experience in working with technology and data management
- Experience using Microsoft Office programmes, including Outlook
Desirable
- Previous experience working with CSR/Educational providers/Youth/Engagement teams is an advantage
- An understanding of the Scottish Education System and a familiarity with careers provision and social mobility challenges within schools and colleges
- Experience of working with educational establishments and familiarity of how schools and colleges operate
- Understanding of best practice in safeguarding and data compliance
- Previous experience of working with Local Authorities and/or DYW and/or SDS
- Knowledge of Salesforce CRM, to track relationships and ensure proper data management
Note: This job description is intended to convey information essential to understanding the scope of the role. It is not intended to be an exhaustive list of responsibilities and duties required.
Speakers for Schools Values
PASSION:
We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.
AGILITY:
We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.
INTEGRITY:
We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.
COLLABORATION:
We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.
DIVERSITY:
We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.
Diversity at our core
Speakers for schools is an equal opportunities employer. We are committed to encouraging equality and diversity among our workforce and eliminating discrimination.
Closing Date: 2nd April
Contract: This is a fixed term contract for 18 months.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Alzheimer’s Society are embarking on a major CRM migration to Dynamics 365 which as a complex project requires close attention on several technical workstreams. These include migration, integration, reporting and our marketing selections solution amongst others.
This role will provide technical leadership around integrations to help us deliver a successful CRM that will take provide our Income and Engagement activities a step change and provide us with a solid CRM foundation for the future. A firm technical understanding is a must.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
- Experiences of working on integrations with Dynamics365.
- Ability to both build integrations and help manage third parties and other teams building them.
- Be great collaborator, working with trusted experts in both technical and non-technical teams to achieve our project goals as a team.
- Ability to healthily inspect the work done by others to ensure quality and provide supportive feedback where needed.
- Able to build strong relationships with our external suppliers to keep the deliver harmonious.
Person Specification
- Excellent and professional communication skills, both verbal and written.
- Excellent IT skills and extensive experience/knowledge on using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Strong analytical and interpretation skills.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
JOB PURPOSE: As Supporter Engagement Manager, you will lead the Supporter Engagement Team developing the strategy for delivering exceptional donor journeys for our supporters. You will be responsible for leading on delivering excellent customer service, ensuring that all supporters are engaged with appropriately and receive exceptional supporter care and are encouraged to continue their support. Data capture, accurate income processing and timely thank you acknowledgements are key to this role. Managing and evaluating the trends of our supporters through this captured information to better engage people with the charity long term. You will continuously improve processes and procedures to ensure all our donors and supporters have a great experience supporting Bluebell Wood Children’s Hospice.
SALARY: BAND L £36,334
MAIN DUTIES & RESPONSIBILITIES
· Develop and implement a Supporter Experience strategy, consulting with colleagues from across the charity to set clear long-term and short-term objectives, with KPI based engagement targets.
· Monitor and review team performance against these and provide regular reports to the Income Generation and Communications Director.
· Recruit and manage your team effectively to deliver excellent supporter engagement across all channels including telephone, email, postal and social media enquiries.
· Manage and support the reception department for the Hospice, ensuring that this functionality delivers the key objectives set out by the Supporter Engagement strategy, proving excellent family and customer experience at every touch point.
· Carry out regular one to ones and appraisals and have clear objectives and meet agreed KPIs, within agreed timescales.
· Be responsible for ensuring supporters receive the highest standard of customer service and that all Bluebell Wood fundraising income is processed, thanked, and banked in a timely manner.
· Ensure all requests for materials from supporters are fulfilled in line with the specific supporter journeys and provide support and advice to our supporters with their fundraising activity.
· You will be responsible for the Supporter Engagement budget; setting, monitoring, and reporting on income and expenditure. Taking action to address overspends, manage resources, and capitalise on opportunities.
· Be an active member of the Income Generation management team, working to devise and deliver a clear supporter experience and create effective and engaging supporter journeys for all audiences.
· With your team ensure timely and compliant recording of financial and personal information.
· Lead on the monitoring, reviewing and standardisation of processes for recording, banking and acknowledgement of income, supporter contact and preferences, complaints, and enquiries.
· Ensure the Supporter Engagement Team adhere to GDPR and all other appropriate regulatory and legislative guidelines.
· Take responsibility for the recording of fundraising income onto the CRM and produce reports and analysis when required. Working closely with Finance to regularly check compliance with audit requirements and review and code all income correctly.
· When required, provide the Income Generation and Communications Director with timely information to address the resolution of all complaints received ensuring satisfactory conclusion, recorded learnings.
· Keep abreast of developments and remain up to date on changes in supporter care protocols to ensure the organisation remains at the forefront of Supporter Experience within the sector.
· Provide support to the wider fundraising team by attending events and representing Bluebell Wood at supporter events/engagements/conferences.
· The Supporter Engagement Team will act as the volunteer supervisors for the fundraising team, supporting with the administration and co-ordination.
· Attend relevant external events to represent the Supporter engagement team and support with data acquisition targets.
The client requests no contact from agencies or media sales.
We currently have an exciting opportunity for an experienced individual to join our team as a CRM Project Manager. You will join us working 35 hours per week, on a 2-year fixed term contract basis and will be based remotely. In return you will receive a salary of up to £51,301.33 per annum plus excellent benefits.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
Cats Protection is moving into an exciting stage in its digital transformation journey with the implementation of Microsoft Dynamics as its new Customer Relationship Management functionality. This role will be part of a core delivery team leading the charity through discovery and implementation of the system.
Responsibilities of our CRM Project Manager:
The CRM Project Manager will work closely with the wider CRM Project team and will be responsible for providing comprehensive project management for the delivery of a new Microsoft Dynamics CRM platform. This role will require ownership from concept through to implementation and evaluation. The role will also be responsible for managing supplier relationships, comms, reporting, budgets, and ultimately tracking the realisation of business benefits.
What we’re looking for in our CRM Project Manager:
- Previous CRM project delivery and implementation experience is essential (MS Dynamics preferred)
- Experience in CRM project planning and resourcing
- Strong understanding of CRM concepts and best practice, processes and software
- Excellent interpersonal skills with a collaborative approach to working
- An influential and persuasive communicator with the ability to communicate with people at all levels within the organisation
- Strong Microsoft Office skills
- Proven ability to work on own initiative, accurately and under pressure
- Excellent organisational, interpersonal and communication skills
What we can offer you:
- salary of up to £51,301.33 per annum plus excellent benefits
- generous annual leave entitlement
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 1st April 2024
Virtual interview date: 16th April 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job title: Membership Manager
Reports to: Senior Manager, Team and Operations
Salary: £36,000 to 40,000 depending on experience
Location: Bloomsbury, London
Term: Permanent
Hours: Full time, office based*
*RSTMH is looking to trial home working for 1 day a week
RSTMH is a charity and membership society for those working or interested in tropical medicine and global health, and currently have almost 1,800 members from more than 90 countries, with a network of more than 10,000 involved with our work in some way. We are looking for an experienced Membership Manager who will help us manage all aspects of our membership programme. This involves maintaining high levels of retention and developing and delivering new recruitment strategies for members across the world.
The role will also focus on developing membership journey programmes to ensure our members receive top quality service from the Society and that all membership processes are undertaken with efficiency, energy and effectiveness.
The Membership Manager will also play a crucial role in ensuring that we are promoting RSTMH, and its membership offer, to our members and supporters. This person would be the first point of contact for our members and so must be professional, a sound communicator and efficient.
Part of this role involves creating policies and processes to ensure members feel valued at each stage of their journey with RSTMH, developing new marketing products and materials for recruiting and retaining members where necessary.
The successful applicant will have Membership management experience within a relevant charity or learned society setting and will relish the opportunity to take on a new challenge, working on their own initiative for much of the time.
The role
- To lead on developing and implementing current strategies to increase members of RSTMH, including monitoring and evaluating performance against plans and KPIs
- To analyse, identify and develop plans to optimize member journeys
- Manage enquiries from current/prospective members in a professional, timely manner, to agreed service targets
- To cultivate strong relationships with members and understand their specific needs so that RSTMH can support them most effectively via targeted communications
- Establish and maintain systems to report and evaluate RSTMH’s membership retention and recruitment success
- Deliver reports to keep the team, CEO and Board up to date with progress on membership activities and strategy
- Support the Senior Manager with leading our CRM work, which is using Civi CRM
- Work with the team to develop activities and marketing campaigns to improve membership value and take-up
- Develop and oversee communication templates for members, and ensure these are kept up to date
- Keep up to date with best practice in membership management
- Ensure the membership pages and members Area of the website are up to date, accurate and compelling
- Ensure the RSTMH website, journals, materials and other channels have up to date membership information
- Work with a third part finance company to ensure membership subscription payments and renewals are processed efficiently and effectively, and ensure payment processes are fit for purpose
- To be a member of the International Members Committee and help utilize the group to support membership goals
- Maintaining and improve processes for members
- Establish systems that monitor updates within the membership effectively and ensure that they are communicated to the CEO and Board of Trustees regularly
- Work closely with the Communications Manager to commission and create content for the bi-weekly Members newsletter and membership recruitment campaigns
Person specification
- At least 3 years' experience of working in a membership role, with experience of recruitment and retention campaigns
- Experience of working in a learned society or membership organization
- Working in international development or global health is desirable
- Passion and commitment to the work of the Society
- Experience of developing and delivering successful membership programmes, that have increased recruitment and demonstrably reduced attrition
- Experience of account management of suppliers is desirable
- Experience of creating compelling messages to different audiences
- Highly organised, with ability to self-plan and prioritise workloads
- Ability to communicate technical details to non-technical people
- Experience of using social media in a professional capacity Knowledge of how to use and optimize a CRM system for membership retention and recruitment
- An understanding of Civi CRM is desirable
- An understanding of current and emerging membership and marketing trends
- A solid understanding of relationship building and how to create a compelling membership journey
- Excellent oral, copywriting and communication skills
- Highly developed interpersonal skills including, communication, influencing and collaboration
- Ability to understand how membership programmes works alongside digital and marketing campaigns
- Effective decision-making skills Self-starter, able to work proactively
- A strong relationship builder
- A good understanding of the analytical methods used to increase engagement from members
- Ability to think ahead - anticipate and solve problems before they arise
- High degree of integrity and professional credibility
- Good team player, with an understanding of the challenges of working in a small team
- Resilience under pressure
- Flexibility to work outside of office hours, and to travel within the UK and beyond, as required
Please submit your application form by 5pm BST 28th April 2024
We will be reviewing applications as they come in due to the urgency of this appointment, so would encourage you to apply as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
An exciting opportunity has arisen for a Retail Operations Manager to join our Retail Team. This role will require the successful candidate to be responsible for running the logistics required for a disperse network of charity shops, including the supply and distribution of stock; management of suppliers, landlords and associated stakeholders and ensuring that all compliance requirements are fulfilled.
The role will also support the delivery of the retail strategy to drive income growth and increase footfall and to support new business initiatives.
Role Requirements
Operational Management
- Manage the generation and distribution of stock, including organising the logistics for van deliveries and collections to meet both shops and customer requirements.
- Support the development and optimisation of the Redhill distribution hub.
- Manage key internal and external stakeholders including suppliers, landlords and internal support teams, ensuring that an efficient and compliant service is maintained.
- Research opportunities to reduce waste and disposal costs and introduce new/improved sources of recycling.
- Develop proposals to improve the operational management of the retail team in support of the retail strategy.
- Work with the Head of Retail and Retail Sales Manager to host Retail Sales Meetings, engaging the team with the broader aims of the charity.
Income Generation
- Manage the full gift aid claim process, working with colleagues and shops managers to optimise gift aid conversion rates.
- Manage the shops e-commerce and online operations, research and implement associated platforms.
- Support sales promotions and seasonal changes across the chain of shops.
- Support colleagues to develop opportunities for niche sales offers.
- Regularly review shops departmental sales performance to support sourcing and supply of specific stock.
- Working with fundraising colleagues to ensure that the retail supporter journey is optimised and relationships are managed holistically.
Standards and Compliance
- Manage full compliance of the Children’s Trust shops in line with all Health & Safety legislation, Fire safety, Trading Standards, Retail Gift Aid, GDPR, ThankQ CRM, Risk Assessments, Safeguarding and all other legal or statutory requirements.
- Deliver and manage internal and external audit processes working with Retail Sales Manager and Head of Retail to ensure that all audit actions and recommendations are delivered by the team.
- Adhere to the policies and procedures of The Children’s Trust.
With experience of working in a complex environment, across a large and diverse workforce, you will be exceptionally organised with a high-level of attention to detail. You will naturally possess excellent inter-personal skills, and an ability to consult and positively engage with key stakeholders across the organisation.
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
You’ll be the driving force behind psychology careers guidance, by delivering the BPS careers strategy and expanding opportunities for aspiring and qualified psychologists at every stage of their professional journey.
From undergraduate to chartered status, you'll provide them with relevant and engaging career information across diverse pathways, including research and practitioner psychology, new workforce roles supporting the NHS long-term plan, and psychology graduates working in other commercial settings.
Leading our student ambassador program, you’ll recruit and empower students to promote BPS within their universities and collaborate with the student committee to design a strategy and help them deliver their objectives.
Hosting regular career events, such as the Psychology Careers Festival, you'll leverage expertise from our membership and employer networks to provide comprehensive and engaging programs.
Your impact will extend to fostering relationships with educational institutions and employers, identifying collaboration opportunities to meet workforce demands, and working with our member networks to represent the various domains of psychology to aspiring psychologists.
You’ll have proven experience in careers advice, with strong leadership skills to build stakeholder and student relationships, and will manage a diverse portfolio of content creation and event management.
Join us in driving meaningful change within the BPS community, empowering psychologists to make informed career choices.
We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile & flexible working
- Generous leave entitlement
- Occupational pension scheme
- Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
- Tailored learning & development
- Employee Assistance Programme counselling
- Life Assurance Scheme
- Discounts scheme with local and national organisations
How to apply.
To apply, please send your CV and a covering letter detailing how you meet the criteria in the job description.
The closing date for applications is 11.59pm on Sunday 07 April 2024
The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances.
We are only able to accept applications that can demonstrate a right to work in the UK; we are unable to sponsor people requiring a work visa.
We reserve the right to close this vacancy early if a sufficient number of suitable applications for the role are received. Therefore, if you are interested, please submit your application as early as possible.
Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date. If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a new Individual Giving Manager to join our team.
We are seeking an experienced insightful and dynamic Individual Giving Manager to help Nottingham Hospitals Charity take its individual giving income to the next level. As one of our most important income streams, we are looking for someone with a strategic and analytical mind to help guide and inform our next steps.
You will have a keen understanding of the importance of donor acquisition and retention, recognise the importance of working collaboratively with other income streams and be able to work closely with our marketing team. You will be well versed with Raiser’s Edge Database and understand the importance of GDPR in your everyday work.
As an equal opportunities employer, Nottingham Hospitals Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Nottingham Hospitals Charity offers a flexible working policy.
If you are looking to join one of the best performing NHS charities in the UK with a friendly and innovative team then we would like to hear from you.
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About Nottingham Hospitals Charity
Nottingham Hospitals Charity exists to support patients, families and staff at Nottingham University Hospitals NHS Trust, which includes the City Hospital, Queen’s Medical Centre, Nottingham Children’s Hospital, Hayward House palliative care centre and Ropewalk House hearing centre.
As one of the biggest NHS charities in the UK, Nottingham Hospitals Charity has raised over £60million in 17 years, to fund state-of-the-art specialist equipment, medical research projects, enhancements to the hospital environment, and staff support programmes.
This has recently included a £2.9million intra-operative MRI scanner, which has transformed the care of children with brain tumours, and a £300,000 appeal to support the wellbeing of NHS staff during the Covid-19 pandemic.
The client requests no contact from agencies or media sales.
TLG’s National Development Department is passionate about growing the UK-wide reach and impact of TLG, engaging supporters and churches prayerfully, practically and financially. Our Church Partnership Team is passionate about generating new Church Partnerships for our Early Intervention and Make Lunch programmes in order to see the lives of struggling children transformed through churches around the UK! Our vision is to partner with churches and church networks that represents as fully as we can the UK church in all its diversity and brilliance. We want Christians from every background to be involved in bringing a hope and a future to struggling children in every context they find themselves.
We are seeking someone who loves the local church, can inspire vision and is incredibly passionate about giving hope and a future to struggling children and their families. The Church Relationship Manager will lead growth in TLG church partnerships in a focussed geographical area and also hold responsibility for at least one denominational connection. We’re looking for a strategic and pioneering leader who is a fantastic networker and has the capacity to work well independently connecting and influencing churches and networks through relationship building, events and meetings.
We are looking for individuals who have a strong and vibrant Christian faith. As part of our commitment to safeguarding, the successful applicant will be required to undertake an enhanced disclosure via the DBS.
We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
This role can be Hybrid or Remote
The client requests no contact from agencies or media sales.