Operations Administrator

At Young Lives vs Cancer, we are One Team with One Target. It is our mission to ensure that everyone under 25 with cancer, and their families, get the support they need to thrive, not just survive. As a member of the Finance team, you have a fundamental role in helping us to deliver on our promise to support young people and their families to deal with the effects of cancer, both during and beyond treatment.

Operations Administrator Responsibilities:

All Operations Administrators will hold general responsibilities but may specialise in certain areas based on resource and business requirements.

Responsibilities will include a balance of the following:

• Responsible for the effective day-to-day processing of all supporter-related post
• Cash handling
• Income coding, recording and receipting
• Processing Gift Aid claims
• Scanning and recording of gift aid declarations and to ensure compliance to HMRC and any other
statutory regulations
• Data cleaning, updating and recording
• Handling online giving, card payments and events payments
• Storage and document handling
• Undertake routines to include data preparation, imports, batch processing, financial adjustments, and
reconciliations when required.
• Effective day to day processing of fulfilment requests and stock control
• Administration, processing and investigation of supporter complaints
• Participation in quality control activities e.g. mystery shopping
• Ensure supporters are contacted and queries addressed in accordance with agreed processes and to
agreed service standards for the team.
• Actively provide a high standard of customer service to all internal and external customers.
• Communicate any critical issues facing the team to team leader in a timely manner.
• Provide support to colleagues in team and back-fill their duties when necessary

Operations Administrator Requirements:

We are looking for an Administrator to join the Operations team. Working across a breadth of key functions, from income and data processing to fulfilment to compliance, this is a great opportunity to develop your operational career in the not-for-profit sector.

The ideal candidate will be comfortable working with data and numbers balanced with a commitment to providing great customer service and working in partnership with colleagues. They will be able to prioritise a busy workload effectively: being a proactive, solutions focused problem solver, and be committed to adding value.

About Young Lives vs Cancer:

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.

At Young Lives vs Cancer, we help families find the strength to face whatever cancer throws at them. And you could be a part of the team making it happen.

Location: Bristol - Office
Contract Type: Temporary
Hours: 35 hours per week
Salary: £18,914

Closing Date: 7 February 2022

You may have experience of the following: Operations Administrator, Operations Support Administrator, Operations Support, Administrator, Operations Assistant, Support Administrator, Admin Assistant, Administrative Assistant, Office Assistant, Office Administrator etc.

Ref: 106 264

This is an exciting opportunity to join our Volunteering team, supporting the FareShare Greater Manchester and Touch Wood operations.    It's a busy and varied role, but primarily focuses on recruiting, engaging and retaining volunteers to support the important work we do. 

The role requires someone with ideas and a good knowledge of the voluntary sector to recruit, train, and develop volunteers across our service.  The Volunteer Coordinator will work closely with the Volunteering and Employability Programmes Manager to identify ongoing volunteering needs for the organisation.

You'll be organised and highly proficient in all administrative duties.  You'll also help to manage and deliver our employability programme supporting administration of short courses.  You must be able to provide monitoring data to be used in compiling monthly reports for Board meetings, funding reports and audit purposes.  You'll have strong communication skills including a good telephone manner and be confident in dealing with enquiries at all levels.  We reach a wide variety of people from different backgrounds, abilities and communities. 

We aim to encourage a culture where people can be themselves and be valued for their strengths.  We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

The closing date for completed applications is noon on Friday 28th January 2022.  Interviews are expected to take place the following week.

My client is a wonderful not for profit organisation, a household name looking for the support of an Operations Administrator. An opportunity to gain public sector experience, my client is looking for someone who is driven, a quick learner and determined. This position offers flexiblity as well as an opportunity to get involved with a terrific organisation.

Key Responsibilities:

• Processing gift aid donations to ensure they comply with HMRC compliance
• Data cleaning, updating and reporting
• Day to day management of supporter queries
• Take charge of critical issues and relay to team leader
• Managing stock, post and cash

The successful candidate will be able to demonstrate brilliant customer service skills on their CV. This role requires execellent interpersonal skills, viewed as a pivotal position within the organisation. Additionally, the successful candidate will be proficient in using Excel.

As Secretary to the Diocesan Advisory Committee you will have a knowledge of mission, worship and church architecture;  with an appreciation of ancient buildings but also the openness to their development for missional purposes. You will enable the Committee in the area of Faculties and Care of Churches to fulfil their statutory functions efficiently and constructively encouraging a positive attitude to the operation of the Faculty system among parishes and clergy in the Diocese.

The successful applicant will be professional, friendly and approachable, with a willingness to engage with the wider community collaboratively.  You will be a point of reference for parishes and will be committed to providing excellent customer service to churchwardens and clergy on matters relating to the operation of the Faculty system and encourage early dialogue between the parishes and DAC on all church building maintenance and improvement schemes.

As Operations Team Supervisor you will support the Director of Operations with Operational Administration ensuring care and maintenance of the Diocesan Office and administration support is effectively provided for all DBF Departments.

The Diocese of Coventry is committed to creating and sustaining a diverse and inclusive workforce which represents all aspects of the communities we are part of and welcomes all applications. As an equal opportunities employer, we particularly welcome applications from United Kingdom Minority Ethnic / Global Majority Heritage (UKME/GMH) candidates who are currently underrepresented in our organisation. All appointments will be made on merit of skill and experience relative to the role.

If you have a disability or long-term illness that otherwise prevents you from meeting any of the essential criteria, please contact us to discuss whether reasonable adjustments can be made.

Closing date for applications: Friday 4th February 2022 at 12 noon.

Interviews will take place at the Diocesan office: Thursday 24th February 2022.

To view the Job Description and Person Specification, and apply for this role, please click the "apply" button and it will take you to the Diocesan Vacancies website.

Housekeeper/ Facilities Coordinator

This role supports our best-in-class outdoor learning provision by:

• Delivering high-quality hygiene and cleanliness across all facilities within the centre, assuring a positive experience to our stakeholders.
• Maintaining site facilities and supporting accommodation changeovers to meet our operational requirements and create a positive comfortable outdoor learning environment  
• Delivering high levels of customer care by interacting politely and professionally with all customers.

Previous housekeeping experience is preferred but not essential for candidates willing to learn. 

Candidates should enjoy working in a young person-centred setting and be able to demonstrate the following personal qualities:

• Friendly approachable person with good organisational skills, enthusiasm, and energy, willing to undertake any task required of them.
• Self-motivated and capable of working on own and working with others when required.
• Flexible approach to work and be hands on to get the task done.

Please note: We operate 7 days a week and have various shifts available - you will be able to state your flexibility as part of the application process.

What we can offer you

We offer a competitive range of benefits including:

• 27 days annual leave plus bank holidays
• Pension scheme (currently UK Youth match employee contributions up to 5%)
• Membership of our life insurance scheme which would pay-out up to 4 times your salary
• Employee Assistance Programme to support employees both professionally and personally
• 20% discount off bookings at Avon Tyrrell
• Cycle scheme and Techscheme

How to Apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system (provided by Applied)

• Closing date for applications will be Midday Monday 31st January 2022

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks which include criminal record check and employment reference.

Who we are?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and

empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010, which include race, age, disability, gender, religion or belief, and sexual orientation.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.  

As part of the recruitment process UK Youth will be gathering and uses certain information about you. For further information regarding this please review our Data Protection Privacy Notice which explains what data of yours we process and how we use it.

We’re pleased to be working with a fantastic education charity who are looking for a Business Development Coordinator to join their team. You’ll support the organisation’s growth by supporting the coordination of successful applications and bids from a range of grants and contracts. You’ll identify opportunities, provide ongoing support for the development of applications and bids from conception to submission, working with key internal stakeholders and external partners.

You’ll support the business development process by developing innovative solutions to drive change and harness the expertise of the charity’s internal experts to provide an excellent service so that their customer’s are supported effectively. You’ll support before, during and after bids, ensuring that you can coordinate bidding activity and project planning, as well as communicate effectively with funders through a range of channels.

You will need:

• A strong understanding of business principles
• Extensive project coordination experience in an office environment
• Ability to engage with and influence stakeholders and partners
• Outstanding communication, both written and verbally

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Job title: Learning and Development Coordinator

Region: London

Directorate: Human Resources

Contract: Permanent, Full Time, 35 hours per week

Salary: £20,700 - £23,000 per annum plus £4,452 London Weighting

About The Royal British Legion

Careers in People and Legal

Across the country, in every city and on every street, RBL is there to support our Armed Forces community. As the largest charity of our kind, we have 235,000 members supported by our Membership team, 60,000 volunteers supported by our Volunteering team, and a network of partners all helping us give support wherever and whenever it's needed.

At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.

It's this mission, this scale, this opportunity and the values we all live by, that makes the Legion such a fulfilling place to thrive.

Within our People and Legal directorates, you’ll find teams such as Human Resources, Learning and Organisational Development, Legal, Governance, Public Affairs and Public Policy, and Health and Safety. If you were to join any of them, you’d be central to ensuring this vision comes to life, and that our people operations run efficiently both internally and externally.

So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In a team that faces every challenge together. Whatever your interests and ambitions, we think you’ll find a role here that works for you, with career opportunities right across the UK.

The Role

Reporting to the Learning and Development Manager, and working alongside another Coordinator, the Learning and Development Coordinator schedules, administers and supports the wide range of learning events and activities offered across RBL.

They assist with the operation and development of our e-learning platform and our digital offers, contributing especially to their design and format, and collaborating with a wide range of internal and external contacts in the development of engaging resources. Monitoring and updating our management information, they ensure L&D data supplied to the whole of RBL is up to date and accurate. They take a creative role in advising on the look and feel of resources, and create videos using our Camtasia software package. They maintain and develop our L&D and associated intranet pages, and take a lead role in the development and management of the advertising and marketing of L&D activities across RBL, including through Yammer. They advise the L&D manager on opportunities to ensure and enhance the effectiveness of our service offering.

This role will involve hybrid working, travelling on some days each week to our Head Office in Borough, London SE1 1AA, and working from home on other days.

As an inclusive employer, we welcome conversations on flexible working and any reasonable adjustments that may be required.

Diversity Statement

We believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.

It’s because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. It’s why we make sure that you have the opportunities you need to learn and develop. It’s why we’re invested in making RBL a truly inclusive place to work, where everyone can be themselves. It’s why you’re welcome, whoever you might be.

It’s why we welcome applications from people with diverse backgrounds and experiences.

How to Apply

Please click ‘Apply Online’.

Closing date for this role is: Tuesday 8th February 2022

Head of Human Resources & Operations

Location: London- Hybrid

Permanent, Full time: 28- 35 hours per week (negotiable)

Salary: Up to £55,000 plus excellent benefits

Benefits: 35 days holiday (pro rata), 11% employer pension contribution, hybrid working and employee assistance scheme.

We have an exciting opportunity to join the Senior Management Team (SMT) of a dynamic and growing children's charity as Head of Human Resources & Operations.

The Catholic Children's Society (CCS) is a leading provider of mental health services for schools across London and the Southeast. CCS also provides family support and early years education. Their mission is to help those in need overcome the challenges they face, achieve their potential and have better chances in life. This rewarding role will support the next phase of their development which requires someone with a strong background in HR, reporting to the CEO. CCS is an inclusive employer and there is no requirement for the postholder to be Catholic.

About the role:

As Head of Human Resources & Operations, you will work closely with the SMT as the most senior HR professional, providing strategic and operational advice and support to the organisation on all people related practices. You will be motivated by the mission of CCS and manage all health and safety matters, as well as lead the ongoing digital development of the organisation.

Main duties

• Manage and review all HR policies and provide leadership towards change. Develop relevant structures and processes to maximise organisational effectiveness.
• Work with the charity's School Counselling Admin & HR Coordinator, as well as Service Managers, to recruit counsellors and therapists to work in schools. Manage recruitment needs across the organisation and champion the profile of CCS amongst multiple stakeholders.
• Collaborate with the Remuneration Committee and SMT to create processes for pay reviews and staff remuneration, as well as performance management systems to address any issues or concerns.
• You will receive training to ensure all CCS office space, centres and sites comply with statutory regulations relating to health and safety. You will motivate all staff leads to encourage their teams to adhere to the company standard.
• Manage IT and digital developments across the organisation (including Sage HR, Salesforce CRM and Office 365).

We are looking for someone with a passion for making a difference to support the charity organisational goals and business needs. You will be a strategic, people and operations individual with a strong skill set to support the charities ongoing growth.

How to apply:

We are looking for someone to start in March 2022. Please send through your CV on time to avoid disappointment to Kate Headford.

Closing Date: Friday 4th February at 12noon

First stage Interviews: Friday 11th February

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Delivery Coordinator

(England South West)

£27,804 per annum (pro rata for part time hours)

 (Ref: SUS3469)

Part time, 30 hours per week– happy to talk flexible working

 Home based with occasional travel to the Reading & Bristol Offices

Enhanced DBS Required

About the role

As a Delivery Coordinator for England South, you will be responsible for project management of active travel behaviour change projects in multiple locations in the South West of England, currently including Cornwall and Plymouth. You will also have line management responsibility for a small group of delivery officers working on these projects.

You will ensure projects maximise the potential benefits from integrating behaviour change interventions, community-led urban design and the improvement of cycling and walking infrastructure.

You’ll support the England South Delivery Manager, Head of Delivery and Director to develop relationships, including commissioning relationships with local authorities, public health and the business sector, through involvement in key local networks.

This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans. You should be based within the South West geographical area with occasional travel expected to a nominated hub/office base in Bristol.

About you

You should have experience of leading, motivating and managing a team. You will build relationships easily and be able to communicate effectively with a diverse range of people, across a range of organisations.

You will have extensive project management experience and be able to evidence your understanding of the methodology used; along with experience of producing reports and monitoring project delivery.

You will be experienced in bid writing for projects and will do so at the direction of the Head of Delivery and Delivery Manager for England South.

We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

What we offer

In return we can offer ongoing working from home (or a nearby Sustrans office when it’s safe to do so) and a truly flexible, supportive and rewarding working environment.

Wellbeing

• 26 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 4% or 5% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

About Sustrans

Our vision and mission have never been more relevant. 

Across the UK, governments are pledging investment and action on walking and cycling.

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

We are proud of our employee net promoter score, being in the top 20% of all employers across all sectors in the UK, due to our energised, friendly and motivated workforce.

Join Sustrans today and help us get things done, together!

Additional information

• Closing date for the receipt of completed applications is 23:59, Monday 31st January 2022. 
• Interviews will take place via MS Teams on the 11th and 14th of February

To apply, please complete our online application form. 

Title: Senior Hub Coordinator
Salary: £17,669 - £19,632 per annum plus enhancements
Hours/Contract: 35 hours per week
Contract Type: Permanent
Based: Home / Bradford Hospice
Closing date: 6th February 2022
Interview date: TBC

If you want to work for a national charity that really makes a difference every day, we want to hear from you.

The Central Co-Ordination Call Centre Hub supports Marie Curie nurses and healthcare assistants to deliver services of night visits in people's homes across the UK, providing hands-on care and vital emotional support.

Based at our Hospice in Bradford, you will part of an energetic, innovative, compassionate and friendly team. As this role would develop over time, this is an opportunity for a dedicated applicant to grow in a professional environment and establish a career pathway within a national charity.

You will be responsible for leading the co-ordination and booking of the care for Marie Curie Services as required, ensuring that timescales are met. You will work with Clinical Nurse Managers in the delivery of a variety of duties including the review, documentation and maintenance of processes and procedures and the production of key operational reports.

This requires a high level of diplomacy and communication skills and the ability to work accurately and under pressure. You will directly support the Office Supervisor, Senior Nurse and Registered Nurses in their daily activities liaising with Marie Curie Nurses, District Nurses and their Managers, the local community teams and patients' families and carers.

IT literacy, proven administrative experience and a professional and sensitive telephone manner will be really important, experience of working in a customer service environment would be beneficial too. Your ability to prioritise your work, juggling a variety of changing demands, will be key.

Marie Curie delivers nursing services 365 days each year and the Local Coordination Team work together on a rota basis 7 days a week.

What we are looking for:

• Excellent Telephony and customer service skills
• The ability to prioritise your own workload
• Strong IT and communication skills
• A motivated, flexible and reliable individual, with a positive and professional attitude

What's in it for you:

• Continued access to NHS Pension Scheme (subject to eligibility)
• Marie Curie Group Personal Pension Scheme
• Season ticket loan
• Loan schemes for bikes; computers and satellite navigation systems
• Continuous development
• Industry leading training programmes
• Employee Assistance Programme
• Flexible Working
• Generous enhancements:-20% uplift Weekday nights, 30% uplift for Saturdays, 45% uplift for Sundays' & Bank Holidays

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This role will be subject to receiving a satisfactory standard criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

We’re delighted to be working with a wonderful children’s charity who are looking for Senior Supporter Care Coordinator to join their team. You’ll deliver an outstanding supporter experience to increase lifetime value, across a range of channels. You’ll engage with supporters to develop their knowledge and loyalty towards the charity, whilst making sure they are thanked for their support in a timely manner.

You’ll be responsible for line managing up to two members of staff, leading and inspiring a small team to meet the day-to-day objectives. You’ll also ensure donations are processed accurately and that all data stored is compliant with GDPR and Data Protection laws. This is a great opportunity for someone looking to take their first step into management.

You will have:

• Excellent customer care skills
• Knowledge of CRM systems
• Prioritization and good time management skills
• Ability to inspire others

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner

The RCR is a great place to work, with an ambitious agenda. At the forefront of the health agenda, our members diagnose and treat cancer, heart disease, stroke and more, while leading on innovations including AI, skills mix and community diagnostic hubs. As COVID-19 recedes and the cancer backlog rises up the agenda, our members’ work and views have never been more important.

This is an exciting part-time (5 half days Monday -Friday) opportunity for an assistant to contribute to a medical charity focussing on supporting doctors to deliver medical imaging and cancer services!

We are looking to recruit a Membership Operations Assistant to support the Membership teams work across the RCR. The successful applicant will support the day-to-day delivery of core membership functions. They will provide excellent administrative support through being the first point of contact for members and potential members through multiple communication channels. Working collaboratively with the Membership Operations Administrator to complete membership administration activities and respond to queries through the membership lifecycle.

This role will suit an organised individual who is a skilled multitasker who is able to deliver exceptional customer service ensuring that members are consistently receiving a memorable service. Furthermore, they will be responsible for ensuring the membership data integrity by completing data quality checks to deliver reliable and current data on our members as well as maintain and manager records in accordance with the RCR’s data protection policy and guidance.

You’ll be an enthusiastic team player, who understands the role of The College and the importance of the support you will provide, consistently delivering a brilliant service. Excellent interpersonal skills are necessary in the developing and building of effective working relationships with teams across The College.

We are looking for someone who is problem solving and solution focused to come and join us in the Membership Operations Assistant role. To be successful you will have a good understanding of the administrative process, systems, and procedures. You will be a clear and analytical thinking who maintains a high level of accuracy, with excellent writing and presentation skills.

We are looking for a Rehoming & Welfare Co-ordinator to lead a care group within the dog rehoming team, ensuring the best possible outcomes for dogs in Battersea’s care whilst providing the highest standard of husbandry and hygiene. Both full-time and part-time working hours will be considered.

About us

Battersea is here for every dog and cat and has been since 1860. We are a leading animal welfare charity and over the last 160 years we’ve grown from one home in London to three rescuing and rehoming centres across the South East. With c500 staff and 1000 volunteers, we have cared for over three million vulnerable animals We also campaign tirelessly to make things better for dogs and cats; sharing our expertise and educating the public and policymakers about responsible pet ownership. Join us and make a difference for every dog and cat.

Our Operations Team

This role sits within the Operations Directorate, which is responsible for delivering the highest standards of animal welfare and care for every dog and cat in their journey through Battersea, from reception, to intake, to assessment and then to rehoming.

What we can offer you

Our dedicated people mean that we can be here for every dog and cat. Whether you are sharing an office with our dogs or directly caring for our cats, our animals show their appreciation every day. There is no better reward than seeing the difference you make to the lives of our dogs and cats first-hand; although we also provide a wide range of employee benefits, including:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Generous pension contributions – up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year
• Annual interest-free season ticket loans
• Discounted gym memberships and cycle to work schemes
• Life insurance

During the recent Coronavirus restrictions, our animal-facing staff have continued to work on site and our office based staff have been working from home. We are currently piloting a hybrid working model for our office-based staff to split their time between site based and home working. We believe this will support office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause.

As this role works directly with our animals on site, you’ll need to spend the whole of your working time on site with occasional opportunities for home working.

So, if you are passionate about dogs, cats and about our work, then we’d like to hear from you.

We are committed to providing equality of opportunity and valuing diversity for all current and prospective staff, volunteers and Trustees. We aim to ensure that this commitment, reinforced by our values, is embedded in our day-to-day working practices and our work together. We would particularly welcome applications from black and minority ethnic and disabled candidates, who are currently under-represented at Battersea.

Closing date: Sunday 06 February 2022

Interview date:  Tuesday 15 February 2022

Practical assessment date: Tuesday 22 February 2022

For full details, please download our recruitment pack. To apply, click the button below.  All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.

About the role

As a member of the Executive Leadership Team, the Training and Operations Director will provide leadership and strategic direction from the Workplace Training Directorate at St John Ambulance

This will include all operational activities of the Workplace Training Team to ensure that business objectives are met efficiently in line with the strategic goals and ambitions set

You will be responsible for the national training delivery team, consisting of circa 400 headcount, and  responsible for a budget of circa £50m income. You will control operational budgets to ensure workplace training has the resources required to meet objectives within agreed financial parameters

You will lead on the Workplace training strategy into 2026 and beyond, working alongside the wider SJA mission and vision to ensure that the directorate achieves its overall short and long-term objectives

About you

The successful applicant will have experience of working within a complex organisation with a large geographical responsibility, along with demonstrable experience of leading large teams through change, while achieving annual budget targets,

You will have excellent interpersonal, conflict resolution and negotiation skills with stakeholders and customers

You will also need to be both strategic in delivery in existing and new markets whilst being commercially astute and detail focussed

This role requires someone who can see new opportunities, build out the business cases and deliver them with their team

Given the size of the directorate, the role requires a dynamic energetic and motivational and inspirational leader

Key to the future, this role will be instrumental in ensuring diversity and inclusion is met a key people development objective too.

About us

St John Ambulance responds to health emergencies, supports communities, and saves lives, relying on the public’s generosity to do so. Compassionate care isn’t just part of our heritage, it’s in our hearts. With our clinical expertise and nationwide presence, our volunteer-led health and first aid charity is uniquely placed to serve the country. 

From our vibrant youth programmes to our world-class training, we empower people of all ages with lifesaving skills and the confidence to use them, every day. St John volunteers treat and transport thousands of patients each year, and in times of crisis we are England’s national health reserve. St John people have given more than a million hours of their time during the COVID-19 pandemic, including 800,000+ hours of vaccinations.

As a charity with a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance has relieved people from illness, injury, distress and suffering for over 140 years and, with the public’s support, will do so for decades to come.

You will receive:

• Competitive salary and pension scheme
• Cycle to work scheme
• Health and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays, and shopping.

Application review date: 15th January 2022 – Internal Applications

Application review date: 30th January 2022 – External Applications

Longlist review date: 4th February 2022 – All applications

Shortlist interview panel commences: 11th February 2022

Included in the shortlist process will be a business case evaluation and presentation to a panel of interviewees

Appointment of Director of Training and Operations 21st February 2022

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role.

We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds, and those with different accessibility needs.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered