Customer operations coordinator jobs

Global Programs Events and Project Coordinator

Job Overall goal: Support the delivery of global events and the creation of a range of content, ensuring both align with the charity’s objectives, including activities designed for a global audience.

Job Location: Remote working, with the ability to attend on-site meetings in Milton Keynes (MK19) ideally once a month.

Hours: This is a full-time position (37.5 hours per week, Monday to Friday) offered on a 12-month fixed-term contract.

Overview
The Maclellan Giving Together Foundation (MGTF) is a UK Christian charity connected to the longstanding international Maclellan Foundation, who describe their focus as: “establishing and strengthening the local church, promoting discipleship and leadership development, sparking community transformation, promoting the power of prayer, advocating for generosity, and increasing access to Scripture”. Based in the UK, MGTF rolls out key global initiatives that focus on equipping local Christian ministries and releasing local resources to foster sustainable Kingdom growth. These include Learning Communities, retreats, collaborative giving evenings and other resources.
This is an exciting opportunity for someone highly organised, eager to learn event production management, with a specialist interest in content creation for web, print, design, or moving image. They should be detail-oriented, quality-focused, and passionate about seeing the Kingdom flourish globally.

Job summary
We are seeking a highly organised and proactive individual to join our team. This role focuses on supporting the administration and delivery of events, ensuring smooth coordination, logistics, and a high-quality participant experience. It also includes stakeholder management, maintaining clear communication and strong relationships with attendees, partners, and internal teams. In addition, the role contributes to content development (both print and digital), and supports the contextualisation and translation of resources for global audiences.

Key Responsibilities:
Event Planning and Support

• Assist in the planning, coordination, and delivery of event logistics.
• Liaise with stakeholders, including vendors, venues, and service providers, to ensure high-quality event delivery.
• Manage delegate booking systems, taking ownership for providing prompt and professional support to attendees and stakeholders via phone, messaging and email, and delivering excellent delegate care throughout events.
• Maintain and regularly update registration systems and databases, ensuring high levels of accuracy and data integrity.
• Provide on-site event support, including set-up and liaising with AV and logistics teams to ensure smooth execution.
• Support campaign and project planning, including tracking content-related budgets for approval.
• Maintain and update event timelines and the global content calendar, ensuring progress is accurately reflected.
• Assist in the planning and delivery of special event elements (e.g. consultancy clinics).
• Monitor and track project costs, ensuring value for money.
• Process and input event-related receipts and expenses, supporting accurate and timely monthly accounting.
• Use initiative to flag any risks to project delivery, supporting timely resolution.
• Support wider projects across programmes and charity operations as required.

Communication & Content Delivery

• Assist in the creation of event materials, including digital resources, workbooks, email campaigns, websites, and related content.
• Provide administrative and practical support to event personnel in global locations as they deliver our programs.
• Assist in repurposing content into multiple formats to support wider reach and usability.
• Support the preparation and distribution of monthly comms emails.
• Assist with proofreading and formatting event content.
• Support the development and maintenance of an online training portal for specific programs.
• Follow established brand guidelines to maintain consistency in tone, messaging, and visual identity across all content.

Cultural Adaptation & Coordination

• Assist with the localisation of content to ensure materials are culturally appropriate, assisting communication with translators and stakeholders to help adapt resources for different cultural contexts.

Evaluation & Reporting

• Assist in tracking the performance of content and programs through data collection, feedback, and engagement analytics to support evaluation of effectiveness.
• Support the preparation of content and project reports, including metrics and evidence required for various audiences.
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General & Organisational

• Actively contribute to team meetings, planning sessions, and creative brainstorming.
• Occasional evening and weekend work and travel may be required for event support.
• Any other duties as required.

Occupational Requirement
The candidate must have an active Christian faith. By virtue of the job’s involvement in faith-sensitive work under Schedule 9 of the Equality Act 2010, the post-holder must be an active Christian with a genuine personal faith in Jesus, grounded in Scripture and reflected in their everyday life.

Experience (Essential):

• Have experience in a church/charity or professional environment.
• Strong understanding of and commitment to the Foundation’s mission, with an understanding of the Church scene.
• A genuine passion for advancing the gospel through the global Church, with a commitment to supporting both Christian givers and churches and charities.
• The ability to manage multiple tasks and deadlines simultaneously.
• High attention to detail and accurate.
• Highly administrative and customer service focused.
• Demonstrated creativity and the ability to translate ideas visually, demonstrated via portfolios, academic work, or volunteer projects.
• Ability to work collaboratively in a team environment, with strong interpersonal skills.
• Professional in appearance and a desire to constantly improve and grow.
• Willingness to be flexible in working hours with occasional travel and overnight stays.

Experience (Desirable but not required):

• Some experience supporting events.
• Administrative and customer service experience.
• Some experience producing content creation across print and digital formats.
• Additional language.
• Experience using design software e.g. Adobe and Canva.

Qualifications:

• Education: Bachelor's degree preferred or equivalent experience (Essential). We welcome applications from graduates who are eager to learn and develop in the role.
• Technical Skills: Familiarity with content creation software, CRM systems, and email marketing software (Desirable).

Benefits

• This is a full-time position (Monday-Friday)
• Start as soon as possible.
• This role is offered on a 12-month fixed-term contract, with the potential to become permanent subject to performance and business needs.
• Salary £27K-£30k depending on previous experience.
• Holiday entitlement is 20 days pro rata, per annum (plus bank and statutory holidays and 3 days Christmas closing).
• Pension contributions via auto-enrolment to NEST.
• Faith-based culture: Supportive Christian workplace with prayer, devotions, and spiritual development.

Schools North East is approaching its 20th year as the region’s dedicated, independent voice for schools. Over that time, we have grown into a highly successful, dynamic and influential charity, representing over 1,150 schools in the North East and 400 specialist schools nationally.

Our reputation as the Voice of North East Schools is firmly established, trusted by our members, respected by policymakers, and recognised nationally. We are now recruiting a highly motivated Deputy Events Manager to join our small but very successful team to provide maternity cover on a fixed-term basis for up to 12 months. This is an important delivery role within Schools North East, supporting the Events Manager to plan and deliver a high-quality events programme that provides practical support, insight and connection for schools across the North East and beyond.

The role requires someone with strong organisational skills, excellent attention to detail and the confidence to take ownership of allocated events from planning through to evaluation. You will support the delivery of a diverse programme of conferences, webinars, roundtables, training sessions and stakeholder events, helping to ensure that every event is well-run, financially sound, professionally delivered and valued by delegates, speakers, sponsors and partners.

This is a hands-on role in a busy team. You will need to work at pace, manage multiple deadlines, solve problems calmly and build strong working relationships with colleagues, suppliers, venues, speakers, sponsors and school leaders. You will also contribute ideas to improve the events programme, support income generation through delegate engagement, sponsorship and exhibitor activity, and help maintain the high standards associated with Schools North East events.

You will be joining a small, committed and high-performing team, where people take ownership, work flexibly and care deeply about the difference we make. If you combine strong delivery with initiative, creativity and a genuine commitment to supporting education in the region, we would be delighted to hear from you.

The Role

The Deputy Events Manager will support the Events Manager in the planning, coordination, delivery and evaluation of Schools North East’s annual events programme. The role will take responsibility for allocated events and projects, ensuring that each one is delivered to a high standard, on time, within agreed budgets and in line with the charity’s strategic priorities.

This is a key operational role within the Events team. You will work across conferences, online events, webinars, roundtables, training sessions, stakeholder events and other activities that bring together school leaders, business professionals, policymakers, commercial partners and wider education stakeholders. You will help ensure that delegates, speakers, sponsors and exhibitors experience Schools North East events as professional, purposeful and valuable.

Working closely with the Events Manager, you will contribute to the smooth running of the events programme by managing event logistics, coordinating suppliers and venues, supporting speaker liaison, maintaining accurate event information, contributing to marketing activity, supporting sponsorship and exhibitor delivery, and ensuring strong customer service before, during and after each event.

You will also play an important role in evaluation and continuous improvement. This will include gathering feedback, reviewing delegate and sponsor experience, identifying practical improvements, and helping the Events Manager to use evidence and insight to strengthen future events.

The Events Manager retains overall accountability for the events strategy, annual programme, income targets, budgets, commercial growth and team leadership. The Deputy Events Manager will contribute to these areas by delivering allocated events effectively, supporting income-generating activity, identifying opportunities for improvement, and ensuring that operational delivery reflects the quality and ambition of Schools North East. You will also deputise in the absence of the Events Manager.

Join our team

This is an important role in the organisation, working with a team of similarly motivated and like minded people with a strong desire to succeed, make a difference and support education in our region. In your role, you will support and be supported by the wider Schools North East team, which includes a dedicated Events team, Finance & Admin team, Marketing & Communications team, and Policy team.

Key tasks will include, but are not limited to:

Event Delivery and Operations

• Lead on the planning, coordination and delivery of allocated events, from initial briefing through to post-event evaluation
• Manage event logistics, including venue arrangements, delegate information, speaker requirements, supplier coordination, event materials, AV requirements and on-the-day delivery
• Ensure allocated events are delivered on time, within agreed budgets and to a consistently high standard
• Maintain clear event plans, timelines, task lists and records, ensuring colleagues have the information they need to support delivery
• Provide excellent customer service to delegates, speakers, sponsors, exhibitors and partners before, during and after events
• Support the Events Manager in ensuring that operational processes are effective, consistent and fit for purpose across the full events programme 

Programme Support and Development

• Support the Events Manager to deliver a comprehensive annual events programme aligned with Schools North East’s strategic priorities
• Contribute practical ideas for event content, formats, speakers, delegate engagement and continuous improvement
• Use delegate feedback, event data and stakeholder insight to help identify opportunities to strengthen the programme
• Support the development of online, hybrid and face-to-face events, ensuring that each format is well planned and professionally delivered
• Work with colleagues across the organisation to ensure events reflect current priorities for schools and provide tangible value to members and stakeholders

Income, Sponsorship and Commercial Support

• Support the delivery of income-generating events, including delegate bookings, sponsorship packages, exhibitor activity and partner engagement
• Help identify potential sponsors, exhibitors, speakers and partners for allocated events
• Liaise professionally with sponsors and exhibitors, ensuring agreed benefits are delivered accurately and on time
• Support the Events Manager with the preparation of information needed for sponsorship, exhibitor and delegate income monitoring
• Contribute to the development of commercial opportunities while ensuring that events remain mission-aligned and credible with schools

Financial and Supplier Management

• Manage event-level budgets for allocated projects, tracking expenditure and income against agreed plans
• Obtain quotes, liaise with venues and suppliers, and support cost-effective procurement for event delivery
• Maintain accurate financial and operational records to support budget monitoring, invoicing and post-event reporting
• Support the Events Manager and Business Manager with the preparation of event information for profit and loss reporting
• Ensure contracts, purchase orders and supplier arrangements are managed in line with organisational processes 

Marketing, Communications and Engagement

• Work with the Marketing & Communications team to support effective promotion of events
• Provide accurate event information, deadlines, audience insight and content for mailers, website listings, social media and delegate communications
• Support audience engagement by helping to identify target groups, school networks and stakeholder contacts for allocated events
• Ensure delegate communications are clear, timely and professional
• Help maintain the Schools North East brand and reputation through high-quality event materials, communications and customer service

Team Working

• Work closely with the Events Manager, Events Coordinator(s) and wider team to ensure effective delivery across the events programme
• Coordinate tasks for colleagues, temporary staff, interns or volunteers where required for specific events
• Contribute positively to a small, busy and flexible team, undertaking practical tasks as required to support the wider aims of Schools North East
• Share learning, feedback and improvements to support consistency and quality across events
• Work flexibly, including occasional early mornings, evenings, regional travel and national travel where required 

Person Specification

Essential

Event Delivery:

At least 3 years’ experience in event planning and delivery, including responsibility for coordinating events from planning through to evaluation

Operational Organisation:

Highly organised, with strong attention to detail and the ability to manage multiple deadlines, tasks and priorities at pace

Problem Solving:

Able to remain calm under pressure, solve practical problems quickly and respond effectively to unexpected issues during event planning and live delivery

Communication and Customer Service:

Excellent verbal and written communication skills, with the ability to provide professional, responsive and high-quality customer service to delegates, speakers, sponsors, exhibitors, suppliers and colleagues

Stakeholder Relationships:

Confident in building and maintaining effective relationships with a wide range of people, including venues, suppliers, school leaders, speakers, sponsors and partners

Income and Commercial Awareness:

Experience supporting income-generating events, including delegate bookings, sponsorship, exhibitors, ticket sales or commercial partnerships

Supplier and Venue Coordination:

Experience liaising with venues, AV providers, event suppliers and contractors to support high quality and cost-effective delivery

Budget Awareness:

Able to monitor event-level budgets, track income and expenditure, and maintain accurate records to support financial reporting

Technical Skills:

Confident using event systems, CRM or database platforms, virtual event software, G Suite or similar tools, and basic AV equipment

Collaborative Working:

A proactive, can-do approach, with the ability to work independently and as part of a small, busy team

Results Driven:

Highly motivated, target-oriented and committed to delivering high-quality outcomes that support education in the North East

Sector Interest:

An interest in, and ability to quickly understand, the education system and the issues affecting schools Desirable Experience in the education, charity, or membership sector

To apply: Please submit your full CV, clarifying any gaps in employment, along with a cover letter clearly linking your skills and experience to the job description and person specification FAO Lindsay Gerencser.

Location: Fully remote with flexible working arrangements but with your home base being in the East Midlands to allow easy travel to Warm Welcome Spaces in the region

Salary: £28,387

Contract: We are open to this role being part time (0.8FTE minimum preferred) or full time. We offer fully flexible working.

Closing date for applications: 12th July

Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align to the role.

First interviews: 23rd July

Start Date: ASAP

About the Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold ambition to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of over 6,300 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year. 

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

It’s an important moment for us – we are now in our second year of our five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. We now have approximately 3.5 million visitors to Warm Welcome Spaces each year. In January we delivered a hugely successful second ever Warm Welcome Week in collaboration with a wide variety of partners. 

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.

We are expanding our programmes and partnership team and so we are looking for a Warm Welcome Space Support Coordinator (based in the East Midlands). 

If you are brilliant at engaging with a wide variety of organisations and individuals, and passionate for your input to shape work that makes a genuine difference to people’s lives, this could be the role for you.

To support the range and depth of opportunities we can offer to Warm Welcome Spaces, we are looking for a Spaces Support Coordinator to work primarily on supporting our Champions programme, as well as other exciting programme opportunities, to ensure they are as successful as possible in delivering impact for Spaces by meeting their targets. 

We’re looking for someone who thrives on the variety of connecting with a huge range of people and who is organised and systematic while at the same time has room for creativity, learning and innovation. You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. 

Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your skills and expertise within this role

Warm Welcome Responsibilities

Working closely with the Warm Welcome Spaces Support Manager and wider team your primary responsibility will be to provide Project Coordination related to projects that are designed to support Warm Welcome Spaces, taking ownership of specific projects and tasks as required, including;

Project Coordination:

• Owns and manages parts of a project and ensures successful delivery - for example within the Warm Welcome Champions Programme or Partnership volunteering opportunities to benefit Spaces. This will include organising specific events as part of wider projects

• Develops project plans and timelines and maintains updates and progress

• Communicates clearly about a project and ensures the project is keeping to the planned timeline and outcomes, identifying any delivery challenges quickly

• Understands key responsibilities and can clearly articulate role within projects

• Responding to and fielding enquiries related to projects as appropriate

• Taking meeting minutes and chairing meetings when needed

• Collecting and entering data for various spreadsheets and documents efficiently

• Maintaining and updating information on our CRM tool

• Ensuring project documents are responsibly and securely stored and updated on the GDrive

• Builds positive relationships with partners and delivers expected outcomes on projects in partnership with them

Warm Welcome Space Support:

• Organising, supporting and attending Space visits, special events or volunteering opportunities to build relationships with Spaces and partners

• Ensuring the smooth running of in person events and visits with Warm Welcome Spaces

• Recording key insights and information during Space visits to ensure we have key impact and reporting data, as well as information to help us to continue to learn and improve our support for Spaces

Communication support:

• Supporting with communications e.g. storygathering at events or space visits 

• Creating presentations for meetings and events as needed

• Liaising with stakeholders and funders in a timely manner as required

• Writing up stories about spaces visited that can be published on the website 

Teamworking:

• Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows

• Other responsibilities commensurate with the post

Person specification

We are looking for candidates with the following skills and experience: Please respond to these in your application

• Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence

• Some experience in supporting community partnership projects in collaboration with cross sector partners, including Local Authorities, Voluntary, Community, Social Enterprise and Faith Sector Organisations 

• Understanding of Asset Based Community Development (ABCD) approaches in recognising and celebrating the expertise and experiences of local community groups

• A good team player who is quick and willing to respond to the needs of others by pitching in and helping with tasks

• Understanding and commitment to our values - Being Inclusive, Collaborative and Courageous

• Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools including a CRM system

• Able to build relationships and work well with a range of stakeholders from a variety of backgrounds. Have a good understanding and commitment to promoting Equality, Diversity and Inclusion in practice throughout your work.

• Understanding of gathering data and encouraging learning from monitoring, evaluation, and impact assessment

• Highly organised and details-focussed

• Excellent communication skills and experience of sharing information in clear, concise and easy-to-understand formats across a range of mediums, to a range of audiences.

• Confident to take the initiative and solve problems pro-actively

• Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities

• Willing to work flexibly, which may occasionally require working out of normal working hours

• Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)

• Have the right to work in the UK

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starters with high levels of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

•  Organised with effective time management skills. 

Working Arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester, York and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role we would also expect the applicant to carry out a reasonable amount of travel to both Warm Welcome Spaces and partners across the UK. 

• This role is fully remote, with flexible working arrangements. 

• All employees, volunteers, partners, suppliers and consultants working with GFP are expected to adhere to our Code of Conduct and safeguarding policies. GFP’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

For more information on how to apply, please view the attached role description. 

Schools North East is approaching its 20th year as the region’s dedicated, independent voice for schools. Over that time, we have grown into a highly successful, dynamic, and influential charity, representing over 1,150 member schools in the North East and 400 specialist schools nationally. Our reputation as the Voice of North East Schools is firmly established – trusted by our members, respected by policymakers, and recognised nationally.

We are now entering the next phase of our journey and are recruiting a highly motivated Events Manager to join our small but very successful team. This is a diverse and challenging role which offers tremendous opportunity to shape and implement programmes that make a real difference in schools.

It requires someone with strong business acumen who is a target-oriented and driven individual, focused on achieving challenging targets. You must have significant experience in managing a large and successful events programme consisting of a diverse range of physical and virtual events, ranging in size from 20 to 700 attendees. In the academic year 2024/25, we supported over 3000 school leaders from the North East and beyond through our events programme.

You will be joining a small, committed and high-performing team, where people take ownership, work at pace, and care deeply about the difference we make. In return, this role offers a genuine opportunity to shape a key part of the organisation and to play a central role in its future direction.

If you combine strong delivery with curiosity, initiative and the confidence to develop new approaches, we would be delighted to hear from you.

The Role

The Events Manager will work closely with the Directors and Senior Leaders to drive the organisation’s strategic development, financial resilience, and stakeholder relationships. As a key member of the leadership team, you will design and deliver a comprehensive annual events programme that aligns with the charity’s strategic plan and provides tangible support to schools across the North East and beyond. You will play a proactive role in shaping company strategy, contributing to the growth and sustainability of all programmes and activities.

Your primary focus will be the execution of a successful events programme and a robust income strategy for Schools North East. This involves exploring innovative ways to support the organisation’s core projects and representing the charity externally to expand our network of speakers, delegates and commercial sponsors. Working alongside other teams, you will also help grow membership programmes, ensuring the long-term sustainability of both the charity and its trading arm.

Success in this role requires the ability to maintain excellent relationships with existing and potential supporters while driving high levels of engagement across the events portfolio. You will be a confident and highly organised networker, tasked with increasing school participation by actively promoting Schools North East and developing deep links with regional stakeholders.

You will provide Directors with the essential information and capacity needed to focus on overarching strategic priorities, ensuring the events programme remains mission-aligned. By managing the Deputy Events Manager and Event Coordinators, you will ensure the team is equipped to handle the increased scale and complexity resulting from the organisation’s recent growth, delivering high-quality outcomes across all activities.

Join our Team

This is a key role in the organisation, working with a team of similarly motivated and like-minded people with a strong desire to succeed, make a difference and to support education in our region. In your role, you will support and be supported by the wider Schools North East team, which includes a dedicated Events team, Finance & Admin team, Marketing & Communications team, and Policy team.

Key tasks will include, but are not limited to:

Strategy and Development

• Contribute ideas, information and high-level speakers to produce a ‘must attend’ events programme that meets strategic goals
• Represent the charity externally to conduct strategic conversations with members, steering groups and commercial organisations, securing sponsorship and long-term support for the charity’s sustainability
• Oversee the marketing strategy for all events to ensure maximum engagement and brand visibility
• Grow the events programme through online and face-to-face delivery

Financial Management

• Provide Directors with the necessary data to formulate the annual budget and produce timely cash flow projections
• Take full responsibility for project budgets, and support the Business Manager to prepare detailed profit and loss reports for review by the Directors
• Manage supplier and venue relationships, ensuring all contracts and services are delivered efficiently and cost-effectively

Team Leadership

• Line manage the Deputy Events Manager, Events Coordinator (s) and any temporary support staff or interns
• Work as an integral member of a small, senior team, undertaking flexible tasks as required to deliver the overarching aims of Schools North East

Event Delivery and Operations

• Manage the full lifecycle of the events programme, from initial proposal and on-site inspection to final execution
• Ensure all projects are delivered on time and within budget, maintaining clear timelines and priorities across the team
• Oversee all operational and administrative functions to ensure excellent customer service and high-quality delivery across every event

Person Specification

Essential

Strategic & Operational Balance:

Highly organised with an eye for detail and the capacity to pivot between high-level strategy and hands-on operational tasks; organised with an eye for detail.

Collaborative Leadership:

A proactive can-do attitude; able to work independently or as a team lead to achieve shared organisational goals.

Results Driven:

Highly motivated and target orientated, with a genuine passion for making a difference in North East education.

Innovative Problem Solving:

Creative thinker able to articulate new ideas and solve complex, unexpected issues on the spot under pressure.

Stakeholder Engagement:

Excellent communication skills (verbal/written) with a natural ability to build relationships with a diverse range of people.

Senior Event Management:

5+ years’ experience delivering complex, large-scale event programmes from initial concept to final execution.

Income & Growth:

Proven track record in event income generation, including sponsorship, exhibitor sales, and executing effective marketing strategies.

Sector Knowledge:

Understanding of the education system, current policy issues and political developments affecting schools, or the willingness to learn.

Technical Skills:

Proficient in virtual event platforms ie, zoom; CRM systems and G Suite; and, event-specific platforms and AV.

Desirable

Experience in the education, charity, or membership sector

Job Title: Grants and Learning Manager
Reporting to: Head of Grants
Responsible for: No direct reports
Based: Our Head Office is based in Kensington, London SW7, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Requests for permanent remote working will be considered and we welcome applications from people based in other parts of the UK. Some UK travel will be required.
Hours: Full-time, 35 hours per week. Requests for part-time (0.8FTE minimum) or flexible working will be considered
Contract: Fixed term contract to the end of December 2027
Salary: £35,457 - £46,811 FTE per annum

About Us

The British Science Association (BSA) was founded in 1831 and is a registered charity.

We are creating a future where science is more relevant, representative, and connected to society.

We have ambitious goals to put people at the heart of science.

About the role

We are seeking to appoint someone on a fixed term contract to the end of December 2027, to join our Grants Team in delivering The Ideas Fund, an exciting programme which looks to connect communities with researchers in order to develop and try out ideas related to mental wellbeing. The Fund is delivered in four areas of the UK – Oldham, Hull, the Highlands and Islands of Scotland, and North West Northern Ireland, although this role can be remote, based anywhere in the UK.

With support from the Head of Grants, we expect that you will have lead responsibility for grant management across these areas, building strong relationships with our Development Co-ordinators and contributing to the successful delivery of the overall programme.

You will oversee the support for grant holders to learn from what is working and feed this learning into our overall approach with the Fund, as well as sharing insights externally. It’s an exciting time for the Fund as we work to build partnerships with others who are interested in community-led approaches to working with research and researchers. You can read more about our emerging findings around ‘Reimagining Research’ at the next stage when you make your final application.

You will work with our existing Grants & Learning Manager to ensure that our due diligence and grant reporting requirements are met, responding flexibly and creatively to issues that arise. Importantly, you will consistently focus on how our learning can influence long term change in funding and research practice.

As noted in the job description, we also expect this role to include supporting the Head of Grants with developing the BSA’s strategy around future grants programmes. This may include working across funding programmes other than The Ideas Fund as they are developed and funding secured.

Key responsibilities

• Work with the Head of Grants and our existing Grants and Learning Manager to continue to deliver an innovative programme that constantly evolves based on what we learn.
• Ensure excellent grant-making using relational, flexible and participatory approaches with high levels of customer satisfaction.
• Champion innovation in supporting community/researcher collaboration, community-led research, systems change and grant making across relevant sectors including:
  • Developing and delivering strategies for sharing learning, practice and ideas with a broad range of stakeholders through a range of approaches
  • Representing the British Science Association at external events to share innovation and learning
  • Developing and delivering events and/or content to showcase practice and share learning with a broad range of stakeholders using a range of approaches
• Support the implementation of our learning and evaluation strategies and processes, reviewing and refining as needed. Manage relationships and/or contracts with learning partners where appropriate
• Oversee the smooth delivery of the programme, including budget management, payment processing, due diligence activity etc.
• Support local Development Co-ordinators to:
  • Work with grant holders, collaborating researchers and project partners to overcome challenges they might face in delivering their projects
  • Collate and share local learning as part of wider learning strategies
• Develop and manage a small pipeline of discretionary grants to add value to the portfolio and/or make systemic impact at local or national level, if necessary. Develop bespoke application and grant management and learning processes as appropriate
• Engage a network of key existing stakeholders, and build further external relationships, to ensure successful delivery of the programme
• Support the Head of Grants with developing the BSA’s strategy around future grants programmes. In addition, the post-holder will be expected to:
  • Support colleagues across the organisation, especially at busy times or on specific areas of expertise
  • Other duties as reasonably required by the line manager

About you

The Grants & Learning Manager role would suit someone who has strong stakeholder management skills and experience in curating and sharing learning. Good attention to detail, experience of grant-making, and an understanding of the benefits and risks involved in delivering innovative grant-making approaches would all be beneficial.

The role would suit someone who is comfortable using their judgement and working with an evolving programme, and who can confidently communicate with a variety of stakeholders. We are particularly interested to hear from people who have experience in supporting and influencing wider systems change.

Your experience in terms of the person specification could come from either a personal or professional background. You may not have experience of everything listed in the person specification, but will be open to challenging yourself and developing in the role.

The closing date for applications is midnight on Sunday 5th July 2026.
Interviews are due to take place during the week of 20th July 2026.

You will be informed as soon as possible after the application deadline whether you have been selected for interview.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme.

No agencies please.

The Damilola Taylor Trust (DTT) is a charitable company limited by guarantee incorporated in May 2001 in memory of Damilola Taylor and registered as a charity in July 2001. Our founding mission is to provide inner-city youths with opportunities to play, learn and live their lives free of fear and violence, and with optimism for a future where opportunities abound.We develop the hope, optimism and self-esteem of young people so that they can: 

 Lead healthy lives;

Stay in School;

Grow up to become independent productive adults;

 Have lofty aspirations and work to attain their innate potential.

For over two decades, we have supported young people through mentoring, education, employability, personal development, life skills, and community engagement programmes that inspire hope, aspiration, confidence, and resilience. As we mark our 25th anniversary this year, we intend to strengthen organisational capacity, expand partnerships, and scale programmes that positively impact young people and communities across London. .

We are looking for an experienced, dynamic and motivated Programme Manager to lead the Damilola Taylor Trust’s Executive Team, sustain and scale our core youth-focused programmes in South London, providing consistent leadership and operational stability. 

As Programme Manager, you will 

• Manage delivery of the Career pathway programme for schools (CPPFS) courses, which help YP at risk of involvement in criminal activity to engage fully in education by addressing barriers to positive engagement through workshops and career- mentor support at Harris Academies in South London, with a view to reaching 150 students a year.
• Support and supervise the Project Coordinator to implement the project “From Tragedy to Legacy” to celebrate the legacy of Damilola Taylor while highlighting the impact the Trust has made in 25 years supporting young people in inner-city areas of London.
• Lead the Trust’s collaboration initiative with YouthBuild UK, a South London based charity that trains YP to be work ready in a variety of industries including construction, hospitality, customer care and IT to enhance impact of our Career Search and Skills Development (CSSD) programme.
• Design, develop and implement new programmes for delivery in-house or via third party delivery partners
• Agree the Executive Team’s work plan, lead, and motivate staff to create a high-performing team that sustains and scales the impact of our core youth-focused programmes.
• Taking the lead with day-to-day administration and management of the Trust’s programmes, you will maintain a database, produce written communications and reports, information leaflets, website updates, budget monitoring, and negotiate with delivery partners, and manage an array of detailed record keeping
• Contribute to organisational planning and development, including supporting our plan of building capacity to create the organisation required to achieve results that we are committed to
• Support our fundraising team through providing feedback, reports and information to support bid writing activities.
• Key working relationships
  • ​As leader of the Trust’s executive team, you will work closely with our finance service provider, line manage the Administration Officer and Project Coordinator, and be responsible for delivery of our programmes
  • You will develop good working relationships with our project delivery partners, while building in-house capacity for delivery of our main programmes as well as those developed in collaboration with other Social Providers such as YouthBuild UK 
  • Be involved in sector networking and awareness raising on behalf of the Trust.
  • Act as an ambassador for the Trust at all times

• Person specification -Specific experience or skillKey: (E) Essential; (D) Desirable. 

  • Experience of designing, developing and implementing charitable programmes especially to support development of young people from disadvantaged backgrounds (E)

  • Significant experience managing delivery of youth-focused programmes in a small but growing charity (E) 

  • Strong leadership and team skills to motivate, support and work with a team of youth workers (E) 

  • An excellent understanding and a proven track record of relevant experience working with young people (YP) from inner-city areas of high deprivation (E)

  • A positive attitude, high energy and enthusiasm for the work of the Damilola Taylor Trust (E)

  • Excellent communicator, planner and problem solver, a strong team player and an exemplary role model (E) 

  • Self-directed, self-motivated with the ability to work on own initiative to plan and manage own and a team’s workload (E)

• Knowledge, qualifications

  • ·Knowledge of situational leadership and general management practices (E)

  •      Knowledge of General Data Protection Regulations (E) 

  •      An understanding of safeguarding of children, young people and vulnerable adults (E) 

  •      Current DBS certificate (E) but, for a suitable candidate, the post might be offered subject to DBS being obtained)

  • Degree or relevant experience of working in the Social Sector, and or as a Youth work (D)

  • Experience of programme development processes and tools (frameworks, theories of change) (E)

• Personal qualities

  • Commitment to own continuing personal and professional development

  • Commitment to the mission, vision and values of DTT

  • Flexibility to work in a hybrid job, place based; school locations and virtual

  • Commitment to effective relationship building and collaboration

• The Trust is a Safer Recruitment organisation.