Customer operations coordinator jobs

As a Housing Options Officer, you will provide housing-related support, advice, and guidance to vulnerable young people aged 16-35 living in YMCA accommodation. You will work closely with residents to help them develop independent living skills, manage their tenancies, maximise their income, access education and employment opportunities, and move on to sustainable housing solutions. 

What you'll be doing

• Managing a caseload of young people and providing person-centred support.
• Completing assessments, support plans, and risk assessments.
• Supporting residents with budgeting, welfare benefits, tenancy sustainment, and life skills.
• Working with housing providers, local authorities, and support agencies to secure positive move-on outcomes.
• Managing rent arrears, anti-social behaviour, and resident welfare issues.
• Promoting safeguarding, wellbeing, and a psychologically informed environment (PIE).
• Acting as a shift lead when required and helping maintain a safe and supportive accommodation environment. 

About You

We are looking for someone who:

• Has experience supporting young people or vulnerable adults in a housing, support, youth work, or customer-facing environment.
• Understands the challenges facing young people experiencing homelessness.
• Has excellent communication, organisation, and relationship-building skills.
• Can work effectively with a range of internal and external partners.
• Is passionate about helping young people achieve positive futures.
• Can maintain professional boundaries while providing compassionate support.

Are you passionate about improving the health and well-being of your local community? Do you have the skills and compassion to support individuals living with long-term health conditions? We’re looking for a motivated Health & Wellbeing Facilitator to join our dedicated team at Age UK Bromley & Greenwich.

About the Role
As a Health & Wellbeing Facilitator, you will play a pivotal role in delivering our Long-Term Health Conditions Programme. This includes leading self-management workshops, organising peer support groups, and empowering clients to make positive lifestyle changes. You’ll be a key player in helping individuals build confidence, enhance their health knowledge, and take control of their well-being. Working closely with colleagues and volunteers, you’ll connect clients to valuable services, create support networks, and make a tangible difference in their lives.

What You’ll Do:

• Work with the Lifestyle Coordinator to plan and deliver engaging health and well-being workshops for individuals with ongoing health conditions.
• Facilitate support groups, training and supervising volunteer peer mentors to provide targeted, condition-specific guidance.
• Collaborate with partner organisations to ensure a smooth referral process for additional services like Befriending, Carer Support, and Handyperson services.
• Provide personalised support through various channels, including face-to-face meetings, phone calls, and online communication.
• Help clients develop essential skills, such as managing medication, reducing stress, and communicating with healthcare providers.
• Monitor programme outcomes, maintain accurate client records, and contribute to continuous service improvement.

About You
We’re looking for someone with excellent communication skills, a proactive attitude, and a genuine passion for helping others. You should have experience working with individuals who face health challenges and a commitment to promoting independence and well-being. Knowledge of local resources and services is a plus, as is experience in organising health-related workshops or programmes.

Essential Skills & Experience:

• Strong communication skills with a track record of supporting individuals facing health challenges.
• A basic understanding of long-term health conditions and how they impact physical, emotional, and social well-being.
• Ability to work effectively both as part of a team and independently.
• A flexible and adaptive approach to meet the needs of our clients.

Why You’ll Love Working with Us
At Age UK Bromley & Greenwich, we are passionate about making later life a time to enjoy. Join a supportive, mission-driven team where your work is valued and where you’ll have the chance to make a real difference in your community. We value equality, respect, and creativity, offering a collaborative and flexible work environment.

What We Offer:

• 27 days of annual leave (pro rata), plus bank holidays.
• Pension scheme with a competitive employer match.
• Hybrid working options considered (after completion of Probation Period) to support work-life balance.
• Access to the Employee Assistance Programme for mental, financial, and physical well-being support.

ABOUT CFAB

CFAB is the UK's only charity with a dedicated international children's social work team and the UK's sole member of the International Social Service (ISS) network. We identify, protect and support children and families separated by international borders as a result of conflict, trafficking, migration, family breakdown and asylum-related issues.

Working with partners in more than 130 countries, we are experts in international social work, cross-border child protection, international care proceedings and overseas family placements, helping children remain connected to their families, identities and cultures wherever possible.

ABOUT THE ROLE

We are seeking an ambitious and experienced fundraiser to join CFAB at an exciting stage of our development. This is a unique opportunity to help shape the future of a small charity with a global reach, securing sustainable income that enables children and families across borders to remain connected, protected and supported.

Trusts and foundations will be at the heart of your role, building on our strong portfolio of funders while developing opportunities across corporate partnerships, supporter stewardship, challenge events and other emerging income streams. Working closely with the Deputy CEO, you will lead the day-to-day delivery of our fundraising strategy, develop new opportunities and help strengthen CFAB's fundraising capability.

As our senior operational fundraising lead, you'll have significant autonomy and the opportunity to influence organisational strategy while working as part of a collaborative team spanning fundraising, policy, communications and digital engagement. This role offers the chance to make a meaningful contribution to a growing organisation with an international impact.

You will also have the opportunity to recruit and line manage a Fundraising Coordinator from January 2027, helping to shape the next phase of CFAB's fundraising function.

If this sounds like the opportunity for you, and you have the skills, experience and passion to succeed in this role,

we'd love to hear from you.

EVENTS CO-ORDINATOR

Sheffield Hospitals Charity is looking for a talented Events Co-ordinator to lead the delivery of a growing portfolio of fundraising and engagement events from flagship fundraising events to brand awareness initiatives, you'll play a key role in creating experiences that make a real difference. 

What you'll do:

• Plan and deliver a varied programme of events from concept to evaluation.
• Build strong relationships with supporters, volunteers and partners.
• Help grow participation, income and awareness of Sheffield Hospitals Charity.
• Work as part of an ambitious and supportive fundraising team. 

We'd love to hear from you if you have:

• Experience delivering successful events and managing multiple projects.
• Strong organisational and communication skills.
• A proactive, creative and solutions-focused approach.
• The ability to thrive in a fast-paced environment. 

We're looking for someone who is organised, proactive and confident managing multiple projects at once. You'll be a natural relationship-builder with a creative mindset, excellent communication skills and a passion for delivering outstanding experiences. You'll have the opportunity to shape an established events programme, bring fresh ideas to the table and help improve the lives of patients, families across Sheffield. 

If you're looking for a role where you can make your mark and deliver events with real impact, we'd love to hear from you. 

If you feel you have relevant skills and experience, please submit your CV and supporting statement to Sandra Smith, Senior Consultant via the Charisma Charity Recruitment website.

Location: Sheffield (hybrid working available) 

Closing date for applications: 21st September
First client interview: 2nd October 
Second client interview: TBC

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please contact our Operations Teams. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the role.

Are you motivated to give our young people their first taste of working life and give them an opportunity to shine?

We are looking for a Senior Project Lead to champion our young people and secure them work experience opportunities that middle class peers often source from friends and family networks. In Tower Hamlets, The Switch steps in to provide that vital support and open doors to the world of work.

As a Senior Project Lead within the Work Experience team, you will take ownership of key elements of the delivery and development of The Switch's work experience programmes. You will manage relationships with employers and schools, lead on specific projects and workstreams, and provide oversight and support to ensure programmes are delivered effectively, safely and in line with agreed targets. 

You will take a proactive role in identifying and developing new employer relationships, coordinating complex placements and supporting the Work Experience Manager with the planning, delivery, monitoring and evaluation of projects. You will also provide guidance and support to colleagues where appropriate, using your experience to help ensure consistency and quality across the team's work. 

As a small charity we are able to provide a great work-life balance with early finishes on Fridays, Christmas shut down, training opportunities, a friendly office near Spitalfields, and a cash-back health plan.

This role is hybrid for the majority of weeks per year, with WFH normally 2-3 days per week. (NB Please note that during delivery weeks, the team is responsible for providing responsive support to employers and schools. In case of any issues, you may be required to work from the office up to five days per week during these periods.)

The Programme Manager will provide leadership for the Meet N Match programme, ensuring the delivery of high-quality, inclusive services that support people with learning disabilities and autistic adults to build friendships, develop relationships and increase social connections. Meet N Match is our friendship and dating agency, supporting people to develop friendships, relationships and greater independence. Alongside relationship support, the programme delivers a range of inclusive social events that reduce social isolation and create opportunities for people to build meaningful connections. Now in its tenth year and funded by The National Lottery Community Fund, Meet N Match continues to respond to a growing demand for high-quality relationship and social opportunities.

Alongside leading a small team who provide the day-to-day delivery of Meet N Match, an exciting part of this role is the development of a new Partnership Network. This is an exciting opportunity to shape an innovative model that will enable other organisations to deliver inclusive social events using Spring into Action's framework, training and support. The successful candidate will play a key role in supporting the development of this model, with the long-term ambition of creating an accredited network that extends our reach, improves opportunities for people with learning disabilities and autistic people, and contributes to the long-term sustainability of the organisation.

This is an exciting opportunity for someone to help shape the future direction of Meet N Match while supporting Spring into Action's long-term sustainability.

The Opportunity 

As a key leader within our Partnerships and Income Development team, you will be responsible for creating, developing and delivering the Social Mobility Foundation’s Employer Programme – how we inform, influence and positively impact employer-led social mobility, and a source of income generation.

You will champion the Employer Programme internally, forging effective collaborations with colleagues across the organisation to ensure that our work with employers is understood and celebrated, and that opportunities to promote, develop and grow are maximised.

Reporting to the Head of Partnerships and Income Development, you’ll be the custodian of the Social Mobility Employer Index (SMEI) – our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. A key priority for this role will be a strategic growth plan for the Employer Programme that focuses on growing Index entrants, diversifying employment sectors, progressing employer best practice and maximising revenue.

By collaborating with internal teams and existing partners who offer pro-bono consultancy, you’ll scope, develop and deliver new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace.

We’re looking for someone who is willing and able to move easily between strategic thinking, marketing and hands-on delivery, and is excited about taking full ownership over this important work. Combining a passion for delivering our mission with keen commercial acumen, high attention to detail and project management skills, this is a unique chance to make a big impact on social mobility in the UK.

Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

When in the office you will be based in one of our regional offices (either Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle – depending on preference and accessibility). This is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Contract: Full-time/Part-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. 

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. 

Key Responsibilities:

1. Customer service and value proposition

• Develop value propositions for the SMEI and other employer products and services to help employers understand and improve social mobility in the workplace 
• Create and develop assets and activities to market the Employer Programme to employers across a range of platforms 
• Define the customer journey for the SMEI and ensure seamless customer experience, with clear and proactive communication and relevant content and resources 
• Actively manage and steward the customer pipeline for the SMEI and broader Employer Programme, reporting on prospects, acquisition and conversion 
• Gather customer feedback and market insights to help improve and develop products and services  

 2. Product ownership and project management 

• Project manage the Programme, with responsibility for key delivery areas yourself, as well as working with the Senior Index Coordinator / Policy Officer and other colleagues/external suppliers to deliver 
• Oversee the day-to-day delivery of the Programme and the annual Index scoring and feedback cycle, working with the Senior Policy Officer to ensure a smooth experience for employers  
• Lead the annual cycle for the SMEI product and other employer products as they are developed: defining the scope of work and setting priorities, survey review and design, data collection, overseeing marking and reporting, product review and evaluation 
• Manage all aspects of the Employer service, including the ongoing development of the digital platform, employer resources and online content   

3. Product and service development

• Develop the Employer Programme by scoping, developing and delivering new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace, e.g. a consultancy offer, events, webinars, staff training and off-the-shelf resources  
• Work with pro-bono supporters and existing partners to scope need, and test and pilot new products and services 
• Responsible for the annual evaluation of the programme, drawing on data and policy evidence, customer feedback and sector insights to inform development  

4. Stakeholder Management

• Champion and represent the Employer Programme externally, including attending and presenting at events, acting as spokesperson, meeting prospective entrants and other opportunities to grow connections and reach 
• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace and employer-led social mobility 
• Scope and create an external advisory group to support the development of the products and services that form part of the Employer Programme 
• Seek opportunities to collaborate with external partners to share relevant content and tools, and co-create and develop new products and services 
• Ensure that insights and impact from the Index and the SMF’s work with employers are communicated internally and externally 

5. Systems and Processes

• Work with internal and external partners to ensure the Index is as technologically efficient as possible, e.g. automating aspects of the marking and feedback process, ensuring quality monitoring, evaluation and reporting and identifying and progressing other ways to drive efficiency and maximise reach, whilst retaining the quality of the programme 
• Drive best practice and set a culture where digital tools are used effectively for relationship management and fundraising, including Salesforce 
• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner record 

6. Leadership and Development

• Play a proactive role in leading and inspiring the team, fostering a collaborative and creative culture of fundraising, income and product development 
• Champion the Employer Programme internally, forging effective collaborations across the organisation to ensure that our work with employers is understood and celebrated, and that opportunities to promote, develop and grow are maximised. Key relationships will include colleagues working in communications, campaigns and advocacy, data, finance and programme development.  

7. Line Management (Matrix Structure)

• Day-to-day people management  
• Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth  
• Recruit and induct new team members, and oversee the separation process for any leavers   
• Reasonably support well-being; provide a supportive work environment, and address any issues that may impact the well-being and morale of your reports   

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

Commercial and customer service:

• Demonstrable experience in managing pipelines and/or stewarding customers, demonstrating excellent customer service skills and a high attention to detail
• Confidence in public speaking, presenting or facilitating workshops with professional audiences 

Project management and product development:

• Demonstrable experience designing, delivering and developing programmes, products and/or services that meet organisational needs 
• Demonstrable experience in project management, shaping long-term strategy while managing day-to-day operations and delivery 

Project management and product development:

• Strong interpersonal and communication skills, with experience building and managing relationships 

IT skills:

• Experience using Microsoft Office
• Experience of using or understanding of CRM software to effectively support pipeline and partnership management e.g. Salesforce
• Experience of or understanding of managing and using digital platforms for programmes, products and/or services 

Policy and data skills (desirable):

• Understanding of issues related to social mobility, diversity and inclusion, or workforce development
• Understanding of and/or experience in benchmarking tools, indices or assessment frameworks 

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings.

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Thursday 3rd September and provide the following information:

1)    An outline of your previous relevant job roles (job title and dates only)

2)     A cover statement outlining your suitability for the role, with particular emphasis on how your experience, skills and knowledge meet the person specification (max. 750 words)

Thinking of using AI to help with your application? AI tools (such as Chat GTP, Gemini and Copilot) can help you research the SMF and the role you're applying for. They can also help you structure your application. The applications that stand out most are the ones that feel genuine and reflect your unique self and experiences.

Please note that generic applications and CV’s will not be considered.

Volunteering Manager
Job ref: FP-VM
Department: Finance & People
Location: Old Street, N1 7NH. From 1 November Waterloo SE1. (Most office-based staff work hybrid, working part of the time in the office and part of the time at home)
Contract: Permanent
Hours: Part-Time, 0.8 FTE
Salary: £43,000 per annum FTE, pro‑rated for 0.8 FTE

Lead CPRE’s volunteering strategy, champion diversity, and help build a thriving volunteer movement for the countryside by inspiring, supporting and engaging volunteers nationwide.

About You and The Role

CPRE, the countryside charity, is looking for an experienced and creative Volunteering Manager to lead the development and delivery of our volunteering strategy across the CPRE network. This is an exciting opportunity to shape how people from all backgrounds engage with our mission for a thriving, beautiful countryside for everyone.

In this role, you’ll collaborate closely with staff and volunteers across England, coaching and supporting them to create welcoming, inclusive and engaging volunteer experiences. You’ll identify opportunities to strengthen the volunteer journey, from attraction and recruitment to engagement, voice and recognition, ensuring our volunteering culture is accessible, diverse, supportive and inspiring. You’ll also drive the creation of new volunteering roles and programmes, with a particular focus on widening participation among groups currently under‑represented in our movement, including people of colour, disabled people, young people and people from working‑class backgrounds.

You’ll work with colleagues across departments, senior volunteers, and local CPRE groups, as well as external partners such as universities and community groups, and organisations, to build strong pathways into volunteering. You’ll champion best practice, support volunteer coordinators and supervisors, and lead continuous improvement through feedback, learning and innovation.

This role is ideal for someone with proven volunteering engagement lead experience, strong coaching skills, and the ability to build consensus and energise others. You’ll be part of CPRE’s shared services team, ensuring our volunteer engagement capacity matches our strategic ambitions.

About Us

We are CPRE, the Campaign to Protect Rural England. We stand up for the countryside, celebrate its value, and promote solutions to protect and regenerate it – now and for future generations.

2026 marks 100 years of CPRE standing up for the countryside. Our centenary is more than a celebration, it’s a call to action. It’s an invitation to Love Your Countryside: to protect what matters, regenerate what’s been lost and connect to the places that sustain us all.

We are committed to developing an inclusive and diverse CPRE in which everyone feels supported, valued, and always able to be themselves at work, because we recognise that a diverse and inclusive workforce is important in achieving our vision of a thriving, beautiful countryside for everyone. We therefore welcome applications from people of all backgrounds.  People from ethnic minority backgrounds and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of ethnic minority background and/or disabled, we are particularly interested in receiving your application.

Closing date: Monday 14th September 2026
Interviews: 24th September 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPRE is an equal opportunities employer

Please note that we only accept applications from candidates with the right to work in the UK for the intended duration of the appointment.  If you are shortlisted for interview, we will conduct a right to work check prior to the interview.

No agencies please.

Could you help transform the way our charity engages with unpaid carers? As the leading Essex charity supporting carers it is vital that what we do is rooted in their voice and lived experience.

We have an exciting opportunity for a Carer Engagement Lead to join our team, in a new role working directly with the CEO to ensure that carers lived experience is heard and understood and that carers, including young carers across Essex, have opportunities to participate and contribute. This is a rewarding and varied role, combining direct engagement with carers alongside analysing data and communicating evidence of need to help effect real and positive change.

You will be an engaging communicator with active listening skills and the ability to interpret and apply lived experience to strategic and policy decisions and planning.  You will ideally have personal experience of unpaid caring responsibilities and may have previously facilitated service user involvement. You'll be passionate about harnessing the voice of local carers to secure improved outcomes for carers of all ages across Essex.

Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

Your responsibilities will include:

       Coordinating participation opportunities that enable adult and young carers to influence local, regional and national policy decisions and help achieve positive change

       Harnessing and amplifying local carer voice and experience and engaging carers in service planning, delivery and review

       Identifying themes and trends and ensuring these are communicated to key stakeholders

       Monitoring and reporting on outcomes.

       You will need to be:

       An excellent communicator with empathy and active listening skills.

       Proactive, highly organised and equally at home analysing data or producing reports as in engaging with carers and senior local decision makers

       Confident in the use of IT including Microsoft 365 and CRMs (databases).

       Passionate about improving outcomes for local carers.

       A driver with access to a vehicle and a willingness to travel across Essex.

We offer:

       Full induction and relevant training

       Contributory pension scheme

       24-hour Confidential Staff Helpline

       An opportunity to help vulnerable families in the local community

    A chance to be part of a supportive and friendly team

About the PVRI
We’re a small charity with a global reach and an important purpose: to reduce the burden of pulmonary vascular disease (PVD) with a particular focus on pulmonary hypertension (PH) - a serious condition that can lead to heart damage and trigger symptoms like breathlessness, chest pain, fatigue, poor growth, fainting, and light-headedness. PH can reduce both quality of life and length of life, but it isn’t widely recognised or well-understood.

We aim to improve clinical care, education, and PVD research. To do this, we bring together an international network of thousands of clinicians, scientists, academics, and industry partners supported by our small team based in Bermondsey, London. Together, we deliver conferences, e-learning, and an academic journal, raise awareness of PVD, and encourage collaboration in research.

About the role
We are seeking a Marketing & Events Officer to help the charity achieve its mission by growing its international profile, driving membership, increasing engagement and income through delivering great marketing, webinars and event communications.

PVRI's events are delivered collaboratively across the charity, and this role acts as the key coordination point for event communications, delegate engagement and webinar delivery. No two days are the same. One day, you might be writing content for our website, emails, newsletters, or social media channels, and the next, you might be welcoming respected speakers and attendees to one of our international scientific webinars.

A key part of the role is supporting marketing and comms for our face-to-face events and working with the team to provide on-site support. These include our annual global scientific congress (often held towards the end of January in a different city around the world) and our biennial symposia (which usually take place in June, usually in the USA or Europe).

Our staff team are not scientists or medical experts – but we are skilled at warmly facilitating and uniting the global scientific and medical expert community. We are seeking someone who has excellent communication and organisational skills, is comfortable with complex medical terminology, genuinely cares about our mission, and will bring energy, skills and commitment to this exciting role.

If this sounds like you, we can’t wait to hear from you!

What we can offer
We offer a 35-hour working week and flexible working, a positive learning culture, international travel, and opportunities for you to learn and grow in your role. And for those who prefer hybrid working, we’re based in a vibrant, sociable office space close to London Bridge and Borough Market.

PVRI celebrates diversity and is committed to equality and inclusion in our recruitment practices and ways of working. If you’re excited about our mission and can bring talent and enthusiasm to our cause, we’d love to hear from you.

How to apply
To apply for the role, please send us your CV and a supporting statement (max 850 words) outlining what you could bring to the role and referencing the person specification. Please send these, together with the Equalities Monitoring Form, to Katie Corris by 09:00 on Monday, 07 September.
 

PVRI is a registered charity, number 1127115.

It’s an exciting time at Nova with new innovative projects that will support local good causes. We are a small Wakefield-based charity with a big impact for community groups, charities and social enterprises across the district. We do this through networks, funding, advocacy and specialist advice – that’s where you could come in.

We’re looking for someone to join our friendly and collaborative team following a recent review of priorities and role. Someone that is passionate about working with the diverse range of Voluntary, Community and Social Enterprise (VCSE) organisations who create positive change in local communities. Support from our team helps 6 in 10 members to grow and develop, so it’s a fantastic way to use your skills to make a lasting impact.

What does this role involve?

The Coach will help VCSE organisations build confidence, strengthen their organisations and achieve their goals. They’ll do this by:

• Providing one-to-one guidance
• Supporting the start-up of new organisations
• Providing funding information and support with bid writing
• Designing and delivering training
• Connecting organisations with the right resources and networks

What are we looking for in our VCSE Development Coach?

• Experience of supporting groups and organisations to achieve their goals
• Understanding of the value of VCSE organisations
• Experience of working directly with people, building positive relationships and trust
• Awareness of organisational structures, finances, and income generation
• Excellent interpersonal, communication and digital skills
• A willingness to develop specialist VCSE sector knowledge

Take a look at the Person Specification on our website for more details and if you feel you are the right person, we’d encourage you to apply! We value personal qualities and experience as well as work experience.

What do we offer?

You’ll benefit from a competitive salary, 28 days a holiday a year (plus bank holidays), and some great benefits including:

• Blended home and office working
• Flexible working hours
• Employee Assistance Programme
• Staff Rewards Programme
• 5% salary contribution to a pension scheme
• A range of enhanced policies and practices to ensure a supportive and inclusive workplace
• Annual pay reviews

We’re an equal opportunities organisation and invite applications from all sections of the community. It’s important to us that everyone is welcomed and valued in our workplace, so we support staff and applicants in a number of ways. More information can be found on our website and in our Equality, Diversity and Inclusion Statement.

To apply, visit our website and complete the online application form.

Closing date: Friday 11 September at 5pm

Interview dates: Thursday 24 and Tuesday 29 September

We notify all applicants of the outcome of your application however, due to capacity, we are unable to provide feedback to applicants until the interview stage.

18 hours per week | £15,210 per annum pro rata (£29,575 FTE) | Fixed term for 5 years, with possibility of extension | 3% pension

Choice in Hackney is a disabled person’s organisation supporting disabled people with independent living services including advocacy, volunteering and training services. We are looking for an enthusiastic and organised administrator to provide administration support to Choice’s staff and services.

We are looking for someone:

1. To provide efficient administrative support across all CHOICE IN HACKNEY projects and services.

2. To ensure the smooth day-to-day running of the office, reception and administrative systems.

3. To maintain accurate records, databases and filing systems in accordance with organisational policies and General Data Protection Regulation (GDPR).

4. To provide administrative support to staff, volunteers, and partner organisations.

5. To support monitoring, evaluation and reporting requirements for funded projects.

The Office Administrator will cover the reception and core office administration and be responsible for coordinating bookings and assist with marketing. They will be responsible for greeting visitors to Hinde Street Methodist Church and ensuring that they are warmly welcomed. This crucial and interesting role has the opportunity to be part of a friendly and efficient team in an inclusive and engaging community. Whilst the majority of the work is administrative, there are opportunities to be involved in the digital communications and also in engagement and support of the diverse groups who use the church’s spaces.