Customer operations coordinator jobs

We're looking for a motivated, innovative and resilient Fundraising and Social Value Coordinator to join our Philanthropy and Partnerships team located at our Head Office in Islington

£38,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS (take this out if BSW advert)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Hybrid (minimum of two days a week working from our Caledonian Road Head Office or our services across London and the South East) Open to discussions about full-time or part-time (0.8FTE) working arrangements

What you'll do:
* Lead on fulfilling our pipeline of potential grant, trust, foundation and corporate opportunities
* Lead on funding applications that support Look Ahead's social inclusion priorities around:
o Homes and spaces
o Health and wellbeing
o Skills, learning and work
o Arts, creativity and celebration
o Specialist added value staff roles that support the delivery of Look Ahead's mission
* Identify, source and coordinate social value activities across Look Ahead services
* Build and maintain relationships with corporate partners to raise income and deliver social value
* Coordinate the Social Value Group and lead Look Ahead's participation in challenge and community events
* Lead on the financial administration of grants, working closely with the finance team to ensure spend is appropriately allocated, recorded and monitored
* Liaise with operations colleagues and funders to ensure grant funding is spent compliantly and in line with agreed budgets and outcomes
* Monitor and report on funded activity, ensuring funder requirements and deadlines are met
* Lead on communicating fundraising impact, outcomes, successes and stories, working with communications colleagues

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
You will be highly organised, confident working with budgets and multiple stakeholders, and motivated by social impact.
You will have a minimum of 2-3 years working in fundraising, social value or bid writing.
You'll have experience in fundraising, grants, partnerships or social value delivery, with strong research, writing and coordination skills, and a collaborative approach to working across teams.
You will be an excellent bid writer with the ability to translate service need and customer aspirations into compelling, winning bids.
You may have experience of raising funds for housing associations, social landlords or organisations that are not registered charities but have charitable status or are community interest companies.
This role would suit someone looking to step into a varied, impact focused position.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

Role Summary

Are you a master of organisation, a tech-savvy problem solver, and a meticulous editor all rolled into one? ProVeg UK is seeking a dynamic and proactive Business and Finance Coordinator to act as the operational engine of our team.

In this multifaceted role, you will be the ultimate "go-to" person, bridging the gap between daily administration, financial coordination, HR support, governance, and internal communications. You will ensure our UK operations run like a well-oiled machine—constantly researching and implementing proactive ways to improve our setups and optimising everyday workflows—allowing our team to focus on maximising our impact in transforming the UKs food system.

This isn't just a standard administrative role—you will also step up as our "Digital Champion," driving tech efficiency (including AI integration) across the team, while maintaining an eagle-eye view of UK compliance, data integrity, and financial health. If you thrive in a varied environment where no two days are the same and want to use your talents for a mission-driven cause, we want to hear from you.
 

Job Details

Reports to: Co-Director, ProVeg UK

Location: Remote (UK-based) with occasional travel for co-working and events

Hours: Part-time (28h/week) - 0.8 FTE

Salary: Pro-rated for a part-time role, based on a full-time equivalent of £32k (35 hours/week).

Contract: One year fixed term (possibility of extension afterwards)

Responsibilities

Finance & Board Administration

• Financial Oversight: Manage invoice creation, process team expenses, have a good understanding of our overall budget, and pull monthly budget reports from Sage for budget holders.

• Reporting: Prepare core financial reports for the board (budget vs. actuals, projections, cash flow charts) and support fundraising financial queries.

• Board Support: Coordinate quarterly board meetings, manage agendas/slides, take action notes (utilising AI tools), and track the risk and action logs.

Operations, HR & Governance

• HR Support: Manage employee onboarding/offboarding, set up equipment, update personnel databases, and prep monthly payroll, working together with our People & Culture team.

• Compliance & Governance: Ensure Companies House records, CIC documentation, insurance policies, and GDPR compliance are strictly up to date, supplier contracts management.

• Team Culture: Plan team-building events, manage co-working events, and coordinate team gifts and milestone cards.

Data Integrity & Digital Championship

• Digital Champion: Act as the internal expert for HubSpot and Wrike, providing staff training and sharing tips on leveraging AI for productivity.

• Data & Copy Editing: Maintain clean data entry in HubSpot (donations, donor tracking, reporting, supporting prospect research, following up on proposals), and serve as the team’s eagle-eyed proofreader for newsletters, reports, and proposals.

• Centralised Knowledge Wiki: set up and maintain an internal knowledge Wiki (Confluence), maintain up-to date information, assure everyone on the team has access to information they need

Support to Co-directors and PV UK team:

• Week-to-Week and Ad hoc support: preparing budget queries, business cases, liaising with the external provider for bookkeeping / accounting etc.

• Further support: creating monthly and quarterly reports in HubSpot

Qualifications

• Exceptional administrative skills to manage everything from HR onboarding and wellbeing scheduling to high-level Board preparation and Director support.

• A strong eye for detail to proofread and edit internal and external communications, ensuring different pieces of content meet grammar, tone, and branding standards.

• Ability to maintain meticulous data integrity in our CRM for programme and fundraising activities.

• Prepared to embrace being a ‘Digital Champion’, helping team members to learn and embrace platforms we use such as Wrike / Hubspot / Gemini.

• Organised and able to hold us to strict legislative timelines or important annual dates (e.g., filing of accounts / updating Companies House records).

• Good financial competency and confidence in liaising with People and Culture / accountants.

• An understanding of basic UK employment processes, Health & Safety, insurance handling, and corporate governance (e.g., Companies House).

When?

Application deadline: 21.8.2026

Start date: October 2026

Benefits of working with ProVeg

• A strong organisational focus on personal development, with a designated training budget

• Provision of a work laptop

• Flexible, trust-based working arrangements and home-office arrangements

• Career development support

• Mental health & wellbeing support via access to the OpenUp platform and a free Headspace subscription

• We are a workplace that encourages everyone to bring their whole selves to work. We are an inclusive workplace for our diverse employees around the world

• Generous annual leave entitlement - 25 days increasing by one day a year to a maximum of 30 days (plus bank holidays)

• Enhanced maternity, paternity, shared parental, and adoption pay

• Employee Assistance Programme including counselling

• Access to 24/7 virtual GP Service

• Access to the Wisdom app with exclusive perks and discounts

• Compassionate animal companion leave

• And, last but not least, become part of a great team and work with us towards a world where everyone chooses delicious and healthy food that is good for all humans, animals, and our planet!
   

Further Information
 

Please apply with your CV and a cover letter explaining why you are motivated to join ProVeg and describe how you can bring in your experience to this role. Even if you do not meet all the requirements, we still encourage you to apply. Our tasks are diverse, and we are flexible in how we distribute them. We are happy to support your growth and development.

We also encourage all applicants to apply without a photo or disclosing their date or place of birth.

If you are living with a disability, health condition and/or neurodiversity, please feel free to let us know how we can adjust and support your application process. For example, we can offer alternative tools, different interview formats, or additional time for tasks.

Important: Please make sure to use your own words and ideas in the cover letter. The goal is for us to know you better in order to assess if this role and your motivation are a good fit. Letters written with AI, or written in a language other than English, will be disregarded.

Application Procedure:

The recruitment process may include:

1. First screening of applications

2. Interview with People & Culture (30mins)

3. Job related trial task (~ 2 hrs.)

4. Second interview with the team (60mins)

As a Housing Options Officer, you will provide housing-related support, advice, and guidance to vulnerable young people aged 16-35 living in YMCA accommodation. You will work closely with residents to help them develop independent living skills, manage their tenancies, maximise their income, access education and employment opportunities, and move on to sustainable housing solutions. 

What you'll be doing

• Managing a caseload of young people and providing person-centred support.
• Completing assessments, support plans, and risk assessments.
• Supporting residents with budgeting, welfare benefits, tenancy sustainment, and life skills.
• Working with housing providers, local authorities, and support agencies to secure positive move-on outcomes.
• Managing rent arrears, anti-social behaviour, and resident welfare issues.
• Promoting safeguarding, wellbeing, and a psychologically informed environment (PIE).
• Acting as a shift lead when required and helping maintain a safe and supportive accommodation environment. 

About You

We are looking for someone who:

• Has experience supporting young people or vulnerable adults in a housing, support, youth work, or customer-facing environment.
• Understands the challenges facing young people experiencing homelessness.
• Has excellent communication, organisation, and relationship-building skills.
• Can work effectively with a range of internal and external partners.
• Is passionate about helping young people achieve positive futures.
• Can maintain professional boundaries while providing compassionate support.

About the opportunity

We are now recruiting for a Programme Coordinator for our schools in Birmingham.

• The Birmingham Programme Coordinator (maternity cover) oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Birmingham Programme Coordinator (maternity cover) supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Sunday, 30th August 2026
Interviews:On a rolling basis. Early application is advised.
Start date: Ideally, Monday 21st September 2026
Contract and hours: Full time, 12-month fixed-term maternity cover contract. A full working week is 37.5 hours.

Please note, a valid driving licence with access to a car for work purposes is essential for this role.

Duties and responsibilities
 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 

Qualification criteria:
 

• The right to work in the UK.
• A valid driving licence with access to a car for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 
 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 
 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

How to apply:

To apply for this position you will need to complete and attach an application form to your application. To do this, please download the attached application form, complete the sections in full and save the new file, and then click the 'apply' button.

You will be able to upload the completed application form on the next page.

Applications without an attached application form will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help you with making the application process work for you.

Amputee Network Development Officer – South West

Fixed term 12 months from starting date with potential to extend

Ensure that no amputee need cope alone

The Limbless Association is seeking a proactive, creative and resourceful Development Officer to enable the charity to extend its reach across the south west.

This is an exciting opportunity to play a key role in supporting individuals and their families experiencing amputation, through their rehabilitation, recovery and life beyond limb loss.

The Amputee Network Development Officer will play a pivotal role in the LA realising its outreach aims in the region. This role will build capacity across a range of outreach support activities, working closely with the Regional Development Manager (South), Services Development Lead and Volunteer Coordinator, to realise increased multi- stakeholder engagement, project reach, awareness of the charity and its services as well as working with the team to realise regional financial support of the LA’s work.

We’re looking for someone who:

· Is passionate about building strong outcomes focused relationships with a variety of stakeholders.

· Enjoys turning ideas into meaningful opportunities and actions.

· Can think strategically whilst remaining practical

· Understands the importance of lived experience and co-production

· Has a strong geographical knowledge of the south west of England.

· Wants to make a genuine difference

If you are motivated by improving lives with purpose and compassion, we would love to hear from you.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We  provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week

The Deputy Fitness Centre Manager is responsible for the operational management of TeamUCLGyms, ensuring all members have an excellent user experience across all sites. They have oversight of operational procedures, ensuring best practice and adherence to health and safety standards. They will lead from the front, ensuring fitness programming, exercise classes and personal training are of an exceptional standard. We pride ourselves on our inclusivity, and our ability to cater to all experience level and this role will help create an environment that is welcoming for all our site users.

Volunteering Manager
Job ref: FP-VM
Department: Finance & People
Location: Old Street, N1 7NH. From 1 November Waterloo SE1. (Most office-based staff work hybrid, working part of the time in the office and part of the time at home)
Contract: Permanent
Hours: Part-Time, 0.8 FTE
Salary: £43,000 per annum FTE, pro‑rated for 0.8 FTE

Lead CPRE’s volunteering strategy, champion diversity, and help build a thriving volunteer movement for the countryside by inspiring, supporting and engaging volunteers nationwide.

About You and The Role

CPRE, the countryside charity, is looking for an experienced and creative Volunteering Manager to lead the development and delivery of our volunteering strategy across the CPRE network. This is an exciting opportunity to shape how people from all backgrounds engage with our mission for a thriving, beautiful countryside for everyone.

In this role, you’ll collaborate closely with staff and volunteers across England, coaching and supporting them to create welcoming, inclusive and engaging volunteer experiences. You’ll identify opportunities to strengthen the volunteer journey, from attraction and recruitment to engagement, voice and recognition, ensuring our volunteering culture is accessible, diverse, supportive and inspiring. You’ll also drive the creation of new volunteering roles and programmes, with a particular focus on widening participation among groups currently under‑represented in our movement, including people of colour, disabled people, young people and people from working‑class backgrounds.

You’ll work with colleagues across departments, senior volunteers, and local CPRE groups, as well as external partners such as universities and community groups, and organisations, to build strong pathways into volunteering. You’ll champion best practice, support volunteer coordinators and supervisors, and lead continuous improvement through feedback, learning and innovation.

This role is ideal for someone with proven volunteering engagement lead experience, strong coaching skills, and the ability to build consensus and energise others. You’ll be part of CPRE’s shared services team, ensuring our volunteer engagement capacity matches our strategic ambitions.

About Us

We are CPRE, the Campaign to Protect Rural England. We stand up for the countryside, celebrate its value, and promote solutions to protect and regenerate it – now and for future generations.

2026 marks 100 years of CPRE standing up for the countryside. Our centenary is more than a celebration, it’s a call to action. It’s an invitation to Love Your Countryside: to protect what matters, regenerate what’s been lost and connect to the places that sustain us all.

We are committed to developing an inclusive and diverse CPRE in which everyone feels supported, valued, and always able to be themselves at work, because we recognise that a diverse and inclusive workforce is important in achieving our vision of a thriving, beautiful countryside for everyone. We therefore welcome applications from people of all backgrounds.  People from ethnic minority backgrounds and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sectors. If you identify as a person of ethnic minority background and/or disabled, we are particularly interested in receiving your application.

Closing date: Monday 14th September 2026
Interviews: 24th September 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

CPRE is an equal opportunities employer

Please note that we only accept applications from candidates with the right to work in the UK for the intended duration of the appointment.  If you are shortlisted for interview, we will conduct a right to work check prior to the interview.

No agencies please.

ABOUT CFAB

CFAB is the UK's only charity with a dedicated international children's social work team and the UK's sole member of the International Social Service (ISS) network. We identify, protect and support children and families separated by international borders as a result of conflict, trafficking, migration, family breakdown and asylum-related issues.

Working with partners in more than 130 countries, we are experts in international social work, cross-border child protection, international care proceedings and overseas family placements, helping children remain connected to their families, identities and cultures wherever possible.

ABOUT THE ROLE

We are seeking an ambitious and experienced fundraiser to join CFAB at an exciting stage of our development. This is a unique opportunity to help shape the future of a small charity with a global reach, securing sustainable income that enables children and families across borders to remain connected, protected and supported.

Fundraising is central to CFAB's long-term sustainability, generating almost 60% of the charity's £1million annual income. As we deliver our new organisational strategy and strengthen our External Affairs function, you will play a key role in growing and diversifying income to support our future ambitions.

Trusts and foundations will be at the heart of your role, building on our strong portfolio of funders while developing opportunities across corporate partnerships, supporter stewardship, challenge events and other emerging income streams. Working closely with the Deputy CEO, you will lead the day-to-day delivery of our fundraising strategy, develop new opportunities and help strengthen CFAB's fundraising capability.

As our senior operational fundraising lead, you'll have significant autonomy and the opportunity to influence organisational strategy while working as part of a collaborative team spanning fundraising, policy, communications and digital engagement. This role offers the chance to make a meaningful contribution to a growing organisation with an international impact.

You will also have the opportunity to recruit and line manage a Fundraising Coordinator from January 2027, helping to shape the next phase of CFAB's fundraising function.

If this sounds like the opportunity for you, and you have the

skills, experience and passion to succeed in this role,

we'd love to hear from you.

JOB SPECIFICATION

Key responsibilities:

1. Strategy Delivery and Management

Working closely with the Deputy CEO, you will lead the delivery of CFAB's fundraising strategy, translating strategic priorities into operational plans that support sustainable income growth.

You will contribute to fundraising strategy, budgeting and income forecasting, monitor performance against agreed targets and ensure fundraising activity is effectively managed through Salesforce. You will identify opportunities to improve fundraising processes, strengthen fundraising performance and support the development and implementation of new income streams and fundraising initiatives.

2. Trusts, Foundations and Corporate Partnerships

You will lead CFAB's trust and foundation fundraising programme, developing and managing a portfolio of funders, partners and supporters to maximise long-term income. You will prepare and oversee high-quality funding applications, reports and pitches, ensuring all funder requirements and deadlines are met.

You will also develop and manage corporate fundraising opportunities, identifying prospective partners, preparing partnership proposals and supporting the growth of corporate income as a strategic priority. Working alongside the Deputy CEO, you will help shape the organisation’s corporate offer and operate a shared account management model for strategic funders and high-value funding opportunities.

3. Relationship Management and Income Growth

Working with the Deputy CEO, you will lead the development and delivery of CFAB's stewardship strategy, strengthening relationships with existing supporters and creating meaningful supporter journeys for new donors. You will oversee donor communications, the supporter newsletter, and recognition processes, ensuring supporters understand the impact of their giving and remain engaged with CFAB.

You will also grow CFAB's challenge events programme, increasing participation, enhancing the supporter experience and developing challenge events as a sustainable source of unrestricted income.

Working collaboratively with the Deputy CEO, Digital Engagement and Outreach Lead, and Policy and Communications Officer, you will develop and deliver digital fundraising campaigns, including Big Give match funding campaigns, and a programme of fundraising events to grow and engage CFAB's supporter base.

4. Team Leadership and Fundraising Operations

You will line manage the Fundraising Coordinator, providing day-to-day leadership, coaching and support to ensure the effective delivery of fundraising operations.

You will oversee prospect research, fundraising administration, supporter stewardship, challenge events, Salesforce management and fundraising reporting, ensuring high standards of performance, accurate data management and effective collaboration across the fundraising function.

5. Governance and Representation

You will help prepare fundraising reports, pipeline updates, income forecasts and performance information for the Senior Management Team and Board of Trustees.

You will ensure fundraising activity complies with relevant legislation, the Code of Fundraising Practice, GDPR, Gift Aid requirements and organisational policies, maintaining the highest standards of fundraising governance and supporter care.

You will represent CFAB externally with funders, corporate partners, supporters and sector networks, acting as an ambassador for the organisation and helping to strengthen its profile, reputation and long-term strategic relationships.

6. Additional Responsibilities

As a member of the wider management team, you will contribute to organisational planning, continuous improvement and cross-organisational projects. You will identify opportunities to strengthen fundraising systems, develop new ways of working and support the long-term sustainability of the organisation. You will also be expected to attend occasional evening and weekend events, meetings and networking opportunities, and to carry out your responsibilities in line with CFAB's policies and relevant legislation.

Essential Skills, Knowledge and Experience

These criteria describe the core skills, knowledge and experience required to succeed in the role. Please ensure your cover letter demonstrates how you meet each of the essential criteria, providing examples where possible.

1. A successful track record of securing income through trusts and foundations within the charity sector, with experience of developing high-quality funding applications, reports and funding proposals.

2. A genuine passion for building long-term relationships with supporters, funders and partners, together with experience of identifying and developing new fundraising opportunities.

3. Experience of developing fundraising pipelines, supporter journeys and stewardship plans that strengthen relationships and maximise long-term income.

4. Excellent written and verbal communication skills, with the ability to produce compelling fundraising materials and build effective relationships with a wide range of internal and external stakeholders.

5. Experience of using CRM systems (preferably Salesforce) and fundraising data to manage relationships, monitor performance and inform fundraising decision-making.

6. Excellent organisational and project management skills, with the ability to manage competing priorities, work independently and contribute strategically to the continued growth and diversification of fundraising income.

Desirable Skills, Knowledge and Experience

The criteria below are not essential but will help us identify candidates with additional relevant experience. We encourage you to apply even if you don't meet every desirable criterion.

1. Experience of fundraising within a children's, family support, social care or international charity.

2. Experience of corporate fundraising, challenge events, supporter stewardship or digital fundraising campaigns.

3. Experience of line management or supporting the skills and development of colleagues, volunteers or interns.

Are you passionate about improving the health and well-being of your local community? Do you have the skills and compassion to support individuals living with long-term health conditions? We’re looking for a motivated Health & Wellbeing Facilitator to join our dedicated team at Age UK Bromley & Greenwich.

About the Role
As a Health & Wellbeing Facilitator, you will play a pivotal role in delivering our Long-Term Health Conditions Programme. This includes leading self-management workshops, organising peer support groups, and empowering clients to make positive lifestyle changes. You’ll be a key player in helping individuals build confidence, enhance their health knowledge, and take control of their well-being. Working closely with colleagues and volunteers, you’ll connect clients to valuable services, create support networks, and make a tangible difference in their lives.

What You’ll Do:

• Work with the Lifestyle Coordinator to plan and deliver engaging health and well-being workshops for individuals with ongoing health conditions.
• Facilitate support groups, training and supervising volunteer peer mentors to provide targeted, condition-specific guidance.
• Collaborate with partner organisations to ensure a smooth referral process for additional services like Befriending, Carer Support, and Handyperson services.
• Provide personalised support through various channels, including face-to-face meetings, phone calls, and online communication.
• Help clients develop essential skills, such as managing medication, reducing stress, and communicating with healthcare providers.
• Monitor programme outcomes, maintain accurate client records, and contribute to continuous service improvement.

About You
We’re looking for someone with excellent communication skills, a proactive attitude, and a genuine passion for helping others. You should have experience working with individuals who face health challenges and a commitment to promoting independence and well-being. Knowledge of local resources and services is a plus, as is experience in organising health-related workshops or programmes.

Essential Skills & Experience:

• Strong communication skills with a track record of supporting individuals facing health challenges.
• A basic understanding of long-term health conditions and how they impact physical, emotional, and social well-being.
• Ability to work effectively both as part of a team and independently.
• A flexible and adaptive approach to meet the needs of our clients.

Why You’ll Love Working with Us
At Age UK Bromley & Greenwich, we are passionate about making later life a time to enjoy. Join a supportive, mission-driven team where your work is valued and where you’ll have the chance to make a real difference in your community. We value equality, respect, and creativity, offering a collaborative and flexible work environment.

What We Offer:

• 27 days of annual leave (pro rata), plus bank holidays.
• Pension scheme with a competitive employer match.
• Hybrid working options considered (after completion of Probation Period) to support work-life balance.
• Access to the Employee Assistance Programme for mental, financial, and physical well-being support.

We can’t fix issues like poverty, inequality, health and climate change alone. We are fully conscious of the scale of the challenge that faces the country and the urgent need to respond. That’s why the School for Social Entrepreneurs exists, to empower and equip people with entrepreneurial ideas and solutions to grow the social economy. The social economy is a movement of organisations and enterprises that prioritise people and planet. Together, we are committed to tackling the greatest social and environmental challenges of our time.This is a new and exciting role at a significant time of growth for the School for Social Entrepreneurs. In the coming year. we are developing new programmes, working with leaders who are developing small community led social and environmental projects as well as leading larger charities and social businesses developing social investment and housing solutions.

We’re not a traditional funder. Our grants tend to be small, but they punch above their weight, helping social and environmental entrepreneurs take the next step to grow their organisations. Our grants run alongside learning programmes, challenging and supporting leaders. We’re innovative in how we do this, through both traditional and enterprise grants. We lead on Match Trading™, a grant that challenges leaders to grow their trading income, and we are working on further grants innovations.

You will work with our Grants Team, Project Co-ordinators and Assessment Lead to develop and support grant management across a range of programmes. Your role will be to lead on specific programmes, including supporting assessment, onboarding and grant management. You will ensure that grantees are fully supported to manage their grants and ensure that grant management is compliant, auditable, efficient, and timely. You will support the development of grant policies and processes, writing grant paperwork and documentation, overseeing payments, and reporting to the wider Programmes Team and others about our work.

You don’t need to have managed grants before, but you do need to have a good understanding of a wide range enterprises and charities, gained through experience of training, business consultancy or development support. You will have a good understanding of business models, legal structures and financial systems that social and environmental organisations and community run and owned businesses may use. You will need to understand social enterprise finances, be able to read accounts, budgets, cashflows and have a good knowledge of social enterprise income streams.

We need someone who understands how hard it is to start up and grow social and environmental enterprises and can support people from diverse backgrounds in managing their grant, finances and growing their business.

Are you up for the challenge?

Interviews: Friday 18th and Friday 25th September (online)

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Summer Program Director 

Reports to: Operations Manager 

Hours: 8.00 am - 4.00 pm M-F (times may vary during the 10 weeks of summer)

Contract: November 2026 - September 2027

Salary: Grade 7 on the support staff scales, £45,934 - 48,732 depending on experience

Overall purpose 

To have overall responsibility for the successful planning and delivery of the ASL Summer Program. The selected candidate will be accountable for designing, budgeting, recruiting, promoting and supervising the day-to-day operations of the program, providing a safe, enjoyable, and age-appropriate experience for campers that is culturally aligned and similar to the day program at ASL. This leadership position is charged with the long-term objective of evolving and changing the program to improve offerings, and experiences and ensure sustainable financial performance. 

Responsibilities 

Program oversight

• Work with school administration to set strategy and goals for the summer program, in alignment with the overall goals of the school

• Develop and monitor budgets and KPIs 

• Design and create the program of offerings (before the portal opens in March)

• Actively enhance and grow all aspects of the summer program  

• Create or enhance program policies and procedures

• Conduct a post-summer debrief, incorporating surveys, performance data analysis and a report to management

People

• Ensure appropriate staffing for all programs, including the recruitment and ongoing management of staff

• Hire and schedule teachers, coaches, assistants, and counsellors with the assistance of the Canons Park Manager (s) and other team members. 

• Ensure counsellors are interviewed, trained and supported to work in the program.

• Hire supporting staff when needed.

• Support HR to ensure all summer program hires are correctly DBS checked and complete necessary training materials before starting work. 

Planning / Operations

• Conduct advance planning for all aspects of the program during the school year 

• Coordinate between various departments to ensure the summer program and facilities are adequately prepared 

• Work with the Transport Manager to ensure appropriate busing is arranged for offerings. Also, manage buses during the summer weeks..

• Supervise the morning drop-off and collections during the summer weeks. 

• Support the Canons Park Manager and other program leads with any challenging parent communications or interactions during the summer weeks. 

• Support the coordinator(s) with any issues related to parent registrations or refunds. 

• Respond to messages from the summer email inbox from December.

• Supervise the careful release of campers by counsellors, coaches and teachers to their parents at Waverley Park.

• Manage any possible parent complaints, including but not limited to refunds, camp swapping etc

• Manage and support any child safeguarding concerns that may arise during the summer.

• Work with the Facilities Manager to organize room locations and spaces

Other

• Update and test the employment pages and forms, the summer web pages, and the Veracross portal listings. 

• Manage and confirm the weekly payroll and submit it for processing. 

• Work with the Accounts department on payroll, purchasing (Soldo cards), budgeting and abiding by the ASL financial procedures. 

• Work with the Advancement department (ASL communications/website team) to set up / update the webpage and advertise the programs internally and externally through school announcements, emails and local magazines

Selection criteria

Essential qualifications/experience:

• Experience working with children of the ages 5 to 14 years old

• A positive and flexible attitude towards working in and leading a team

• Excellent communication and interpersonal skills

• A demonstrable awareness of and commitment to diversity and inclusion and to safeguarding in education

• Comfort with using a variety of technology platforms 

• Previous experience managing/leading teams 

• A professional approach and experience with customer service 

Desirable qualifications/experience:

• Previous teaching or assistant teaching experience with children 

• Previous experience with hiring extracurricular teachers and assistants

• Previous experience with designing and managing activities for children

• Experience with managing budgets and meeting financial or performance targets

This position description is current at the date shown but following consultation may be changed to reflect or anticipate changes in the role that are commensurate with the job title and salary.

The American School in London is committed to safeguarding and promoting the welfare of children and young people and expects all trustees, employees and volunteers to share this commitment. All new appointments will be subject to appropriate checks: Disclosure and Barring Service (DBS enhanced), Disqualification by Association Self-Declaration, Declaration of Criminal Record, checks against the Teaching Regulation Agency (TRA) Prohibition List (Teacher Status Checks) including Identity, Address, Date of Birth, a Full Employment History, Right to Work in the UK, overseas checks where applicable, at least 2 references (one with current or most recent employer, where appropriate) and original documentation of Qualifications (where appropriate). For positions into Senior Management a Prohibition from Management Check (s128 Directive) will also be undertaken.

All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed.

ASL is dedicated to fostering courageous global citizenship in a diverse and inclusive school environment. In our international community, we aspire for the cultures and backgrounds of our employees to mirror those of our families and student body, and we enthusiastically welcome applications from candidates who bring diverse life experiences, perspectives and skills. Educators with knowledge of global education and prospective applicants for any position who are committed to diversity and inclusion are particularly welcome to apply. The American School in London will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity or expression, sexual orientation, marital status, maternity or parental status, or any other legally recognised protected basis under local law. Read our Diversity, Equity and Inclusion statement here.

The Opportunity 

As a key leader within our Partnerships and Income Development team, you will be responsible for creating, developing and delivering the Social Mobility Foundation’s Employer Programme – how we inform, influence and positively impact employer-led social mobility, and a source of income generation.

You will champion the Employer Programme internally, forging effective collaborations with colleagues across the organisation to ensure that our work with employers is understood and celebrated, and that opportunities to promote, develop and grow are maximised.

Reporting to the Head of Partnerships and Income Development, you’ll be the custodian of the Social Mobility Employer Index (SMEI) – our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. A key priority for this role will be a strategic growth plan for the Employer Programme that focuses on growing Index entrants, diversifying employment sectors, progressing employer best practice and maximising revenue.

By collaborating with internal teams and existing partners who offer pro-bono consultancy, you’ll scope, develop and deliver new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace.

We’re looking for someone who is willing and able to move easily between strategic thinking, marketing and hands-on delivery, and is excited about taking full ownership over this important work. Combining a passion for delivering our mission with keen commercial acumen, high attention to detail and project management skills, this is a unique chance to make a big impact on social mobility in the UK.

Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

When in the office you will be based in one of our regional offices (either Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle – depending on preference and accessibility). This is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Contract: Full-time/Part-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. 

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. 

Key Responsibilities:

1. Customer service and value proposition

• Develop value propositions for the SMEI and other employer products and services to help employers understand and improve social mobility in the workplace 
• Create and develop assets and activities to market the Employer Programme to employers across a range of platforms 
• Define the customer journey for the SMEI and ensure seamless customer experience, with clear and proactive communication and relevant content and resources 
• Actively manage and steward the customer pipeline for the SMEI and broader Employer Programme, reporting on prospects, acquisition and conversion 
• Gather customer feedback and market insights to help improve and develop products and services  

 2. Product ownership and project management 

• Project manage the Programme, with responsibility for key delivery areas yourself, as well as working with the Senior Index Coordinator / Policy Officer and other colleagues/external suppliers to deliver 
• Oversee the day-to-day delivery of the Programme and the annual Index scoring and feedback cycle, working with the Senior Policy Officer to ensure a smooth experience for employers  
• Lead the annual cycle for the SMEI product and other employer products as they are developed: defining the scope of work and setting priorities, survey review and design, data collection, overseeing marking and reporting, product review and evaluation 
• Manage all aspects of the Employer service, including the ongoing development of the digital platform, employer resources and online content   

3. Product and service development

• Develop the Employer Programme by scoping, developing and delivering new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace, e.g. a consultancy offer, events, webinars, staff training and off-the-shelf resources  
• Work with pro-bono supporters and existing partners to scope need, and test and pilot new products and services 
• Responsible for the annual evaluation of the programme, drawing on data and policy evidence, customer feedback and sector insights to inform development  

4. Stakeholder Management

• Champion and represent the Employer Programme externally, including attending and presenting at events, acting as spokesperson, meeting prospective entrants and other opportunities to grow connections and reach 
• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace and employer-led social mobility 
• Scope and create an external advisory group to support the development of the products and services that form part of the Employer Programme 
• Seek opportunities to collaborate with external partners to share relevant content and tools, and co-create and develop new products and services 
• Ensure that insights and impact from the Index and the SMF’s work with employers are communicated internally and externally 

5. Systems and Processes

• Work with internal and external partners to ensure the Index is as technologically efficient as possible, e.g. automating aspects of the marking and feedback process, ensuring quality monitoring, evaluation and reporting and identifying and progressing other ways to drive efficiency and maximise reach, whilst retaining the quality of the programme 
• Drive best practice and set a culture where digital tools are used effectively for relationship management and fundraising, including Salesforce 
• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner record 

6. Leadership and Development

• Play a proactive role in leading and inspiring the team, fostering a collaborative and creative culture of fundraising, income and product development 
• Champion the Employer Programme internally, forging effective collaborations across the organisation to ensure that our work with employers is understood and celebrated, and that opportunities to promote, develop and grow are maximised. Key relationships will include colleagues working in communications, campaigns and advocacy, data, finance and programme development.  

7. Line Management (Matrix Structure)

• Day-to-day people management  
• Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth  
• Recruit and induct new team members, and oversee the separation process for any leavers   
• Reasonably support well-being; provide a supportive work environment, and address any issues that may impact the well-being and morale of your reports   

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

Commercial and customer service:

• Demonstrable experience in managing pipelines and/or stewarding customers, demonstrating excellent customer service skills and a high attention to detail
• Confidence in public speaking, presenting or facilitating workshops with professional audiences 

Project management and product development:

• Demonstrable experience designing, delivering and developing programmes, products and/or services that meet organisational needs 
• Demonstrable experience in project management, shaping long-term strategy while managing day-to-day operations and delivery 

Project management and product development:

• Strong interpersonal and communication skills, with experience building and managing relationships 

IT skills:

• Experience using Microsoft Office
• Experience of using or understanding of CRM software to effectively support pipeline and partnership management e.g. Salesforce
• Experience of or understanding of managing and using digital platforms for programmes, products and/or services 

Policy and data skills (desirable):

• Understanding of issues related to social mobility, diversity and inclusion, or workforce development
• Understanding of and/or experience in benchmarking tools, indices or assessment frameworks 

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings.

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Thursday 3rd September and provide the following information:

1)    An outline of your previous relevant job roles (job title and dates only)

2)     A cover statement outlining your suitability for the role, with particular emphasis on how your experience, skills and knowledge meet the person specification (max. 750 words)

Thinking of using AI to help with your application? AI tools (such as Chat GTP, Gemini and Copilot) can help you research the SMF and the role you're applying for. They can also help you structure your application. The applications that stand out most are the ones that feel genuine and reflect your unique self and experiences.

Please note that generic applications and CV’s will not be considered.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis Café / Helpline Support Worker
Reference: 374
Responsible to: Crisis Cafe/Helpline Coordinator
Contract: Permanent
Hours: 22.5hrs (3 evenings) or 30hrs (4 evenings)
Work Pattern: 17:30 – 01:30, working across a 7-day flexible rota including some weekends
Salary: £26,000, increased to £26,775 following successful probation (pro-rata for part-time)
Working base: Stevenage - expectation to travel across all Cafe sites where necessary (Watford, Stevenage, Ware and Hatfield)

About the Role

To be a key member of the staff team delivering the Nightlight Mental Health Crisis Services. Taking part in a rota covering 7 days per week, ensuring the delivery of high-quality crisis support, and instilling Hertfordshire Mind Network’s values throughout the Crisis Cafe/Helpline services. Working closely with other staff such as the Service Manager, Team Leads, Coordinators, Support Workers and volunteers in order to ensure services are of the highest quality and to support the continued growth and development of the service.

About the Service

Hertfordshire Mind Network’s Nightlight Service (Cafés, Helpline, 24/7 Crisis House, A&E Liaison service and Daylight provision) is proud to provide urgent support, crisis intervention, and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our diverse team, you will work closely with service users in crisis, by using a person-centred approach to ensure that everyone is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
• To provide 24/7 support for individuals experiencing a mental health crisis.
• To increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date: 21st August 2026
Interview date: Early September, at Watford Wellbeing Centre
N.B: Please quote reference number 374 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.