Customer operations coordinator jobs

Purpose of the Role

To ensure consistent and high-quality delivery of all operational and participant support aspects for external programmes, including our new Accelerator offer. This role is responsible for coordinating people, processes, logistics, and partner inputs across different delivery models (online and in-person) so that programmes run smoothly, participants are well-supported, and reporting is accurate. The Coordinator acts as the hub for collaboration, administration, and progress tracking—enabling Programme Leads to focus on strategy and outcomes. The role drives continuous improvement and adapts delivery in response to participant and partner feedback

Do you want to help keep a busy dog-loving workplace running smoothly?
We’re looking for a Facilities and Post Room Coordinator to support the day-to-day operation of Dogs Trust’s London office. You’ll manage incoming and outgoing mail, maintain supplies and equipment, and assist with facilities tasks to ensure a safe, welcoming, and well-functioning environment for staff and visitors.

What does this role do?
As a Facilities and Post Room Coordinator, you'll:

• Coordinate facilities contracts, office supplies, and related purchase orders and invoices.
• Provide support to colleagues and visitors, including meeting room setup, AV assistance, and reception cover.
• Manage incoming and outgoing post and couriers, ensuring timely distribution and deliveries.
• Maintain communal areas, monitor stock, report building issues, and carry out First Aid and Fire Marshal duties.

Could this be you?
You’ll have experience in a busy administrative environment, delivering excellent customer service with strong communication and interpersonal skills. Highly organised and proactive, you’ll be confident managing multiple tasks, willing to undertake First Aid and Fire Marshal training.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

THE SUNDAY TIMES BEST PLACES TO WORK 2025

As we celebrate 40 years of making a difference, The Cinnamon Trust continues to grow, and we want you to be part of our journey! Our headquarters in Hayle, Cornwall, is looking for a compassionate, dedicated individual to join the team as an Assistant Community Services Manager.

To provide excellent support to The Community Service Manager and the co-ordinator teams having full regard to the charity’s objectives and priorities at all times, meeting or exceeding the Charities legal, ethical and moral standards. Lead by example by showing the ability to communicate interpersonal skills, problem solve, decision making and time management.  To help ensure that the teams work effectively in terms of daily operations and maintain accurate and timely follow ups with all new and ongoing cases.  To build rapport with our clients in a warm and friendly manner and have empathy with our clients’ needs.  To quickly identify any problems and ensure each conversation is handled in a compassionate manner. 

A good telephone manner is essential, together with excellent literacy, verbal analytical and IT skills, coupled with the ability to work to tight deadlines, often under pressure. To be able to show initiative and a ‘can do’ attitude at all times.

You will have worked in the charity sector at a senior level for a number of years and have the experience of managing a large teams is essential. Ideally, you will have a background in managing volunteers and have up to date knowledge of best practices, risk assessments and guidelines.

This is a sensitive role which requires an individual with the ability to handle confidential information and correspondence.

MAIN DUTIES AND RESPONSIBILITIES:

i. To be responsible for supporting The Community Service Manager to manage and motivate the coordinator teams

ii. To work closely with The Community Service Manager to ensure that all the charities goals are met and complete tasks as directed by senior management.

iii. Review and allocate all new/updated cases in management, at least twice weekly, and be responsible for delegation of tasks. Any urgent or terminal cases are to be reviewed and delegated immediately.

iv. To monitor performance and capability of the team as individuals and discuss this with The Community Service Manager on a regular basis. Where necessary to provide written reports.

v. Allocate CT admin enquiries and OOHs office voicemails daily.

vi. To Support The Community Service Manager with interviews for new members of the co ordinating team.

vii. In the absence of The Community Service Manager to deal with any difficult situations or complaints and to follow our complaints policies, guidelines and procedures.

viii. To communicate effectively with team members, respond promptly to staff and operational enquiries. Provide feedback and support as well as addressing any issues or concerns and where necessary make a referral to the Head of Department.

ix. Work with The Community Service Manager to ensure that the whole team work well together.

x. To work closely with the Community Support team.

xi. To help answer incoming calls and general queries relating to your team and relay messages where appropriate.

xii. Throughout the course of your work to ensure you record your responses on each individual case on our database.

xiii. Throughout the course of your work, to identify possible good stories to enable us to approach and persuade all individuals involved to submit an article for the newsletter.

xiv. To demonstrate a proactive, positive and flexible attitude to all our clients.

xv. To have flexibility to work additional hours for holiday and sickness cover when required

xvi. To liaise with all other staff of the Trust in a flexible manner.

xvii. At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust.

xviii. If necessary to be a key holder and be available to both open and lock up.

xix. Complete mental health first aid training and support all staff as/when needed in this role.

xx. Be available to support The Community Service Manager when necessary to cover as on call support for L2 OOH’s co-ordinators. Where necessary cover L2 sickness/absence OOHs.

xxi. Maintain operational standards that meet the company’s expectations.

xxii. To always protect the good name of the company by ensuring the highest level of professionalism at all times.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust.

In Spring 2028, the National Gallery will launch a new, public-facing Research Centre to facilitate and showcase our world-leading research in the history and science of painting. This will be a complex space sitting at the intersection of multiple valued research stakeholders both within and beyond the Gallery, including the Gallery’s own wide array of research-active staff, our Artists-in-Residence, specialist users of our extensive Library & Archive collections, and a research-engaged general public attending events and consulting materials.

We are now recruiting for a new role, a Research Centre Manager, to support in the creative planning and daily delivery of an exceptional experience at the Research Centre. The role-holder will provide vital clarity and consistency in the day-to-day running of this multifaceted space to ensure a smoothly functioning whole. This includes coordinating all aspects of the Research Centre operations, managing staff, ensuring compliance with regulations, and maintaining the Research Centre facilities and administration. They will also think creatively about the Centre’s different spaces and, alongside Gallery colleagues, will help produce exciting research programming.

An ideal candidate will have experience in a comparable multifaceted role, and will bring to the Gallery strong leadership, excellent communication, creative programming, innovative problem-solving, and strong organisational skills to manage both day-to-day operations and strategic planning for the Centre.

This is a full time, permanent position and requires on-site working 5 days per week.

Applications closing date is 2nd January at 23:30hrs.

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 front-line charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit Fareshare UK - Official Website

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.

The Role

This is an exciting time to join FareShare as we enter a period of expansion. The successful applicant will co-ordinate the day-to-day operations, oversee and support a team of volunteers to ensure the ongoing success of the FareShare Southern Central food warehouse in Southampton.

 This will involve working closely with warehouse colleagues and volunteers to ensure that all operational activities are completed to the agreed timetable and to the food safety standards set out in the FareShare operating manual.

 As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Main Areas of Responsibility

Operations

· Work as a team with the Warehouse Manager, Deputy Warehouse Manager colleagues and volunteers to ensure all shifts are adequately planned, supervised and meet operational needs.

· Responsible for organising food distribution using the FareShare food management systems.

· Maintain excellent relations and communications with volunteers, staff, food suppliers and charities.

· Ensuring all key activities and milestones per shift are met.

· Work with the Warehouse Manager to develop new operational processes as required and take an active role in their implementation.

· To carry out any other duties which may be necessary.

Health and Safety

· Be responsible for the Health & Safety and security of FareShare Southern Central buildings, vehicles, staff and volunteers.

· Carry out & update risk assessments as defined by the FareShare operating manual and complete risk assessments for all new activity as required.

· Ensure compliance with all FareShare policies and procedures and industry standards as required by food donors and regulators.

· To ensure that the vans used by FareShare Southern Central are roadworthy and legal (taxed and insured) and to ensure there is payment of appropriate charges.

· Support the development of relevant policies and procedures for FareShare and to ensure that all staff, volunteers, food suppliers, charities and visitors adhere to them as appropriate.

· To comply with monitoring and evaluation systems as required for the Regional Centre’s activities and report regularly to the Warehouse Manager as required. 

Operating Hours and Shift Pattern

Position will be 7am to 3pm/ 8am – 4pm, Monday – Friday and occasional Saturdays on a rota basis.  

 Flexibility  is required to provide cover for planned and ad-hoc absences as well as Public and Bank Holidays is highly desirable in this role and also offers the opportunity for additional hours to supplement the core hours.

What you’ll bring - essential

We have listed below, the experience and attributes we’re looking for, but we understand that not everyone will tick every box. So don’t worry. If you can demonstrate the core competencies, and more importantly, have the drive and passion for the role – we’d still love to hear from you. We’re committed to supporting your development in the areas where you may have less experience.

Essentials Requirements

· You are someone with an interest in food insecurity.

· Level 2 Certificate in Food Hygiene.

· Pro-active, organised and able to work under pressure, whilst maintaining excellent attention to detail.

· Experience of working as part of a team.

· At least one years’ experience that include either, supervising/managing staff or volunteers within a warehousing/operation food distribution setting.

· Experience of working in a team with evidence of demonstrating a flexible approach to team working.

· Experience of working on own initiative, able to manage own workload and prioritise tasks to meet objectives.

· Computer literate with experience of working with MS Office and other bespoke software packages

· Experience of driving vans / medium sized vehicles 3.5 Ton

· Excellent interpersonal & communication skills, clear ability to adapt approach to a diverse range of audiences

· Team player able to motivate and develop people through positive approaches

What you’ll bring - desirable

· Level 2 Food Safety Qualification

· Experience of taking responsibility for health and safety issues within a food distribution and/or warehousing operation

· Experience of working in a highly regulated environment and demonstrable risk assessment capabilities

· Experience of delivering training to staff or volunteers

· Experience of working with people who may have additional support needs

· Full Clean driving license

Competencies and behaviours

· Excellent communication both written and verbal, to various audiences

· Proven ability to provide a customer focused service 

· Excellent, proven organisational skills

· A passion for FareShare’s mission

Closing Date  3rd December 2025.

This role is know internally as Representation Coordinator.

The Role
As a Representation Coordinator at SUSU, you'll be part of a fast-paced, expert team working together to deliver our Representation offer. You'll coordinate and assist in the effective operation of the Representation team by encouraging and supporting our Student Officers, Academic Representatives, and subject based societies.  You will maintain and develop the Academic Representation structure, and maintain the transparency and integrity of the democratic structures of SUSU. You'll work to strengthen the student voice and identify issues that SUSU can take forward on behalf of SUSU.

About You
Whilst not essential, it's desirable that you hold demonstrable knowledge and understanding of University academic structure and processes in the Higher Education sector, and have experience in the specialist area of work - Student Representation. It's essential that you have experience in project development and management, delivery of training, and have excellent office administration skills, and you must be able to work in a student-lead environment of elected officers. You can find the full Person Specification within the Role Profile attached.  

About Us

We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple:  SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience. 

As part of our team, you'll enjoy: 

• Salary of £27,012 to £29,049 per annum
• Generous paid holiday - 24 days per year, plus eight closure days (around Easter, August and Christmas) on top of eight bank holidays (and an opportunity to purchase up to an additional week of holiday). 
• Great pension – we contribute 10% into your defined contributions pension scheme. 
• Travel perks – discounted UniLink and Blue Star bus passes, a Cycle-to-Work scheme. 

To find out more about SUSU and our benefits, visit our website. 

Apply Now

You can easily apply using your CV and covering letter by clicking on 'Apply Now'. 

For further information prior to submitting your application, please see the contact details listed within the job advert on our website.

Closing Date: 12pm, 17 December 2025 

Interview Date: 8 January 2026

Please note feedback will not be provided if you are not shortlisted for interview.   

SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters. 

Help us tackle health inequalities and support people excluded from care.

You’ll coordinate and deliver DOTW’s (London-based) outreach clinics and national advice line, guiding volunteers and ensuring compassionate, high-quality services for people facing destitution, violence, trafficking, or homelessness.

We’re looking for someone with excellent coordination and advocacy skills, emotional resilience, and experience supporting vulnerable groups. You’ll lead with empathy, think on your feet, and keep service users’ safety and dignity at the heart of everything you do.

We offer clinical supervision, wellbeing support, and training in trauma-informed and safeguarding practice.

We warmly welcome applicants with lived experience of migration, homelessness, or exclusion from health services.

Join Universify as our Programme Co-ordinator! This is a great opportunity for someone experienced in working with young people and interested in joining a friendly and passionate team to deliver a core aspect of the charity’s objectives. 

Who we are

Universify exists to create a fairer, more equal society where every young person can fulfil their potential regardless of their background. We equip young people from low socio-economic and underrepresented backgrounds with the skills, knowledge, and belief to fulfil their potential through education.

We work primarily with Year 10-11 students (aged 14-16) to increase their aspirations, improve GCSE attainment and to gain a greater understanding of post-18 pathways, particularly university, to make a more informed decision about their future. To achieve our aims, we currently run two year-long programmes. Our main Oxford programme includes a week-long residential in summer of Year 10, a 3-day GCSE-focused revision residential in the spring of Year 11, and regular online coaching. Our Step Ahead Bristol programme consists of a calendar of day visits in Bristol and Oxford in Year 10 and 11 and regular online coaching. 

The role

As the Programme Coordinator, you will work within the programme team to co-ordinate and deliver our national programme and communities programme for over 100 participants. You will also support the planning and oversight of our activities for partner-led programmes. 

Main Duties

• Preparing and delivering our programmes
  • Organise programme logistics- including managing room bookings, kit preparation, individuals’ requirements
  • Co-ordinate recruitment and onboarding for students, tutors and volunteers
  • Manage general enquiries and administration alongside the programme team
• Coordinating the coaching programme and managing enquiries
• Support the delivery of external partner programmes including outreach days, and alumni programme 
• Provide safeguarding support as part of the charity's safeguarding team and providing on-course safeguarding support to students and volunteers
• Co-lead the student council alongside the Volunteer Officer to promote students’ views in the charity’s decision-making 

SKILLS AND EXPERIENCE

Required skills and characteristics

• Strong interpersonal skills and ability to communicate with different audiences 
• Proactive, adaptable and self-motivated; a quick learner who enjoys working in a small team
• Ability to create and maintain relationships with a range of external stakeholders, especially schools and young people 
• Ability to organise large amounts of information and oversee a range of small-medium sized tasks concurrently 
• Ability to manage a large project including communicating progress and plans to a team, prioritising tasks, and delegating where necessary
• Some data analysis skills and an understanding of charity impact reporting, or a willingness to learn about impact reporting 
• Works well in a small team and is interested in working in a small organisation

Required experience

We are looking for candidates with the following experience:

• Experience of working with young people, particularly vulnerable groups, including delivering programmes 
• Experience working flexibly across multiple projects
• Experience in managing a large project independently; ready to take the initiative to deliver a project to a high standard 
• Experience and confidence in using MS Office and Excel 
• Secure knowledge and experience of child safeguarding policy and practice. Level 3 Safeguarding Lead qualification or a willingness to obtain this as part of the role

Desirable experience and skills 

Ideally, candidates would have experience in a few of the following areas:

• Experience managing residential programmes or large-scale events as part of a team. Experience of designing educational programmes.
• Experience of working with schools and universities
• Coaching expertise and ability to train coaches
• Experience of using the basic functions of a CRM and a willingness to build this knowledge
• Some data analysis skills

At Universify, we want everyone to feel confident and supported. If you have any questions about the role or the application process, please get in touch.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

Closing date: Midnight on 03 December 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 16 December 2025

Falmer Bar is one of the busiest and most popular spots on campus. Open all day, it serves everything from bar meals and deli sandwiches to fresh coffee and bubble tea. By evening, it’s a lively hangout for students, staff, and the local community with live sports on the TVs and various different forms of entertainment.

We’re looking for a Bar Manager to lead the day-to-day running of this vibrant venue. You’ll manage the team, take care of stock and ordering, and bring fresh ideas to our menus and drinks range. It’s a hands-on role in a fun, fast-paced environment where no two days are ever the same.

You’ll also work alongside our Entertainment and Hospitality Coordinator to make sure events, promotions, and bookings all run smoothly.

If you’ve got bar management experience - or supervisor experience and looking to progress to the next stage, you enjoy working with people, and want to be part of a buzzing campus bar, we’d love to hear from you.

Could you be our new Service Manager?

Who we’re looking for

Are you dynamic and resourceful? Are you motivated by helping people to help themselves? Can you enthuse a volunteer team to support people experiencing complex and emotionally demanding issues? We’re seeking a Service Manager to maintain and develop our remote services from our office in Nottingham. 

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Head of Service Delivery, you will be responsible for recruiting, training and supporting volunteers to deliver a service to Litigants in Person, facilitating day-to-day operations, and building and sustaining relationships with key contacts at our partner university and the national court service, as well as providing line management to our Volunteer Support Coordinator.

This post is funded by The National Lottery Community Fund

Contract:  Permanent, full time (37.5 hours per week)
Salary:  £25,787 - £27,047 per annum
Location: Exeter, EX2 8ED
Closing date: Sunday 7th December 2025 
Interview date: Tuesday 16th December 2025 

 
We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations in Devon! 

 In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time! 

More about the role 
Our Devon centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. We help pets through our two main services, Home Direct and our fostering network of over 80 volunteer foster carers.

In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers. 

 You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Co-Ordinator's maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively. 

Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally. 

This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.

About you 
You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care. 

As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement. You’ll lead a team of Pet Welfare Assistants and Foster Coordinators, empowering them through effective management and coaching. 

With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations. 

Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. 

Having worked in emotionally charged environments, you understand the importance of resilience and have excellent “bounce-back ability.” Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace. 

Knowledge, skills, and experience  

• Significant experience in managing a team. 
• Significant experience in delivering high level Customer service in a fast-paced environment. 
• Significant subject matter expertise and application of pet welfare and handling of domestic animals 
• High standard of verbal and written communication. 
• Current full driving licence 
• The ability to demonstrate, understand and apply our Blue Cross values 

It would be great (but not essential) if you also had:  

• Performance management and improvement experience.
• Experience working with volunteers. 
• Understanding of safeguarding issues.

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.  

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 7th December 2025. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits  
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes:  

• Enhanced annual leave entitlement: 30 days plus bank holidays  
• Pension scheme with enhanced employer contribution  
• Health cash plan  
• Life assurance  
• Unlimited access to an employee assistance programme  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife  
• Recognition scheme Annual volunteer days 
• Claim for professional fees  

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

Job Purpose 

• Oversee the delivery of a high-quality programme of community activity and engagement across three London Boroughs.

• Develop and grow our community engagement offer to ensure the needs and preferences of older people are being met. 

• Manage, lead and motivate a team of experienced community engagement officers, centre managers and lunch club coordinators. 

• Ensure a well-evidenced, high-quality and responsive service is delivered to clients with professionalism.

• Ensure that all team members are equipped with the knowledge and resources necessary to deliver and continuously improve our offer. 

Key Tasks 

• Day-to-day management and leadership of the Community activities team comprising paid staff and volunteers, ensuring a strong team culture and their ongoing professional development.

• Support and develop your direct reports to include supervision, annual appraisal, planning of continued professional development opportunities and training needs. 

• Support and develop your team including team meetings, consultation and feedback sessions and establishing a culture of continual improvement.

• Collaboration with managers across the organisation to ensure consistency of management practice and joined-up service delivery.

• Work with the AUKEL Communications team to plan and deliver accessible programme information to a range of audiences across multiple channels.

• Lead and oversee the monitoring, recording and reporting of all activity within the programme area; ensuring the service is meeting key performance indicators (KPIs), identifying and flagging any concerns and taking proactive action to address this; ensuring that internal and external stakeholders receive accurate and timely reports.

• Work collaboratively with other agencies providing aligned services, opportunity-spotting, cross referrals, maintaining excellent working relationships with all external stakeholders.

• Support the Head of Community to ensure that evidence of the wider impact of our offer is spotlighted and presented to a wide range of stakeholders.

• Manage the budget, sign-off expenses, and ensure projects are delivered to budget, liaising with the Finance Department as necessary. 

• Support the Head of Community with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders. 

• Contribute to the organisational objectives contained with AUKEL’s 5-Year strategy and actively identify opportunities for development, fundraising and systems improvement.

• To undertake any other duties within the competence of the post hold as may be required from time to time for the smooth running of Age UK East London.

• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities). 

Person Specification 

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply! 

Experience 

Essential 

• Of delivering high-quality community-based support/services.  

• Of service recording and reporting.   

• Of leading and motivating colleagues to deliver impactful services.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.  

• Of effective collaboration with internal and external stakeholders. 

Desirable

• Of providing services to older people. 

• Of supporting and contributing to successful applications to funders.  

• Working experience within East London 

Knowledge & Understanding 

Essential 

• Understanding of, and expertise in, the care and support needs of older people. 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.  

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.  

Desirable

• Knowledge and understanding of specific approaches and programme addressing specific older people’s needs e.g. falls prevention; dementia. 

Skills/Attributes 

• Excellent spoken and written communication skills. 

• Excellent IT skills  

• Ability to give and receive feedback in a thoughtful, reflective and impactful way.   

• Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative). 

• Commitment to learning and development and reflective practise.  

Desirable

• Fluency in one or more of our community languages. 

• Strong connection with, and knowledge of, the London boroughs of Hackney, Tower Hamlets or Newham. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)  

• Flexibility in working hours to meet organisational needs.  

Join our winter night shelter team and play a vital role in helping guests secure safe, sustainable accommodation. You’ll use your knowledge of housing pathways and support services to guide people through their next steps, working in a person-centred way alongside a committed and caring staff and volunteer team.