The Volunteering Coordinator helps people with sight loss to live the life they choose by attracting and onboarding sufficient volunteers to support and grow our services and income. You will support your local team to deliver a positive volunteering experience and to attract and retain experienced volunteers.

This person could be based anywhere in the North East i.e. Newcastle, Leeds, Hull or Sheffield. To work from one of our nominated offices.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year, pro rata.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Experience of Managing and supporting volunteers.

• Experience of implementing new working practices within a team.

• Proven experience of supporting and advising others on policies and procedures.

• An understanding of good practice in volunteer management.

• Demonstrable and up to date knowledge of good practice in equality, diversity and inclusion. Demonstrable and up to date knowledge of GDPR and use of Customer Relationship Management systems. 

• Relevant and up to date knowledge of safeguarding principles. 

Desirable 

• Relevant qualification in volunteer management or equivalent. 

• Experience of creating an inclusive work environment for people with a disability.

• Facilitation and/or training skills.

• Personal experience of volunteering.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

We reserve the right to close adverts earlier than the closing date.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We recognise that the world looks a little bit different since the pandemic. Therefore, we’re committed to enabling our staff to work where best suits the needs of the individual, their team and the organisation. For this role, there may be opportunities to work from home as well as the office. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• A comprehensive knowledge of GDPR regulations.

• Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).

• Basic understanding of Health and Safety legislation.

• Clear understanding and experience of safeguarding.

• Experience in a customer service role, and/or office/administration role.

• Completing basic H&S risk assessments.

• Experienced in the use of CRM systems.

• Excellent verbal, written, and reading skills required for communications. Good level of mathematics required for financial data processing.

Desirable 

• Lived experience of vision impairment (either self or direct family member).

• Experience of dealing with complex queries and/or complaints.

• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Plan International UK is a global children’s charity. We strive to advance children’s rights and equality for girls all over the world. 

Working together with children, young people, our supporters and partners, we're tackling the root causes of gender inequality and child poverty, and we are now active in more than 70 countries worldwide.

We are looking for an experienced administrator with great customer care skills to join our Sponsorship Operations team within the Individual Giving Unit at Plan International UK.

In this role, you will provide support with the end to end delivery of the child sponsorship process workflow, from caseload planning through to graduations. You’ll use our database to input accurate information held on children available for sponsorship or already sponsored and you’ll ensure that all information and records are accurate and stored in line with Data Protection regulations.

We are looking for someone who has experience of working in a busy supporter/customer care role, who can demonstrate a good understanding of processes and systems and is keen to find ways to become more effective and efficient. You will be comfortable working proactively and autonomously and will take pride in producing high quality work. You’ll also enjoy working collaboratively with Sponsorship Operations and Supporter Engagement colleagues to enhance the service we give to our supporters.

Please click on the button below to apply.

The deadline for applications is 9:00am on 10 December 2021

Interviews will take place on Wednesday 15 December 2021

We are committed to the safeguarding and protection of children, young people and adults in our work.  We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us.  

Accordingly, appointment to all our roles is subject to a range of vetting checks including a basic DBS check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

The Operations Support Coordinator helps people with sight loss to live the life they choose by delivering a professional and pleasant work environment within our regional centres or community teams. Ensuring that anyone engaging with the local office whether in person or through virtual means will experience high standards of customer service, people-centred service and efficient professional and administrative support.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. 

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people. 

Diversity 
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding 
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Candidate requirements:

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential

• Experience in a customer service role, and/or office/administration role.

• Completing basic H&S risk assessments.

• Experienced in the use of CRM systems.

• A comprehensive knowledge of GDPR regulations.

• Basic understanding of Health and Safety legislation.

• Clear understanding and experience of safeguarding.

Desirable 

• Lived experience of vision impairment (either self or direct family member).

• Experience of dealing with complex queries and/or complaints.

• Knowledge of Salesforce or CARE database.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply 

Applications need to be made using the online application form, accessed using the ‘apply’ button above. 

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. 

The system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised.If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society. Around the world, we are growing a movement of abolitionists who believe freedom is worth the fight. Our team works from more than 30 locations across five continents. If you’re looking to make a difference, this is the place for the you.

Position

Hope for Justice has an exciting opportunity for a new Digital Learning Coordinator who will provide user and system support, internally and externally, for a new Learning Management System (LMS) and digital learning content.

This is a perfect role for someone with a genuine passion for social justice, an eye for details, timelines, and structure, and for someone who enjoys learning new technology, building global relationships and has experience in the training, education or instructional field.

This is a unique opportunity to join a growing, global non-profit organization with a well-respected reputation for changing lives and fighting for freedom for those affected by the misery of human trafficking.

Requirements

The Digital Learning Coordinator provides user and system support, internally and externally, for Hope for Justice’s new Learning Management System (LMS) and digital learning content. This is a perfect role for someone with a genuine passion for social justice, an eye for details, timelines, and structure, and for someone who enjoys learning new technology, building global relationships and has experience in the training, education or instructional field. This role reports directly to the US based Digital Learning Manager.

Responsibilities:

• Supports administration of the global Learning Management System (LMS)
• Provides troubleshooting assistance for end users and training teams regarding logging in to the LMS and accessing courses.
• Tests and publishes completed courses and other learning assets developed by stakeholders
• Manages the training support email account in a responsive manner demonstrating excellent customer service
• Works with elearning development vendors to help manage project milestones and timelines to ensure quality course delivery
• Oversees content management practices including SEO, tagging, storing, archiving, and analytics
• Works with stakeholders and course authors to periodically update courses
• Supports training related projects such as elearning accreditation, training governance, etc.
• Identifies and communicates opportunities for process and quality improvements, works with Digital Learning Manager to provide feedback on usage, technical issues, and suggested enhancements
• Works with Digital Learning Manager to report and analyze data to increase learner adoption and use of the platform.
• Performs other duties as needed within the department
• Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.

Benefits of working at Hope for Justice

Hope for Justice is committed to supporting our staff’s wellbeing and offers competitive salaries and a range of additional benefits to our staff. This includes generous annual leave entitlement, pension scheme contributions, company sick pay, enhanced maternity and paternity pay and access to the Employee Assistance Programme for staff and their family. As well as operating both Flexible and Hybrid working policies for our UK employees.

Salary: Up to £30,000 per year, dependent on experience

Closing date: 3rd January 2022. Please note, applications will be reviewed on a rolling basis.

Location:Manchester with remote working opportunities in the UK

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

If you have the energy and enthusiasm to assist us in achieving our goal of making life better for our students, then we have the ideal opportunity for you to join our Student Activities team.

The ideal candidate for this role will have experience of managing volunteering schemes, volunteers and/or civic engagement programmes. Ideally the candidate will also have experience of administrating accredited volunteering initiatives.

The post holder will need to form strong, enduring partnerships with local volunteering organisations in order to establish a broad range of placement opportunities for our members. The post holder will also drive our strategic ambition to establish an accredited volunteering programme at the University and lead our work on sustainability.

Bucks Students’ Union is a democratic, student-led organisation whose mission is to make life better for students at Bucks. We are committed to improving the student experience and actively seek to bring positive change to student life.

We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender or disability and believe that positive and vibrant people shape our organisation.

The role attracts a generous holiday entitlement, excellent opportunities for professional and personal development as well as flexible working, free refreshments and social events, pension, extensive wellbeing support and the opportunity to work in a fun and dynamic environment.

We’re excited to be working with an educational charity who are looking for an Operations Coordinator to join their team. You’ll ensure all operations remain efficient and effective by devising and implementing great systems and processes. You’ll work closely with senior management in a fast-paced and dynamic role, to ensure that best practice is followed across the business, including within health and safety and project work.

The charity is looking for someone who can provide support across the business, including setting up new starters, processing leavers, being a first line response in IT and health-related emergencies, as well as providing cover for the EA to the Managing Director. This is a really varied role where you’d be working with a lot of different teams across the business, providing support in many areas – someone with strong interpersonal skills will thrive in this role.

You will need:

• Ability to work with new starters across their onboarding process
• Experience of working with a number of different teams in a business
• Excellent organisation skills to complete a variety of tasks
• Experience within a customer service environment

Salary: £30,000 - £35,000

Location: London

Deadline: ASAP

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected]jenkinsrecruitment.co.uk.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

Recruiting for a Training Coordinator to join our team at Westminster!

GBP 24545 per annum, working 35 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, health care and more.

Job Overview:

The Training Coordinator supports the delivery of the Learning & Development offer to staff in Operations and Central Services, by management of a variety of coordinating and administrative tasks. This includes practical administration of commissioning and facilitation of training events, the induction and on-boarding process, and the running of the Learning Management System.

The L&D team anticipate a periodic job rotation between the Training Coordinator and the Talent Coordinator, to provide development opportunities to staff in both roles.

Key Responsibilities:

• Supporting the Training Manager to commission the L&D training programme in line with organisational needs to ensure value for money and professional training delivery
• Managing the administration of on-boarding and induction processes
• Management and maintenance of the Learning Management System and integration with HR system
• Monitoring of training bookings and evaluations, and marketing courses to push numbers
• Manage and mark attendance to ensure records are up to date, and monitoring non-attendance, identifying patterns and possible solutions
• Liaise with and maintain strong professional relationships with external training providers and internal colleagues
• Management of the L&D inbox in line with SLA
• Management of the training facilities, equipment and room configuration
• Monitoring training stocks and supporting trainers to create handouts for training
• Producing training reports and uploading training records
• Developing and improving systems and processes
• Supporting the Talent Manager to manage the delivery and monitoring of the Leadership and Management Development Programme in line with ILM requirements where needed
• Support other members of the Learning and Development team during times of absence and in everyday tasks

Delivering exceptional customer service to the wider organisation.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:

• Excellent attention to detail
• Proactive and takes initiative
• Highly organised, practical and good at problem solving
• Enjoys working as part of a team, strong communication skills
• Warm friendly presence and open behaviour
• Highly responsive, enjoys fast paced working
• Displays confidence and asks for support where needed
• Enjoys social interaction with diverse groups of people; shows an interest in engaging with staff in all roles and customers with diverse life experiences where relevant
• Is respectful, articulate and sensitive in style of communication
• Is motivated towards excellence and improvement of personal performance with a can do attitude

Have a calm and resilient approach to supporting people resolve problems and frustrations

Skills, Knowledge and Experience:

Essential:

• Experience of planning, coordinating and organising regular events
• Can demonstrate excellent written and verbal communication skills
• Experience of applying problem-solving skills and ability to take action based on own initiative
• Experience of managing relationships with internal and external colleagues
• Confidence and experience of using various IT systems; quick to learn new systems and processes

Desirable:

• Experience of commissioning training
• Strengths in analysing data
• Experience of taking ownership over implementing parts of projects
• Experience of marketing L&D events, for instance using social media

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds

Customer Experience Coordinator

As part of our commitment to young people, UK Youth has operated an Outdoor Centre at Avon Tyrrell for over 75 years. Operated as a financially self-supporting and sustainable social enterprise business that supports UK Youth charitable  activity, our outdoor learning  provision is intentionally inclusive and champions effective youth led engagement to highlight the importance and raise understanding of the breadth and positive outcomes of youth work. 

 The ‘Customer Experience Coordinator’ aids our best in class outdoor learning provision by:

• supporting the entire customer life cycle

• proactively promoting and selling outdoor learning programmes and facilities carefully matched to customer requirements and their learning objectives

To thrive in this role you will be confident working in a fast pace environment with a wide range of organisations and individuals to build strong customer relations and be able to deliver high levels of customer service.

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives.

We work with others to ensure that the youth sector is strengthened, supported and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture.

• 27 days annual leave plus bank holidays

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• Cyclescheme and Techscheme

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

As part of the recruitment process, UK Youth will be gathering and uses certain information about you. For further information regarding this, please review our Data Protection Privacy Notice which explains what data of yours we process and how we use it.

Why work at UK Youth?

Based at Avon Tyrrell Outdoor Centre you will be working as part of a small friendly staff team in a beautiful location.

UK Youth prides itself on being an Equal Opportunity employer, and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation, including Black, Asian, minority ethnic groups, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

Warehouse Coordinator/Van Driver

Reporting to: Regional Operations Manager

Location: Midlands; Nottingham

Some travel may be required to other locations.

Contract: Permanent

Hours: 37.5 hours per week,

Salary: £ 18,895 per annum

About FareShare Midlands

FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from retailers and manufacturers. We rely on an army of volunteers to help redistribute this food to 550 frontline charities such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to more than 35,000 vulnerable people every week.

The Role

The role of the Warehouse coordinator/Van Driver, will be to work on the ground, setting up the delivery schedules with the members and working closely with the wider Fareshare team & suppliers. The coordinator will be a working role, driving vans & FLTs whilst also helping lead the warehouse activity supporting a team of volunteers

Main responsibilities

1. Communication & Leadership

• To work closely with the volunteer teams – a diverse group ranging from regular and long-term volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience – to ensure that all shift duties are covered and teams work effectively
• To work closely with the Supervisor & wider staff team with the recruitment, training and development of volunteers in the context of our commitment to Equal Opportunities
• To participate in end of day reviews and planning for the next day’s activities

2. Operations

• To work to performance indicators so that stock is accurate and delivery routes are efficient to allow the organisation to grow
• To ensure that all work areas – both inside and outside the warehouse - are clean, organised and safe to work in
• Undertake van driving duties to ensure effective, efficient timely and safe delivery & collection of food, in line with compliance standards (when needed)

• Ensuring great customer service in delivery
• Loading and unloading, sorting for and following deliveries, ensuring safe lifting and carrying
• Keep vehicles refuelled, maintained, operational and clean and tidy, ready for the next delivery run
• Refer van “issues”, in a timely manner to Warehouse Team Leader to ensure minimum disruption to service delivery
• Undertake all checks and procedures from pre-delivery to post-delivery
• Ensure lock up, parking and storage of vans and equipment following completion of deliveries

3. Standards

• To ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers, carrying out risk assessments as required
• To uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs)

4. Administration

• To ensure that food movements are accurately logged on the electronic stock management system
• To carry out depot administration, including running reports, correspondence with member groups, updating volunteer records
• To ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints.

Person specification

To succeed in this role, you will need to be flexible, dedicated to the values & objectives of the pilot and above all excellent at problem solving and communication to all stakeholders

Essential Experience (Desirable)

• Experience of working in a warehouse environment, preferably with food
• Experience of working with individuals who may feel vulnerable or need support
• No major endorsements on licence such as DR, DG or IN. Successful candidates will have a full clean UK driving licence (6 points or less will be considered)
• Previous multi-drop experience is preferred however not essential.
• Also the role requires manually loading stock into a van (up to 20/30kg) and unload each delivery
• A good geographical knowledge of the County and surrounding area would be helpful.

Personal Qualities (Desirable)

• Excellent, clear and proactive communication skills, both internal and with external stakeholders
• Team working skills, including both the ability to delegate and to develop people with a positive approach
• Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team
• All round good health and ability to do physically demanding work at times

• A positive and creative attitude in support of our FareShare & partner’s values
• A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities
• A flexible work approach, including a willingness to cover alternative shift rotas

Qualifications

• Driving license
• IT literacy, in particular of using Microsoft applications (Outlook, Word)
• Sound numeracy skills
• Qualifications in Food Hygiene, Health & Safety as it applies to food distribution (or if not it is essential that you have the commitment to training in these areas)

How to Apply:

If you would like to apply for this role, please submit a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands with your CV.

We particularly welcome applications from those of a black and minority ethnic (BAME) background, as BAME people are currently under-represented within FareShare Midlands.

Closing date for receipt of applications is midnight Sunday 19 December 2021
Interviews will take place week commencing 20 December 2021

Closing date: 20 December 2021 at 11.30pm  (Applications will be reviewed on a rolling basis so early applications are encouraged)

Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team.

This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Our recently established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause. The team involved will play an important role in helping us achieve our target of growing our active and engaged supporter base to more than 500,000 by leveraging our investment in marketing automation technology to deliver a greater supporter experience at every touchpoint. This is your opportunity to join them and play a key role in their future.

About the Role 
This brand new role has been created in order to implement a central CRM function strategy and liaise with business teams to develop their own CRM capability. Working closely with the Head of CRM and CRM Manager to develop and deliver all of our email communications – from data selections and workflows to dynamic email builds – will be important too. What’s more, we’ll rely on you to ensure our communications follow best practice and make the most of our personalisation capabilities to increase supporter engagement. Along the way, you’ll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications.

About you 
To succeed, you’ll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with Adobe Campaign and/or Microsoft Dynamics knowledge helpful, but not essential. You’ll also need excellent HTML coding skills, including the ability to edit templates, while knowledge of Photoshop would be useful, but again, is not a must have. What is for certain though is that you’re well-organised, have strong attention to detail, are used to building dynamic content within a template and have a good understanding of email marketing and best practices. 

Being a new role in a growing team, there will be scope to grow it into other areas of our work as we look to use CRM more and more. 

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
 
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
 
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Applications will be reviewed on a rolling basis so early applications are encouraged.
 
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
 
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
 
We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Sustainable development is the key to the work of Kids for Kids, the only charity founded specifically to help children in one of the most challenging regions of the world - Darfur, Sudan. For the past 20 years we have been transforming the lives of children through a unique package of integrated projects, working closely with the communities themselves. Life in the remote villages is measurably amongst the most deprived in the world and Kids for Kids projects save lives and help families to escape from the trap of poverty.

We have a small dedicated team including the Founder/CEO, based mainly in Dorking, Surrey, 3 part-time assistants all working remotely, accounts and IT support plus a US volunteer based in Chicago. This role has the flexibility of working remotely but ad hoc meetings with the CEO and assistants will be required as necessary.

You will manage all aspects of Kids for Kids UK operations providing oversight, shaping and undertaking fund-raising and awareness-raising efforts, as well as event management, compliance and administration. You will play a key role in implementing process change, running communications campaigns and engaging with donors and other stakeholders including our high profile Patrons. 

You will work alongside the Founder/CEO as she shifts to a more strategic role, focussed on profile awareness raising and enhancing the impact of Kids for Kids in North Darfur. You will supervise the work of the charity's part-time assistants and volunteers in the UK and USA. You will work with the CEO and Trustees to take Kids for Kids into its third decade, leading its expansion and ensuring its sustainability as we move away from a Founder led organisation.

The successful candidate will:

• be experienced in managing people, administration, managing and running publicity campaigns and fundraising, self-motivated, effint, good at mobilising support from others
• have the ability to manage change
• have a strong sense of justice for the underpriviledged, especially children, and a determination to help change their lives long-term
• be able to introduce CRM and run social media campaigns
• have first-class communication and presentation skills
• be highly organised, good at delivering at pace, focussed on attention to detail and high-quality results

And preferably 

• have a BSc degree or higher
• have a previous track record in working in the charity sector or a strong interest in helping those less fortunate

This is a challenging but immensely rewarding and varied role, requiring someone who is hard-working, efficient and accurate. Its is essential you are good at managing your own time. You will need to be dedicated, determined and ambitious, both for yourself and for the charity.

Can you deliver exceptional customer service and aspire to make a real impact on our customer journey?

About the role

Supporters are at the heart of everything we do, and we believe that donating to us should be a positive and rewarding experience. We are not funded by the government and rely completely on the generosity of our supporters to fund our life saving research.

Our Customer Payment Advisors play a pivotal role in ensuring the smooth process of customer payments, working closely with data and income processing. 

In this role, you’ll be processing and thanking all general donations, sponsorship, community fundraising and volunteer income and in memoriam. You will manage administrative tasks from internal and external customers in an efficient and helpful manner within agreed timescales and service levels.

Developing an excellent understanding of the BHF’s CRM database and associated procedures, you’ll ensure the accurate and responsible handling of all data in line with British Heart Foundation (BHF) data policies.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

About you

As our ideal candidate, you are a self-starter, with excellent attention to detail, and a calm, can-do attitude. Strong communication skills are essential plus the ability to build successful working relationships. 

You’ll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording / inputting of information. This will be matched by your data entry and manipulation skills and ability to proofread.
 
With excellent numerical skills you’ll also have the following skills and experience:
•          Ability to use own initiative and manage own workload
•          Ability to demonstrate excellent customer service skills and respond by telephone and in writing sensitively to our supporters and customers

About us
 
We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body, so we have our work cut out.

Here at the British Heart Foundation, we celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy, and we drive our strategy through our diversity and inclusion leaders group Kaleidoscope. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can beat heartbreak for everyone.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process 

There will be a two stage interview process and planed to be held on:

Telephone interviews - Wednesday 15th December 2021
First Stage Interviews - Monday 20th December 2021 
The interview process will be held over MS Teams. 

What can we offer you

To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.
 
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.

The opportunity

Are you interested in a career in customer service?  Do you love providing excellent customer service? Would you love to work for an amazing charity that funds research that really does save lives?

If that sounds like you, we want to hear from you!

About the role

We’re looking for three Customer Care Advisors to help us provide a fantastic responsive service to all our customers. 

Acting as one of the first points of contact with the customers, representing British Heart Foundation (BHF) you’ll provide an exceptional level of customer service. You’ll respond to and resolve inbound customers, supporters and fundraisers queries via telephone, email and live chat. 

This role is fast paced and you'll be able o take account for your own work and actions. Using the BHF’s Customer Relationship Management (CRM) database you’ll keep records of all contact made, updating customers’ addresses, contact preferences and all other admin needs.

We're open to receiving applications from candidates UK wide. Candidates would work a blended contract between home and office working and there will be a requirement for a weekly presence at our Birmingham hub.

Please note these are fixed term contracts for 6 months, with the potential to be extended to 12 months. 

About you

With a high standard of written and spoken English, you’ll have experience working in an call centre environment.You’ll be a fantastic communicator, able to listen and problem solve and able to work at pace. 

You'll have a good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data.

With a real passion for delivering world-class customer service, you'll be able to demonstrate excellent customer service skills, with energy and empathy by telephone and in writing. You’ll also be able to demonstrate attention to detail and will have excellent administrative and time management skills to deliver results on time and within target.

About us

We’re here to keep hearts beating and blood flowing. With research spanning all heart and circulatory diseases, we are out to beat the world’s biggest killers. From head to toe you have over 60,000 miles of blood vessels in your body so we have our work cut out.

Here at the BHF we understand that you might need a little help balancing your work and home life.  Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work.

Interview process 

The interview process will be held over MS Teams. 

How to apply 
 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Our recruitment process requires that successful candidates are asked to consent to a Basic criminal records check and any offer of employment will be subject to a satisfactory basic DBS check.