Customer relationship management manager jobs in mill hill, greater london

Based in our Philanthropy Team in Fundraising, the postholder works with our clinical, estates and governance teams creating compelling proposals to secure mostly restricted income. If you have great digital competence, including the use of AI to summarise information, are an excellent storymaker able to understand an audience, quickly synthesize information and pitch in writing for success, or an early-career fundraiser ready to develop, in this role you will make a difference and work as part of a creative successful team. Understanding how to keep our ask fresh and steward these relationships is key.  You will inherit a portfolio of trust and grant funders who have committed support over the long term and a portfolio that delivers at least £180k in income each year. You will work with colleagues on well-established campaigns like The Big Give and support experienced volunteers who handle small grants. This role has space for innovation to secure new funders and uplift existing contributions.

Rasing Funds:

· Ensure an inclusive, engaging and best-in-class experience for Trusts and grant makers

· Manage an annual rolling programme of applications and multi-year funding reporting requirements. 

· Deliver medium, large and complex bids for unrestricted and restricted income to ensure success to an income level of at least £150k to fund initiatives including for example: direct delivery of care, volunteering initiatives, new routes into work for protected groups, equipment and capital projects.

· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders

· Steward existing trust donors, finding opportunities to cultivate and grow the relationship.

· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas to raise funds that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so.

· Attend our Clinical Assets Meetings and restricted funding meetings

· Generate social media posts consistent with Hospice content standards and GDPR and hard and soft copy information to inform and promote the impact of supporters, this includes video/reel thankyou messages.

Communication

· Prepare and submit high-quality, tailored grant applications to secure funding for specific projects and core activities

· Maintain and develop relationships with existing trust and foundation donors

· Be the first point of contact for trust and grant funders and supporters and, for colleagues internally who have questions/queries or have an interest in this area of funding

· Manage a pipeline of prospective funders, ensuring timely follow-up and tracking of application statuses

· Help to create and deliver moments of stewardship that are personal to each funder, show the impact of their support and inspire them when they can, to have an on-going relationship with the charity.

· Be volunteer team leader recruiting volunteers to support your role, ensuing they are inducted and supported. As the wider team help ensure all volunteers feel supported when their respective team leader is away.

· Identify opportunities to collaborate with colleagues across the Hospice to maximum benefit for the charity.

· Be an outstanding advocate for the Charity and represent the Charity at functions and events, in line with the values of the organisation, to promote the objectives of the Charity

Digital/Business Administration

· Provide routine and regular reporting on progress, advising on risk/mitigation to ensure the annual target is met

· Enter and update donor information on the CRM ensuring compliance with the GDPR and Data Protection Act.

· Ensure CRM (Donify) records and preference information is up to date and accurate at all times, including recording interactions with supporters

· Ensure all word documents are securely saved and accessible to colleagues on Sharepoint. 

· Ensure you comply with all aspects of statutory and mandatory training for your role and through your individual performance deliver on jointly agreed objectives and goals that help to deliver the business of the charity.

Key Accountabilities, Responsibilities & Tasks

Departmental & Role Specifics

· Embrace and embody our Hospice values

· A collaborative open and transparent approach to working with others

· Deliver successful bids for unrestricted and restricted income to targe twith plans for growth

· Robust and regular research of funding opportunities, new trusts, and wider horizon scanning to identify a broad base of opportunity to refresh and renew the pipeline of prospective funders

· Steward existing trust funders, finding opportunities to cultivate and grow the relationship.

· Be a visible accessible presence across the hospice, encouraging colleagues to share and develop their own ideas that you and/or trust and grant volunteers can take forward and or support the team generating the ideas to do so in grant applications

· Happy in a fast-paced environment, with proven ability to plan and complete work to deadlines and managing conflicting priorities

Qualifications, Skills, Experience, Knowledge & Approach

· Educated to degree standard or equivalent

· Written fluency able to match bid requirements with succinct well evidenced phrasing

· Two years relevant experience with transferable skills

· Excellent digital skills with experience in using AI to synthesize information

· A successful track record in securing grant funding or meeting sales targets

· Good interpersonal skills able to inspire confidence and trust

· Well-developed insight into your own strengths and areas for development

· Enjoys working with people from a wide range of communities and contexts

· The ability to build rapport quickly and mutually beneficial long term relationships

· Experience of working to income targets and working proactively to take corrective action

· Experience is using donify (or another CRM), business software, social media and databases

· Experience of working with volunteers (desirable).

Communication

 · Confidently present the key messages of The Hospice of St Francis,

· Generate social media posts consistent with Hospice branding and content standards and GDPR and hard and soft copy information to inform and promote the impact and generosity of supporters, this includes video/reel thankyou messages from the CEO and Chair

· Emotionally resilient, empathic, curious, diplomatic and people-focused.

· A consistently high level of supporter care (or customer service) with proven ability in continually improving the supporter (customer) experience.

Age UK Croydon have an established befriending service providing one-to-one befriending for older people in their home. We are now launching a new and exciting Gift of Friendship (GoF) Programme to run alongside this existing face to face and telephone befriending service.

The GoF programme will offer a new additional person-centred companionship service where volunteers and older people are matched to reduce loneliness and isolation together.  The service is person centred and dependent on the goals of the individual which could include, going for a walk, going shopping, attending activities or helping an older person to build or regain confidence in going out and about and developing more social connections. 

We are looking for excellent people skills, a strong initiative, and effective communications, including an ability to build relationships with clients and volunteers, and undertake matching in an astute and sensitive manner. You will also need excellent administration skills with high levels of accuracy and attention to detail.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you. The role will demand a division of time between the office, and out in the community completing home assessments and matching visits. The position will be subject to a satisfactory Enhanced DBS check and references.

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Closing date for applications: 9am 2nd July 2025

Interview Dates: Tuesday 8th July 2025

Our client is a user-led pan-disability charity operating primarily in Buckinghamshire. They are a successful, dynamic and influential charity, focused on supporting disabled people by fixing the biggest issues facing them. They aim to build a world which is Fair4All, including disabled people.

Position: Project Operations Manager
Salary Range: £31,000 - £34,000 FTE depending on experience
Hours: 37.5 hrs/week
Location: Remote working
Reporting to: Chair of Trustees
Benefits: Company Pension Scheme, standard holiday entitlement, flexible working

The role:

The primary purpose of the Project Operations Manager role is to provide leadership to ensure that their project work is delivered successfully, to agreed targets, on time and within agreed budgets.

Responsibilities:

• To take charge of and lead their projects, and the staff and volunteers working on them. Ensure project work is delivered successfully, to agreed targets, on time and within agreed budgets. This includes project reporting, overseeing and managing website, media, online and other communications activities related projects, and managing project budgets.
• Contribute to the development and delivery of their Operational Plan.
• With the Trustee Board and grants team, support the revival of appropriate dormant projects and the creation of new projects. Contribute to and endorse grant applications and ensure funder targets and goals are met.
• Establish and maintain collaborative and positive working relationships with their Trustees and key staff.
• With the Support Manager, positively influence the culture within their to ensure it remains an inclusive, diverse and effective working community and continue the charity’s policy of highly supportive and positive management of staff and volunteers, ensuring that their Values are upheld.
• Contribute to ensuring effective welfare and safeguarding policies are in place that are understood and regularly communicated to volunteers and employees.
• Ensure they deliver excellent customer service, so that service users, external organisations and partners receive high-quality service and support; and ensure any complaints or issues are managed promptly and satisfactorily resolved.
• Represent them and their projects internally and externally.

About you:

They are seeking an experienced charity operations and/or projects manager who can bring skills, expertise and knowledge into their rapidly expanding charity.

Essential skills and experience:

• Previous experience of successfully managing UK charity or not-for profit projects and/or services, including financial and budgetary controls.
• A track record of proactive success in achieving project and service goals and outcomes.
• Previous experience of successfully managing staff and, ideally, volunteers.
• A proven ability to effectively plan and manage a mixed portfolio of tasks and activities, including managing your own time effectively.
• A track record of personal learning and development, adapting to changing circumstances, and proactively meeting challenges.
• Strong personal commitment to diversity and inclusion including the social model of disability. Must be able to work effectively with disabled people with all types of impairment.

Desirable skills and experience:

• Understanding impairments including neurodiversity, mental health, sensory loss, long-term conditions and physical disabilities.
• A highly supportive management style which removes barriers for disabled staff and volunteers to allow them to work in ways which are most effective for them.
• Knowledge of project management tools.

About them:

Our client works by permanently removing barriers facing disabled people and finding answers to the big issues facing them, alongside helping individuals. Their projects and partnerships deliver unique and lasting change and effective support that helps nearly all the 41,000 disabled people in Buckinghamshire – plus many beyond their county.

Uniquely, they are mainly voluntary charity. They have over 150 volunteers, mostly disabled people, supported by a small staff team, who themselves run their projects and services. Many of their volunteers are jobseekers or needing help to move forward in their lives and they actively support them by the way we work.

How to apply: Please submit a CV with a covering letter (of no more than 500 words) setting out how you meet the person specification for the role.

You may also have experience in the following roles: Operations Manager, Project Manager, Charity Operations Manager, Programme Manager, Service Delivery Manager, Operations Coordinator, Project Coordinator, Charity Project Manager, Non-Profit Operations Manager, Service Operations Manager, etc.

REF-222 041

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

We’re looking for a dynamic and strategic Operations Director to play a key role in shaping and supporting everything we do at Katherine Low Settlement. Sitting at the heart of our leadership team, this role is all about making sure our charity runs smoothly, sustainably, and with purpose — so we can keep making a difference in the lives of those who need us most.

Role Purpose

The Operations Director is a critical leadership role responsible for ensuring the efficient and effective running of all operational aspects of Katherine Low Settlement. This role oversees the day-to-day operational leadership of the charity, ensuring that its systems, processes, and teams are aligned with strategic objectives and compliant with relevant legislation.

This position will lead on programme delivery, financial management, human resources, IT infrastructure, risk and compliance, governance, and facilities management, ensuring that the organisation operates smoothly and sustainably. The post-holder will act as the Designated Safeguarding Lead (DSL), embedding a strong safeguarding culture across the organisation, and also be responsible for policy development and culture and wellbeing. 

As a key member of the senior leadership team, the Director of Operations will work closely with the CEO, Board of Trustees, funders, partners, and staff to drive organisational effectiveness and ensure that the charity can continue delivering high-impact work.

Key Responsibilities

Operational Leadership & Organisational Strategy

• Provide strategic leadership for all operational functions, ensuring alignment with the organisation’s mission and strategic objectives.
• Develop and implement efficient systems, processes, and policies to improve operational effectiveness.
• Work closely with the CEO and Board of Trustees to ensure that the charity is resilient, agile, and positioned for sustainable growth.
• Oversee cross-departmental collaboration, ensuring that operations support and enhance programme delivery.
• Lead on operational planning, resource allocation, and impact measurement.

Programme Delivery & Impact

• Ensure all programmes and services are effectively designed, resourced, and evaluated to achieve the best outcomes.
• Lead on the development of monitoring, evaluation, and learning (MEL) frameworks to track programme impact and efficiency.
• Work with programme teams to ensure services are inclusive, accessible, and responsive to the needs of beneficiaries.
• Identify and mitigate operational risks that could affect programme delivery.

Financial & Resource Management

• Oversee financial planning, budgeting, and management in partnership with the Finance Team and CEO.
• Ensure financial policies, processes, and controls are in place and adhered to.
• Work with the fundraising team to ensure grant and contract funding is effectively managed and reported.
• Ensure long-term financial sustainability through effective resource allocation and cost efficiency.
• Support the development of business models, funding strategies, and income diversification.

Safeguarding & Risk Management - Designated Safeguarding Lead (DSL)

• As the Designated Safeguarding Lead (a role delegated by the Chief Executive), ensure robust safeguarding policies, procedures, and practices are in place.
• Provide training and guidance to staff on safeguarding responsibilities and best practices.
• Oversee the Deputy Safeguarding Leads, acting as the main point of contact for safeguarding concerns from them, ensuring they are appropriately reported and addressed.
• Embed a strong safeguarding culture, ensuring that all programmes and services prioritise the safety and wellbeing of beneficiaries.

Human Resources, People Management & Wellbeing

• Lead the HR function, ensuring best practices in recruitment, retention, staff development, and performance management.
• Champion diversity, equity, and inclusion (DEI), embedding a culture of fairness and opportunity for all.
• Develop and implement HR policies and procedures, ensuring compliance with employment law and best practice.
• Promote staff wellbeing, fostering a positive and supportive working environment.
• Line manage operational staff, providing leadership, mentoring, and professional development opportunities.

IT Infrastructure, Systems & Data Management

• Oversee the organisation’s IT strategy, ensuring systems and processes are secure, efficient, and fit for purpose.
• Lead on the implementation and management of Salesforce (or another complex CRM system), ensuring data integrity and effective reporting.
• Ensure cybersecurity, data protection, and GDPR compliance, embedding best practices across the organisation.
• Identify and implement digital solutions to enhance operational effectiveness.

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and ethical standards, including charity governance, employment law, and safeguarding.
• Work closely with the Board of Trustees, providing reports and operational insights to support decision-making.
• Develop and maintain an effective risk management framework, ensuring risks are identified, assessed, and mitigated.
• Oversee all policy development, ensuring policies are up to date, legally compliant, and well-embedded across the organisation.

Facilities & Office Management

• Oversee the management of charity premises, assets, and office operations.
• Ensure facilities are safe, secure, and compliant with health and safety regulations.
• Lead on business continuity planning and disaster recovery strategies.

Person Specification

Essential Experience & Skills

• Proven experience in a senior operational leadership role, ideally within the charity or non-profit sector.
• Strong understanding of programme management, financial oversight, HR, IT, and governance.
• Demonstrable experience of managing budgets using complex Excel spreadsheets.
• Experience with Salesforce or another complex CRM system, including implementation, reporting, and data management.
• Demonstrable experience in people management, of multi-level and departmental teams, with the ability to lead, mentor, and develop high-performing teams.
• Strong knowledge of safeguarding best practices, with experience as a Designated Safeguarding Lead
• Strong policy development and implementation skills, ensuring compliance and operational efficiency.
• Experience in culture and wellbeing initiatives, fostering a positive workplace environment.
• Experience working with Boards of Trustees and governance structures.
• Excellent risk management, problem-solving, and decision-making skills.
• Strong stakeholder engagement skills, with proven experience of building relationships with funders, partners, and regulatory bodies.

Desirable Experience & Skills

• Experience in charity fundraising operations.
• Knowledge of GDPR, data protection, and cybersecurity best practices.
• Understanding of health and safety, facilities management.

Personal Attributes

• A strategic thinker who can balance day-to-day operations with long-term vision.
• A collaborative leader who values teamwork and inclusivity.
• A proactive problem solver, able to manage multiple priorities in a dynamic environment.
• A strong commitment to the values and mission of the Katherine Low Settlement.

Further Information 

·Katherine Low Settlement is committed to Diversity, Equity and Inclusion 

·All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 

·You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

At Trees for Cities, we believe access to trees and nature is essential for the health and well-being of communities. We focus our work where it’s needed most — in areas facing environmental, social, and economic disadvantage — putting us at the forefront of climate and community justice across the UK.

Trees for Cities is the only national charity dedicated to improve lives by planting, protecting and promoting urban trees. We do this by working closely with communities, landowners, partners and funders to deliver transformational change in towns and cities across the UK. We plant trees in schools, streets, estates, parks and open spaces to create nature-rich urban woodland, hedgerows, orchards, avenues and playgrounds.

As we approach the final year of our strategic plan, The Turn of Trees (2022–2025), we’ve seen inspiring growth and diversification in funding from major supporters like the National Lottery Community Fund and The People’s Postcode Lottery. Now, as we prepare to launch our 2025–2030 strategy, our goal is clear: build a national movement for tree equity that places communities, cities, and biodiversity at the heart of everything we do.

Your role:

We’re seeking a passionate and experienced Senior Grant Fundraising Manager to lead our grant fundraising efforts — managing and growing a portfolio of major funders, generating around £1.2m annually from central government, lotteries, trusts, and foundations. You will:

• Develop compelling, tailored grant applications

• Build strong, lasting relationships with funders

• Work collaboratively across teams to bring our projects and vision to life

• Innovate and diversify income streams to ensure a sustainable future

Why Trees for Cities?

This is a unique opportunity to contribute directly to urban climate action through the power of trees. You’ll join a warm, vibrant, and inclusive organisation where your work has visible, tangible impact in communities across the UK. From community planting events to daily table tennis, you’ll quickly become part of a motivated and collaborative team driven by a shared mission.

Who we’re looking for:

An outstanding grant fundraiser with a proven track record of securing large, multi-year grants and navigating the competitive funding landscape. You thrive in collaborative environments and are skilled at communicating and influencing across teams to achieve shared goals. Most importantly, you are deeply committed to driving positive social and environmental change.

If you are ready to grow your career while helping shape a greener, fairer future, we want to hear from you. To learn more about the role and organisation, please download the full appointbrief below, where you will find details of who to speak to with questions about the role and details of how to apply.

Closing Date: 22 June 2025

People Beyond Profit conversations: 23-25 June 2025

Panel Interview Dates: 2 & 9 July 2025

This is a standout opportunity to work with a globally respected organisation whose analysis and insights inform humanitarian response, policy, and peacebuilding.

Applications are open to those who meet the person specification below and are within, or close to, GMT or EST time zones. 

A leading international organisation is seeking a confident, client-focused Account Manager to steward a portfolio of high-value public sector clients.

This remote-first non-profit's work enables governments, NGOs, and multilateral institutions to make timely and informed decisions. With a reputation for rigour, transparency, and impact, the organisation plays a key role in supporting those addressing the world’s most complex crises.

As the dedicated Account Manager, you’ll manage a diverse portfolio of government and intergovernmental clients. These are well-established relationships, with account values ranging from $50k to over $1.4m. With a current portfolio worth $5m and a target of $7m by 2026, this is a key hire, critical to sustaining the organisation’s impact.

You’ll act as the primary liaison post-sale, owning renewals, client engagement, procurement navigation, and usage optimisation. You’ll support the full lifecycle of account management, from contract renewal and compliance to upselling and client success. The portfolio includes a mix of active and developing accounts, offering plenty of scope to deepen relationships, increase engagement, and drive strategic growth. This role is ideal for someone with experience in public sector licensing, data services, or subscription-based partnerships.

As Account Manager, you will: 

• Manage a portfolio of public sector accounts, including government bodies and multilateral institutions
• Lead renewals, procurement coordination, and contract amendments with precision and confidence
• Identify opportunities for account growth and present tailored solutions to increase value
• Deliver training and guidance to help clients fully utilise the organisation’s tools and services
• Coordinate with internal teams to address client needs
• Re-establish contact with lapsed accounts and improve overall relationship depth
• Track usage and maintain detailed CRM records to support internal reporting and performance reviews
• Ensure strong account hygiene, compliance with client requirements, and high satisfaction levels

Essential criteria

Only applicants whose CV's match the criteria below will be contacted. A cover letter is not required for application at this stage - please only use the cover note section on CharityJob to clarify relevant experience in the areas below, and only if needed. A cover letter will be required for formal application - guidance and support for this will be provided to suitable applicants. 

• You already work within an within an international development charity/NGO and have extensive experience in account management or revenue partnerships, especially with public sector clients
• You have thorough knowledge of government procurement, compliance, and budgeting cycles
• You are able to evidence success in managing large or complex accounts with multiple stakeholders
• You have experience in data, SaaS, or service-based nonprofits—particularly those selling tools or licenses
• You bring a track record of excellent relationship-building, including with previously disengaged or complex accounts
• You have strong organisational skills and attention to detail in a fast-paced, remote environment
• You are confident communicating value and renewal strategy to senior client contacts
• You are proficient in using CRM systems such as Salesforce
• Your time zone is GMT or EST (or very close to)

Job title: Senior Development Manager 

Location: London/hybrid

Reporting To: Head of Development 

Contract: 9months FTC (mat leave cover)

Salary: £45,000

Date Closes: Monday 23rd June

Careers4Change is delighted to be supporting The Social Change Nest in their search for a Senior Development Manager (mat leave cover).

Role Purpose:

The Social Change Nest is going through a very exciting growth period and since our Head of Development is going on maternity leave for 4 months from September we are looking for somebody who can join our growing team as soon as possible. The Senior Development Manager will contribute to our FY25/26 income targets and cover part of the functions of the Head of Development while she’s on leave. The Head of Development manages the Development team, which covers the business development, marketing and communications functions, and works with the CEO to ensure that the organisation grows in a strategic and balanced way.

The Social Change Nest is onboarding and supporting hundreds of new groups every year and we are working closely with funders across the UK and worldwide, helping them move large amounts of funding to unincorporated movements at the frontlines of social change. We are spending more time than ever raising awareness on how capital flows impact the ability of communities to create change, and how we can hack the system to enable more money to flow in an equitable way to unincorporated movements.

We are looking for somebody who is excited about all this and ready to hit the ground running. We are in the middle of a large capital raise, so we would like the ideal candidate to join the team as soon as possible to work closely with the Head of Development and the CEO, as well as the rest of the Development team, for 3 months, before the Head of Development goes on maternity leave. The Senior Development Manager will then take over part of the team support responsibilities of the Head of Development and share responsibility for the income targets with the CEO for the months that the Head of Development is on leave.

About the Social Change Nest

At the Social Change Nest (SCN), we’re radically transforming the funding landscape and strengthening civil society. We remove the financial and administrative barriers – like bank accounts and legal structures – that often prevent communities, grassroots groups and informal movements from accessing funding and focusing on their core mission. We also work closely with funders, providing Grant Distribution and Fund Management services, enabling them to support social action with confidence and transparency.

We currently support over 600 groups across the UK and abroad addressing issues such as social injustice, climate, housing, wellbeing and animal rights. We are at the forefront of Fiscal Hosting in the UK and, since our inception in 2021, we have supported groups in securing over £23m in funding, helping them take advantage of opportunities that may have otherwise been unavailable.

The Social Change Nest is part of The Social Change Group. We are a Disability Confident Employer, and an accredited Living Wage Employer. In addition, we were listed as one of the top social enterprises in the UK in the SE100 for the last three years.

How We Work

You’ll be joining a close-knit team, supported and developed to be the best you can be. We believe that every member of our team brings a unique perspective from their experiences and abilities and we encourage everyone to be curious about how we can improve everything we do, from how we interact as a team to how we deliver for our clients and communities.

Underpinned by our values of collaboration, curiosity, courage, and creativity, we work closely and with care with our partners because we believe relationships are the glue that hold us all together.

The ideal candidate will enjoy working within a fast-paced and evolving organisation, and have a natural curiosity about how their role fits into the bigger picture. You’ll thrive on problem-solving and will feel comfortable handling multiple priorities at once, always seeking collaborative solutions. You’ll be adaptable and able to shift focus quickly when things change, ensuring strong communication across the team and with clients to keep everything aligned.

Key Responsibilities:

 June/July to Aug 

• Work closely with the Head of Development to deliver our Development strategy for the financial year FY25/26:
  • Identify and secure new funding opportunities with clients, creating tailored proposals to appeal to funder appetite and needs.
  • Deliver high-quality bid proposals and pitch documents to support business growth.
  • Develop and implement client management and engagement strategies, including our philanthropic networks, enhancing relationships and delivering value.
• Quickly build strong rapport with funders and community groups to ensure effective implementation of our strategy.
• Get familiar with our processes and identify opportunities to support and collaborate with other members of the Delivery team and other teams across the organisation:
  • Analyse and present HubSpot data to inform strategic decisions and refine our offering.
  • Manage budgeting processes and prepare essential documentation for pitches and contracts.
  • Support on the delivery of our strategic communications and marketing plans.
  • Support the integration of Development with other departments.

September to December

• Continue carrying out the responsibilities outlined above, more independently without the Head of Development:
  • Oversee the business development pipeline, ensuring its effectiveness and alignment with our strategic goals.
  • Identify new development opportunities in line with the targets for the financial year, ensuring our pipeline stays healthy.
  • Be an ambassador for the Social Change Nest, representing the business at industry conferences, events and workshops and grow strategic partnerships.
• Step in to support the team strategically where required:
  • Oversee and contribute to external communications and marketing campaigns.
  • Support and line manage members of the Development team, as required, in the Head of Development’s absence. The team of 4 works across business development, communications and marketing.

January and February

Ensure a smooth transition and handover of relationships as the Head of Development comes back into post after maternity leave.

Skills and Experience:

• Proven business development expertise in the philanthropic sector with a track record of winning new business and able to apply these skills to enhance our business development strategies.
• A good understanding of the philanthropic and grant-making sectors in the UK, Europe and the USA, ability to use this to enrich our strategies and client interactions.
• Able to use your knowledge and skills to identify and seize opportunities for growth through partnerships, projects and clients.
• Numerate and adept at analysing data to derive insights that guide business planning and strategy.
• Outstanding customer service skills, both proactive and reactive. Your reliability, trustworthiness, and ability to respond to our clients’ needs set you apart.
• Excellent pitch and bid-writing skills with an ability to craft compelling proposals that resonate with our target audience, including design and pricing.
• Capable of anticipating and evaluating the potential risks and returns of projects and able to assess risk as part of the process.
• Experience in managing complex work strands and coordinating across different teams, demonstrating your leadership skills and strategic awareness.
• Excellent interpersonal skills and a confident communicator. You excel in bringing people together to achieve shared objectives.
• Experience mentoring and supporting team members.
• An advocate of Diversity, Equity, and Inclusion.
• A demonstrable commitment to serving underrepresented groups in the UK or abroad.

 Please send your CV and Responses to Questions to Careers4Change - as described on the Careers4Change website. 

£36,500-£40,000 per year
35 hours per week
Remote with travel as required
Permanent

Do you have a proven track record of writing compelling approaches, and a strong background in stakeholder management?

We are looking for a creative and motivated individual with a background in fundraising and experience of writing for a variety of audiences. You'll be a team player, able to build strong relationships with those around you. As a strategic thinker you'll be able to seek and identify opportunities to drive income growth.

If you have a proven track record of building positive relationships in teams this role is for you. You'll be part of a team providing a critical function to the High Value and Strategic Relationships teams and be an ambassador for new and innovative ways of working.

RNIB is at a key time of development with a new organisational strategy, a new CRM, and ambitious fundraising targets and plans.

What you'll be doing:
In this role, you'll work closely with the Senior Manager Proposition Development to shape compelling propositions, develop new funding ideas, and design engagement actions that will drive relationships forward.

You will work in partnership with colleagues within the Relationship Development team, Strategic Relationships & Philanthropy directorate (covering Major Donors, Trusts, Statutory and Lottery, and Corporate Partnerships), and a wide range of internal RNIB stakeholders, to develop an understanding of organisational priorities and funder needs.

Using your experience in bid writing or fundraising, you will develop exciting new propositions which appeal to a wide range of funders. You'll be able to develop a deep understanding of the needs of our fundraisers and connect those with the exciting and innovative work of RNIB.

You'll lead on engagement for the team, developing tailored cultivation strategies, engagement pathways, and designing products to move prospects through their giving journeys.

Working as part of a multi-disciplinary Relationship Development Team, you'll develop our core offer and adopt a test and learn approach for our key stakeholders.

The post is full-time and permanent, working 35 hours a week. This can either be as a home based role or hybrid, working from one of our offices. You'll need to travel for team meetings and planning days which are often in our London Head Office.

• What you'll need to succeed:
  You'll have experience of fundraising or bid writing. With high quality writing skills, you'll have excellent attention to detail and know how to adapt communication to a range of audiences.
• You'll be comfortable with and proactive in developing positive relationships across the team and the wider organisation.
• You'll understand how successful relationships are developed and supported.
• You'll be able to work collaboratively in a friendly and impactful team.
• You'll understand the need to be organised in managing multiple workstreams, tasks and deadlines.
• You'll be committed to making the world a better place for blind and partially sighted people, by having accessibility and inclusion at the heart of everything you do.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our .

How to Apply

If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.

The Bumblebee Conservation Trust (the Trust) is looking for a part-time, 28 hours per week, Marketing Communications Manager.

If you are looking to join a talented and creative team that is passionate about nature, then we would love to hear from you. Our vision is of a future where bumblebees are thriving and valued by everyone; marketing and communications is central to us achieving that.

Your role will be to lead the Marketing and Communications team to develop and deliver a Marketing and Communications Plan that inspires and enables people from all backgrounds to take action to support bumblebees. Actions may include donating/ fundraising, political advocacy, volunteering/ surveying, or creating bumblebee habitats (everything from a window box up!).

You will work with colleagues across the Trust to deliver both national and project level campaigns and strengthen the Trust’s brand, website, PR, and social media engagement.

You will be a self-motivated creative thinker with proven leadership and management skills and experience in delivering engaging campaigns across a variety of media channels.

Please refer to the job description and person specification for more details of the role.

This is a part-time post for 28 hours per week.  Some overtime work may be required and a flexitime system is in place.

This post will be employed on a permanent basis and can be based at the Trust’s office in Stirling, be home-based or be a hybrid between the Trust’s office in Stirling and home-working.

The Trust is an Equal Opportunities employer.  This means that whilst seeking employment or during such employment with the Trust, we will seek to ensure equality of treatment for all persons regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status. At the Trust, we have a clear goal: to be the place where a diverse mix of talented people want to come, to stay and do their best work. We pride ourselves on reaching for our vision, through the hard work and dedication of our passionate and creative employees. 

JOB DETAILS
JOB BAND: C
CONTRACT TYPE: Permanent, Full-time
DEPARTMENT: BBC Children in Need
LOCATION: Salford / London – Hybrid
PROPOSED SALARY RANGE: £33,000 - £37,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. 

PURPOSE OF THE ROLE
BBC Children in Need is the BBC’s UK Charity, and exists to make a positive difference to the lives of disadvantaged children and young people across the UK. Our refreshed objectives and activities will ensure the impact we have on children’s lives is front and centre of the work the charity undertakes over and above the projects and services we fund.

Our focus is on finding and funding the inspiring ideas that change children’s lives.

Join BBC Children in Need as a Fundraising Manager and help deliver inspiring campaigns that engage communities across the UK. You’ll play a key role in shaping and executing mass fundraising initiatives that drive income and deepen supporter relationships. This is your opportunity to make a meaningful impact while working with one of the UK’s most trusted and loved charities.

WHY JOIN THE TEAM
Be part of a collaborative, creative, and mission-driven team that’s passionate about making a difference. At BBC Children in Need, you’ll work on high-profile campaigns, build meaningful partnerships, and grow professionally in a supportive environment. With hybrid working and a culture of innovation, you’ll have the space to thrive while helping children across the UK reach their full potential.

YOUR KEY RESPONSIBILITIES AND IMPACT:

• Support the development and delivery of the Mass Fundraising strategy across schools, public, workplaces, and community groups.
• Manage key fundraising and corporate partnerships, identifying new opportunities and nurturing existing relationships.
• Deliver integrated, multi-channel campaigns in collaboration with Marketing, Content, and Insight teams.
• Create and manage supporter journeys to drive acquisition, retention, and long-term engagement.
• Analyse campaign performance, report on KPIs, and apply insights to optimise future activity.
   

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Proven experience in delivering high-profile fundraising campaigns, with strong analytical skills.
• Track record of managing mutually beneficial partnerships and developing bespoke programme engagement strategies.
• Excellent project management and organisational skills, with the ability to meet and exceed targets.
• Strong understanding of the fundraising landscape and supporter engagement and a passion for the mission and values of BBC Children in Need.
• Collaborative team player with experience working across departments and with external partners.
   

DESIRED BUT NOT REQUIRED:

• Understanding of the education sector and its fundraising potential.
• Experience using CRM systems to manage supporter data and journeys.
• Familiarity with digital fundraising tools and platforms.
• Knowledge of data-driven campaign development and post-campaign analysis.
   

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.

Main Purpose of the Role:

To lead the Support Team to provide emotional and practical support to families and individuals living with Duchenne muscular dystrophy. It includes leading the support team to provide 1-2-1 and group support provided in person or virtually, and creating and growing support networks for the wider Duchenne community which includes Duchenne parents/caregivers; young people and adults living with Duchenne; extended family and friends; and professionals in environments such as schools, local authorities and clinics. 

Specific Tasks:

The focus areas and key deliverables of this role are as follows:

• Develop a clear process for identifying case loads and capacity for the Support Team.

• Identify opportunities, alongside the team, for cross team working - including residentials; family events; Science Educations workshops with regional meetups and education visits to schools and local authorities.

• Obtain, decipher and provide training to the Support Team on new updates relevant to Duchenne families, such as DLA, EHCP and more.

• Work closely with your team, to ensure that each family receives the best support possible, and that long-term support is provided.

• Lead on the development and delivery of monthly reporting of engagement and support contact, which will feed into the wider All Through Support journey. 

• To work with the Head of Operations and Events to contribute to Agenda topics and speakers from the community; assign roles for the conference to the Support Team.

• Establish a database for external stakeholders also supporting those living with Duchenne on a national basis, fed in to from the Support Team.

• To develop a triaging and caseload process for the Support Team, and how best to regularly monitor this.

• Be involved in the recruitment, selection, and induction of volunteers appropriate to your area of work.

• To maintain the contact database, keeping it up to date and accurate.

• Coordinate cover for the Support Team when there is sickness or leave.

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Person Specification Criteria (essential, except those noted specifically as desirable) 

Education and Qualifications

• Experience leading a team (either through line management or mentoring)

Knowledge and Experience

• A proven track record of providing support to those in need in a professional setting. 

• Experience of safeguarding reporting.

• Experience of reporting on services and development of monitoring dashboards.

• Knowledge of current legislation around either accessibility, equal opportunities, Disability Living Allowance, or Education Health Care Plan.

• Knowledge of networks and signposting for those living with a life-limiting condition.

• An understanding of and commitment to Equal Opportunities and the ability to promote this in the day-to-day work of the post.

• Experience working in the health sector or at a patient-led charity. [Desirable]

• Experience of a CRM system. [Desirable]

Skills and Aptitude

• Passionate about improving the lives of young people, adults and their families living with Duchenne.

• Ability to communicate effectively, both in writing and verbally.

• Excellent organisational and time management skills, ability to work as part of a team and work on own initiative and to deadlines.

• Ability to be assertive but also have empathy and the ability to be sensitive with the families and young adults we support.

• Interest in networking and continued learning about new areas of support for those living with Duchenne. 

Are you passionate about driving excellence in patient-centered imaging? Join us at the Royal College of Radiologists and the College of Radiographers as our Quality Review Partner, where you’ll lead expert teams in assessing radiology services across the UK from independent clinics to major NHS trusts delivering evidence-based evaluations that spark real, lasting improvement.

The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. Jointly developed by the Royal College of Radiologists (RCR) and the College of Radiographers (CoR), the QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.

As a Quality Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll lead assessments of radiology services across a diverse range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams in delivering independent, evidence-based evaluations, and produce focused reports and action plans that drive meaningful improvement.

What you’ll do:

• Act as the designated Quality Review Partner for a portfolio of imaging services across the UK.
• Provide expert guidance to QSI leads on both the review process and the standards.
• Manage the full review cycle for services in your portfolio.
• Select and coordinate review team members in collaboration with the Quality Improvement Coordinator.
• Participate in quality assurance and moderation activities to ensure consistency and rigour.

What you’ll bring:

• Demonstrable experience in quality assurance, accreditation, or evaluation assessments, or in healthcare quality management.
• Strong knowledge of quality assurance and assessment approaches.
• Excellent oral and written communication skills, tailored to diverse audiences.
• Proven ability to prioritise effectively while remaining adaptable to changing needs.
• A collaborative mindset and the ability to build strong relationships with a wide range of stakeholders.
• If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Review Partner candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

About us 

We are Morden charity: an almshouse charity with a proud 330-year history and a big vision for the future. We provide homes, care and support to over 250 older people across our two lovely sites in Blackheath and Beckenham, helping our residents lead independent, connected and fulfilling lives. We’re entering an exciting new phase with a fresh strategy focused on excellent housing, high quality services and thriving communities.

As part of the Morden College team, you will play a key role in challenging ageism, promoting healthy ageing, and fostering social connection. We value equity, diversity, and inclusion and embrace technology to ensure sustainable and high-quality services. Our community is a place where both residents and staff thrive. 

About the role 

Morden College is seeking a dynamic Brand and Digital Manager to support the Communications Lead
to put Morden College’s brand and new Strategic Framework at the heart of everything we do to deliver excellent homes, high quality services and thriving communities. This is an exciting role that will help transform resident and staff engagement with a number of projects in the pipeline that you will support including brand development work, a new website and the development of e-communications through a new CRM system. 

As a passionate brand ambassador, you will work to embed the brand internally, maximising, opportunities to amplify the brand, and driving brand consistency. With creativity and strong design skills, you will be responsible for producing in-house online and print assets, while deepening engagement with residents, staff, volunteers, and the wider public.

Main duties and responsibilities 

Brand strategy and development 

• Support on the development and implementation of Morden College brand strategy driving engagement across the charity and ensuring consistency across all platforms. 

• Act as an internal brand consultant across the organisation, collaborating with teams to amplify the brand and maximise brand opportunities. 

• Support and collaborate with the Communications Lead to deliver assets to evolve the brand in line with Morden College’s new Strategic Framework. 

Content creation and storytelling  

• Be responsible for the in-house design of all communications assets across a wide range of print, online and outdoor channels including e-newsletters, marketing collateral, posters, signage and hospitality assets.  

• Support the Communications Lead to oversee the creation of compelling resident-led content—stories, visuals, and videos—that brings to life Morden College’s work and contribute to a content plan of news and events to ensure a balance of content from our two sites. 

• Manage all photography and videography production including photo shoots and permissions both in-house and using external agencies.

• Manage and maintain an image library that reflects the breadth of life at Morden College to capture everyday moments, the wide variety of events that take place and our hospitality offering.

Digital presence and visibility 

• Support the Communications Lead in the development of a brand-new website to ensure Morden College’s online presence reflects its brand values and engages users effectively. 

• Update web pages on a day-to-day basis to ensure
  accurate and timely information for residents and external audiences and ensure content such as images and blogs are regularly refreshed. 

• Utilise SEO and web analytics to support the evaluation, development and promotion of the website.  

• Produce monthly reports on online activity using Google analytics and other tools to optimise digital platforms. 

• Support in the development of Morden College’s email communications, sending out a regular e-newsletter and other updates though email campaigns using Mailchimp. Monitor, analyse and report on its effectiveness. 

• Collaborative work with the IT team to segment, target and grow our audience reach through a new CRM
  system. 

This job description is not meant to be exhaustive and will be reviewed and amended as necessary to meet the changing needs of the organisation.It will also be used as the basis for determination of objectives and the contents will be used as part of the appraisal process. 

Person Specification 

Essential Criteria:  

• Minimum of 3 years’ experience in a communications and marketing role, preferably within a non-profit or housing context.  

• Strong understanding of organisational branding and its application across various channels.  

• Excellent in-house design skills using In-design, Photoshop, Videography software 

• Familiarity with email marketing tools such as Mailchimp or equivalent platforms. 

• Proven ability to communicate with a wide range of departments including the senior leadership team. 

• Excellent attention to detail and a commitment to delivering high-quality work.  

• Strong organisational skills and the ability to work in a busy environment with competing demands.  

• Ability to work on a range of different assets with competing deadlines. 

• Self-motivated and able to work independently, using initiative to solve problems and deliver results.  

• Flexibility and willingness to learn new skills, with a professional and reliable approach.  

• Ability to stay ahead of advances in digital communications. 

• Positive attitude to problem-solving and identifying innovative solutions.  

Desirable Criteria

• Experience in managing digital campaigns or social media strategies.  

• Basic understanding of search engine optimisation (SEO) and web analytics.  

• Demonstrable experience with IT tools, including content management systems (CMS) and analytics platforms. 

• Good copywriting and proofreading skills. 

Role Overview:
The Talent Set is delighted to be partnering with Tommy’s, the UK’s leading pregnancy charity, to recruit an outstanding Events and Corporate Stewardship Manager.

This is a pivotal role within Tommy’s high-performing Fundraising team, leading on the delivery of their flagship Corporate Challenge event, stewarding high-value corporate relationships, and supporting light-touch marketing and communications activity. The role combines relationship management, project delivery, and event coordination to help raise vital funds and support Tommy’s mission to make pregnancy safer for all.

If you’re an exceptional organiser, confident communicator, and natural relationship-builder, this is a fantastic opportunity to work on a well-established and impactful project for a truly meaningful cause.

Key Responsibilities:
Corporate Challenge & Stakeholder Stewardship
This is the largest and most strategic part of the role.

• Take the lead on managing Tommy’s annual Corporate Challenge event, engaging multiple high-profile corporate supporters.
• Build and manage strong relationships with senior stakeholders across partner organisations, ensuring consistent, high-quality stewardship.
• Deliver tailored day-to-day stewardship, including weekly check-ins, regular updates, and bespoke supporter care.
• Work closely with internal colleagues to align stewardship activity with wider fundraising and communications strategy.

Event Delivery & Project Management

• Oversee the full delivery of the Corporate Challenge event day, coordinating logistics, timelines, suppliers, risk assessments and budgets.
• Line-manage and support Event Assistants, as well as lead on volunteer coordination for the event.
• Ensure a smooth, safe, and engaging event experience that aligns with Tommy’s values and fundraising goals.
• Track event performance and contribute to post-event analysis and recommendations for future improvements.

Marketing & Communications (Supporting Element)

• Provide light-touch support on marketing activity, including content drafting and communications planning.
• Produce compelling stewardship materials, thank-you messages, and impact updates.
• Liaise with Tommy’s communications and digital teams to ensure brand alignment and clarity of message.

Person Specification

• Proven experience of managing stakeholder relationships, particularly with senior corporate partners.
• Strong track record in event planning and delivery within a charity, agency or corporate setting.
• Excellent project management and organisational skills with a sharp eye for detail.
• A confident communicator with strong interpersonal skills and a collaborative approach.
• Comfortable with administrative tasks, reporting, and multi-tasking in a fast-paced environment.
• Proficiency with Microsoft Office and familiarity with CRM/database systems.
• Experience within the not-for-profit or fundraising sector.
• Knowledge of stewardship principles and supporter journeys.
• Some experience or interest in marketing, communications or copywriting.

What’s on Offer:

• A hybrid working pattern with 2-days per-week in the charity’s Monument office.
• A fantastic 12-month FTC with the opportunity paying £38,000 to £42,000 for the successful candidate.
• The opportunity to work with a fantastic charity that fosters development, progression and offers a wonderful working environment.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidate within 48 working hours.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.