Customer relationship management manager jobs in westminster, county durham

About the opportunity
As Head of Impact & Quality, you’ll lead the department that covers impact measurement, evaluation of our programmes, data management, curriculum development, training and quality of tutors and other initiatives that drive the evidence-based culture of Action Tutoring. With a strong understanding of the charity's theory of change, you’ll strengthen existing impact and quality processes and make strategic recommendations that develop these further. You’ll play a vital role in helping the Senior Management Team balance quality and quantity with sustainable business decisions. As well as leading the department, you’ll build external networks and represent the charity externally at relevant events, in person and online. As Action Tutoring begins planning for a new strategic cycle, you’ll design, evaluate and advise on the scale up of pilots in new ways of achieving our mission.

Closing date: Monday, 27th October 2025 at 9am
Interviews:Monday, 3 and Tuesday, 4 November 2025.  There may be a second round of interviews.
Start date: Ideally Monday, 1st December 2025
Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.  We are open to 0.8 or 0.9 FTE for the right candidate.
Place of work:This role can be remote, with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Duties and responsibilities
 
People and Cultural Leadership 

• You’ll manage the workload distribution across the Impact & Quality department functions and teams, ensuring that projects are delivered according to strategic priorities. 
• You’ll line-manage a small team of managers who have responsibilities for curriculum, training, quality, insights and data management activities across the department.

 
Strategic and Senior Management 

• You’ll contribute to Senior Management Team discussions and decisions, representing the impact and quality functions, ensuring all decisions consider the implications on our evidence base, protecting the drivers of impact and maintaining our reputation as a sector-leading impact organisation.

Impact and quality oversight

• Leadership and oversight to ensure continued smooth implementation of a Randomised Control Trial lasting the first 6-9 months of this role. 
• You’ll be accountable for the development and implementation of the Impact Strategy of the organisation.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert. 

Person specification
 
Qualifications criteria: 

• The right to work in the UK.
•  University degree or equivalent experience in a relevant field of quantitative or social research. 

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent project management and project sponsor skills and experience, able to juggle multiple complex projects that are cross-organisational and manage external stakeholders. 
• Able to manage other experts and get the best from them drawing from an interdisciplinary approach to your work.
• Enjoys leading a team, supporting development of manager skills and capabilities. 
• Understands how a theory of change drives the development of delivery and is able to apply this to new modes of operations. 
• Strong logical reasoning, able to break processes into logical steps and understands how to maintain excellent data management practices. 
• A confident user of databases able to utilise the data it holds to generate insights for the SMT. Champion good data governance in collaboration with the Data Manager. 
• Experience of Salesforce CRM would be desirable but not essential. 
• Very familiar with the principles of evaluation and how to design evaluations to produce meaningful and reliable insights. This includes qualitative and quantitative activities. 
• Experience of working with external partners to evaluate work. Experience of developing pilots or start-up scale organisations would be desirable but is not essential. 
• Strong numerical skills, able to conduct diagnostic and predictive analysis of quantitative data sets. 
• Strong written communication and research skills, able to produce clear and jargon-free reports and summaries that synthesise qualitative trends. 
• Strong change management skills and experience, ensuring innovations are launched and embedded successfully. 
• Able to plan at a strategic level, factoring in external environment trends, financial limitations and scalable solutions. 
• In addition, the job holder is expected to substantially demonstrate the four competencies in our competencies framework at the ‘Head of ‘Level. 

You will be likely be more successful in this role if you have: 

• Experience working in the charity sector. 

We are looking to appoint an Administration Lead to join the team.

Learning Disability England works hard to be a member led organisation. This role plays an important part in the day-to-day workings of the organisation by leading on the administrative management of memberships and financial functions, as well as supporting projects and events led by other members of the team. The Administration Lead’s contribution will ensure that we deliver a national movement for change and a network for members and partners.

For more information about the role, and for an application form, please download the application pack.

About Us 

We are a small staff team of 7 people mostly working part time. All of us are home based and work flexibly. Annual leave  entitlement is 27 days plus Statutory Holidays pro rata.

There are different lead roles in the team but being small we support each other and work with members and partners to achieve as much as can together. 

Learning Disability England is a membership organisation that brings together people with learning disabilities, family members and people in paid roles to make a difference together.

Being led by what is important to our members is central to how we work. Working closely with the Representative Body and other team members to support being member led is an important part of all our jobs. 

Diversity matters to us. We particularly welcome applications from people from Black, Asian or minority ethnic backgrounds as they are currently underrepresented in our organisation.   

Closing date for applications is 13th November 2025 at 8am.  

We will be conducting online interviews on the 20th November 2025

Head of Programmes is a key role with significant scope to grow as the charity evolves. You’ll lead on the day-to-day delivery of our programmes, including our largest single programme, Maths Circles: a small-group-based maths enrichment programme engaging talented young mathematicians nationwide. You will coordinate a large community of volunteers as well as our in-house team of part-time and freelance staff to deliver an excellent experience for students, parents, tutors and partners.

You will need to be genuinely enthusiastic about using our CRM and Google Sheets to track progress and excited about martialling the charity’s data to communicate clearly with colleagues, partners and trustees. You will take ownership of programme reporting and KPIs, using insights to identify and implement delivery improvements and demonstrate impact.

You will communicate regularly with our diverse community – including speaking directly to young people and parents to resolve issues, recruiting and training education professionals and meeting with partners to organise and manage projects. Beyond programme delivery, you’ll play a crucial part in fundraising, communications, recruitment and planning and will occasionally deputise for the Foundation Director in representing the charity externally.

Key Responsibilities

• Lead the design, delivery and continuous improvement of programme operations
• Drive impact by setting, monitoring and reporting on KPIs (e.g. attendance, retention, satisfaction) whilst sharing insights with partners and funders
• Coordinate and support a team of part-time staff, freelancers and delivery contractors
• Lead communications with parents, students, tutors and external partners
• Act as Deputy Designated Safeguarding Lead (training provided)
• Support fundraising, charity development and strategic planning
• Support recruitment and onboarding of staff, volunteers and collaborators
• Contribute to newsletters, social media, and other communications content 

You should apply if:

• You’re motivated to make a difference in the education sector
• You’re excited to work flexibly as a senior member of a small, growing team
• You’re a “builder” with the energy and impetus to make things happen

Essential criteria:

• Genuine enthusiasm using spreadsheets and other tools to track and demonstrate progress
• Excellent written and verbal communication skills with diverse audiences (young people, schools, partners, funders, etc.)
• Experience in education, youth work or the charity sector
• Experience building and managing projects independently
• Belief in the power of education to transform lives
• Right to live and work in the UK

Desirable criteria:

• Knowledge of safeguarding practice
• Experience in programme monitoring and evaluation
• Experience in fundraising or business development

Safeguarding

Tutorfair Foundation is committed to safeguarding and promoting the welfare of its staff, volunteers and the young people we support. All staff are expected to share this commitment. The successful candidate will be required to provide two satisfactory references and complete an Enhanced DBS check.

The Project Officer supports the effective delivery of HACT’s community-focused programmes, with a particular emphasis on operational coordination, partner engagement, and service administration. Working closely with internal teams and external stakeholders, the role ensures that project activities—such as voucher distribution, data management, and partner communications—are delivered efficiently, accurately, and in line with organisational standards.

This role blends project management and client relationship management, requiring a proactive and detail-oriented individual who can work independently and collaboratively, with a primary focus on ensuring HACT successfully delivers the objectives for the Fuel Fund programme. The postholder will act as a key point of contact for partners, manage administrative processes, and contribute to the continuous improvement of service delivery.

Job Purpose

To coordinate and administer the delivery of HACT’s community support projects, with a focus on the Fuel Fund and related initiatives, ensuring timely and accurate processing of partner requests and maintaining strong relationships with Housing Associations, Local Authorities, and other stakeholders. The Project Officer plays a vital role in ensuring that residents receive support efficiently via our partners, while contributing to the overall success and impact of HACT’s programmes.

Responsibilities

• Manage the general administration of the Fuel Fund
• Be the primary point of contact for all Fuel Fund queries (internal and external)
• Manage Expression of Interest requests from Housing Associations, local authorities and third sector organisations, ensuring they meet the qualifying criteria and terms of the Fund
• Manage voucher requests, ensuring they meet qualifying criteria, and issuing to referral partners across the UK
• Manage, and evolve as needed, quality control processes
• Manage collation of reporting data from Housing Associations and other referral partners
• Analyse multiple data sets and produce reports on the Fuel Fund for HACT and external stakeholders
• Provide updates to key HACT staff about distribution progress
• Feed informal and formal progress updates and reporting information to HACT Communications and Marketing colleagues, working with them to communicate project learning and opportunities
• Work closely with colleagues in the wider Communities team to support housing association engagement with HACT’s work and to support key team-wide activity such as the annual Community Investment conference

Required Skills

Essential

• Administrative experience with a good knowledge of and experience in using Microsoft Office
• Strong relationship management and collaboration skills, with an ability to engage, communicate and build relationships with a wide range of stakeholders at different levels.
• Experience of managing multi-partner/ stakeholder projects and knowledge of project management tools and methods.
• Excellent data analysis skills.
• Excellent communications skills, both oral and written.
• Demonstrable track record of preparing and producing data analysis and reports.
• Ability to work autonomously, use initiative and work independently to drive projects through to completion.
• NVQ Business Administration Level 2 (or suitable clerical experience)

Desirable

• An undergraduate degree in a relevant subject.
• Experience working in a charity, social enterprise or local government supporting communities facing hardship
• Experience using organisation-wide CRM systems and utilizing these to manage personal data and project delivery

Job Accountabilities

Complete fuel fund and voucher allocations as per agreed timelines.

Ensure projects operate with a sufficient number of sector partners, for example the number of housing associations referring into the fuel fund.

Monitor and review project reach and impact, using this learning to shape any new methods of delivery, e.g. pilots with other sector partners to reach new audiences.

Collaborate with colleagues to communicate the project opportunities and learning at regular intervals, contributing to the wider thought leadership and collaboration objectives of the Communities team.

Maintain positive relationships with project funder(s), by sharing project data in line with agreements.

Ensure high quality delivery of the project, ensuring robust systems are in place to record activity and monitor compliance with the terms and conditions of the project, improving systems as needed, to support partner engagement and voucher redemption.

Coordinate and lead day to day communications with sector partners participating in the project and ensure feedback is collected and reviewed from project partners and beneficiaries.

Further information

The post holder for this role will be required to complete a basic Disclosure & Barring Service (DBS) check.

The Fuel Fund programme must have dedicated resource at all times during the working week (Monday Friday) and as such, annual leave needs to be coordinated with colleagues in the team to ensure the programme is sufficiently resourced throughout the year.

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

About HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description

Interviews expected to take place on November 17th and 18th. 

GrantScape is a national grant-making charity that funds community, environmental, and educational projects across the UK. Our grants make a meaningful impact—transforming lives, strengthening communities, and improving local environments in the areas we serve.

The Senior Grant Officer will play a key role in assessing and administering grant applications, and in coordinating meetings with local voluntary Advisory Panels who help prioritise funding decisions.

The ideal candidate will be an excellent communicator, capable of navigating complex situations and identifying practical solutions. You’ll bring strong project management skills to oversee a diverse portfolio of funded projects, and be confident working independently while thriving as part of a collaborative team.

We’re seeking someone with at least one year of experience in project management or grant-making (ideally two), and a solid understanding of the Third Sector. A full UK driving licence and access to a car for business use is essential. Mileage is reimbursed at 45p per mile, and a hire car will be provided for journeys over 120 miles.

The post will be a home-based role located in the Northwest of England, with easy access to the M6 corridor. Preferred locations include Lancaster, Preston or Warrington. The successful candidate must remain based in this region throughout their employment to ensure accessibility to meetings for location-specific funds.

Occasional overnight stays will be required, along with travel to our Head Office in Milton Keynes for team meetings up to three times per year.

A full job description and person specification are available below.

To apply, please email your CV along with a covering letter (maximum one side of A4) explaining how your experience aligns with the role requirements.

Key Dates:

• Application Deadline: 12pm, Friday 31 October
• First Interviews (Virtual): 11 November
• Second Interviews (In Person in the Northwest – venue TBC): 26 November

Hours of Work:  37.5 hours per week, Monday - Friday 09:00-17:00 with some flexibility

Location: Head Office is in Cardiff however the successful applicant can be based anywhere across Wales as we have offices in multiple locations and remote-working can also be facilitated.

Purpose of Role

To work within the Contracts and Planning team supporting the delivery of the Trust, Foundation and Statutory Programme. The role is responsible for liaising with teams across the organisation to develop funding bids which meet the needs of the organisation and prospect research, income monitoring and reporting requirements.

Main Duties & Responsibilities

1. Work with operational teams to develop funding applications to meet agreed income targets to help fund core activities and priority projects.

2. To develop and maintain a list of suitable, well researched prospects and ensure that opportunities for funding are not missed by maintaining a suitable pipeline.

3. Regular review of income pledges and received, and the funding pipeline, reporting progress and risks to manager.

4. Liaise with relevant project staff to coordinate and submit monitoring and evaluation reports to funders.

5. Ensure all reporting requirements are met in line with agreed deadlines.

6. To ensure that all relevant administration is recorded accurately on the fundraising CRM and shared team databases.

7. To monitor payment dates and ensure payments are received when expected.

8. Build and maintain relationships with funders, helping them to understand the impact of their support.

9. Support the Contracts and Planning Team with other duties as required, contributing flexibly to wider team priorities and organisational needs

This role is subject to a Basic DBS disclosure.

We’re looking for a permanent full-time support officer to contribute their skills, experience, and personality to add value to our Blesma Support team within the Independence and Wellbeing department at Blesma, The Limbless Veterans. The role is a varied one, focusing on all aspects of welfare and support to our members. 

This home-based role is to support Blesma members in the South West of England by providing a lifeline to members by delivering effective wellbeing support and advice to help reduce the negative impacts of disability and to assist them in leading independent and fulfilling lives. The role also involves representing Blesma and enhancing the charity’s profile within the local community of your area of responsibility. 

The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our service personnel, veterans and their families.

Blesma is unique as a membership Association as well as a charity. Our members are the heart of all our work – therefore, the impact of Support Officers is clearly visible in the experiences of our inspirational limbless veterans.

If you are interested, and live within the following post code areas, TR, PL,TQ, EX, TA, DT, BH, BA, BS, SN, GY, JE) please read the attached Job Description and apply with your CV and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

How to Apply

If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter which must address the screening questions within the JD. The cover letter should demonstrate how you meet the essential criteria and competencies of the role. 

If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.

Please note that we may close this advertisement early if we receive a high volume of applications.

 We look forward to hearing from you.

About you

Do you have excellent communication, organisational and interpersonal skills? Do you enjoy interacting with supporters and building lasting relationships?   Want to use your skills to make it possible for people with myeloma, an incurable blood cancer, to live longer and better lives? 

Myeloma UK is looking for a driven and pro-active Events Fundraiser to join our growing Community and Events team.  You’ll be joining the team as we continue to refine and expand our mass participation events portfolio including London Paris Ride, Great North Run and 100 miles for myeloma. You will have experience in event delivery or project planning, delivering these activities within tight deadlines while successfully building effective relationships.

The role holder will have strong administration skills, attention to detail and work as part of a team.  You will be self-motivated and able to work remotely with little supervision, managing a wide range of tasks and having an interest in sporting and mass participation fundraising events.

Previous experience or knowledge of digital marketing, virtual fundraising events and using Raiser’s Edge or similar CRM system would be an advantage but not essential. 

About the role

As the Events Fundraiser you will be required to research, promote and deliver fundraising events, campaigns and activities, providing excellent stewardship to supporters, whilst working to help achieve monthly fundraising income targets.  You will work to deliver an annual calendar of runs, walks, challenge and sporting events across the UK as well increasing support through Myeloma UK virtual and Facebook events.

The role holder will work with the Senior Event Development Fundraiser to provide the highest quality of event delivery as well as developing relationships, securing support, marketing, delivering and monitoring the event ensuring post event evaluation and future recommendations are made.  They will also work closely with Community Fundraisers, supporting them as they identify opportunities to expand and diversify their fundraising portfolio.

You will work with other teams, develop materials required to support all marketing and promotion of events, ensuring organisational brand, style and key messages are adopted and ensure maximum use of database and other technology to increase operational efficiency within event fundraising.

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 26 October 2025 and interviews will be held w/c 3 November 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Community Fundraiser - Home Counties

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Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

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Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

​

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​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 06th November 2025

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We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

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About Dreams Come True

We deliver moments of magic with lasting impact to children living in poverty who have a serious illness, disability, or life-limiting condition. We are the only wish granting charity focused solely on children living in social deprivation in the UK.

About the Role

Dreams Come True is seeking an ambitious, strategic and highly skilled Head of Fundraising to lead and expand its income generation and manage and drive a high performing team. This senior role prioritises the development and delivery of an ambitious major donor and individual giving strategy - cultivating, stewarding, and upgrading supporters, including high-net-worth individuals and regular donors. Reporting directly to the CEO and working closely with the Senior Leadership Team, you will diversify income streams, maximise philanthropic support, and ensure the charity's long-term sustainability whilst leading, managing, motivating and inspiring the team.

Key Responsibilities

• Develop and implement a growth-oriented fundraising strategy, with a strong focus on major donor fundraising and individual giving (regular giving, donor journeys, legacy giving).
• Build a robust pipeline of major donors, personally managing relationships with high-value supporters, cultivating new prospects, and maximising lifetime value through tailored stewardship.
• Oversee the design and execution of engaging campaigns and supporter journeys for individual and legacy donors.
• Direct and support building other fundraising streams (trusts & foundations, events, digital, community), setting ambitious yet achievable income targets.
• Monitor, analyse, and report on fundraising performance, using data-driven insights to identify opportunities and refine approaches.
• Inspire, manage, and develop the fundraising team, fostering a culture of collaboration, high performance, and innovation.
• Ensure policy, governance and compliance with all relevant fundraising legislation and sector regulation.
• Represent the charity in external meetings, building networks and leveraging senior volunteers and Trustees to extend philanthropic reach.
• Translate complex beneficiary needs into compelling cases for support, proposals, and stewardship reports that resonate with donors and partners.

Person Specification

Essential:

• Demonstrated success in major donor fundraising, including personally securing substantial gifts (five and six figures); proven ability to build from scratch, cultivate and maintain relationships with high-net-worth individuals.
• Proven expertise in individual giving, including donor journeys, donor retention and engagement, and developing bespoke campaigns.
• Strong leadership skills, with a track record of building, motivating, and developing high-performing fundraising teams.
• Up-to-date understanding of the fundraising compliance environment (Fundraising Regulator's Code, GDPR, PECR).
• Outstanding communication, negotiation, and presentation skills, both written and verbal.
• Analytical mindset and the ability to use data to inform strategy, track performance, and drive growth.
• Creative approach to stewardship, recognising, thanking, and meaningfully involving supporters at all levels.
• Passion, resilience, and integrity aligned with the charity’s mission.
• A recognised fundraising qualification (e.g. Certificate/Diploma from the Chartered Institute of Fundraising or equivalent).
• Inspiring and experienced team leader.

Desirable:

• Experience with innovative donor engagement, digital tools, and CRM/database systems.
• Background in a similar scale or mission-driven UK charity.

How to Apply

Apply by submitting a CV and covering letter via CharityJob.

The England Awards for All Team have several Funding Officer vacancies (fixed term until both 31 August and 31 October 2026). The successful candidates must be based near to and be able to easily travel to either Birmingham or Newcastle-upon-Tyne, as this role may require office working from time to time.

Working as a Funding Officer within the England Central Funding team, you will join our Awards for All Programme.

You will be assessing applications for funding from a wide range of customers, dealing with grant management and related queries and looking at risk management. This will include contact directly with grant holders and applicant organisations and with a range of colleagues. You will have a strong understanding of our vision and our commitment to equity, diversity, and inclusion. You will manage your own caseload.

Interview Date: Week commencing 17 November

Location: Working from our Birmingham or Newcastle-upon-Tyne office/hybrid working.

If you would like an informal conversation about this role, please contact us.

Any questions about the recruitment process, please email the recruitment team. 

On application, please align your supporting statement to the criteria below

Essential:

• Ability to analyse a range of information in order to make evidence-based judgements, to challenge when appropriate and to manage risk.
• Strong listening, written and verbal communication skills.
•  Ability to learn and apply a variety of detailed processes and technology systems (MS office and Salesforce).
• Good planning, organisation and time management skills. Managing your workload to meet targets and handle competing priorities.
• Ability to build and maintain effective relationships, working within a large team and demonstrating a strong commitment to equity, diversity and inclusion.
• Confidence to continually seek and act on feedback to evaluate and improve your own performance.

Desirable:

• Understand the communities we work with and how we make a difference through our funding
• The ability to understand and assess data and financial information

Equal Opportunities (standard text)

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – we are committed to equity, diversity and inclusion and work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. We are committed to being an inclusive and great place to work, and recognise our people come from diverse backgrounds.  As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic (B.A.M.E) backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds.

We are proud to be a Disability Confident Employer. We welcome applications from disabled people and will proactively make reasonable adjustments if needed through the recruitment process and during employment. This can be related to a physical and mental health conditions.

(This role is based is home based. To ensure availability for in-person meetings and collaboration when required, applicants must reside within approximately one hour's commute of Leeds or Manchester)

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

This is a fantastic opportunity to join our small, friendly team and play a pivotal role in improving social care practice across the country, this role will include:

· working with frontline health and social care providers across the country to transform care and support

· creating an inspiring and engaging learning environment (in person / virtual)

· working alongside other projects within SCIE.

What we are looking for:

· knowledge and experience of adult social care practice

· experience of developing and delivering training courses on a range of topics

· commitment to equity, diversity, and inclusion

· confidence in delivering virtually.

What we offer in return:

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service. Benefits of working for SCIE can be found here Work for the Social Care Institute for Excellence - SCIE 

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

We are building a compassionate and high performing organisation at Kentown Support. We are 
looking for an ambitious, energetic and collaborative colleague who has both a passion for their work 
and the difference it can make to children and their families. This is a pivotal leadership role and 
opportunity to join an incredible charity at the beginning of its journey offering a real opportunity to 
shape our future success

Training and Implementation Specialist

We are looking to recruit two people to join a mission-led organisation, supporting a friendly and dynamic team.

The Implementation Specialist role is ideal for ambitious, client-focused individuals, passionate about improving services.

It is an exciting time to join the organisation! The team are testing out new ways of working internally to streamline some of the administrative tasks away from this role, piloting new ways to support clients and even redesigning the training!

Position: Training and Implementation Specialist

Location: Remote (national travel with occasional overnight stays required)

Hours: Part-time, 28-35 hours per week

Salary: £38,972 pro rata

Contract: Permanent

Start Date: Between 8th Dec – 5th Jan TBC with candidate

Close Date: Midday Monday 3rd Nov. The team will be in touch with successful candidates by 7th Nov. At this stage they will send you a task which is expected to take no more than 3 hours.

First interviews: 18th Nov, near London Victoria station. Travel will be reimbursed.

Second interviews: Online, Wednesday 19th or Thursday 20th Nov (short, informal chart). Aiming for final decision is 21st November.

About the Role

You will play a vital role in supporting organisations to embed the Outcomes Star into their practice. This means helping clients make the best possible use of the Star through training, advice and practical support.

You will be a trusted partner to clients by building relationships, facilitating learning and supporting organisations to use the Star well so that it can have the greatest impact.

Core aspects of the role include:

• Engaging new enquiries.
• Onboarding & implementation
• Training & learning delivery
• Account management
• Collaboration & innovation.
• Client engagement

This is a varied and rewarding role for someone who enjoys training, relationship-building, problem-solving, and making a positive impact in partnership with organisations across different sectors.

About You

You will have experience in training, facilitation, and/or implementation support.

You will also have:

• Ability to develop and build strong relationships with both clients and colleagues .
• Excellent communicator with good interpersonal skills; able to work effectively, independently and as part of a small team collaborating well with colleagues.
• Ability to adapt support to different organisations and contexts.
• Flexible; with the ability to work in the ever-changing context of a growing organisation.
• Commitment to reflective practice, learning and continuous improvement.
• Willing to work in an evolving role being shaped by clients’ needs.
• Willingness to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.
• Strong self-management skills and motivation with the ability to manage your own workload and work independently. Ability to manage and coordinate simultaneous client relationships and projects, and drive projects forwards to achieve tangible results.
• Adaptable and responsive to client needs, able to take initiative with a creative problem-solving approach.
• Committed to delivering a good service to clients and helping them make a difference to the people they support.
• Good IT skills including MS 365 and Teams.

If you’re reading this wondering ‘is it really for me?’ or ‘I don’t quite meet all of the criteria’, then please get in touch to ask some questions or consider applying anyway.

About the Organisation

Join an employee-owned values-based Social Enterprise with a vision of a society in which people are enabled to thrive. As an employee-owned organisation all employees are engaged in the development of the business through a Trust Board, helping homelessness, health, and social care providers improve services by creating engaging visual tools and promoting collaborative ways of working.

What you can expect

• A purposeful, caring and inclusive team operating within an employee-owned trust
• An opportunity to grow and develop yourself through your work
• To be empowered to lead and self-manage with the support of a highly committed team around you
• Opportunities to be involved in projects outside the scope of your role

Benefits include:

• Laptop and mobile phone provided for work purposes
• Open to flexible working arrangements
• Cash health plan
• Generous pension scheme
• Employee assistance programme
• Cycle to Work scheme
• 25 days’ annual leave plus bank holidays (pro-rated for part-time) & additional days at Christmas (increasing to 30 days with long service)
• Enhanced parental and carer’s leave
• Paid volunteering time
• Opportunities for personal development

We strongly encourage candidates of diverse backgrounds and identities to apply. Each new employee is an opportunity to bring in a unique perspective and strengthen the team, so they are always eager to further diversify the organisation.

You may have experience in areas such as Training, Training and Implementation, Training Officer, Training and Implementation Officer, Training Specialist, Training and Implementation Specialist, Training Coordinator, Training and Implementation Coordinator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.