Customer relationship management team volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead Volunteer
Mind Retail
About the role
Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.
Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!
You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:
· Experience working as part of, and leading, a diverse team
· Shop management, retail management and key holder experience
· Opportunities to improve your management, leadership and interpersonal skills
· Stock organisation, processing, pricing and merchandising skills
· Cash handling skills, including management cash functions
· Understanding of sales information, including takings
· Commercial knowledge and skills
· Understanding of policies and procedures
· Administrative skills
· IT skills
· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses
Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!
We need great people like you to help us in the fight for mental health. Will you join us?
Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!
About You
- Commitment to our values & behaviours
- Enthusiastic and committed to achieving shop targets
- Flexible and adaptable approach
- Ability to work as a team and on your own initiative
- Able to build good working relationships
- Ability to work within Mind Retail’s policies and procedures
- Willingness to learn
- Good customer service skills
- Good communication skills
About Mind Retail
Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.
Safer Recruitment at Mind Retail
We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.
Our Commitment
We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.
Hear from some of our existing Lead Volunteers…
Stuart, Lead Volunteer at our North Shields Mind Shop
Why did you want to become a Lead Volunteer?
I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.
I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.
I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!
What do you enjoy most about being a Lead Volunteer?
I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.
Lead Volunteer at our Turnham Green Mind Shop
Why did you want to become a Lead Volunteer?
I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.
What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?
As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.
What do you enjoy most about being a Lead Volunteer?
Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…
It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.
Mind Retail are a network of over 170 Mind charity shops across England and Wales.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ReviveBattery
We mitigate the early death of lead-acid batteries and regenerate them 2-3 times for up to 90% of their original capacity.
At Revive Battery, we mitigate the early death of lead-acid batteries and regenerate them 2-3 times for up to 90% of their original capacity. In the process, we reduce 3.5 tons of Co2 emissions per battery. Battery recycling is an emission-intensive chemical process that causes environmental damage and harms people engaging with it. Our cutting-edge technology rejuvenates batteries without damaging them, reducing greenhouse gas emissions and avoiding the need for energy-intensive recycling. Lead-acid batteries are integral to battery backup systems in solar and wind farms, telecom towers, and data centres. They are also used widely in cars, forklifts, banks and ATM systems.
Battery recycling is an emission-intensive chemical process that causes environmental damage and harms people engaging with it. While recycling comes at the end of the battery’s life span, we mitigate their early death and regenerate them 2-3 times for up to 95% of their original capacity.
Grant Writer
Volunteer Role Description (remote, unpaid)
Job Title: Grant Writer Location: Remote Duration: 3–6 months Reports to: Fundraising Manager
About Us: Revive Battery is a cutting-edge battery regeneration company dedicated to transforming the energy sector with sustainable solutions. We specialize in extending battery life, reducing waste, and minimizing the environmental impact of lead-acid batteries through our innovative regeneration technology. Our work supports a global transition to circular energy systems. We welcome Erasmus+ and international student interns who are passionate about sustainability to join our mission-driven team.
Role Summary: As a Grant Writer, you will support the development of compelling funding proposals that align with our strategic priorities. You’ll contribute to identifying relevant grant opportunities, researching funders, and drafting high-quality applications. This role is ideal for someone with strong writing skills, an interest in sustainability, and a desire to gain practical experience in nonprofit or impact-driven fundraising.
Key Responsibilities: Research and identify grant opportunities from foundations, government agencies, and international programs Draft and edit grant proposals, concept notes, and supporting documents Assist with writing Letters of Inquiry (LOIs), project summaries, and budget justifications Maintain and update a grants tracker with deadlines, requirements, and submission statuses Support preparation of impact reports and documentation for funded projects Coordinate with technical, communications, and business teams to gather inputs for applications Attend webinars or workshops related to grant writing or fundraising, and share key takeaways
Requirements: Currently pursuing or recently completed a degree in Communications, International Development, Environmental Studies, Business, or related field Excellent written English and ability to adapt tone/style for different funders Strong research and analytical skills Attention to detail and ability to meet deadlines Proficient in Google Workspace; familiarity with grant platforms or CRM tools is a plus Passion for sustainability, clean energy, or climate solutions is strongly preferred
What We Offer: Real-world experience in grant writing and nonprofit development Mentorship and feedback on writing and strategy Flexible hours and remote work environment Opportunity to contribute to a mission-driven organization Certificate of completion and letter of reference upon successful completion
Weekly Time Commitment
10+ hours per week
Duration of Volunteer Role (remote)
3-5 months
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Naomi House & Jacksplace provide essential care and support to children and young people with life-limiting and life-threatening conditions across the south of England. For over 25 years, we’ve been there for families on the good days, difficult days, and last days— helping to make the most of every precious moment together.
As we move into an ambitious period of growth and investment—expanding our reach, strengthening our care services, and celebrating our upcoming 30th anniversary—we are looking to appoint a new Trustee who has operated at a senior level for a large or complex charity to help shape our future.
This is a meaningful opportunity to use your professional success to give back—to apply your strategic charity expertise where it matters most, and to support a cause that truly touches lives. You will chair the Fundraising, Retail and Marketing Committee and work closely with our Executive Director of Fundraising, ensuring the strength, governance and innovation of our income generation strategies across all channels.
We are especially interested in candidates who:
- Have held a senior leadership role within a charity organisation
- Bring both strategic and operational understanding of charity fundraising
- Can confidently support, challenge and guide a high-performing income generation team
- Are motivated by impact, purpose, and the desire to make a lasting difference
This may be your first Trustee role—what matters most is that you bring compassion, integrity, and the ability to work collaboratively at Board level. We are a highly regulated organisation, so candidates should be open to understanding the governance landscape in which we operate.
Why join us now?
In 2024, we were rated Outstanding by the CQC. Our future plans include new services, capital investment in our hospices and grounds, a refreshed brand identity, and a bold strategy to grow income sustainably. Your input could help us reach more families than ever before.
Practical details:
Trustees attend 6 Board meetings per year (in person, in Sutton Scotney) and 4 Committee meetings remotely. Additional time may be required to contribute to working groups or strategic initiatives. The role is unremunerated, but reasonable expenses will be paid.
How to Apply
If you are interested in this opportunity, please submit an initial application/expression of interest. Shortlisted candidates will be provided with a full Candidate Information Pack and invited to submit a cover letter outlining their interest in the role and a brief summary of how they meet the key criteria.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Naomi House & Jacksplace provide essential care and support to children and young people with life-limiting and life-threatening conditions across the south of England. For over 25 years, we’ve been there for families on the good days, difficult days, and last days— helping to make the most of every precious moment together.
As we move into an ambitious period of growth and investment—expanding our reach, strengthening our care services, and celebrating our upcoming 30th anniversary—we are looking to appoint a new Trustee who has operated at a senior level for a large or complex charity to help shape our future.
This is a meaningful opportunity to use your professional success to give back—to apply your strategic charity expertise where it matters most, and to support a cause that truly touches lives. You will chair the Fundraising, Retail and Marketing Committee and work closely with our Executive Director of Fundraising, ensuring the strength, governance and innovation of our income generation strategies across all channels.
We are especially interested in candidates who:
- Have held a senior leadership role within a charity organisation
- Bring both strategic and operational understanding of charity fundraising
- Can confidently support, challenge and guide a high-performing income generation team
- Are motivated by impact, purpose, and the desire to make a lasting difference
This may be your first Trustee role—what matters most is that you bring compassion, integrity, and the ability to work collaboratively at Board level. We are a highly regulated organisation, so candidates should be open to understanding the governance landscape in which we operate.
Why join us now?
In 2024, we were rated Outstanding by the CQC. Our future plans include new services, capital investment in our hospices and grounds, a refreshed brand identity, and a bold strategy to grow income sustainably. Your input could help us reach more families than ever before.
Practical details:
Trustees attend 6 Board meetings per year (in person, in Sutton Scotney) and 4 Committee meetings remotely. Additional time may be required to contribute to working groups or strategic initiatives. The role is unremunerated, but reasonable expenses will be paid.
How to Apply
If you are interested in this opportunity, please submit an initial application/expression of interest. Shortlisted candidates will be provided with a full Candidate Information Pack and invited to submit a cover letter outlining their interest in the role and a brief summary of how they meet the key criteria.
We specialise in supporting people with visual impairment and complex needs in a range of services including Care Homes and Supported Living. Can you help support us in making a difference in the lives of the people we support?
What will you be doing?
We have an exciting opportunity for you to join our experienced Board of Trustees. As a member of the Board, you will play a vital role in steering and supporting the Group. The Board is responsible for providing strategic direction, ensuring we meet regulatory requirements, and overseeing the work of the staff team, ensuring the Group's efficient administration and financial stability.
What are we looking for?
Ideally, we are looking for a finance professional with experience in accounting or financial analysis, who possesses expertise in financial principles and practices. Having a good understanding of budgeting, forecasting, and financial reporting that will help support our strategic goals and direction.
What difference will you make?
We are constantly striving to make a difference to people’s lives through the provision of aspirational services for people with sensory and other specialist needs. We want to enable people to live fulfilled lives in excellent quality accommodation, and our whole philosophy is based around person-centred principles. Your contribution as an experienced finance professional will help us maintain a forward looking approach to establishing financial stability and governance.
Before you apply
Please apply through Reach in the first instance and provide a covering letter detailing why you are interested in this role.
Public Relation/Marketing Trustee- Join Us in Transforming Children’s Lives!
At School-Home Support, we believe every child deserves the opportunity to be in school and ready to learn – no matter the obstacles they face. Our mission is simple yet ambitious: to ensure that every child is in school, every day, by 2050. We are looking for a passionate individual with PR/Marketing knowledge to help us make this vision a reality and have a lasting impact on children and families across the country.
We’re seeking an individual who shares our passion for improving children’s lives. If you have experience as a trustee and are ready to take the next step in your governance journey, we would love to hear from you.
Who We're Looking For:
We are looking to recruit a PR/Marketing Trustee who is passionate about the work of School-Home Support and brings energy, commitment and leadership combined with a willingness to advocate for the work we do and the cause we serve.
As a PR/Marketing Trustee, You Will:
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Contribute to setting goals, targets, and overall policy for the organisation
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Share your expertise and networks to support the development and growth of the charity.
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Help ensure compliance with our legal obligations and the organisation’s core purpose.
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Provide oversight of the budget to guarantee School-Home Support’s financial sustainability.
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Support the Safeguarding Lead to ensure measures are in place for safeguarding for the children and families we support and the staff team
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Act as a champion and ambassador for School-Home Support, enhancing our reputation, representing us at key events, and supporting fundraising efforts.
What We Offer:
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Impactful Role: By joining our Board of Trustees, you will play a key role in shaping our national impact and supporting our mission to transform the lives of children in need.
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Training & Development: You will receive tailored training specific to your role and access to additional learning opportunities through our staff-led EDI networks.
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Networking Opportunities: You’ll have the chance to expand your professional network and make valuable connections within the education and charity sectors.
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Support Throughout Your Journey: We will buddy you with a more experienced trustee or corporate volunteer to ensure you feel supported and confident throughout your time with us.
Expectations:
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Commitment: A commitment of three years to this voluntary role
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Meetings: Attend four half-day board meetings and one AGM each year, which are typically held in Stratford, London, or remotely.
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Sub-Committees: Participate in one of our sub-committees to help guide specific areas of our work.
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External Events: Attend 2-3 fundraising events each year (usually evenings) and make at least one school visit annually.
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Inclusion & Diversity: A strong commitment to inclusion, equal opportunities, and the promotion of diversity in all aspects of your work.
If you’re ready to make a difference and contribute to creating brighter futures for children and their families, we want to hear from you!
To learn more about this exciting opportunity, please review the Trustee Pack and submit your application today!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Growth Pillar Malawi
Growth Pillar is an innovative and holistic entity geared to catalyse sustainable development and foster both individual and community resilience to environmental, systems and technological change through on-going research, evidence-based strategic policy analysis, programmatic innovation, and provision of technical assistance and enabling resources.
We work with a diverse portfolio of clients including corporate enterprises, financial institutions, public sector bodies, non-governmental organizations, families, and individuals.
Our multidisciplinary team brings together extensive local and international experience, sector-specific expertise, and a deep understanding of the dynamics shaping both local and global contexts. We pride ourselves on delivering high-quality, customized solutions through rigorous, participatory, and context-sensitive approaches.
Growth Pillar addresses complex and interrelated challenges through its integrated programs across research, entrepreneurship, agribusiness, and wellness. Here are the key challenges it solves:
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Lack of Data-Driven Decision Making and Strategic Policy Implementation • Insufficient use of evidence in decision-making: Many organizations and policymakers operate without solid data, leading to ineffective programs and missed opportunities. • Disconnect between policy and implementation: Even well-designed policies often fail due to poor contextual understanding or weak execution mechanisms. • Inefficient use of development funding: Donor and public sector investments can be wasted without clear targeting or robust monitoring systems.
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Entrepreneurial Barriers and Limited Business Growth • Early-stage business failure and stagnation: Many entrepreneurs struggle with refining their ideas, accessing funding, and building resilient models. • Lack of access to strategic guidance: Startups and SMEs often operate without experienced mentorship or market insights. • Youth unemployment and underemployment: Limited job opportunities leave young people disengaged and economically vulnerable.
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Agricultural Underperformance and Climate Vulnerability • Low agricultural productivity and outdated practices: Smallholder farmers often lack access to modern technologies and inputs. • Lack of climate resilience: Climate change threatens food systems, but many farmers are unprepared to adapt. • Underutilization of innovation in agribusiness: Traditional farming systems often lack access to digital tools and innovative approaches.
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Poor Mental Health, Well-being, and Social Support • Neglect of mental and emotional well-being: Individuals and teams frequently lack access to mental health support, leading to stress, burnout, and reduced performance. • Limited awareness and uptake of wellness services: Mental health remains stigmatized or under-prioritized in many cultures and workplaces.
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Fragmented Development and Siloed Sector Approaches • Lack of integrated, cross-sector solutions: Development efforts often operate in silos, leading to inefficiencies and limited impact. • Weak collaboration among stakeholders: Governments, NGOs, and private entities often lack coordination and synergy. • Barriers to inclusive development: Marginalized groups frequently remain excluded from innovation, entrepreneurship, and social services.
Through our multidisciplinary team, we offer services in the following areas:
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Research, Policy, Innovation and Development: We drive impact through evidence-based research, strategic policy analysis, and innovative development solutions. We generate actionable insights across sectors such as health, agribusiness, human development, and entrepreneurship; empowering clients with data-driven and proven approaches that foster informed decision-making and sustainable growth.
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Entrepreneurship and Business Development: We empower entrepreneurs and businesses to grow, adapt, and thrive. We provide tailored support to refine ideas, overcome challenges, and scale sustainably. Through practical tools, expert guidance, and strategic insights, we help entrepreneurs successfully launch, manage, and expand their ventures in dynamic and competitive markets.
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Agribusiness and Agricultural Development: We support agricultural transformation through innovative, sustainable, and market-driven solutions. We help clients enhance productivity, adopt climate-smart and resilient practices, and unlock opportunities across the agribusiness value chain. Our services align with global food security goals, contributing to resilient farming systems and inclusive growth in rural and agricultural communities.
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Social, Health and Wellness: We promote holistic well-being by addressing the social, emotional, and physical health needs of individuals, families, and teams. We offer personalized support to improve mental wellness, strengthen relationships, and enhance productivity; by helping clients navigate challenges, build resilience, and lead healthier, more balanced lives at home, school, work, and beyond.
At Growth Pillar, we are driven by the belief that real change starts with people who care, people like you.
Volunteering with us is not just about giving your time. It’s about using your voice, your skills, and your passion to help build stronger communities, support meaningful causes, and be part of something bigger than yourself. Whether you are interested in research, entrepreneurship, agriculture, wellness, marketing, business development, social media management, human resources, etc., there is a place here for you to grow and contribute in ways that matter. You will be joining a team that values collaboration, creativity, and purpose. You will learn, connect with inspiring people, and work on real solutions to real challenges and make a tangible impact.
So, if you are ready to give back, grow personally and professionally, and be part of something truly rewarding; we would love to have you on board.
Let’s do good, together.
Marketing Officer
Volunteer Role Description (remote, unpaid)
Role Description
- Support the development and implementation of sales and marketing strategies.
- Creating awareness of products and services offered by the company.
- Plan advertising and promotional campaigns for products or services on a variety of media (including marketing campaigns on social media platforms, print etc.)
- Liaise with stakeholders and vendors to promote success of activities and enhance the company’s presence.
- Prepare content for the publication of marketing material and oversee distribution.
- Conduct market research to identify opportunities for promotion and growth.
- Maintaining a healthy relationship with the clients.
- Respond to the client queries regarding products and services in a timely fashion to explain the advantages of the products or services offered and follow up with them in order to close business deals. Supporting the company to set and meet sales and marketing targets.
- Negotiating the deals with the clients.
- Assist with negotiations of collaboration agreements, and scopes of work with local and international partners.
- Develop creative strategies to retain clients including interviewing them to take their feedback and incorporate it into the growth plan.
- Assist in company’s branding and media communication activities such as press releases, advertisements, marketing collaterals, social media and web site.
- Create, monitor, and report on key performance metrics to determine effectiveness of sales and marketing efforts and anticipate customer needs.
- Participating in internal and external exhibitions and conferences.
- Writing monthly reports on the performance of the campaigns.
- Assist with special projects and tasks as requested.
Weekly Time Commitment
4-6 hours per week
Duration of Volunteer Role (remote)
3-5 months
We connect professionals with impact startups matching their causes, skills & schedule.
The client requests no contact from agencies or media sales.