Customer relationship management team volunteer roles

Help Launch Something Bright – Volunteer with SUNSHINE!

Make a real impact in your community – and help us bring more SUNSHINE to those who need it most.

Are you ready to use your skills for good? SUNSHINE is a brand new, 100% volunteer-run charity on a mission to combat loneliness and spark joy through meaningful programmes and community connections.

We're getting ready to launch as a fully registered charity – but we need your help to get off the ground! Whether you're a tech whiz, a strategic thinker, or a people person, there's a place for you on our founding team.

We’re currently recruiting volunteers across key areas:

• Finance and Development – Help build strong, sustainable finance structures

• Fundraising and Grant Writing – Secure vital support for our mission

• Information Technology – Shape the systems that run our services (cloud CRM, databases, service user records)

• Human Resources & Volunteer Management – Support our growing team and champion a vibrant volunteer culture

• Charity Management & Leadership – Play a central role in our early success

• Other help and support to get our brand new start up charity set up and ready to launch!

Why volunteer with SUNSHINE?

You’ll join a passionate, purpose-driven team at an exciting moment in our journey. From strategy to service delivery, you'll have real influence—and the satisfaction of knowing you’re helping create something meaningful from the very beginning.

Whether you have a few hours a week or you’re looking to take on a bigger challenge, we welcome volunteers from all walks of life. Come shape the future with us.

When applying please let us know how you'd like to help and also how much committment and time you are able to give to support our mission in combating loneliness.

Together, we’ll radiate joy—one connection at a time.

Ready to help launch SUNSHINE?

We’d love to welcome you to our team.

Help Launch Something Bright – Volunteer with SUNSHINE!

Make a real impact in your community – and help us bring more SUNSHINE to those who need it most.

Are you ready to use your skills for good? SUNSHINE is a brand new, 100% volunteer-run charity on a mission to combat loneliness and spark joy through meaningful programmes and community connections.

We're getting ready to launch as a fully registered charity – but we need your help to get off the ground! Whether you're a tech whiz, a strategic thinker, or a people person, there's a place for you on our founding team.

We’re currently recruiting volunteers across key areas:

• Finance and Development – Help build strong, sustainable finance structures

• Fundraising and Grant Writing – Secure vital support for our mission

• Information Technology – Shape the systems that run our services (cloud CRM, databases, service user records)

• Human Resources & Volunteer Management – Support our growing team and champion a vibrant volunteer culture

• Charity Management & Leadership – Play a central role in our early success

• Other help and support to get our brand new start up charity set up and ready to launch!

Why volunteer with SUNSHINE?

You’ll join a passionate, purpose-driven team at an exciting moment in our journey. From strategy to service delivery, you'll have real influence—and the satisfaction of knowing you’re helping create something meaningful from the very beginning.

Whether you have a few hours a week or you’re looking to take on a bigger challenge, we welcome volunteers from all walks of life. Come shape the future with us.

When applying please let us know how you'd like to help and also how much committment and time you are able to give to support our mission in combating loneliness.

Together, we’ll radiate joy—one connection at a time.

Ready to help launch SUNSHINE?

We’d love to welcome you to our team.

Befriending Volunteer

You can make a difference…Age UK Wandsworth is a small, local, independent charity that has been working with older people in the area since 1963. We rely on your support to keep serving the older residents with in the Wamdsworth community. We have a dedicated team of experienced staff and a large network of dedicated local volunteers. Our aim is to enable everyone to age well in Wandsworth. We would love your help to be able to continue to support older Wandsworth residents.

Our Be-a-Friend service is one of our longest running services, matching people over 65, who live alone and have limited social contact, with a friendly local volunteer with similar hobbies and interests. The volunteer and their new friend set up a suitable time for them to meet each week for a chat and a cup of tea, which could be during the day, in the evening on the way home from work or even on the weekends . If you would prefer to volunteer from home, you can also be matched with an older person for telephone befriending. For many of our matched pairs, this is the beginning of a firm friendship. 

Befriending Plus

Befriending Plus is an extended version of the Be-a-Friend programme, for individulas needing help with life admin and small tasks as well as companionship. For Befriending Plus pairs, time spent together can include helping to use a phone or tablet, helping the client to organise their file, going out for a coffee or popping to the post office together. This support can help older people to stay independent at home for longer, as well as increasing their confidence to do these tasks when the volunteer is not there.

ReviveBattery

We mitigate the early death of lead-acid batteries and regenerate them 2-3 times for up to 90% of their original capacity.

At Revive Battery, we mitigate the early death of lead-acid batteries and regenerate them 2-3 times for up to 90% of their original capacity. In the process, we reduce 3.5 tons of Co2 emissions per battery. Battery recycling is an emission-intensive chemical process that causes environmental damage and harms people engaging with it. Our cutting-edge technology rejuvenates batteries without damaging them, reducing greenhouse gas emissions and avoiding the need for energy-intensive recycling. Lead-acid batteries are integral to battery backup systems in solar and wind farms, telecom towers, and data centres. They are also used widely in cars, forklifts, banks and ATM systems.

Sustainable Battery Regeneration

Battery recycling is an emission-intensive chemical process that causes environmental damage and harms people engaging with it. While recycling comes at the end of the battery’s life span, we mitigate their early death and regenerate them 2-3 times for up to 95% of their original capacity.

Business Development Assistant

Volunteer Role Description (remote, unpaid)

About Us:

Revive Battery is a cutting-edge battery regeneration company dedicated to transforming the energy sector with sustainable solutions. We specialize in extending battery life, reducing waste, and minimizing the environmental impact of lead-acid batteries through our innovative regeneration technology. Our mission is to support a global transition to circular energy systems. We welcome Erasmus+ and international student interns who are passionate about sustainability to join our mission-driven team.

Role Summary:

As a Business Development Assistant, you will support the expansion of Revive Battery’s customer base, partnerships, and market presence. This role involves hands-on exposure to market research, client outreach, proposal development, and strategic sales support in a dynamic start-up environment. You’ll help identify key growth opportunities across telecom, data centers, and renewable energy sectors.

Key Responsibilities: Conduct market research to identify new customer segments, industry trends, and competitor activities Assist in generating and qualifying leads through email, LinkedIn, and partner channels Support preparation of pitch decks, business proposals, and client materials Maintain CRM database with updated client records, leads, and outreach status Participate in business meetings, take notes, and follow up on action items Collaborate with marketing to align lead generation campaigns with sales goals Contribute to reports and presentations for internal strategy and partner communication

Requirements:

Currently pursuing or recently completed a degree in Business, Marketing, International Relations, or related field Excellent communication and interpersonal skills Strong writing skills and ability to craft compelling messages Critical and analytical thinking to support market insights and strategic decisions Proactive, detail-oriented, and highly organized Comfortable with cold outreach and client engagement Proficient in Google Workspace; familiarity with CRM tools is a plus Interest in clean energy, sustainability, or circular economy is strongly preferred

What We Offer: Real-world exposure to B2B business development in a green tech company Flexible remote working schedule Opportunity to work closely with founders and industry experts Mentorship, learning resources, and a growth-focused environment Certificate of completion and reference upon successful completion

Weekly Time Commitment

10+ hours per week

Duration of Volunteer Role (remote)

3-5 months

Enhanced Professional Development Programme (ePDP)
Part-time | Volunteer | Remote | 12 hrs/week | 16-week commitment

“We are looking for 3 candidates to join our volunteer-enhanced professional development programme and gain real-world experience in your chosen field. While we only have three vacancies available through this programme, other options are available if your skills match our criteria.”

About Us

We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.Our mission is to encourage unity across diverse communities, sharing and celebrating cultural lessons through workshops, training programmes, events and research. We challenge racial and societal stereotypes while delivering practical initiatives such as unconscious bias training in the workplace. We develop and deliver projects that promote inclusion, representation, and social change by partnering with local organisations and stakeholders.

Role Description

Quilombo UK is looking for a highly motivated and experienced Services Sales Executive to join our team through the Enhanced Professional Development Programme (ePDP). This is a target-driven, client-facing volunteer sales role focused on direct outreach and conversion of potential service users into paying clients. You will be responsible for actively identifying leads, initiating conversations, pitching our services, and closing deals.

The successful candidate will sell Quilombo UK’s key service offerings:

• Workshops (e.g. Unconscious Bias, Inclusive Leadership)

• Training Programmes

• Research Services

• Event & Partnership Opportunities
   

As a member of the Sales & Business Development function, you will be managed by a Director and accountable for results that directly impact the organisation’s financial sustainability and growth. This role provides real-world, high-impact experience that mirrors the standards and performance expectations of a paid sales role.

Main Responsibilities

• Proactively research and identify prospective clients aligned with Quilombo UK’s mission and services

• Initiate direct outreach (calls, emails, online meetings) to decision-makers across public and private sectors

• Deliver compelling sales pitches and presentations tailored to each client’s needs

• Handle end-to-end sales processes, from lead generation and qualification through to closing deals

• Secure confirmed bookings or contracts for services, including workshops, training, research, or event partnerships

• Develop and maintain a strong client pipeline, updating CRM or tracking systems regularly

• Consistently meet or exceed weekly/monthly KPIs related to outreach, meetings, and conversions

• Collaborate with the Director to refine messaging and sales strategy for maximum impact

• Maintain a consultative, value-led sales approach while staying aligned with Quilombo UK’s mission and ethos

• Provide performance updates and sales reports to the Director and Senior Leadership Team

• Stay updated on industry trends, client needs, and potential growth areas relevant to our services

Essential

• Demonstrated experience in a sales, business development, or account management role

• Proven track record of generating leads and closing deals, preferably in a service-based or social enterprise environment

• Excellent verbal and written communication skills

• Strong presentation and negotiation abilities

• Confidence to work independently and take initiative, while collaborating within a remote team

• Passion for social justice, community engagement, and inclusion

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Desirable

• Familiarity with CRM tools and remote communication platforms

• Experience selling services to the public sector or third-sector organisations

• Understanding of social enterprises or community-based businesses

• Ability to work without close supervision and meet deadlines

What We Offer

• Real-world, results-driven sales experience with clear KPIs and performance feedback

• A unique opportunity to influence revenue and impact within a mission-driven organisation

• Coaching and mentoring from experienced directors and leadership

• A collaborative, diverse, and inclusive environment

• Certificate of completion and reference upon successful programme completion

The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID, and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.

Application Process

Our HR team will contact you upon successful application to arrange an interview. Following a successful interview, onboarding documents will be sent. Once completed, you’ll be invited to a 6-hour HR and Systems Induction, followed by a meeting with your assigned Director for your first day.

Job Type: Part-time (Volunteer)
Expected Hours: 12 per week
Location: Remote
Schedule: Monday to Friday | Day Shift | No Weekends

Canopi Foundation carries out two main charitable activities, that of Canopi and Education Saves Lives. They together form a small group, with Canopi Foundation overseeing the two activities.

• Canopi is a not-for-profit organisation offering flexible and affordable workspace for charities and other Social Sector organisations in a central London location. Our mission is to support the Social Sector by providing modern, flexible work environments, support services, and events tailored to a like-minded community of changemakers.
• Education Saves Lives is is dedicated to improving health and well-being in vulnerable communities around the world by providing life-saving health education through simple, engaging video lessons. These educational resources are delivered in local languages and tailored to the needs of each community, empowering individuals with the knowledge they need to make informed decisions and lead healthier lives. 

Canopi Foundation is seeking 3 new Trustees to join their Board - Use your expertise to create positive social impact both locally and globally as a Trustee of Canopi Foundation.

What will you be doing?

As a Trustee of Canopi Foundation, you’ll help provide strategic direction, ensure good governance, and support financial oversight. Key responsibilities include:

• Governance & Leadership: Ensure legal and regulatory compliance, uphold the charity’s mission and values, contribute to Board decisions, and promote integrity and transparency.
• Strategy & Planning: Shape and monitor strategic plans, assess risks and opportunities, and stay informed on sector trends.
• Financial Stewardship: Approve budgets and reports, oversee resource management and risk, and support income generation and fundraising initiatives.

You will be part of a team of committed individuals who are passionate about making a positive impact in the world. This is an exciting opportunity to contribute your skills, knowledge, and experience to drive Canopi Foundation’s mission forward.

There is a full role description in the candidate pack.

Time commitment: Approximately one day a month on average, comprised of preparation for and attending: Four Board meetings a year (usually via Zoom), one annual strategy day (in person), and 1hr monthly informal catch ups (via Zoom) Ad hoc support for Chief Executive of Canopi and Education Saves Lives. While most meetings are virtual, occasional in-person sessions occur (82 Tanner Street, London) 

What are we looking for?

Skills and qualifications:

We are seeking Trustees with the following skills / experience to take lead oversight for these areas:

• Social Sector Experience: someone with a solid understanding of the charity and third sector, and strong experience in strategy and leadership. You’ll offer insights that help us respond to sector challenges and increase our impact
• Fundraising and Income Generation: someone with a background in fundraising and income generation to support the team with ideas, insight, and a fresh perspective on our income strategy
• Legal (Charity Law and Regulation): someone with legal expertise - especially in charity law and regulation - to guide the Board in making sound and compliant decisions

As part of our longer-term succession planning, we would welcome interest from candidates who may be open to taking on additional Board leadership responsibilities in the future, eg Chair or Committee roles.

We are committed to creating a board of trustees that reflects the rich diversity of our community. We welcome applicants of all backgrounds, identities, and experiences - regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or socio‑economic status. We believe that varied perspectives strengthen our governance and help us serve better.

There is a full description in the candidate pack.

What difference will you make?

As a Trustee, your expertise and guidance will directly shape the future of Canopi Foundation and its two impactful initiatives: Canopi, supporting social change organisations with affordable workspaces, and Education Saves Lives, delivering vital health education globally. Your input will strengthen our strategy, governance, and sustainability - helping us reach more people, respond effectively to sector challenges, and grow our impact. This is a meaningful opportunity to use your skills to support a mission-driven organisation making a real difference in people’s lives.

This volunteer role is designed to provide vital operational and logistical support to the CEO’s Personal Assistant, ensuring that both day-to-day and ad hoc matters requiring a physical presence or UK-based coordination are managed smoothly. As the CEO’s primary PA is remote, this role will act as an essential on-the-ground extension of the executive support function, helping to manage communications, logistics, administrative tasks, and in-person coordination.

This is an excellent opportunity for someone looking to build experience in executive support, charity operations, and stakeholder engagement in a forward-thinking and dynamic third sector organisation.

Key Responsibilities

Operational Support (In-Office & On-Site)

• Serve as the local point of contact for tasks requiring physical presence – such as receiving mail, managing office-based documents, collecting/delivering resources, and setting up meeting spaces.
• Assist in coordinating in-person meetings, events, and visits, ensuring smooth logistics and professional presentation.
• Support the maintenance of filing systems and physical records in alignment with digital processes.

Remote Administrative Support

 Assist the Personal Assistant with diary management, follow-ups, and meeting coordination.

• Draft correspondence, schedule appointments, and prepare briefings or summaries as needed.
• Maintain records, digital filing, and update cloud-based systems (e.g. Microsoft 365, Teams, SharePoint).

Communication & Liaison

• Support communication between the CEO's office, staff, volunteers, trustees, and external stakeholders – particularly where in-person contact or faster turnaround is beneficial.
• Relay key information between the remote PA and UK-based teams or partners in a timely and professional manner.

General Tasks

 Assist with preparing for workshops, club events, and community engagements.

• Maintain confidentiality and represent the CEO’s office with professionalism and discretion at all times.
• Attend internal meetings or external events as delegated, capturing notes and key actions for follow-up.

Person Specification

 Essential

• Strong organisational skills and attention to detail.
• Clear and confident communicator with excellent interpersonal skills.
• Comfortable working independently and taking initiative.
• Based in London with the ability to work both remotely and in person as required.
• Proficient in Microsoft Office 365 and general digital platforms.

Desirable

• Experience in administrative, PA, or coordination roles.
• Interest in the charity or youth/community sector.
• Familiarity with platforms such as Teams, SharePoint, Trello, or CRM tools.

What You’ll Gain

Hands-on experience supporting executive functions in a respected charitable organisation.

• Opportunities for personal and professional development, including mentoring and training.
• Exposure to high-level operations, event delivery, and partnership engagement.
• Reimbursement of reasonable travel and agreed expenses (per Volunteer Policy).

Position:  Chair of the Board of Trustees

Location: Devon/Cornwall

Offices:  Home Park, Outland Road, Plymouth PL2 3DQ

                      Manadon Sports Hub, 121 St Peter’s Road, PL5 3JG

                      The Hub at Foulston Park, Madden Road, PL1 4NE

                      Carn Brea Leisure Centre, Station Road, TR15 3QS

Salary:   Voluntary

Contract:  3 years

Hours:  10 hours per month

Join us our Chair of the Board of Trustees

We are seeking an inspiring Chair who will play a vital role in shaping our future.

Are you passionate about making a positive impact in the community? Do you have a strong desire to contribute your skills to a cause that matters? We invite you to become the new Chair of our Board of Trustees and be a driving force for change!

What we are looking for:

An individual who will provide strategic guidance, support our growth and provide governance leadership. You will also support us in making a difference to the lives of people within our local communities.

While working collaboratively with our CEO, dedicated, diverse and committed team of staff, trustees and directors you will support and oversee the activities of our organisation and have oversight of board and committee activity and decision making.

Why you should join us as our Chair:

Impact: Be part of an organisation making a real difference to the lives of local people. Leadership: Support our strategic decision-making and shape the future direction of the organisation. Fulfilment: Experience the satisfaction of knowing that your efforts contribute to positive change.

We want to work with a Chair who is an experienced trustee or director who will champion our vision and mission. Commitment to safeguarding young people and vulnerable adults is essential, as well as the commitment to equal opportunities and eliminating discriminatory practice.

Time commitment:

Our Trustees are committed and provide a valuable and positive contribution, building on our strengths and ensuring our results are sustained. There are currently 10 Trustees within the Charity who bring a wide range of skills, knowledge and experience to the organisation.

You will attend an average of 4 Board meetings and up to 4 Committee meetings a year, plus Trustee away-days & other events, such as AGM. Meetings are held during business hours and are a mixture of in-person and online. Events (including strategy days, conference and  AGM) usually take place at our offices in Plymouth.

How to Apply:

If If you are ready to embark on a rewarding journey and to become the Chair of Board of Trustees with ACT, we would love to hear from you! 

You will be given the opportunity to upload a covering letter and CV should you wish to do so however, for safer recruitment purposes, we do not accept application by CV only.

For more information about the work of Argyle Community Trust and our strategic aims visit 

The Guildford Institute is looking for an enthusiastic and dedicated individual to serve as Chair of its Board of Trustees. This important role offers the opportunity to shape the future of a charity that has been a pivotal part of the community for over 130 years.

Based in our beautiful Grade II listed building since 1892, we provide the local community with accessible cultural education and opportunities to build meaningful connections with others.

We’re seeking a distinguished leader with the following qualities: 

• Leadership & Governance

• Passion for the Arts, Education & Community

• Strategic Thinking

• Financial Acumen

• Commitment to Diversity & Inclusion 

Play a vital role in guiding The Guildford Institute to continue to grow, secure its longevity and thrive.

Additional Documents:

Please read our Candidate Brief to find out more about us and the role of the Chair.

Letchworth Foodbank is seeking an inspiring and strategic Chair of the Board to lead the next chapter of our growth.

We have a clear mission: the prevention or relief of poverty in Letchworth, Hitchin and Baldock in particular, but not exclusively, by providing emergency food supplies and financial support to individuals in need and/or charities or other organisations working to relieve poverty.

Receiving donations and grants of over £200,000 per annum, the Foodbank distributes over 40 tonnes of food and £50,000 of food vouchers every year to those that need it most.

Our strategy is not to stand still, but to increase our reach and impact, and we require a Chair that shares our ambitions and will help drive a clear strategy forwards with the Trustees, working closely with the Foodbank Director.

What are we looking for?

• A Chair with knowledge of and commitment to tackling and relieving poverty.

• Experience in leadership, governance, and board-level roles (charity or voluntary sector preferred).

• Strong interpersonal and communication skills, with the ability to inspire and unite people.

• An understanding of the challenges faced by small charities and grassroots organisations.

• A strategic thinker with sound judgment and an inclusive leadership style.

• An understanding of safeguarding, equality, and community engagement principles.

• Experience of financial management and a broad understanding of charity finance issues.

At Letchworth Foodbank, we champion diversity. We welcome applicants from all walks of life, valuing diverse perspectives that enrich our work.

#Chair #Leadership #Endfoodpoverty #Chair of the Board of Trustees 

Help shape the future of Merton’s vibrant voluntary, community and social enterprise sector.

Merton Connected is seeking two to three new trustees to join our experienced board at an exciting time of growth. We’re looking for people who bring curiosity, strategic thinking, and a commitment to inclusive community development; whether this is your first governance role or you’ve supported other organisations before.

You’ll help shape our strategy, strengthen good governance, and champion the voices of local organisations and residents. You’ll be part of a collaborative board that works closely with our leadership team to support a thriving voluntary, community and faith sector in Merton.

We’re particularly keen to hear from individuals with insight or experience in:

• Marketing and communications

• Digital and AI operations

• Income generation and fundraising

• Impact and performance measurement

We also welcome diverse lived experience, fresh perspectives, and strong local connection to Merton.

What you’ll gain:

• A chance to influence local priorities and make a meaningful difference to people’s lives

• Insight into the workings of a well-connected, values-driven infrastructure charity

• Opportunities to share your knowledge and develop your strategic and leadership skills

• A welcoming, inclusive board committed to learning and collective impact

Time commitment: 4–6 meetings per year (including strategy days), with occasional subgroups or events
Support offered: Full induction provided, with out-of-pocket expenses reimbursed

We’re taking a flexible, phased approach to recruitment to make it easier for people to apply over the summer, while encouraging early applications where possible.

• Apply by 17:00 on Friday 11th of July to be considered as part of our first round of shortlisting
• Interviews for this first phase are likely to take place in mid to late July
• Applications received after this date will be reviewed on a rolling basis until places are filled.

Role: Data Volunteer
Organisation: Street Child 
Location: Central London 
Start date:  ASAP 
Commitment: Minimum 3 months, 3 days a week, 1 day in office 
Benefits: Unpaid role (Travel expense covered) 

About Street Child: 

Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children to go to school and learn, supported over 25,000 families to set up businesses so they can afford the cost of educating their children. 

About the Role:

We are in the process of implementing a fundraising CRM to efficiently manage our outreach activities. To support this project, we are seeking to recruit a Data Volunteer who can help us clean and migrate the historical fundraising data into the new database. This is an entry-level role, best suited for a candidate who is interested in developing a career in data. Data skills are high in demand so will suit someone keen on learning new data skills to enhance their CV. For the right candidate this will provide an opportunity to learn how not-for-profit organisations work and enable them an entry into the charity sector. 

Ideally, we are looking for someone with good Excel skills (any knowledge of additional data tools such as MS Access, Power Query, etc will be an advantage), and some understanding of data related process. Hands-on training will be provided to the right candidate. As the focus of this role will be on enhancing the quality of the data, we are seeking a highly organised person who can pay greatest attention to detail. As part of this role you will be working with our database project lead.

To succeed in this role, we need someone with: 

• Excellent eye for detail and a commitment to high standards 
• Interest in learning data skills and have good Excel skills 
• Good inter-personal skills and the ability to interact with the wider Street Child UK team 
• A passion for Street Child’s mission 

We are looking for volunteers who can work for a minimum of 3 days a week (minimum 1 day in the office) for a minimum of 3 months. Ideal for those who live in the Greater London area as we will be able to provide transport costs only up to £25. 

How to apply:

Please send your CV and a covering letter and explain why you are the perfect candidate for this role. We will be reviewing applications as we receive them, so interested applicants are encouraged to apply as soon as possible. 

Street Child’s commitment to Safeguarding:

Street Child is committed to the safeguarding and protection of the communities we serve, our partners, our volunteers, and our staff. As part of this commitment to safeguarding, volunteers will be subject to appropriate background checks, including a Criminal Records check. 

CULTIVATE CONNECTIONS

Become SUNSHINE's Volunteer Coordinator!

Do you have a unique talent for bringing out the best in people and building incredibly supportive communities?

SUNSHINE is a brand new, 100% volunteer-run charity, dedicated to combating loneliness and radiating joy. Our mission thrives because of our amazing volunteers, and we desperately need a nurturing Volunteer Coordinator to be their champion!

This pivotal role isn't just about managing tasks; it's about building relationships, fostering growth, and ensuring every single volunteer feels valued, equipped, and excited to spread SUNSHINE. You'll be the backbone of our incredible team, responsible for:

• Inspiring Recruitment: Attracting kind-hearted individuals eager to make a difference.
• Empowering Training: Equipping our volunteers with the skills and confidence they need to shine.
• Nurturing Support: Providing ongoing guidance, appreciation, and a strong sense of belonging.
• Cultivating Community: Ensuring our volunteer team is as connected and joyful as the community we serve.

If you are passionate, dedicated, and committed to building a vibrant, engaged team, and you're seeking a flexible volunteer role where your people skills directly transform lives – this is your chance to make a profound impact.

Ready to grow our SUNSHINE family and help us light up the world?

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.