Customer relationship manager jobs in Hatfield, hertfordshire

Digital Marketing & Content Manager, Iswe Foundation 

Location: Remote (UK-adjusted hours with some flexibility)

Contract type: 12 months, with the intention to make permanent

Salary: £35,000 – £45,000

Working pattern: Full time 

Benefits include: 35 days annual leave plus UK bank holidays; 14 days medical leave; 3% employer pension contribution; open to part time & flexible working

Closing date: 18 January 2026, 23:30

About the role

Iswe is a not-for-profit social impact foundation dedicated to putting people at the heart of social and political decision-making. We design and scale democratic innovations that enable communities to shape the decisions affecting their lives.

We are looking for a skilled, proactive and versatile Digital Marketing & Content Manager to deliver high-quality digital communications across Iswe’s channels and those of our flagship initiatives, the Global Citizens’ Assembly and Assemblis.

You’ll join a fast-paced, globally connected team working to reshape political systems so they are fit for purpose, guided by the belief that the global crises we face stem from a deeper crisis of governance. 

If you want your digital skills to help shift narratives, inspire action and grow a global movement, this role offers rare scope, challenge and purpose. 

This is an excellent opportunity for someone ready to step up in their career and help shape the voice, reach and impact of a rapidly growing organisation. 

Job purpose

The Digital Marketing & Content Manager will lead on creating and delivering high-quality digital communications across Iswe and the Global Citizens’ Assembly. You will turn strategy into compelling, accessible content; design and deliver digital campaigns; and steward audiences across multiple platforms. You will work closely with teams and partners across regions, using insight and analytics to enhance reach, visibility and engagement.

This is a hands-on, delivery-focused role, ideal for someone energised by fast-moving environments, global collaboration, and mission-driven work. It will suit someone comfortable taking ownership in an environment where processes and priorities are still being shaped, and where proactive leadership (including strong prioritisation) is essential.

Key responsibilities

1. Strategic contribution & prioritisation

• Contribute actively to the development and refinement of Iswe’s digital communications strategy, bringing insight from audiences, analytics and the wider context.

• Exercise judgement about what content, channels and campaigns will have the greatest impact at different moments, particularly during high-profile events.

• Translate broad organisational priorities into clear, focused digital communications plans, even where direction is initially high-level or evolving.

1. Content creation & production

• Draft, edit and publish clear, engaging content for websites, newsletters, social channels, campaigns and events.

• Produce and edit multimedia content including short-form videos, interviews, animations and motion graphics.

• Oversee the rapid turnaround of video packages and social media assets during key event moments

• Work with regional partners and teams to document and share community and assembly participant stories in respectful, accurate and culturally appropriate ways.

• Write accessible copy that brings data insights, participant experiences and research findings to life.

• Commission and manage external creatives (videographers, illustrators, editors, writers, translators) where needed.

• Create accurate, accessible technical and scientific content that supports public learning and participation, coordinating with internal teams and partner contributors, fact-checking and commissioning as needed.

• Maintain and develop visual templates, content wrappers, slide decks and brand-aligned styles.

1. Digital marketing & campaign delivery

• Lead digital campaigns to grow awareness, participation and engagement with Iswe, the Global Citizens’ Assembly and Assemblis (Iswe’s participation platform).

• Manage the end-to-end planning and delivery of content across channels, ensuring the right stories, assets and updates are published at the right moments.

• Maintain and update content across Iswe dot org, globalassemblies dot org and assemblis dot org through CMS, including Craft and Squarespace.

• Ensure all content is accurate, inclusive, and aligned with brand guidelines and accessibility best practice

• Develop and optimise user journeys, onboarding flows and email automations based on audience insight.

• Use analytics (e.g., Matomo, Google Analytics, email platform analytics) to track performance and guide improvements across websites, social channels and email platforms.

• Support SEO and discoverability by maintaining clear metadata, structured content, and optimised landing pages.

• Implement light A/B testing for messaging, templates or calls to action.

• Support tagging, segmentation and list management within email and CRM tools.

• Support internal reporting by highlighting patterns, opportunities and areas for improvement.

1. Translation & global accessibility

• Work with the Communications Director, internal teams and regional partners to shape global communication needs

• Coordinate translation workflows across multiple languages (commissioning providers or working through Iswe’s global partners) to ensure quality and consistency.

• Manage transcription workflows, proofing processes and materials from contributors across regions.

1. Collaboration & organisational knowledge

• Work closely with Communications, Fundraising and Programme teams to align messaging and surface stories.

• Contribute to the development of a knowledge library, ensuring materials are organised, current and ready for sharing.

• Help maintain up-to-date versions of framing documents and training resources.

• Support a positive, inclusive and collaborative team culture

Person specification

We know that teams reflecting the diversity of society are more creative, innovative and effective. We welcome people of all backgrounds, identities and experiences, and we are committed to being a place where everyone feels they belong.

We particularly encourage applications from people who are disabled, from Black, Asian and other minority ethnic backgrounds, from lower or disadvantaged socioeconomic backgrounds, or who identify as LGBTQIA+.

Essential experience

• 4–6 years’ experience in digital marketing, content production or digital communications.

• Demonstrated ability to produce multi-format creative content (video, graphics, social content).

• Experience with CMS platforms (Craft, Squarespace, WordPress or similar).

• Management of automated email journeys to support audience stewardship 

• Strong organisational skills and ability to manage multiple content streams.

• Ability to understand and adapt technical or policy-related content clearly for different audiences and contexts.

• Familiarity with creative tools such as Canva, Adobe Suite, Figma and video-editing software (or equivalent tools).

• Clear and effective written communication in British English.

• Ability to build and maintain positive partner relationships.

• Analytical skills and experience using digital insights to guide decisions.

Desirable experience

• Experience in deliberative democracy, civic participation, systems change or climate-related work.

• Experience managing translation workflows or multilingual content.

• Experience collaborating with community-based content contributors across regions.

• Knowledge of data storytelling or simple data visualisation.

• Understanding of accessibility standards for digital content.

• Experience reaching and engaging with users who do not use email - for instance via WhatsApp and other social media 

• Experience using AI-enabled tools for content production or analytics

Personal attributes

• Creative, curious and proactive, with a desire to learn and experiment.

• Adaptable and organised; able to thrive in a fast-paced, startup-style environment.

• Values-driven and committed to inclusive, globally rooted ways of working.

• Collaborative and respectful, able to communicate clearly with diverse colleagues and partners.

• Skilled at making complex information understandable and engaging.

• Willing to work out of hours during key campaign moments such as COP

#Digital Marketing #Marketing #Muti-media Marketing #Digitial Marketing Strategy #Content Strategy

This is a uniquely positioned and exciting maternity-cover role offering you the opportunity to manage the Royal Institution’s YouTube channels and website. You will schedule video content to maximise channel growth and audience engagement, ensuring that our content is user-focused, engaging, and aligned with our strategic and charitable ambitions to ensure that science is for everyone.

Our digital team sees digital not just as a way to promote ourselves online, but to also bring thought-provoking science and our rich heritage to audiences worldwide, many of whom may never set foot in our iconic home in Mayfair.

Through our YouTube channel, we have already established ourselves as a world-leader in in-depth, longform science videos. Our monthly podcasts are growing fast, and we are striving to develop our online communities so that they reach new audiences and drive growth across all of our digital platforms.

You will be passionate about driving growth and monetising our YouTube channels. You will lead a team of video producers to manage the Ri’s programme of public and commercial filming, including YouTube films, livestreams and partner content, and be the main point of contact for our website across the charity.

If you have the following, we would love to hear from you!!

• Proven experience in managing a successful YouTube channel
• A background in digital product management and development, preferably including experience of managing a website
• Experience in project managing digital production projects
• A solid understanding of YouTube and/or Google analytics tools in revealing and applying insights to all output
• A deep understanding of the digital landscape and the ability and desire to keep informed of the latest developments and opportunities
• Experience of commissioning content for online publication and managing digital platforms
• Experience in people management and in managing the work of external agencies

Key Responsibilities

• Manage the Ri’s YouTube channels, developing a deep knowledge of YouTube’s platforms and algorithm, scheduling video content to maximising channel growth, audience engagement and video revenue through YouTube monetisation
• Manage the Ri’s YouTube membership programme, posting regular member updates, monitoring churn, and generally developing the product to provide a consistent and growing income stream
• Manage the Ri’s website platform and, in conjunction with Head of Digital, Marketing and Communications, develop a road map for future improvements to ensure all website developments are audience-focused and strategically aligned
• With the support of the Head of Digital, manage the day-to-day relationships with our website agency and other digital suppliers, including our YouTube partner manager, as well as discrete digital projects, to ensure our website, YouTube channel, and other digital platforms continue to grow and maintain a high level of quality for our users.
• With the support of the Head of Digital, manage the Ri’s programme of public and commercial filming – including YouTube films, livestreams and partner content – to ensure accessibility of high-quality science content for Ri audiences
• Line manage the Ri’s Video and Multi-media Producers and contribute to the senior leadership of the Digital and Marketing Team
• Lead on and implement the Ri’s website content strategy and calendar to manage, develop, create and promote user-focused content
• With the support of the Senior Marketing Manager, work with the Social Media Manager to ensure the Ri’s website content supports our mission and provides optimal and meaningful user journeys across our digital platforms
• Manage a cross-departmental group of website content creators from across the Ri to ensure the Ri’s digital content is accurate, user-focused and consistent in style and tone of voice
• Work with Head of Digital, Marketing and Communications to create and commission systems for monitoring, reporting and evaluating the Ri’s digital work to enable strategic, evidence-based and audience-focused decision making across the organisation
• Horizon scan for the latest trends and developments in digital media to help ensure that the Ri retains its place at the leading-edge of digital innovation in science communication

Skills & Experience

Essential:

• Experience in digital product management
• A deep understanding of the digital landscape and the ability and desire to keep informed of the latest developments and opportunities
• Experience of managing YouTube content via the YouTube CMS or YouTube Creator Studio
• Track record of online revenue generation
• Experience of creating and commissioning content for online publication and managing digital platforms
• Experience in project managing digital production projects
• Experience with using CMS (particularly Drupal)
• Solid understanding of YouTube and Google analytics tools in revealing and applying insights to all output
• Experience in managing the work of external agencies
• Relevant qualification or appropriate experience in digital content creation and platform management

Desirable:

• Experience in video and multi-media production, particularly scripting, filming and editing
• Experience in line management
• Experience of developing analytics reports
• Experience in digital content management and a solid understanding of the principles of digital content strategy
• Experience of using Google Tag Manager
• Experience of training colleagues in digital content creation best practice
• Strong understanding of the Ri’s mission and activities
• Understanding and experience of agile project management
• Experience of producing reports in Google DataStudio
• Experience of Salesforce CRM
• Degree level education or demonstrable equivalent experience

This is an exciting opportunity to lead inspiring community and challenge fundraising at Rays of Sunshine, delivering standout events, campaigns and supporter experiences that make a real difference.

As Public Fundraising Manager (Community & Challenge Events), you’ll play a key role in growing our public fundraising programme - leading flagship events such as the London Marathon and Gameathon, developing creative campaigns, and building meaningful relationships with supporters, schools and families. You’ll be part of a passionate, supportive team, working collaboratively across the charity to turn generosity into magical wishes for children and young people across the UK.

This role offers variety, responsibility and the chance to see the direct impact of your work every day -all while helping shape the future of Rays of Sunshine’s fundraising.

Lead Generation Officer

Business Disability Forum is the leading business membership organisation in disability inclusion.

We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.

• We work with over 600 Members and Partners employing over 5 million people in the UK, and a further 16 million people worldwide.
• We advise, support and encourage businesses (many of them global) to become more disability-smart.
• We influence policymakers by representing the voice of employers and disabled employees.
• We provide evidence-based thought leadership on how business affects the lives of disabled people.
• We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.

The role

The Lead Generation Officer will support the Member Development Manager (MDM) by carrying out Lead generation opportunities via research - acquire relevant data and uploading it into our CRM.  The role will also involve direct approaches to potential members via phone, email and social media platforms such as LinkedIn.

The requirement

• Experience of developing and maintaining a pipeline of prospective members or equivalent sales experience
• Experience of market research
• Experience of working with a CRM preferably Salesforce
• Experience of telemarketing
• Ability to identify solutions and rebuff objections

For the full job description and person specification of this role and instructions on how to apply please visit our website below via the button below:

How to apply

Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Dowgate Hill House, 14-16 Dowgate Hill, London EC4R 2SU. If you are submitting your application by email please do so to jobs @ businessdisabilityforum .org .uk

• Closing date for applications: Sunday, 18 January 2026.
• First interviews are planned for the week commencing 26 January 2026.
• Second interviews are likely to take place in the week commencing 2 February 2026.

Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.

If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at  the email address above or by telephone on 020-7403-3020.

For further information on Business Disability Forum please refer to our website via the link onb this page.

Equal opportunities

We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the criteria will be offered an interview

CRM Data Consultant - Make Data Smile with Productle!

Location: Southgate (Piccadilly Line) - Hybrid
Salary: £40,000-£43,000
Contract: Permanent
Closing Date: 18th January 2026
Interview Date: Flexible

Why This Role Matters

This is more than a technical role, it's your chance to help charities thrive by transforming how they use data. At Productle, they believe data should inspire, not intimidate. You'll lead projects that make a real difference, from CRM audits to migrations, and see the impact of your work every day.

About Productle

They're a growing consultancy with a big mission: helping charities, schools, and social enterprises unlock the full potential of their CRM systems. Their culture is friendly, flexible, and fast-moving. Expect monthly team days, socials, and plenty of opportunities to learn and progress.

What You'll Do

• Lead CRM consultancy projects for charity clients
• Run workshops, assess systems, and produce actionable reports
• Advise on best practices for fundraising CRMs (Dynamics, Raiser's Edge, Salesforce, Beacon, etc.)
• Collaborate with clients and internal teams to deliver solutions that matter

What You'll Bring

• Hands-on experience with fundraising CRMs (Dynamics or Raiser's Edge preferred)
• Strong communication skills and confidence in client workshops
• Proactive problem-solving and a professional approach
• Charity sector experience is a bonus, but not essential

What's In It For You

• 5% employer pension contribution
• Bupa medical insurance
• Quarterly bonus based on utilisation
• Flexible working options
• Professional development support (training, conferences, certifications)

Ready to Apply?
Send your CV to Neil at Charity People

Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

The Outward Bound Trust’s mission is to inspire young people to believe in themselves and achieve more than they ever thought possible. For over 80 years, we have been transforming lives through outdoor learning and adventure, helping young people from all backgrounds develop resilience, confidence, and leadership skills. Every year, we reach thousands of young people, working closely with schools, local authorities, and community groups to provide experiences that truly change lives.

We are a collaborative, forward-thinking charity that values creativity, inclusivity, and impact. Joining us means becoming part of a passionate team dedicated to making a tangible difference in the lives of young people across the UK.

The Role
Reporting to the Head of Development (New Business & Philanthropy) and working closely with our Development Managers, the Development Executive will play a crucial role in generating new income opportunities for the Trust. You will research, identify, and qualify prospects across corporates, trusts and foundations, and high-net-worth individuals. Using tools such as LinkedIn Sales Navigator, Dynamics CRM, and wider sector insight, you’ll build a strong, insight-led pipeline of opportunities that support our mission.

This is an excellent opportunity if you are proactive, organised, and eager to grow your experience in business development or fundraising. You will see the direct impact of your work, helping to secure the resources that allow young people to thrive.

What You’ll Be Working On

• Researching and mapping new corporate, trust/foundation, and HNWI prospects aligned with our mission.

• Supporting Development Managers by qualifying leads and preparing briefing packs, proposals, and tailored pitch materials.

• Coordinating research, logistics, and follow-ups for meetings, events, and networking opportunities.

• Maintaining accurate, GDPR-compliant data in the CRM system, tracking all approaches, communications, and outcomes.

• Producing insights and reports to inform strategy and pipeline management.

• Collaborating with Marketing & Communications, Programme Delivery, and Evaluation & Impact teams to ensure proposals are compelling and supported by robust evidence.

• Contributing to the creation of innovative approaches to engage new partners and donors.

This Job Is For You If…

• You’re motivated by creating opportunities that make a real difference in young people’s lives.

• You have strong research and analytical skills and are confident in using digital tools for prospecting and data management.

• You enjoy building relationships and working collaboratively in a dynamic, fast-paced environment.

• You are highly organised, able to manage multiple projects, and have an eye for detail.

• You are enthusiastic about learning and developing your career in business development or fundraising.

Desirable Skills and Experience

• Previous experience in fundraising, business development, or sales, particularly in the not-for-profit sector.

• Experience contributing to income targets and producing marketing or proposal materials.

• Knowledge of GDPR and data protection in fundraising.

What We Offer

• 24 days’ annual leave plus bank holidays, increasing by 1 day per year to a maximum of 30.

• Life Assurance: 3x salary, from day one, including Employee Assistance Helpline.

• Long-term disability insurance, health cash plan, and personal accident cover.

• Pension scheme with auto-enrolment after three months.

• 8 weeks’ sick pay at full salary in any 12 months.

• Staff bursaries, childcare vouchers, Berghaus uniform items, and discounts.

Deadline: Monday 5th January 2025
First Interviews: Wednesday 7th – Friday 9th January 2025
Second Interviews: Wednesday 14th January 2025

Youth Marketing Lead
Salary: £54,600 per annum
Hours: Full time
Contract: 12-month FTC
Location: King’s Cross, London

Who are we?

Art Fund is the national fundraising charity for art. With over 142,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.

We work closely with a network of 900 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 140,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value.

We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.

The role

Art Fund is seeking an experienced marketing and brand leader to start immediately, providing senior leadership and continuity for our youth-focused membership programmes, Student Art Pass and Teacher Art Pass, supporting the Head of Youth Programmes as we enter a busy year with the development and implementation of a new CRM (Salesforce).

As Youth Marketing Lead you’ll support a strategic marketing programme designed to connect a diverse new generation with UK museums and galleries. You’ll lead campaigns to drive both member acquisition and retention, developing creative concepts, digital & CRM marketing that inspires, deepens loyalty and delivers measurable ROI.

As a leading voice in the membership team, you’ll help drive the growth and evolution of the Teacher Art Pass and Student Art Pass, shaping future products and propositions — including our ambition to expand the pass to wider youth audiences.

You’ll also play a key leadership role across Art Fund — guiding a talented team, collaborating with colleagues across Digital, Programmes and Development, and contributing to major organisational projects including our CRM transformation.

The responsibilities of the role will flex over the contract period in line with organisational priorities and the availability of the Head of Youth Marketing. The postholder will take a lead on agreed areas of work, while ensuring that strategic oversight and continuity are maintained.

What you’ll do

• Support the growth, product development and marketing of the Student Art Pass and Teacher Art Pass, expanding their reach and relevance to a wider young people’s audience
• Deliver high-performing, multi-channel campaigns that drive recruitment, engagement and retention
• Build partnerships with Higher and Further Education institutions, youth organisations and student brands to expand awareness and reach
• Develop compelling benefits, programmes and experiences that connect young people with museums
• Play a key role in Art Fund’s CRM transformation — ensuring membership needs are captured
• Shape digital roadmaps for youth-focused products in collaboration with the Digital Experience team
• Lead, mentor and develop the youth marketing team as necessary, including freelancers and partners
• Build sustainable business models and manage budgets, reporting and forecasting

What you’ll bring

• Proven success delivering multi-channel campaigns for youth, student, membership or subscription audiences
• Experience leading product development or evolution, from insight gathering to proposition refinement, and contributing to long-term strategic planning that delivers sustainable audience and income growth
• Experience using data, insight and segmentation to drive marketing decisions and optimise customer journeys
• Strong understanding of CRM, lifecycle marketing and retention strategies
• Experience managing budgets, forecasting and building sustainable programme models
• Confident leadership skills with experience developing teams and managing agencies
• Excellent stakeholder management and partnership-building abilities
• Commitment to inclusive, authentic marketing that reflects the diversity of young people today

Key Employee Benefits

• Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

Closing deadline: 23.59pm on Friday 9 January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

Please note that any suspected use of AI in relation to answering sift questions will be marked down.

No agencies please.

Business Development & Partnerships Administrator

Salary: £26,607

Contract: Permanent

Hours: Full-time

Location: Hybrid (40% office-based)

Start date: ASAP

Reports to: Business Development & Partnerships Manager

About Suzy Lamplugh Trust

The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity, founded in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986. For almost four decades, the Trust has worked to reduce the risk of violence and aggression through education, campaigning, and support, helping create a society in which people are safer and, feel safer in their everyday lives.

About the Role

We are seeking a proactive and organised Business Development & Partnerships Administrator to support the Trust’s commercial activities, including training, consultancy, and digital products.

This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent customer service and sales experience, and supporting smooth operational processes. Your role will be central to responding to client enquiries, coordinating bookings, preparing materials, supporting marketing activity, and maintaining accurate records. You will work closely with the Business Development & Partnerships Manager to deliver high-quality client experiences and contribute to the growth of the Trust’s commercial income, which supports our wider mission to keep people safe.

Key Responsibilities

Client Support & Administration

· Respond promptly to new business enquiries, prepare quotes, and schedule introductory calls.

· Process bookings, maintain CRM records, and ensure all follow-up actions are completed.

· Support trainer deployment and logistics, ensuring accuracy of client information.

· Gather and organise client feedback after sessions, highlighting any issues to the Manager.

· Maintain positive client relationships to encourage repeat business.

· Support basic outbound sales activity, including follow-up emails and sharing product information.

Marketing & Communications

· Assist with the delivery of digital and marketing campaigns, including preparing content and scheduling posts.

· Maintain accurate commercial information on the Trust’s website.

· Prepare materials for events, trade shows, and conferences and represent the Trust when required.

· Track marketing activity performance and maintain enquiry/campaign records.

Product Quality & Development

· Support administration of the training consultant pool, maintaining documentation and onboarding records.

· Coordinate quality-assurance processes by collecting feedback and organising observations.

· Support updates to training materials, consultancy packs, and digital product content.

Person Specification

Essential

· A strong interest in the mission and values of the Suzy Lamplugh Trust.

· Experience in administrative support within a customer-facing or commercial environment.

· Strong organisational and time-management skills with the ability to meet deadlines.

· Confident communicator (written and verbal).

· Ability to work independently and collaboratively in a small team.

· High attention to detail and accuracy in data entry and record keeping.

· Strong IT skills, particularly Microsoft Office (Excel essential).

Desirable

· Experience using Salesforce or similar CRM systems.

· Experience in a charity or small organisation.

· Experience supporting sales, customer service, or marketing functions.

· Knowledge or experience relating to the VAWG sector.

Personal Attributes

· Positive, proactive, and adaptable.

· Self-motivated, reliable, and organised.

· Logical and solution-oriented.

· Supportive team player with a “can-do” attitude.

Special Requirements

This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months).

Application Process

To support a fair and values-based recruitment process, all applicants are asked to submit:

1. CV

2. A covering letter to outline:

a.  how your personal values align with the values of the Suzy Lamplugh Trust

b. What do you think good customer service looks like

This forms an important part of our assessment process and helps us understand your commitment to our mission. Please note that CVs sent without a covering letter will not be considered.

Race Against Dementia is a global charity founded by three-time Formula 1 World Champion Sir Jackie Stewart OBE to find preventions, treatments and cures for dementia – faster.

We fund and support pioneering early-career scientists around the world, giving them the tools, mentoring and Formula 1-inspired mindset to accelerate breakthroughs. From the UK to the USA, Australia to South Africa, our researchers are rethinking how dementia research is done – applying data science, AI and engineering to neuroscience in bold, collaborative ways.

This role sits within Race Against Dementia’s small, dynamic Fundraising and Marketing team, which raises income in the UK from individuals, major donors, trusts and foundations, and community fundraisers. The team works closely together to build awareness, inspire support, and deliver exceptional experiences for our donors and supporters.

Purpose of the Role

The Fundraising Officer plays a key role in delivering Race Against Dementia’s fundraising and marketing activity, helping to grow income and strengthen supporter relationships. The role combines operational excellence with creativity: managing systems, data and platforms to ensure effective delivery, while producing engaging content and stories that inspire action.

Duties and Responsibilities

Marketing and Communications

• Manage incoming communications to the fundraising team, ensuring timely, professional responses
• Maintain the CRM with up to date and accurate supporter information, and act as organisational lead on CRM best practice and management
• Set up dashboards and reporting systems in the CRM to monitor donor behaviours and patterns Provide regular updates and reports to the fundraising team on supporter behaviours, channel performance, trends etc. to inform strategy

Fundraiser communications and events

• Act as first point of contact for individuals and organisations fundraising for the charity
• Record and track all fundraising events and activities, implementing communication plans to welcome, support, and thank participants
• Work with the Public Fundraising and Marketing Lead to build digital and automated onboarding and stewardship journeys for community fundraisers
• Oversee the delivery of excellent stewardship for community fundraisers through responsive support, proactive communication and effective use of automated journeys to enhance their experience and results
• Build strategies to maximise fundraiser income, including targets, incentives etc.
• Lead on the planning and execution of fundraising engagement events, optimising the on-site experience and income generation potential.
• Support and coordinate fundraising volunteers for key engagement events, building a stewardship programme across the year

Fundraising Operations

• Manage our major fundraising platforms (e.g. Just Giving) to ensure data accuracy and compliance
• Support the management of our legacy and in memory donations, delivering thoughtful and sensitive  supporter communications
• Work with the Finance Manager on monthly direct debits and income reconciliation.
• Undertake research to identify new supporter, donor, trust/foundation and HNW prospects aligned with our mission

Logistics and Administration

• Maintain records of fundraising materials and merchandise, reordering stock as needed.
• Oversee the relationship with the fulfilment house to ensure smooth delivery of goods and supporter packs
• Track and manage auction items and raffle prizes, monitoring usage and income
• Support the delivery of key Race Against Dementia events, providing logistical support and ensuring excellent supporter experiences
• Maintain team calendars, campaign planners, and shared resources to support smooth team operations

Senior Retention Manager
Salary: £44,096 per annum
Hours: Full time
Contract: 12-month FTC
Location: Kings Cross, London – Hybrid (minimum 2 days in office)

Who Are we?

Art Fund is the national fundraising charity for art. With over 142,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.

We work closely with a network of 900 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 140,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value.

We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.

The role

We are looking for an experienced Senior Retention Manager to drive satisfaction, increase revenue and develop lasting engagement for Art Fund's membership, The National Art Pass.

In this pivotal role, you will deliver a step change in the overall membership experience, leveraging your expertise in membership marketing, campaign optimisation, audience segmentation and CRM systems. You will lead the design and delivery of targeted campaigns across email, print, and digital channels, using audience insights to maximise performance and enhance member satisfaction.

The ideal candidate will have extensive experience in delivering effective marketing programmes in a membership or loyalty context and as well as being a confident, insight-driven decision maker.

This is an exciting opportunity to join the membership team at one of the UK’s leading arts organisations, playing a key role in achieving Art Fund’s charitable mission.

Key Employee Benefits

• Generous Annual leave– 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP)- for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance- cover for up to three times your basic salary.
• Season Ticket Loan
• Pensions - Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

Closing deadline: 23.59pm on Sunday 11 January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

Please note that any suspected use of AI in relation to answering sift questions will be marked down.

No agencies please.

Can you help us keep changing lives and breaking the cycle of reoffending for good? With demand for our work continuing to grow, we are excited to be welcoming a Fundraising Manager to join our team.

In this role you’ll work closely with our CEO and operations team to deliver our annual fundraising targets, focusing on trusts and foundations, major donor and corporate giving and the occasional fundraising event/external opportunity.

We are a small staff team with a large cohort of volunteers and we are all passionate and committed to our mission to stop reoffending and ensuring the best outcomes for the men we support.  We don’t have an office and staff are either home based or work in one of the prisons, depending on their role.  We stay connected through regular team meetings (online and in person), 1-1 line management support and ongoing training. This post would be home based but you will need to be able to travel to attend occasional meetings in London, West Midlands and Oxfordshire.

This is new role for Trailblazers, and we are looking for someone whose values align with the charities and believes in the impact of our work. You will be proactive, a good communicator, with a talent for building relationships and full of ideas.  You will be experienced in all aspects of trusts and foundations fundraising which is the main source of income for the charity.  Experience of diversifying income streams, major donor/corporate giving and creative ways of engaging new and existing donors would also be required.  You’ll have the freedom to shape and implement your own systems and processes and lead on developing a fundraising strategy, with full support from the CEO and wider team.

The Social Research Association (SRA) is an educational charity and membership organisation for social researchers, dedicated to advancing excellence in social research across the UK. We support the research community by:

· Growing and connecting an inclusive, diverse community of social researchers.

· Expanding career pathways and professional development.

· Advancing knowledge, best practices, and innovation in social research.

· Representing and advocating for the profession.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. Alongside these new activities, it is important that our core activities such as training and events continue to run smoothly and this role is key to supporting those activities.

We are a small team of eight people and are working in a very inter-connected manner.

About the Role

The Finance and Administrative Assistant will provide essential support across three main areas: finances, events and training. This role is about being detail-oriented in the finance administration, well organised, supporting smooth communication, and helping our members and partners to engage with our services. The role will report to the training and conference manager. The successful candidate will have a strong background in finance administration, substantial experience of using Customer Relations Management Systems (CRM) and Xero (or similar systems), and the ability to work effectively in a fast-paced environment. Above all, you should be eager to learn and ask questions. This is a new role for us – so we're excited to explore and shape it together.   

Key Responsibilities:

*Manage and maintain accurate financial records for the organisation, including accounts payable and receivable

*Manage weekly accounts reconciliation process

*Preparing financial reports, issuing invoices and chasing debtors for training and events

* Assist operations manager with budgeting and forecasting

Training and events

* Provide administrative support to the operations and training manager by managing the training and events inbox, bookings and attendance.

*Assist in monitoring of training and events by running feedback reports

*Provide more general administrative support for regular training events and the annual conference

* Coordinate meetings and events, liaising with trustees, volunteers and colleagues

General

* Develop and implement administrative processes and procedures to improve efficiency

* Provide exceptional customer service to internal and external stakeholders

* Maintain confidentiality and handle sensitive information with discretion

Who We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development, we encourage you to apply.

Essential Experience & Skills

● You have worked in a finance administrative role where you’ve managed multiple tasks and met deadlines.

● You have experience using digital tools like Customer Relationship Management systems (CRM) and accounting software. You don’t need to be highly technical, but you should be comfortable navigating systems, updating records, and assisting others with basic queries.

● Responding to customers/clients via emails

● You have experience supporting projects or coordinating tasks

● Intermediate level of excel skills, e.g. produce monitoring reports on training bookings

Desirable Experience (Nice to Have, but not required)

● Knowledge of financial regulation for charities, e.g. the Statement of Recommended Practice (SORP)

● Experience working in a membership organisation, charity, or similar setting.

● Familiarity with basic data management (e.g. updating records, handling databases).

● Experience coordinating online or in-person events

● Experience of changing website content or interest in learning

What We Offer

28 days of annual leave (pro rata) + bank holidays

Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)

Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.

Personal and professional development including payment for one subscription to a relevant membership/professional body

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives. 

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

Director of Transformation (DDaT)

A leading national charity is seeking an Interim Director of Transformation (DDaT) to guide the organisation through a crucial 18 month period of modernisation. This is a senior mandate suited to someone with broad technology leadership experience in fundraising charities of around 100–250 employees, and the capability to drive major transformation programmes to completion, including a significant CRM migration and the development of a modern data platform.

In this role, you’ll take responsibility for ensuring the charity’s technology architecture is coherent, scalable and secure, overseeing key platforms such as Salesforce, Microsoft 365/Azure, and the charity’s evolving data lakehouse. You’ll bring structure to delivery and operations, managing internal teams and external partners, strengthening SLAs, and championing agile ways of working to ensure the organisation receives a high-quality, modern, and responsive technology service.

You’ll also lead the organisation through a substantial period of change, working closely with fundraising, digital, and operational teams to ensure technology aligns with strategic goals, particularly the ambition to scale income and deepen supporter engagement. Strong stakeholder management will be essential, as you will advise senior leaders and the Board on technology, risk, cybersecurity, and organisational readiness, while helping staff navigate a major shift in the charity’s digital and data capability.

Key skills & experience

• Senior, broad technology leadership within fundraising charities or similarly complex NFP environments (approx. 100–250 staff).
• Strong transformation experience across digital, CRM, data platforms, governance, and cloud architecture.
• Proven track record steering major CRM programmes (ideally Salesforce) and evolving modern Microsoft 365/Azure environments.
• Excellent stakeholder and change management capability, with the ability to influence at executive and Board level.

Salary: £100,000 – £120,000

Contract: Interim (18 months + potential to go perm)

Location: London (flexible hybrid working)

Making The Leap seeks to appoint a dynamic Educational Partnerships Manager to play a pivotal role in securing, growing, and nurturing partnerships with schools across the UK. Reporting to the Head of Educational Partnerships, the successful candidate will drive engagement with schools, teachers, and senior leaders to expand the reach and impact of Making The Leap’s programmes. This role focuses on building strong, strategic relationships with education providers while maintaining links with community organisations, colleges, universities, and corporate partners to promote MTL’s services and mission.

Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.