Customer relationship manager jobs in Westminster, greater london

Endometriosis impacts the physical and mental health of 10% of women and those assigned female at birth, from puberty to menopause - although the impact may be felt for life. Yet it’s a disease most people have never heard of, do not understand and currently has no cure. It takes on average, almost nine years to receive a diagnosis in the UK, leaving many living in pain and without answers.

As the UK’s leading charity for all those affected by endometriosis, we’re determined to change this and ensure that everyone gets prompt diagnosis and the best treatment and support. We have big ambitions in new our strategy, focused on driving down diagnosis times, supporting those with endometriosis to live well, campaigning for improved treatments and access to services, raising awareness, and leveraging more money into research, all made possible thanks to the incredible efforts and generosity of our supporters. We are a growing charity, and our income has increased by 200% over the last 5 years enabling us to launch new services such as a Specialist Nurse Helpline and an online Symptom Checker tool. Last year, almost 70% of our income was from public donations and fundraising, which is incredible. Our goal is to make every supporter feel valued while growing diverse and sustainable income streams. It’s a big challenge for a small team, and that’s where you come in!

Endometriosis UK is seeking a highly skilled and experienced Public Fundraising Manager to join our busy fundraising team and support our continued growth. You will line manage the Fundraising Administrator and the Stewardship and Supporter Care Officer, playing a key role in leading a friendly, ambitious team and delivering exciting plans to grow vital income.
With a strong focus on public fundraising, you will be confident managing projects across community fundraising, individual giving and legacies. You will be an experienced CRM user, up to date with fundraising regulations, and ideally bring at least two years’ experience in a fundraising management role, including line management. Thriving in a fast-paced environment, you will be motivated by results and have a proven track record of meeting income targets, underpinned by a strong commitment to excellent supporter care and stewardship.

This is an exciting opportunity to help drive Endometriosis UK’s work forward and boost our impact- for the benefit of everyone affected by endometriosis.

Closing date for applications: 9am on Monday 19th January.

Interview dates: Thursday 29th January and Friday 30th January at our office in London Bridge.

Company - British Safety Council

The British Safety Council is a trusted voice in health, safety, and wellbeing. For over 65 years, we have been working to protect lives and improve workplace wellbeing in the UK and worldwide. As a not-for-profit membership organisation, we campaign, educate, and influence change, supporting organisations of all sizes to achieve the highest health, safety, wellbeing and environmental management standards. Our vision drives everything we do, so that no one should be injured or made ill through their work.

About the Role - Fundraising Manager

We are seeking a motivated and experienced fundraising manager to lead the diversification and growth of our income sources. This is an exciting opportunity to develop and implement fundraising strategies across individual giving, corporate partnerships, events, trusts, and foundations. This role will be key to building meaningful relationships and ensuring sustainable income to support our mission.

We are looking for someone who brings energy, creativity, and a proven track record of fundraising success. The ideal candidate will have:

· Relevant qualifications or equivalent experience within a recognised charity.

· Sound understanding of the charity sector in the UK and its range of cultural dynamics.

· Proven experience in developing and delivering fundraising strategies across multiple income streams.

· Strong relationship-building skills, with a track record of engaging and stewarding donors, supporters, or partners.

· Excellent verbal and written skills with experience preparing compelling funding proposals and impact reports.

· Experience in planning and delivering successful fundraising events or campaigns.

· Understanding of data and fundraising systems (e.g., CRM) to manage donor records and insights.

· Strong project management skills, able to juggle competing priorities and deadlines.

· A collaborative and proactive approach, comfortable working across teams and with senior stakeholders.

· Collaboration with international clients and stakeholders would be a valuable experience.

For full details of the role and responsibilities, please refer to the Job Description available via the application link.

Benefits

�� 25 days’ annual leave, with holiday buying and selling option

�� Health cash-plan benefits upon joining

�� Private medical and dental cover on completion of the probationary period

�� Flexible working

�� Attractive family-friendly policies

�� Training and Development opportunities

�� Life Assurance cover

 What do you need to do next? If you are interested in this role, please click 'Apply' to read a more detailed job description and explanation of the benefits package. You will then be able to forward an up-to-date copy of your CV along with a covering letter explaining why you think you are the right candidate for this role.

Guarantee Interview Scheme - We are committed to equity, diversity and inclusion and operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role. If you would like to be considered under this scheme, please highlight this clearly in your cover letter.

The Salesforce and Systems Manager will play a key role in the Programmes team ensuring that our systems and processes run smoothly, that data is accurate and well maintained, and that we continue to innovate through our use of data systems to improve delivery and working across the wider Trust.

You will lead the usage and development of our Customer Relationship Management (CRM) platform, Salesforce, for the delivery and evaluation of our programmes. You will be responsible for overseeing the building and management of application and evaluation forms ensuring that internal and external colleagues views have been considered. Whilst this role sits within the programmes directorate, you will lead on Salesforce for the Trust as a whole and collaborate with other teams to ensure optimal running of the platform.

You will manage a number of external relationships, including our external Salesforce partners, application site partners and other digital and data partners to ensure that work is well managed, delivered on time and on budget. You will work closely with the Senior Impact and Evaluation Manager to ensure data on applications, evaluations, and long-term destinations is of high quality and securely held.

The role will report to the Senior Impact and Evaluation Manager, and work alongside, and with support from, the Data and Evaluation Officer.

Main duties

• Act as the Trust’s in-house Salesforce lead, keeping up to date with sector updates (including Artificial Intelligence), training staff members in how best to use Salesforce

• Lead on the management and integration between Salesforce and the Trust’s other data collection platforms including Form Assembly, Sutton Trust Online, Campaign Monitor, and Zoom

• Work cross-Trust to identify potential Salesforce process improvements or system changes that will deliver efficiencies, prioritising these and overseeing their build and deployment

• Manage relationships with external stakeholders including web developers and Salesforce/Form Assembly representatives

• Manage the build and development of programme application sites with input from programme leads

• Responsibility for quality of data coming into and held in Salesforce, complying with GDPR requirements

• Manage the design, building, and dissemination of evaluation forms and ensure high rates of completion

• Manage the two-way sharing of application and engagement data with universities and delivery partners

• Support the communication of data and insights in Salesforce through the creation of dashboards and reports

• Prepare data for annual HEAT submissions

• Support the Senior Impact and Evaluation Manager with data and analysis when required

• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who the following:

Skills:

• High degree of initiative and the ability to take responsibility and prioritise own workload

• Strong problem solving and analytical abilities

• Organised, independent and able to work to deadlines

• Ability to think strategically

• Excellent attention to detail

• Demonstrates a willingness to learn

• Excellent verbal and written communication

Experience

• Experience as a Salesforce administrator, particularly in the non-profit sector

• Understanding of UK GDPR principles and compliance

• Proficiency in Microsoft Excel and the Office suite

• Knowledge of project management, including experience leading projects with both internal and external stakeholders, and analysing user needs

Experience in/knowledge of the following areas will help you to stand out, but is not required, and training will be provided for the right candidate:

•  Knowledge and experience of the higher education, education, and/or non-profit sectors

• Familiarity with platforms such as Form Assembly, and the Higher Education Access Tracker

• Holding a Salesforce Administrator Certificate

• Project management training

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;

• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £42,025-£45,000 per annum

• Working location: Minimum of 2 office days per week

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line managers

• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

• DBS check will be required

Interviews

Applications should reach us by 23:59, Wednesday 28th January, with first round interviews held over Zoom on Wednesday, 11th February, and second round interviews held at our London offices on Wednesday, 18th February.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of talented researchers. We believe that family income should not be a barrier to the pursuit of excellence, and our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to thrive within world-leading postgraduate research.

Martingale’s flagship programme is the Martingale Postgraduate Scholarship, which supports students from low-socioeconomic backgrounds to pursue and excel in postgraduate degrees, by providing:

• A fully-funded Living Wage Scholarship to pursue a one-year Masters degree or a four-year PhD.
• All tuition fees and research expenses, including a tax-free stipend for living costs.
• Tailored support to apply for Martingale courses at our partner universities.
• Access to Martingale programmes, including leadership training and connections with top academic and industry professionals.
• Membership of a pioneering community of talented researchers.

In the three years since Martingale launched, we are now supporting over 100 Scholars to undertake postgraduate degrees across our ten partner universities and have committed over £7.7m in Scholarships. We are continuing to expand our offer, bringing on new partners each year.

We are seeking an experienced communications lead to join our external engagement team and play a key role in shaping Martingale’s external profile and scholar recruitment.

As Communications Manager, you will lead on several critical aspects of Martingale’s work including all external communications from social media to PR, and brand management. Crucially, you will lead on the annual recruitment campaign for Martingale’s Postgraduate Scholarships. This three-month campaign each autumn is a fundamental part of Martingales work, ensuring we are finding and supporting as many talented people to apply as possible. Working closely with the Head of Communications and External Engagement, you will lead on all Martingale’s external communications.

A key responsibility will be ensuring that Martingale’s messaging is consistent, with a bold brand presence and strong collaboration with various external stakeholders including funders, universities, media, and government. You will also line manage the Events and Communications Officer who leads on all Martingale events and social media.

We are looking for a strong communicator with some leadership experience including line management, partnership management and external relations. You will bring excellent organisational skills, strong attention to detail, a proactive mindset, and a strong alignment with Martingale’s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.

Martingale Foundation is incubated by Purposeful Ventures who provide operational and strategic support. The Communications Manager will be employed by Purposeful Ventures.

About Purposeful Ventures

Our vision is for a fairer society where all young people thrive. We work with social entrepreneurs, organisations and philanthropists that share our vision. Through our work with these partners, young people are given opportunities in education and beyond, helping them reach their true potential.

Purposeful Ventures offers philanthropists and funders bespoke advice, using an evidence-based approach to help them to identify high-impact opportunities to fund. We then partner with visionary individuals and mission-driven organisations with strong theories of change. We help them turn great ideas into sustainable and successful ventures by offering fully individualised and very hands-on support, access to funding and a ‘high-challenge, high-support’ home. We do the minimum necessary and whatever it takes to succeed.

Key Responsibilities:

Working with the Head of Communications and External Engagement, you will lead on the design and implementation of end-to-end marketing for the recruitment campaign for Martingale Scholars:

• Ensure widespread marketing of the Martingale Scholarship opportunity across the UK, including in media (e.g., student newspapers), on university campuses and on graduate job boards.
• Coordinate an effective paid advertising campaign across multiple channels.
• Directly engage prospective scholars to increase interest and convince them to apply for Martingale opportunities. For example, leading email campaigns, visiting university campuses, or hosting webinars.
• Build relationships with university academics, careers departments, student societies, graduate careers platforms, and other organisations who work with Martingale’s target audience. Encourage them to share Martingale opportunities to relevant people.
• Develop marketing materials and coordinate circulation: leaflets, brochures, social media content, video, email and newsletters, case studies and interviews with relevant people incl. current scholars.
• Procure and coordinate any relevant external providers: e.g., paid digital advertising agencies.
• Manage the Applicant Tracking System, embed and manage a CRM system for enrolled scholars.

Manage brand and increase brand awareness:

• Manage and develop Martingale Foundation’s brand identity, and the identity of our programmes: visual identity, communication style, digital presence, in-person style and feel of events.
• Design and manage a creative and innovative social media campaign across multiple channels, incl. paid ads.
• Manage the website, including maintenance, development, and SEO – with agency support.
• Lead engagement with media outlets and relevant press, including student newspapers. Write engaging press releases and generate interest in Martingale.
• Develop innovative opportunities to grow Martingale’s brand awareness including opportunities for you or the CEO to showcase Martingale’s work.

Stakeholder management and communications:

• Produce and coordinate engaging communications and events for scholars and applicants, alongside the Programme’s team.
• Manage relationships with partner universities Marketing and External Relations teams, ensuring they are consulted and pleased with progress, while also delivering on their commitments.
• Develop collaborative relationships with charity partners or organisations with similar missions to Martingale, as well as potential employers of Martingale Scholars, and ensure they are aware of Martingale’s mission and progress whilst supporting recruitment and brand building efforts.
• Build productive relationships with funders relevant communications teams.

Organisation and team:

• Line manage the Events and Communications Officer, ensuring they are supported, clear on responsibilities and how they fit into the wider strategy of Martingale.
• Work across all departments in the organisation, ensuring that staff are supported to produce communications and that all Martingale’s work is being promoted effectively.

Monitor and report on the progress of the Martingale Foundation:

• Lead the production of impact reports.
• Collect and analyse data from applications, and annually review and refine the Martingale Scholarship’s recruitment campaign to make appropriate adjustments in future years.
• Assess, evidence and communicate the impact of the Martingale Foundation Scholarship in innovative ways.

General

• As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder.
• The post holder will carry out any other duties as are within the scope, spirit and purpose of the role as requested by the line manager.

Key Requirements:

Essential Criteria

• Right to work in the UK

Experience and skills

Essential

• Excellent communication skills, both written and verbal, with the ability to effectively communicate with diverse audiences including senior stakeholders.
• Strong experience in communications within a mission-driven organisation.
• Good track record of developing and delivering highly effective communications campaigns.
• Strategic thinking combined with hands-on content expertise.
• Experience managing and cultivating partnerships.
• Understanding of UK education, social mobility, or research funding landscapes.
• Experience in managing an organisation’s social media and website (including wordpress or similar).
• Able to assimilate complex information quickly, identifying the pertinent points and making them accessible for a wider audience.
• Advanced IT proficiency: Spreadsheet, Word Processing, CRM or Databases, Email, Web-based applications.
• Experience managing multiple projects/workstream and priorities simultaneously, while maintaining attention to detail, prioritising, and meeting deadlines. 

Desirable

• Experience working with or within higher education or research organisations.
• Graphic design experience in Adobe.
• Proven experience line managing staff.
• Familiarity with charity fundraising or philanthropic communications.
• Experience delivering communications in a startup or scale-up environment.
• Experience in working with governance boards and/or trustees.
• Experience delivering ambitious recruitment campaigns.

Personal Characteristics

• Excellent interpersonal skills: able to build rapport and trusting relationships and able to work co-operatively in a multidisciplinary setting.
• A commitment to Martingale’s mission to support postgraduate students from low-socioeconomic backgrounds.
• Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity – confident to create processes and ways forward where they might not yet exist.
• Creative and innovative: willing to think outside the box to maximise reach.
• Resourceful, able to act on initiative, hardworking, detail-oriented, and systematic.

Benefits

• 27 days annual leave plus bank holidays, rising to 29 days after two years of service and to 30 days after three years of service. This entitlement is pro rata for part-time employees. This entitlement excludes bank holidays.
• Full office closure between Christmas and New Year.
• A flexible approach to working with understanding and consideration for work-life balance and personal commitments.
• As a Purposeful Ventures employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme, where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to.
• Access to Charlie Perks, offering discounts and rewards at over 30,000 brands and retailers.

About us:

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1 to 1 and peer support, signposting, training, workshops and social activities. Our work stems from the fact that carers often go about their roles despite the toll it might take on their own wellbeing, often having to make sacrifices that hamper their own ability to lead a normal life. Whether financial, educational or otherwise, we seek to limit the challenges that carers face. We achieve this through four core workstreams: 

1. raising awareness of carers, 

2. influencing local policy through community engagement activities, 

3. improving carer wellbeing and

4. connecting carers to each other and to support and training opportunities through our services. 

About the role:

We are seeking a dynamic and organised Office Administrator to join our team. To manage the overall running of the Carers’ Hub office, including overseeing HR admin, implement policy and procedures, including Health and Safety, maintain administrative processes, manage stakeholders, serve the trustee board, and work closely with the Carers’ Hub team in the implementation of events and projects.

The Office Administrator role will provide a wide variety of operational support to the Carers’ Hub Leadership Team as we develop our offer and increase the number of carers who access our services. This job description will be reviewed on a regular basis and may be subject to change, particularly as the needs of the charity change.

About you

As the Office Administrator you will be responsible for managing the overall running of the Carers’ Hub office and administrative processes.

The post holder will:

• Work collaboratively and have excellent communication skills. 

• Be organised, self-motivated and able to manage your time effectively

• Have the ability to solve problems effectively and make decisions in the face of competing priorities

• Be adaptable and flexible, able to embrace change and quickly adjust to the evolving charity’s needs

• Be able to work unsupervised and under pressure.

• Be technically proficient, experience of a CRM system is desirable

What can we offer you?

• Professional development,  induction,  ongoing training and support

• Hybrid working

• Holiday pay and pension

• An Employee Assistance Programme

• Bright Exchange - an online marketplace that gives you access to hundreds of products, services and special offers from a wide range of different companies.

Closing date: 9am Thursday 5th February

Interviews:  Tuesday 10th February at 336 Brixton Road

Salesforce CRM Manager

Location: London (Hybrid - 2 days per week in the office)
Hours: 35 hours per week (full-time)
Contract: 12-month fixed term, with possibility of extension
Salary: £47,177
Closing Date: 23 January 2026
Interview Dates: First interviews w/c 2 February; second interviews following week

Charity People is delighted to be partnering with Florence Nightingale Foundation to recruit their next Salesforce CRM Manager. This is an exciting opportunity to lead a major digital transformation, building on work already done, for one of the UK's most respected healthcare charities. Florence Nightingale Foundation empowers nurses and midwives with leadership skills that transform patient care, promote health and save lives across the world. Your work will underpin this mission by creating a streamlined, modern CRM system that saves time, improves efficiency, and amplifies impact.

About the Charity
Florence Nightingale Foundation is a dynamic, forward-thinking organisation dedicated to improving nursing and midwifery leadership and patient outcomes. With a collaborative culture and strong appetite for innovation, the Foundation is investing in digital transformation to ensure its systems match its ambition. You'll join a passionate team committed to learning, growth, and making a tangible difference.

Why This Role is Unique
Shape the future: Redesign and optimise a complex Salesforce system fit for the future.
Hands-on technical challenge: Configure, automate, and innovate. This is a role for someone who loves solving problems.
Collaborative culture: Work with motivated teams and experienced Salesforce consultants.
Professional growth: Access LinkedIn Learning, L&D budget, and dedicated development time.
Impact that matters: Every improvement you make helps to enable nurses and midwives to meet the changing needs of patient health and care both in the UK and globally.

Key Responsibilities
Own and optimise the Salesforce system (Sales Cloud).
Collaborate with external consultants and internal teams to deliver an ambitious programme of transformation projects.
Lead on configuration, workflows, validation rules, and automation.
Ensure data integrity and GDPR compliance.
Translate technical requirements into clear, actionable plans for non-technical stakeholders.
Support users to embed Salesforce into their everyday practice.
Deliver training and onboarding for new starters; create training materials.
Manage external Salesforce agency and supplier relationships.
Oversee system integrations with third-party tools (Zapier, Stripe, WP Forms).
Document processes and maintain system health.
Proactively drive continuous improvement

Candidate Profile

Essential
Salesforce Administrator certification
At least 3 years' experience as a Salesforce Administrator with strong hands-on configuration skills.
Proven experience using Sales Cloud (workflows, flows, validation rules, profiles and permissions).
Strong project management experience.
Robust understanding of GDPR.
Experience training non-technical staff.
Excellent interpersonal skills and ability to translate technical concepts clearly.
Ability to inspire and motivate others to use Salesforce effectively.

Desirable
Additional Salesforce certifications
Change management experience in a small organisation.
Experience managing supplier relationships and contracts.
Experience documenting processes.
Advanced Excel skills.

Benefits
Generous annual leave: 27 days + bank holidays + birthday day off
Pension contributions: 7.5%-10%.
Death in Service policy (4x annual salary).
Employee perks and wellbeing support.
LinkedIn Learning subscription.
Half-day per month for personal development.
Flexible hybrid working.
Occupational and emotional wellbeing support.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

London National Park City is looking for an organised and adaptable Administration Manager to join our small staff team. This permanent role is essential to strengthening the infrastructure that enables our volunteer Ranger community and partner groups to make neighbourhoods across London greener, healthier and wilder.

As our Administration Manager, you'll be the operational backbone of our organisation – managing our CRM and internal systems, maintaining policies and procedures, and ensuring our staff and 150+ volunteer Rangers have seamless access to the information and resources they need. You'll work across all areas of our operation, from supporting Ranger onboarding and events to assisting with Board meetings and partner communications.

London became the world's first National Park City in 2019, and we are a long-term grassroots movement connecting people and nature across the capital. This role offers the opportunity to help scale our impact, fixing what needs fixing and structuring our work so more communities can take the lead in transforming their local areas.

You'll be an experienced administrator who excels at managing multiple information sources, planning ahead, and making smart decisions about systems and processes. You'll be disciplined and organised with excellent communication skills, but also creative and willing to chip in wherever needed.

You do not need a university degree to apply for this role, and we'll provide you with additional training and mentoring as you develop your skills.

No recruiters please – direct applications only.

Responsibilities

You will be responsible for managing our internal systems, record keeping, data management, and will provide support for our Ranger and Communications team.

You will work directly with each of our staff, to ensure that they have access to the information and resources that they need to operate effectively, and will keep our policies and procedures up to date. 

You’ll provide additional support as part of the wider staff team for external events and communications, and support board and working group meetings.

• Managing our internal CRM, ensuring information is well structured, records are consistent, up to date and appropriately secure and accessible.

• Liaise with Rangers and other volunteers to ensure that their records are up to date and they have access to all the internal resources that require.

• Support our Community Director in organising Ranger recruitment, inductions, and onboarding.

• Support in organising external events for Rangers and volunteers as part of our seasonal Ranger programme, and Festival events through the year.

• Manage travel arrangements, ticket booking, and tracking attendance at organised Ranger events and Field Trips.

• Support our Executive Director and Community Director in external meetings and communications with partners and supporters.

• Assist in organising Board and Working Group meetings, preparing agendas, taking minutes, and tracking actions.

• Provide regular updates to our staff team and Ranger community on your projects and activities, and overall progress on our programme goals.

• Contribution to half yearly progress reports and final project reports for external stakeholders and funders.

You will report to the Executive Director and work closely with your colleagues in our staff team and with our wider group of volunteers.

Candidate Profile

We’re looking for an organised, thoughtful and considerate colleague who will help us better support our Ranger community, and extend the reach and effectiveness of our staff team.

You will have the following experience:

• Experience in an equivalent administration or operations role, or demonstrable experience of transferable skills.

• Experience working with an online CRM system, such as Monday or Hubspot, as well as proficiency with Google Drive or other office applications.

• Demonstrable experience of supporting a small distributed staff team, and working with volunteers will be a distinct advantage.

• An ability to communicate and coordinate with a wide range of people at all levels of a variety of organisations.

• Excellent oral and written communication in a clear, concise, accessible and effective manner.

• Fluency in English, both spoken and written, is essential.

• Ability to effectively plan and prioritise workload within deadlines, and to set and meet high standards of delivery.

• Commitment to the vision of London as a National Park City and the success of the Ranger Programme.

Not sure you tick all the boxes? Please apply anyway as we want to hear from a wide range of potential candidates.

Diversity and Inclusion

We actively welcome applications from people of all backgrounds, particularly those from underrepresented, disadvantaged, and marginalised communities. We believe diverse perspectives and lived experiences strengthen our ability to serve London's communities effectively. 

We are committed to making reasonable adjustments throughout our recruitment process and in the workplace to ensure everyone can participate fully and carry out their duties. If you have any access requirements or additional needs, please let us know at any stage so we can work with you to provide appropriate support.

Salary and benefits

You will be joining and fully participating in a unique and inspirational community of changemakers and storytellers, active across London and increasingly around the world. We pay all of our staff at least the London Living Wage.

This is a permanent role and the salary range is £30,000 to £34,000 dependent on experience. This may be a part or full-time role and we are open to applications for flexible working arrangements.

You will have 25 holiday days allowance per year (pro rata for part-time staff).

Following successful completion of a 3 month probationary period, we will enrol you in our Nest pension scheme, and will make additional payments of 4% as long as you contribute 4% of your salary each month.

This role will predominantly be carried out remotely from home and in person at our Visitor Centre in London, with regular meetings and site visits across London, so you must be based in the UK and be prepared for regular travel. 

You must have the right to work in the UK already in place. Unfortunately we cannot sponsor or support any visa applications.

We are looking for a part time Membership Officer to work 3 days a week (Tuesday, Thursday and Friday), alongside our existing part time Membership Officer. The position is hybrid, with at least one day a week (Tuesday) in the office in Archway. Together, they will lead on administrative support of our membership functions. Reporting to our Office and Events Manager, the post holder will be responsible for the administrative functions that support the smooth running and ongoing success of the organisation around membership.

This is an interesting and varied role that acts as a first 'point of contact’ for the people we work with (such as Member Institutions, Registrants and queries from members of the public), as well as managing the administrative aspect of memberships, such as setting up new Registrants on our CRM system. The role also involves longer term project work such as overseeing the CPD audit and improving and growing membership processes.

We are looking for an enthusiastic and highly motivated individual with previous administrative experience who are keen to join our small and friendly staff team.

Applications must include both a CV and a cover letter to be considered.

The Partnerships and Business Development Manager is responsible for securing and sustaining business and property support for The Fitzrovia Partnership, with a primary focus on ballot delivery and long-term levy payer engagement.

The role leads the practical management of the Camden and Westminster occupier ballots, voluntary membership, property forum and targeted engagement activity. It is delivery-focused and process-driven, ensuring that engagement activity is well planned, well recorded, and directly supports successful ballot outcomes.

Working closely with the Marketing and Communications team, the postholder ensures engagement activity is aligned with wider messaging and campaigns, while retaining clear ownership of relationships, follow-up, and conversion.

Key Duties and Responsibilities

Business and Property Engagement

· Lead direct engagement with levy-paying businesses and property owners through meetings, visits, calls, and structured follow-up.

· Build and maintain strong working relationships with key decision-makers, ensuring consistent and informed dialogue.

· Develop, lead and manage engagement plans for priority occupiers and property interests, with clear objectives and outcomes.

· Act as a first point of contact for ballot-related queries and engagement issues.

Ballot Management and Delivery

· Manage the end-to-end occupier ballot process, working with the billing authority to ensure compliance with statutory requirements and deadlines for the 2027 Camden and 2028 Westminster ballots.

· Maintain detailed ballot timetables, engagement trackers, and risk logs to support back-to-back ballots.

· Coordinate internal inputs to ballot materials, ensuring engagement intelligence informs content and targeting.

Voluntary Membership

· Manage the development and delivery of a voluntary membership offer alongside statutory levy arrangements.

· Identify, engage, and convert voluntary members, tracking participation and renewals.

· Ensure voluntary members receive clear value through engagement, access, and communication.

Project Management

· Plan and deliver targeted engagement campaigns in support of ballots and priority projects.

· Manage engagement activity as structured projects, with defined milestones, actions, and reporting.

· Work closely with Marketing and Communications to align engagement activity with campaigns, while retaining ownership of delivery, follow-up, and outcomes.

· Support delivery of engagement-led projects such as property forums, briefings, and issue-based meetings.

CRM, Data and Insight

· Take ownership of CRM use for engagement, ensuring all interactions, outcomes, and next steps are accurately recorded.

· Maintain high data quality to support ballot readiness, reporting, and audit requirements.

· Produce regular engagement reports showing coverage, risks, gaps, and progress towards ballot thresholds.

· Use CRM insight to prioritise effort and guide engagement strategy.

Governance and Reporting

· Prepare clear written updates, briefings, and summaries for senior leadership, the Board, and relevant sub-groups.

· Ensure engagement activity complies with data protection and internal governance requirements.

· Support audit trails and evidence requirements associated with ballot delivery.

This role works closely with the Marketing and Communications team to ensure consistency of messaging, timing, and audience targeting. However, it remains distinct in its focus on relationship management, ballot mechanics, CRM discipline, and delivery of outcomes, rather than content creation or communications strategy.

Person Specification

Skills and Experience

· Strong and proven experience in business engagement, membership, stakeholder management, or business development in a place-based or membership organisation.

· Demonstrable experience in a commercial development role, or strong evidence of meeting conversion targets in a B2B environment (for example, membership, sponsorship, account growth, renewals, or service sales).

· Proven experience managing complex processes or campaigns with fixed deadlines.

· Strong project management skills and attention to detail.

· Experience using CRM systems to manage relationships, track activity, and produce reports.

· Ability to work closely with communications colleagues while retaining ownership of delivery and follow-up.

· Strong written and verbal communication skills, particularly for briefings and engagement reporting.

Knowledge and Understanding

· Understanding of BIDs or similar partnership organisations and the importance of ballot legitimacy.

· Awareness of how businesses and property owners engage with place-based organisations.

· Understanding of data protection and responsible handling of stakeholder information.

Personal Attributes

· Organised, persistent, and comfortable working to targets and deadlines.

· Confident and professional when dealing with senior stakeholders.

· Practical, delivery-focused, and outcomes-driven.

· Willing to learn, reflect, and continuously improve.

To apply for this role, please send a max 2-page cover letter and CV. Shortlisted candidates will be invited to interview (w/c 9 February 2026)

World Veterinary Service – Corporate Partnerships Manager
Location: Remote or hybrid, with monthly meetings at Dorset office and regular travel for meetings with donors.
Salary: £40,000-£45,000 per annum.
Contract: Permanent, full-time hours. 

Worldwide Veterinary Service – which helps animals in places where no one else can - is seeking an experienced Corporate Partnerships Manager to support the growth of their corporate fundraising programme.

Worldwide Veterinary Service (WVS) champions animal welfare around the world, sending vets where they are needed most, providing expert veterinary training in hard-to-reach places, and shipping urgent aid supplies worldwide. Last year they treated over 103,000 animals, trained over 2,800 vets and vaccinated over 1.2 m dogs against rabies.

Reporting to the Head of Philanthropy, the Corporate Partnerships Manager will lead on the development and delivery of the charity’s corporate fundraising strategy, shaping a high-potential income stream to create impactful partnerships with businesses that align with WVS’s mission and values. The role will be responsible for identifying, research and approaching prospective corporate partners to build a strong new business pipeline and managing and nurturing existing corporate relationships to ensure long-term engagement and growth. The post holder will also work with partners to deliver engaging employee and customer campaigns, sponsorships and strategic alliances.

The ideal candidate will be a natural networker, commercially savvy, and motivated by making a positive impact through business partnerships. You’ll have experience building mutually beneficial corporate relationships and will thrive on identifying shared value opportunities. While the primary focus is on corporate partnerships, the post-holder will also provide support across other philanthropic income streams - particularly major donors and trusts and foundations - contributing to ambitious fundraising goals. Finally, candidates for this role must be adaptable and comfortable working with ambiguity and the dynamic, fast-moving environment of this growing charity.

This is a fantastic opportunity for an experienced fundraising professional who wants to make lasting improvements to the lives of animals around the world.

The Philharmonia Orchestra is seeking a talented and driven Trusts and Foundations Co-ordinator to help the Development team deliver growing, sustainable fundraised income. Working closely with an experienced senior grant-writer, the Trusts and Foundations Co-ordinator will steward existing funders and develop funding applications for:

• Our programme of 150 concerts a year, including landmark multi-disciplinary concert series; 

• Our award-winning Learning & Engagement projects that engage over 15,000 people annually;

• Our talent development programme through which we help improve representation in the talent pipeline;

• Our sector-leading visionary digital and immersive technology programme including our multi-award winning and globally recognised Virtual Orchestra (VR) immersive experiences.

This role will suit someone ready to move on from an entry-level position within a Development team, keen to work in a fast-paced environment, and enthusiastic about taking on their own set of fundraising targets and application deliverables. It is an opportunity for an enthusiastic fundraiser to work within an experienced, inspiring team, to work closely with and learn from one of the most experienced trusts and foundations fundraisers in our sector, and to play a transformative role in a thriving orchestra that on the occasion of its 80th anniversary is already looking ahead to Philharmonia at 100.

Key Responsibilities and Tasks

The primary responsibilities of the Trusts and Foundations Co-ordinator are fundraising from and stewarding Trusts and Foundations, achieved by undertaking the following tasks:

1. Delivering the Trusts and Foundations fundraising strategy, with a particular focus on:

• Identification and cultivation:

• Producing lists of prospects to share with the Development Board, via the Director of Development.

• Identifying opportunities for cultivation at projects, events and concerts.

• Application development:

• Responsibility for developing small to mid-range Trust, Foundation and statutory applications up to £25,000 including copy development, application budget creation (using signed-off source budgets), and sign-offs from project manager and line manager.

• Maintaining a strong momentum of application submissions, aiming to fundraise a year ahead of project delivery where possible.

• Collaborating with Development colleagues to agree stewarding responsibilities, review prospects, report on Trust & Foundation income vs. targets and identify prospects whose giving objectives align with the Philharmonia’s work.

• Working closely with colleagues in the Learning & Engagement, Concerts and Marketing departments to build strong, collaborative working relationships in order to source project information to support the development of funding bids.

• Stewarding

• Ensuring timely report development and submission, to maximise re-application rates.

• Ownership of accurate and comprehensive Trust, Foundation and Statutory accreditation in all collateral and online.

• Proactive and consistent conduit between prospects and the Philharmonia, managing invitations to supported projects and ensuring consistent, warm and professional relationship management.

2 Ensuring efficient administration of Trusts and Foundations fundraising, including:

• Managing all Trusts and Foundations pledges and grants on our CRM Tessitura, and ensuring data capture and processing is in line with GDPR and other privacy laws.

• Population and updating of Trusts and Foundations submissions, stewarding and reporting tracker.

• Accurate records of all correspondence held in SharePoint.

Other tasks include

• Representing the Philharmonia externally when required. 

• Undertaking any other duties reasonably required by the Philharmonia.

Skills

Essential:

• A passion for the arts and belief in their ability to have a positive transformative effect on people’s lives.

• An enthusiasm for fundraising.

• A strong work ethic.

• Excellent writing skills with the ability to form a persuasive case.

• Experience in writing fundraising communications.

• Experience of working within a team in a collaborative and supportive manner.

• Exceptional interpersonal and communication skills (verbal and written), with an ability to adapt style for different audiences and members of the orchestra’s circle of supporters and senior volunteers.

• Commitment to the mission, vision and values of the Philharmonia. 

• Understanding of fundraising and data protection regulation (including GDPR and the Fundraising Regulator).

• Credible experience using a CRM system to record and report on moves management.

• High-level of IT literacy, including the Microsoft 365 suite.

Desirable:

• Knowledge of the Philharmonia and its work.

• Proficiency in fundraising databases.

About Us

Learning and Work Institute is an independent policy and research organisation focused on lifelong learning and better work. Our vision is for a fair and prosperous society where learning and work enable everyone to realise their potential. We research what works, influence policy, and develop new ideas to improve practice.

About The Role

Permanent : Part-time flexible, 22.5-30 hours per week, to be worked across 4-5 days.

Salary: £25,780-£34,910 per annum (pro rata), dependent on experience and location 

This role within our external affairs team focuses on securing impact for our work by supporting the delivery of our campaigns and events.

This varied role involves providing coordination of and administrative support to our flagship campaign, Get the Nation Learning; regional adult learning awards; and L&W events.

The ideal candidate will need experience of working in a busy administration role; excellent communication skills; the ability to build relationships with internal and external stakeholders at all levels; excellent organisation skills; and the ability to work flexibly in a fast-paced environment. 

Duties and Responsibilities

Campaigns

• Coordinate the delivery of the Get the Nation Learning campaign. This means: working with L&W’s head of lifelong learning to produce a comprehensive project plan; monitoring progress across team members to ensure work is delivered to time; undertaking all administrative elements of campaign delivery; managing the nominations and selection process for the Get the Nation Learning Awards; monitoring the budget; and working with the head of lifelong learning to manage relationships with sponsors, stakeholders and suppliers.
• Supporting the delivery of regional adult learning awards, including coordinating nominations and selection processes; undertaking all administrative tasks; and working with L&W’s external affairs manager to manage relationships with clients and award winners.

Events

• Supporting the delivery of L&W’s in-person and online events, including our annual Employment and Skills Convention and Get the Nation Learning Awards ceremony. This involves undertaking administrative tasks such as managing registrations, liaison with speakers and delegates, supporting delivery of events on the day, and working with the external affairs manager to manage relationships with sponsors and suppliers.

Other duties

• Support the external affairs team with communications tasks, for example website updates, drafting and preparing marketing emails and social media posts, distributing press releases etc.
•  Undertake any other duties commensurate with the grade and level of responsibility for this post.

About You

Skills

• Excellent administration, organisation and planning skills - Essential
• Strong project coordination/management skills - Essential
• Excellent communication (oral and written) - Essential
• Proficient in MS Office - Essential
• Proficient in the use of CRM software - Desirable
• Proficient in the use of email marketing and website editing software- Desirable
• Basic design skills and familiarity with design software, such as Canva- Desirable

Knowledge

• Knowledge of, and commitment to, L&W’s charitable aims and purpose - Essential

Experience

• Proven experience in a coordination or administration role - Essential
• Experience of supporting the delivery of successful influencing campaigns- Desirable
• Experience of planning and delivering events - Desirable
• Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines - Essential

Benefits (FTE equivalent, part time pro-rated)

Salary of £25,780-£34,910 per annum), dependent on experience and location .

- 31 days' holiday increasing to 33 days after 5 years’ service, of which 3 are shutdown days in addition to public holidays.

- Company pension scheme with 8% employer contribution

- Group Life Assurance 3*salary

- Hybrid working (with 40%-60% of your time required in the office)

- Flexible working practices

- Employee Development Scheme

- Retailer Discounts

- Enhanced occupational maternity, adoption, paternity and shared parental pay

- Enhanced occupational sick pay

- Eye care scheme

- Employee Assistance & Wellbeing Programme

- Gold award in Investors in People

Main Responsibilities

· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards

· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference

· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X

· Scheduling meetings, organising papers, and some note/minute taking, as required

· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.

· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.

· Ensuring the SRHE website is kept up to date, in liaison with other team members

· Providing quality customer service for members and external contacts

Qualifications, skills and experience

You will need to demonstrate that you possess the following qualifications, skills and experience:

· Demonstrable experience in a team support role or an administrative assistant role

· Excellent organisation and administration skills

· Excellent written and verbal communication skills

· Good numeracy skills

· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)

· Familiarity with website maintenance and basic website management

· Managing, maintaining and manipulating databases

· Preferred education is to undergraduate level with an interest in higher education provision

The Membership Engagement & Communications Manager will lead on the planning and delivery of integrated member engagement strategies, events, communications and partnerships that enhance brand visibility, support our five-year business plan and strengthen stakeholder relationships.

You will also support overall Member engagement activities, maintaining voter contact and data accuracy on our CRM system.

This role will require creativity, organisation, stakeholder engagement and a strong ability to deliver results across predominantly B2B environments, whilst working as part of a small but supportive Marketing and Communications team to champion The Fitzrovia Partnership brand.

Collaboration across departments and consistent communication are critical for success. 

Key Duties and Responsibilities 

Member Engagement 

· Build strong, visible relationships with members across all BID areas. 

· Deliver regular contact and visibility of The Fitzrovia Partnership’s services, events, and opportunities. 

· Escalate business-specific needs to support strategic engagement planning. 

· Maintain accurate CRM records, supporting partnership, ballot, and KPI tracking. 

· Attend and represent The Fitzrovia Partnership at member events and forums. 

· Support planning and execution of engagement events and campaigns. 

· Contribute data and updates to support internal reporting. 

· Assist in delivery of all Member engagement, with a focus on targeted communications and events. 

Communications

· Lead and manage all Member communications, including newsletters and special project communications

· Maintain accurate and up-to-date membership materials for use in member communications.

· Act as brand guardian for all corporate content and visual identity.

· Prepare and deliver executive communications on behalf of senior leaders as needed.

· Regularly and proactively engage with members and external partners to source content, opinions and for external communications.

Event Planning, Delivery and Reporting

· Lead the planning, delivery, promotion and evaluation of Member events.

· Oversee the annual events calendar across the company, website and event listings, ensuring they are in line with company objectives.

· Manage supplier and venue relationships, ensuring events are delivered on time and within budget.

· Collaborate across departments to ensure events align with wider business objectives and advise on requirements as needed.

· Champion quality and branding standards across events.

· Lead on promotion of events and attendee engagement strategies

· Monitor spend to ensure events remain within budget and collect post-event feedback for continuous improvement.

· Lead the reporting on events, evaluating effectiveness against event objectives and company mission.

Team Support and Collaboration 

· Work cross-functionally to integrate member engagement activities into broader initiatives. 

· Share business and member insights to refine engagement strategies and inform cross-team coordination. 

· Provide data to support performance reporting.

Person Specification 

Essential 

· A motivated and enthusiastic self-starter

· At least 3 years’ experience in member engagement, stakeholder engagement or account management.

· Excellent copywriting skills along with an aptitude for proof reading

· Strong communicator with a professional and approachable manner, confident for face to face and remote interactions. 

· Organised and detail-focused; adept at managing multiple priorities. 

· Proactive and flexible; able to work independently and as a team contributor. 

· Responsible and accountable; takes accountability for own workload and timely deliverables of work.

· Proficient in CRM or database systems for data management. 

· Strong interpersonal and collaborative working skills. 

Desirable 

· Analytical and comfortable looking to identify trends in data, with support. 

· Understanding of Member organisations, Member engagement and renewal cycles.

· Experience in business-facing roles. 

How to apply

To apply for this role, please send a maximum 2-page cover letter and your CV.

Shortlisted candidates will be invited to interview the w/c Monday 9 February 2026.