Customer service administrator jobs in Edinburgh

Working across the whole secretariat, from campaigns to communications to fundraising, this role is critical in the running of the organisation and supporting the aims of the coalition.

The Membership Engagement Manager will ensure TCC effectively supports its membership to become more than the sum of its parts, playing a pivotal role in strengthening and expanding our coalition by building and facilitating meaningful relationships with member organisations, both new and existing. This position is responsible for enhancing member engagement, ensuring the delivery of value to our members, and supporting the organisation's strategic objectives through effective membership management and communications.

JOB DESCRIPTION

Member Engagement & Support

• Serve as the primary point of contact for member organisations, addressing inquiries and providing support to enhance member satisfaction.

• Develop and implement strategies to increase member engagement, including organising events, webinars, and networking opportunities, including regular All Coalition Meetings and Annual Movement Gatherings.

• Facilitate onboarding processes for new members, ensuring a smooth integration into the coalition.

• Ongoing relationship management of members, including effective outreach and communications

• Invoicing membership fees and ensuring payment is made

• Lead on communications to members through a regular newsletter and ad-hoc communications around campaigns

• Supporting members to engage with TCC activity

• Work with colleagues to co-create campaigns and activities that meet member needs and ambitions

Membership Growth & Retention

• Design and execute membership recruitment campaigns to attract new member organisations.

• Monitor membership trends and feedback to develop retention strategies and reduce member attrition.

• Collaborate with the Digital Campaigns Manager to promote membership benefits and success stories.

Data Management & Reporting

• Maintain accurate and up-to-date membership records using the organisation's CRM system.

• Generate regular reports on membership statistics, engagement levels, and feedback to inform strategic decisions.

• Analyse data to identify opportunities for enhancing member value and engagement.

Infrastructure to support Collective Impact

• Responsible for the maintenance and development of the central Member Resource Hub

• Responsibility for managing the day to day delivery of the Local Intelligence Hub project (online data hub providing climate-relevant data at a constituency level), including being the key contact with our external partner organisation who maintain and develop the hub, and keeping TCC members and staff involved and informed about the project as needed.

• Contribute to the development of programs and services that meet the evolving needs of members.

• Represent the organisation at external events and forums to promote membership and build partnerships.

The job description is not exhaustive and you may be asked to carry out additional tasks which are appropriate to your job role, as required by your line manager

PERSON SPECIFICATION 

Essential

• Proven experience in membership management, stakeholder engagement, or a related field.

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders, using facilitation skills to bring people together in a meaningful way

• Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.

• Some experience of line management of volunteers or paid staff

• Proven ability to support the work of committees and take minutes.

• Demonstrable experience of organising meetings and conferences.

• Proven ability to maintain simple accounts and oversee budgets. 

• Able to handle administrative tasks in a quick and efficient manner, including organising meetings and responding to enquiries quickly

• Works well as part of a team, but also a self-starter that’s able to take initiative while working with little supervision

• Highly organised and meticulous.

• Commitment to EDI and representation

Desirable

• Experience working within a coalition or membership-based organisation.

• Familiarity with the climate and environmental sector.

• Knowledge of best practices in member engagement and community building.

• Proficiency in using CRM systems and data analysis tools to manage membership information and generate insights.

What you need to know: 

• Job Title: Community & Support Lead 
• Reports to: Head of Operations 
• Salary: £15,000 (FTE equivalent £35,000) 
• Hours: 15 hours per week, worked flexibly across the week between 7:00am and 7:00pm. Occasional evening and weekend working may be required to support organisational needs, with advance notice provided wherever possible. 
• Location: Fully remote with occasional UK travel 
• Contract Type: Fixed-term 1 year - This post is funded by The National Lottery Community Fund.

Experience in one or more of the following areas is required for this role: oncology, cancer care, urology, gynaecology, adolescent and young adult services, community nursing, or a related healthcare setting. Please provide evidence of your relevant experience in your covering letter and/or CV.

The knowledge, compassion and communication skills developed through supporting patients and families affected by cancer are directly transferable to this role. 

You will be responsible for leading our community and support services, building meaningful relationships with people affected by cancer, and helping us continue to develop services that are shaped by lived experience. 

About Us 

The Robin Cancer Trust is looking for a Community & Support Lead to help shape and grow the support we provide to people affected by testicular and ovarian germ cell cancers across the UK.  Driven by our community built from lived experience - we support individuals and families navigating diagnosis, treatment, recovery, and life beyond cancer. We connect our community with trusted information, supportive communities, opportunities to share their experiences, and services designed to help them feel informed, empowered and understood. 

We do this by: 

• Connecting people affected by cancer through our community and shared lived experiences. 
• Providing trusted information, signposting and practical support when people need it most. 
• Creating opportunities for patients, families and supporters to help shape our services and future work. 
• Building a community that breaks isolation, starts conversations and reminds people they are not alone. 

Our values: 

• Respect: Not only for the important work we undertake, but also for the people who support our mission. We believe in open, honest and empathetic communication between ourselves and our community. 
• Creativity: We are a small team with a big vision. In order to drive the change we want to see in the world, we must innovate, disrupt and experiment. 
• Trust: We are accountable to each other and our community. We are responsible for upholding these values and the quality of work we undertake and will do so with integrity at all times. 

If our mission, vision and values inspire you and resonate with you, we would love to hear from you. 

About the role

This is a newly redesigned role created following a review of Robin Cancer Trust's support services. 

The Community & Support Lead will play a key role in ensuring that people affected by testicular and ovarian germ cell cancers can access compassionate support, trusted information, meaningful connections and opportunities to shape our future work. 

We particularly welcome applications from nurses and other healthcare professionals who may be looking for a career change, greater flexibility, or an opportunity to use their skills in a non-clinical setting. Whilst this is not a clinical position and does not involve providing medical advice, your understanding of the patient experience, treatment pathways and the emotional impact of a cancer diagnosis would help us deliver high-quality, person-centred support to our community.

This role may particularly appeal to nurses seeking flexible, remote working arrangements, including those looking for school-hours working, a better work-life balance, or an opportunity to continue making a meaningful difference outside of frontline clinical practice. 

Our Culture: 

Our culture is the most important thing to us. 

We want someone to join our team with empathy, creativity, versatility and initiative. We are looking for someone who can make this role their own, help shape the future of our support services, and grow alongside the charity as we continue to evolve. 

We are looking for someone who cares deeply about people, is comfortable having meaningful conversations, and is passionate about building communities that make a difference. 

Job Purpose: 

The Community & Support Lead will act as the primary point of contact for Robin Cancer Trust's support services and community activity.

The role will lead the development and delivery of our support offer, including patient enquiries, community engagement, signposting, Thriver Packs, WhatsApp communities, lived experience involvement and service development. 

The role will work closely with the CEO, Head of Operations, Medical Advisory Board and Clinical Advisor to ensure our support services remain compassionate, effective, safe and impactful. 

Key Responsibilities: 

Community Support 

• Respond to support enquiries from patients, families and supporters. 
• Coordinate the delivery of Thriver Packs. 
• Signpost individuals to relevant organisations, services and resources. 
• Maintain accurate support records and impact data. 
• Ensure enquiries are managed professionally and compassionately. 

Community Development 

• Lead and develop the Thriver Community. 
• Manage and moderate Robin Cancer Trust's WhatsApp communities. 
• Build meaningful relationships with people affected by cancer. 
• Create opportunities for lived experience involvement. 
• Recruit, engage and support community volunteers. 

Service Development 

• Identify gaps, opportunities and emerging community needs. 
• Support the development of new support services and wellbeing initiatives. 
• Build relationships with charities, healthcare professionals and support organisations. 
• Contribute to the evaluation and continuous improvement of services. 

Governance & Administration 

• Coordinate Medical Advisory Board meetings and actions. 
• Maintain support service reporting and records. 
• Support safeguarding processes and escalation pathways. 
• Work alongside the Clinical Advisor where specialist support is required. 

 Equal Opportunities: 

Robin Cancer Trust is committed to being an equal opportunity employer. We recruit based upon capability and all applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. The Robin Cancer Trust is aware  that we are not as diverse as we want to be, so we are actively searching for people who share our passion for our mission, with different backgrounds, perspectives and experiences, to collectively make a difference. If there is anything we can do to support you during the application or interview process, please let us know and we will do everything we can to ensure you have a positive and comfortable experience. 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role: 

As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.

Key responsibilities:

One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:

• Signposting or referring to relevant national and local services.
• Providing practical and emotional support to kinship carers.
• Liaising with other professionals and organisations.
• Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
• Providing support for carers to secure grants from local and national funders.
• Set goals for change following Kinship Reach processes, in partnership with the kinship carer.
• Monitor, review and revise these goals to ensure carers are on track and goals remain relevant.

Peer group facilitation and management

Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:

• Developing existing groups and setting up new groups as required.
• Working closely with Kinship’s peer-to-peer service where appropriate.
• Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person peer support groups.
• Planning, preparing, facilitating virtual and in-person peer support groups.
• Promoting groups in the area you are delivering in to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

• Recruit kinship carers as volunteers to lead and support the development of virtual peer support groups.
• Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date).
• Support Kinship’s communications and engagement strategy, such as helping to provide case studies and sourcing images for newsletters and local media to promote the programme and recruit participants.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

• Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
• Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
• Provide reports and information for managers about cases of concern.
• Ensure you are aware of and follow safeguarding policies and procedures risk of harm protocol.
• Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
• Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy, risk assessment, events.

Monitoring and Evaluation

• Record attendance at virtual support groups and ensure this is reported on the Salesforce database.
• Ensure casework, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
• Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
• Collect case studies from your kinship carers to help demonstrate impact.
• Contribute to any reports for local authority partners as required in terms of data and case studies as required.
• Attend monitoring meetings as required.
• Engage in quality assurance processes in line with Kinship processes and policies.

Relationship and stakeholder management

• In partnership with the senior Kinship Family Worker, enable local authorities to understand the programme and pathways for how to make referrals.
• Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
• Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
• Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
• Where applicable, work with local authorities and voluntary and community groups supporting kinship families.

Title: Customer Experience Coordinator
Location: Homebased with regular centre travel
Contract Type: Fixed Term until March 2027
Working Hours: 35 hours per week 
Salary: £26,199 per annum (Pro-rata) – Band C, Level 3 

About the Role

Are you passionate about delivering outstanding customer service and making a real difference? We're looking for a Customer Experience Coordinator to join our friendly and collaborative team, supporting groups to access unforgettable outdoor learning and adventure through our funded programmes.

Our team is supportive, passionate and committed to helping young people benefit from life-changing experiences. We work closely with customers, partner organisations and colleagues across our centres, ensuring every group receives the guidance and support they need from their first enquiry through to the delivery of their visit.

This is an exciting time to join us as we continue to expand the reach and impact of our funded programmes. You'll play a key role in helping more schools, youth groups and community organisations access Scout Adventures experiences, making the booking journey as smooth, welcoming and efficient as possible.

Key Responsibilities as our Customer Experience Coordinator

• Provide a helpful, supportive and friendly service across a variety of contact channels including email, and phones to communicate with applicant groups and customers.
• Be an expert in our funded residential project to ensure customers are recommended the correct packages/bookings to their requirements.
• Work within our service level agreements, objectives and policies.
• Process funded bookings and contact through systems such as SharePoint, Cinolla, Zendesk, Eventsair and Trust Pilot, or other similar platforms.

About You

We’re looking for someone with:

• Experience in cordination, support or customer service roles.
• Experience f residential activity centres, or similar programmes.
• Experience managing high-vlume correspondence and juggling multiple tasks
• Strng organisational skills with excellent attention to detail.
• Cnfident communicator who can provide friendly, clear and timely responses.
• Ability t work logically and manage competing deadlines.
• Apprachable, supportive and people focused.
• Enthusiastic abut youth development and the benefits of outdoor adventure.

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary

For a full list of our benefits, click .

Closing date for applications: 23:59  on  Tuesday 7th July 2026

Interviews will be held W/C 13th July 2026

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation. 
 
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer.  The successful candidate will be part of the team providing  high-quality administrative support across the organization. 
 
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation. 

 Key Responsibilities 

• Lead the implementation and administration of a task management platform. 

• Work with colleagues to develop processes and procedures within the platform to improve efficiency. 

• Support the exploration and integration of AI to enhance productivity and service delivery. 

• Coordinate and undertake a wide range of administrative tasks to support teams across the organisation. 

• Ensure administrative processes are delivered accurately, efficiently and in a timely manner. 

• Monitor and manage shared inboxes, responding to enquiries where appropriate and forwarding communications to relevant colleagues. 

• Deliver professional, empathetic and customer-focused responses to members of the public and stakeholders. 

• Handle sensitive communication with discretion and professionalism. 

• Maintain accurate records across organisational databases and CRM systems, including Zoho/Bigin. 

• Working with the Data Management and Insight Officer to carry out data cleansing etc. 

• Support compliance with data protection requirements and organisational policies. 

• Proofread external communications, checking grammar, spelling, formatting and functionality of hyperlinks prior to publication or distribution. 

• Process purchase orders and support the administration of invoices in line with organisational procedures. 

• Maintain accurate records relating to financial transactions as required. 
• Assisting with supplier set up.

· Undertake any other duties commensurate with the level of the role. 

This is a new role therefore the job description will change over time as the role develops.

Person Specification 

• Significant experience in an administrative or business support role. 

• Experience of using task management platforms. 

• Experience of managing multiple priorities and meeting deadlines. 

• Experience of maintaining accurate records and databases. 

• Excellent organisational and time-management skills. 

• High level of accuracy and attention to detail. 

• Strong written and verbal communication skills. 

• Excellent customer service and relationship-building skills. 

• Confident user of Microsoft Office applications and digital systems. 

• Ability to learn new software and systems quickly. 

• Proactive, adaptable and self-motivated. 

• Able to work effectively in a remote environment. 

• Professional and dependable approach to work. 

• Able to handle sensitive and confidential information appropriately. 

• Empathetic and able to communicate effectively with people who may be experiencing challenging circumstances, including those affected by abuse. 

 Desirable Criteria 

• Experience of implementing or developing administrative systems or processes. 

• Experience of proofreading and quality-checking external communications. 

• Experience of using CRM systems, particularly Zoho or Bigin. 

• Experience of working within the charity, voluntary or not-for-profit sector. 

• Knowledge of AI-enabled productivity or workflow tools. 

• Understanding of safeguarding, equality, diversity and inclusion principles. 

The role

We have a vacancy in the South & Southwest Region for a Regional Administrator, 28 hours per week. You will be joining a dedicated and friendly team of regional staff and volunteers. This is a fixed term post, initially for one year. The postholder will ensure smooth running of regional administration and carry out administrative duties as required by the region. They will support direct service delivery and volunteers across a number of branches to deliver services in line with Cruse standards, policies and procedures 

How to apply

Your application must consist of a CV and short covering letter which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. If application does not include both, it may not be considered. 

The closing date for applications is 2nd July 2026 we reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 10th July 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Job Description

The Head of Delivery & Partnerships is a senior leadership role responsible for overseeing the 
successful implementation, quality of outcomes, and retention of DFN Project SEARCH programmes 
across the UK, the Republic of Ireland and Iberia, in line with our franchise agreement from Project 
SEARCH . This role leads the Delivery & Partnerships team, ensuring strategic alignment, excellence 
of delivery, and sustained impactful partnerships.
You will play a pivotal role in driving programme quality, ensuring retention, maintaining model 
fidelity, and ensuring high-quality outcomes for interns. Additionally, you will oversee the growth of 
our number of programmes, in line with our strategic regional and national plans. You will also 
contribute to the strategic direction of the organisation, working closely with cross-functional teams 
to maximise DFN Project SEARCH’s impact.
Regular travel throughout the UK will be required, with occasional travel to other areas of our delivery. 
In addition, occasional international travel may be required, for example to the annual conference in 
the United States.

Essential Experience and Skills
• A passion for changing the lives of young people with learning disabilities and / or who are 
autistic 
• Educated to degree level or relevant Professional Qualification 
• Highly motivated and organised self-starters with the ability to work under your own initiative 
• Strong understanding of supported employment, education, and local authority partnerships.
• Experience in project management, partnership development, and stakeholder engagement.
• Excellent communication, influencing, and negotiation skills.
• Experience using data systems and performance management tools.
• Experience delivering training and speaking at events or conferences.
• Understanding of SEND provision and funding arrangements in the UK (e.g., EHCPs, DWP, local 
authorities).
• Experience working with senior stakeholders via formal reporting mechanisms.
• Leadership experience managing people/teams.
• Financial literacy and experience managing budgets.

Desirable Experience and Qualifications
• Experience working with DFN Project SEARCH programmes or similar supported internship 
models.
• Experience in selling services or products and effective account management.
• Knowledge of safeguarding and health & safety in programme delivery.
• Knowledge and experience of using the Microsoft suite, in particular Outlook and Excel 
• Experience of using a CRM for administrative and reporting purposes

DFN Project SEARCH are committed to safeguarding and promoting the welfare of children, young 
people and adults and expects all staff and volunteers to share this commitment. This post is subject 
to an enhanced DBS disclosure. 

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ 
candidates, disabled candidates, and from men, because we would like to increase the 
representation of these groups at this level at DFN Project SEARCH.

-Interviews will take place on:
  1st round July 23rd and July 24th
  2nd and final round: July 31st
  Closing date: Sunday July 12th

-Start date - Asap

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million and a headcount of 68 employees, we have ambitious plans to double our income between 2025 and 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

This is an incredibly exciting time to join Cerebra, as we are preparing to launch our new strategy and brand. The COO is a vital leadership role that will support the drive towards even greater impact for children and families across the UK.

Our Services

Sleep Advice Service

Cerebra understands that if you have a child that doesn’t sleep, the whole family suffers. Many children with neurological conditions suffer from disrupted sleep. Our sleep advice service provides bespoke advice and support so that everyone can get a good night’s sleep.

Legal Rights Service

Our Legal Rights Service provides help and support to families of children with neurological conditions when they are faced with barriers and difficulties in accessing statutory support services they are entitled to. The service provides information on their legal entitlements.

Book and Toy Library Service

Our specialist postal lending library contains a wide range of books for both adults and children, plus a selection of sensory toys specifically chosen for children with a neurological condition.

Innovation and Product Design Service

Our Innovation Service designs and builds bespoke products that cater to the specific needs of children with neurological conditions. The aim of the service is to make products that are desirable and exciting, therefore promoting social inclusion, peer acceptance and enabling children to participate in everyday activities that are so often close to them.

Information Products

Cerebra publishes different information products to help families with a child with a neurological condition. Our information products offer comprehensive, up-to-date support and research-driven strategies to assist families with a wide range of issues.

Buzgi and Toy Adaptation Service

Cerebra designs and builds bespoke assistive equipment for disabled children, this includes creating custom mobility aids, switch‑adapted toys, and other innovative solutions to help children access play, learning, and independence.

The Bugzi - a mini powered wheelchair for children offers many children their first experience of independent mobility. It uses either a joystick or switches and adaptable seating for complex needs, and helps develop spatial awareness, confidence, and early mobility skills. The Bugzi is available through a national loan scheme.

Additionally, we operate commercial services (including a web shop) to supplement our income to support children and their families.

Our services are provided to families free of charge.

Job Title:

Chief Operating Officer

Reports To:

Chief Executive Officer

Direct reports:

3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5))

Purpose of the Role:

The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra’s vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including:

• Operational Systems
• Governance
• Compliance
• Finance and Growth

This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra’s strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture.

As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability
• Collaboration with the Director’s Group to ensure strategic alignment across the charity. The Director’s Group consists of:

            Chief Executive Officer

            Chief Operating Officer

            Director of Fundraising, Marketing and Communications

            Director of Research and Support Services

• Provide expert advice on finance, operations, commercial performance and organisational risk
• Lead organisational planning, business continuity, and operational resilience
• Foster a culture of continuous improvement, accountability and inclusion

Finance, Commercial & Sustainability

• Lead financial strategy, planning and performance, ensuring long-term sustainability
• Oversee budgeting, forecasting, cashflow and financial controls
• Lead and develop Cerebra’s strategy for commercial income , ensuring alignment with charitable objectives
• Support funding growth through strong financial insight and business case development
• Ensure robust financial governance, audit and compliance

Operations & Infrastructure

• Lead and strengthen operational functions including HR, IT, governance and administration
• Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact
• Oversee procurement, contracts, facilities, and organisational compliance
• Drive innovation and value for money across operations

People & Culture

• Champion a positive, inclusive and high-performing organisational culture
• Oversee HR strategy, workforce planning and leadership development
• Ensure compliance with employment law and best practice
• Promote wellbeing, engagement and organisational effectiveness

Digital & Technology

• Provide strategic oversight of IT, data and digital development
• Ensure systems are secure, resilient and aligned to organisational needs
• Leverage data and technology to improve insight, decision-making and organisational impact

Governance, Risk & Compliance

• Ensure effective governance frameworks, risk management and regulatory compliance
• Support the CEO and Board with high-quality reporting and strategic insight
• Lead safeguarding, data protection and organisational risk strategy
• Drive a strong culture of accountability and ethical practice

Leadership & Management

• Lead and develop a small senior team across finance, HR and IT
• Build capability, strengthen performance, and embed a collaborative culture
• Model Cerebra’s values and leadership behaviours

Key Attributes

• Strategic and commercially minded leader with strong operational delivery experience
• Strong financial leadership and business acumen
• Proven track record of driving income growth, sustainability and organisational performance
• Skilled in governance, risk and stakeholder engagement

Please see attached job description for the Person Specification.

The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.

They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.

The Commercial Initiatives Officer is responsible for the development and delivery of CCT’s commercial initiatives, including Champing and Filming, that involve multiple sites, as well as any future such schemes. The role will line manage the Customer Service and Admin Assistant, Champing who is responsible for the day-to-day delivery of Champing. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 6th July 2026.

The interviews will take place in Northampton on Thursday 16th July 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing your your application is successful and you are invited to interview, you will receive an email asking you to complete a series of activities, these need to be completed at least 2 days before your interview.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

The Operations Officer is a pivotal member of the team who will support the organisation to run its activities efficiently and effectively. As part of a small team, you will work collaboratively with most of the charity’s functions but in particular provide regular support to the SMT, finance, HR and fundraising teams.

Who we are:

WasteAid is an international non-governmental organisation that works in low and middle-income countries to implement environmental and economic empowerment programmes, focusing on support to nascent green businesses and grassroots entrepreneurs. The work improves the livelihoods of some of the poorest and most marginalised, promotes circular economy innovation and contributes to a cleaner and healthier future for all.

Our programmes focus predominantly on the reduction of plastic, organic, textile and e-waste pollution in areas of the world that have no formal waste management systems.

The organisation promotes and shares locally appropriate, evidence based inclusive practices, supporting and empowering others to take positive action. We partner with public, private and community-based organisations in countries where the lack of waste management systems is harming the environment, economy and society. We achieve our goals through our 3 flagship programmes:

- Our Wastepreneur programme for those individuals and micro businesses trying to make a living within the circular economy and make a difference in their communities.

- The WasteAid Circular Economy Network which brings together national stakeholders, local authorities and the private sector to tackle local waste challenges through networking, training, infrastructure support and innovation challenges.

- First Step Resource Management Programmes focus on a whole system approach to divert waste from landfill supporting community behaviour change, basic infrastructure, collector group training and end market development.

The organisation is just over 10 years old and has enjoyed sustainable growth with an annual budget this year of circa £1.2 million. It is a dynamic organisation with an international team who work in a supportive and collegial environment.

WasteAid currently implements programmes in The Gambia, India, South Africa and Uganda.

Purpose of Role

The Operations Officer is a varied role that helps keep the charity’s different functions running smoothly. Working closely with a small team a typical day can be a combination of regular tasks involving prompt and careful handling of incoming communications by email, post and telephone call, responding to invoices or payment requests and preparation of letters, contracts or reports. Other tasks such as recruitment support, staff onboarding, events and travel planning are less routine but may be part of your day as and when they occur.

Team co-ordinating

· Manage calendars and appointments, scheduling team meetings, appointments and events.

· Co-ordinate travel plans including booking transport, accommodation and supporting visa application processes.

· Attend quarterly Board meetings, taking minutes.

· Assist in the preparation and distribution of Board materials.

· Track charity assets and equipment, liaising with outsourced IT support as necessary.

HR Support

· Lead on fulfilment of recruitment campaigns, organising the recruitment pack, placing job adverts, handling applications, arranging interviews and tests.

· Issue contracts, contract variations, ensure signed records and references are filed.

· Prepare the induction of new joiners including introductory meetings and issuing equipment.

· Storing safeguarding records.

· Administer the charity’s HR filing system on SharePoint and the online HR management system.

· Keeping the charity organogram and staff profiles up to date.

· Logistic support for leavers, arranging collection of equipment.

Fundraising

· Work with fundraising colleagues to ensure that incoming communication is routed appropriately or responded to.

· Update records in the charity’s CRM system.

· Print and post written appeal letters.

· Logistics support for fundraising events, charity attendance at conferences, award ceremonies and trade fares.

Finance

· Handle incoming invoices and payment requests, obtaining authorisation from budget holders.

· Manage staff prepayment cards, topping up funds, issuing new cards and cancelling leavers’ cards.

· Prepare a bi-weekly payment run for international payments.

· Support the SMT with expense claims.

· Update the charity’s finance systems and file financial documents in SharePoint.

· Prepare Gift Aid claims, including utilising the charity’s CRM function.

Administration

· Manage personal and shared email accounts.

· Monitor and route incoming post.

· Answer incoming telephone calls, arranging a rota basis with colleagues.

· Preparing and issuing contracts, letters, reports or similar for signatures, including by Docusign.

· Keep all information confidential and comply with data protection and ethics legislation, including being up to date with GDPR requirements.

Other

· Ad-hoc procurement of goods or services as and when required.

· Comply with the charity’s policies and procedures.

· Occasional travel to charity meetings or events is required. Travel outside of the UK is unlikely.

· Any other reasonable duties as required.

Person Specification

Skills & Experience

This listing represents the full and ideal picture of the role. It is likely that not every strong candidate will be able to demonstrate all the listed attributes. If you feel that you can meet most of these qualifications, we encourage you to apply and give some thought as to how you might acquire any other necessary experience/skills after joining WasteAid.

Essential

· Experience in an administrative, operations, finance, HR or team coordination role.

· Excellent organisational skills and ability to manage competing priorities.

· Strong written and verbal communication skills.

· Good working knowledge of Microsoft Office, especially Outlook, Word, Excel and SharePoint.

· Ability to handle confidential information appropriately.

· Strong attention to detail.

· Comfortable working remotely and collaboratively with a small team.

Desirable

· Experience in a charity, NGO or international development organisation.

· Experience using CRM, HR or finance systems.

· Experience supporting recruitment, onboarding or governance processes.

· Understanding of Gift Aid, safeguarding administration or GDPR.

· Interest in waste management, circular economy, climate, environment or international development.

Personal Attributes

· A self-starter, enthusiastic, reliable and professional.

· Can-do attitude, taking a ‘hands-on’ approach to getting things done.

· Enjoys individual, team and collaborative working.

· Ability to work flexibly and know how to prioritise workload.

· Demonstrates a consistent high standard of work and attention to detail.

· Willingness to learn, confident to make improvement suggestions.

· Works with honesty and integrity and is aligned with WasteAid’s values.

George Watson’s College wishes to appoint a Senior Philanthropy Officer to lead the school’s individual giving and legacy fundraising initiatives, and support major programmes and campaigns. Develop strong relationships with donors and our alumni community to grow philanthropic income and long-term engagement. 

MAIN RESPONSIBILITIES 

Individual Giving 

• Lead the planning, execution and optimisation of individual giving efforts. Manage campaign setup, timelines, assets, and donor experience.  

• Monitor performance and analyse results to drive continuous improvement in participation, engagement, and revenue.  

• Collaborate with Admissions and Marketing, and other internal teams, to source and develop compelling content.  

• Along with the Head of Development, manage a fundraising communications calendar and play a leading role in content creation.  

• Collaborate with the Admissions and Marketing team to ensure website content, landing pages, and donation pages support digital giving goals.  

• Execute fundraising strategies in partnership with the Head of Development. Build, segment, code, and deploy emails to support giving campaigns and organisational priorities.  

• Manage a portfolio of donors linked to specific programmes and campaigns. 

Legacies  

• Plan and deliver multi-channel legacy marketing campaigns (print, digital, events)  

• Build and maintain relationships with legacy pledgers and prospects  

• Deliver high-quality, sensitive stewardship to recognise and retain legacy supporters  

• Organise events and communications to engage legacy supporters  

• Produce compelling and sensitive legacy messaging and materials  

Campaign/Programmes 

• Manage and grow the patrons programme, including recruitment, retention, and upgrades  

• Develop a clear donor journey, including benefits, communications, and recognition  

• Monitor performance against income targets and KPIs  

• Work in collaboration with Heads of the Creative Arts programmes to monitor and administer funds for maximum impact across the arts 

Foundation Places and Enrichment Fund 

• Support impact reporting and administration of discrete aspects of our widening access programmes. 

• Manage application process to the Enrichment Fund, including managing enquiries, disbursements and liaison with Finance. 

• Any other duties related to these programmes as directed by senior staff. 

IDEAL CANDIDATE 

Essential: 

• Relevant degree, professional qualification or equivalent professional experience  

• Demonstrable experience in Individual Giving, Direct Marketing or Legacy fundraising, with an annual income return of 6+ figures  

• Proven track record of delivering successful multi-channel campaigns  

• Strong understanding of supporter journeys, acquisition and retention  

• Skilled in data analysis, performance tracking and forecasting   

• Proficiency with graphic design tools, experience with Canva would be an advantage.  

• Demonstrable experience with Raisers Edge, or similar CRM system 

• Ability to manage complex projects and programs and deliver to set KPI and timelines 

• Excellent written and verbal communication skills.  

• Experience with content writing, brand voice, and digital fundraising best practices.  

• Ability to build and foster relationships across business functions.  

• Understanding of charity law, GDPR and best practices in fundraising  

• Commitment to high level of professional standards  

• Genuine appreciation of George Watson’s College’s mission and the ability to communicate it  

Desirable: 

• Fundraising or marketing qualification such as CIOF accreditation or CIM qualifications. 

• Event management experience  

• Experience of working in the education or charity sectors  

• Understanding of the Independent School sector   

Development Manager 
Location: Cambridge, UK OR Remote, UK, with regular travel to Cambridge 
Salary: £44,000-£48,000 p.a. full-time equivalent, dependent on experience
Basis: Fixed-term contract (12 months). Full-time, part-time or flexible.
Eligibility: You must be eligible to work in the UK

The role

We are looking for a Development Manager to join our fundraising team to support our ambitious, global mission to democratise computing and AI education for all young people. . You’ll build and manage a global portfolio of strategic, high-value funding partners that share and advance our mission. Through effective relationship building and account management, you’ll engage donors with the aim of growing their long-term support for our work.

The ideal candidate will have experience of successful corporate/institutional partnership development and/or stewardship at a national or international scale. You may also have experience working with trusts and foundations or securing sponsorship for events.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team of people who care about our mission and each other

We work hard to make sure that the Foundation is a place where everyone is supported to do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you're the right person for the job, we’ll make it work for you, and you can be confident that you’ll be joining an exceptional team of people who care about our mission and each other.

Responsibilities

• Proactively develop a pipeline of funding opportunities, establishing relationships that will lead to new partnerships or donations
• Manage a portfolio of existing partners, developing and implementing engagement strategies to strengthen these relationships
• Match funders’ objectives with the Foundation's programmes and goals
• Prepare funding applications, proposals, presentations, and pitches, working collaboratively across the Foundation to support the development of these documents
• Evaluate and report on partner activities to ensure goals are achieved and the impact of their support is shared
• Develop and implement engaging and bespoke stewardship plans
• Accurately capture information using our CRM (Salesforce) pipeline process
• Support colleagues as they develop new donor relationships to secure grants and donations
• Develop and maintain updated knowledge of the Foundation’s programmes and associated funding opportunities

Experience and personal attributes

We recognise that everyone has the potential for growth. We welcome applications from candidates who can demonstrate that they have some, but not necessarily all, of the experience and personal attributes listed here. 

You should have:

• Experience in securing and developing long-term corporate partnerships and/or high value income (£50K+)
• Competence in using a CRM or equivalent system
• Effectiveness in working with multiple stakeholders across organisations to achieve solutions and deliver results
• Evidence of highly adaptable interactions with a wide range of people, with experience in advocacy, networking, and negotiation
• Practical knowledge of preparing and presenting a compelling case for support in various forms, including in person and through written communication
• Experience of monitoring, reporting, and forecasting against plans and budgets
• Strong organisational and administrative skills
• Excellent relationship building skills
• A commitment to the mission and values of the Raspberry Pi Foundation

Ideally, you’ll also have:

• Experience in prioritising a pipeline of multiple opportunities
• A high level of IT literacy, particularly knowledge of using the Microsoft Office suite or Google apps (Gmail, Calendar, Docs, and Forms)
• Experience in fundraising in markets outside of the UK

About us

The Raspberry Pi Foundation is an independent charity with a global mission to enable all young people to realise their full potential through the power of computing and digital technologies. 

We empower schools to teach computer science and AI literacy through free curricula, classroom resources, purpose built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly.

All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused on creating opportunities for young people who experience educational disadvantage and those who come from backgrounds traditionally underrepresented in technology industries. 

Over the past decade, we have supported hundreds of thousands of educators and tens of millions of students. We have teams in six countries (India, Ireland, Kenya, South Africa, the UK and US) and partnerships with mission-aligned non-profit organisations in over 60 countries. 

We are at the forefront of the global educational movement to expand access to computer science education and AI literacy. You can learn more about our work in our latest Annual Report.

Benefits

In addition to competitive salaries, we offer a wide range of benefits for all of our colleagues. 

• Paid time off. In addition to public holidays, full-time employees in the UK receive 25 days of paid annual leave initially, rising to 30 days after five years service, plus 3 additional days of paid leave for the company-wide closure at the end of each year. 
• Pension. We provide an 8% employer contribution on top of your minimum 4% employee contribution. 
• Private healthcare. We provide comprehensive private healthcare for all employees through Vitality Plus. 
• Flexible working. We have clear policies to provide flexibility over when and where you work, helping you balance work responsibilities with the rest of your life.
• Support for parents and carers. We provide generous family leave and flexibility for parents and carers. 
• Life assurance and income protection. We provide life assurance and income protection schemes to provide peace of mind for you and your family. 
• Investing in learning and development. We invest in your growth and development, including through access to learning resources and training, with dedicated time for all employees. 
• Travel to work. Through our Cycle-to-Work and Season Ticket Loan schemes we support cost effective and sustainable travel to work. 

Timetable for applications

Closing date: 6 July 2026, 9:00am
Phone screen: Week commencing 6th July 2026
First interview: Week commencing 13 July 2026
Second interview: Week commencing 20 July 2026

Our recruitment process

All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process. 

Here's what you can expect: 

• As part of your application, you will be asked to respond to a small number of questions that we will use to screen your eligibility for the role. You will also be asked to provide your cv and a short cover letter. 
• Eligible applications will be reviewed by our recruitment team and the hiring manager. 
• A small number of candidates will be invited to a phone call with the hiring manager. 
• The purpose of this call is to check our understanding of your application and to answer any questions you have. 
• We normally have two interviews, which may take place in-person. Interviews will be with the hiring manager and at least one other colleague. 
• You will usually be asked to undertake a work-based assessment in advance of your interviews. This will be an opportunity for you to show how you would perform some part of the role. You will be given advance notice and clear instructions. 
• If you have any questions about or feel that you need any adjustments to the recruitment process, including adjustments for neurodiversity, please contact our People and Culture team.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.

Community and Events Fundraiser - Events Fundraiser

My Name’5 Doddie Foundation

At My Name’5 Doddie Foundation, we want to change the world. We believe motor neuron disease is not incurable. It’s just underfunded. 

Building a community is at the heart of everything we do. Every conversation and every person has the potential to be a part of that community and bring us closer to a world free of MND 

As our Events Fundraiser you will be crucial to achieving this. We’re looking for a passionate fundraiser who can turn local energy, events, and ideas into real impact.

You will be a crucial part of a dynamic team, working closely with our Senior Planning and Supporter Income Manager within the fundraising team. You will be a first point of contact for mass participation fundraising enquiries, build meaningful and lasting relationships and actively seek fundraising opportunities. 

Our ideal candidate will have experience in relationship building with some fundraising, volunteering or events experience. You will have excellent communication and organisational skills, the ability to work in a fast-paced environment and be dedicated to improving people’s lives.

Job Description

The post holder will be the first point of contact and lead for third party mass participation activities and work within the fundraising team on other events as needed to assist in the delivery of our events programme. The broad responsibilities will be:

• Plan and oversee our growing third-party mass participation programme, alongside the Senior Manager
• Own the stewardship plans for everyone joining Team Doddie in one of these events, to make sure they love every minute of their challenge
• Build and maintaining strong fundraising relationships
• Work with our mass participation participants to help them achieve their fundraising targets.
• Help with the delivery and development of an exciting and busy events programme. 

Key Responsibilities

Supporter-facing

• Providing outstanding supporter care as the key contact for fundraising event enquiries at the Foundation.
• Building strong networks and relationships with supporters to increase long term repeat support.
• Ensuring Foundation stewardship processes are followed throughout the supporter journey.
• Attending events to represent My Name’5 Doddie Foundation when appropriate.
• Deliver various event projects across the UK including but not limited to our presence at Great North Run, Edinburgh Marathon, Leeds Marathon and Loch Ness Marathon. 

Operational

• Manage and maintain all mass participation registration platforms.
• Working with the Senior Planning and Supporter Income Manager to organise and deliver our presence at various non-mass participation events e.g. Melrose 7s
• Help with the creation of marketing plans for our events programme. 
• Work with the Fundraising Administrator to create and send fundraising packs in a timely manner. 
• Maintaining the Foundation’s supporter database and keeping their details up to date.
• Maintaining the fundraising calendar of activities and tasks.
• Create detailed event plans and conduct risk assessments. 
• Set up and de-rig event equipment.

Supporter and Internal Comms 

• Work with Communications team to co-ordinate regular social media activity and PR stories.
• Actively seek new third-party event opportunities for the Foundation. 
• Work with our third-party suppliers and maintain good relationships with them. 
• Ensure the CRM system is updated to maximise learning and supporter experience.

Skills and Experience

Essential 

• Minimum 1 years’ experience in fundraising and/or event delivery.
• Experience using fundraising platforms e.g JustGiving, Enthuse, Give As You Live. 
• Driver’s licence and access to a car.
• Excellent verbal and written communication skills.
• Proficient in use of Office 365 including Excel and Word.
• Experience using customer/donor databases.
• Experience in a customer service role.
• Excellent inter-personal and communications skills.
• Experience working in a busy, diverse team.
• Effective at building relationships with people
• Natural problem solver with the ability to prioritise and manage multiple tasks.
• Ability to use own initiative.
• Ability to manage time effectively.
• Comfortable to work with minimal supervision, but as part of a team.
• Professional and hard-working team member with a positive and collaborative work ethic.
• Desire to learn and develop a career in fundraising.

Salary – £27k-£32k

Duration – Full-time – 2 years fixed term

Annual Leave – 25 days (plus 8 days bank holiday)

Working Hours – 37.5 hours per week. Some weekend work will be required.

Location – Flexible. Hybrid if near to Edinburgh, but home-based also considered

About My Name’5 Doddie Foundation

Our vision is a world free of MND. We will leave no stone unturned in the relentless pursuit of this goal as we fund, guide and enable the smartest, most efficient MND research to catalyse a cure for motor neuron disease.

Since we were founded in 2017, we have committed over £23.5 million to world class MND research, funding dozens of research projects across our four funding programmes. This is only possibly through the generosity and determination of our supporters.

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes. 

This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.

You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.

Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £25,600 pro-rata (£32,000 FTE)

Key Responsibilities:

Financial

• Deliver or exceed agreed income targets across community and challenge event  fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.

Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.

Management

• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.

Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.

• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.

Reporting

• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: Monday 13th July 2026 at 5pm

Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.