Customer service administrator jobs in Edinburgh
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for an enthusiastic Events Assistant to play a key role in delivering our inspiring programme of charity events. Working closely with the events team, you’ll help bring our challenge events programme to life by providing high-quality administrative support, confidently handling phone and email enquiries, and making outbound calls to supporters to engage them with the charity and its sporting events. You’ll also offer friendly, knowledgeable fundraising guidance to participants at every stage of their journey.
You’ll take ownership of maintaining accurate participant records, ensuring our database and registration systems are always up to date, and helping to create a smooth, positive experience for everyone involved.
This is a fantastic opportunity for someone with excellent communication and customer service skills who is confident and professional on the phone, enjoys being organised, proactive, and thrives as part of a collaborative team. Experience working in a charity fundraising environment is desirable, but above all we’re looking for someone who shares our passion for making a difference and delivering standout events.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As education quality assurance service officer, you will be responsible for the day-to-day administration, coordination, and continuous improvement of World Physiotherapy’s education quality assurance services, including programme accreditation and CPD recognition.
You will be one of the key points of contact for World Physiotherapy education quality assurance services including physiotherapist entry level programme accreditation and continuing professional development (CPD) recognition. The position is instrumental in assisting the smooth running of World Physiotherapy education quality assurance services and supporting the work of the Head of membership, education and development, and other staff working on the education portfolio.
You will use your experience, initiative, confidence, project and organisational skills to support effective implementation of the education quality assurance services. You will support and coordinate activities and administrative tasks for the full review cycle. These include managing inquiries, processing applications, distributing materials to reviewers, organising site visits, supporting the review and reporting process, preparing documentation for committee approval, and communication with applicants about the results of the review. This will require close liaison with staff, member organisations, reviewers, board/committee members, and external stakeholders.
You will enjoy working for a growing, values-driven organisation where you can use your skills to support both day‑to‑day operations and strategic projects working at all levels in the organisation and with key stakeholders.
You thrive in a dynamic, international team where you can implement systems and processes that support effective and efficient operations, and you are confident bringing forward ideas to strengthen the service. We undertake a range of educational and quality assurance activities, and we are looking for someone who is very familiar and confident with Microsoft 365, Salesforce, and Zoom meetings.
Duties and key responsibilities
Education quality assurance service administration
- Act as a primary point of contact for all inquiries related to education quality assurance services including physiotherapist entry level programme accreditation and CPD recognition services.
- Manage the full application process, including intake, tracking, communication with applicants, assigning reviewers, and ensuring all required documentation is complete.
- Manage the annual reporting process
- Coordinate the distribution of applications and supporting materials to reviewers, ensuring timelines and procedures are followed.
- Organise and support site visits, including scheduling, logistics, documentation, and communication with applicants and reviewers.
- Support reviewers throughout the evaluation process, including preparing materials, responding to questions, and ensuring adherence to governance requirements.
- Provide administrative support to reviewers in preparation of documentation for internal and committee consideration.
- Organise accreditation committee meetings.
- Prepare materials for committee approval and minutes of the committee meetings, ensuring accuracy, completeness, and adherence to organisational standards.
- Communicate to applicants the final outcome of the quality assurance process and issue certificates
- Maintain accurate records, files, and data related to all quality assurance activities.
- Work with Head of membership, education and development to carry out activity analysis and assess ways to improve and scale up quality assurance services.
- Contribute to continuous improvement of quality assurance processes, tools, and resources.
- Support recruitment and training of reviewers
Operational support
Manage the accreditation application and review process in the CRM (Salesforce) and CPD recognition in CEU Locker (platform currently used for the service).
Manage the data base of reviewers (eg declaration of interest, updated contact information).
Provide technical and logistical support across all education quality assurance operations for any physical or digital meetings.
Work with relevant staff to ensure that activities are set up on Teamwork® or other project management software and support their ongoing management.
Support communications activities:
- ensuring that lists of accredited programmes and approved CPD are up to date
- providing information to promote uptake of quality assurance services
- editing and formatting education quality assurance documents for house style
Liaise with different stakeholders including member organisations, regions, specialty groups and networks if necessary and as required by the Head of membership, education and development and other staff.
Maintain office systems and procedures, including data management and reporting.
Promote the image of World Physiotherapy in all activities and contribute to the overall development of the organisation undertaking any reasonable duties, as required and agreed, to support the work of World Physiotherapy.
Person specification
The education quality assurance service officer must have experience in supporting quality assurance management and administration. They must be highly organised, self-motivated and able to demonstrate initiative in managing complex and competing demands from different sources.
It is expected that the individual will have a relevant degree, or equivalent professional experience in quality assurance, education administration, project coordination, or related field. Experience of working with senior staff, academics and boards/committees is essential. Experience working with reviewers, review boards or academic/quality assurance processes is an asset.
The individual must have a legal right to work in the UK.
Attributes
The position requires:
- advanced computer literacy skills and competency with Salesforce, Word, Excel, Outlook PowerPoint, SharePoint, and Zoom
- strong communication skills in a cross-cultural/professional environment
- the ability to manage multiple tasks and deadlines with attention to detail
- the initiative to identify new ways in which the skills of the Education quality assurance officer can bring added value and efficiency to the organisation
- cultural awareness and sensitivity
- proficiency with digital workflow tools and document management systems
- tact and discretion for dealing with confidential information
It is expected that the person appointed will have:
- a minimum of 3 years in a relevant work environment
- demonstrable ability to organise and prioritise own workload effectively
- meeting and travel planning experience
- experience with Salesforce
- experience gained working remotely with small teams and individuals across time zones internationally
It is expected that the person appointed will be:
- personable and approachable
- efficient and well organised
- diplomatic
- collaborative and team orientated
- culturally aware and sensitive to diverse needs
It would be helpful if the person appointed had:
- understanding of the physiotherapy profession
- ability to speak French or Spanish or another language
Only candidates invited for interview will be contacted
To represent physiotherapy across the globe, advancing our profession and advocating access for all, to improve health and wellbeing.


The client requests no contact from agencies or media sales.
Endometriosis UK is the leading UK charity supporting those living with endometriosis. Formed in 1981, we offer information and support, for example through our website, information leaflets and webinars, and via our local support groups, Helplines and online forum. As well as directly supporting those with endometriosis, we work to raise awareness of endometriosis amongst healthcare professionals, the public and the media; lobby for improved diagnosis, treatment and management; and support research. We have a big job to do and ambitious plans.
This role sits at the heart of Endometriosis UK working closely with the Community Engagement and Volunteer Manager, Support and Information Administrator and our Volunteer Coordinators based in England and Wales to facilitate the delivery of our support services through our network of volunteers.
At Endometriosis UK, our team of close to 200 trained volunteers are at the very heart of what we do. The empathy, generosity and commitment of our volunteers enables us to run all our support services, ensuring we can help and support all those affected by endometriosis.
The Scottish Development Coordinator plays a key role in ensuring we support and grow a thriving volunteer network, this involves working with the team to recruit, mobilise and inspire volunteers in their chosen roles. The Scottish Development Coordinator will ensure volunteers are supported at every stage of their journey to ensure those accessing our support services are well supported whilst ensuring the volunteer contributions are recognised and their achievements celebrated.
The post holder will help to expand our reach in Scotland to help raise the charity’s profile and ensure we are delivering vital supportive services to everyone affected by in Scotland this includes work with the wider team to develop exciting new projects to achieve our ambitious goals.
Closing date for applications: 10am Wednesday 11th February 2026
Interview dates: The interview process will consist of 2 stages. Initial interview will take place online week commencing 23rd February followed by a second-round interview in person.
Location: Home-based in Scotland
Our Network is here to offer those affected by endometriosis the support and information they need to understand the condition and take control


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Trust is an education charity with over fifty years’ experience in international volunteering for young people. We organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.
We annually select up to 200 young people from across the UK for sustainable teaching and youth development projects around the world. Our Volunteers are provided with training and support before, during and after their international placements, and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens.
We are looking for a talented and versatile Volunteer & Schools Engagement Coordinator to recruit and support Volunteers for our immersive and focused international placements. This is an exciting role for a motivated self-starter with excellent communication skills to work with inspirational young people from across the UK, enabling them to achieve their dream of an international volunteering placement.
The successful candidate will be a highly organised individual with the ability to build and maintain relationships with schools and with young people. We are looking for an inspiring public speaker who is able to engage with and motivate young people to support the recruitment, retention and fundraising efforts of our future Volunteers.
The role is home-based and will involve travel throughout England, including overnight stays, plus some travel to meetings elsewhere in the UK. There will be the occasional requirement to work evenings and weekends.
Main areas of responsibility include:
- Recruit Volunteer candidates through delivery of inspiring presentations within schools, youth organisations and careers fairs
- Develop relationships with partner organisations within the education and youth sectors
- Support and co-ordinate Returned Volunteers in the delivery of school talks
- Be a point of contact and support for young people at application, selection and throughout fundraising activities
Responsibilities & duties
- Recruit Volunteer candidates through the delivery of inspiring presentations in schools and youth organisations, in-person and online
- Engage and support fundraising Volunteers, offering practical advice, guidance and monitoring of fundraising progress
- Represent Project Trust at career and recruitment fairs
- Develop and maintain relationships with partnership organisations within the education and youth sectors
- Support and co-ordinate Returned Volunteers in the delivery of school talks
- Be a point of contact and support for young people throughout the application, selection and fundraising process
- Maintain accurate and up to date records on our CRM database
- Participate in the selection, training and debriefing of Volunteers
Qualifications & skills
Essential
- Commitment to Project Trust’s purpose, approach, ethos
- Excellent planning and organisational skills, with the ability to prioritise workload and manage time effectively
- Proven ability to deliver presentations to a range of stakeholders, including young people, with an ability to motivate and inspire others
- Experience of working effectively with and developing young people in a variety of settings, eg schools, youth and community groups
- Ability to work autonomously on own initiative and as part of a remote, multi-disciplinary team
- Excellent interpersonal and communication skills, written and verbal, and ability to communicate with a range of audiences
- Excellent customer service skills, with a commitment to providing an outstanding service to Volunteers and third parties
- Excellent administrative skills, able to keep accurate and up to date records and produce reports
- Good judgement and decision-making skills with the ability to work under pressure
- Working knowledge of Microsoft packages and a variety of social media platforms
- Ability to travel within a designated region of the UK and to other parts of the UK as required
- Ability to work remotely from an appropriate home base
- Willingness to undertake work outside standard office hours
- A full clean driving licence and use of a vehicle
Desirable
- Experience of working and/or living in an international environment
- Qualification in working with young people, or demonstrable equivalent experience
- Knowledge and understanding of the voluntary and charitable sector
- Experience in marketing or sales
- Experience of running small projects
- Experience in using a CRM database
Conditions of Service
The appointment will be made subject to Project Trust’s detailed terms and conditions of employment. Candidates should be aware that:
- The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG)
- Any offer of appointment will be made subject to the receipt of satisfactory references
- The post holder must have the right to work in the UK
If you are passionate about youth development and want to use your skills, knowledge and experience to change the world, apply now.
Please send a covering letter of no more than 2 sides of A4 setting out your interest in and suitability for the role against the job description and person specification, together with an up to date CV.
Please note, in your covering letter we have a strong preference for human-written content. We want to hear about you, your genuine interest in the role, and why from your experience, skills, and personality you feel you are a great fit for the role. We do not use AI in our recruitment and selection of candidates.
Project Trust empowers young people to develop their confidence, resilience, awareness and leadership skills in cross-cultural exchange.
The client requests no contact from agencies or media sales.
People Services Officer
Fixed term contract until August 2027
17.5 hours per week (Wednesday to Friday).
£13,134.87 per annum
Location
The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need
This role sits within our People and Culture Domain.
We're looking for a proactive and customer-focused People Services Officer to join our People (HR) Team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality operational HR support.
In this role, you will help ensure our HR processes run smoothly, efficiently and in line with policy, while working collaboratively with colleagues across the organisation. You'll be a key point of contact for employees, volunteers and managers, supporting the full employee lifecycle and helping drive continuous improvement across our HR service.
As a People Services Officer, you will:
-Ensure smooth and accurate processing of pay and contractual changes, working closely with Payroll and confirming all changes in writing.
-Manage and respond to internal and external queries via shared inboxes, ensuring accuracy and timely resolution.
-Lead, plan, and provide guidance on family leave processes, and offer first-line advice on low-level employee matters (e.g. sick pay entitlement, volunteering/positive disclosures).
-Support continuous improvement by identifying opportunities, contributing to HR projects, and helping implement new processes and initiatives.
-Provide administrative and system support to the People Partnering team, including preparing HR documentation, generating data reports, and supporting compliance with key people processes.
-Maintain a customer-focused approach while ensuring data accuracy, attention to detail, and adherence to HR policies and procedures.
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people we work with. As such, all posts are subject to a safer recruitment process, which includes the disclosure of criminal records, vetting checks, and the provision of appropriate references. The number and type of references required may vary depending on the nature and responsibilities of the role, ensuring that each appointment is carefully assessed. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.
Please note we will be shortlisting an interviewing as and when applications comes in.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Chapter One
Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most.
Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility for building new corporate partnerships, will be crucial to ensuring that we have sufficient volunteers to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!
For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
About the role
Chapter One is seeking a proactive, energetic and enthusiastic Business Development Officer to be an integral part of a team which aims to both maximise corporate income and take Chapter One into new regions across the UK.
Reporting to our Business Development Manager (BDM), but also working closely with our Corporate Partnerships Team, you’ll help them to deliver our annual volunteer targets. This will involve prospect research and engagement, presentations, networking, pipeline management and lead conversion.
This role within Chapter One is an opportunity for an early career professional or someone looking for a career change to hone their business development and sales skills in a dynamic, fast-growing charity which is flexible and agile.
Key Responsibilities
Corporate Partner Recruitment
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With support from the BDM, proactively ‘sell’ Chapter One programmes to potential new corporate partners to achieve annual new partner/volunteer targets
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Use LinkedIn Sales Navigator and other relevant platforms to identify, research and contact potential new corporate partners
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Prepare and tailor communications for prospective new partners, including research on their CSR/social value strategy and its alignment with Chapter One’s mission and regional presence
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Ensure the prospective new partner pipeline is proactively managed on our Salesforce CRM and work with the BDM to automate the pipeline process where appropriate.
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Identify opportunities for regional expansion and support the BDM to secure commitments in line with launch timetables
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Identify opportunities for expansion in specific sectors or in relation to specific initiatives.
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Post on LinkedIn and develop a network of CSR and Social Value managers and relevant organisations
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Research relevant intermediaries, local authorities and groups with which Chapter One could build ‘broker’ relationships
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Keep up to date with developments in CSR/ESG/Social Value and employer-led volunteering
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Research relevant events and conferences that Chapter One team could attend to network and/or speak
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Ensure Chapter One information on external volunteering and matchmaking platforms is kept up-to-date
Account Management
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Lead the account management of a portfolio of corporate partners (approx. 10–15), delivering against retention, growth, and income targets through regular reviews and proactive relationship building.
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Plan and deliver partnership meetings, volunteer recruitment sessions, and tailored communications aligned to each partner’s CSR strategy and Chapter One’s mission.
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Collaborate with the Corporate Partnerships Team and internal teams to produce high-quality reports, pitches, onboarding experiences, and promotional materials for partners and volunteers.
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Ensure accurate partner administration, including CRM record-keeping (Salesforce), invoicing coordination, and general account management processes.
General
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Oversee, maintain and develop business development processes, including use of Salesforce CRM and exchange of information with the Corporate Partnerships Team
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Conduct administrative duties as required to support the Business Development Manager
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Attend online and in person meetings, conferences and events to represent Chapter One, talk about its work and recruit partners.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
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A commitment to Chapter One’s mission and values.
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Experience of business development of Corporate Partnerships in a charity or B-2-B environment
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An ability to create compelling written pitches, ensuring messaging and brand are consistent
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Outstanding presentation skills, with the ability to excite and inspire an audience
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Excellent interpersonal skills with the ability to build relationships with business professionals at all levels
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Excellent organisational skills and attention to detail
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An understanding of CSR/social value and employee engagement/volunteering and/or a commitment to learning more about social value and how it’s interpreted by businesses
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An understanding of social media platforms, particularly LinkedIn.
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Able to take personal accountability for own workload and for delivery of targets
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A ‘can do’ and flexible approach with an ability adapt to changing priorities
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Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data
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Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, Mailchimp, PowerPoint and more.
You’ll be more successful in the role if you have:
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Experience of using social media to develop business relationships
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Experience of achieving annual sales targets
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A background in CSR or social value
Interview Dates
First Round: Week commencing 9th March
Second Round: Week commencing 16th March
Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should include:
Your relevant experience, including clear examples.
Tell us about a partnership that you have initiated or developed and what you did to make it succeed.
Tell us about how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. Please let us know if there is anything we can do to make sure the assessment process works for you.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
The Project Officer will provide administrative support for our work with schools delivering our Skills for Life programmes. This is a key operational role within Partnership for Children and would suit someone who enjoys systems and administration, working in a small friendly team, is comfortable juggling a varied workload, and is motivated by working for a children’s mental health charity.
About Partnership for Children
We are a small charity, founded over 20 years ago, offering a series of programmes to schools and out-of-school settings to help young children around the world communicate effectively, cope with their anxieties and difficulties and develop skills which will enable them to flourish. Our mission is to build the social and emotional skills of children across the entire nursery and primary school age range (3 – 12 years) through well-evidenced programmes and collaborative, mutually beneficial and sustainable partnerships.
The Project Officer’s main responsibilities will include:
- Maintain administrative systems to enable schools and teachers to book training, purchase/renew subscriptions and buy printed resources
- Invoice schools and ensure payment is received for training, subscriptions and resources
- Administer the CRM and LMS, keeping it up to date and running reports as required
- Track income from training, subscriptions and resources against the annual budget
- Send the annual survey to schools and monitor responses
- Ensure website is up to date with prices and training dates
- Deal with day-to-day enquiries from teachers and schools who are interested in or currently running our Skills for Life programmes
Person Specification:
- Highly organised, detail-orientated with experience in and an aptitude for setting up and maintaining administrative systems
- Good working knowledge of Microsoft 365 including using Sharepoint, Calendar and MS Teams to organise and share information collaboratively
- Comfortable maintaining spreadsheets and simple trackers and producing clear summary reports
- Experience of using a CRM to collect information, communicate with stakeholders
- Experience of using learning management systems such as Moodle
- Able to use software such as Eventbrite, MailChimp, Dropbox, Zoom and Survey Monkey
- An organised, patient approach to routine tasks that require high levels of attention to detail
- An ability to work in a small team in a charity with limited resources.
- The capacity to effectively and independently manage and prioritise multiple tasks and ensure they are completed on time and to a high standard
- Good communication skills including fluency in written and spoken English
- Calm, reliable and responsive with a focus on service to schools and teachers
Additional benefits include:
25 days annual leave plus 3 days Christmas leave and Bank Holidays pro-rated for a part-time contract. In addition, we offer up to 3 days per year for staff to carry out volunteer duties such as school governor or Trustee roles and a pension scheme.
All staff work from home. You will be provided with a work laptop to use at home. As you will be working with schools and teachers, it is likely that your working hours will align with school opening hours. You may need to attend the occasional meeting in London or Kingston upon Thames.
Your actual working hours and days will be agreed with your line manager. As part of our commitment to flexible working, we will consider a range of options for the successful applicant, and we welcome a conversation about your working requirements at interview stage.
Please note you will be required to provide proof of your eligibility to work in the UK.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This represents an incredible opportunity for a hands on delivery role to be involved in a very active, transformational education charity. You will be looking for a challenging and demanding role on a freelance basis. *Applicants must be UK based.*
About Us:
The Cowrie Scholarship Foundation, established in June 2020 (Charity Number 1191471), was set up to enable talented economically disadvantaged Black British students to attend UK universities by providing full scholarships. Black British students are found to be under-represented at many of our universities, and individuals from affluent areas are five times more likely than those from deprived areas to attend a high-tariff university. The Cowrie Scholarship Foundation aims to remove one fundamental obstacle – the financial cost of university education.
The Foundation has already allocated 70 scholarships and maintains a busy annual schedule of activity across partner and scholarship management; fundraising, communications and governance. The charity is led by the founder, Professor Richard Oreffo, and the Trustees, with the support of a freelance Project Manager.
Job Description
An experienced Project Assistant role is offered on a consultancy (freelance contract, applicants must be self-employed) basis, initially on a 6 month contract with opportunity to extend a further 6 months; possible renewal to follow. This represents an incredible opportunity for a hands on delivery role to be involved in a very active, transformational education charity.
Key targets for the role are:
- Undertake day-to-day administration of the charity using Gmail, Google Drive and (Beacon) CRM database;
- Support the Project Manager in the operations of the charity, including in fundraising, events, and Scholar and partner collaboration, compliance and working.
- Support the founder, trustee board and Project Manager to develop strong relationship with core university and business partners, ambassadors, supporters, Scholars, alumni, and Friends of Cowrie;
- Undertake social media planning and scheduling;
- Support the running of the mentoring programme for Cowrie Scholars;
- Liaising with universities and corporate partners to share opportunities and information.
About You
You will be looking for a challenging and demanding role as a project officer and administrator in a
fast-paced charity.
- You must have at least 3+ years’ demonstrable experience in a comparable role in the charitable or corporate sector, and you will be motivated and passionate to achieve our aims as we are.
- Demonstrable familiarity with Gmail and Google Drive, CRM databases is essential (Beacon experience desirable), and social media scheduling would be an advantage.
- The ability to be proactive, a motivated self-starter, have discretion and be organised is essential. The role is not suited to entry-level applicants or applicants needing supervision or extensive training.
- Experience in Higher Education sector is desirable but not essential.
About the role:
The role is offered on an initial basis of 6 months’ probation to be upgraded to a year, with the opportunity to renew.
A weekly commitment of 10 hours per week will be paid at £25/hour. Times worked will be negotiable, but some key hours to be worked on a Thursday to support the founder. The role is predominantly virtual and the successful candidate will provide all their own working equipment, including a computer and office space. Annual opportunities to meet up with the board in person and scholars at a fundraiser annually will be available, but attendance for the Project Officer is not mandatory.
Duties to include:
Administration / Governance
i) Day to day running of the charity’s ‘virtual’ office (email / Microsoft Office / use of Beacon CRM database / Google Drive).
ii) Managing correspondence and email flagging, filing, online storage / filing and retrieval of documents.
iii) Setting dates for trustee meetings and updating board papers.
iv) Prepare board notes for regular board meetings.
v) Support the Project Manager and founder with any other project tasks.
Partner Management
i) Ensure regular communications are sent to Scholars and universities as required.
ii) Ensure Cowrie donors (businesses and individuals) are kept up-to-date with progress.
iii) Manage administration with regards to university partnerships and annual student intake.
Communications and Events
Support the marketing communication sub-group of the Board; elements will include:
i) Assist with coordinating a range of events each year including annual summer events and the annual student festival.
ii) Handling and supporting with press / external enquiries for Professor Richard Oreffo.
iii) Assist with implementing planned content through social media to engage fundraising activities, potential donors, universities and students.
Consultancy Terms
i) The role will be paid hourly - initially typically around 10 hours a week as required (will require typically hours on a Thursday) (timings and induction to be agreed) at a rate of £25 an hour on an initial six month consultancy contract with the opportunity, on joint agreement between the Charity and consultant, to extend to a further 6 months and by negotiation thereafter.
ii) Hours – Flexible working hours across the week – with ~3 core hours on a Thursday. Occasional early evening board meetings (~2 hours, 3 times per year).
iii) Location – work from home with regular meet ups with members of the board by MS Teams/Zoom and occasional UK meet up F2F as events allow/required (travel expenses will be covered on top of hours worked).
iv) Must have access to own computer, appropriate software (MS Office etc.) and phone.
v) Please note this is a freelance opportunity and as such, will require the successful individual to manage their own tax, national insurance, invoicing and associated activity upon entering a contract for services with the Charity.
Applications will be reviewed on a rolling basis with a closing date of March 1st set.
How to Apply
1. Please provide a cover letter detailing how your demonstrable experience with Gmail, Google Drive, CRM databases aligns with The Cowrie Scholarship Foundation activities and our vision/mission, why you feel you would be a good fit for the role, your values.
2. Please enclose a separate copy of your CV - 2 pages maximum.
3. Please provide a detailed separate 400 word statement on how you have delivered on a specific project or programme with skills and steps used within funding constraints and how you managed risk/accountability. Applications that do not address this question will not be considered.
4. To ensure a fair process, we ask that all applications are written by the applicant. AI applications will not be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Officer (Part-time)
Prostate Scotland
Edinburgh (hybrid working)
28 hours per week
About us
Prostate Scotland is the leading charity dedicated to prostate cancer and prostate disease in Scotland. We work to ensure that every man affected by prostate cancer and disease has access to trusted information, support and guidance when they need it most.
We are a small, committed organisation with big ambitions. As we begin delivering our new five-year strategy, this is an exciting time to join our team and help us increase our impact for men and their families across Scotland.
About the role
Our supporters are central to everything we do. Many choose to fundraise for Prostate Scotland because they, or someone close to them, has been affected by prostate cancer or disease.
As Fundraising Officer, you will play a key role in supporting individuals and communities to raise vital funds. You will provide warm, practical and responsive support throughout their fundraising journey — from helping them set up online fundraising pages, to answering questions, sharing their stories and celebrating their achievements. You will help build meaningful relationships with supporters, ensuring they feel valued, listened to and inspired to continue supporting our work.
What you’ll be doing
- Supporting individual and community fundraisers throughout their journey
- Building and managing positive relationships with supporters and partners
- Contributing to fundraising plans and income growth
- Supporting the implementation and ongoing use of our new CRM system
- Maintaining accurate supporter records and reporting
- Championing supporter activity and recognising fundraising achievements
Who we’re looking for
- You are someone who enjoys working with people and building relationships. You are organised, proactive and comfortable juggling different priorities. You may already have experience in fundraising, supporter care or customer-focused roles, or you may be looking to take your next step into the charity sector.
- Most importantly, you share our commitment to improving outcomes for men affected by prostate cancer and disease.
Why work for Prostate Scotland?
You’ll be joining a supportive, friendly team where your work will make a real difference. We value collaboration, compassion and continuous improvement, and we are committed to creating an inclusive and positive working environment.
Key details
- Contract: 12 months (with expectation to extend, subject to funding)
- Hours: 28 hours per week
- Salary: £30,000 per annum (pro rata)
- Location: Edinburgh (hybrid working)
How to apply
- To apply, please complete our application form on the Prostate Scotland website or through this platform.
- Closing date: 22 February 2026
- Interviews: 27 February 2026
Employee benefits
Join a charity that puts its people first! We offer a generous annual leave allowance of 35 days (pro-rata for part-year starters), a pension scheme, funded learning, flexible home-based working, and an inclusive, mission-driven culture – all designed to help you thrive while making a real difference in Scotland.
Additional information
Downloads available:
- Job Description
- Application Form
- Equal Opportunities Monitoring Form
- Equality Policy
- Completion of the Equal Opportunities Monitoring Form is optional and will not affect the selection process.
Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.
The client requests no contact from agencies or media sales.
Salary: £28,000 - £31,000
Contract: 1 year FTC
Location: Remote
Closing date: 6th February
Benefits: Incredibly flexible working hours, pension scheme, wellbeing platform, fully remote,
We are delighted to be recruiting a Supporter Services Executive for a respected international organisation.
As part of this role, you will be the main point of contact for UK supporters—handling enquiries, ensuring timely gift processing, maintaining accurate donor data, supporting key fundraising activities and play a crucial role in delivering exceptional supporter experiences. This is an exciting opportunity to join a passionate global Supporter Care team working across multiple markets, ensuring every interaction helps supporters feel valued and connected to the organisation’s mission
To be successful as the Supporter Care Executive, you will need:
- Excellent written and verbal communication skills, with experience handling high volumes of enquiries by phone and email.
- Strong organisational skills with the ability to manage competing priorities and maintain accuracy and attention to detail.
- Experience working with customer or supporter databases and understanding of data protection requirements (GDPR).
Deadline for applications: 6th February
Interviews: W/C 9th February
If you would like to discuss this role with us please contact us and quote the reference 2846AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
If you would like to discuss this role with us please quote the reference
The Role
If you are passionate about the outdoors, have a "roll up your sleeves" attitude and are looking for a role where your event management skills will make a lasting impact on young lives, then this is the job for you. We’re seeking a dynamic individual who can lead our exciting portfolio of outdoor challenge events and help us take our fundraising to the next level.
The Youth Adventure Trust's outdoor challenge events are a vital source of funding for the charity, and the relationships we build with our participants and corporate partners are more important than ever. This is where you come in.
As our Challenge Events Manager, you'll be the driving force behind our exciting challenge events portfolio.You'll work on bespoke corporate team-building challenges, high-energy industry networking events like the Hike Bike Paddle for the sports and outdoor sector and the Housebuilders Challenge, and our popular open events like the Wiltshire 3 Peaks Challenge and the Somerset Cycle.
Challenge events not only enable people to raise amazing sums for the charity, but are also a fantastic way to engage supporters with our work, giving them the opportunity to step outside their comfort zones, embrace the outdoors and achieve things they never thought possible - similar to our work with the young people on our programmes.
The Challenge Events Manager role is a varied position which would be perfect for somebody who has event management experience. You will be responsible for the full event cycle, from the initial planning, participant recruitment and stewardship to on the day event delivery and post event follow ups. You will be somebody who can spot opportunities, take on a project and run with it. You’ll be an excellent communicator, happy to pick up the phone to chat to event participants, deliver pre-event webinars or create engaging participant emails. You’re self-motivated, well organised, able to multi-task, a strong administrator, a fantastic team player, have excellent interpersonal skills and enjoy being outdoors. You should also have some fundraising experience, ideally in a paid capacity but in a voluntary capacity would also be considered.
You'll work closely with the Corporate Partnership Manager, who is highly experienced in delivering our challenge events, but needs time to develop new corporate partnerships which is why we have created this new role. You'll also line-manage our Events Fundraising Officer who plays a key support role on the events. You must live in or near the South West as there will be a semi-regular requirement to attend in person staff meetings, visit programmes and join event planning sessions.
About You
You’re a people-person, self-motivated and highly organised. You are as comfortable managing a budget and a CRM database as you are standing on a mountain side in your waterproofs! You’ll have:
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Event Expertise: A proven track record in delivering successful fundraising or challenge events.
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Fundraising Experience: You might be an existing fundraiser or somebody who has taken on fundraising activities in a voluntary capacity. You will need to be able to relate to the challenge participants and guide them on how to reach their fundraising targets.
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Agility: The ability to think on your feet and adapt plans dynamically when situations change on the ground.
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Leadership Skills: Experience managing staff or volunteers and the ability to motivate a team.
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A Passion for Adventure: A genuine love for the outdoors, comfortable in wellies and waterproofs with an understanding of 'the power of the outdoors'.
The Charity
At the Youth Adventure Trust, we use outdoor adventure to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives. Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long-term intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part.
We’re proud to offer our programmes completely free of charge to participants, and with ambitious plans to help more young people over the coming years, our fundraising challenge events are more important than ever.
Why Join Us?
This is a unique opportunity to make a direct and lasting impact on young lives through your passion for the outdoors. You’ll be part of a small fundraising team with a big heart, with plenty of opportunities to visit our camps and see the tangible impact of your work.
If this sounds like the perfect fit for you, please download the full Job Pack for more details, including the job description and person specification. All applicants must complete an application form and refer to the job description and person specification in their application.
The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and expects all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment. Full details can be found in the Job Pack.
We use outdoor adventure and one-to-one support to empower young people to fulfil their potential and lead positive lives in the future.
The client requests no contact from agencies or media sales.
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people. The Fundraising & Marketing Team at LGBT Foundation is a small yet collaborative group of professionals. They are dedicated to advancing the visibility and impact of the UK’s leading health and wellbeing charity. The team is responsible for implementing wide-ranging fundraising, communication, and marketing strategies. By leveraging various channels such as email marketing, the organisation’s website, video, social media, OOH advertising and traditional media, the team strives to support the national visibility, brand awareness, impact storytelling and income generation of the charity by attracting, engaging and stewarding a growing supporter base. LGBT Foundation’s Partnerships & Philanthropy Advisor will work with fundraising & marketing colleagues to deliver against strategic objectives and achieve in-year financial targets, significantly increasing income and support, specifically from corporates, individual giving (donations), legacies and fundraising events. In this role as a Partnerships & Philanthropy Advisor, corporate partnerships (attraction, engagement, and retention) will be a priority, ensuring members see the value in our offer.
You will also work with the Director of Fundraising & Marketing to shape four individual giving campaigns a year and two legacy awareness campaigns a year. The successful candidate will collaborate closely with the Marketing Manager to keep fundraising information on webpages and social channels active, ensuring regular promotion of charity challenges and shaping digital mobilisation efforts which will build the charity’s supporter base, attracting more new donors.
You will support regular reporting on performance towards financial targets, working closely with colleagues to reconcile income, ensure Salesforce records and reports are up-to-date and that integrations support automated data flows.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
*Trans is an umbrella & inclusive term used to describe people whose gender identity differs from that which they were assigned at birth; including non-binary people, and those who partially or incompletely identify with their sex assigned at birth.
We celebrate and empower our diverse communities to realise their full potential, every day.
The client requests no contact from agencies or media sales.
By providing finance and support, at SIB we enable charities and social enterprises to exist, grow and thrive. We have disbursed £0.8bn to thousands of organisations since 2002. Our team believes in the power of the social economy, champions the charities and social enterprises we support - and we are all working together to build stronger communities and a fairer society.
It is a hugely exciting time to join the organisation. We are growing, investing in our expert team, and building on the successes of the last few years.
Find out more about our values and what we do by visiting our website.
Our values are: People First, Curious, Bold, Collaborative, Accountable
About this role:
Reporting to the Head of Policy and Communications, the Policy and Communications Coordinator will support SIB’s track record of sector, government and media engagement, notably the high standard of publication set through its media partnerships with Tortoise and the Financial Times, its contributions to the policy landscape in the social sector, and its in-house data analysis and insight generation. This new post will contribute to SIB’s ongoing communications and public policy work and its reach and influence, building on a growing base of expertise across SIB’s three strategic priority areas: Green Transition, Infrastructure and Services.
Key responsibilities
1. Support the Head of Policy and Communications to deliver the Policy and Communications strategy for SIB.
2. Making use of media and parliamentary tracking software keep abreast of SIB’s strategic policy areas, sharing accessible updates and digests of relevant legislation and central and local government programming and media coverage.
3. Attend / watch online relevant parliamentary committees, All Party Parliamentary Groups (APPGs) and Commons and Lords sessions, capturing relevant outcomes and identifying MPs and Lords that SIB should seek to work with / influence.
4. Support the Head of Policy and Communications to identify a key parliamentary contacts list. Create tailored communications for these key contacts which share relevant statistics and case studies from SIB’s portfolio, alongside policy influencing lines. This will include drafting questions and briefings where relevant, and ensuring that regular contact is maintained.
5. Support the drafting of consultation responses and press releases using SIB’s core messaging, reporting, research and data.
6. Support SIB’s annual party conference attendance with coordination and administration in advance and in person.
7. Support the Head of Policy and Communications with attendance at influencing meetings and webinars with, for example, the Association of Decentralised Energy, Community Energy England, Locality, Better Society Capital, the Access Foundation and others.
8. Draft internal and external copy for newsletters and the SIB intranet and website.
9. Monitor the press email address and support correspondence with journalists on reactive and proactive stories.
10. Attend and provide oversight to the Social Investment Forum, as part of SIB’s secretariat and hosting.
11. Write, edit and produce engaging and relevant content at pace for web, social media and e-newsletters, as well as earned and paid channels.
12. Management of external suppliers of communications and policy activities, including agencies, designers, consultants and think tanks.
13. Work with the Marketing Manager, Marketing and Events Coordinator, Business Development Manager and wider team to deliver successful external events with customers, stakeholders and partners including attendance at Party Conferences.
14. Work in line with the organisation's values, principles and processes to achieve operational excellence.
15. Adopt our continuous improvement and learning ethos
16. Support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I
17. Support and contribute to the implementation and delivery of SIB’s strategy
18. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required
Core competencies
- Previous experience of working in a public policy, PR, marketing, external affairs or communications role
- Excellent writing skills
- Good research skills, with an ability to absorb large amounts of information at pace, including in unfamiliar policy areas and produce cogent syntheses
- Strong collaboration skills, with the ability to work effectively teams across functions in an integrated way
- Good established networks through experience in a similar role, and a commitment to expanding those networks to support SIB’s strategic aims
- Experience of building effective media partnerships
- Good working knowledge of data-driven storytelling in a variety of outlets from organisation websites to mainstream media and confidence in interpreting data and understanding the key points to be drawn from it to gain traction in media and campaigning environments
- Experience of developing and delivering effective communications campaigns, including through a range of digital channels
- Strong planning skills and an ability to multi-task, work well under pressure and meet deadlines
- Strong understanding of UK political context, especially as it concerns the social economy, and parliamentary process
- An understanding of how to promote research, policy papers, data analysis and other activities of a think tank and consultancy
- Excellent IT skills and the ability to learn new programmes quickly
Desirable competencies
- Data visualisation skills
- Data storytelling
- A good aesthetic eye and ability to shape images, visuals and formatting, and to liaise confidently with designers
- Understanding of the UK charity and social enterprise sectors
Education / Professional experience
- Experience in policy, research and media
- Experience of collaborative working across teams
- In-depth digital communications expertise
We believe in the power of the social economy to build a more equal society.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you looking for an exciting and challenging role which will help to shape the future of a national charity working on a key social justice challenge?Are you excited to take on a role which will fuel the charity’s work with its service users, supporters and other key stakeholders?
Are you an ambitious and enthusiastic early career partnerships, fundraising or account management professional who wants to use your talents to improve the lives of people across the UK?If so, then we’d love to hear from you.
With a range of exciting partnerships and initiatives for you to work on with a values-led, energetic and determined team, The Hygiene Bank is excited to be find a new colleague to join us in our mission to alleviate hygiene poverty, and to work to end it for good.
About The Hygiene Bank
Hygiene poverty is not being able to afford many of the everyday hygiene and personal grooming products most of us take for granted. The reality of low income is that it restricts people’s options, leaving us caught between being able to heat our homes, pay the rent, eat, or be clean.It is washing hair, bodies, faces and clothes in the same cheap washing up liquid used for the dishes. It is not being able to replace a toothbrush when needed or sharing a toothbrush because one each just isn't an option. It is having to choose between shaving foam and razors or the transport fare to a job interview.
Hygiene Poverty is the hidden crisis facing the UK. In May 2024, The Hygiene Bank published their second groundbreaking research into the incidence and impact of hygiene poverty. It found that over 4.1 million adults across the country are currently experiencing hygiene poverty and that it is both alarmingly widespread, increasing and disproportionately impacts the most vulnerable. It stops people from participating in society, feeds the mental health crisis and blocks routes out of poverty. It is simply unjust.
At The Hygiene Bank, we believe that everyone deserves to feel clean. That is why our network of projects exists – to give people access to the basics they need.
Read more about our work on our website, along with our Impact Report and research Hygiene Poverty 2024
About the role
As our Partnership Officer, you will have the exciting opportunity to make a huge difference in improving the lives of people living in hygiene poverty.
Reporting into the Head of Brand and Corporate Partnerships, the Partnership Officer plays a pivotal role in the brand and corporate team and is responsible for supporting, stewarding, renewing, and growing our brand and corporate partners to meet our income targets and to source donated product for our service users. Our partners range from emerging brands to strategic corporate partners and reflect a combination of financial support, skills-based support, brand donations and volunteering.
The role is varied and requires outstanding relationship building and communication skills, strong time management, excellent written and verbal communication skills, meticulous record keeping and relationship management. You will be required to engage and influence a wide range of partner stakeholders, as well as collaborating across our teams to meet the needs of our partners.
If you fit this profile and want to use your talents to improve the lives of people across the UK and are interested in remote working opportunities in a flexible organisation with a values-led ethos, we would love to hear from you!
Key Responsibilities
Lunch & Learn facilitation
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Coordinate and deliver engaging Lunch & Learn sessions for corporate and brand partners, both virtually and in person, speaking about hygiene poverty and the charity to engage potential partners
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Work with internal teams and volunteers to ensure sessions are informative, inspiring, and aligned with The Hygiene Bank’s values
Track bookings, attendance, feedback, and outcomes to support reporting and improvement
Corporate Volunteering Coordination
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Manage corporate volunteering opportunities, including warehouse days, collection drives, and community-based activities
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Liaise with corporate partners to understand capacity, expectations, and objectives
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Coordinate logistics, schedules, and communications to ensure positive volunteer experiences
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Work closely with regional and volunteer teams to match opportunities with partner needs
Relationship Building & Account Management
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Support with outreach and new partnership development
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Build strong, long-term relationships with corporate partners through regular communication and engagement
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Attend in person partner events
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Act as the day-to-day account manager for a portfolio of corporate partners
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Ensure partners feel valued, informed, and connected to The Hygiene Bank’s impact
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Identify opportunities to deepen partnerships through repeat engagement, volunteering, fundraising, or advocacy
Administration, Reporting & Collaboration
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Maintain accurate records of partner activity and engagement using Salesforce CRM system
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Track partnership outcomes, impact metrics, and engagement levels
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Support reporting for funders, partners, and internal stakeholders
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Collaborate with fundraising, communications, and operations teams to ensure joined-up partnership delivery
Person Specification
Essential
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Experience in partnerships, account management, fundraising, or corporate engagement
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Strong relationship-building and communication skills
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Experience coordinating events, sessions, or volunteering activities
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Highly organised with excellent attention to detail
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Ability to manage multiple partners and priorities simultaneously
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Confident delivering presentations or facilitating sessions to groups
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Passion for social impact and alignment with The Hygiene Bank’s mission
Desirable
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Experience working in the charity or not-for-profit sector
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Experience delivering corporate Lunch & Learns or workplace engagement programmes
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Familiarity with CRM systems and impact reporting
Skills & Attributes
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Friendly, professional, and confident communicator
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Proactive and solution-focused
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Strong time management and organisational skills
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Collaborative team player
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Comfortable working independently and using initiative
What We Offer
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The opportunity to make a tangible impact in tackling hygiene poverty
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A supportive, mission-driven team culture
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Flexible working arrangements
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Training and development opportunities
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All travel and expenses paid in line with our expenses policy
Please note that applicants need to be resident in the UK and have the right to work in the UK.
The Hygiene Bank is committed to promoting equality of opportunity and values diversity of culture among our staff and volunteers. We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences.
The Hygiene Bank reserve the right to close this advertisement early if we receive a high volume of suitable applications
Please complete the three questions about your experience and share your CV demonstrating that you have read the role description. To avoid disappointment, you are advised to submit your application as soon as possible.
At The Hygiene Bank, we are committed to ensuring a fair, inclusive, and supportive recruitment experience. To uphold these values, we do not use Artificial Intelligence (AI) in our recruitment or selection processes. We kindly ask that applicants also refrain from using AI-generated content in their applications or tell us when they use any assistance. We are keen to give candidates the opportunity to showcase their own experience, knowledge, and skills authentically.
We believe it is not right that feeling clean should be a luxury or a privilege for anyone in our society


The client requests no contact from agencies or media sales.
Engagement Officer - South (accessible to Essex)
Responsible to: Engagement Team Manager
Team: Engagement
Hours of work: 35 hours week
Place of work: Home-based – South (accessible to Essex)
Benefits:
- Salary – £27,000 per annum
- 35 hours per week, Monday to Friday
- Home-based (with occasional UK travel)
- Working from home allowance at the standard HMRC rate as detailed on the government website.
- 26 days annual leave plus all Bank Holidays
- bhsf cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
Job summary
Reporting to the head of growth and sitting within the engagement team you will:
- recruit volunteers by promoting Re-engage’s services,
- develop effective relationships with new and existing referrers such as social prescribers and community link workers
- identify and cultivate new, innovative referral pathways to connect with a broader demographic of seniors experiencing social isolation and loneliness
- support the wider Re-engage team in the delivery of our grant funded projects
Engagement officer tasks and requirements
- Growing and developing our network of referral partners, including social prescribers and link workers, ensuring that Re-engage's work is promoted to people aged 75+ who are experiencing social isolation and loneliness.
- Partnering with communities to create regular, volunteer led, social gatherings for people aged 75+
- Utilise Re-engage's CRM (OPUS) to inform evidence-based, data-driven decision-making to develop effective engagement plans.
- Working closely with the service delivery team ensuring that the right people are recruited and engaged into the right roles, in the right place, and at the right times.
- Collaborating with the communications team ensuring the widest possible publicity for the region’s needs through media and social media opportunities, local press, radio, TV, and online forums.
- Liaising closely with the fundraising team delivering against recruitment targets linked to grants.
- Working with the fundraising team on proposals and grant applications using regional knowledge, identifying local need, and collecting case studies.
- Identifying speaking and presenting opportunities ensuring that Re-engage's work is promoted to referrers.
- Working effectively as part of a regional team, maintaining, and growing all Re-engage services.
- Joint accountability, with colleagues in the region, for the engagement of older people and recruitment of volunteers into Re-engage's portfolio of services
- Carrying out any other reasonable tasks assigned to you by your line manager.
You’ll be a proactive, solution-focused person with passion and skill for networking and building relationships. You’ll be experienced at building and maintaining effective relationships with referrers and social prescribers and will be a flexible, hands-on team player, who will deliver Re-engage's strategic objectives, values, behaviours, and working practices.
Knowledge, skills, and attributes
Essential
- Excellent people skills with a proven ability to network and collaborate with professionals, partners, older people, volunteers, and colleagues.
- Digital first approach with strong ability in all areas of working digitally.
- Experience of working across different sectors and developing links with other organisations.
- Excellent interpersonal, written, and verbal communication skills
- Organised and methodical approach to work with strong administrative skills
- Enthusiastic about using technology to its full advantage to engage and recruit older people and volunteers and make data informed decisions.
- Self-motivated, able to work remotely with minimal supervision.
- Experience of working to deadlines and meeting KPIs and targets
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity.
- Able to work your own initiative as well as collaboratively as part of a team
- A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with volunteers and older people.
Desirable
- Experience of community engagement or sales, including online engagement.
- Experience working in a target-driven work environment
- Skilled at building and maintaining effective relationships with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results.
- Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
- Understanding of volunteer journey, including recruitment and engagement.
- Full driving license and own car preferred as this post will require regional travel as and when required and the occasional overnight stay.
- Understanding of, and empathy with, the issues affecting older people who are isolated, and lonely.
About Re-engage
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
How we recruit
Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.
Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.
The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
The closing date is midnight on 15 February 2026, and interviews will be 26th and 27th February and 5th and 6th March 2026
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