Customer service administrator jobs in Edinburgh

Endometriosis UK is the leading UK charity supporting those living with endometriosis. Formed in 1981, we offer information and support, for example through our website, information leaflets and webinars, and via our local support groups, Helplines and online forum.  As well as directly supporting those with endometriosis, we work to raise awareness of endometriosis amongst healthcare professionals, the public and the media; lobby for improved diagnosis, treatment and management; and support research. We have a big job to do and ambitious plans.

This role sits at the heart of Endometriosis UK working closely with the Community Engagement and Volunteer Manager, Support and Information Administrator and our Volunteer Coordinators based in England and Wales to facilitate the delivery of our support services through our network of volunteers.

At Endometriosis UK, our team of close to 200 trained volunteers are at the very heart of what we do. The empathy, generosity and commitment of our volunteers enables us to run all our support services, ensuring we can help and support all those affected by endometriosis.

The Scottish Development Coordinator plays a key role in ensuring we support and grow a thriving volunteer network, this involves working with the team to recruit, mobilise and inspire volunteers in their chosen roles. The Scottish Development Coordinator will ensure volunteers are supported at every stage of their journey to ensure those accessing our support services are well supported whilst ensuring the volunteer contributions are recognised and their achievements celebrated.

The post holder will help to expand our reach in Scotland to help raise the charity’s profile and ensure we are delivering vital supportive services to everyone affected by in Scotland this includes work with the wider team to develop exciting new projects to achieve our ambitious goals.

Closing date for applications: 10am Wednesday 11th February 2026 

Interview dates: The interview process will consist of 2 stages. Initial interview will take place online week commencing 23rd February followed by a second-round interview in person.

Location: Home-based in Scotland 

LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual, and trans people.  The Fundraising & Marketing Team at LGBT Foundation is a small yet collaborative group of professionals. They are dedicated to advancing the visibility and impact of the UK’s leading health and wellbeing charity. The team is responsible for implementing wide-ranging fundraising, communication, and marketing strategies. By leveraging various channels such as email marketing, the organisation’s website, video, social media, OOH advertising and traditional media, the team strives to support the national visibility, brand awareness, impact storytelling and income generation of the charity by attracting, engaging and stewarding a growing supporter base.   LGBT Foundation’s Partnerships & Philanthropy Advisor will work with fundraising & marketing colleagues to deliver against strategic objectives and achieve in-year financial targets, significantly increasing income and support, specifically from corporates, individual giving (donations), legacies and fundraising events. In this role as a Partnerships & Philanthropy Advisor, corporate partnerships (attraction, engagement, and retention) will be a priority, ensuring members see the value in our offer.   

You will also work with the Director of Fundraising & Marketing to shape four individual giving campaigns a year and two legacy awareness campaigns a year. The successful candidate will collaborate closely with the Marketing Manager to keep fundraising information on webpages and social channels active, ensuring regular promotion of charity challenges and shaping digital mobilisation efforts which will build the charity’s supporter base, attracting more new donors.   

You will support regular reporting on performance towards financial targets, working closely with colleagues to reconcile income, ensure Salesforce records and reports are up-to-date and that integrations support automated data flows.

We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.

*Trans is an umbrella & inclusive term used to describe people whose gender identity differs from that which they were assigned at birth; including non-binary people, and those who partially or incompletely identify with their sex assigned at birth.

Advert

People Services Officer

Fixed term contract until August 2027

17.5 hours per week (Wednesday to Friday).

£13,134.87 per annum

Location

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need

This role sits within our People and Culture Domain.

We're looking for a proactive and customer-focused People Services Officer to join our People (HR) Team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality operational HR support.

In this role, you will help ensure our HR processes run smoothly, efficiently and in line with policy, while working collaboratively with colleagues across the organisation. You'll be a key point of contact for employees, volunteers and managers, supporting the full employee lifecycle and helping drive continuous improvement across our HR service.

As a People Services Officer, you will:

-Ensure smooth and accurate processing of pay and contractual changes, working closely with Payroll and confirming all changes in writing.

-Manage and respond to internal and external queries via shared inboxes, ensuring accuracy and timely resolution.

-Lead, plan, and provide guidance on family leave processes, and offer first-line advice on low-level employee matters (e.g. sick pay entitlement, volunteering/positive disclosures).

-Support continuous improvement by identifying opportunities, contributing to HR projects, and helping implement new processes and initiatives.

-Provide administrative and system support to the People Partnering team, including preparing HR documentation, generating data reports, and supporting compliance with key people processes.

-Maintain a customer-focused approach while ensuring data accuracy, attention to detail, and adherence to HR policies and procedures.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people we work with. As such, all posts are subject to a safer recruitment process, which includes the disclosure of criminal records, vetting checks, and the provision of appropriate references. The number and type of references required may vary depending on the nature and responsibilities of the role, ensuring that each appointment is carefully assessed. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.

Please note we will be shortlisting an interviewing as and when applications comes in.

Grants Officer

Service: Grants

Salary:

- £25,221 - £27,780 FTE per annum (£15,132.60 – £16,668 per annum for part-time, 22.2 hours per week)  

- Additionally, £480 home-based allowance FTE per annum (£288 per annum for part-time, 22.2 hours per week)

Location: Homebased

We currently work from home on Tuesday, Wednesday, Thursday and Friday from 9am to 3pm.

Hours: 22.2 hours per week (part-time)

We offer flexible working arrangements - please see below for more details.

Contract: Permanent

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Grants Officer to join Family Actions’ Grants Service. You will work closely with the Grants Manager to award grants to individuals and families through our range of welfare and educational grants programmes. Although we are a small service our impact is significant, our grants help thousands of people every year.

Main Responsibilities:

• Working with the Grants Manager on the day-to-day administration of Family Action’s Grants Programmes.
• Assessing Grant Applications.
• Being a key point of contact for grant recipients and members of the public providing assistance and information about Family Action’s grants service.
• Assisting with maintaining strong working relationships with Family Action’s partner organisations and providing information about the Grants Service both to external and internal services.

Main Requirements (for details check the job description and person specification):

• Have a non-judgemental, reliable and professional approach in dealing sensitively with vulnerable individuals via email and telephone.
• Proficient in Microsoft Office with strong IT and administration skills.
• Enthusiasm to learn new skills and gain new knowledge relating to the grants service including: IT systems such as databases, communication skills, knowledge about welfare benefits systems, housing systems, educational funding options and other grants that are available.

Benefits:

• an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days pro rata plus bank holidays pro rata
• up to 6% matched-pension contributions
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jabs vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Apply via our website and fill out our digital application form

· Closing Date: Friday 20th February 2026 at 11.59pm

Interviews are scheduled to take place the week starting 2nd March 2026 virtually, with slots throughout the working day and early/late slots available.

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Prospectus is excited to be collaborating with our client to recruit for a Grants and Enquiries Officer to join their team. This role is offered on a 3-year contract with the possibility to be made permanent. The role is largely to be undertaken remotely, ideally with some face to face working a couple of times per month at their London office.

The organisation is an independent charity providing crucial support to music professionals across the UK whose lives have been impacted by physical or mental ill health. They support individuals throughout their careers and into retirement and in the last five years have distributed over 3,500 grants totalling over £3.6million. Our client is a membership organisation with over 2,000 Members, all of whom are professionally active in the world of music or retired. This includes notable musicians from across the UK music sector.

The Grants and Enquiries Officer is a new role at the organisation. Working with the Director of Grant Giving and Grants Manager, the postholder will play a key role in the efficient running of the Grants Department. This varied role will include managing all incoming enquiries, assisting with the processing of applications for assistance, and production of schedules and reports when required. The postholder will develop strong working relationships with a diverse range of partner organisations and suppliers and will work alongside the Director of Grant Giving and Grants Manager to ensure the continued sustained growth and development of grant giving at the organisation.

The successful candidate will have experience working in a complementary role within a charity, health, social care or welfare setting. You will bring strong organisational and administration experience and will be highly empathetic with the ability to deal directly with vulnerable individuals and complex cases and to engage with people in a confident and professional manner. You will have strong written and verbal communication skills with a high standard of verbal/written English and the ability to write letters, reports and other documents. 

Our client is partnering with Prospectus to recruit for this vacancy. To apply please submit your CV and a supporting statement (1-2 pages) preferably in Microsoft Word/PDF format. The statement should outline your motivation for joining RSM and why you feel you would be a good fit for this role. You should also demonstrate your experience and skillset relating to the person specification section in the job description.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

Fundraising Officer (Part-time)

Prostate Scotland
Edinburgh (hybrid working)
28 hours per week

About us

Prostate Scotland is the leading charity dedicated to prostate cancer and prostate disease in Scotland. We work to ensure that every man affected by prostate cancer and disease has access to trusted information, support and guidance when they need it most.
We are a small, committed organisation with big ambitions. As we begin delivering our new five-year strategy, this is an exciting time to join our team and help us increase our impact for men and their families across Scotland.

About the role

Our supporters are central to everything we do. Many choose to fundraise for Prostate Scotland because they, or someone close to them, has been affected by prostate cancer or disease.
As Fundraising Officer, you will play a key role in supporting individuals and communities to raise vital funds. You will provide warm, practical and responsive support throughout their fundraising journey — from helping them set up online fundraising pages, to answering questions, sharing their stories and celebrating their achievements. You will help build meaningful relationships with supporters, ensuring they feel valued, listened to and inspired to continue supporting our work.

What you’ll be doing

• Supporting individual and community fundraisers throughout their journey
• Building and managing positive relationships with supporters and partners
• Contributing to fundraising plans and income growth
• Supporting the implementation and ongoing use of our new CRM system
• Maintaining accurate supporter records and reporting
• Championing supporter activity and recognising fundraising achievements

Who we’re looking for

• You are someone who enjoys working with people and building relationships. You are organised, proactive and comfortable juggling different priorities. You may already have experience in fundraising, supporter care or customer-focused roles, or you may be looking to take your next step into the charity sector.
• Most importantly, you share our commitment to improving outcomes for men affected by prostate cancer and disease.

Why work for Prostate Scotland?

You’ll be joining a supportive, friendly team where your work will make a real difference. We value collaboration, compassion and continuous improvement, and we are committed to creating an inclusive and positive working environment.

Key details

• Contract: 12 months (with expectation to extend, subject to funding)
• Hours: 28 hours per week
• Salary: £30,000 per annum (pro rata)
• Location: Edinburgh (hybrid working)

How to apply

• To apply, please complete our application form on the Prostate Scotland website or through this platform.
• Closing date: 6 February 2026
• Interviews: Week commencing 9 February 2026

Additional information

• Downloads available:
• Job Description
• Application Form
• Equal Opportunities Monitoring Form
• Equality Policy
• Completion of the Equal Opportunities Monitoring Form is optional and will not affect the selection process.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Title: Regional Coordinator – North West (Inspiring the Future)

Reports to: Senior Project Manager - Primary Futures

Location: Home based with regular travel across the North West region with a primary focus on Chester, Cheshire West and a secondary focus on Northwest Lancashire. Very occasional travel to London where the charity itself is based. Travel costs will be remunerated via expenses.

Purpose: This is a fantastic opportunity to take on a newly created post in the role of Regional Coordinator – North West for Education and Employers Charity; supporting the delivery of our internationally recognised flagship career-related learning programme in schools. The programme is called Inspiring the Future and is known as Primary Futures in primary schools.

Through our programmes, we bring inspiring volunteers from the world of work into schools, helping children learn in a fun way about a wide range of future jobs and career pathways, broadening their horizons and raising their aspirations and attainment. School activity sits at the heart of our charity’s mission which is to: ‘ensure that every young person in our country, wherever they live, whatever their parents or carers’ circumstances, has the opportunity to meet a diverse range of volunteers to hear first-hand about jobs and the world of work’.

This important role will be part of a friendly and supportive ‘Schools Team’, and the post has responsibility for supporting the local northwest delivery of a key primary school focussed project for the charity, funded by the Westminster Foundation. Responsibilities include initiating, developing, and managing relationships with primary schools in Chester, Cheshire West and Northwest Lancashire.

The role will include working closely day to day with local teachers/ schools to organise and deliver an exciting range of virtual and face-to-face events and activities in their schools. The role will also require the postholder to initiate and build positive partnerships with local employers and organisations to recruit and engage more inspiring volunteers to support these activities in schools.

Remuneration: £26-28k per annum depending on experience

Additional Terms: We offer an excellent overall package with 30 days paid holiday, exclusive of Statutory Bank Holidays, plus a competitive pension scheme and a volunteering allowance of up to 5 days per annum – pro rata in accordance with the length of contract. Additional family friendly benefits, including enhancements to Statutory Payments.

Appointment Terms: Permanent and full time

Job Purpose:

The postholder will report to the experienced Senior Project Manager - Primary Futures and work closely with a friendly, supportive and experienced set of colleagues across the wider Inspiring the Future team. The successful appointee will be responsible for working closely with volunteers from the world of work and primary school staff – supporting the effective delivery of interactive career related learning activities aimed at primary school children. It is a fantastic opportunity to make a difference to children and young people, particularly in less advantaged areas, by helping to broaden their horizons and raise their aspirations.

This is a newly created role to support delivery of an exciting multi-year project, kindly funded by the Westminster Foundation as part of our Primary Futures programme. The postholder will draw upon our revolutionary online platform that helps connect schools with a huge range of diverse, inspirational volunteers that have registered with our charity and who come from a wide range of exciting sectors of the economy. You will have the chance to engage directly with primary school children by facilitating interactive virtual and in-person activities with volunteers. While experience of working in or with schools may be an advantage, it is not essential.

The role will be home based with regular travel to nominated primary schools within the allocated region and very occasional meetings at the charity’s office in central London. Working with schools, the successful candidate will be responsible for targets within their region, managing the relationship with schools and volunteers/ employers.

The role, will by its nature, involve extensive travel across the region with a primary focus on Chester and Cheshire West and a secondary focus on North West Lancashire. Therefore, access to a car/public transport is essential. Regular virtual meetings with the wider team and occasional face-to-face team meetings either in London or another convenient location will be a requirement. The Regional Coordinator will make effective daily use of our Customer Relationship Management system (based on Salesforce technology) to manage data and delivery. 

What we are looking for in a candidate:

We are seeking a driven, highly capable, and enthusiastic Regional Coordinator who can deliver engaging presentations to employers, children, and teachers; confidently manage relationships at varying levels; and work efficiently to support the achievement of key targets.  You will bring excellent communication, organisational, and administrative skills, along with experience in relationship management. If you are motivated, enjoy connecting with people, and want to make a real difference in schools, this role could be the perfect fit for you!

Education and Employers is a small charity of supportive and fun colleagues, working at a rapid pace to bring about change. This is a dynamic role for someone passionate about motivating and inspiring children and who relishes working with a range of stakeholders to create impactful activities.

The exact brief to be finalised with the successful candidate and the funder but the role will be expected to undertake the following key accountabilities:

Key Accountabilities:

We will look to finalise these with the successful candidate but the postholder will have a range of responsibilities, including but not limited to the following:

Relationship building – The job holder will need to build positive relationships

• Re-engage with primary schools who have previously worked with us under a forerunner project that was undertaken last year
• Identify and initiate relationships with new target schools across the identified regions of Chester, Cheshire West and Northwest Lancashire in relation to the Westminster Foundation project
• Develop and manage these school relationships over the lifetime of the project, coordinating their day-to-day engagement in our career related learning (CRL) sessions and deepening their connection to the charity’s work
• Organise virtual and face-to-face activities including school liaison, securing volunteers via the Inspiring the Future system and host on tech platforms (Zoom, MS Teams etc)
• Work with the Primary Futures Manager to build relationships and to capture and exchange good practice between schools and teaching professionals, from all areas involved in the project
• Build relationships with the charity’s partnerships team to ensure that contacts and volunteers from the wider work of the charity are harnessed to support the Westminster Foundation funded project where possible

Delivery – the job holder will need to present/facilitate sessions to local schools and stakeholders

• Plan and arrange all logistics for the events that the postholder will deliver directly with schools. These will be both virtual and in person delivered in school settings
• Facilitate interactive virtual and face-to-face activities to connect pupils with volunteers through themed sessions, Q&A or job guessing-game format.
• Support and host teacher training sessions, staff meetings and info webinars to promote Inspiring the Future and encourage engagement and independent usage of the platform.
• Identify and connect with local employers, engaging the support of their organisation and staff, to secure and encourage local volunteers to help deliver CRL activities within funded projects.

Resource development, technology, data and reporting – the jobholder will need to use our technology, gather impact data on our behalf, develop resources, and make improvement suggestions

• Track and report back to the Primary Futures Manager, delivery against agreed targets and impact. This could include gathering baseline and impact data like pupil/ teacher surveys, feedback quotes, and photos of our activities (permissions to be obtained from the schools).
• Use Salesforce CRM to support with data management, assisting with maintaining up to date records and supporting data cleansing as needed
• Support the development of educational resources for teachers and pupils that provide insight into the world of work and different sectors
• Other ad hoc administrative tasks to support successful delivery of the project whilst always having a positive focus on improvements and ‘how can we do things better’.
• Promote Education and Employers wider offer and programmes as appropriate across the wider North West region. This would include our pilot project with the Department for Culture, Media and Sport (DCMS) to inspire young people to consider future careers in local media

Person specification:

We are looking for someone with the following Skills/ Knowledge/ Expertise

Essential

• Minimum two years’ experience in a relationship management, school engagement, or school-based role. Other relevant experience will be considered if it demonstrates the candidate can undertake the accountabilities above
• Experience in successful relationship management – ability to engage confidently and sensitively with schools/colleges and employers and at a range of levels of seniority up to and including headteacher level
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and dealing with difficult situations politely and assertively
• Strong organisational and administrative skills including close attention to detail and effective time management
• Persuasive and confident communicator who is influential, and effective in presenting a concept both in person and on the phone.
• Good level of education, demonstrating capability in producing written content to a high standard.
• Demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.
• Good working knowledge and practical application of Microsoft Office tools
• Willingness to travel either by car or public transport (‘Clean’ full driving license if preferred method of transport is driving)

Desirable

• Passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education
• Experience in virtual and in-person facilitation with children and young people
• Experience of project management and delivery
• Experience of client relationships management (CRM) databases, in particular Salesforce
• Experience of marketing to schools
• Experience of working in a small team
• Experience of working with volunteers
• Understanding of safeguarding, risk management and data protection
• Comfort and confidence in working with data to inform actions

Personal Attributes

• Commitment to uphold our charity’s five values - Inspiring, Inclusive, Innovative, Impactful, Integrity
• Flexible – responsive to changing operational context and new opportunities
• Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
• Able to undertake some occasional work in the evenings and at weekends, although this is not a regular or likely day-to-day requirement of the role

 

Application process

The Education and Employers Charity values having a diverse workforce.  We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds. 

The closing date for applications is 9am on Wednesday 4th February and interviews will take place at our London office on Wednesday 11th February. Please send a covering letter of no more than 2-3 sides of A4 setting out your interest in and suitability for the role against the job description and person specification, together with an up to date CV. Please include your name and the role applied for in the subject line of your e-mail. Thank you

*Please note, in your cover letter we have a strong preference for human-written content. We want to hear about you, your genuine interest in the role, and why from your experience, skills, and personality you feel you are a great fit for the role

We will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa. 

Thank you for taking the time to consider this role. We very much look forward to receiving your application!

The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement and regular CPD in areas like safeguarding. 

 

About the Education and Employers Charity

Education and Employers is an independent UK based charity launched in 2009 with the original vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. Our current strategic plan and mission is available to read here. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details here.

The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.

Over 90,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 85% of English secondary schools and 42% of primary schools have registered with us. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee.  There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.

Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns and others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America.

In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 6,500 primaries have already signed up. To see a short clip on how it works please click here.  All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 5 million interactions between young people and volunteers from the world of work have already taken place.

Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.

Role Purpose

The Nuclear Institute benefits from a broad and growing membership base, with our enthusiastic and knowledgeable volunteers operating nine UK regional branches and more than seven Special Interest Groups (SIG).  You will be pivotal to the delivery of the activities and events of each branch and SIG, sharing best practice and developing new network initiatives. The role will strengthen volunteer engagement and help to maximise volunteering satisfaction. Nuclear Institute communities foster connection, collaboration, and professional development, helping NI become a stronger professional home for nuclear professionals.

Job Description and Job Specification

Job title: Communities Officer
Contract: Permanent
Working pattern: Full-time, flexible hours with a 9-day in 10-day work pattern

Salary: £25,000 per annum
Annual leave entitlement: 25 days plus bank holidays.

Location: Wholly remote, UK based, with frequent travel
Reporting to: Events and Communities Manager

Key Tasks

Volunteer Engagement and Support

· Develop and grow the engagement in branches & SIGs and support volunteers to build new groups and networks.

· Build strong relationships with each branch and SIG community, providing administration support for their meetings and activities.

· With support, develop and deliver our annual in-person Volunteer Awards and annual in-person Volunteer Forum event.

· Work with the Communities and Events Manager to develop and deliver branch events and SIG conferences.

· Engage our volunteers with regular virtual ‘keep in touch’ meetings and other activities designed to maximise their satisfaction in their volunteer role – and share best practice across the networks.

· Create regular communications to engage and update our volunteers.

Community Development

· Support our communities with the development of their annual budgets and help them develop ideas for new, year-round activities to maximise member engagement and volunteer satisfaction.

· Identify opportunities for new communities and initiatives designed to broaden and grow our membership.

Operational Support

· Ensure our CRM is kept up to date with current volunteer details for each community.

· Work with each community to ensure their Terms of Reference are current and support their AGMs as required.

· Create volunteer resources, including a handbook to support and guide our volunteers to fulfil their roles successfully.

· Work with the Marketing and Communications Manager ensure communities have the digital branding and branded merchandise required, and access to their community email and community SharePoint areas.

Personal Specification

Essential experience

· Experience in a volunteer engagement role.

· Experience delivering events, both in person and virtual.

· Some experience using CRMs and reporting software.

Essential skills and knowledge

· Excellent written and verbal communication skills.

• Strong interpersonal and engagement skills.
• Ability to manage multiple projects and stakeholders.
• Strong time management and organisational skills.
• Ability to manage competing priorities in a small team environment.

Essential Behaviours

• Takes ownership and accountability for delivery.
• Works collaboratively across multiple volunteer communities.
• Demonstrates an inclusive approach to working.
• Comfortable engaging senior stakeholders with credibility.

Desirable experience

· Experience of working with event management systems and applications.

· Experience working in or with the nuclear, energy, engineering or infrastructure sectors.

· Knowledge of professional bodies, CPD frameworks or membership models.

Flexibility and accessibility

We offer flexible hours and remote working options to accommodate individual needs. This role is wholly remote and can be carried out anywhere in the UK, with frequent travel especially to London and Manchester.

Support is available for remote workers who require specific adjustments, including ergonomic equipment or assistive technologies.

Commitment to inclusion

We are committed to creating an inclusive workplace where everyone feels valued. We welcome applications from candidates of all backgrounds, including those from groups underrepresented in the nuclear sector.

Our recruitment process is fair and accessible. Reasonable adjustments are available at any stage. If you require adjustments, please contact us so we can support you.

The Nuclear Institute is an equal opportunities employer and is committed to providing positive and supportive working conditions.

The Role

If you are passionate about the outdoors, have a "roll up your sleeves" attitude and are looking for a role where your event management skills will make a lasting impact on young lives, then this is the job for you. We’re seeking a dynamic individual who can lead our exciting portfolio of outdoor challenge events and help us take our fundraising to the next level.

The Youth Adventure Trust's outdoor challenge events are a vital source of funding for the charity, and the relationships we build with our participants and corporate partners are more important than ever. This is where you come in.

As our Challenge Events Manager, you'll be the driving force behind our exciting challenge events portfolio.You'll work on bespoke corporate team-building challenges, high-energy industry networking events like the Hike Bike Paddle for the sports and outdoor sector and the Housebuilders Challenge, and our popular open events like the Wiltshire 3 Peaks Challenge and the Somerset Cycle. 

Challenge events not only enable people to raise amazing sums for the charity, but are also a fantastic way to engage supporters with our work, giving them the opportunity to step outside their comfort zones, embrace the outdoors and achieve things they never thought possible - similar to our work with the young people on our programmes.

The Challenge Events Manager role is a varied position which would be perfect for somebody who has event management experience. You will be responsible for the full event cycle, from the initial planning, participant recruitment and stewardship to on the day event delivery and post event follow ups. You will be somebody who can spot opportunities, take on a project and run with it. You’ll be an excellent communicator, happy to pick up the phone to chat to event participants, deliver pre-event webinars or create engaging participant emails. You’re self-motivated, well organised, able to multi-task, a strong administrator, a fantastic team player, have excellent interpersonal skills and enjoy being outdoors. You should also have some fundraising experience, ideally in a paid capacity but in a voluntary capacity would also be considered.

You'll work closely with the Corporate Partnership Manager, who is highly experienced in delivering our challenge events, but needs time to develop new corporate partnerships which is why we have created this new role. You'll also line-manage our Events Fundraising Officer who plays a key support role on the events. You must live in or near the South West as there will be a semi-regular requirement to attend in person staff meetings, visit programmes and join event planning sessions.

About You

You’re a people-person, self-motivated and highly organised. You are as comfortable managing a budget and a CRM database as you are standing on a mountain side in your waterproofs! You’ll have:

• Event Expertise: A proven track record in delivering successful fundraising or challenge events.

• Fundraising Experience: You might be an existing fundraiser or somebody who has taken on fundraising activities in a voluntary capacity. You will need to be able to relate to the challenge participants and guide them on how to reach their fundraising targets.

• Agility: The ability to think on your feet and adapt plans dynamically when situations change on the ground.

• Leadership Skills: Experience managing staff or volunteers and the ability to motivate a team.

• A Passion for Adventure: A genuine love for the outdoors, comfortable in wellies and waterproofs with an understanding of 'the power of the outdoors'.

The Charity

At the Youth Adventure Trust, we use outdoor adventure to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives. Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long-term intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part.

We’re proud to offer our programmes completely free of charge to participants, and with ambitious plans to help more young people over the coming years, our fundraising challenge events are more important than ever.

Why Join Us?

This is a unique opportunity to make a direct and lasting impact on young lives through your passion for the outdoors. You’ll be part of a small fundraising team with a big heart, with plenty of opportunities to visit our camps and see the tangible impact of your work. 

If this sounds like the perfect fit for you, please download the full Job Pack for more details, including the job description and person specification. All applicants must complete an application form and refer to the job description and person specification in their application.

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and expects all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment. Full details can be found in the Job Pack.

Salary: £28,000 - £31,000
Contract: 1 year FTC
Location: Remote
Closing date: 6^th February
Benefits: Incredibly flexible working hours, pension scheme, wellbeing platform, fully remote,

We are delighted to be recruiting a Supporter Services Executive for a respected international organisation.

As part of this role, you will be the main point of contact for UK supporters—handling enquiries, ensuring timely gift processing, maintaining accurate donor data, supporting key fundraising activities and play a crucial role in delivering exceptional supporter experiences. This is an exciting opportunity to join a passionate global Supporter Care team working across multiple markets, ensuring every interaction helps supporters feel valued and connected to the organisation’s mission
To be successful as the Supporter Care Executive, you will need:

• Excellent written and verbal communication skills, with experience handling high volumes of enquiries by phone and email.
• Strong organisational skills with the ability to manage competing priorities and maintain accuracy and attention to detail.
• Experience working with customer or supporter databases and understanding of data protection requirements (GDPR).

Deadline for applications: 6^th February
Interviews: W/C 9^th February
If you would like to discuss this role with us please contact us and quote the reference 2846AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
If you would like to discuss this role with us please quote the reference

 

By providing finance and support, at SIB we enable charities and social enterprises to exist, grow and thrive. We have disbursed £0.8bn to thousands of organisations since 2002. Our team believes in the power of the social economy, champions the charities and social enterprises we support - and we are all working together to build stronger communities and a fairer society. 

It is a hugely exciting time to join the organisation. We are growing, investing in our expert team, and building on the successes of the last few years. 

Find out more about our values and what we do by visiting our website.

Our values are: People First, Curious, Bold, Collaborative, Accountable

About this role:

Reporting to the Head of Policy and Communications, the Policy and Communications Coordinator will support SIB’s track record of sector, government and media engagement, notably the high standard of publication set through its media partnerships with Tortoise and the Financial Times, its contributions to the policy landscape in the social sector, and its in-house data analysis and insight generation. This new post will contribute to SIB’s ongoing communications and public policy work and its reach and influence, building on a growing base of expertise across SIB’s three strategic priority areas: Green Transition, Infrastructure and Services.

Key responsibilities

1. Support the Head of Policy and Communications to deliver the Policy and Communications strategy for SIB.

2. Making use of media and parliamentary tracking software keep abreast of SIB’s strategic policy areas, sharing accessible updates and digests of relevant legislation and central and local government programming and media coverage.

3. Attend / watch online relevant parliamentary committees, All Party Parliamentary Groups (APPGs) and Commons and Lords sessions, capturing relevant outcomes and identifying MPs and Lords that SIB should seek to work with / influence.

4. Support the Head of Policy and Communications to identify a key parliamentary contacts list. Create tailored communications for these key contacts which share relevant statistics and case studies from SIB’s portfolio, alongside policy influencing lines. This will include drafting questions and briefings where relevant, and ensuring that regular contact is maintained. 

5. Support the drafting of consultation responses and press releases using SIB’s core messaging, reporting, research and data.

6. Support SIB’s annual party conference attendance with coordination and administration in advance and in person.

7. Support the Head of Policy and Communications with attendance at influencing meetings and webinars with, for example, the Association of Decentralised Energy, Community Energy England, Locality, Better Society Capital, the Access Foundation and others.

8. Draft internal and external copy for newsletters and the SIB intranet and website.

9. Monitor the press email address and support correspondence with journalists on reactive and proactive stories.

10. Attend and provide oversight to the Social Investment Forum, as part of SIB’s secretariat and hosting.

11. Write, edit and produce engaging and relevant content at pace for web, social media and e-newsletters, as well as earned and paid channels.

12. Management of external suppliers of communications and policy activities, including agencies, designers, consultants and think tanks.

13. Work with the Marketing Manager, Marketing and Events Coordinator, Business Development Manager and wider team to deliver successful external events with customers, stakeholders and partners including attendance at Party Conferences.

14. Work in line with the organisation's values, principles and processes to achieve operational excellence.

15. Adopt our continuous improvement and learning ethos

16. Support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I

17. Support and contribute to the implementation and delivery of SIB’s strategy

18. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required

Core competencies

• Previous experience of working in a public policy, PR, marketing, external affairs or communications role
• Excellent writing skills
• Good research skills, with an ability to absorb large amounts of information at pace, including in unfamiliar policy areas and produce cogent syntheses
• Strong collaboration skills, with the ability to work effectively teams across functions in an integrated way
• Good established networks through experience in a similar role, and a commitment to expanding those networks to support SIB’s strategic aims
• Experience of building effective media partnerships
• Good working knowledge of data-driven storytelling in a variety of outlets from organisation websites to mainstream media and confidence in interpreting data and understanding the key points to be drawn from it to gain traction in media and campaigning environments
• Experience of developing and delivering effective communications campaigns, including through a range of digital channels
• Strong planning skills and an ability to multi-task, work well under pressure and meet deadlines
• Strong understanding of UK political context, especially as it concerns the social economy, and parliamentary process
• An understanding of how to promote research, policy papers, data analysis and other activities of a think tank and consultancy
• Excellent IT skills and the ability to learn new programmes quickly

Desirable competencies

• Data visualisation skills
• Data storytelling
• A good aesthetic eye and ability to shape images, visuals and formatting, and to liaise confidently with designers
• Understanding of the UK charity and social enterprise sectors

Education / Professional experience

• Experience in policy, research and media
• Experience of collaborative working across teams
• In-depth digital communications expertise

Are you looking for an exciting and challenging role which will help to shape the future of a national charity working on a key social justice challenge?Are you excited to take on a role which will fuel the charity’s work with its service users, supporters and other key stakeholders? 

Are you an ambitious and enthusiastic early career partnerships, fundraising or account management professional who wants to use your talents to improve the lives of people across the UK?If so, then we’d love to hear from you. 

With a range of exciting partnerships and initiatives for you to work on with a values-led, energetic and determined team, The Hygiene Bank is excited to be find a new colleague to join us in our mission to alleviate hygiene poverty, and to work to end it for good. 

About The Hygiene Bank 

Hygiene poverty is not being able to afford many of the everyday hygiene and personal grooming products most of us take for granted. The reality of low income is that it restricts people’s options, leaving us caught between being able to heat our homes, pay the rent, eat, or be clean.It is washing hair, bodies, faces and clothes in the same cheap washing up liquid used for the dishes. It is not being able to replace a toothbrush when needed or sharing a toothbrush because one each just isn't an option. It is having to choose between shaving foam and razors or the transport fare to a job interview. 

Hygiene Poverty is the hidden crisis facing the UK. In May 2024, The Hygiene Bank published their second groundbreaking research into the incidence and impact of hygiene poverty. It found that over 4.1 million adults across the country are currently experiencing hygiene poverty and that it is both alarmingly widespread, increasing and disproportionately impacts the most vulnerable. It stops people from participating in society, feeds the mental health crisis and blocks routes out of poverty. It is simply unjust. 

At The Hygiene Bank, we believe that everyone deserves to feel clean. That is why our network of projects exists – to give people access to the basics they need. 

Read more about our work on our website, along with our Impact Report and research Hygiene Poverty 2024

About the role 

As our Partnership Officer, you will have the exciting opportunity to make a huge difference in improving the lives of people living in hygiene poverty.

Reporting into the Head of Brand and Corporate Partnerships, the Partnership Officer plays a pivotal role in the brand and corporate team and is responsible for supporting, stewarding, renewing, and growing our brand and corporate partners to meet our income targets and to source donated product for our service users. Our partners range from emerging brands to strategic corporate partners and reflect a combination of financial support, skills-based support, brand donations and volunteering.

The role is varied and requires outstanding relationship building and communication skills, strong time management, excellent written and verbal communication skills, meticulous record keeping and relationship management. You will be required to engage and influence a wide range of partner stakeholders, as well as collaborating across our teams to meet the needs of our partners.

If you fit this profile and want to use your talents to improve the lives of people across the UK and are interested in remote working opportunities in a flexible organisation with a values-led ethos, we would love to hear from you! 

Key Responsibilities 

Lunch & Learn facilitation 

• Coordinate and deliver engaging Lunch & Learn sessions for corporate and brand partners, both virtually and in person, speaking about hygiene poverty and the charity to engage potential partners

• Work with internal teams and volunteers to ensure sessions are informative, inspiring, and aligned with The Hygiene Bank’s values 

Track bookings, attendance, feedback, and outcomes to support reporting and improvement 

Corporate Volunteering Coordination 

• Manage corporate volunteering opportunities, including warehouse days, collection drives, and community-based activities 

• Liaise with corporate partners to understand capacity, expectations, and objectives 

• Coordinate logistics, schedules, and communications to ensure positive volunteer experiences 

• Work closely with regional and volunteer teams to match opportunities with partner needs 

Relationship Building & Account Management 

• Support with outreach and new partnership development 

• Build strong, long-term relationships with corporate partners through regular communication and engagement 

• Attend in person partner events

• Act as the day-to-day account manager for a portfolio of corporate partners 

• Ensure partners feel valued, informed, and connected to The Hygiene Bank’s impact 

• Identify opportunities to deepen partnerships through repeat engagement, volunteering, fundraising, or advocacy 

Administration, Reporting & Collaboration 

• Maintain accurate records of partner activity and engagement using Salesforce CRM system 

• Track partnership outcomes, impact metrics, and engagement levels 

• Support reporting for funders, partners, and internal stakeholders 

• Collaborate with fundraising, communications, and operations teams to ensure joined-up partnership delivery 

Person Specification 

Essential 

• Experience in partnerships, account management, fundraising, or corporate engagement 

• Strong relationship-building and communication skills 

• Experience coordinating events, sessions, or volunteering activities 

• Highly organised with excellent attention to detail 

• Ability to manage multiple partners and priorities simultaneously 

• Confident delivering presentations or facilitating sessions to groups 

• Passion for social impact and alignment with The Hygiene Bank’s mission 

Desirable 

• Experience working in the charity or not-for-profit sector 

• Experience delivering corporate Lunch & Learns or workplace engagement programmes 

• Familiarity with CRM systems and impact reporting 

Skills & Attributes 

• Friendly, professional, and confident communicator 

• Proactive and solution-focused 

• Strong time management and organisational skills 

• Collaborative team player 

• Comfortable working independently and using initiative 

What We Offer 

• The opportunity to make a tangible impact in tackling hygiene poverty 

• A supportive, mission-driven team culture 

• Flexible working arrangements 

• Training and development opportunities 

• All travel and expenses paid in line with our expenses policy

Please note that applicants need to be resident in the UK and have the right to work in the UK. 

The Hygiene Bank is committed to promoting equality of opportunity and values diversity of culture among our staff and volunteers.  We actively welcome applications that will help increase the diversity of our workforce, welcoming applications from those with disabilities and from minority groups and from different backgrounds and experiences. 
 

The Hygiene Bank reserve the right to close this advertisement early if we receive a high volume of suitable applications

Engagement Officer - South (accessible to Essex)

Responsible to: Engagement Team Manager 
Team: Engagement
Hours of work: 35 hours week
Place of work: Home-based – South (accessible to Essex)

Benefits:

• Salary – £27,000 per annum 
• 35 hours per week, Monday to Friday 
• Home-based (with occasional UK travel) 
• Working from home allowance at the standard HMRC rate as detailed on the government website.
• 26 days annual leave plus all Bank Holidays
• bhsf cash plan, 3% pension contribution, death in service insurance
• Learning and development opportunities, Employee Assistance Programme 

Job summary

Reporting to the head of growth and sitting within the engagement team you will:

• recruit volunteers by promoting Re-engage’s services, 
• develop effective relationships with new and existing referrers such as social prescribers and community link workers
• identify and cultivate new, innovative referral pathways to connect with a broader demographic of seniors experiencing social isolation and loneliness
• support the wider Re-engage team in the delivery of our grant funded projects 

Engagement officer tasks and requirements

• Growing and developing our network of referral partners, including social prescribers and link workers, ensuring that Re-engage's work is promoted to people aged 75+ who are experiencing social isolation and loneliness.
• Partnering with communities to create regular, volunteer led, social gatherings for people aged 75+
• Utilise Re-engage's CRM (OPUS) to inform evidence-based, data-driven decision-making to develop effective engagement plans.
• Working closely with the service delivery team ensuring that the right people are recruited and engaged into the right roles, in the right place, and at the right times. 
• Collaborating with the communications team ensuring the widest possible publicity for the region’s needs through media and social media opportunities, local press, radio, TV, and online forums.
• Liaising closely with the fundraising team delivering against recruitment targets linked to grants.
• Working with the fundraising team on proposals and grant applications using regional knowledge, identifying local need, and collecting case studies.
• Identifying speaking and presenting opportunities ensuring that Re-engage's work is promoted to referrers.
• Working effectively as part of a regional team, maintaining, and growing all Re-engage services. 
• Joint accountability, with colleagues in the region, for the engagement of older people and recruitment of volunteers into Re-engage's portfolio of services 
• Carrying out any other reasonable tasks assigned to you by your line manager. 

You’ll be a proactive, solution-focused person with passion and skill for networking and building relationships. You’ll be experienced at building and maintaining effective relationships with referrers and social prescribers and will be a flexible, hands-on team player, who will deliver Re-engage's strategic objectives, values, behaviours, and working practices. 

Knowledge, skills, and attributes 

Essential

• Excellent people skills with a proven ability to network and collaborate with professionals, partners, older people, volunteers, and colleagues. 
• Digital first approach with strong ability in all areas of working digitally.
• Experience of working across different sectors and developing links with other organisations.
• Excellent interpersonal, written, and verbal communication skills 
• Organised and methodical approach to work with strong administrative skills   
• Enthusiastic about using technology to its full advantage to engage and recruit older people and volunteers and make data informed decisions.
• Self-motivated, able to work remotely with minimal supervision.
• Experience of working to deadlines and meeting KPIs and targets 
• A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity. 
• Able to work your own initiative as well as collaboratively as part of a team 
• A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with volunteers and older people. 

Desirable

• Experience of community engagement or sales, including online engagement.
• Experience working in a target-driven work environment 
• Skilled at building and maintaining effective relationships with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results. 
• Interested in learning about loneliness, social isolation, and factors that impact the ageing population. 
• Understanding of volunteer journey, including recruitment and engagement.
• Full driving license and own car preferred as this post will require regional travel as and when required and the occasional overnight stay.
• Understanding of, and empathy with, the issues affecting older people who are isolated, and lonely.

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age. 

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do. 

How we recruit 

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is midnight on 15 February 2026, and interviews will be 26th and 27th February and 5th and 6th March 2026

REF-226 247

Engagement Officer - Scotland

Responsible to: Engagement Team Manager 
Team: Engagement
Hours of work: 35 hours week
Place of work: Home-based – Scotland     

Benefits 

• Salary – £27,000 per annum 
• 35 hours per week, Monday to Friday 
• Home-based (with occasional UK travel) 
• Working from home allowance at the standard HMRC rate as detailed on the government website.
• 26 days annual leave plus all Bank Holidays
• bhsf cash plan, 3% pension contribution, death in service insurance
• Learning and development opportunities, Employee Assistance Programme 

Job summary

Reporting to the head of growth and sitting within the engagement team you will:

• recruit volunteers by promoting Re-engage’s services, 
• develop effective relationships with new and existing referrers such as social prescribers and community link workers
• identify and cultivate new, innovative referral pathways to connect with a broader demographic of seniors experiencing social isolation and loneliness
• support the wider Re-engage team in the delivery of our grant funded projects 

Engagement officer tasks and requirements

• Growing and developing our network of referral partners, including social prescribers and link workers, ensuring that Re-engage's work is promoted to people aged 75+ who are experiencing social isolation and loneliness.
• Partnering with communities to create regular, volunteer led, social gatherings for people aged 75+
• Utilise Re-engage's CRM (OPUS) to inform evidence-based, data-driven decision-making to develop effective engagement plans.
• Working closely with the service delivery team ensuring that the right people are recruited and engaged into the right roles, in the right place, and at the right times. 
• Collaborating with the communications team ensuring the widest possible publicity for the region’s needs through media and social media opportunities, local press, radio, TV, and online forums.
• Liaising closely with the fundraising team delivering against recruitment targets linked to grants.
• Working with the fundraising team on proposals and grant applications using regional knowledge, identifying local need, and collecting case studies.
• Identifying speaking and presenting opportunities ensuring that Re-engage's work is promoted to referrers.
• Working effectively as part of a regional team, maintaining, and growing all Re-engage services. 
• Joint accountability, with colleagues in the region, for the engagement of older people and recruitment of volunteers into Re-engage's portfolio of services 
• Carrying out any other reasonable tasks assigned to you by your line manager. 

You’ll be a proactive, solution-focused person with passion and skill for networking and building relationships. You’ll be experienced at building and maintaining effective relationships with referrers and social prescribers and will be a flexible, hands-on team player, who will deliver Re-engage's strategic objectives, values, behaviours, and working practices. 

Knowledge, skills, and attributes 

Essential

• Excellent people skills with a proven ability to network and collaborate with professionals, partners, older people, volunteers, and colleagues. 
• Digital first approach with strong ability in all areas of working digitally.
• Experience of working across different sectors and developing links with other organisations.
• Excellent interpersonal, written, and verbal communication skills 
• Organised and methodical approach to work with strong administrative skills   
• Enthusiastic about using technology to its full advantage to engage and recruit older people and volunteers and make data informed decisions.
• Self-motivated, able to work remotely with minimal supervision.
• Experience of working to deadlines and meeting KPIs and targets 
• A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers and recognises and values diversity. 
• Able to work your own initiative as well as collaboratively as part of a team 
• A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with volunteers and older people. 

Desirable

• Experience of community engagement or sales, including online engagement.
• Experience working in a target-driven work environment 
• Skilled at building and maintaining effective relationships with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results. 
• Interested in learning about loneliness, social isolation, and factors that impact the ageing population. 
• Understanding of volunteer journey, including recruitment and engagement.
• Full driving license and own car preferred as this post will require regional travel as and when required and the occasional overnight stay.
• Understanding of, and empathy with, the issues affecting older people who are isolated, and lonely.

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age. 

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do. 

How we recruit 

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is midnight on 15 February 2026, and interviews will be 26th and 27th February and 5th and 6th March 2026

REF-226 246