Customer service administrator jobs in Edinburgh

Natural Capital Assessment Partnership

The Natural Capital Assessment Partnership (NCAP) has operated for over 30 years. Formerly the Habitat Biodiversity Audit, a key remit of NCAP has been to survey and gather habitat data across Warwickshire, Coventry and Solihull, combining ecological field surveys with pioneering satellite imagery and remote sensing analysis. A second key aspect of NCAP’s work is managing the Local Wildlife Sites programme for the region.

Data acquired and produced by the team supports Local Wildlife Site designations, Local Nature Recovery Strategy development and monitoring, and creates baseline habitat reports and statistics.  This localised yet UK-leading dataset provides robust evidence for decision-making and monitoring, plus a unique record of land-use change over the past two decades. Combined with Biological Records Centre species data, it offers an unrivalled picture of the local state of nature.

NCAP is funded by local authorities, managed by Warwickshire Wildlife Trust and hosted by Warwickshire County Council.

About Us

The National Trust for Scotland is Scotland’s leading conservation and membership charity dedicated to protecting and promoting Scotland's natural, cultural and built heritage. We care for historic places, landscapes and collections across the country so they can be enjoyed for generations to come.

The National Trust for Scotland is a fundraising charity with a successful and high performing fundraising team. Investment and organisational commitment since 2019/20 have driven strong and sustained growth, with the team consistently exceeding targets and generating an average of £10 million annually.

Job Purpose

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in our care. Specific to this role, you will work with the Fundraising Manager, Giving Campaigns & Products, to grow support and income from individual giving programmes and fundraising products. This is a varied and complex role through which you will support the strategic leadership of mass market and mid-level fundraising, growing our portfolio of donors and prospects and empowering our property teams and supporter groups to raise funds.

Coordinating and supporting individual giving programmes and fundraising products such as the Founders’ Circle, regular giving programme, Scottish Heritage Lottery and Dedicate a Tree, you will contribute to achieving an income target of £800,000 and above per year, ensuring vital funds and growing awareness for our charity’s work. A team player, you will work as a key member of the Giving Campaigns & Products team whilst supporting the wider Fundraising & Philanthropy team.

This role supports and drives our highest profile, mass market fundraising activity and crucial pipeline development for Fundraising & Philanthropy income streams, requiring skilled multi-tasking, creativity and a laser focus on continuous improvement and results.

Age Scotland is the national charity for older people.

Our vision is that no one in Scotland faces the challenges of older age alone.

We provide older people, their families and carers with high quality information and advice services and we tackle loneliness through our dedicated friendship programmes.

We campaign and influence on the issues older people tell us they care about. We support and fund hundreds of older people’s groups and community initiatives across the country and deliver workshops to improve people’s quality of life.

We involve and empower people affected by dementia and host national forums for older people from ethnic minorities and the LGBTQ+ community to help address the inequalities they face.

We're looking for a passionate and talented Trusts, Foundations & Philanthropy Officer to join our Fundraising team.

In this key role, you'll secure funding from a diverse portfolio of charitable trusts, foundations, statutory and lottery funders, and mid to high value donors. You'll identify new funding opportunities, build strong relationships with supporters, develop compelling funding applications and reports, and help demonstrate the impact of our work across Scotland.

Working closely with colleagues throughout the Charity, you'll create persuasive cases for support and ensure funders and donors see the difference their contributions make. Your work will play a vital role in growing sustainable income, strengthening supporter relationships with professionalism and integrity, and helping Age Scotland deliver its ambitious plans for the future.

If you're an excellent communicator with strong relationship-building skills and experience of securing income through trusts, foundations or philanthropy, we'd love to hear from you.

The post will be Scotland-based, with a blend of office (Edinburgh-based) and home working. As a hybrid role the intention is that office-based and external facing work will constitute 40% of working time over each month. Age Scotland is a flexible employer, and flexible work patterns are available.

In return for your hard work, enthusiasm and commitment to our values you’ll receive a generous benefits package:

· Generous holiday allowance of 39 days (FTE)

· A range of learning and development opportunities

· Company sick pay

· Healthcare benefit through BHSF

· Discounted gym membership

· Discounts from major retailers

· Contributory pension scheme with employer contributions of 9%

· A comprehensive package of support though our Employee Assistance Programme

· Group life cover up to three times your annual salary

· Cycle to work scheme

· Paid carers leave and dependents’ support

· Enhanced family life policies.

Full details of the role are available from our website: www.age.scot/workforus.

Closing date: 5pm on Wednesday 2nd September 2026

Interviews will take place in person in Edinburgh on Wednesday 16th September.

Join SafeLives and play a key role in growing our community fundraising programme to help end domestic abuse. As our Community Fundraising Officer, you will inspire and support individuals, challenge event participants, regular givers and corporate supporters, ensuring they have an outstanding experience while raising vital funds for our work.

Working closely with colleagues across Fundraising, Communications and Influencing, you will develop engaging fundraising campaigns, manage our regular giving programme, The Starfish Club, coordinate challenge events, and create compelling supporter communications. You will also help identify and share powerful impact stories that connect supporters to the difference their fundraising makes.

We're looking for someone who is proactive, organised and creative, with excellent relationship-building and communication skills. You'll be motivated by working with a wide range of supporters, delivering exceptional stewardship, and finding innovative ways to grow income and reach new audiences.

This is an exciting opportunity to join a collaborative and values-led organisation where bravery, inclusivity, rigour and humanity are at the heart of everything we do. An understanding of the sensitivities surrounding domestic abuse, and a commitment to placing lived experience at the centre of our work, are essential.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good.

We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by our Drive Partnership and the programme continues to expand year on year.

Together we can end domestic abuse. Forever. For everyone.

Benefits

• 34 days holiday inc. public holidays
• Paid annual wellbeing day
• Cycle 2 Work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Length of service award
• Employee Assistance Programme
• Enhanced family leave Policies
• Holiday purchase scheme - buy up to an additional 5 days

How to apply

If you believe you have the qualities we have described, please look over the full job description and submit your CV and cover letter by 9am on 9th September. As part of our commitment to become a Disability Confident Committed employer we are happy to accept alternative applications such as video, voice note etc.

International Nepal Fellowship (INF) is a Christian health and development charity. Since 1952 they have had a huge impact serving the most disadvantaged people and communities in Nepal.

As Nepal’s longest serving international NGO they continue to have ambitious plans. It is an exciting time to join INF as they enter a bold new strategic phase for 2026 to 2031.

The most disadvantaged communities in Nepal face a lack of access to healthcare, often walking for days to their nearest health post, or being unable to afford even basic treatment.

Kopila, who was diagnosed with leprosy several years ago, is a patient at INF’s Green Pastures Hospital in Pokhara, Nepal.

“Whenever I have to come back to Green Pastures I am grateful that all of the treatment is free, and I am happy because everybody there cares for me and loves me.”

We are looking for a Supporter Engagement Officer to join INF’s small, passionate UK team. This is a fantastic opportunity to connect with INF’s committed UK supporters who resource and pray for the work of Nepali organisations which support people to overcome the barriers they face due to issues such as disability, poverty, gender or caste.

Please note that this is a full time role, part-time hours will also be considered (a minimum of 30 hours per week).

If this sounds like the role for you, we would love to hear from you.

The Role

As Supporter Engagement Officer you will play a key role in the stewardship of INF supporters. Reporting directly to the Head of Fundraising and Communications, you will support the team to deliver the highest level of supporter engagement.

The main responsibilities will include:

• Creating high-quality content, including prayer resources, to communicate effectively with supporters.
• Managing content for INF’s website, social media and e-marketing campaigns.
• Being a first point of contact, handling supporter enquiries by email and on the phone.
• Timely and appropriate acknowledgment of donations.
• Participating in team prayer and reflection as part of the wider staff team.

The Person

We are looking for a practising Christian, as set out in the occupational requirement for this position.

You must align with the values of INF and be committed to your faith. It is key that prayer is important to you both personally and professionally.

We are looking for someone with the ability, or drive to learn, to write creatively and develop new skills in digital marketing. You must be an adaptable person who thrives within a small team.

Proven experience of engaging with supporters is also vital, as well as exceptional written and verbal communications skills.

As a faith-based Christian charity, it is a genuine occupational requirement for applicants to have a personal commitment to the Christian faith. See the recruitment pack for more details.

Why INF?

INF UK has a small, supportive, connected team where ideas are welcomed and suggestions are encouraged. It is a real privilege to work with INF’s partners in Nepal, and a fantastic opportunity to learn about various projects and their delivery.

There is a genuine culture of learning and a real opportunity for development, especially at a unique phase of the charity’s long history as they work towards a new strategy.

INF places an emphasis on professional development and training to enable you to fulfil your role. They support employees in their desire to further their qualifications and careers, including offering opportunities to undertake training courses and attend conferences or events.

The charity offer agile working for all staff members which includes options for flexible working hours.

The charity’s other benefits include:

• Generous pension plan with employer contribution of 10%
• Option to buy extra annual leave
• Group Life Insurance for all employees

Please note that INF are unable to provide sponsorship for this position. All offers of employment are made subject to proof of eligibility to work in the UK and satisfactory employment screening, a basic DBS Check, and three references satisfactory to INF UK (including one reference from a church leader or someone able to speak to your Christian faith).

If this sounds like the opportunity for the next phase of your career, then apply here, or contact Leanne or Jen at Charity Horizons for more information. 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief (save where a genuine occupational requirement applies, as set out above), gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

The Development Manager role brings the opportunity to an avid fundraiser and resource mobilization professional to manage the strategic fundraising efforts of IFIP to build, sustain, and grow the organization’s institutional pool of funders by aligning development strategy with the organization’s mission, goals, key programs, and initiatives. This position plays a critical role in enhancing our sustainability efforts through identifying, cultivating, soliciting, grant writing, and securing funding support in accordance with IFIP’s strategic framework. 

Position Title: Development Manager 
Reports to: Chief Executive Officer 
Location: Remote (Europe)

OrganizationSummary 

International Funders for Indigenous Peoples (IFIP) is the only global philanthropy network dedicated to shifting power, mobilizing resources, and building partnerships to amplify Indigenous leadership and to support the self-determination and rights of Indigenous Peoples.

As a global community, IFIP educates, guides, and influences funders to practice a new paradigm of giving based on Indigenous values “The Five R’s of Indigenous Philanthropy” —Respect, Reciprocity, Responsibility, Relationships and Redistribution.Building on over 25 years of experience, IFIP is at an exciting moment of evolution and on a path to accelerate organizational capacity to implement our strategic plan, mobilize redistribution of resources, and increase advocacy for direct funding to Indigenous Peoples globally. 
 

Position Overview 

The Development Manager role brings the opportunity to an avid fundraiser and resource mobilization professional to manage the strategic fundraising efforts of IFIP to build, sustain, and grow the organization’s institutional pool of funders by aligning development strategy with the organization’s mission, goals, key programs, and initiatives. This position plays a critical role in enhancing our sustainability efforts through identifying, cultivating, soliciting, grant writing, and securing funding support in accordance with IFIP’s strategic framework.

Reporting to the Chief Executive Officer, the Development Manager works collaboratively with senior management, staff, and consultants to ensure sustainability goals are achieved. The Development Manager cultivates prospects, sustains relationships, creates proposals and reports for funders to illustrate impact and spends most of their time engaging with prospective funders and supporters through both virtual and in-person interactions. 

The ideal candidate is a skilled fundraiser and a relationship builder with a strong understanding of philanthropic giving. They should be proactive and strategic, with a proven track record of securing mid-to-large multi-year funding, nurturing donor relationships, and effectively communicating the organization's mission and impact. Familiarity and commitment to IFIP's mission is essential. Experience working remotely and across multiple time zones is an asset. 

RESPONSIBILITIES: 

Fundraising and Resource mobilization  

• Develop a comprehensive multi-year development strategy, including developing related guidelines and policies and ensure IFIP secures annual revenue goals.

• Cultivate and maintain relationships with funders and other donors, including foundations and other funders. 

• Responsible for the development, writing, and submission of compelling grant proposals. Manages full lifecycle of grants, from proposals to reports, ensuring fundraising goals are met annually. 

• Able to skillfully navigate donor relationships and the philanthropic landscape with nuance, big picture, and keen understanding of the shifting trends and perspectives.

• In coordination with senior leadership, organize, prepare and attend donor meetings and convenings in support of strategic initiatives. 

• Develop strategic fundraising initiatives, including events and campaigns and identify new opportunities for resource mobilization. 

• Develop, manage, and execute comprehensive fundraising plans that align with the organization’s goals, programs, and initiatives. 

• Coordinate with leadership on restricted gifts, proposal budgets with restricted allocations, and financial reporting to donors. 

• Establishes and maintains collaborative working relationships with IFIP’s team and consultants to maximize total revenue in service of the organization’s mission

• Collaborate with the Engagement and Communications team to enhance visibility and donor messaging efforts through our newsletters and communications platforms.

• Utilize a CRM for data collection, relationship management, and tracking donor interactions. 

• Manages information-tracking processes regarding acknowledgement, recognition, ongoing communication and continued cultivation of donors in portfolio.

Organizational Culture and Team Collaboration 

• Partner with the CEO to ensure IFIP’s strategy is reflected across fundraising plans, funder engagement and partnerships. 

• Foster a collaborative, results-driven, and accountability culture that empowers the IFIP team to deliver organizational goals effectively. 

• Contribute to a culture of teamwork by fostering collaboration and support of each other to accomplish tasks at hand, the annual work plan, and overall mission. 

• Bring a learning, attention to detail, initiative taking disposition and participate in organization-wide strategy and learning and contribute to operations efficiency to grow as an organization. 

• Able to adapt and excel in a multi-cultural and fast paced environment where team members take part and contribute to planning activities, including staff meetings, retreats, and strategy sessions. 

• Provide support when needed on organization-wide activities, such as Global Conference and high-level stakeholder events. 

• Adhere to organizational policies and procedures and responsible for own administrative tasks such as submission of receipts, reimbursement requests, scheduling, travel planning, etc. 

• Embody and uphold the 5 R’s (Respect, Relationships, Responsibility, Reciprocity, Redistribution) in working with external stakeholders and internal team members. 

Required Experience and Qualifications: 

• At least 8 years of experience in the development and resource mobilization sector. 

• At least 3 years of experience working in an international remote work environment with a multi-cultural team 

• Experience building partnerships and securing funding from bilateral and multilateral donor agencies is an asset 

• Track record of garnering new donors and substantial levels of funding per year

• Demonstrated experience in developing fundraising strategies and plans and excellent donor relations skills.

• Familiarity with donor database tools to track grants and donor relationships 

• Exceptional organizational ability, high attention to detail, results and solutions-oriented attitude are essential.

• Problem-solver, with high integrity and ability to communicate clear expectations and foster team collaboration. 

• Excellent interpersonal communication skills in written and oral forms and ability to articulate complex ideas effectively to diverse audiences. 

• Ability to manage multiple projects simultaneously in a fast-paced environment. 

• Solid information technology proficiency with CRMs, remote meeting software, Microsoft Office Suite, and cloud systems for project management. 

• Experience travelling internationally to urban and rural areas where English may not be the primary language.

• Fluency in English.Fluency in a second language is an asset. 

Application Information: 

Job details: This is a full-time, remote position based in the greater London area. Employee may spend up to three weeks a year in Sacramento, CA for strategic planning and team building. IFIP's team, board, members, and stakeholders are based worldwide and distributed across multiple time zones. This role is based in London and follows UK working hours; however, occasional flexibility will be required for early morning or late evening meetings with colleagues around the world. Candidates must be based in the greater London area and be authorized to work in the United Kingdom.  

Salary: GBP £40,000 - £55,000, based on experience. IFIP typically makes offers within the beginning to middle of this range, depending on the candidate's qualifications and relevant experience. IFIP offers a competitive compensation and benefits package.

International Funders for Indigenous Peoples is an equal opportunity employer committed to embracing a diverse, multicultural work environment and seeks diversity with respect to race, ethnicity, gender, age, sexual orientation, religious creed, physical abilities and other characteristic protected by federal and state laws.

Deadline: Applications will be accepted until September 18th, 2026.