Customer service administrator jobs in London

An exciting opportunity has arisen to join the Cure Parkinson’s philanthropy team until June 2027. In this role you will provide excellent personalised support to our ambitious Development Board, a group of eight well connected individuals using their networks to accelerate Cure Parkinson’s income generation, and be an integral part of the team delivering two special philanthropy events.

Cure Parkinson’s Gala 2027: Our last gala event ‘An Evening at the Roundhouse’, in October 2024, raised over £500,000. The evening was hosted by Edith Bowman and Simon Mayo and included performances from Emeli Sandé and Peter Andre.

Grand Cru.saders Banquet: The Grand Cru.saders are a new group of philanthropic wine enthusiasts with a mission, set up by our Development Board. To join each member pledges a case from their cellar to be auctioned in support of Cure Parkinson’s at an annual dinner. Their inaugural event took place in September 2025 and raised over £160,000.

Over the next 18 months we plan to build on the success of these events, delivering the second Grand Cru.saders Banquet in September 2026 and a gala in Spring 2027. As Major Gifts and Philanthropy Events Officer you would be a vital part of the team making this happen.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Application deadline is 25 January 2026

Dancers’ Career Development (DCD), the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers, seek a General Manager.

We are seeking an exceptional administrator who has experience in, or is interested in further developing, a broad knowledge of company management.

The main purpose of the General Manager role is to support the Executive Director, with the day-to-day operational management and administration of DCD.

The role will ideally suit a personable individual who enjoys varied responsibilities, working collaboratively within a highly productive, agile and supportive team.

If you are excited by this opportunity, resonate with DCD’s values and are passionate about making a positive difference to dancers’ lives, please get in touch; we would love to hear from you.

Contract: Part-time permanent role (24 hours per week)

Salary: £35,000 per annum, pro-rata

Start date: As early as possible

Location: This is a remote working role, with monthly in-person meetings which take place in London or Birmingham, with occasional additional in-person events and meetings as required by the charity. 

Benefits: 23 days holiday pro-rata plus Bank Holidays (increasing to 28 days with length of service), 5% Employers contribution to pension scheme, Health & Wellbeing package, Professional Development opportunities.

Deadline: Applications must be submitted by 9am, Thursday 22 January 2026

Further Info: Please download the Recruitment Pack from our website for full job spec and how to apply.

Community Fundraising Officer

Location: Home Based with travel as per role requirements
Contract Type: Permanent
Hours: 37.5 Location
Salary: £29,745.85 £320 monthly car allowance

Job Purpose

To deliver community and university fundraising activity, achieving ambitious income targets through high-quality relationship management, excellent supporter and volunteer experiences and effective delivery of fundraising initiatives.

The role will focus university fundraising and wider community fundraising, working within strategic direction set by the Community Fundraising Manager. The post-holder will be responsible for day-to-day delivery, supporter stewardship and event activity, contributing insight and learning to improve future fundraising approaches.

Responsible For

• Delivering day-to-day fundraising activity across university and community fundraising portfolios, in line with agreed plans, targets and priorities.
• Building and managing positive relationships with supporters, students, volunteers, university staff, community groups and service contacts.
• Supporting the delivery of community fundraising events and university-based fundraising activity, ensuring a positive supporter and volunteer experience.
• Working directly with Hft services to support and enable service-related fundraising activity, following agreed guidance and processes.
• Recruiting, motivating and supporting volunteers involved in community and university fundraising activity.
• Contributing ideas, insight and feedback to support the innovation and continuous improvement of fundraising products and initiatives.
• Ensuring supporter, volunteer and activity data is accurately recorded on the CRM.

Key Accountabilities

• Fundraising Delivery
• Supporter, Volunteer and Student Experience
• Quality, Compliance and Data
• Protect and promote Hft’s brand and values at all times.
• Collaboration and Internal Working
• Financial Sustainability and Administration

Person specification

Essential

• Experience of working in a fundraising, charity, community engagement, sales or customer-focused role.
• Experience of delivering income targets or other performance-related objectives.
• Experience of building and maintaining positive relationships with a wide range of stakeholders.
• Strong interpersonal and communication skills, with confidence engaging supporters, students and volunteers.
• Ability to work independently while contributing effectively as part of a team.
• Good IT skills, including CRM systems, Microsoft Office and digital communication tools.
• Highly organised, with strong attention to detail and accurate record keeping.
• Willingness and ability to travel, including evenings and weekends as required.

Desirable

• Experience of working with universities, students or education settings.
• Experience of supporting or delivering fundraising events.
• Experience of recruiting or supporting volunteers.
• Knowledge of digital fundraising.

Our Values and Behaviours

Diverse

We appreciate that everyone is unique, so we champion equity, diversity and inclusion.

Kind

Our compassion shines through everything we do.

Positive

We focus on finding solutions, partnering up for progress and getting others involved.

Visionary

We are proud to paint a picture of what the best life possible could look like

You may also have experience in the following: Community & Events Fundraiser, Fundraising Officer, Fundraising and Events Coordinator, Event Fundraiser, Marketing Assistant, Community Fundraiser, Direct Marketing, Events Coordinator, Community Fundraising, Events Assistant, Third Sector, Charity, Not for Profit, Fundraiser, Fundraising Assistant, Marketing Executive, Marketing Officer, Sales Executive, Sales Assistant, etc.

REF-225 930

Hybrid with 1 - 2 days per week in London (Camberwell) and some occasional travel 

Ref: EDCR-261             

Join Us as Executive Director of Corporate Resources

We are seeking an exceptional leader to join us as Executive Director of Corporate Resources. In this pivotal role, you will provide strategic leadership and operational management for our Finance, IT, Central Services (including property & facilities, Health and Safety, and Office Management), Data Protection/Information Security, procurement, and contract management functions.

About the Role

As Executive Director of Corporate Resources, you will play a key role in supporting the CEO, Board, and Leadership Team to deliver our vision and strategic aims, with a primary emphasis on financial leadership. You will act as a trusted advisor, lead critical projects and programmes, and ensure the smooth running of essential organisational services.

Key Responsibilities

• Advise the CEO and Board on policy and strategic decisions relating to Corporate Resources
• Lead, manage, and develop the Finance function, ensuring robust financial planning, management, reporting, and compliance
• Oversee IT strategy and provision, ensuring technology meets organisational needs and information security standards
• Lead Central Services, including property and facilities management, procurement, health & safety, and administration
• Provide timely, accurate financial information and analysis to support decision-making
• Develop a culture of business partnering, customer focus, and continuous improvement
• Lead major projects and financial sustainability initiatives

About You

We’re looking for someone who:

• Qualified accountant (e.g., ACA, ACCA, CIMA)
• Significant experience managing finance teams in a complex organisation (ideally charity/public sector, £20m+ income)
• Proven track record of leading corporate services (finance, IT, property, facilities, admin)
• Experience managing multiple income streams and ensuring effective cost recovery
• Strong understanding of property management, health & safety, and risk
• Experience in strategic project and programme management
• Able to influence and advise senior colleagues and Boards

Role Details

• Location: Flexible/Hybrid with national travel
• Hours: Full-time, 35 hours per week
• Salary: £89,000 pa (inclusive of London weighting if applicable) 
• Holiday: 30 days + bank holidays
• DBS: Basic DBS check required

Recruitment Timeline

• Application Deadline: 9:00am on 26 January 2026
• Interview Date: 4 February 2026

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

Ready to take on a Supporter Care Coordinator role where your work supports a meaningful cause?
 
This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
 
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
 
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
 
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
 
The Role:
 
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
 
Your responsibilities will include: 

• Managing the appeals donation process, including opening post, batching cheques, recording donations on CRM, banking and acknowledgements
• Acting as the first point of contact for supporter enquiries via phone, email and post, responding in a warm, friendly and professional manner
• Supporting Individual Giving activities, including drafting copy, proofreading artwork, checking data and contributing to digital fundraising
• Leading on the thanking process, including drafting content and setting up mail merges for appeal thank-you letters
• Working closely with colleagues across the organisation during key fundraising periods
• Liaising with suppliers and managing equipment used for in-house donation processing
• Supporting ad hoc projects such as due diligence tasks, legacy and in-mem acknowledgements, and data reporting
• Being flexible to support fundraising events (e.g. London Marathon)

About You:
 
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
 
You’ll bring: 

• Experience using CRM and income processing systems within a charity environment
• Strong written and verbal communication skills
• The ability to work independently while thriving as part of a small, collaborative team
• A commitment to continuous learning and personal development
• A genuine belief in the mission, values and impact of the organisation 

Why Apply?
 
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
 
Interested?
 
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job Purpose

• The hospital to home service works collaboratively with hospitals to support people
when they are discharged from hospital to return home. As a Hospital to Home
Outreach Worker you will provide temporary practical and emotional support to service
users within their home and make sure they understand the care and treatment choices
available to them. The service is time limited, usually up to 4 or 6 weeks, to adjust and
settle back in their homes.

Key Tasks

• Assess the needs of service users either in hospital before discharge, or in their homes,
and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as:
• Key cutting
• Co-ordinating with colleagues for the setup of the home environment
• Checking heating, electric and gas is functional prior to discharge
• Allowing access to the property for cleaning/repairs
• Provide (and/or arrange) the practical and emotional support needed to enable
service users to move home and/or remain safely at home.
• Be vigilant and make referrals/signpost for additional needs that our wider team, or
partners can support. E.g. for benefit checks, energy advice, carers support,
befriending.
• Help maximise service user independence by adopting an enabling approach.
• Develop a listening and caring relationship with the service user and their
families/carers.
• Provide domestic practical support within the home such as:
• Light cleaning,
• Washing (e.g. bedding),
• Changing bed sheets etc.
• Prepare and service drinks and simple meals with or for the service user customer
ensuring nutritional needs are met.
• Accompany service user outside the home e.g. hospital/GP appointments etc.
• Support customers with other tasks e.g. making telephone calls on their behalf,
reading and responding to correspondence, completing simple forms (training will be
provided) as directed by the customer etc.
• Ensure services provided by AUKEL in the community are safe and person centred.
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.
• Provide cover in the case of sickness and annual leave periods of colleagues.
• Support service user reviews, ensuring all visiting information is uploaded on to
AUKEL’s organisational case management system.
• Meet with volunteers to provide support and guidance.
• Work with a range of professionals including:
• Supporting health and social care professionals with patient discharge
• Liaising with the hospital health and social care professionals (e.g. Social Workers) to
facilitate smooth supported discharge.
• Handypeople & contractors

Administration

• Input all records, reviews, and visiting information to service user’s case notes in a
timely manner to maintain up-to-date and accurate records on AUKEL’s case
management system (currently Charity Log/Call-round App).
• Report all “no access” failed visits, or changes in service users’ condition or
circumstances in accordance with AUKEL’s policies and procedures.
• Ensure service user comment sheets are completed.
• Support the return of customer comment sheets and general feedback in respect of
your own service users.

Quality

• Ensure services provided in the community are delivered in line with the Care Quality
Commission (CQC) principles.
• Deliver all work in line with AUKEL quality mark standards.
• Commit to undertaking the Care Certificate, if not already held or in possession of NVQ
level 2.
• Complete essential training as required by AUKEL to provide safe services.

Liaison

• Work in collaboration with other agencies providing support within the customer's
home.
• Work under the direction of the service manager and project officer/s.
• Represent AUKEL and participate in appropriate external meetings and events to
remain aware of local, regional, and national issues affecting quality and compliance
issues affecting care and home support services.

General

• Meet regularly with your line manager for support, supervision, and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of AUKEL.
• Complete any training which is required to fulfil the role.
• Carry out the duties of the post in accordance with AUKEL policies and procedures
including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene,
Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation),
Safeguarding Vulnerable Adults etc.
• Work within AUKEL’s expectations of professional boundaries and confidentiality

Functional Links

• The post holder reports to the manager.
• Close working with NHS health & social care professionals.
• Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and
Age UK Waltham Forest.
• Close working with AUKEL internal departments e.g. information and advice, advocacy, Take
Home & Settle services, and volunteering department etc.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that
encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have
what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.

Desirable

• Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
• Experience of working collaboratively with external partners.
 

Knowledge & Understanding

Essential

• Understanding and commitment to empowering individuals to reach their full potential.
• Understanding the principles of confidentiality in practice. 
• Understanding of safeguarding and when to raise a concern.
• Understanding of stigma and discrimination, and the impact this has on people’s lives.

Desirable

• Knowledge of local services available to adults and their carers
• Understanding of hospital discharge procedures.
 

Skills/Attributes

Essential

• Excellent interpersonal skills
• Good English verbal and written communication skills
• Good planning and organisational skills.
• Ability to work independently and as part of a team
• Ability to prioritise and manage time and resources in a competent manner
• IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
 

Desirable

• Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc. 
• Able to use Charity Log (CRM used by AUKEL). Training will be provided as
necessary.
• Ability to drive with use of own vehicle (mileage and essential car users will be paid).

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.
• The role requires daily travel across East London

As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You’ll help our supporters grow in engagement with their sponsored children and Compassion’s ministry. 

By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name. 

Key Responsibilities

• Actively maintain and promote Compassion UK’s Christian ethos and values 
• Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.

The successful candidate will have:

• Customer service experience.  Demonstrated ability to engage customers and manage their inquiries effectively. 
• Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.   
• Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests. 
• A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
• Adaptable, flexible, and resilient.  Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters. 
• There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)

Location, hours and benefits

Office-based at Compassion House, Fleet, Hampshire

Hours
Full-time | 35 hours per week OR

Part-time | 21 hours per week 

You will be contracted to work between Monday to Saturday between 08:00 – 18:00, allowing for workload variations. However, the general working week will be Monday - Friday. 

In return, you will get
 

�� Enhanced annual leave. 25 days of annual leave plus bank holidays, with 3 extra gifted days at Christmas to help you rest and recharge.

�� Enhanced Pension scheme. 10% employer contribution to help you plan for the future.

�� Private medical and dental cover. Comprehensive health support for you and your family.
�� Income protection and life cover. Including 4x salary life insurance and group income protection.
�� Enhanced policies. Family-friendly leave, support for carers, and enhanced sickness leave.
�� Employee Assistance Programme (EAP). Confidential support through Help@Hand, including counselling, wellbeing resources and staff discounts.
�� Specsavers eye care vouchers. Routine eye tests and support for screen-use glasses.
�� Electric car scheme. Salary sacrifice scheme to support sustainable travel.
�� Time in lieu. Recognising your commitment and flexibility.
�� Free parking at Compassion House
�� Access to Compassion House gym. With shower facilities to support your wellbeing.
�� Access to the Company Shop.
�� Celebrating life milestones. We love to celebrate birthdays, weddings, babies and more.
�� Tea and Treat Wednesdays. A midweek moment to pause and enjoy together.
�� Fully equipped kitchen and breakout areas. Space to relax, connect and refuel.
�� Free tea, coffee and fruit in the office
�� Hot-desking freedom. Sit where you want, when you want.
�� Daily team prayers and devotionals. Time to reflect, worship and grow together.
�� Compassion updates and worship events
�� Smart casual dress code
�� Learning and development opportunities. Grow your skills through training, mentoring and coaching.
�� Recognition programmes. Including formal rewards, shout-outs, service awards and more.
�� Flexible and hybrid working. 
Apply by
10 am on 25 January 2025
Interviews will be conducted as applications are received.

*Please submit your application as early as possible as Compassion UK reserve the right to close this vacancy early. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies.

Please note that we can only consider applicants who presently have the right to work in the UK.

Are you a detail-oriented professional with a strong background in quality assurance?

TPP are recruiting for an Assurance Officer on behalf of our client, a longstanding professional membership and awarding body.

Benefits

• Salary: £32,500-34,000 per annum, depending on experience
• Employment type: FTC to 31st May 2026
• Hours: Full time, 35 hours per week
  • 9am-5pm Monday-Thursday with 45 minutes lunch
  • 9am-4pm Friday with 1 hour lunch
• Working arrangements: Hybrid working (office in London)
• Other: Significant investment in employee CPD

 
 
About the Organisation
 
Our client, a respected professional body, plays a key role in maintaining quality standards within the training and certification sector. Working closely with training providers, this organisation is committed to upholding high standards of compliance and quality assurance to support the development of industry-recognised training programmes.

The Role
 
As an Assurance Officer, you’ll manage a portfolio of Approved Training Providers (ATPs), ensuring they meet the organisation’s stringent quality criteria. You’ll deliver exceptional customer service, address quality issues proactively, and support the ongoing quality assurance of the organisation’s certified training courses. Your role will also involve reviewing online exam videos to maintain the integrity of assessments.

Key Responsibilities

• Manage applications from organisations seeking ATP status or course certification.
• Build and maintain strong relationships with ATPs, responding to queries promptly.
• Plan and support quality assurance activities, including audits, course observations, and performance analysis.
• Review proctoring videos to identify potential malpractice and ensure compliance.
• Handle quality issues, including complaints, delegate feedback, and pass rate data.
• Prepare reports and data for audits and investigations.
• Manage invoicing and payment processes for ATPs and Technical Assessors.
• Contribute to process improvements, enhancing the ATP and learner experience.

 
 
Skills and Experience required

• Strong experience in quality assurance, ideally within an awarding organisation, regulatory environment, or professional body. 
• Exceptional attention to detail and ability to critically assess information, identifying potential risks or irregularities. 
• Strong customer service and account management skills with experience in building relationships with stakeholders. 
• Proficiency in Microsoft Office and experience with CRM systems. 

 
 
Interviews

• 2 stages
  • 1st stage online
  • 2nd stage in person (London)

 
 
To Apply

• Covering letter
  • No more than 2 pages of A4
  • Addressing the required skills and experience listed above
• CV

 
 
Deadline for Applications

• ASAP – applications will be reviewed on a rolling basis

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

An exciting opportunity has arisen to join a lively, dynamic and driven fundraising events team. Over the last decade, Breast Cancer Now has built up a strong events function, with community fundraising and events currently accounting for nearly a quarter of the charity’s overall voluntary income.

Due to internal promotions, we’re now looking for 2 new events officers to play a key role within the team. Managing the delivery of our varied portfolio of challenge events, currently comprising of running, cycling, swimming and trekking challenges and engagement events such as our Carols by Candlelight, supporter focussed events and key internal events too. You’ll be a supporter for hundreds of fundraisers, acting as a point of contact and an ambassador for the organisation to excite and retain our supporters.

This role is a vital role in the events team and is perfect for someone looking to take that next step in their career.

About you

We’re looking for an individual with excellent attention to detail and a passion for charity fundraising. An understanding of and experience with administrative tasks as well as event logistics and working in a fast-paced environment is desirable.

You’ll be a key point of contact with hundreds of our supporters and staff, many of whom will be in touch via email, phone or social media, so an understanding of using these channels and delivering customer service, particularly in the charity sector, is preferable. You should also have a demonstrable ability to work to deadlines and have experience working as part of a team.

We’re a dedicated team with our supporters at the heart of what we do, if you have an interest in charity fundraising, events management, and supporter experiences then this could be the role for you.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer recruitment team.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date 22 January 2026 9am

Interview date 29 January 2026, 30 January 2026

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Operations Officer

Location: London / Hybrid – 4 days on-site to begin with
Contract: Full time, 10-month Fixed Term Contract
Salary: £34,000 FTE

MLC Partners is delighted to be exclusively supporting a values-led charity to recruit an experienced Operations Officer to join their small, collaborative team. This organisation is mission-first, focused on creating long-term positive social impact, and is looking for someone who is proactive, adaptable and motivated by purpose-led work.

This is a fantastic opportunity for someone who is eager to learn, grow and make a real difference, while supporting people, processes and culture across the organisation.

Key Responsibilities:

• Overseeing the day-to-day running of the London office and supporting a welcoming, well-organised workplace
• Managing supplier relationships, including technology providers, and acting as first point of contact for troubleshooting and tech support
• Supporting operational compliance, contracts, documentation and internal processes
• Assisting with finance administration, including invoicing, raising purchase orders and basic reconciliations
• Supporting the CEO with diary management, particularly around Board meetings and key governance activity
• Coordinating logistics for staff events, away days and meetings
• Playing a key role within the operations team, contributing to staff morale and office culture

About you:

You will be an organised, confident and proactive Operations professional with a strong work ethic and a genuine interest in working within the charity sector.

• Previous office or operations experience
• Strong organisational skills with the ability to manage competing priorities
• Confidence using technology and learning new systems quickly
• A proactive, adaptable mindset with a “can-do” attitude
• The confidence to support senior leaders and work closely with a CEO
• Any experience supporting events, away days or team activities would be an advantage, but is not essential
• An open mind and a genuine interest in working for a mission-driven, purpose-led organisation

Charity sector experience is desired but not essential - values alignment and attitude are key.

Applications are under constant review, with our client keen to interview in January and appoint the right candidate for a quick start. Please apply now, or reach out to Briar at MLC Partners for a confidential conversation.

Philanthropy Officer

We are seeking a motivated and detail focused individual to support major donor and legacy fundraising activity, ensuring exceptional stewardship and first class supporter care.

Position: Philanthropy Officer
Salary: £29,000
Location: Hybrid with regular office working in London SE11
Hours: Full time
Contract: Permanent
Closing date: 10am, Monday 19 January 2026

About the Role
This is a key opportunity for someone who thrives on structure, accuracy and stewardship. You will provide vital administrative and coordination support to relationship fundraising, ensuring donor records are accurate, communications are high quality and supporter journeys are handled with professionalism and warmth.

Your work will support a range of major donor activities including prospect research, event logistics, data management, producing communications and coordinating stewardship tasks. You will manage donor information on CRM systems, support Gift Aid and reporting, prepare briefing materials and help deliver well organised fundraising events from invites to follow up.

Key Responsibilities:

• Maintain and update donor data and records, ensuring accurate logging of communication and donations
• Process and record pledges, support finance reconciliation and enable Gift Aid processes
• Research prospects and prepare concise background notes and profiles
• Support donor communications including emails, letters, and reports
• Assist with logistics for donor events including invitations, RSVP tracking, materials and delivery
• Respond professionally to supporter enquiries and support legacy stewardship
• Ensure compliance with GDPR and fundraising regulations
• Produce mailing lists, segmented data and supporter reporting

About You

• Highly organised with strong attention to detail and pride in administrative accuracy
• Able to manage multiple tasks and deadlines while maintaining quality
• Confident using CRM systems and digital tools
• Professional written communication skills with the ability to draft compelling supporter content
• Comfortable supporting events and managing logistics
• Proactive, reliable and motivated by delivering high standards
• Knowledge or experience in donor stewardship or charity administration is desirable
• A collaborative team player who can work independently and with initiative

About the Organisation
This role sits within a forward thinking mission driven organisation focused on supporting access and progression in music education and widening participation. You will join a collaborative and supportive team environment committed to delivering excellence and positive impact across fundraising, programmes and partnerships.

Other roles you may have experience of could include: Development Officer, Fundraising Administrator, Donor Relations Assistant, Legacy Coordinator, Events and Stewardship Officer, Supporter Care Coordinator, Assistant Development Officer, Fundraising Assistant, Community Fundraising Assistant, Individual Giving Assistant, Corporate Partnerships Assistant, Trusts and Foundations Assistant, Supporter Engagement Assistant, Prospect Research Assistant, Grants and Bid Writing Assistant, Events and Fundraising Assistant, Supporter Services Assistant, Income Generation Assistant, Stewardship Assistant, Philanthropy Assistant and Relationship Fundraising Assistant. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Individual Giving Fundraiser

Salary: Circa £31k

Team: Supporter Engagement Team

Hours: 37.5 Monday-Friday

Location: Shooting Star House, Hampton, TW12 3RA (Hybrid working pattern)

About Shooting Star Children’s Hospices

We have an exciting opportunity for an Individual Giving Fundraiser to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

We are looking for an enthusiastic and motivated Individual Giving Fundraiser to support the Supporter Development team as Individual Giving Fundraiser. 

This is an exciting and varied role will be providing a key role in developing and increasing income, donor acquisition and engagement across SSCH’s Individual Giving fundraising programme, including legacies. The post will work to maximise potential and develop both new and existing donors, through targeted donor development campaigns, supporter acquisition and retention programmes.

The post holder will work flexibly across the Individual Giving income streams including individual donations, campaigns, gifts in memory and legacies. As part of this, a key responsibility will be the relationship management and support to any of our supported families who choose to fundraise for SSCH. This role will also support with legacy administration.

This role will combine a targeted driven approach with excellent donor care and relationship management helping to drive growth and income.

About you

The successful applicant will have demonstrable experience within a fundraising or comparable role. Ideally the candidate will have some legacy administration experience.

You will also have an ability to work independently and collaboratively as part of the wider fundraising team to ensure success of income growth.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders

Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Sightsavers is looking for a bi-lingual HR and Talent Officer (English and French) to work within our HR Operations team

Salary: £28,992 to £34,108

Location: UK remote - with monthly travel to Haywards Heath, West Sussex

Contract: 12-Month Fixed-Term Contract

Hours: This is a full-time role with some flexibility around hours worked and mostly home working - within the UK

Sightsavers is an international charity working to prevent avoidable blindness, support equality for people with disabilities and advocate for change. We work in more than 30 countries worldwide, focusing on Africa and Asia.

We are seeking a bi-lingual (English and French) HR and Talent Officer to work within our busy HR Operations team and provide advice, guidance and support on all areas of the employee lifecycle from recruitment onwards, engaging with our c. 850 employees and stakeholders to creatively problem solve talent, people, contractual and legal issues.

About the role

This is an exciting role within the team and the postholder will actively engage in the use of our systems, lead on and support multiple HR Operations projects and deliver outcomes to a high standard for our inspirational colleagues located around the world.

Typical duties will include:

• Identifying, designing and implementing successful recruitment campaigns that attract a diverse pool of candidates, and all related activities
• Preparing contractual paperwork
• Supporting employee onboarding, lifecycle activities and offboarding via a range of HR systems
• Responding to staff queries relating to the use of a number of HR systems in a constructive and timely manner
• Actively engaging with HRIS software changes
• Completing HR Operations onboarding requirements for new hires, including bilingual inductions and reasonable adjustment signposting
• Leading and delivering knowledge sessions
• Pay and benefits administration in conjunction with the Payroll team
• Working collaboratively as part of a proactive team to provide an effective HR Operations service to stakeholders

This is an involved and varied role. Please read the full job description for further details

Benefits 

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, cycle to work scheme, discounted gym memberships and wellness discounts. If you choose to work in or are visiting our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.

About you

We are looking for a proactive, service-driven and organised individual with experience in an HR Officer/ Advisor and Talent Acquisition environment or within a Shared Services role. To succeed in this role you will also have:

• Proven experience in an HR Officer/Advisor and Talent Acquisition environment or Shared Services role (essential).
• Basic understanding of employment law in any of Sightsavers’ locations.
• Ideally previous HR/recruitment experience within an international or complex organisation.
• Demonstrable planning and prioritisation skills.
• Knowledge of HR and ATS/CRM systems, able to review and contribute to enhancing utilisation of HR databases. 
• Intermediate level knowledge of Microsoft 365 products.
• Experience of leading on projects, fostering positive relationships and upskilling stakeholders as required. 
• Proactive attitude to change with the ability to recommend improvements to process and practice, leading  through to implementation.
• Fluency in French (essential).

Please read the job description for full details of the essential knowledge and skills required for this role.

Next steps

To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying. Please note that there will be an expectation that you can visit our offices in Haywards Heath, West Sussex (RH16 3BW) on a monthly basis. We will be reviewing applications as they are received and plan to schedule interviews in mid-January. Longlisted candidates will be asked to complete an assessment including language, problem-solving and software skills. We reserve the right to end this advert early or to extend the deadline.