5 Customer service advisor jobs in Belfast

The Independent Publishers Guild is the charitable membership organisation for independent publishers. For more than 60 years we have connected the UK's thriving community of independent publishers and their partners via conferences, events,
training, mentoring, awards, information, collective stands at book fairs and much more.

Head of Finance and Operations, and Company Secretary
Purpose of the Role
The Head of Finance and Operations will be responsible for the financial integrity of the Independent Publishers Guild. They will provide financial and operational input to support the Chief Executive and Trustees’ strategic decisions. The role will include that of Company Secretary.

Duties
Finance

• Assist the IPG Chief Executive and Trustees in developing organisation growth strategies
• Responsible for the IPG budget and financial planning. Review and ensure adherence to the budgets for each functional area within the organisation
• Interpret financial information and provide updates and information as needed
• Ensure best practice to minimise financial risk and ensure that the company's financial practices are in line with statutory regulations and legislation
• Calculate and pay monthly salaries through Xero
• Deal with PAYE/NI and pay HMRC monthly
• Reconcile all bank accounts on at least a monthly basis
• Download sales invoice information from the IPG CRM (iMIS) and post into Xero
• Reconcile credit card transactions
• Reconcile sales figures between the IPG CRM (iMIS) and Xero
• Reconcile all bank accounts on at least a monthly basis
• Administer Company Pension Schemes
• Administer Childcare Voucher Scheme
• Prepare end of year returns, Class 1A return, P60s etc
• Work with the auditing firm to ensure financial monitoring excellence and the unqualified audit report is submitted as part of the annual reports
• Work with the VAT advisor and Corporation Tax advisor
• Monitor cash-flow, bank accounts, investments, and other financial transactions
• Post all Purchase Invoices to Xero, pay all Invoices
• Prepare monthly management accounts and ensure that the company’s statutory tax and reporting requirements are met on time

Operations

• Develop and maintain all necessary systems and procedures to ensure effective and efficient financial management within the company
• Create and maintain relationships with service providers and contractors, including banking institutions and investment companies
• Responsible for purchase and disposal of fixed assets for the organisation
• Liaise with BT re phone/broadband contracts
• Oversight of the Company’s HR record keeping

Company Secretary

• Provide a Company Secretarial function, including ensuring that all records are kept up to date at Companies House and the Charity Commission
• Liaise with the Charity Commission and Solicitors to ensure compliance
• Attend Board Meetings
• Attend AGM and present Accounts

Other

• Any other activities required by the Chief Executive and Trustees
• Experience of working for a charity desirable
• Accounting qualifications required (ACCA/ACA/CIMA/ICAS)
• This is a part-time, remote role – approx. one day a week

Donkey Welfare Adviser

We now have an excellent secondment opportunity for a dynamic and resourceful individual with a proven track record of community-based animal welfare work, excellent decision-making and time-management skills and a strong customer service ethic to join the team as Donkey Welfare Adviser for South Wales.

Position: Donkey Welfare Adviser

Location: Home based (it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable)

Hours: Full-time, working an average of 37.5 hours per week on an annualised hours basis.

Salary: £40,389 per annum

Contract: Fixed term maternity cover contract starting on 14 December 2026 until 3 March 2028

Closing Date: Sunday 27 September 2026. Please note this role may close earlier than advertised so apply as soon as possible.

Interview Date: Sidmouth, on Tuesday 27th Wednesday 28th October 2026

About the Role

Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front-line role in the work of the Sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high-quality rehoming scheme, and acting as an ambassador for the charity at all times.

Your principal duties and responsibilities will include:

• Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
• Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
• Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
• Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
• Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
• Working proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
• Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.

About You

You will be a positive influencer able to promote and model our values in all areas of your work, with a high level of equine knowledge with significant experience of working with equines.

You will also have:

• A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
• An understanding of equine behaviour and demonstrable practical experience in the field.
• Able to influence change and respond appropriately in emotional challenging or confrontational situations.
• Excellent communicator able to deliver advice and training to stakeholder groups with varying experience.
• Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.

Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.

Benefits include:

• Competitive pension.
• Life assurance – 2 x annual salary
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service pro rata
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Life assurance.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Welfare, Animal Welfare, Equine, Donkey, Animal Welfare Advisor, Donkey Welfare Advisor, Animal Welfare Officer, Donkey Welfare Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Donkey Welfare Adviser

We now have an excellent secondment opportunity for a dynamic and resourceful individual with a proven track record of community-based animal welfare work, excellent decision-making and time-management skills and a strong customer service ethic to join the team as Donkey Welfare Adviser for Oxfordshire, Berkshire and Hampshire.

Position: Donkey Welfare Adviser

Location: Home based/Oxfordshire, Berkshire and Hampshire (it is preferable that candidates live centrally within region to gain easy access to travel and communication networks. However, locations close to the defined area may be considered if operationally viable)

Hours: Part-time, working an average of 32 hours per week on an annualised hours basis.

Salary: £40,389 per annum

Contract: Fixed term maternity cover contract starting on 11 January 2027 until 3 April 2028

Closing Date:Sunday 4 October 2026. Please note this role may close earlier than advertised so apply as soon as possible.

Interview Date:Sidmouth, Wednesday 28 October and Tuesday 27th October 2026.

About the Role

Donkey Welfare Advisers are professionals in the field of donkey and mule welfare. They play a key front-line role in the work of the Sanctuary: responding to donkeys in need, supporting donkeys in the community, growing and managing a high-quality rehoming scheme, and acting as an ambassador for the charity at all times.

Your principal duties and responsibilities will include:

• Promoting good welfare for donkeys and mules by working proactively to support, guide and educate key audiences and by sharing best practice.
• Communicating effectively with groups from all social, racial, and cultural backgrounds, often in highly emotive and sometimes confrontational circumstances.
• Delivering high quality, impactful training to a range of stakeholders in a style suitable to the audience and the resources available.
• Responding to future care enquiries, working creatively to identify suitable alternatives to sanctuary care where appropriate, and gathering and co-ordinating relevant information to inform donkey placement decisions and help owners make informed choices for their donkeys, including end of life decisions.
• Supporting a good quality rehoming scheme by ensuring donkeys are placed in the most suitable environments for their needs.
• Working proactively to prevent/alleviate suffering, referring to and/or collaborating with enforcement agencies when necessary.
• Providing reliable evidence for welfare investigation cases, including witness statements and other relevant evidence in court compliant formats, and attending court to give evidence as required.

About You

You will be a positive influencer able to promote and model our values in all areas of your work, with a high level of equine knowledge with significant experience of working with equines.

You will also have:

• A working knowledge of legal practicalities and experience of the application of relevant animal welfare legislation.
• An understanding of equine behaviour and demonstrable practical experience in the field.
• Able to influence change and respond appropriately in emotional challenging or confrontational situations.
• Excellent communicator able to deliver advice and training to stakeholder groups with varying experience.
• Strong interpersonal skills, comfortable with making new contacts and able to develop and maintain strong working relationships with internal and external stakeholders.

Before applying, please ensure that if successful in being called to interview, you would be able to attend in person on the specified date, as we cannot guarantee that we will be able to accommodate requests for alternative arrangements.

Benefits include:

• Competitive pension.
• Life assurance – 2 x annual salary
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service pro rata
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Life assurance.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Welfare, Animal Welfare, Equine, Donkey, Animal Welfare Advisor, Donkey Welfare Advisor, Animal Welfare Officer, Donkey Welfare Officer.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Philanthropic Partnerships Lead – Trusts and Foundations (parental leave cover)

Application Closing Date: 9th October 2026

Location: Remote or hybrid working within the UK (preferably within regular commuting distance to London); individuals will be required to attend episodic in-person office days in London as needed and additional external facing events as prescribed by the organisation. This role requires applicants to be able to show that they have the right to work in the UK.

Term: full time - 35 hours a week. This is a fixed term contract for a period of 12 months covering parental leave. Ideally looking for a candidate to commence the role from November 2026.

Organisation: Global Greengrants Fund UK

Salary: Salaries at Global Greengrants Fund UK (GGF UK) are dependent on applicable salary scales, internal pay policies including equity considerations and budget. Due to the ways in which salary negotiations perpetuate existing structural inequities, GGF UK has moved away from salary negotiation processes for any candidate. Our best offer for this position is £70,600 per annum.

Benefits: We have improved our benefits package and we now offer 10% employer’s pension contribution, remote and flexible remote working, generous family and sick leave, employee assistance programme, health and life insurances, 28 days annual leave plus all UK bank holidays.

About Global Greengrants Fund

Global Greengrants Fund (GGF) supports grassroots activists and civil society organisations around the world working to address environmental and social justice in over 160 countries.  GGF applies a participatory and decentralised model in making grants to grassroots groups through regional and thematic boards of advisors, global partner networks and independent funds, to support grassroots environmental and social justice action.

Global Greengrants Fund comprises two organisations: one located in the USA, Global Greengrants Fund Inc (established in 1993), and Global Greengrants Fund UK (established in 2012). The two organisations work closely together with a shared grantmaking programme and strategic collaboration at the senior leadership level. GGF UK consists of sixteen staff members working on fundraising and influencing philanthropy; finance; communications; and operations, with all of these functions operating autonomously but in close collaboration with their US counterpart functions.

Global Greengrants Fund has experienced tremendous growth over the past two years and we are thoughtfully, yet rapidly, growing our annual grantmaking, our philanthropic advocacy, and our global partnerships and collaborations to new levels as part of our ongoing transformative journey.

The Role

The Philanthropic Partnerships Lead – Trusts & Foundations will contribute to Global Greengrants Fund UK’s fundraising and partnership objectives by stewarding a portfolio of existing and new Trust & Foundation supporters to secure significant restricted and unrestricted grants and donations for the organisation. Working as part of the Philanthropic Partnerships team and reporting to the Director of Philanthropic Partnerships, the postholder will also collaborate closely with colleagues across the global organisation Global Greengrants Fund, particularly within the Programmes, External Relations and Finance functions.

The Candidate Profile

The post holder will be an experienced, senior-level fundraising leader with a track record of securing and developing successful collaborations with trusts, foundations and partner organisations to achieve ambitious income goals; extensive experience in developing pitches, proposals, and fundraising products; and a strong interest in environmental justice, international development or human rights issues. They will have an extensive knowledge of the funding and philanthropy sectors in the UK and Europe; excellent written and verbal communication skills; and be confident in engaging a wide range of internal and external stakeholders, including at senior levels.

The candidate will excel in relationship building and interpersonal skills, capable of managing complex relationships and politics. With excellent written and verbal communication skills in English, they will be adept at developing compelling proposals, presentations, reports, and other fundraising materials. Additionally, they will demonstrate strategic, innovative, and analytical thinking, with a strong capacity for complex problem-solving and decision-making.

The right candidate will understand Global Greengrants Fund’s core values and be committed to the guiding principles and mission of Global Greengrants Fund and ensure they uphold them in the way they take up the responsibilities of the role. They will value transparency and accountability, demonstrating strong critical thinking, strategic risk management, and the ability to influence and resolve differences across boundaries. With a high degree of self-awareness and insight, the candidate will excel in building strong interpersonal relationships, both within and outside the organisation, and possess outstanding communication and collaboration skills.

How to Apply

Please review the full job description and person specification on our website and submit your application via email. Please note that the email address to address your application is listed in the job advert on our website. 

In your application, please send a copy of your current CV and covering letter by 9th October 2026 at 23:00 GMT.  You will need to submit these in English. If you’re intrigued by this position but feel like you don’t fit the profile precisely, please still apply. You can ask questions or seek further information to feel able to apply by emailing us.

We thank all those who apply, but only shortlisted candidates will be contacted. 

Global Greengrants Fund UK is an equal opportunities employer. We strongly encourage applicants from all backgrounds and walks of life. We believe that diversity and inclusion among our team is critical to our success. We seek to recruit, develop and retain the most talented people from a diverse candidate pool and welcome applications from all qualified candidates. We do not discriminate on the basis of race, colour, religion, ethnicity, gender, disability, sexual orientation or gender identity.