Customer service advisor jobs in belfast
Location: Remote based
We are looking for a Healthcare Advisor to join our Helpline Team to provide personalised support to our beneficiaries, their families, and carers that will help them take control of their wellbeing, live independently, and improve their health outcomes.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
Reporting to the Healthcare Advisor Manager, you will provide holistic approach general advice on lung conditions, welfare benefits, smoking cessation as well as much more based on an individual’s needs within the remit of the role.
You will have excellent customer service skills, the ability to communicate effectively over the telephone and through digital channels demonstrating empathy, discretion, and diplomacy as appropriate. You will have experience working within a helpline environment and the ability to assess the needs of callers. There will be a period of competency-based training both initially and over the first six months of employment which must be completed to perform all the duties of the job to the required standard.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
About you
You are an experienced and values-led HR professional with a track record of strategic leadership and operational delivery. You are comfortable working across the full range of HR functions, from leading organisational development and change to ensuring high-quality operational support.
You are a trusted advisor to senior leadership, with excellent influencing skills and the ability to coach and support managers at all levels. You are also passionate about building inclusive workplaces and supporting staff to thrive.
About the role
As a core member of the Leadership Team, the Head of HR will lead the development and implementation of Plantlife’s people and culture strategy to enable a thriving, inclusive and high-performing workplace.
The postholder will oversee both strategic HR initiatives and proactive and efficient HR operations, providing a high level of customer service and ensuring our people policies, systems and culture are aligned with Plantlife’s goals and values.
With a staff team of almost 100 staff located across the UK, primarily working remotely, this role is critical to embedding values-led leadership, building organisational capability, and ensuring all staff have access to the tools they need to succeed.
This is a pivotal role for someone who thrives on balancing strategic influence with operational excellence, supporting our ambition to be an employer of choice in the conservation sector.
To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!
Please note we do not accept CV's.
The client requests no contact from agencies or media sales.
Lead multi-million-pound partnerships for the UK’s largest nature conservation charity and Europe’s biggest nature-focused NGO, helping to build a future where nature and business thrive.
The Business Engagement team leads the RSPB’s work with the private sector and plays a central role in the charity’s strategy, working with businesses as agents of change. With a clear strategy and strong ethical foundations, the team are well positioned to raise £15 million through corporate partnerships by 2030 – and this role is central to making this happen.
Reporting into the Head of Business Engagement, you will oversee and grow a portfolio of multi-million-pound, strategic corporate partnerships, and ones that have the potential for this, ensuring they deliver both significant income and deep impact for nature. Partnerships include Tesco, Co-op, Ella’s Kitchen, Cemex and Barratt.
Working closely with the Head of New Business & Impact and the Head of Business Practice & Advocacy, you will deliver on RSPB’s Business Engagement Strategy, which focuses on:
- Investing in nature at scale
- Driving business practice change
- Influencing policy and systems
- Reaching new audiences through customers, employees and B2B engagement
As Head of Partnership Delivery, you will:
- Lead RSPB’s most strategic corporate partnerships, overseeing a portfolio that includes Tesco, Co-op, Cemex and Ella’s Kitchen. These relationships are already delivering conservation impact and income, but there is more potential to unlock.
- Manage and mentor a skilled team of four, with a collaborative, empowering leadership style and people-first approach
- Drive income growth and unlock new value from existing partners – including funding for restoration, nature projects, biodiversity in supply chains, engaging with business customers and employees’ and behaviour change initiatives
- Work across internal teams – including Global Conservation, Country teams, Fair to Nature, Policy & Advocacy, Finance and Communications – to integrate technical expertise and policy influence into our partnerships
- Play an active leadership role across the Business Engagement team and wider RSPB, helping evolve their approach to corporate engagement and championing the role of business in nature recovery
Ideal skills and experience:
- A track record of leading and growing high-value, strategic partnerships – ideally at a multi-million-pound scale
- Strong strategic and commercial thinking, with the ability to balance income generation and mission-driven impact
- A collaborative, empowering leadership style with a people-first approach (team leadership experience is essential)
- Experience of influencing and engaging senior stakeholders, both internally and externally
- Confident managing sensitive ethical considerations and public scrutiny
- Experience or interest in sustainability, ESG or climate is helpful, but not essential
- Could suit someone stepping up from a senior partnerships role
Employee benefits
This is a home-based role, open to candidates across the UK, with a preference for someone based in England. Regular team meetups in London or at Sandy HQ (Bedfordshire), with travel costs reimbursed.
Benefits include:
- 34 to 38 days’ annual leave (depending on length of service), including bank holidays
- Up to 7% employer contribution pension scheme
- Life assurance (5x salary)
- Four-week paid sabbatical after five years
- One paid volunteering day per year
- Generous sick pay
RSPB are partnering with QuarterFive for this appointment.
Suitable candidates will be contacted by Ed Cherry at QuarterFive.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
This role will support Kinship to operate as an effective charity by ensuring effective day-to-day operations and seamless delivery of the People function at the charity.
You will bring your People leadership experience, attention to detail and excellent communication skills to the role. You will be structured in your approach to ensure that day-to-day issues are handled while also working to improve processes and systems. You will be credible with senior management and able to articulate and balance the trade-offs of a People leadership role.
You will be able to balance multiple competing priorities and prioritise effectively, A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues. You will be highly motivated by our mission, recognising that excellent internal People processes are essential to allowing others to effectively complete their roles and achieve our mission.
You will be a powerful ambassador for our mission, credible with other HR and CSR professionals working to implement kinship friendly employer policies and processes.
Key Responsibilities include:
-
Work with the Chief Operating Officer (COO) and the Executive management team to design, develop and embed a high-quality HR function to support the employee life cycle.
-
Responsible for ensuring all policies, procedures, and processes relating to people and culture, work effectively, efficiently and in line with legal requirements.
-
Responsible for all People matters, ensuring they are handled fairly and consistently in line with policies and procedures.
-
Support and advise line managers on People, EDI and change management activities, including promotions, disciplinary, capability and grievance procedures.
-
Organise line manager training to ensure line managers understand their responsibilities and apply policies consistently.
-
Responsible for the candidates’ recruitment experience. Ensure candidates receive a consistent and professional recruitment experience.
-
Responsible for job descriptions, person specifications, recruitment packs and job adverts.
-
Ensure offboarding processes are robust and implemented consistently to safeguard the charity’s assets and to comply with Data Protection rules.
-
Lead on the delivery and growth of the ‘Kinship Friendly Employers’ scheme, driving growth in the scheme and the number of bronze, silver and gold partners
-
Ensure Kinship role models ‘Kinship Friendly’ employment practices and seek opportunities to share these as examples with other HR professionals.
-
Support fundraising efforts with corporate supporters who are ‘Kinship Friendly Employers’
Essential criteria includes:
-
HR qualification or significant demonstrable experience.
-
Coaching qualification or significant demonstrable experience.
-
Demonstrable experience of supporting the development of a high-quality People function within a growing organisation.
-
Demonstrable experience working in a changing and flexible organisation.
-
Demonstrable problem-solving and conflict resolution abilities.
-
Demonstrable knowledge of best practices, employment laws, and regulations.
-
Effective communication skills.
-
Strong interpersonal skills – a genuine team player able to relate to a wide range of people.
-
Ability to work on own initiative and manage own workload.
-
Demonstrable experience of EDI principles.
Desirable experience includes:
-
Personal experience of kinship care.
-
Experience of working in a dynamic and fast-changing workplace.
-
Exceptional business-partnering skills
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
How to apply
Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.
- Application deadline: Thursday 22 May, 9am
- First interview: 29 May - 2 June
- Second interview: TBC
Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early!
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 pages on your covering letter.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.