Customer service advisor jobs in Belfast
We are seeking a talented and experienced Marketing Officer to join our Innovation and Insight Team within the Giving Directorate. In this role, you will be responsible for managing, developing, and implementing a comprehensive communications strategy to support the directorate's work, ensuring effective promotion of giving and fundraising initiatives. As part of this you will be tasked with creating campaigns and reports, working with external design firms, or developing resources internally to ensure wide ranging impact.
You will also provide marketing and communications consultancy for Dioceses, Giving Advisors, and Churches, predominantly within the context of the Parish Share Project.
You will work collaboratively across the whole Giving Directorate, collating resources, case studies, and potential messaging opportunities to weave into wider strategic communication, either through our own channels or in partnership with the Communications and Digital Communications teams.
This is a remote fixed-term role till 31 December 2028 with a possibility of extension funding dependent.
Responsibilities
- Lead the development and execution of a strategic communications plan for the Giving Directorate.
- Deliver comprehensive communication to key stakeholders including Giving Advisors, Dioceses, and Churches, through, but not limited to, the management of Directorate websites and digital platforms.
- Create and manage marketing campaigns to promote giving and fundraising across the Church of England (e.g. Generosity Week)
- Develop and share a bank of case studies and examples of local impact, sharing the stories of what's happening on the ground.
- Act as a marketing consultant for the Parish Share Project, assisting dioceses in their communication with churches.
- Collaborate with the Communications and Digital Communications departments particularly, as well as other NCI departments, to align directorate efforts with the wider organizational strategy and to utilize national communication channels for Giving marketing campaigns.
- Alongside directorate members, partner with external agencies on joint campaigns (e.g. Farewill)
- Partner with the Senior Data Analyst, to conduct market research and analyse data to inform marketing and communication strategies.
- Build and maintain strong relationships with key stakeholders, including Giving Advisors, Churches, Cathedrals, and Dioceses. This will also incorporate the development of a new customer service portal.
- Stay updated on industry trends and best practices in marketing and communication.
- Oversee the production of marketing materials, ensuring brand consistency and high-quality output, including the maintenance and creation of directorate brands and sub-brands and associated resources (e.g. powerpoint templates, promotional flyers)
- Provide regular reports and insights on campaign performance and make data-driven recommendations for improvement.
- As part of the wider Directorate output, provide presentations where necessary to key-stakeholders including General Synod, Diocesan Consultation Forum, and the Giving Advisor Network.
- Offer support and training to members of the directorate and the wider giving network in how to adapt and utilise national resources.
- Support the Giving Directorate in achieving its goals and objectives through effective communication and marketing.
Your job description is intended to reflect your main tasks and areas of work, but is not exhaustive. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your banding and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
About You
As part of the Innovation and Insight Team you will be energised by trying new things, having assumptions questioned, and being open to approaches that stretch you. You will enjoy hearing and engaging others, particularly those working on the ground in Churches. You will have a love for story-telling, for sharing good news with the world, and will want to have an impact on the culture you speak into.
Essential
Knowledge/Experience
- Minimum of 5 years of experience in a marketing or communications role, preferably in a non-profit or faith-based organization.
- Proven track record of developing and implementing successful marketing campaigns.
- Experience of website and digital platform management
- Ability to influence through communication and stakeholder management
- Proficiency in using marketing automation tools and analytics software.
- Experience in brand management and ensuring brand consistency across various platforms.
- Engagement with AI technologies and openness to the growing opportunities in this field
Skills & Abilities:
- Excellent written and verbal communication skills, with the ability to adapt messaging for different audiences.
- Strong project management skills and the ability to work independently and as part of a team.
- Proficiency in digital design and communication software
- Ability to work collaboratively and build positive relationships with internal and external stakeholders.
- An adept story teller, able to share more than just the facts, delivering the heart of a story to the listener.
Qualifications & Training:
- Bachelor's degree in Marketing, Communications, or a related field, or alternative relevant experience.
Desirable
- Knowledge of fundraising principles and best practices
- A passion for the mission and values of the Church of England.
- Comprehensive understanding of Adobe Creative Cloud software
- Experience of utilising AI technology in the workplace
Success in the role demands good understanding of the devolved nature of the Church of England, and the ability to work effectively across it. The post-holder will be expected to develop material and presentations that are consistent with Christian principles and theology, and as such, should be a member of the Church of England, or in sympathy with the mission and ethos of the Church.
The role may require travel throughout the UK and may also require occasional work on weekends. The role is based within a remote team and weekly travel can be expected during high delivery periods. The role is not based at Church House, but you will need to attend some meetings and training at Church House, and so must be willing to travel to London 1-2 times per month.
Closing date for applications is 9 March at 23:55.
Registered Charity
101 - 500
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking to take the next step in your HR career? Do you want hands-on experience in employee relations and the opportunity to grow within a supportive, highly skilled HR team? If so, this could be the perfect role for you.
Employee Relations Assistant
Reference: FEB20264403
Location: This role can be worked primarily from home, Flexible in UK
Contract: Fixed until 31st December 2027
Hours: Full Time, 37.5 hours per week
Salary: £30,075.00 - £32,108.00 Per Annum
Benefits: Holidays, Pension and Life Assurance
The Employee Relations Team is a vital part of our HR department, supporting managers across the organisation with matters including conduct, capability, absence, redundancy and a wide range of other employee relations topics. We are now looking for an Employee Relations Assistant to support our Advisers while also developing your own skills and responsibilities.
This is an ideal role for someone currently working in HR administration or HR support, who is working towards (or already has) a professional HR qualification-ideally CIPD Level 5-and is keen to gain deeper ER experience.
What you’ll be doing
In this position you will work closely with our experienced team of eight Employee Relations Advisers. You’ll gain exposure to a wide range of ER activities, take part in case discussions, and gradually take ownership of less complex matters.
Your responsibilities will include:
Employee Relations Support
- Acting as the first point of contact for employee relations, policy and contractual queries.
- Supporting and coaching managers through first stage queries and HR processes.
- Attending ER meetings alongside advisers and contributing to case discussions.
- Applying HR policies and procedures with accuracy and confidence.
HR Operations
- Assisting advisers with case preparation and documentation.
- Maintaining and updating employee records.
- Providing advice on terms and conditions of employment.
Project Work
- Contributing to HR and operational projects as required, including policy development and process improvement.
What you’ll bring
We’re looking for someone who is eager to learn, confident in supporting others, and keen to build a solid foundation in employee relations.
Essential skills & experience:
- Experience in an HR Administrator, HR Assistant or HR Coordinator role.
- Confidence in advising managers on HR procedures and basic ER issues.
- Strong organisation and attention to detail.
- Excellent interpersonal and communication skills.
- Competent user of MS Office and HR systems.
- CIPD Level 3 (or equivalent) and ideally working towards Level 5.
- A basic understanding of employment law principles and developments.
What we offer
- Clear progression pathways and ongoing professional development.
- Regular check-ins, shadowing opportunities and hands-on ER learning.
- Exposure to a wide range of HR activities, projects and policy work.
- A collaborative, supportive HR team where your growth is a priority
Additional Information:
This is a Contract until 31/12/27, Full Time role for 37.5 hours per week.
Closing date: 23:59, Tuesday, 31st March 2026
We are looking to conduct interviews for this position as soon as we see good applications, so please don't delay.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
If you wish to provide a cover letter with your application, please include this at the end of your CV document upload.
Contact us to discuss any additional support you may need to complete your application.
No agencies please.
Registered Charity
More than 1000
The RSPB brings people together – people like you – to protect the things that matter to us all.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
The Good Ancestor Movement is a UK-based advisory and consultancy firm supporting individuals and organisations to redistribute wealth in ways that are reparative, regenerative and aligned with their deepest values. We work with wealth holders to challenge traditional models of accumulation and tax avoidance, and instead imagine futures where wealth actively contributes to social equity, economic justice, and ecological resilience.
We support clients to shift from extractive to regenerative practices, helping them translate their values into meaningful action through redistribution, reparations, and investment aligned with justice.
Our programmes, like Reimagining Wealth, invite individuals to understand the wider impacts of their capital and take intentional steps toward responsible stewardship.
Good Ancestor Movement’s consultancy work includes strategy design, values-aligned redistribution planning, and building tools and systems that support collective accountability and transformative impact. We are committed to building a regenerative economy where wealth is mobilised in service of repair and liberation.
Resource Mobilisation Team
The Resource Mobilisation team at the Good Ancestor Movement helps liberate and steward financial flows in service of justice, reparation, and systemic change. The team works with wealth holders, funders, and movement partners to design values-aligned redistribution strategies, manage pooled funding vehicles, and co-create tools and practices that shift the culture of wealth. Our work includes grant and investment operations, grantee relationship support, community learning, and strategic resourcing design rooted in equity and care.
About Your Role
As a Resource Mobilisation Lead you will join our Resource Mobilisation team at Good Ancestor Movement in an exciting time for our organisation’s growth. You will be working closely with Kiki Mager, Director of Resource Mobilisation, although you will be working alongside our entire team and contribute to the organisation’s bold aims and ambitions within your role.
After having run 5 cohorts of our political education journey Reimagining Wealth, we launched a trial community of practice for wealth holders collectivising them around a pledge to redistribute. This community of practice is called Catalytic Collective and includes a pooled resourcing vehicle, the Roots Fund, to which members commit funds which are then being redistributed through a participatory governance model, the Accountability Circle, led by movement leaders. We have just completed our first pilot year of this resourcing vehicle including the release of our first round of 3-year funding commitments. To ensure the ongoing feasibility of this vehicle we are looking for a passionate new team member to tend to the ongoing development and scaling of this work.
The Catalytic Collective, Accountability Circle and Roots Fund formed in response to findings of a research and report that we commissioned with Decolonising Economics into Resourcing the Solidarity Economy. This report is the bedrock for our emergent resourcing vehicle and wider organising of wealth holders around wealth redistribution and stewardship practices centred in collective liberation. It also informs our educational programmes, our consultancy offerings and Transformative Investment Practice development.
As our Resource Mobilisation Lead, you will primarily support the management and ongoing development of our resourcing vehicle with Catalytic Collective (CC), the Accountability Circle (AC), the Solidarity Partners (SP) receiving funds and our wider wealthholder community. Your roles here will include:
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Liaison with our fiscal host Social Change Nest and ensuring processes and grantees (‘Solidarity Partners’) experiences are in alignment with our mission and intentions.
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Relationship management and primary contact for Solidarity Partners
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Leading the development and/or fine tuning of a grant management system (GMS) to improve oversight and streamline processes together with one of our movement partners and manage the GMS once implemented, particularly as the number of grants mobilised will increase.
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Supporting the AC with admin related tasks like the scheduling of meetings, direction on discussion points and the refinement of their own governance.
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Administering CC agreements and resourcing commitments including confirming & signing funding agreements with CC members, sending out reminders about funding cycle renewal and exploring approaches to open up the resourcing pool for wider funders to contribute as a one-off without being a CC member.
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Notice, reflect on and feed into ongoing learning and development around the processes and systems in place and what might we need to consider to further improve these in alignment with our vision and mission.
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Manage the process of mobilising resources from our wider wealth holder community and others to commit boldly.
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Support with story telling proposition and narrative pieces to support building momentum around the resourcing vehicle
Alongside this workstream, you will also:
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Steward our Capital Campaigns process to support ad hoc relational and strategic resource mobilisation opportunities meeting needs of aligned organisations in the new and regenerative economy space.
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Contribute to ideation and creation of tools and practices that further activate and guide wealth holders and wealth advisors in their journeys towards just transition aligned redistribution and stewardship practices.
About You
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You will care deeply about justice and the transition to a fairer economic system.
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Through your lived, academic and/or work experience you will deeply connect with the problems of the current system;
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You feel excited about contributing towards building life-affirming infrastructure for a young but growing social purpose organisation;
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You have the capacity to engage in self-reflection and a commitment to doing the work of embodying anti-oppressive practice;
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You can see yourself being comfortable communicating in a thoughtful and empathetic manner with a range of stakeholders across our community including: Movements, community groups and grassroots organisations; New Economy movement partners, wealth holders and wealth advisors;
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You will not be tied to how things have always been done and will be excited to explore new and emerging concepts with a curious and open growth mindset.
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You have experience of (or are excited about) collaborating with or working in small emerging teams with ambitious goals and much experimentation;
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You are able to work independently to tight deadlines while working closely with colleagues, proactively communicating your needs and any changes to agreed timelines;
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You have experience of (developing and) administering funding or resourcing processes, are committed to critically reflecting on existing practices and you bring creativity and courage to implement change;
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You ideally have experience of managing CRM tools, digital community platforms such as Notion, Basecamp or Teachable, and developing and executing communications strategies;
We understand that the issues we work on disproportionately impact on low-income, marginalised and minoritised communities. We are an organisation led by a Black female founder and CEO and as an inclusive employer that values both lived experience and professional experience, we hope to be able to attract applicants from a range of backgrounds for this important role. You do not need to have a university degree for this role, nor is it essential for you to have experience in the new economy ecosystem: we care about your character, your experience and your ability to demonstrate leadership and practice personal growth.
Non Charity Employer
1 - 5
We exist to accelerate the just transition to a regenerative economy by leveraging the power of private capital.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser – South East (Kent, Surrey or Sussex)
We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!
This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the South East region.
As the Community Fundraiser covering the South East you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK. Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Do you live in Kent, Surrey or Sussex?
- Do you have at least one years' experience of working in a professional Community Fundraising position?
Have you answered Yes to these questions?
Does this sound like the opportunity to really get 2026 off to an amazing start?
If you have the skills and ambition that we are looking for we welcome your application. We are really looking forward to welcoming a new member to our team!
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
Registered Charity
51 - 100
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!
This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the East Anglia region.
As the Community Fundraiser covering East Anglia you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK. Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Do you live in Cambridgeshire, Norfolk or Suffolk?
- Do you have at least one years' experience of working in a professional Community Fundraising position?
Have you answered Yes to these questions?
Does this sound like the opportunity to really get 2026 off to an amazing start?
If you are excited to learn more about this position, please take a read through our recruitment pack which is attached in this advert.
If you have the skills and ambition that we are looking for we welcome your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
Registered Charity
51 - 100
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Thank you!
About GNDR
We are the Global Network of Civil Society Organisations for Disaster Reduction (GNDR), the largest global network of organisations committed to working together to improve the lives of people affected by disasters worldwide. Since being established in 2007, we have grown into a network of over 2,000 member organisations across 130+ countries, representing millions of people on the frontlines of hazards, climate change and mass displacement. Through transformative, evidence-led programming and powerful advocacy, we are driving climate action and disaster resilience alongside our members across the globe.
About the role
GNDR is seeking a motivated and strategic leader to join our Senior Leadership Team as our new Head of Operations.
With the launch of our 2026–2030 Global Strategy, this is a defining moment to shape how GNDR functions and ensure our global network is equipped to deliver real impact.
In this role, you will set the operational vision that underpins our strategy, ensuring our systems, people, and resources are aligned, sustainable, and future‑ready. You will lead all core operational functions, building the strong operational foundation that enables GNDR to thrive. Working closely with teams across regions, you will ensure our operations are coherent, efficient, and responsive to the needs of our members and the communities we serve.
If you’re driven by the opportunity to shape organisational excellence, strengthen global operations, and create the conditions for meaningful change, we’d love to hear from you.
Overall scope of the role
The remit of this post will cover the following core responsibilities:
- Strategic financial oversight
- Funding, grants and partnerships
- People, culture and organisational development
- Systems, logistics and IT
- Legal, risk and compliance
- Governance and board support
- Strategic leadership
- Line management and team development
Candidate requirements
We are ideally seeking candidates with:
- Expert financial stewardship, including management of grant‑funded budgets, financial controls, reporting, procurement, and supplier partnerships
- Operational and governance leadership spanning finance, HR, IT, compliance, risk, and organisational systems
- Inclusive people and culture leadership, with HR expertise and experience supporting cross‑cultural, geographically dispersed teams
- Strong digital capability, from driving digital transformation to confidently using finance, HR, and IT systems
- Strategic and organisational development skills, including planning, project oversight, risk management, and guiding teams through change
- Senior‑level strategic leadership, contributing to organisational direction and fostering effective cross‑team collaboration
- A deep commitment to equity, diversity, inclusion, and alignment with GNDR’s mission and values
Eligibility
Eligible candidates must have the right to work in the UK. Candidates will need to be able to travel internationally when necessary.
This role is primarily remote. We’ll ensure you have a safe and appropriate remote working setup, and we’re open to discussing flexible working arrangements as part of the recruitment process. Our hybrid working approach is currently under review, so there may be occasional in‑person meetups in London in the future, subject to ongoing consultation.
Please note that all offers of employment at GNDR are conditional and subject to satisfactory background checks.
We encourage applications from people who meet most of the essential criteria listed in the job description below. You don’t need to tick every single box to be considered. We recognise that strong candidates may bring relevant strengths and experience in different ways, and we don’t want this to deter you from applying. If you can demonstrate a solid overall match with the role, we’d love to hear from you.
For a full job description and person specification please follow the link below.
Start date
We are ideally looking for candidates who are available to start as early as possible. However, we recognise that availability may vary due to individual notice periods, and we are happy to accommodate some flexibility where possible.
How to apply
Please submit an up to date copy of your CV (max. two A4 pages) and a cover letter (max. one A4 page) outlining skills and experience relevant to the role by email to our HR team. Please include in the subject of the email, the following: “Application for the Head of Operations role”.
Please note: we are unable to accept incomplete applications.
Contact information of our HR team are availble on our website, please follow the application link below.
Closing date
11 March 2026 at 12pm (GMT)
Due to the high volume of applications we expect to receive for this role, we may not be able to provide individual feedback. However, we will endeavour to contact all applicants to update them on the outcome of their application.
Interview
Week commencing 16 March 2026
Please note: The interview process usually consists of two online stages, which may include a role‑specific task. Candidates who are successful at the shortlisting stage will be invited to a first online interview. If you progress from there, you’ll be invited to a second‑stage interview, where we may also ask you to complete a task assessment. Interviews are typically conducted by a panel of two to three people, including the hiring manager. We encourage applicants to let us know about any adjustments needed to ensure the recruitment process is fully accessible and equitable.
Our commitment to equity, diversity and inclusion
We are dedicated to creating a team that embodies the rich diversity of the society and communities we serve. Our commitment lies in cultivating an inclusive environment, where everyone has the opportunity to thrive.
We strongly encourage applications from individuals of diverse backgrounds, including those from underrepresented ethnicities, nationalities, socioeconomic circumstances, LGBTQIA+ and individuals with disabilities. We celebrate the unique experiences and perspectives that every candidate brings and are dedicated to ensuring fair and equitable opportunities for all.
We’re committed to making our recruitment process as accessible and inclusive as possible for individuals of all needs and abilities. If you require any adjustments at any stage of our recruitment process, please contact us. Contact information are available on our website, please visit our jobs pages.
Our benefits and wellbeing
At GNDR, we are committed to cultivating a happy and healthy working environment for all our staff. We provide a competitive salary and benefits package across all of our locations. Find out more about our approach to wellbeing and our benefits on our website.
Flexible working
In order to support and encourage a healthy work-life balance for our staff, we are happy to consider flexible working requests as part of our recruitment process. As a global organisation, most staff work remotely depending on their role and location.
If you have any questions on any of the above information or if you have any specific requirements that would enable you to participate more fully in the recruitment process, please contact our recruitment team.
Registered Charity
21 - 50
The client requests no contact from agencies or media sales.