Customer service advisor jobs in herne bay, kent

About the Role

We are seeking thoughtful and proactive individuals with a background in education to join our team as School Outreach Coordinators. In this role, you’ll bring more schools to Founders4Schools platform, and play a valuable role in strengthening local engagement and ensuring that more students, particularly those facing the greatest barriers to social mobility, have access to meaningful encounters with relatable role models from the world of work. 

We are recruiting for candidates based in one of the following regions to provide locally relevant and tailored support to educators:

• London
• Newcastle
• Manchester
• Birmingham / West Midlands
• Bristol
• Leeds

This regional focus ensures that outreach is place-based and aligned with local contexts, supporting our mission to increase opportunity for students across the UK—especially those facing the greatest barriers to social mobility.

As this role involves supporting schools and educators directly, some activities will take place during school hours to ensure effective engagement and timely communication.

Why This Role Matters

This role is key to engaging new schools while ensuring existing users feel supported and valued. Your contribution will practically help us strengthen our understanding of what’s working in each region, enabling us to better tailor support for educators and share inspiring stories that promote wider engagement.  By listening to what teachers in schools need and helping them get the most out of our platform, you’ll strengthen our ability to track and evidence impact, meet Gatsby Benchmarks, and respond to national priorities like skills, digital inclusion, and place-based opportunity. 

Ultimately, you’ll be a key driver in helping us expand the number of young people who benefit from our programmes, deepening our network of engaged educators committed to transforming student future careers through role model encounters. By combining light-touch outreach with relationship-building, you’ll play a key part in contribute to F4S’s Mission to ensure all young people, regardless of background, can imagine and prepare for a future that excites them, through increased access to role model employer encounters and work experience opportunities.

Key Responsibilities 

• Confidently articulate the value of the F4S programme in supporting Gatsby Benchmarks and strengthening schools’ careers education plans
• Conduct warm and targeted cold outreach using proof points, case studies, and peer-based storytelling. Prioritising schools supporting students facing the greatest barriers.

• Encourage teachers & career leads at schools in your catchmen to get involved, strengthening local outreach and refining our delivery.

• Act as a friendly and consistent point of contact for schools in your area—answering simple queries and offering reassurance where needed.
• Contribute brief updates or regional success stories that showcase the impact of self-serve or volunteer encounters, helping the wider team highlight programme reach and effectiveness.
• Provide proactive, tailored support to educators navigating the F4S platform — ensuring they feel confident using its features and are encouraged to return for ongoing engagement.
• Build relationships with local Careers & Enterprise Company (CEC) Career Hubs to strengthen regional collaboration and raise awareness of F4S among broader school networks.
• Use engagement data provided by the programme team to help tailor outreach efforts and follow up with schools where additional support may increase uptake.
• Attend weekly team meetings and monthly all-staff meeting to stay aligned on programme goals, share regional insights, and contribute to the overall success of the organisation.

Who You Are

• Likely to be a teacher, careers advisor and must be familiar with the English secondary school system.
• Warm, empathetic, and well-organised, able to balance independent work with strong communication.
• Comfortable initiating contact with new schools in a respectful, professional way.
• Committed to equity in education and keen to support young people’s access to the full range of career pathways, especially in emerging fields like AI, digital, science, and technology.
• Confident in talking about the value of employer encounters to educators and how they can support careers education strategies, including the Gatsby Benchmarks.

Location: Remote (UK-based)

Salary: £22 per hour (10 hours weekly)

Hours: 10 hours per week (part-time, contractor role)

Deadline to apply: Monday 28th July 

Shortlisted candidates will be invited to interview during the week commencing 4th August.

Are you passionate about upholding the rights of other Disabled people? Would you like to bring your whole self to work? 

Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all.

This role involves working with people across all of Barnet’s diverse communities. Therefore, we’re looking for people with a demonstrable commitment to the social model of disability and equality, with their own direct lived experience of disability, and an ambition to contribute to a fairer society for all.

The successful candidate will spend their time delivering a frontline welfare benefits triaging service with the support of a senior caseworker. 

To succeed, you will need experience of advice work which includes using a benefits calculator and signposting. The role also involves managing our telephone and email inbox into the advice service and obtaining feedback about the service from clients alongside initial advice giving. The role could include some short-term casework including concessionary travel claims when capacity allows.

You will need excellent communication skills and be unphased by people presenting with multiple issues, often in emotional distress. You’ll be excited by the challenge of learning new things and have a good knowledge of the services used by disabled people. 

In return, we offer a supportive and friendly workplace, with a focused but flexible culture, where you can bring your whole self to work. 

This is a home-based role, with some travel around Barnet needed, approx. 2 days a month. Most of the triaging work can be completed online or over the telephone, but there may be a need for some face-to-face client work from time to time. You will therefore need to live within a reasonable travelling distance of Barnet. Some travel to other venues in London may also be required, for example for staff away days or other meetings.

We encourage flexible working to suit your work/life balance preferences where possible; however, some working days might be determined by appointments. We also operate a Time Off In Lieu (TOIL) system.

To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and how you would use your lived experience of disability to inform your delivery of the role.

The successful candidate must be willing to undergo an enhanced DBS check and have the right to work in the UK.

Bid Writer

Location: Remote

Salary: £40,000 per annum

Working Hours: Full-time, 35 hours per week 

Benefits: 30 days holiday (including bank holidays and Eid al Fitr and Eid al Adha). 

Introduction 

Join All Ways Network (AWN) and play a central role in empowering grassroots Muslim organisations across the UK by securing critical funding and expanding sector capacity. 

Role Summary 

As our Bid Writer, you will strategically lead AWN’s fundraising support to grassroots primarily Muslim-led organisations. You will help shape the service and act as the primary advisor on grant funding, deliver high-quality bids, and build AWN’s capacity to increase the flow of resources into underserved communities. This is a chance to directly contribute to lasting social change for underrepresented Muslim communities in the UK. 

Key Responsibilities 

• Lead and support bid writing for grassroots organisations aligned with AWN’s priorities. 

• Write grant applications directly on behalf of multiple small grassroots organisations, ensuring proposals are tailored to each funder's priorities and the unique strengths of each group.

• Design and deliver training sessions, webinars, and 1-to-1 support on grant writing. 

• Build strategic relationships with funders, local councils, and second-tier organisations. 

• Promote AWN’s funding support services across networks and platforms. 

• Represent AWN at sector events and advocacy platforms. 

• Track and evaluate the impact of bid writing support to inform strategy, reporting, and learning. Use feedback from unsuccessful bids to build learning resources and improve future applications.

• Maintain accurate CRM records and reporting systems. 

• Any other duties deemed appropriate for the role. 

Person Specification 

• Demonstrated experience in writing successful bids or grant applications 

• Excellent written and verbal communication skills 

• Strong understanding of the UK charity and funding landscape 

• Cultural competency and understanding of issues affecting UK Muslim communities 

• Ability to work independently and manage multiple deadlines 

• Experience of working in small and dynamic teams 

• Proficiency in Microsoft 365, CRM systems and familiar with digital platforms 

• Experience delivering training or webinars 

• Established relationships in the UK funding or Muslim charity sector 

• Experience working in a start-up or small charity environment

This role is currently remote and we will expect some travel into London for planned in-person meetings.

Candidates will be shortlisted based on the experience outlined in their CV along with their covering letter and their responses to the pre-screening questions.

Closing Date: Friday 1st August 2025

Interviews in-person at City of London, UK - week commencing 11th August 2025.