Customer service advisor jobs near Westminster, Greater London

We have an oppurtunity for a Senior Independent Domestic Violence Advisor (SIDVA) to join our East London team. You will lead our IDVA team co-located at Romford Police Station and Magistrates Court as part of the pan London Victim and Witness Service. This is a hybrid working role, involving some home, office and co-located working, primarily focusing on Barking & Dagenham, Havering and Redbridge, working 37.5 hours a week.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day? Do you want to contribute to change & improve the quality of lives of domestic abuse survivors?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As a Senior IDVA you will:

• Effectively manage and develop a high quality, innovative and pro-active domestic abuse team.
• Manage a team of IDVAs, conducting supervision and case reviews to ensure safe practice.
• Ensure that the service prioritises the safety, security and dignity of service users and their children.
• Carry a small caseload, supporting domestic abuse victim/survivors to increase their safety.
• Liaise and provide domestic abuse awareness training to other professionals within the CJS.

You will need:

• You will need a passion for working with victim/survivors and a thorough understanding of domestic abuse and its impact.
• Knowledge of the issues facing women, children and men affected by violence against women and girls along with the ability to identify women's individual and collective needs
• A thorough understanding of the dynamics of domestic violence and harmful practices and its impact on women, children, families, and communities.
• Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard
• To be Non-judgemental, non-directive and anti-discriminatory approach to empowering victim/survivors of domestic abuse
• The ability to speak Urdu, Tamil, Sylheti/Bengali, Punjabi, Polish, or Lithuanian is beneficial

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment.

We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

RNIB is looking for an customer service representative to join their Supporter Care team within enquiries. If you are looking to join a great charity who puts their customers and supporters first please do apply below!

The Role -

The Supporter Care team prides itself in providing excellent levels of customer care to our supporter, donors, volunteers, and internal stakeholders.

The quality of service we provide is tailored to help facilitate every fundraising supporter's journey who is in touch with RNIB.

The service we deliver helps to protect and retain the valuable income we receive to provide our varied services to the blind and partially sighted community.

In addition to providing excellent customer care, you will also play a vital role in continuing to improve our systems and processes without impacting on the quality of service we offer.

We are now looking to recruit for a Supporter Care Officer to help us continue delivering excellent supporter care and stewardship:

What we are looking for -
The Supporter Care Officer will have experience within a customer service environment, delivering a high-level quality response service to our supporters, donors, and the general public for all inbound (telephone, email, web and postal) fundraising and community engagement enquiries.

You will be an ambassador of RNIB in the way we handle these enquiries, ensuring that our information provision is up to date, consistent with brand guidelines and with the aim of retaining and/or increasing supporter engagement.

You will have experience in complaint handling and be able to take initiative in handling enquiries and complaints.

What we offer-

In exchange we offer a competitive salary, a stimulating and supportive working environment and a benefits package including:

26 days holiday per year (plus bank holidays), which increase with service.

An excellent pension scheme

Flexible working

Staff discount schemes

If you would like to apply for this great job opportunity, please review the documents linked below, then select "Apply Online" at the bottom of this page and complete our application form, telling us how you meet the Specialist Skills, Knowledge and Experience criteria (Section 1 of the person specification in the Job Description). Guidance for completion can be found on each page of the application form.

About Royal National Institute of Blind People (RNIB):

We're the Royal National Institute of Blind People (RNIB) and we're here for everyone affected by sight loss. Working for us means working for one of the UK's biggest charities, supporting almost two million people living with sight loss in the UK.
One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment. Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.

RNIB is committed to equality of opportunity and to promoting and celebrating the diversity of its staff and volunteers. We welcome everyone's contribution and are proud of our status as a Disability Confident Leader. We welcome applications from people with sight loss and talented people from all sections of the community who share our values.

Please note, we do reserve the right to close this role early in the event of a high number of applications.

BACKGROUND

Tower Hamlets Connect is a new flagship service, which provides people living in Tower Hamlets with free, independent and high-quality information, advice and advocacy on matters relating to health, social welfare, and social care.

Age UK East London is working in partnership with Tower Hamlets council to lead consortium of local voluntary sector organisations to provide:

1. The Tower Hamlets Connect Portal – a public-facing, web-based resource with up to date information about local services, events, citizen rights and benefits;
2. The Tower Hamlets Connect Helpline providing telephone and email support Monday to Friday, 9 -5; and
3. Outreach advice and advocacy support in community hubs and GP surgeries.

In order to ensure maximum accessibility for residents, we also co-ordinate digital inclusion support, stakeholder involvement in service co-production and customer satisfaction reviews.

The Helpline Advisor is a new post which sits within a team of 5 other professionals including the First Response Officers who have a specific focus on advising around adult social care.  The post has been created following a review of the Helpline to strengthen integration between health, social care and community-based services, ensuring residents are provided with the right help as quickly as possible

JOB PURPOSE

• Contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.
• To provide information and advice to customers on wider support and services available in the borough, enabling them to remain as independent as possible for as long as possible.
• To ensure accurate and timely data capture and case records to support ongoing service improvement.

MAIN TASKS

• To act as first point of contact for Tower Hamlets residents and professionals via telephone and email.
• To gather the information required to efficiently and proportionately assess customers’ needs and strengths.
• Provide information and advice to residents enabling access to local services to support prevention and promote independence.
• Refer customers on to Tower Hamlets Connect advice and advocacy providers where appropriate by effectively assessing and triaging clients and making appropriate referrals into the service.
• Identify and escalate eligible and urgent cases to the FRO’s to ensure appropriate, safe and timely referral into LBTH Adult Social Care Initial Assessment, Adult Safeguarding triage teams and other Statutory Services.
• Actively promote use of the digital portal and signpost to digital support services where appropriate.
• Maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.
• Attend training and regular team meetings as required
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

FUNCTIONAL LINKS

The role reports to the Helpline Team Leader.

PERSON SPECIFICATION

Experience

• Demonstrable experience of working in community-based information, advice and advocacy services and/or helpline services.
• Demonstrable understanding of the full range of local services available to meet people’s health and care needs outside of statutory services.
• Experience of delivering services that meet defined outcomes and outputs
• Experience of using IT systems to record and share service outputs and client case records.
• Experience of working across multidisciplinary teams preferably in community and/or health settings.
• Experience of promoting and supporting well-being and independence to vulnerable adults and working within Enablement and prevention Frameworks.

Knowledge and Understanding

• Knowledge of services available to residents of Tower Hamlets and their carers (e.g. through health service, social services, voluntary sector) and the issues affecting them.
• Knowledge of person-centred practices.
• Understanding of confidentiality policy and practice.
• Understanding of equality and diversity in practice.
• Understanding and commitment to empowering service users.
• Good understanding of policy, legislation e.g. Care Act, Mental Health Act and Mental Capacity act.
• Good understanding of safeguarding vulnerable children and adults including relevant legislation.

Qualifications

Minimum NVQ Level 2 IAGA or equivalent experience

Skills and attributes

• Commitment to working creatively within a Team
• Professional and courteous manner
• An open minded and challenging approach to work
• Excellent spoken and written communication skills
• Good planning and organisational skills
• Flexible, committed and conscientious

Additioanl requirements

• This post is subject to Disclosure and Baring Checks
• This post requires good IT skills in Windows and ability to use Microsoft Office and our client database

VISIT OUR WEBSITE TO DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.

JOB PURPOSE

• To support the Head of Advice, Advocacy and Integration to develop, deliver and sustain trusted independent advice services to AQS standard.
• To supervise and support a team of advisors and volunteers across three East London boroughs to maintain excellent case records and guarantee quality of advice.
• Provide information and advice to Adults and their carers and their carers to maximise their income,  promote their wellbeing  and independence.
• To support the development and implementation of an advice service that is accessible remotely, face to face, in multiple settings and use technology to reach as many local people as possible.
• Support integration of services, partnership development and multi-disciplinary working in our communities.

KEY TASKS

Supervisory Duties

• To complete file reviews and case checking procedures in line with the current Quality Standards.
• To conduct supervision and appraisal of the information and advice team.
• Supervise the work load of the advice team, allocating cases, monitoring case progress to ensure timely completion of referrals.
• Represent AUKEL at network and partnership meetings ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough.
• Conducting and recording regular team meetings.

Provision of Advice

• To carry out benefit checks, benefit applications and form filling services to older people and their carers.
• Escalate cases, raise complaints and challenge decisions made about our clients which are unlawful or erroneous. 
• Provide accurate and up to date advice on housing, Community Care and Consumer Rights.

Reporting and monitoring

• Supervise and Monitor our client database to ensure the information we hold is accurate and up to date.
• Support the Head of Advice, Advocacy and Integration to compile and submit regular evaluation and monitoring reports to our funders making sure relevant information is available and accurate.
• Generate outcomes data and gather customer satisfaction surveys.

General

• To undertake any other duties within the competence of the post holder under the direction of the Head of Advice, Advocacy and Integration as may be required from time to time for the smooth running of Age UK East London.
• Represent AUKEL at network and partnership meetings ensuring that AUKEL Information and Advice service is at the forefront of service delivery in the borough.
• Promote the Information and advice Service and develop communication
• Attend regular Team Meetings and Supervision to ensure personal development and the continuous improvement of the Information and Advice Service.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

FUNCTIONAL LINKS

• The post holder will be line managed by the Head of Advice, Advocacy and Integration
• Supervisory responsibility for 4 advisors and sundry volunteers
• Close working with GP’s, Outreach Venues, Hospital Ward Staff, Local Authorities and other AUKEL Services
• Close working with the Advice Provider Networks in East London

PERSON SPECIFICATION

Experience

• Minimum of 18 months supervisory experience in a Quality Mark holding advice service;
• Experience of providing advice services that support carers and older people enabling their independence by providing up to date knowledge of services available to them;
• Demonstrable experience in negotiating Welfare Benefit changes and duties to carers in accordance relevant legislation;
• Holds NVQ Level 4 Advice & Guidance, or equivalent, qualification;
• Experience of people management.

Knowledge and understanding

• Knowledge of Issues that affect adults, older adults and their carers;
• Understanding of confidentiality policy and practice;
• Understanding of equality and diversity in practice;
• Understanding and commitment to empowering service users;
• Understanding of relevant legislation, areas of law, tribunal system and local authority acts;
• Knowledge of wider Adult Social care sector, integrated commissioning and NHS 10 Year Plan.

Skills/Attributes

• Commitment to working creatively within a team;
• An open minded and questioning approach;
• Excellent communication, numeracy and literacy skills;
• Good planning and organisational skills;
• Demonstrable leadership qualities;.

Additional requirements

• This post requires IT skills in Windows and ability to use Microsoft word and excel;
• This post may require occasional evening and weekend work. 
• As Age UK East London works with children and vulnerable adults the post holder will be required to have a satisfactory enhanced DBS certificate. A criminal record will not necessarily, but may be, a bar to obtaining a position with the organisation.

VISIT OUR WEBSITE TO DOWNLOAD THE APPLICATION PACK TO CHECK THE BENEFITS OFFERED.

We are looking for a supportive and motivating Progression Coach to join our established and respected Step Up project at Volunteer Centre Hackney and help people with mental health issues and other support needs progress towards their goals. These can include volunteering, training or paid employment. 

Step Up has been running successfully in Hackney since 2015 and works in partnership with statutory and voluntary mental health services.

Through workshops, training and individual support, people are supported to gain confidence, vocational skills and resilience with a reduction in social isolation. We conduct careful assessments of each person’s needs and interests, to create pesonalised journey plans that include interesting and relevant volunteering placements. 

We are seeking a candidate who has a real understanding of the barriers faced by people who have extensive mental health support needs, and by people who may have never worked in a paid role, to progress towards life goals. You must be very well practiced in delivering support to people with complex needs, be motivating and encouraging and able to work with partner organisations to ensure that people are placed into a safe and supportive environment.

Benefits of the role:
You will join a supportive environment with strong values of enabling people to progress in their lives. We offer flexible working, a generous annual leave allowance, monthly group therapeutic supervision and the opportunity to receive ongoing mentoring and training as you need. At VCH, all staff work closely together to tackle challenges. You will receive ongoing support and be given flexibility and creativity to develop your own working style, with the support of your manager and colleagues.

**PLEASE NOTE WITHOUT A COVER LETTER WE CAN NOT LOOK AT YOUR APPLICATION**

Customer Service Officer

Contract Type: Permanent, full-time

Location: Home based or Cardiff Office

Salary: £18,000-£23,000 dependent on experience

About Tempo

Tempo is a rapidly growing social enterprise with huge ambition. Our work builds strong, resilient communities and gives people the tools to make real, lasting changes in their lives.

Tempo works to enable more people to volunteer in their communities, because giving your time and feeling valued improves health, happiness and future prospects. We do this with Tempo Time Credits, one of the world’s largest time-based community recognition systems. People earn Tempo Time Credits when they give their time and use them on a wide range of activities they choose. Over 56,000 people have earned over 900,000 Tempo Time Credits so far, and we partner with over 1,500 community organisations, public services and businesses.

Tempo are on a 5-year journey to becoming a nationwide organisation, enabling people from any community to get involved in Tempo Time Credits, join their community and access new opportunities. By 2023, we aim to have reached 250,000 people across England and Wales and see 2.5m Tempo Time Credits earned and used.

About You

We are currently looking for a Customer Service Officer to join our Customer Service Team. You will support our contract managers/executives by providing mapping, listing management, research, booking events and contract monitoring. You will support volunteers and earn groups through digital platform onboarding and training, and helpdesk and phone monitoring. You will support our recognition partners through regular contact and relationship maintenance to ensure a variety of opportunities are available to volunteers.

You will be accountable for processing support services within service parameters 97% of the time and delivering excellent customer service (95%+ met/exceeded expectations).

You are proactive and passionate about communities and about creating positive, lasting, societal change that builds on the skills and assets of all. You have experience of customer engagement and enable customers to understand the features and benefits of our products. You are able to communicate effectively about our work, build relationships quickly and collaborate with team members to achieve a goal. You are target driven, with the ability to stay on top of a varied and demanding workload.

Please refer to the job description and person specification for a comprehensive list of the main duties and the requirements of the role.

Working at Tempo

We are proud to be an accredited living wage employer and offer pay over the statutory minimum for all our team members. In addition, we offer a wide range of staff benefits including:

· 33 days holiday inclusive of bank holidays

· Contributory Pension Scheme (up to 5% ER contribution)

· Employee Assistance Programme available 24/7

· Family friendly policies

· Flexi-time Scheme (offering up to 13 days flexi leave each year)

· Wellbeing Centre offering the latest wellbeing articles, news and advice

· Cycle to Work Scheme

· Shopping Discounts - online and in-store at over 850 retailers from groceries to wellness products, travel and more

· Death in Service Grant – 1 year

Closing date for applications: 9am on 22nd August 2022

How to Apply:

If you think this is the role for you, please take a look at our candidate pack first as it will help you decide whether we’re a good fit for you. We would then ask you to submit your current C.V. with a detailed cover letter telling us how you meet our competences and why you want to work for Tempo Time Credits.

As part of our commitment to Disability Confident, candidates who consider themselves to be disabled will also be given the opportunity to attend an interview if they meet the essential criteria for the role. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

The successful applicant will be subject to a satisfactory Disclosure and Barring Service check.

We strongly believe in the benefits of having a diverse and inclusive workforce and encourage applications from all sectors of the community.

Welfare Rights Advisor

Salary £30,000 circa per annum (pro-rata for the part-time post)

Number of openings 1 full-time and 1 part-time vacancy

Hours of work 37.5 hours over 5 days for the F/T post and 22.5 - 30 hours over three to four days for the P/T post

Base Hybrid working with one to three days a week in the Support Hub at the Royal Free hospital (and occasionally in our Charity offices) 

The Royal Free Charity is seeking ambitious and experienced Welfare Rights Advisors to join their Support Hub team.

The role

The Welfare Rights Advisor will report to the Welfare Rights Supervisor.

The main task of the role is to provide excellent welfare rights advice and support to people affected by long-term health conditions at the Royal Free London.

Key areas of this role include:

• Case work – managing your own independent caseload of clients
• Helping to reduce the stress of navigating the welfare benefits system
• Maximising income
• Advising on a range of related social welfare issues – including housing matters and non-Financial Conduct Authority (FCA) regulated debts; and referring or signposting to other relevant services as necessary.

The role is focused on customer service and is subject to high levels of confidentiality.

The team

The aim of the Support Hub department is to support people affected by long-term health conditions (patients and carers); to help them with the practicalities of living with a chronic condition, to improve wellbeing and quality of life. 

We are here to transform the patient experience and staff experience and to change lives for the better.

We aim to play our part in addressing inequalities in health, by supporting the wider determinants of health (e.g., finances, housing); areas that can have a direct impact on someone’s health outcomes and recovery.

We are also here for Royal Free London NHS Foundation Trust staff through the support we provide for their patients, stepping in where they don’t have the time or expertise.

The Royal Free Charity ‘Support hub’ is a novel concept, developed in 2018, following identification that there was a lack of support for people with long term health conditions (to the same level as cancer support services).  A core part of the Support Hub is the welfare rights advice service.

In 2021-2022, our advice team supported over 300 Royal Free patients, averted homelessness for 15 people, and supported rehousing for 12 people. 96.2% of patients said they were satisfied with the support they received. Feedback from NHS staff is also overwhelmingly positive. We are excited to have seen growth in the Support hub welfare rights advice service and its team over the last four years.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 10,000 staff of the RFL and their 1.6 million patients across Barnet, Chase Farm and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,
• Completed Equal Opportunity Form.

Closing date for application: 11 August 2022 - 12 noon.

Interview date: 24 August 2022

• You must be eligible to work in the UK.

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity.

Benefits:

• 28 days’ paid holiday plus UK bank holidays each year (pro-rata for part-time employees)
• Enrolment into the pension scheme
• Employee Assistance Programme
• Refer a Friend Scheme
• Complementary Therapy Massage
• Other benefits

Do you have an interest in Technology and enjoy supporting and solving customer IT issues? This is an exciting opportunity to join one of the world’s top children’s charities as part of a fast paced, innovative and friendly Service Desk at Great Ormond Street Hospital Children’s Charity. You will be part of a highly supportive team who will support and help you develop your skills with a wide variety of work.

As the Technical Service Desk Analyst, you will be part of the Service Desk team and first point of contact for all IT related issues. You will have a genuine desire to support customers and provide 1st and 2nd line support to users, whilst being able to navigate between technical language and user experience to fix IT issues.

About the Team

The Technical Service Desk Analyst will be part of the Service Desk, working alongside a Service Desk Analyst under the Technical Service Desk Manager. Service Desk works under the IT Department within the Technology Team, working alongside Digital Development. The aim for the Technology department is to support and contribute to the continual improvement on the use of Technology in the charity.

About You

- You have a strong interest in Technology and have a willingness to actively share that knowledge with others.
- Experience of a customer service-based approach to providing IT services particularly within a small to medium sized commercially oriented environment.
- Incident management and service request experience
- The ability to prioritise tasks, assign and escalate issues whilst maintaining a clear customer focused approach.
- Proven communication skills, both written and verbal.

About the Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill
children starts with you.

Recently awarded with a ‘Best Companies 2-star accreditation' and placed number 17 on the 2019 Sunday Times Best 100 Not-for-Profit Companies list - we offer a range of attractive benefits including; a flexible approach to working, 30 days holiday, life assurance, enhanced employer pension contributions, and a discounted season ticket loan.

Our Commitment to Equality, Diversity and Inclusion

We recognise that people from some backgrounds are under-represented in our workforce and across the wider Charity sector. In April 2021 we launched our ambitious three-year EDI strategy committing to becoming a more inclusive workforce, reflecting the diverse communities that we work with and for and demonstrating this through all our areas of work.

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from Black, Asian and Ethnic Minority backgrounds, people with a disability, people who are LGBT+ or who are from less advantaged socioeconomic groups.

Further information on our EDI strategy can be found on our website.

Please refer to the full job description below for more information.

How to Apply

Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application, and should refer to the 'GOSH Charity Information Pack' on the Careers page of our website before you apply.

Closing date: 3rd September 2022

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Ref: 135 491

We have an amazing opportunity for three (3) Black and Minoritised Ethnic Communities Independent Domestic Violence Advisor's (BMEC IDVA) to join our new team in the London Victim and Witness Service, who will provide tailored specialist support to domestic abuse victim/survivors from Black and Minoritised Ethnic Communities, working 37.5 hours a week until 31^st March 2025.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of Black and Minoritised survivors?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

These posts are open to applicants who identify as being from Black and Minoritised Ethnic Communities only, as this is deemed a genuine occupational requirement under Schedule 9 (part 1) of the Equality Act 2010.

These roles offer flexibility for home and office working with travel to appointments to meet clients across London as required. Office locations are EC1Y 8ST, IG11 8HG, SW11 2PH, & SW5 9EB.

As a Black and Minoritised Ethnic Communities Independent Domestic Violence Advisor (BMEC IDVA) you will:

• Provide a proactive, high quality & trauma-informed support service to survivors of domestic violence and abuse, with a particular focus on black and minoritised ethnic communities.
• Provide risk assessment, safety planning, advocacy and prevention & recovery work.
• Collaborate with relevant service providers including BMEC by-and-for organisations to create effective referral pathways & advise on best practice.
• Manage a caseload across various degrees of complexity and need.

You will need:

• A passion for working with victim/survivors & a thorough understanding of domestic abuse & it's impact.
• Knowledge of the issues facing women, children and men from Black and minoritised communities affected by violence.
• A thorough understanding of the dynamics of domestic violence and harmful practices and its impact
• a non-judgemental, non-directive and anti-discriminatory approach to empowering victim/survivors of domestic abuse.
• The ability to speak Polish, Ukrainian, Mandarin, Cantonese, Korean, Tamil, Turkish, Kurdish, Russian , Somali, Yoruba, Akan, French, Lingala, Igbo, Gujarati, Arabic, Sylheti/Bengali, Hindi, Urdu, is desirable.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

South Bank Students Union is a non-for-profit organisation, which champions social mobility through education and has a vision to disrupt the cycle of inequality in higher education. 

We are looking for a Student Advisor to join our new team as we embark on a five-year strategy to transform the way we engage and support students to help them reach their full potential.​

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​Do you want to work for an organisation dedicated to changing lives for the better? We are looking for a Student Advisor to join our Advice and Outreach team to help us transform the way we engage and support students to help them reach their full potential. 

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We are looking for someone with experience in delivering case-based advice on a 1-2-1 and/or group basis. You may have experience as an advisor in a students’ union, but this is not essential. We want to recruit someone who shares our values and can demonstrate a clear ability to support LSBU students through academic processes and offer them advice on how to achieve the best outcome in their circumstances. 

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The role will be line managed by our Advice and Outreach Manager, and play a vital role in the Advice & Outreach team.

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Are you an experienced HR Advisor? (CIPD level 5 qualified or more). Are you keen to work in a people centred organisation? Do you have a proven track record of leading the recruitment process and managing a complex range of ER case work? Then this could be the role for you!

Working alongside the HR Manager, you will play an integral role in supporting the delivery of HR project activity associated with key HR initiatives. Through effective coaching and facilitation, you will provide HR advice and guidance to managers on the full range of HR policies, practices and procedures ensuring compliance with employment legislation including, absence management, disciplinary, capability, grievance, seeking guidance and support where appropriate from other HR colleagues on more complex matters.

HR Advisor Responsibilities:

CORPORATE AND STRATEGIC

• To contribute to the development of a HR plan that is aligned to the service delivery objectives and standards required by our client.
• To facilitate the provision of workforce information to enable the development of workforce plans.

OPERATIONAL

• To support and lead on a variety of key HR projects to enhance the employee experience and continually improve HR services.
• To provide professional advice and support to managers on all employee related matters including disciplinary, capability and grievance, employee benefits and employee health and wellbeing.
• To advise managers and employees on organisational change issues and provide HR support for restructuring programmes.
• To support the HR Manager with the review and development of policies and procedures to ensure that these reflect the needs of our client, good practice and employment law.
• To be responsible for the analysis of workforce performance reports and the preparation of feedback reports for managers and relevant meetings, covering a range of topics including sickness absence, turnover, performance, and employee surveys. This will include an analysis and interpretation of trends.
• To work in partnership with managers and the HR Officer, to ensure the timely completion of HR documentation for employees within their business area, (starters, leavers, changes to terms and conditions of employment) ensuring accurate and timely processing of pay adjustments, contractual queries, employment checks etc. highlighting any areas of concern.
• To support the HR Officer with recruitment activities, to cover peaks in workload.
• To support the HR Manager (in collaboration with the HR Officer), to manage the monthly payroll, including raising relevant paperwork/managing workflows for payroll changes to meet monthly deadlines. Create and maintain accurate employee records in OpenHR. Ensure all payroll changes are confirmed in writing to employees.
• To act as lead on the HR database and intranet site in developing and maintaining HR (IT) systems and procedures to ensure that HR services meet customer demands and requirements for effective HR operations. Train colleagues on use of IT systems as required.
• To undertake specific HR/training projects as required by senior managers.
• To undertake any other duties as directed by the HR Manager and/or Head of HR and support colleagues during periods of absence and heavy workloads.

There are no management or leadership responsibilities for this role, however the postholder is responsible leading by example, adopting a style that supports their ways of working and reflects the values and culture of our client.

HR Advisor Requirements:

QUALIFICATIONS

• Educated to A Level or equivalent experience in a HR environment
• CIPD level 5 or nearing completion

EXPERIENCE

• Practical experience of working in a HR environment, providing advice, guidance and coaching to managers on a range of HR related activity.
• Practical experience of processing and checking payroll related activity.
• Demonstrable experience of using databases, and HR Information systems to produce and manipulate reports on workforce data.
• Proven experience of providing HR support in all aspects pf employee relations.
• Implementing organisational change programmes

KNOWLEDGE & SKILLS

• Good understanding of the importance of confidentiality, data protection and information governance
• Well-developed IT skills including Microsoft Office Packages, SharePoint and HR systems and reporting tools.
• Commitment to equality, diversity and inclusion and applying best practice in all working practices

About them:

Our client is a UK-based international accountancy membership and standard-setting body. They are the only such body globally dedicated to public financial management.

Location:

As part of their hybrid ways of working you may be required to work on average for up 2 days a week from a nominated office, which is subject to the requirements of the role and the business needs. The nominated office for this role is London or Chester.

Contract Type: Permanent
Hours: Full Time, 36 per week
Salary: £31,000 - £41,500 per annum plus benefits

Closing Date: 14th August 2022

You may have experience of the following: HR Advisor, Human Resources Advisor, HR Administrator, Human Resources Administrator, HR Officer, Human Resources Officer, HR Assistant, Human Resources Assistant, HR Executive, Human Resources Executive, HR Generalist, Human Resources Generalist, Human Resources, CIPD, etc.

Ref: 135 280

We are seeking to recruit an Independent Domestic Violence Advisor to join our inclusive pan London IDVA team. This post involves some travel across East London, and a hybrid model of home and office working, working 37.5 hours a week.

Do you want to join a committed and inspiring team? Do you want to help make a real difference every day?

Do you want to contribute to change & improve the quality of lives of survivors of domestic abuse?

Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role will be part of our IDVA team covering Waltham Forest, Newham, Barking & Dagenham, Havering and will have the flexible opportunity to work from home, our East London office (IG11 8HG) and various locations within these London boroughs. The role will focus on supporting the Witness Care Unit with domestic abuse referrals.

As an Independent Domestic Violence Advisor you will: -

• To provide pro-active, high quality, frontline service to victims of domestic violence and abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Work with survivors and other agencies to monitor the care pathway

You will need:

• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand Safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Prospectus is pleased to be working with a sustainability focused charity to recruit their new HR Advisor.

Please note, this role is being offered on a Hybrid basis and the post holder will be required to work from their London office 2 days per week.

As the HR Advisor, you will be an integral part to the HR team and function, supporting the Senior HR Manager to provide expert HR advice and guidance to managers and employees. You will work effectively with others in the HR to ensure the continuous delivery of a proactive, professional and customer focussed HR service. You will also support with the development of HR projects and employment engagement initiatives.

The successful candidate will have proven professional HR experience and be qualified to CIPD level 5 or equivalent. Having worked in a HR generalist or advisor level role, you will have experience supporting recruitment, payroll, learning and development and employee engagement. You will possess solid organisation skills, excellent attention to detail and you will draw on your exceptional interpersonal skills to manage and nurture key relationships with internal and external stakeholders.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further.

Customer Care Agents - 3 positions

Salary: £21,000 pro rata plus a good range of benefits

1 x Permanent – Part Time 28 Hours Per Week

1 x 6 Month Fixed Term Contract – 22.5 Hours Per Week

1 x 6 Month Fixed Term Contract – 20 Hours Per Week

Flexibility between home-based or office-based at World Vision UK headquarters in Milton Keynes/London Hub

World Vision is a charity operating in almost 100 countries. Our focus is on helping children, in the most difficult places, overcome poverty and experience fullness of life. Over the last five years we have helped to positively impact the lives of over 200 million vulnerable children through our community-led and child-focused approach. We are focusing relentlessly on eradicating poverty in all its forms - in line with the goals of the Sustainable Development Agenda. The Covid-19 pandemic has further exposed the global inequalities that children and their families face. 

We are looking for 3 proactive and enthusiastic individuals to join our exceptional Supporter Care team. This role delivers high quality supporter care to World Vision supporters, and especially child sponsors. You will have the opportunity to use your excellent communication skills and proactivity to handle all interactions with supporters, including sensitive calls and responding to supporter complaints, using all channels including telephone, email, and post using the highest standards of customer service.

Key Responsibilities

• Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding­­
• Effectively resolve complaints from supporters within agreed deadlines, in a way that maintains their support of World Vision.
• Carry out outbound calls to supporters to encourage them to maintain and increase their support. Ensuring retention KPI’s are achieved, and cancellations are minimised.
• Manage changes within child sponsorships, sensitively and appropriately to ensure sponsors continue their support

Our team - The team are welcoming and supportive and always willing to help. The role will require a mix of working from home and the office.

As an active Christian (Permitted under Schedule 9, Part 1 of The Equality Act 2010) this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking (MK only).

Please upload your CV of full employment history explaining any gaps of employment, and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing date for applications: 10th August 2022- Please note, we reserve the right to interview and appoint before the advertised closing date

**Please note that you MUST be holding the Right to work in the UK documentation as unfortunately this role is not sponsored**

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We welcome applications from people representing all sections of the community. World Vision UK also operates flexible working policies and practices. As a child-focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check. By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK - Job Applicant Privacy Notice.

World Vision UK is a registered organisation operating the MDS Scheme and we shall check with your previous employers about your behaviour and conduct. We will be requesting they complete a form known as a Statement of Conduct.

No agencies please