Who we are looking for 

We are looking for a motivated and talented Participant Support Manager to join our Participant Support team. The role will lead a multi-tiered team providing the interface between the organisation and our teachers and leaders on a range of our programmes and provide varied support to these participants. The expectation is that the Manager will also act as Business Partner across a number of programmes acting as the point of escalation for the programme externally ensuring we deliver a timely and high quality experience. This role will act as the point of escalation for the programme externally with our Partners ensuring we deliver a timely and high quality experience.

Internally, the Participant Support Manager will work collaboratively with the Programme Leader, providing advice and strategic support in regards to participants and partners and work in a matrix structure with other programme operations departments. The Manager will be responsible for overseeing the quality of engagement with their participants/partners and maintaining an excellent participant experience. They will lead on the development of participant/partner engagement and communication plans and ensure all programmes under their leadership are accurately tracking participant engagement.   

Based in one of our London, Manchester or Birmingham offices, and reporting to the Participant Support Associate Director, you will be an individual with experience of delivering excellent customer service. We are looking for someone who has previously managed multiple stakeholders, including the ability to deal with difficult conversations. The successful candidate will have excellent written and oral communication skills, good budgeting skills, and will be able to take a strategic approach to the end to end programme journey.

Who are Ambition Institute? 

Ambition Institute has one purpose: to help educators serving children from disadvantaged backgrounds to keep getting better. With our new organisation, and more than ten years of collective experience in working with educators at all levels, we believe that exciting opportunities lie ahead. We are a graduate school for educators, and we apply academic rigour to our learning design, drawing on frontline insights from schools into what works in practice. Our programmes leverage the latest evidence from international experts, which means we think carefully about what is taught, how, and in what sequence. We work collaboratively to enable school improvement for the benefit of pupils, particularly those from disadvantaged backgrounds.

Our offer 

We are happy to announce that we will be able to offer you: 

• Flexibility on how you work – agreed between you and your line manager 

• A competitive annual leave entitlement of 25 days, plus bank holidays 

• 2 additional annual leave days for 1 day booked during December over the festive period 

• A generous employer pension contribution of 11% (10% pension plus 1% NI rebate) 

• Competitive salary rates

• Access to an interest free season ticket and bike loans, as well as eyecare vouchers 

• An Employee Assistance Programme (EAP) which provides confidential support for employees on personal or work-related matters. 

• A robust learning and development offer that ensures your continuous professional development 

How to apply 

All applications must be received by the closing date, 09:00am on 20th July 2020 

The expected timeline for interviews is as follows: 

• Interviews: w/c 27th July 2020 

To apply for this role, or any of our other vacancies or for any questions or queries please visit our website. 

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality. 

We’re looking for an enthusiastic individual with considerable client or customer service experience to join us as an Advice Assistant and play an important support role.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

In response to growing need, we are developing our service in Lancashire by offering advice, support and guidance to people in housing need on issues such as housing, debt and welfare benefits. We also offer an Information & Resource service to provide guided self-help to clients and specialist legal housing advice.

About the role
Based in Blackburn Central Library, right in the heart of the community, you will be carrying out initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agencies as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.

About you
We’re looking for a self-motivated, results-driven and customer focused individual with experience of working with vulnerable people or people with multiple and complex needs and has demonstrable experience of welfare benefits advice. With strong communication skills, a collaborative way of working and the ability to lead change and improve performance, you will also be proficient in the use of MS office applications and case management systems with good typing skills. A proven ability of managing a caseload, adhering to multiple deadlines with the ability to research caselaw and legislation and to utilise that in your day to day role are also key elements of this role.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.  In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About the Together Trust

We are one of the North West’s leading disability charities, offering individual care, support and education to thousands of people each year.

Our work is made possible with our incredible team of staff and volunteers who are positive role models to the people we support.

You will be joining an organisation driven by its values and desire to see meaningful change - the people we support really are at the heart of everything we do.

We want you to grow and develop - so we will support you to shape the career that you want to have.

A job with us can be challenging. But what we can promise is that your role will be incredibly rewarding and filled with meaning.

A job at the Together Trust is more than just a job - together we’ll change lives.

Are you a Highly Specialist Occupational Therapist looking to develop your skills as part of a multidisciplinary team?

We are looking for an experienced clinician to lead our Occupational Therapy Team of up to six staff and manage a small caseload of students with complex presentations at Inscape House School. We are one of the Together Trust’s non-maintained specialist schools for over 100 students aged 5 to 19 all with autism as their primary need.

Our well-resourced and supportive team work closely together to deliver a high quality therapy service. You will offer clinical supervision and management of professional colleagues contributing to their development.

At the forefront of this role will be your knowledge of autism along with an understanding of the fundamentals and governance of a school.

Our multi-disciplinary team includes Occupational Therapists, Speech and Language Therapists, teaching staff, school counsellors, positive behaviour support colleagues, psychologists and other support team members.

We have a culture of joint responsibility to embed therapy approaches, strategies and interventions. This is a great opportunity to help shape service delivery and contribute to school wide projects.

This is a truly rewarding role as you will get to track student progress and their journey to independence in a way you might not necessarily experience within an NHS setting.

We would consider both full-time and part-time applicants for this post.

Benefits

You will get to help the people we support celebrate along the road to a brighter future and be part of an incredible team of like-minded peers. Together we work hard, enjoy our jobs, and support each other. We also have a range of rewards and benefits for our staff:

• Follow your ambitions and progress your career through on-the-job training, apprenticeships and qualifications
• 25 days annual leave rising to 27 after 5 years
• A company pension plan with 7% employer contribution
• Opportunity to purchase a health plan to claim towards therapy, dental and more
• Unlimited access to our employee assistance programme for advice and support
• Support from mental health first aiders

Research, Policy and Communications Team
The aim of the Research, Policy and Communications Team is to influence the housing and homelessness sector to ensure stays in unsupported temporary accommodation (UTA) are as short, safe and healthy as possible.

Since 2013 Justlife has carried out research and produced reports ranging from a review of the effects on the health and wellbeing of people placed in UTA, recommendations of solutions to the challenges faced by local authorities, landlords and support services, and mapping the provision of UTA across England.

The research, policy and communications work build on local frontline services in Brighton and Manchester that support adults experiencing housing vulnerability, many of whom face complex and multiple disadvantage. It uses learning from the services and from the wider research that it carries out to influence policy and systems change for residents of UTA on a local and national level, as well as within the Justlife services.

The role will build on our communications strategy and drive improvement in our ability to tell our story through promoting the work of Justlife, with the aim of building brand awareness and increasing fundraising, as well as highlighting the issues and solutions we develop locally and nationally. The role will include some travel between Justlife’s two projects based in Brighton & Manchester.

Fantastic opportunity to work within a fun, engaging and highly motivated Fundraising Team.  Based in Runcorn, Cheshire,  we have a vacancy for a part time Fundraiser.  The job holder will need to be able to work flexibly, be mobile and have experience of networking and active engagement within their local community, supporting events and running fundraising initiatives.

Our ideal candidate will be self-motivated, a confident communicator with great team spirit and a flair for marketing, fundraising and engagement.

Halton Haven Hospice provides palliative care to the community across Widnes, Runcorn and surrounding areas, as well as comprehensive support for the families of patients. The Hospice aims to relieve the symptoms and improve quality of life in anybody that has a life limiting illness. Our vision is that people in Halton, facing life limiting illness, will have quality of life and dignity in death. Our mission is to care for people living with life-limiting illness by providing safe end of life care and support and, also to support their families. We will lead and inspire excellent care wherever people chose to die

To be successful in this role you will be honest, full of passion and confident in yourself and also in our cause. You will be creative and constantly willing to learn about new ways of connecting with people, asking what you need and why?  Able to paint a picture through positive 'story telling' but be able to prepare and present a commercially astute business case.  Strong IT skills with a focus setting goals and achieving results. 

If you are a 'go-getter' and feel you are up to this exciting challenge, we would love to hear from you.

We want to hear from all interested candidates, and to be considered for the position we strongly recommend submitting a detailed covering letter along with your CV, outlining why you're right for the role.

You're one click away ... Apply Now!

Closing date for this role is 17th July, 2020.